MoonMail

MoonMail

4 / 5 16 reviews

Who Uses This Software?

Only the best: Amazon, Nespresso, Warner Bros, Merck, and you.


Average Ratings

16 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month
  • Pricing Details
    Usage fee from $0.2 usd each 1,000 sent emails
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MoonMail
  • moonmail.io/
  • Founded 2013
  • United States

About MoonMail

Do you like wasting your time? Neither do we. MoonMail allows you to create gorgeous email campaigns in less time than you need to make lunch. It allows you (and your 10 year old child) to create perfectly responsive emails that look like they were designed and engineered by top designers of Apple. Simple. Grow your subscriber lists and send whole campaigns with blazing speed. MoonMail helps you focus on something you really want - your customers.


MoonMail Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

MoonMail Reviews Recently Reviewed!

Really poor support - they just don't care!

Nov 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Its a mailchimp rip off - the interface is essentially lifted from mailchimp so there is no learning curve.

Cons: Really really bad support. Do not trust their migration team. Lackadaisical, not interested in reading support tickets, take days to come back to you and don't do a proper job. The negative reviews seem right, the other don't seem legit.

Interesting product but at a very early stage

Nov 10, 2017
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to setup and cheap, scalable and integrated with AWS. It allows to configure every aspect to guarantee higher email deliverability.

Cons: It doesn't allow to see how opens, read or clicks on your emails. That is a pretty basic functionality and is missing.

It doesn't allow to use segments in the mailing campaigns, so it doesn't make sense to be able to create them.

It doesn't allows multiple filters of the same type when creating segments, so only one condition per field is allowed.

Basically it is an early stage product with a good minimum viable feature to send emails over AWS SES.

As bad as it gets

Sep 29, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Clueless support, at every juncture the operator was unhelpful and took many days to respond to the most basic of issues

Overall: None

Illegally charged after multiple requests to cancel account. I don't recommend this software.

Sep 04, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It is easy to use. The interface is intuitive. The software can handle sending high volume email. Pricing is reasonable.

Cons: The business practices are insane. We deleted a credit card from the website but it was still illegally charged. Multiple requests to cancel the account were denied.

It's very difficult to identify the option available on Moonmail. Not user-friendly.

Jun 09, 2017
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Scheduling option in Moonmail is very good and useful for email marketer who has customers in other countries.

Cons: User Interface of the moonmail is very difficult to use. Even after watching demo video I could not be in a clear way of using moonmail.

Comments about Moonmail

Apr 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very simple & very easy to use.

Cons: No specific,....

Overall: Moonmail is good software. Still I have not used it properly due to busy. Hope, it will accomplish needs & objectives of customers for marketing purpose with best of luck.

Recommendations to other buyers: Try to make it more powerful like other competitors

An Amazing Product

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Cons: Limits my email uploaded :(

Overall: I didn't buy the product but I tried the free version where I insert my excel sheets. Damn it's so good! It immediately works on my MailChimp after clearing the lists.

Recommendations to other buyers: Nope it's good!

Great app!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Over all, It's very easy to use in its simplest form. I am awaiting to see the clicks ratio from new customers. As of right now, the clicks are not showing yet.

Great email marketing tool

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use, clean dashboard, reputation review, and fast sending. MoonMail is great tool for email marketing.

Vendor Response

by MoonMail on December 18, 2016

Thanks!

New easy email marketing tool

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: MoonMail is easy to use, clear dashboard, reports and reputation review- everything that I need for successful email marketing campaigns to be done.

Great interface and flexible pricing

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The UI is so simple and well defined that you can browse through the full app very easy since day 1 and the pricing is extremely flexible so I don't have to worry if a have a ¿lazy¿ month because I just the pay the monthly fee, which is pretty low. Great support.

Vendor Response

by MoonMail on December 16, 2016

Thanks!

Very powerful and extremely cheap service

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Good interface, very fast, easy to start using, extremely cheap in comparison to other similar services. A bit limited in functionality but rapidly growing. Ability to use your AWS account is a crucial point for me.

Vendor Response

by MoonMail on December 01, 2016

Thanks!

Simplest email marketing tool and great support

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity, deliverability, price, and support

Overall: It's the best email marketing tool I found so far, emails get to my subscriber's inbox and that's all I care about. Also, they've got a great customer support, they helped me a lot to set up stuff like DKIM and SPF, and that really matters! Thanks, guys!

Vendor Response

by MoonMail on December 01, 2016

Thanks!

Spectacular

Nov 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Amazing piece of software. Easy to use, super fast, got my Black Friday campaign out within 10mins and got 201% revenue than regular day. LOVE IT!

Vendor Response

by MoonMail on December 16, 2016

Thanks!

Great value

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: All in all, the best email marketing tool I've tried this 2016. Incredible value! Cannot understand why there's so many really expensive tools out there, when tools like this one do the same for 4 times less $$.

Vendor Response

by MoonMail on December 16, 2016

Thanks!

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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