Who Uses This Software?

Corporations, Associations, Non Profits


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Cvent
  • www.cvent.com
  • Founded 1999
  • United States

About OnArrival

Cvent's OnArrival is a mobile app that allows planners to manage event and session check-in, print name badges wirelessly and on-demand, swipe a credit card to collect outstanding balances, and much more all while seamlessly syncing the data between OnArrival and Cvents Event Management system.


OnArrival Features

  • Attendee Segmentation
  • Badge Printing
  • Data Import/Export
  • Data Synchronization
  • Guest List Management
  • Guest List Search
  • Lead Capture
  • Multi-Event Management
  • QR Codes
  • Reporting/Analytics
  • Ticketing

OnArrival Reviews Recently Reviewed!


Exceptional

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to house event invitations and registration information from start to finish.
Their customer support is great

Cons: I really don't have much to say here however sometimes it runs really slow. May be could be a bit pricey for small businesses

Vendor Response

by Cvent on April 06, 2018

Hi Cody, Thank you for taking the time to share your feedback. We take pride in our client success team and are happy to hear you've had a great experience working with them. We are sorry to hear that our software has been running a bit slow and will share this with our product team. We are continuously looking to improve our products and feedback like yours helps us with that effort. We'd also like to tell you more about our loyalty program, Cvent Advocates. It's a great opportunity to learn industry best practices, stay up to date with Cvent products, and network with industry peers. We'll also reward you along the way. To learn more about Cvent Advocates and to join the program, visit: http://bit.ly/2H1G79j

Great on-site attendee management tool!

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Love Cvent - in general - and their on-site attendee management software just makes all their management tools come together.

Cons: Cvent is a rather expensive event management software. I wish they would lover their pricing a touch.

Vendor Response

by Cvent on April 06, 2018

Hi Ida, Thank you for taking the time to share your feedback. We are happy to hear you've had a positive experience using our products and love our products, in particular the on-site attendee management software. We'd like to tell you more about our Cvent loyalty program, Cvent Advocates. It's a great opportunity to network with industry peers, learn more about Cvent's products, and get industry best practices. Advocates are also rewarded along the way. To learn more and join the program, visit http://bit.ly/2H1G79j

OnArrival has changed our smaller events for the better.

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is great for checking in and attendee tracking. We use it for our smaller annual meetings where we need to know when specific people check-in/arrive. It is able to send me an alter via text or email that lets me know that the specific person has checked-in. Great feature and helps with our guest services at the event.

Cons: Must be knowledgeable about the software ahead of time. Not ideal for those who are not familiar with the product. Temporary staff takes a bit of time to get used to it. But it is overall easy to use. Just harder for some older folks to grasp.

Capterra-loader

Cvent on Arrival is awesome for events

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it integrates with my laptop, ipad and phone. If I'm not at the desk checking people in, I can still see the activity happening from wherever I am.

Cons: I don't like the printer integration. It needs to be badly updated and on a wifi access - not a hard Ethernet line. A bluetooth printer would work best.

Vendor Response

by Cvent on February 22, 2018

Hi Rebecca, Thank you so much for reviewing us on Capterra. Customer feedback plays an integral role in how we plan product enhancements. i am so glad to hear that you have found Cvent useful for your events! Being able to access information while "on the go" is essential for event professionals. I am sorry you have had issues with the printer integrations. We do support wi-fi printers in addition to certain printers which allow for bluetooth connectivity. Every situation is different, but our team would be glad to talk with you to see how we could enhance your experience!

Too expensive for the benefits it gave us.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The OnArrival software eases event check-in and badge printing. It does a great job at that. And it interfaces well with the underlying database in Cvent's event management system.

Cons: We used On Arrival once. While it was nice and slick, it was very expensive. We went back to a manual check-in procedure and that went just fine.

Overall: If your event is large (> 100 attendees) I would think this would be worth it. Otherwise not.

OnArrival is a practical tool

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a CVENT user, OnArrival is great for on site event check in and registration management. It saves a lot of time when you have a participant that did not pre-register show up... Instead of having them go through the whole registration process, you can quickly add them from your iPad and they are in the system and marked as a participant.

Cons: To get the full functionality of OnArrival you have to be willing to pay... My CVENT contract only includes the basic version (which is awesome... don't get me wrong) but the higher packages have session tracking, and sign in features which would be very useful with my larger event and some trainings. The high prices are hard to justify with the costs we already have from CVENT.

We used OnArrival on a trial basis for one of our education programs, it made registration a breeze!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything from packaging, easy set up, and user friendly software. Attendees were impressed with how easy and fast it was to get registered and get their name badges.

Overall: Our attendees were very impressed with the ease of the registration process, since we used it on a trial basis we have gotten approval from management to purchase.

Our onsite check ins have never been easier

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, saves a ton of time and confusion.

Cons: Nothing.

Overall: We used to check people in with a manual paper checklist. Using OnArrival has made things more efficient and accurate since the app will tell us about any issues with registrations. It is easy for anyone to learn and use.

Not much more to say about this because it just works as intended and works very well.

Recommendations to other buyers: If you use CVENT and have big events, you should use this unless you are so big you need an onsite registration company to handle your needs. Even then, they might still use this.