# Page 4 | iGMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is iGMS the right Vacation Rental solution for you? Explore 300 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157033/iGMS/reviews --- iGMS 4.6 (300) [View alternatives](https://www.capterra.com/p/157033/iGMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of iGMS ## Showing most helpful reviews Showing 76-100 of 300 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Christy M. CEO Hospitality Used the software for: 2+ years ### "Okay with minimal use " July 1, 2022 5.0 While they may use API on a couple of platforms, it still isn't instant. If I get a message that someone booked through the airbnb app, it may be instant or it may be an hour until IGMS sends me the same confirmation. Pros The lite plan is a good price if you're only running one platform like airbnb. The templates are very nice but they sometimes have issues like blocking your calendar when you didn't block it, the customer service is very very frustrating and if you add VRBO, the templates won't auto send. Looking elsewhere for better service and reliability. Cons The formatting needs help, you have to get used to it -so not user friendly. It's hard to remember where certain features are- can be tricky to find the spot to manually send a template before it's scheduled. Some features on your computer are not available for mobile app. Review Source Response from iGMS July 27, 2022 Hello Christy, Thank you for taking the time to share your feedback with us! We are sorry to hear that you had some challenges using our app. We are constantly improving the product for our customers, this is why we've documented all your suggestions and passed it to our product team for review. If you have any more suggestions, please let us know at support@igms.com. Best, iGMS Team BM Bryce M. Policy Manager Hospital & Health Care Used the software for: I used a free trial ### "Really wanted this product to work - Customer support makes this product terrible" September 18, 2022 5.0 Program = awesome Customer service and support is a deal breaker. Overall, very poor experience Pros The features and ability to edit your products pricing, content is above the rest The reports are awesome and the dashboard is easy to use The calendar is good visually Cons As other users have mentioned setup is a challenge however being reasonable tech savvy I got it all together....however a lot of the guides are dated and lack detail therefore this process was slower than it should have been. Finally I ran into issues which were beyond my control and repeatedly requested customer support to look into it, however all they did was repeat the same answers over and over without identifying a solutions. In the end I cancelled my subscription and only then did they come back and say 'ah actually it is an issue on our end, but before you have now cancelled we cannot fix it' I really did want to use this program but even after replying to that message they still had no accountability or wiliness to provide proper support and customer service - If this company starts investing in proper customer support they will trump their competition, until that happens beware if you use this system. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Due to the lack of customer service and subpar support Review Source Response from iGMS October 10, 2022 Hello Bryce, thank you for sending your feedback, it is very important to us. We are really sorry to hear that your experience wasn't the best. We are constantly working to improve our services, and if you have any other suggestions, we are always here for you at support@igms.com Best, iGMS Team DK Deb K. property manager Hospitality Used the software for: 2+ years ### "Great product overall" April 20, 2023 5.0 I do love this software because of the streamlining capabilities. Pros I love everything all in one place, including cleaning tasks and maintenance. Cons There can be improvements in a number of small ways, which I tell support whenever I can. Their blog with updates is super helpful. They're always improving. Reason for choosing iGMS iGMS definitely offered the most features. Review Source Response from iGMS April 27, 2023 Hello Deb, your review made us very happy, thank you so much for taking the time to write about our software! We are always working to improve indeed and it's people like you who help our system get even better. Best, iGMS team VR Verified Reviewer Intake Health, Wellness and Fitness Used the software for: 6-12 months ### "Pros and Cons of iGMS" June 27, 2020 4.0 My overall experience with iGMS has been very productive,promising and gratifying. This program is user friendly it is easy to follow ,well versed in the the process of step by step applications making it easy to maneuver and excel in the process, a definite plus and value in my life! Pros The features I enjoy most with this software is the Journal key because it gives quick access to the demographics and history of the client without having to go into the document. Cons The part I like the least of this software is the complete feature because once you use it you can no longer go in to revise, you have to send a request and wait for at least 24 hours for the update and only then can you add or change any of the demographics. Alternatives considered [GitHub](https://www.capterra.com/p/129067/GitHub/) Reason for choosing iGMS I chose iGMS over these alternative products because it is more efficient than the other programs by cutting my workload by half due to less input, by merging both programs into one,there was less errors and more productivity. Review Source Response from iGMS July 5, 2020 Hello, Thank you for such a thourough review and for chosing iGMS. It is a great news that our app lessens your workload while saving more time for essential business activities. If you have any specific suggestions to make, feel free to send them at support@igms.com, we reguralry inform our produc team about our customers' ideas. We also highly recommend to subscribe to our blog to stay informed and supported by our tips and articles https://www.igms.com/blog/. Best, iGMS Team TC Todd C. owner Real Estate Used the software for: 2+ years ### "Great Product" October 6, 2021 4.0 so far so good. Pros IGMS is a good channel software platform. It helps manage my multiple listings across many sites. Cons some double bookings occur. although customer service reacts promptly Review Source Response from iGMS November 4, 2021 Hello Todd, Thank you very much for your positive review! It's great to know that iGMS helps you in your daily operations. We also have to admit that double-bookings is something that's a big problem in the short-term rental community. And it seems that no one is fully protected from it yet. We are pretty sure that you already know it, but just in case - to mitigate the risk of double-bookings, we highly recommend grouping listings from multiple channels together under one property as described in our instruction here - https://www.igms.com/help/knowledge-base/how-do-i-group-listings-on-multiple-booking-platforms/ If you need any further assistance with anything, please, let us know! Best, iGMS Team CB Claudia B. Property manager Real Estate Used the software for: 2+ years ### "Awesome software " November 29, 2022 5.0 It helped me managed all my properties at the same place with ease and without any problems. Pros I am using IGMS for a couple years now and I tried different software before and now I am choosing to stick with the best! They have multiples features and they always stay up to date about new fonctionnalities. I also appreciate there help whenever I need it! Cons Nothing. I am very satisfied with this product Reason for choosing iGMS Features and price Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Igms is very similar to Guesty but way less expensive! Review Source Response from iGMS December 29, 2022 Hello Claudia, thank you so much for taking the time to give us this amazing review! We are happy to have you as a customer and we hope to continue helping you to manage your business in the best way possible! Let us know if you ever need assistance and we´ll be glad to help. Best, iGMS team EC Eric C. president Hospitality Used the software for: Less than 6 months ### "STR user in KC" May 17, 2023 5.0 Pros The automated messaging, reservation booking, and cleaning bookings Cons Customer support is somewhat slow, but you really don't need it very much, so that's probably not a big deal. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Review Source Response from iGMS May 25, 2023 Dear Eric, Thank you for taking the time to review iGMS. We appreciate your feedback and are glad to hear that you find our automated messaging, reservation booking, and cleaning booking features beneficial. We apologize for any delays you may have experienced with our customer support. We strive to provide prompt assistance to all our users, and your feedback helps us identify areas for improvement. We appreciate your understanding and acknowledge that the need for customer support may vary depending on individual requirements. We value your support and are committed to continuously enhancing our software and support services to meet the needs of our users. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to our support team. Thank you for choosing iGMS. AM Andrew M. Owner Real Estate Used the software for: 1-2 years ### "Overall very good product" July 11, 2023 4.0 We have been using iGMS for almost a year to run our furnished rental business. Overall it has been a good experience and helped us grow. There have been a few errors with syncing and pricing, but usually fixed pretty fast. Support is able to answer within a day usually. Pros Able to sync multiple calenders, cleaners, and direct bookings. Cons Some features not in the app and require a desktop. Some difficulty with new properties. Review Source Response from iGMS July 14, 2023 Hello Andrew, We are thrilled to see your message and we really appreciate you taking the time to give us such nice feedback! We are always working to improve, we´ll take into consideration the suggestions that you mentioned and work to make it better. If you ever need assistance, please let us know! Best, iGMS team JF Jill F. Owner Hospitality Used the software for: 6-12 months ### "Game changer" June 14, 2022 5.0 We love it. It's been a game changer. Management was a challenge until I found iGMS. I'll never look back! No regrets! Pros No more double bookings! Automated responses save so much time and provide consistency over all platforms. Cons Does not add my revenue correctly because it does not add in all platforms used. Review Source Response from iGMS June 20, 2022 Dear Jill, Thank you for taking the time to leave such a positive review! We are really happy that you find our software useful! We will definitely take your feedback into consideration to improve our product. Please do not hesitate to contact our Customer Experience team at support@igms.com or via Live Chat 24 hours on weekdays and from 9am to 5pm EST over the weekend! Best, iGMS Team AN Andrew N. Owner Real Estate Used the software for: 2+ years ### "Well worth the time and money" May 7, 2022 4.0 Very positive Pros IGMS is a great tool. It has a few minor glitches, but every platform does. IGMS has made our life much easier for managing our rental properties. I suggest it highly. Cons Some glitches, mostly on the app. Overall a good product Reason for choosing iGMS Cost and flexibility Review Source Response from iGMS May 18, 2022 Dear Andrew, Thank you for taking the time to give us such a great review, and for acknowledging that iGMS contributed to making your short term rental business easier to manage. We do apologise for glitches that can be out of our control, however, we do endeavour to sort out any issues as soon as we possibly can. Thank you for recommending iGMS. We will continue to add value to your business. Best, iGMS Team SV Scott V. Rental host Hospitality Used the software for: 1-2 years ### "IGMS is awesome!!" September 9, 2021 5.0 Igms is an awesome platform to use. Great customer service. Quick responses. Constant upgrades and notifications about upgrades. Affordable!! Pros Igms is an awesome platform to use. Great customer service. Quick responses. Constant upgrades and notifications about upgrades. Affordable!! Cons No cons to report. I am satisfied with the product fully Review Source Response from iGMS October 6, 2021 Hi Scott, We would like to thank you for your positive feedback! We are delighted to provide great customer service to our customers! It's also amazing to learn that the software fits your needs and helps you hit your targets. If you have any questions please reach out to us via Live Chat or support@igms.com Best, iGMS Team JC Justin C. Co-Host Hospitality Used the software for: 2+ years ### "Convenient Product " May 11, 2021 5.0 I have had a positive experience with iGMS. I would not utilize the product if one holds less than 5 properties, but will 10+ it is quite useful. Pros My favorite feature is automatic messaging. One is able to easily specify the time in which they would prefer the message to be sent i.e. "At the time of check out." Additionally, for those who have multiple units, one is able to add these messages (pictures included) to each one at the same time. Very easy to use and very convenient. Cons There is sometimes a lag with iGMS and it can take a good amount of time to update/sync. This could be due to the number of listings or the servers in which we have been provided. Reason for choosing iGMS Well known Review Source Response from iGMS June 3, 2021 Dear Justin, Thank you for your review. We are beyond excited to know that you love our message automation :) Did you know that iGMS Inbox now is super-charged with a multi-lingual support feature https://www.igms.com/help/knowledge-base/how-do-i-create-message-templates-in-different-languages/? As for the lag, we do agree that there has been such an issue. But we assure, our developers work tirelessly to put it right every day. Best, iGMS Team DK Darrin K. Cfo Real Estate Used the software for: 6-12 months ### "Great software that brings simplicity to str management " November 15, 2021 5.0 Great except customer service is poor and slow to respond Pros Being able to combine platforms for pricing and management Cons Cost is too high sense customer service is almost non existent Reason for choosing iGMS Ease of use Review Source Response from iGMS November 26, 2021 Hello Darrin, Thank you for the review! It's great to learn that you were able to combine platforms for managing them all together in one place. That's exactly what iGMS is for! We are also very sorry that you've had some troubles with our customer service. Kindly note that our Customer Experience team is available online 24 hours on weekdays and from 9 am to 5 pm over the weekends via Live Chat. In case of not urgent matters, we are also available via email at support@igms.com. Best, iGMS Team vD vanessa D. Graphic designer Hospitality Used the software for: Less than 6 months ### "Very nice platform" April 29, 2023 4.0 Pros I like that is it so well sync with airbnb. Cons The sync with VRBO is really bad but I am guessing VRBO is the culprit. Review Source Response from iGMS May 15, 2023 Hello Vanessa, Thank you for review of iGMS. We're glad to hear that you find iGMS to be a very nice platform and that you appreciate its seamless synchronization with Airbnb. We're sorry to hear that you experienced issues with the synchronization with VRBO. While we strive to ensure that our platform works smoothly with all channels, we do understand that third-party integrations can sometimes pose challenges. We appreciate your understanding in this matter and we want to assure you that we are constantly working to improve our synchronization with all channels, including VRBO. Thank you for choosing iGMS as your property management solution. We value your feedback and appreciate your business. TTL Thanh Thu L. Founder Hospitality Used the software for: 6-12 months ### "Very good but needs improvement and buggy" April 28, 2023 4.0 Good Pros Easy for users and cheap for what you get it’s pretty good :) Cons Buggy - a few times listed the house for $19 Review Source Response from iGMS May 15, 2023 Hello Thanh, Thank you for taking the time to share your feedback about iGMS. We're thrilled to hear that you find our platform easy to use and affordable, and we appreciate your positive comments. We appreciate your feedback about the need for improvement and we take all comments seriously. Your feedback is valuable to us as we strive to provide the best possible experience for our users. If there's anything specific that you would like to see improved or if you have any additional feedback, please don't hesitate to reach out to us. Thank you for choosing iGMS and we look forward to continuing to serve your property management needs. iI ioannis I. CEO Management Consulting Used the software for: 1-2 years ### "igms" May 23, 2023 5.0 Pros easy to function,great responce at help center Cons i wish the letters were a little bit biger Review Source Response from iGMS June 27, 2023 Hello Ioannis, Thank you for your feedback on our iGMS platform. We're thrilled to hear that you find it easy to use and that our help center has provided you with great responses. We strive to ensure that our users have a seamless experience and receive the support they need. Regarding your suggestion about the font size, we appreciate your input. We understand that different users have different preferences, and we will definitely take your feedback into consideration for future updates. We always aim to enhance our platform based on user suggestions, so your comment is valuable to us. If you have any further suggestions or questions, please don't hesitate to reach out to our support team. We're here to assist you and make your experience with iGMS even better. Thank you again for your review! Nakul S. Partner Hospitality Used the software for: 2+ years ### "Constantly improving and adapting! Cant reccomend any higher" July 28, 2020 5.0 Have been using hte platform for 4 years. Cant recommend any highter Pros The perfect solution for Property managers and Cleaning teams. Great customer support and always adaptable to our specific needs. Cons There are minor glitches from time to time however they are quick to fix them! Review Source Response from iGMS August 6, 2020 Dear Nakul, Thank you for your review, it's a great joy to see it come from our long-term customer. We are really happy you've enjoyed working with iGMS app and team so far and we are looking forward to more productive years with you. As you know, we are always there for you via Live Chat and at support@igms.com. Let us know how we can improve your experience with us. Best, iGMS Team LC Lauren C. Brand marketer Apparel & Fashion Used the software for: 6-12 months ### "Reco as a host!" September 15, 2021 3.0 Pros Overall, we've had a great experience with the platform. As hosts of a busy lake house it's been great to have a snapshot on that platform as well as VRBO. It's easy to use and super intuitive. overall super happy with the experience and would recommend to anyone hosting on multiple platforms. Cons Only call-out is sometimes something goes wonky where it's not blocked and is actually booked on VRBO and it's showing open on AirBnB. it's only happened 2-3 times out of close to 100 bookings. Review Source Response from iGMS October 8, 2021 Hi Lauren, Thank you for your review, we appreciate it! We are also glad to hear that you are satisfied with the solution and find it unitive and easy to use. That's amazing to learn. We will pass this praise to our product and design teams. As for the tiny issues that happen sometimes, you know you can always contact us via Live Chat or at support@igms.com and we will do our best to resolve them as quickly as possible. Best, iGMS Team LO Lora O. Property Manager Real Estate Used the software for: Less than 6 months ### "Powerful solution at an affordable price" November 27, 2021 5.0 Pros We manage six short term rentals and growing. We knew that we needed a solution to lighten our workload and coordinate with owners, employees and contractors. IGMS provided that software solution with an affordable price. I personally appreciate the auto message feature for guests and streamlined financial reporting. My team functions more effectively with a shared calendar and tasks. The owners of the properties appreciate the full access to all pertinent information (calendar, financials, etc.) I would recommend iGMS to any growing short term rental managers and owners. Cons IGMS is not as robust as some of its competition. Other solutions provide more reporting, more financial management, more coordination of pricing and descriptions between different channels. But for a streamlined solution, it offers a lot of options, third party app coordination and customization. Review Source Response from iGMS December 8, 2021 Hello Lora, We would like to thank you for leaving a review!! We are happy to hear that iGMS works well as a solution for your team members coordination and overall business development. At the same time, we are sorry to hear that iGMS is not robotus enough for you at the moment. But, trust us, your feedback is head and we will make sure to improve the performance moving forward. In case of any questions, we are here for you 24/7 on weekdays in our Live Chat, or via email at support@igms.com. Best, iGMS Team AK Andrew K. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great features and affordable" July 3, 2020 5.0 Automated message system and intergration with calendar syncing with other OTA. Pros What I like the most is the automated message system and guest communication section. The auto reply message save us a lot of time which allow us to focus more on the marketing aspect. Navigating the chat room with guests is ease and well organized interface. Most importantly iGMS support team are fast response and always answered all my questions. I highly recommend iGMS to every host. Cons Sometimes the auto reply message got delay or not trigger. The loading time of the app can be faster. Hope iGMS can intergrate more OTA especially Agoda and Booking.com soon. Reason for choosing iGMS Offer and features Review Source Response from iGMS August 3, 2020 Dear Andrew, Thank you for your kind words. We are delighted to know that, along with a great body of our customers, our Unified Inbox serves you well, as intended. Check out our guest management from Direct Bookings feature released recently https://www.igms.com/new-feature-communication-direct-booking/. As for the hiccups you may encounter, just let us know about them via Live Chat or at support@igms.com. Your feedback will help us grow and improve the quality of the app performance. Best, iGMS Team CL Christine L. Company Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Starter" June 20, 2023 5.0 Not sure Pros I am only starting to try this products once I am familiar with it I let you know Cons I will let you know once I have used the products Reason for choosing iGMS Price and what they offer Review Source Response from iGMS June 27, 2023 Hello Christine! We understand that you are just starting to try out iGMS, and we look forward to hearing more about your experience once you become more familiar with its features and functionality. Your insights will be valuable in helping others make informed decisions. As for the reasons you chose iGMS, we're glad to hear that the price and the offerings were appealing to you. We strive to provide a competitive pricing structure while delivering a comprehensive set of features to meet the needs of our users. We encourage you to continue exploring iGMS, and if you have any questions or encounter any issues along the way, please don't hesitate to reach out to our support team. We're here to assist you and ensure your experience with iGMS is smooth and satisfactory. Once again, thank you for your initial review, and we eagerly await your future feedback as you delve deeper into the product. DC Dakota C. Owner / Principal Hospitality Used the software for: 1-2 years ### "Good product!" June 23, 2020 5.0 Customer service has been good, the product itself is super easy to use and very convenient for guest communication automation.. I don't utilize the cleaning scheduling or other more complex features. I do miss not being able to do automatic reviews for guest - that was a nice feature in the free version. Pros The automated messaging feature is great - really intuitive to use and customize the messages being sent. Customer service is pretty good, and easy to work with. Cons The cost is a bit much when considering I am a single owner of a single establishment - makes it difficult to justify jumping to more than 4 units. Though when the property is at full running - will be 6 units total. Review Source Response from iGMS July 2, 2020 Dear Dakota, Thank you for taking the time and sharing your feedback on iGMS. Our product team is tirelessly working to better your experience with us. Our newly introduced Guest Communication from Direct Bookings is one of the ways to do so. Test out the feature, here goes the guide https://www.igms.com/help/knowledge-base/how-to-create-a-manual-reservation-via-igms/, and let us know what you think at support@igms.com. As for the pricing, do reach out as well to learn more about more options. Best, iGMS Team VJ Valerie J. Manager Real Estate Used the software for: 1-2 years ### "Excellent Software" September 9, 2021 5.0 Pros Excellent software, easy to use, integrated easily with booking platforms. Cons The inability to have my cleaner set up under multiple users. Review Source Response from iGMS October 7, 2021 Hi Valerie, Thank you very much for your positive review! We are glad to hear that you find iGMS easy to use. As for your suggestion, we've already passed it as a suggestion for improvement to our product team. They will definitely look into it for you. If you have any other suggestions, feel free to reach out to us at support@igms.com or via LiveChat. Best, iGMS Team VR Verified Reviewer Realtor Real Estate Used the software for: 6-12 months ### "Always Improving Rental Management Platform" October 18, 2019 5.0 It has streamline our tenant communication dramatically, particularly the automation feature which has helped us maintain great communication with guests, in much less time. Pros iGMS is always improving, adding, and refining new and existing features. It's a powerful software that will serve any individual or group managing from 1 to 100+ properties. Cons The app is sometimes slow to load information (direct messages, etc) and requires manual refreshes sometimes to display the most recent content. Review Source Response from iGMS December 2, 2019 "Hello, We are really glad to read your positive review and learn that our automation is a game-changer for you! Our development team is working on stability, reliability, and speed improvements to the application constantly. If you have any questions about the app functionality, feel free to contact our Customer Experience Team via support@igms.com. Best, iGMS Team" KM Kelli M. Property management Hospitality Used the software for: Less than 6 months ### "Igms" October 12, 2021 4.0 So far it has been good Pros The reports it provides the clients and owners Cons Some of the features take time to figure Alternatives considered [Sign In Solutions](https://www.capterra.com/p/150664/sign-in-solutions/) Reason for choosing iGMS Better ratings Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) This one is better Review Source Response from iGMS November 4, 2021 Hello Kelli, Thank you for leaving a review! We are glad to hear that you found our Reports functionality helpful for cleaners and property owners. Some of the features require a little bit of time to get into, we agree. This is why we always publish some helpful materials on our Help Desk (https://www.igms.com/help/) right before or after a new feature release. However, if you do have difficulties with any feature, do not hesitate to contact us in Live Chat or at suppport@igms.com. Best, iGMS Team Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Channel Management](https://www.capterra.com/channel-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.