# MoonMail Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MoonMail Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more. Source: https://www.capterra.com/p/157049/MoonMail --- # MoonMail Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MoonMail ## What is MoonMail? MoonMail is an OmniChannel Service Provider and Marketing Platform where your support, sales, and marketing team can see the entire customer journey through a real-time dashboard. Use Messages API, Push Notification API, or the Chatbot AI API, are designed for handling an OmniChannel system. They are meant to help you deliver excellent customer experience through the whole customer journey. MoonMail, OmniChannel Center that allows you to switch between multiple channels. ## What is MoonMail used for? [All-in-One Marketing Platform](https://www.capterra.com/all-in-one-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) Top alternative Featured Overall rating Based on 133 user reviews Reviews sentiment Positive 86% Neutral 8% Negative 7% Starting price $59 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MoonMail?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://moonmail.io/&name=MoonMail) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MoonMail 4.5 (133) VS. [4.2 (995)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $59 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (133) Ease Of Use 4.0 (963) Value For Money 4.5 (114) Value For Money 4.2 (786) Customer Service 4.3 (117) Customer Service 4.0 (758) ## MoonMail alternatives [4.3 (2,926)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.5 (6,235)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (711)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [3.9 (80)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars ## FAQs about MoonMail Overview ### What problems does MoonMail solve? MoonMail solves the challenge of launching and managing email campaigns without a steep learning curve or enterprise pricing. It helps startups, small businesses, marketers, and non-technical teams quickly set up lists, segmentation, campaigns, and integrations, send high-volume emails affordably, and avoid restrictive subscriber limits or costly upgrades. Answer based on 91 reviews Overview ### Which roles and teams benefit most from MoonMail? MoonMail is most used by marketing teams, founders, and business leaders who need efficient email outreach and campaign management. Marketing managers handle newsletters, audience segmentation, and performance tracking, while CEOs, owners, and directors use it to support growth, customer communication, and streamlined marketing operations without heavy technical overhead. Answer based on 128 reviews Overview ### What company size and specific industries is MoonMail built for? MoonMail is designed for businesses of all sizes, from smaller companies to large enterprises, with a broad audience that includes organizations in retail, consumer goods, entertainment, and healthcare. The vendor description highlights well-known brands such as Amazon, Nespresso, Warner Bros, and Merck, suggesting appeal across multiple industries. Features and Usability ### What are the key features of MoonMail? MoonMail includes core email marketing features such as campaign management, list management, segmentation, and email templates with a drag-and-drop editor. Reviewers also highlight email deliverability, subscriber management, automation through autoresponders and drip campaigns, plus reporting tools like click tracking, campaign analytics, and real-time dashboards. Answer based on 62 reviews Pricing ### How much does it cost and what fees or limitations are included? MoonMail starts at $59/month for the Lite plan, with Starter at 249 and Professional at 499, plus additional contact, email, and event fees. A free version and free trial are available. Reviewers often call it affordable and startup-friendly, though some say pricing can be confusing and the free version is limited. Answer based on 62 reviews Integrations ### Which third-party tools and platforms does MoonMail integrate with? MoonMail integrates with IFTTT, Shopify, and Zapier. These catalog integrations cover automation, ecommerce, and workflow connections, giving MoonMail compatibility with common third-party tools and platforms used to link email marketing tasks with other business systems. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does MoonMail offer? MoonMail provides live online sessions, webinars, and documentation to support team training. Live online sessions and webinars can offer guided instruction and Q&A, while documentation gives written reference material for self-paced learning and step-by-step review of product information. Answer based on 2 reviews Getting Started and Support ### What customer support options does MoonMail offer, and how do users rate the experience? MoonMail offers email/help desk, FAQ/forum, phone support, 24/7 live rep, and chat. Many users describe support as friendly, proactive, and helpful during setup, with quick answers through chat. However, others report inconsistent availability, delayed replies, unhelpful agents, and occasional frustration with frequent chat pop-ups. Answer based on 39 reviews Email delivery ### How well does MoonMail handle email delivery? MoonMail handles basic email delivery well for many small business and marketing teams, especially with AWS SES setup. Many users find campaigns easy to send and manage, but some report spam placement, delivery delays, and limited visibility into opens or clicks, which can be a concern for larger sending programs. Answer based on 28 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Campaign Analytics Track and interpret campaign performance metrics Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Campaign Segmentation Group campaigns by project, client, or campaign for better management. MoonMail 37 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Group campaigns by project, client, or campaign for better management. Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Manage various distribution channels, build relations with channel partners, and track their performance Track the amount of clicks on individual products to measure campaign results Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Pre-designed layouts that can be customized to match preferences and requirements Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Predefined actions automatically performed on the occurance of specific events Store and manage images Create landing pages or online forms designed to capture new leads and prospects Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Automate workflows and trigger campaigns based on customer actions Manage multiple campaigns in one system Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Analyze and gain insights into data in real-time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Group leads or contacts based on their specific characteristics Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Add or remove subscribers from mailing lists Create, save, and re-purpose templates for emails, forms, etc. Web form that allows users to enter data that is sent and processed for different reasons What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.2 (133) 4.2 Based on 133 reviews ## Pricing Value for money 4.5 (114) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/157049/MoonMail/pricing/) Lite $59.00 Flat Rate,Per Month It includes: - 10000 Active Contacts - 1 Domain - 250000 Events Per Month - 50000 Emails Per Month - 99.99% Guaranteed Uptime SLA - A/B Testing - Access to Extensions and Integrations - AI Powered Engaged Recipients Filter - AMP Support - Channel: Email - Dedicated IP - Deep Logs and Advanced Analytics - Graphql API - Inbox Placement Shield - Intelligent Send Time Optimization - IP Farm Spread - Post Support Through 24/7 Ticket - Recipient Validation Pre Sending - Send Time Optimization - Store Unlimited Contacts - Subscribe Through AWS SAAS Marketplace - Throughput With SLA up to 10 Million Emails Per Hour - Use Any Email as the Send Address Starter $249.00 Flat Rate,Per Month It includes: - 1250000 Events Per Month - 250000 Emails Per Month - 3 Domains - All Features of Lite - Plus: 50000 Active Contacts Professional $499.00 Flat Rate,Per Month It includes: - 2500000 Events Per Month - 500000 Emails Per Month - 5 Domains - All Features of Starter - Plus: 100000 Active Contacts Value for money 4.5 (114) 4.5 Based on 114 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ IFTTT](https://www.capterra.com/p/186695/IFTTT/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (117) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (117) 4.3 Based on 117 reviews ## User reviews Overall rating 4.5 Based on 133 reviews Filter by rating 5(92) 4(22) 3(10) 2(7) 1(2) Mentioned topic Sorted by most recent DW Darrell W. CEO Entertainment ### "It wasn't really for Us" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 April 10, 2021 It seems like a good concept but when we tried it, it really didn't seem very easy to use for what we had in mind. Pros We basically likes the price and the fact that they seemed like a small, engaged company that would be easy to set up and work with at a reasonably low price. Cons It just never really worked for us, in setting it up. We tried it for a few months and then decided it was not going to be a product that was for us. Switched from [Campaigner](https://www.capterra.com/p/266291/Campaigner/) Campaigner was just too expensive and limiting in our ability to manage fairly large lists Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sophia B. freelancer Internet ### "Very Simple Email Marketing Software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 6, 2021 My overall experience has been great, it does what I need it to do and more. I love being organized because I do multiple jobs , so having softwares like this that can handle email marketing in a quick and easy manner is great. Pros Il ove Moon Mail, it has been a great help in my overall workflow. I use this for email marketing to help with my sales for my website store. It collects all customer emails and organizes them and sends out quality html emails to my customers. So its awesome! Cons The userface can be better, its a bit plain jane but other than that it is easy to use, I have no complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Co Founder & CTO Events Services ### "MoonMail Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 16, 2019 Good features , very new platform and technology but open source code was not really open source Pros Integration with AWS , Serverless lambada architecture , open source code base , features specially some cutting edge planned features Cons Open source code not updated uses outdated serverless framework , very tough to get it working almost had to rewrite major part of the code Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Cost of mailchimp goes very high as our user base grows Reasons for choosing MoonMail Feature , technology Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AY Alicia Y. Design Medical Devices ### "Moonmaik review" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 August 10, 2019 Moonmail is used to replace mail chip Pros The fact that it's for compliant and a smaller company. Cons The fact that when we started it took us weeks to upload our templates and the service is terrible Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Gdpr Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VL Vasco L. Developer Design ### "Nice piece of software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 9, 2019 Pros The ease of use and its features, really simple and intuitive to use Cons Nothing to say against it, it worked great for us while we used it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FK Felicia K. IBO Marketing and Advertising ### "My moon mail experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 9, 2019 I had many of my accounts compromised by this person and daily I struggled to regain access to my own accounts and thank God for moon mail helping me by synconizing many of my apps so I can get back what is mine Pros How it works well with many of my other apps and how it integrates very smoothly without the hassle Cons Honestly can not think of anything so far I enjoy it alot Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) Just always like to try out different software products and had came across moon mail, tested it out and left zapier . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Painter and manager Construction ### "I really enjoy moon mail..it has so many options to help with your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2019 I need moon mail for all my business resources. Pros I enjoy the commvault complete backup and recovery.it helps most with my business.. and it is easy to figure out Cons Well at first I wasnt sure what to do but quickly figured it ou Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT kay t. owner Education Management ### "To expensive" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 August 3, 2019 not using as it is to expensive. Pros looks easy to use but not cost effective. Cons to expensive. Using weebly for email marketing and for about same price as your starter, you can have 100,000 emails, not 40,000 emails and unlimited emails a month not 40,000 emails / month. Not cost effective. Reasons for choosing MoonMail I did not choice moonmail. to expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jason S. CEO Computer Software ### "Open Source Version is challenging at best" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 August 2, 2019 Pros It's open source, which means it's free. Cons Despite considerable technical expertise, we could not get the Open Source version of MoonMail to work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sophie B. Marketing Coordinator Health, Wellness and Fitness ### "Review of Moonmail " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 August 2, 2019 Pros I like how we are able to upload our specific templates and reorganizing them or adding new images etc has always been very easy. Cons When I would try to upload lists a lot of the time they would not show up and I would have to try multiple times before they would show up in Moonmail. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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