MoonMail

MoonMail


4.5 / 5
108 reviews

Who Uses This Software?

Only the best: Amazon, Nespresso, Warner Bros, Merck, and you.


Average Ratings

108 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $17.99/month
  • Pricing Details
    Usage fee from $6 / 1,000 sent emails
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MoonMail
  • moonmail.io/
  • Founded 2013
  • United States

About MoonMail

MoonMail is an OmniChannel Service Provider and Marketing Platform where your support, sales, and marketing team can see the entire customer journey through a real-time dashboard. Use Messages API, Push Notification API, or the Chatbot AI API, are designed for handling an OmniChannel system. They are meant to help you deliver excellent customer experience through the whole customer journey. MoonMail, OmniChannel Center that allows you to switch between multiple channels.


MoonMail Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor
  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

MoonMail Reviews Recently Reviewed!


Much better than mailchimp

Jul 19, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service and chat function are simply excellent. The folks at moonmail are friendly, patient with actual customer service. Unlike their main competitor they are not condescending and never once was i told to 'find the solution myself'.

Cons: Not as easy to use as mailchimp but the customer service is so good with someone walking through that it's not actually a real problem.

Overall: Just excellent

It is the most powerful tool we have worked with so far. MoonMail offers unlimited campaigns.

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MoonMail has good pricing including all the necessary services for our business.

We have unlimited campaigns per month, unlimited subscribers by campaign. With

MoonMail we can store up to 25,000 subscribers. Other important reason is that we are having a premium support which really is helpful.

Cons: Maybe, something negative is that if you don´t know this software, you could not find easily on the internet. It is not stil very popular.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Capterra loader

Mailchimp is nothing compared to Moonmail

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First and foremost, Mailchimp, aweber, constant contact etc... are so restrictive when you want to upload a list. Or, you have to pay exorbitant amounts just to upload the contacts, even if you don't use them in certain campaigns. With Moonmail, I haven't experienced any of that. Granted I'm new to the service but from what I've found, it's the best option out there.

Cons: There's nothing really at the moment other than I wish I had found it sooner. I've dealt with pretty much every auto-responder out there and it's more than frustrating when all you are trying to do is communicate with your list and not be charge an arm and a leg or be restricted on what you upload.

Overall: Overall happiness and less frustration than any other auto-responder for starters. The ease of use and straight forward dashboard is nice on the eyes and there's a template marketplace in case you aren't feeling creative. Pretty awesome product if you ask me.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

I have done email campaign two years

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: delivery and creative. I have spent more than two years on moonmail email marketing tools. it was very good email tools to send bulk email campaign at the cheap price.

Cons: user-friendly templet available. it was very good email delivery placement so I used regular basis I mean daily basis.

Overall: Generate sales and leads for company product using email campaigns.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Moonmail Review

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's ease of use. Its simple and very eficient

Cons: There are no remarketing features in this software. Unable to track who opened or clicked the email. There is no exclusion list feature. Segmentation feature is also very weak. cant segment region specific emails. The template option selection is less as well.

Overall: For generalised email campaignits good

Vendor Response

by MoonMail on October 30, 2018

Thanks!

So far So good

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I've been using MailChimp for the longest time and never really questioned anything until I recently saw the amount I was paying especially for having a business that grows with very little margins, paying over /month for emails is ridiculous. Let's see how this will compare overtime.

Cons: Well again, I haven't really been through everything so I can't really give you cons yet but I'm sure I'll find a few like the fact that it tells me and then on no that's for the yearly payment, sneaky shit like that, makes no sense, instead of tricking users reward them, if they go for a year they get a 20% discount, makes a lot more sense.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

The easiest email marketing platform I've ever tried

Dec 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Super fast dashboard, easy to upload lists, easy to manage templates and campaigns. Liquid syntax for meta tags is awesome!

Cons: Few automations.

Overall: Overall: Super fast dashboard, easy to upload lists, easy to manage templates and campaigns. Liquid syntax for meta tags is awesome!

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Capterra loader

Moonmail is just what I needed, simple but efficient and intuitive. It gets the job done.

Jan 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Awesome user experience

- Amazing support team

- Covers everything you need as an email marketer

Cons: The segments feature of the list management section needs to be more powerful, aside from that, everything else is a charm.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Pleasantly surprised by MoonMail

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I liked that it worked well, they had great customer service, and it wasn't full of glitches and bugs like many of their competitors.

Cons: For me as with all of the other solutions I tried, the email template is the hardest part. Mostly because this is the most important part. I look forward to increasing my skill with this with help from MoonMail's customer service.

Overall: With MoonMail, I am solving the problem of sending mass communication to a backlog of subscribers who haven't heard from me. Once I am caught up, I will also be able to leverage the system to message new subscribers faster than before.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

I have had a great experience using Moonmail and it has surpassed my expectations

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is very easy to use with all the latest features that a good marketing automation software should have

Cons: I am really enjoying using the software as of now I cannot find any negatives. I will need more time to come up with cons if there are any so far so good.

Overall: It has got great deliverability better than most autoresponders have

Vendor Response

by MoonMail on October 30, 2018

Thanks!

MailMoon

Jan 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We were able to recover more abandoned sales. We went from 7% to 21% recovers in one month.

ease of use & automation

Cons: I was on a smaller plan & just upgraded but having more templates & image options would be cool.

Overall: MailMoon definitely helped us with Cart Recovery; so for this reason alone, we would recommend trying it.

Vendor Response

by MoonMail on February 21, 2019

thanks!

Excellent - Great price and very easy to use

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: So far so good

Inboxes very well

Very straight forward use

Outstanding price

Great support that walks you through each step in setting up

Cons: Their editor is a bit unique

Don't have any real cons at this point but I will update should any arise

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Ease of use

May 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user-friendly environment. value for money very fast activation. very useful for anyone who is HTML master

Cons: The editor could have more facilities. it's not a good choice for marketers who don't know HTML. it could have better editor.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Not Satisfactory

Sep 25, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: The software is easy to use and creating templates is much easier compared to other platform.

Cons: The software has too many bugs. It automatically switches you to their free plan so you cannot send any campaigns. This keeps happening to my account at least thrice per week. I also faced an issue where my DKIM and domain verification settings were automatically erased twice resulting in a lot of down time. The Support team is slow to response and often unhelpful. The analytics features are not at par with other softwares such as Mailchimp, which is much cheaper.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

MoonMail

Jul 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use

Setup is quick and easy

Don't need to be a rocket science

Makes you feel like a boss

Cons: Creature of habit. However once I got into using it I was ok.

Overall: It's a pleasure to use. I would certainly recommend this product.

MoonMail is the perfect MailChimp Alternative

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's super simple, the UX/UI is awesome, and the price is much more affordable than MailChimp.

Cons: i think mailchimp is a bit more robust, but for what i'm doing (small business stuff), this works fine.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Capterra loader

Great email marketing automation software

Jul 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the email editor and how can you set up flows on the automation section. I really like their support team and roadmap they presented. Moosend has some very cool features on the drag and drop email composer such as timer countdown and video insert.

Cons: The shopify plugin data on ecommerce data is only available for now at the automation level. Waiting for this data to be available at the regular newsletter segment options.

Overall: Right now the onboarding team has been great. We already sent our first campaigns with great results, delivering us even higher open rates than on mailchimp and thus more sales on our store.

Capterra loader

Very slick User Interface

Oct 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the interface and having moved from Mailchimp found it very similar in the setup. You can add custom merge fields like you can in MC. It has webhooks so if you need to do any custom processing post subscribe or un-subscribe then you can.

Cons: Be useful for the API to be able to trigger an automation or an email.

Overall: Very easy to get up to speed with, nice clean modern interface.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Really simple and effective email marketing

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The tool is really simple and does the tool, all of our emails went into our subscribers inbox. Simple doesn't mean that it lacks any feature, because it has anything you need as a marketer

Cons: They could have some more events in automations. Apart from that, there's not much missing in the platform.

Overall: I got a simple tool that delivered all my emails to my subscribers inbox quickly and efficiently.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

We started loving it

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Didn't find any Major Issue till now. And the minor issues never bothered really when compared with the price.

Cons: Lowest Possible Price, Best Delivery Rate, 24/7 Support with Instant Solutions. Amazing Service & Customer Support.

Overall: MoonMail Made it more than easier for Businesses to reach their potential customers with lowest possible costing & So far they are the best till now for my Business at least.

Vendor Response

by MoonMail on April 01, 2019

Thanks!

You have ONE JOB!

Jul 19, 2019
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: IT is cheap.. that's it. There is really not more to say.

Cons: Mails end up in Spam, are delivered with an unwanted delay of several days, the feature set of Moonmal is super basic.

Overall: The purpose of this tool is to send out mails that a user will receive in time to their mailbox. The messages should not end up in Spam. Moonmail fails at this on so many levels:

we have a rather large userbase of more than 2 million users who receive marketing emails based on their consent setup. After switching to moonmail (due to GDPR) we saw a huge (!) drop in click rate, engagement and conversion. We analysed and found out that Moonmail in not able to deliver these messages. They jsut end up in Spam.. well, one could argue that we are just considered Spam so maybe it's on us, right? Wrong: we received Mails from Moonmail promoting their own products,.. they endet up in Spam too..

Capterra loader

MoonMail set up and learning curve is very fast

Feb 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Set up is fast

Usability

Price tag

Design

Support

Comparation charts for alternative services

Explanation of all point of strenghts

Functionalities

Cons: Can't find so far one but it might lack some integration with other softwares and don't know people using it so I cant collect other feedbacks now

Overall: I can finally have a fast email marketing software at an affordable price tag

Vendor Response

by MoonMail on October 30, 2018

Thanks!

GREAT tool for online marketers

Jul 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like deliverability rate in this autoresponder plus you will be able to download any big list from anywhere - it is not allowed in other autoresponders like AWEBER

Cons: You will need to upgrade to send letters to bigger lists - like for free its only to test it with 10 emale subscribers

Overall: freedom to import any big list and send any amount of campaigns to my subscribers every day

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Review

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It looks nice, really easy to use. Great UX! Customer support is also great.

Cons: The only con is that you cannot try all the functions without upgrading your account.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Capterra loader

Lovely alternative to Mailchimp

Jul 19, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love that is cheap, its pricing is really good, it has a bunch of integrations, through zapier (which is free, but can require a paid plan depending on your usage).

It has regular nice features like automation, but that's it.

Cons: It does not offer any option if you suddenly can't use Amazon SES anymore. Also, the branding on the email footer is a bit ridiculous in paid plans.

Overall: The only reason I cannot stick with it is Amazon's SES really strict policies that keep banning me.

Awesome. easy to use, great features. Much ahead than it's competition! Well done.

Jun 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration, customer segmentation and intelligence around it. Simply superb. Was little hesitant to believe what they had said on their website.. but it was much more than what i expected. Well done.

Cons: Not that i can think of now..may be will add later. They should advertise it more, as i discovered this by chance.

Overall: It will take some time for me to answer this.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Great app

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great app for emailing if they could provide it worldwide

Cons: That it's on beta tests and they still don't wanna provide it worldwide

Vendor Response

by MoonMail on October 30, 2018

Thanks!

First Time User

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy interfance to use for someone who has limited technical ability.

Cons: Nothing yet! Still to send a campaign but happy so far.

Overall: Am awaiting results

Vendor Response

by MoonMail on October 30, 2018

Thanks!

awesome experience

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The delivery rate and open rate is amazing being able to connect with my clients conveintly and on time

Cons: Nothing at all this software is perfect for sending broadcast emails and having a greartopen rate.

Overall: connecting with my list and having respond to my products and purchasing my products is amazing and great

Vendor Response

by MoonMail on October 30, 2018

Thanks!

I receive same quality service for a lot better price than the bigger players in the market.

Jan 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use with a friendly welcoming interface. Very good value and quality-wise on par with the leaders of the industry.

Cons: I can't think of anything as a negative point, it does everything it needs to do for me with absolutely great ease.

Overall: It really eased the process of sending our weekly emails.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Excellent.

Jun 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can use our own SES account because we maintain our email reputation. It takes only 1 day for just to migrate from Sendy.

Cons: The product is relatively new so many feature are still missing. You really need to know how email marketing work. Explaining this thing to manager would be tricky.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Electronic component Distributors

Sep 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Campaigns are good, they reach in time

Cons: Unless we take paid plan sender cannot be added.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Very easy to use. Lot of functionalities.

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use interface. Very easy to set up everything, you don't have to be that tech savy to figure out how to set up everything.

Cons: I am still testing everything. So far it looks good but once i spend month using the service i will know better.

Overall: I am able to send out marketing campaigns.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Good Experience

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: User-friendly, ask valid information, not waste too much time, What I want and I am intrested in the delivery rates of the emails.

Cons: Nothing uptill now. Let's see in the future if it will make some issue I definitely comment on that but still I am saying its good.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

The process was quite simple. Typical email authentication required. Email delivery so/so.

Mar 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The HTML builder is quite responsive and easy to use. Content loads fast on email clients. The interface is intuitive and you find your way to the different menus easily. Template -> Campaign -> list, etc..

Cons: The builder is somewhat limited in terms of spacing, and font management. You are required to do that via code. Also the pricing plans, seem quite difficult to mold since you don't really know until who you imported to your database.

Overall: This software is quite economical per email sending, but the pricing monthly plan is slightly more steep than what you would expect for the feature set.

The statistics and click map is really good, though. Great feature.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Great Service overall

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything works as expected. Easy to navigate as well. The implementation are also very easy to set up and overall very intuitive to work with.

Cons: None so far. Hope that there will not be any down the road. Maybe adding some additianal features will be nice.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Feature Rich Marketing Software

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MoonMail has all the features you expect from a high-end email marketing service.

Compared to most other services, MoonMail is very fairly priced. You pay only for what you use.

MoonMail has great integrations with many third-party services.

Cons: The free version is very limited. There are a limited number of templates to choose from. Automation is not available on the free version.

Overall: Overall, MoonMail is a great service for people with large email lists. It is easy to use, even for non-technical people. However, if you plan on using the free version, MailChimp is still the go-to, just be sure to choose MoonMail when upgrading to a paid service.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Capterra loader

Super affordable; cutting edge email technology

Mar 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that they've chosen a serverless, infinitely scalable architecture so I never have to worry about their ability to scale and meet my email campaign demands. What's more, their interface is intuitive and approachable, with a stellar email editing option. And most important -- this is an exceedingly affordable option to get start sending state-of-the-art email campaigns.

Cons: I've found a couple bugs when editing my email template that caused a little pain. I've also not found the customer support team to be available for chatting when I'm online.

Overall: Super affordable email campaign software.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

User friendly

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is extremely easy to use and its affordable. So you can easily send emails to your subscriber conveniently

Cons: Everything is great. They can take some time to review your account, so till then you can sit back and prepare your campaign.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Simplest email marketing tool and great support

Dec 01, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity, deliverability, price, and support

Overall: It's the best email marketing tool I found so far, emails get to my subscriber's inbox and that's all I care about. Also, they've got a great customer support, they helped me a lot to set up stuff like DKIM and SPF, and that really matters! Thanks, guys!

Vendor Response

by MoonMail on December 01, 2016

Thanks!

Very cute and visually appealing

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The marketing we sent out came together beautifully and with ease. There was very little fidgeting I had to do with formatting.

Cons: I wish there was a little more data about those who opened the email.

Overall: I used MoonMail for a monthly email newsletter. I always got compliments on how cute it looked and how well it highlighted important events and notifications for our server. I was able to put some work into creating a simple layout and then reusing it over the months.

Vendor Response

by MoonMail on April 08, 2019

Thanks!

Capterra loader

Good I like it

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: pricing is okay and I am comfortable to send email marketing, Excellent services I recommend to all.

Cons: I didn't find any problem with them. I am comfortable to send email marketing, Excellent services I recommend to all.

Best email software

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price and performance. What else is there?

Cons: Not much to dislike. The free option doesn't allow for anything more than a test being limited to 10 recipients.

Overall: Great for us with a small but growing newsletter subscription base.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Capterra loader

MOONMAIL is the best!

Jul 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MOONMAIL is this easiest way to do email target marketing, it's so simple and s easy to use and does everything for you if you arent a tech savvy person it will save your time, a lot of it!

Cons: Nothing i can find that i didn't like, it was a pretty self-explanatory software

Overall: I enjoyed watching my business looking for professional

Easy to use and Great Value

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: simple setup and friendly pricing wonderful alternative to what I had been using

Cons: not sure yet, need more time to work with it

Overall: Googles over reach

Vendor Response

by MoonMail on November 08, 2018

Thanks! ¿

Good for email campaigns

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Best for send email campaigns for web owners. In just few clicks prepare your campaign and it to all the recipients in the list you have stored.

GDPR compliant availability.

Free version also available.

Cons: In free version only 1 campaign can send per day.

Only 10 recipients in one campaign in free version.

Overall: Just tried the software.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Capterra loader

MoonMail Review

Oct 01, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fo very little money (compared to other mailing servises) you get a great value.

Cons: Something the UX is confusing and help links did not work.

Overall: I have tested many other applications and I choose Moonmail. I thing for the money I get creat service. Now I am testing the app if we can compoletely move from Mailchimp to Moonmail

Vendor Response

by MoonMail on October 30, 2018

Thanks!

It is overall a good email marketing tool. Though the customer support needs to improve

May 03, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like it's UI. It's minimalistic, easy to understand for a user who is completely new to email marketing. And moreover, it uses Amazon SES and it is cheap compared to others.

Cons: It would be really great if we can see a detailed report of who's opening the mails and who clicked.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Great software.

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It truly does it all. All the basic stuff.

Cons: It is very basic and simple. Id like to see more features.

Vendor Response

by MoonMail on October 30, 2018

Thanks!

Spectacular

Nov 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Amazing piece of software. Easy to use, super fast, got my Black Friday campaign out within 10mins and got 201% revenue than regular day. LOVE IT!

Vendor Response

by MoonMail on December 16, 2016

Thanks!