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MoonMail

Reviews of MoonMail

4.5 (133)
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Pros

  • I love being organized because I do multiple jobs , so having softwares like this that can handle email marketing in a quick and easy manner is great.

  • I love that is cheap, its pricing is really good, it has a bunch of integrations, through zapier (which is free, but can require a paid plan depending on your usage).

  • It's super simple, the UX/UI is awesome, and the price is much more affordable than MailChimp.

  • The free plan is amazing and works perfectly like the other paid plans. A very good customer support, support answers questions within few minutes.

Cons

  • This software unfortunately continuously triggered our clients' spam and junk filters. When adding a hyperlink, Moonmail adds their trackers onto the link as well.

  • Well, one could argue that we are just considered Spam so maybe it's on us, right. Wrong: we received Mails from Moonmail promoting their own products.

  • The purpose of this tool is to send out mails that a user will receive in time to their mailbox. The messages should not end up in Spam.

  • We deleted a credit card from the website but it was still illegally charged. Multiple requests to cancel the account were denied.

Showing Most Helpful

Showing 25 of 133 reviews

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Michele F. avatar
Michele F.
Content Acquisition Specialist
Financial Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 15, 2018

"MoonMail set up and learning curve is very fast "

Overall: I can finally have a fast email marketing software at an affordable price tag

Pros: Set up is fast Usability Price tag Design Support Comparation charts for alternative services Explanation of all point of strenghts Functionalities

Cons: Can't find so far one but it might lack some integration with other softwares and don't know people using it so I cant collect other feedbacks now

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Tim H. avatar
Tim H.
Programmer/Founder
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 2, 2018

"Super affordable; cutting edge email technology"

Overall: Super affordable email campaign software.

Pros: I love that they've chosen a serverless, infinitely scalable architecture so I never have to worry about their ability to scale and meet my email campaign demands. What's more, their interface is intuitive and approachable, with a stellar email editing option. And most important -- this is an exceedingly affordable option to get start sending state-of-the-art email campaigns.

Cons: I've found a couple bugs when editing my email template that caused a little pain. I've also not found the customer support team to be available for chatting when I'm online.

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Verified Reviewer
Head of Operations
Transportation/Trucking/Railroad, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
4.0
Customer Service
2.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
July 26, 2019

"A good start"

Overall: Moonmail is a useful product for basic email campaigns, but I found their customer support to be lacking. Multiple attempts to follow up on reported issues were met with silence, and their support team seemed to consist of just 1 or 2 people who were not often available. When I had customers reporting our emails to us as suspected phishing attempts, I had to wait 3 days to hear back from a support agent. Not impressed yet, but I'll be happy to re-evaluate for a different project.

Pros: The software is easy to use and intuitive- creating a template is the work of minutes, with template editing just as easy.

Cons: This software unfortunately continuously triggered our clients' spam and junk filters. When adding a hyperlink, Moonmail adds their trackers onto the link as well. While this is great for campaign performance, it turns our nice, short direct call-to-action link into a suspicious 6 line behemoth which we actually had reported to us by a client who thought we'd been hacked!

Vendor Response

By MoonMail on July 29, 2019
thanks!
Aakash M. avatar
Aakash M.
BDM
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 7, 2018

"Good I like it"

Pros: pricing is okay and I am comfortable to send email marketing, Excellent services I recommend to all.

Cons: I didn't find any problem with them. I am comfortable to send email marketing, Excellent services I recommend to all.

Ayomide B. avatar
Ayomide B.
Social Media Marketer
Marketing and Advertising, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 19, 2019

"Best CRM provider"

Pros: It is user friendly, easy to use. Over time I get easy understanding of its usage with needing an Expert to set it up

Cons: I really can not think of one, I have not encountered issues using the software.

Vendor Response

By MoonMail on August 1, 2019
thanks!
Vanessa B. avatar
Vanessa B.
Artist
Alternative Medicine, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 20, 2019

"MOONMAIL is the best!"

Overall: I enjoyed watching my business looking for professional

Pros: MOONMAIL is this easiest way to do email target marketing, it's so simple and s easy to use and does everything for you if you arent a tech savvy person it will save your time, a lot of it!

Cons: Nothing i can find that i didn't like, it was a pretty self-explanatory software

Vendor Response

By MoonMail on July 29, 2019
thanks!
Jan P. avatar
Jan P.
Owner
Education Management, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 1, 2018

"MoonMail Review"

Overall: I have tested many other applications and I choose Moonmail. I thing for the money I get creat service. Now I am testing the app if we can compoletely move from Mailchimp to Moonmail

Pros: Fo very little money (compared to other mailing servises) you get a great value.

Cons: Something the UX is confusing and help links did not work.

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Christopher R. avatar
Christopher R.
Owner
Health, Wellness and Fitness, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 20, 2019

"Newbie"

Overall: Great experience, I wouldn’t go anywhere else!

Pros: Moon mail is great for the start up guy, I don’t have a large budget to subscribe for the extra feathers. Their offers reflects that unlike their competitors, I can do everything I need to with the opinion to always upgrade.

Cons: It takes a little getting use to but worth it.

Vendor Response

By MoonMail on July 29, 2019
thanks!
Roy S. avatar
Roy S.
Co-Founder | Marketing Director
Real Estate, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
5.0
Reviewer Source
Source: Capterra
April 3, 2018

"Good, but not perfect."

Pros: The price is fairly low and the userinterface looks nice. It's easy to understand and use this software.

Cons: A lot of small bugs and no direct connection with Mailchimp. Automation possibilities also quite weak.

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Renushara M. avatar
Renushara M.
Chief Marketing Officer
Real Estate, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 23, 2018

"MoonMail helped increase our numbers"

Pros: This platform made it very easy to produce attractive and interactive newsletters that is attention grabbing. You won't even need a lot of time as long as you have what you need prepared (branded images, gifs and so forth).

Cons: I do wish there were a lot more features that guided me through the process. I do believe the platform is considerably easy to use, but I also do believe there should be slightly more help with elements like the campaign list footers and so forth.

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Rocio L.
Business
Veterinary, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 20, 2017

"It is the most powerful tool we have worked with so far. MoonMail offers unlimited campaigns."

Pros: MoonMail has good pricing including all the necessary services for our business. We have unlimited campaigns per month, unlimited subscribers by campaign. With MoonMail we can store up to 25,000 subscribers. Other important reason is that we are having a premium support which really is helpful.

Cons: Maybe, something negative is that if you don´t know this software, you could not find easily on the internet. It is not stil very popular.

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Verified Reviewer
Counseling Intern
Mental Health Care, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 5, 2019

"Very cute and visually appealing"

Overall: I used MoonMail for a monthly email newsletter. I always got compliments on how cute it looked and how well it highlighted important events and notifications for our server. I was able to put some work into creating a simple layout and then reusing it over the months.

Pros: The marketing we sent out came together beautifully and with ease. There was very little fidgeting I had to do with formatting.

Cons: I wish there was a little more data about those who opened the email.

Vendor Response

By MoonMail on April 8, 2019
Thanks!
Verified Reviewer
Director of Music
Entertainment, 11-50 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 13, 2018

"MoonMail is the perfect MailChimp Alternative"

Pros: It's super simple, the UX/UI is awesome, and the price is much more affordable than MailChimp.

Cons: i think mailchimp is a bit more robust, but for what i'm doing (small business stuff), this works fine.

Vendor Response

By MoonMail on October 30, 2018
Thanks!
khalid E. avatar
khalid E.
SEO Specialist
Hospitality, 51-200 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 17, 2018

"Great app"

Pros: This is a great app for emailing if they could provide it worldwide

Cons: That it's on beta tests and they still don't wanna provide it worldwide

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Josh B. avatar
Josh B.
Senior Advisor
Information Technology and Services, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 27, 2019

"Moon Mail Magic "

Pros: It’s great! It’s secure, it’s easily deplorable, it’s easy to use.

Cons: I would really love to see an iPhone application for this.

Vendor Response

By MoonMail on August 1, 2019
thanks!
Verified Reviewer
Director
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
May 13, 2018

"So easy to use!"

Pros: For the cost this service is just as good as the big hitters that charge 3x as much! Also the banding for subscribers is high, meaning you aren't having to upgrade every couple of months

Cons: The basic plan doesn't include mailchimp integration. But this wasn't too difficult as I just had to export my mailchimp list and use it that way.

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Morphing S.
CEO
Consumer Electronics, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 21, 2019

"We started loving it"

Overall: MoonMail Made it more than easier for Businesses to reach their potential customers with lowest possible costing & So far they are the best till now for my Business at least.

Pros: Didn't find any Major Issue till now. And the minor issues never bothered really when compared with the price.

Cons: Lowest Possible Price, Best Delivery Rate, 24/7 Support with Instant Solutions. Amazing Service & Customer Support.

Vendor Response

By MoonMail on April 1, 2019
Thanks!
Verified Reviewer
Founder
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 30, 2018

"Quality, value for money."

Overall: Very affordable e-mail marketing solution.

Pros: Setup is super easy. E-mail templates many great quality options. Price is very affordable. Great for bootstrap startup.

Cons: So far, we really love the software. Nothing negative so far. There is a Free forever plan. You should try and consider this software.

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Char C.
Partner-Owner
Consumer Goods, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 12, 2019

"MailMoon "

Overall: MailMoon definitely helped us with Cart Recovery; so for this reason alone, we would recommend trying it.

Pros: We were able to recover more abandoned sales. We went from 7% to 21% recovers in one month. ease of use & automation

Cons: I was on a smaller plan & just upgraded but having more templates & image options would be cool.

Vendor Response

By MoonMail on February 21, 2019
thanks!
Verified Reviewer
Founder
Hospitality, 11-50 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 23, 2018

"Tried it out after facing a debacle from another popular Mailing Service and it's good!"

Overall: So far looks promising. Fingers crossed, hopefully it's our permanent solution

Pros: Demo looks good. Signing up for a Pro account now, lets see how it works after 2 months.

Cons: No Trial Account, demo doesn't let one send test emails etc

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Alicia Y.
Art Director
Health, Wellness and Fitness, 51-200 employees
Used the software for: 1-2 years
Overall Rating
2.0
Ease of Use
2.0
Customer Service
2.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
August 10, 2019

"Moonmaik review"

Overall: Moonmail is used to replace mail chip

Pros: The fact that it's for compliant and a smaller company.

Cons: The fact that when we started it took us weeks to upload our templates and the service is terrible

Switched From: Mailchimp
Reasons for Switching to MoonMail: Gdpr
Sanjiv K.
Director
Education Management, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 2, 2018

"Awesome. easy to use, great features. Much ahead than it's competition! Well done."

Overall: It will take some time for me to answer this.

Pros: Integration, customer segmentation and intelligence around it. Simply superb. Was little hesitant to believe what they had said on their website.. but it was much more than what i expected. Well done.

Cons: Not that i can think of now..may be will add later. They should advertise it more, as i discovered this by chance.

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Chyanit S.
Email Marketing Expert
Marketing and Advertising, Self-employed
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 16, 2018

"I have had a great experience using Moonmail and it has surpassed my expectations"

Overall: It has got great deliverability better than most autoresponders have

Pros: The platform is very easy to use with all the latest features that a good marketing automation software should have

Cons: I am really enjoying using the software as of now I cannot find any negatives. I will need more time to come up with cons if there are any so far so good.

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Derek B.
CTO
Automotive, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 10, 2018

"Excellent. "

Pros: We can use our own SES account because we maintain our email reputation. It takes only 1 day for just to migrate from Sendy.

Cons: The product is relatively new so many feature are still missing. You really need to know how email marketing work. Explaining this thing to manager would be tricky.

Vendor Response

By MoonMail on October 30, 2018
Thanks!
Clark J.
Marketing Manager
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
April 26, 2018

"Good Experience"

Pros: User-friendly, ask valid information, not waste too much time, What I want and I am intrested in the delivery rates of the emails.

Cons: Nothing uptill now. Let's see in the future if it will make some issue I definitely comment on that but still I am saying its good.

Vendor Response

By MoonMail on October 30, 2018
Thanks!