Zoom Video Communications

Zoom Video Webinar


4.5 / 5
936 reviews

Who Uses This Software?

Zoom Video Webinars enable businesses of all sizes to easily conduct large online events.


Average Ratings

936 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.49/month/user
  • Pricing Details
    $12.49 /mo/host billed annually
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Zoom Video Communications
  • zoom.us
  • Founded 2011
  • United States

About Zoom Video Webinar

Video webinar software that includes HD screen sharing, host control, questions and answers dialog box, and post-webinar reporting.


Zoom Video Webinar Features

  • Alerts/Notifications
  • Customizable Branding
  • Event Management
  • Live Chat
  • Multi hosts
  • On-Demand Webinars
  • Polls/Voting
  • Q & A
  • Reporting/Analytics
  • Screen Sharing
  • Social Media Promotion

Zoom Video Webinar Reviews Recently Reviewed!


Capterra loader

I've used this software since 2015

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is a software that I can't and I wouldn't get away from. I love that is so easy to set up and use. I've used it for school, work, and on ocassions I've used it for personal use to video chat with my family. For school, you are able to breakout students into groups, you have an area designated for questions, the "raise hand" feature if students have questions, and you can even give small pop quizzes. At work, I've been able to talk to clients that are across the country, share work with screen share, there's a waiting area just in case you need it, and there's so many programs you can integrate with zoom as well. Another great thing about zoom, is that there is a free subscription option, which has a few limits, but it works great. If you're a paid user you get the perks of personalizing your conference room or hosting a larger group. Unlike other services where you get a trial period and you can't really use it after that unless you pay for it, zoom will always be free, of course with some limitations.

Cons: The free subscription will only allow you to host a 40 minute meeting, so you have to make it quick. Another con is the fact that you can't really mute call notifications unless you mute the sound on your computer, and the bubble notifications when you're in a meeting just keep showing, which can be annoying when you're in a lecture and there's something on the screen in that area.

Overall: Overall, I love this software. It is the best thing that's happened to me. I was able to go to school and finish because of zoom and it is the reason I was able to learn new skills for new career.

Zoom, Zoom, Zoom - For a smooth ride to your next online event

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Affordable. Reliable. Easy. That's Zoom in a nutshell. We have experienced the heartache of running a webinar only to have the audio cut in and out and glitch the entire time - ultimately causing our attendees to drop off. But, that's not the case with Zoom. Our company, belonging to the industry of software QA and testing, regularly hosts remote meetings to check in and collaborate on progress and future team initiatives. We decided to make the switch from GoToMeeting (a great alternative to Zoom) because it fit our needs more accurately. Zooms customer support is remarkably responsive and very quick to solve any issues encountered. Pros Zoom video conference calling and webinar is fitting for any sized company or organization. Meetings can be scheduled within seconds and added directly from Zoom's platform to Google Calendar, Yahoo Calendar, or Outlook Calendar; which allows you to set up invites and add additional attendees. Zoom provides the option to either enroll in a monthly or an annual plan, in which you can choose to deactivate and/or reactivate at any time (beneficial for saving extra bucks if you do not run regular monthly webinars). The plan that includes 100 participants, for both video conferencing and webinar, are priced at an affordable price per month (GoToWebinar is nearly double in price for the same plan). The audio on calls and webinars comes across crisp; we have never experienced any issues with dropped calls or glitches during webinars). Having the ability to join calls and webinars from any desktop, tablet, and/or phone (iOS and android) is convenient for anyone looking to access meetings on the go. Zoom includes various features, i.e. live screen-sharing, whiteboard, etc., which helps relieve the difficulties of working remotely. If you are holding an international meeting, I.e. training, trainees can join by laptop and listen over laptop speakers (they would have to use laptop and not call in directly via phone to avoid having to pay for extra international call credits - which costs an additional /month). Zoom comes in handy when working with distributed teams; Zoom's conference calling features are great for doing demos, exercises, sprint planning, etc.

Cons: When joining a webinar or a call via mobile device, it's unclear how to join audio (I thought there was something wrong with my phone because it was telling me my audio was on but I could not hear anything during the webinar - turns out I couldn't see the audio number which was hidden behind the webinar). If anyone else has this confusion you can also look at the original webinar confirmation or follow-up reminder and locate the call-in number there. The poll questions and results to not display in the webinar recordings so you will have to edit or takes screenshots and merge them into your recording (we use I movie to do this).

Zoom is the backbone of my coaching practice.

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using Zoom for a few years now. I love its ease of use and quality. How many times have I been on a Skype call and it froze in the middle???? I avoid Skype at all costs now.

With Zoom I can easily schedule my client meetings. I actually have the invitation already pasted into my appointment confirmation and reminder autoresponder, with the url and dial-in information. It's so easy to manage appointments this way.

The recording feature is helpful as well. When your session is over, the recording is available in different formats, video and audio, and gets automatically processes and stored in your computer and available to upload to my clients.

I like the video conferencing feature for groups as well, with different screen possibilities. I can choose to view everyone at once, only a few people at once, or the speaker. This is helpful for webinars and group coaching.

Share screen is a feature I use in different ways. For client enrollment conversations. I can actually share the Agreement form and go through all of the contract terms in real time, being able to close the sale more quickly. In client sessions I can go through their website or materials and give real-time feedback, which is invaluable.

Chat feature makes workshops, webinars and group sessions engaging and lively. The speaker can read the chat questions and comments and respond.

Cons: I can't find much to compain about. I was using the free feature and was dissapointed that I couldn't have a longer session with more than one person, but I've since upgraded. There is a video tutorial for how to do a background in the upgraded version but I'm finding it a little hard to follow. At one point I thought I had a different version of Zoom than the one they were showing. So that was confusing.

Overall: Gives me an edge over my competitors, credibility, community, communication, engagement. Added value to coaching experience -- recordings are priceless.

Incredible. Extremely easy to use (as a host and as an end user), and works well.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use is its best feature. From the host point of view, it is easy to access all of its features. Setting up a meeting is quick, sending out invites is easy, connecting to the meeting and starting a meeting couldn't be easier. From the end user point of view, this system is great. It doesn't need to be installed on the user's PC by an administrator. We just click the meeting link, the meeting launches in a temporary instance, and we are good to go. There is an app for Android and iOS, but those too are easy to install. It uses whatever camera, microphone, and speakers you've got setup on your device. We use this software as part of our Distance Learning programs. And we've used it with schools, museums, and hospitals. Think kids that are sick and cannot leave the hospital. Or kids from a landlocked state, who haven't seen the ocean. We take them on virtual tours of our Aquarium, and show them the bay and the shipping channel, and it's all LIVE VIDEO and two way communication so we can answer questions and show the kids what they want to see. This software is so easy to use, not just for our staff, but also for educators and hospital staff. It's extremely easy for them to click a link and know the software will work without their having to call their IT staff to install software and test it over and over again. We have not had any problems whatsoever with connecting to Zoom or during our meetings that weren't related to our internet or end user's internet connection.

Cons: I'm hard pressed to pinpoint what I like least about this software. Seriously, it's easy to use, it has a lot of features, and everyone likes it. I would say maybe the cost is probably the worst thing about it. But honestly, it is not even that expensive.

Overall: Biggest benefit is helping us to serve out our mission of education and conservation by letting us reach students who cannot come to us.

Critical for Medium to Large Remote Companies

Oct 03, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It makes video calling with large groups super easy, allows for video call record, easy invite with a link to call, scheduling calls. I use the Desktop app most the time, but the mobile app has been very handy for calls on the go. I've never used a video conferencing app that can support so many callers in one session, makes for a pretty magical experience to bring your whole team together from literally across the world.

Cons: Zoom for me does have call stability issues. Overall I have relatively rock solid internet connection, yet it can drop video calls from time to time. The tricky thing is it's hard to know who drops the call. It's a con, but I want to be gracious to Zoom because they essentially perform a miracle every time you make a call with tons of people. I wish they had a better way to downgrade video performance but keep video calls live.

The truth still stands that I'm not sure anyone else is doing what they are capable of, so overall still very pleased despite the occasional hiccup with connection.

Overall: This is video conferencing made available to nearly anyone with it being available on every major platform and supports dial in. If you work with teams of 10 or more and need video conferencing I've found no other service that work better.

We use Zoom at my company for every meeting from 1:1s to All Hands meetings of 90+ people (up to 500 I believe). Overall the product is quite simple and makes Video and VOIP calling easy. It has a great ability to allow you to schedule video calls in the future and share a link to the video. This is super handy for calls within your team or outside.

Recommendations to other buyers: Have fast and consistent internet speeds if you intend to take regular calls. Spotty connections can be a damper on calls.

One of the Best Video Conferencing Softwares

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The company I owned had 70% of our contract employees in different countries. I was so tired of using Skype because it was unreliable. I had dropped calls, poor audio, and video, with numerous other problems. I started using Zoom for all of our video conferencing needs and have not looked back.

The audio and video quality is excellent. I have not had any problems with dropped calls or low-quality audio. We would normally have 8+ people on the call and it just worked easily for everyone.

Anybody can share their screen to show what they are working on. One of my favorite features is being able to record the session after it was finished. Being able to record is nice for anybody that might have missed the meeting they can go back and watch what they missed.

The app worked great for Android. I do not have an IOS and so I can not speak about the IOS app but I'm sure it works the same.

Cons: It is hard to think of something that I didn't like about the software or something I had problems with. Maybe it would be nice to see a little more customization options during the video conference. Such as you can adjust all of the video windows to any size you want and allow multiple levels of options per the user. This is really not a big deal but it would just be nice.

This is a great software, it's light and not very demanding in regards to PC specs.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: After looking for so many programs to use on my laptop, I found Zoom. It has everything I need, a board, efficiently sharing my screen and in good quality, fluent audio, and I can send invite links to my students and friends. The fact that I can record the calls, including the video, without a huge detriment in my RAM, also stands out, because I used to use one program for calling my clients and another one to record them.

avorites:

1. Easy screen recording. You just click the recording button when you start and when the meeting ends, it just takes a little bit to render and then it will be in your folder as an MP4.

2. Private and general chats.

3. Board with every necessary tool to explain anything I need.

4. Performance on my laptop.

Cons: I have no cons.

I still can't think of anything bad to say about this, so, at the moment, I have no cons to speak of.

Capterra loader

Conecting the team in 4 different locations

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What i love about Zoom is that it is so easy to connect the digital team from multiple cities, sydney, melbourne and manila, in a simple click of the button. Being able to schedule meetings, send out invitation codes and easily coordinate digital team meetings helps make the team run a smooth sailing ship.

One thing we love about this software is that it allows us to share screens with each other. When a team member is having a problem, a quick zoom call, screen share, and the problem is fixed. Integrating with a mobile and ipad app helps so much as you dont need to be on your computer to assist the team, or to attend a meeting.

Cons: The only things that i think are holding back the software is that it consumes a lot of power when using it on a lap top or mobile device, its expected but make sure a charger is handy. I think it would be great if you have some controls over the picture. Sometimes i want to make my image brighter and it would be amazing if it can integrate that in the future.

Overall: Overall, our team has had only positive experiences using Zoom Video Conferencing. As mentioned, we have team members in different offices around Aus, NZ and Manila and using Zoom it helps us be able to connect with another and use it to our advantage. Whether it is a Work In Progress meeting, or a walkthrough of our processes or just general support as a staff needing help, Zoom makes it super easy and simple to connect and get the job done.

A click of a button and you're in a meeting, and another click and you can invite any user you want.

Capterra loader

Zoom is fairly decent web conferencing software similar to google hangouts but for a big audience

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is very easy to get up and running with Zoom even without reading any of the tutorials, readme's or getting started videos. The application is great on the Mac OS X, really big buttons make it simple and straightforward to host a web con quickly, with just 5 buttons, less is more definitely more. The settings is easy to get to as its in the top right, contacts and chats is also a click away on the bottom nav bar. It feels pretty effortless to both join and leave calls.

Cons: I don't like that when you join a web con, it some times goes full screen straight away. Now I have never looked into the configuration but that is most def one of the most annoying things about the application. It's also a bit tricky to check what settings are active on a web conference. For me - the 2 things I want to go when joining a meeting of 100+ participants is (a) Turn off my web camera (b) Mute my microphone and honestly it should be easier to do this on the app. Perhaps an incognito mode. But I always get the feeling I am fumbling around to do this when I join a call.

Overall: It is more sophisticated than using Google Hangouts, Join.me or Skype. For hosting web conferences to 100-200 people it does excel in that area. We are using it as our daily driver and we have had mainly positive feedback from our users in the team.

Very easy and second most widely used conferencing tool at work

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: -Very reliable video conferencing. I mainly use for video chat, screen sharing and record conversations

Options are very easy to understand and use even for the beginners

-Easy to manage participants

-During brown bag sessions I can easily mute everyone to avoid unwanted disturbances

-Other features like 'Play Entry/Exit Chime' may sound simple things, but these alerts are very handy when you are muted and working on something and have forgotten you are signed in to the call

-Private messaging or message everyone is very useful and we use that feature when discussing on the talk or ask questions.

-I have used it to review documents with globally distributed family.

-Desktop video clarity is amazing

-I have used Advanced sharing options where I can choose between sharing one or multiple participants and also able to control who can share.

-Their online help is very extensive and helpful for beginners

Cons: Free version is available only for 40 min and logs out the users once the time is reached.

-Mobile version screenshare is not very impressive, I have had audio and video clarity issues

-If I want to just take the zoom call from my phone for muting my laptop video, it was challenging to find the dial-in number. Would have been good to show the dial-in number when user logs in or joins conference.

-Need a way to hand over the meeting to another host

- A good to have feature where I can take screenshots and save them on my machine rather than recording entire session

Capterra loader

Zoom a channel for Connectivity.

Sep 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Zoom Video Conferencing or zoom.us is a great application for setup the meeting . Scheduling a meeting and sending an invites for meeting is a fun loving part of it. A large number of group easily join the video/audio conferences from remote location. Mobile application for android and iOS is also having group support. Screen sharing a particulate application from a complete OS is also possible. Recording of the session can be save also. Third party integrity to join the session by VoIP bridge is also very interesting. User interface is also user friendly, user using it first time can also understand it functionality easily.

Cons: A must needed feature is Auto focus to mouse, when host is using large screen size and viewer is viewing it with 100% zoom on it's small screen he/she might can view the 75% screen only and when presenter move the mouse to other hidden portion it should automatically move to it on. Presenter mouse should provide the multiple type of highlighter.

Overall: Zoom is providing a channel to communicate. Sharing details with client is also make this easy. Their is no more technical requirement for using this software as it having a very user friendly interface.

Capterra loader

A Big Step Up

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is super intuitive and easy to use. It is easy to share screens or have a video or audio call. The paid version comes with a large amount of storage space for recording and saving meetings. The software engineers did a great job of giving a lot of functionality while keeping the interface simple and uncluttered.

Cons: My organization has a paid version, but my free version only comes with 40 minutes allowed per meeting. However, that "con" may be a "pro" when it becomes an incentive for keeping meetings short and to the point!

Overall: My organization was using WebEx and it just felt so complicated. I was always stressed that I was going to do things wrong and look like an idiot in front of an important client. Sharing screens (and giving others permission to share) was a hassle. I was invited to a few Zoom meetings with some clients and loved it from the first use as an attendee. It was easy to log in as a guest, with no need to create an account. The interface was clean and not bulky like other programs. It was easy to schedule a meeting or create an instant meeting. I've used it professionally and personally, and I've been so impressed at the way it easily brings teams and groups together. This is one of my favorite team communication/collaboration software products.

Capterra loader

First day to use Zoom Video Conferencing, I'm hooked!

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: connection stability

seamless transition between features

excellent video and audio quality

extremely friendly user interface

super easy first time set up!

finally, a virtual work meeting that went smoothly and allowed us to be productive rather than troubleshoot connection issues!

Cons: I haven't used Zoom Video Conferencing enough YET to say, if I had to say something, it's that I had trouble find the Leave Meeting button at the bottom right, but that's a one time issue and was the only least thing I liked so far. I have not yet schedule a meeting using Zoom, only attended, so I cannot speak to the Host scheduling part of it.

Overall: I had my first video conferencing using Zoom today & it was unbelievable! The UI has large icons/buttons that made it easy for me to quickly know where to click to mute myself, start my video, open the chat window and so much more. I loved how when the host shared the screen, all the participant windows shrunk to the side but we were still able to clearly see other without buffering or lag time. It was extremely seamless as the host moved from her video cam, to sharing her computer screen and then another attendee wanted to share her screen and just like that, without any delay, buffering, fumbling around trying to find what to click - her screen showed, again, no lag time or lost connection! This is now my favorite video conferencing tool! And I've used almost all of them, but this one is innovative and allowed for a productive meeting, while others I've used seem to have declined in usability over the years and too much time is wasted trying to resolve connection issues. Zoom Video Conferencing video and audio quality was excellent, multiple audio options (call out, call me, computer audio), similar to the competitors. It's an all thumbs up from me for Zoom Video conferencing! I actually am looking forward to our next virtual meeting!

Using Zoom is an overall good experience, but can sometimes be very frustrating.

Jul 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: My company uses Zoom and their Zoom Room services for our 8 conference rooms. If you work with their team to get this all set up, it can go really well, but there's a lot of set up required to get going. There's some great features like airplaying to share your video, even if you're not connected to that Zoom Room, but in that same location. It makes sharing your screen very easy and convenient. There's lots of great admin features for managing all your rooms, which look great, but I haven't needed to use them too much.

They have great customer support, who is usually very responsive and quick to help out when needed.

Cons: Each Zoom Room requires a controller (usually an iPad or tablet), microphone, webcam, TV or monitor, and a computer all hooked up in order to work. If any of those pieces are missing, the whole room will not work, so it can be very frustrating if something comes unplugged or the iPad dies, you can't do anything till it's all back together.

Some of the admin features are a bit backwards, like trying to upgrade a user on your account. You can't simply upgrade someone, you have to go to your billing page, add an additional person to the list, then go back to that user and upgrade them.

Capterra loader

I use the tool daily for all meetings with work partners

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the tool is very simple to use, you can share your desktop, you can invite other people who do not have the tool, you can record both in the cloud and in the local machine, you can give the remote control to another person in the meeting so that check something on your machine if necessary, we have connected up to 30 people geographically distributed in different places and the quality of the videoconferences are excellent, the video looks very good

Cons: We use a couple of accounts throughout the company to hold meetings. the only detail I found is that if I schedule the meeting as a technology staff we keep track of the account to better organize the meetings of all, if I, as the account's principal, do not agree and I give control to a person within the meeting, they will not be able to record, because it requires that the person with the host is the one who has the permissions for it. in that aspect they depend on one as the staff that manages the account, the key is not given to everyone so that there may be some organization

Overall: we managed to make videoconferences with a high quality both in the audio and in the video with a minimum bandwidth, we must take into account that everyone in the company we are geographically dispersed we are not all together in the same area

Capterra loader

Simple and functional video conferencing

Feb 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: The is fantastic for both video conferences and webinar presentation. For the virtual team that usually relies on Skype for video calls, you will have a clearer, safer, and more versatile experience with Zoom. A few of my favorite features include: screen sharing, screen annotating and control (in which you can make comments on the shared screen or take control of the shared screen), and the "raise hand" feature which prevents attendees from talking over each other. For webinars, the breakout room feature is also nice because you can divide a large audience into small groups for additional learning, without completely leaving the call.

Cons: Zoom pulls a lot of bandwidth, particularly when sharing screen, so if you are trying to run too many programs at once it will kick you out and restart. This is usually fine for a team call, but can be embarrassing during a client meeting.

Capterra loader

Incredible software with easy to use interface and managing multiple users much efficiently.

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is great in terms of reliability, UI/UX design, quality of video conferencing, and screen sharing.

I am a Technical Analyst and frequently need to interact with my team. It needs many users and managing them is really hard. But with Zoom, I can easily engage with any particular team member rather than all the members. Its screen sharing feature is incredible. With the annotations in screen sharing, I would able to communicate in a much better way.

Moreover, the User interface while video conferencing and screen sharing is interactive and I am sure, not even a new user would be confused while working on zoom.

Cons: Well, I don't have any specific complaints about Zoom but If zoom improves their chat feature a bit more like a sender would know that whether the receiver has read that message or not. because many a time, when we are in an official meeting, I need to send a message to a particular team member and I would never know that whether it was read by them or not.

Overall: We are discussing various projects among different team members with the screen sharing feature of zoom. It enables all of us to contribute their ideas altogether by sitting much away from each other.

It is revolutionizing how the people work in a team.

An Excellent Virtual Meeting Solution

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use Zoom daily for video conferencing. It is integrated into our company at many different levels and is often our go-to software. It is easy to use, user friendly, has an intuitive design for new users, has support and integration with other software like Slack, and has excellent features.

I have never personally had any downtime, issues, or interruptions when using it.

Cons: I can't really think of anything negative to say about Zoom. We trust it for vital meetings with vendors and external companies.

If I had to pick something, it'd be that the licensing can be a bit confusing for newer users to understand, but I honestly think that's more of an internal communications issue than an actual issue with Zoom. I'm not a fan that the free license has a 15 minute limit on recording times, but I understand why that is the case from a marketing perspective.

Zoom -- A way to Connect All

Jul 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: its provide a simple and great user friendly interface with enhanced functionalities that makes it far better from others .

Zoom allows us to Chat , video Conference and share files with the participants

We can easily Connect a number of participant in a minutes times by sending request to them to join meeting and ice over cake is that Zoom take a few seconds to install and connect

when we are connected to Number of participants over it, zoom provides us control to share control of the system , Screen with selected persons

Zoom can be used to provide online Demo, Training and schedule instant meetings

Cons: It should have ability to record the calls

It some time hangs or lags when a lot no of users are connected

when we are using monitors we some time need to resize the video as per our Desktop size

Zoom and Its Zoom feautres

Aug 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: a.it makes the connection in few seconds and we need not to install it while using on desktop.

b.we can easily record the meeting and use it further when needed

c.we can access the other remote computer or share our screen to the others we can be used for demo/Traning

d.it Has a great UI and is easy to be use with a little training

e.it automatically syn with your Microsoft outlook and will alert you there will be any scheduled meeting

Cons: a.when attending the zoom meeting on small resolution Display we need to adjust the shared display according to Screen resolution, it s not automatically adjusted

b. while working on Trial Zoom , many of the options remains limited and we can just add limited person to the Meeting and Timing of the meeting is also limited

Overall: I must go with this and the paid version is also not much costlier

Capterra loader

Best option for remote virtual sessions

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use zoom rooms for many activities with a high level of satisfaction. Indeed it is one of the best options in the market. As pros I can mention:

.- Integration with Google Calendar to schedule meetings.

.- Very light application for remote session that can be used even with low bandwith internet connections

.- Audio features that enable the user to connect through the PC or Laptop and through phone call

.- Chat and sharing options

.- Can record the session locally or in the cloud.

Cons: As Cons, may be mention:

.- Dismiss the Control Panel when you are sharing your screen

.- Could be nice if over the screen that we are sharing have available control for pointer and market to enforce sections of the material shared

.- Some user refers problem to enable the audio plugins and need to use the phone call option.

Overall: As a consultant services provider, in our company we use Zoom as the first option to handle virtual session rooms for tasks that involve remote interactions with our customer or prospect, related to training, support, sales, demos and coaching activities. Most of the meetings with our customers are managed through this software rather than by phone calls, reducing cost of phones services.

Capterra loader

Excellent Conferencing Tool!

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is an excellent tool for meetings. It is easy to log in and doesn't require any technical knowledge to have it setup. Zoom allows recording and also let's the other people know that the call is being recorded. The 'sharing screens' feature allows anyone in the meeting to share their screen to rest of the participants thus helping us do demos efficiently. The host having the ability to mute the participants when required also saves the hassle of unnecessary sound distractions from participants' environments. Every host has a permanent link which can be saved by the participants and used for meetings at any given time. The free version allows up to 40 minutes which is ample time to conduct quick and important meetings.

Cons: There is nothing I don't like about Zoom. Absolutely the best of all the conferencing tools I have used.

Overall: I have been using for almost 2 years. This has been by far the most convenient conferencing tool for me and everyone in my team. I have not only used Zoom to conduct meetings but also to record video tutorials that I can share with the team. When we have client meetings the sharing screen option helps me greatly in showing them the insights and more information without actually having them to login to my system. The ability to record has saved us the trouble of repeating the meeting for a missed participant, or pester a colleague to update us on the missed meeting.

Excellent and super user-friendly Webinar tool

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Zoom Video Webinar actually goes more into "Pros" side as it is super easy to use with clear and straightforward functions. it allows recording of calls as an inbuilt function so no need of looking for separate call recorders or add-ons. I have used a free version with limited storage and usage which is still enough for me, and it provides ample space for the paid version too. The interfaces are very clean and uncluttered and the mobile version is also very user-friendly, making meetings on the go hassle-free. Call quality in terms of audio/video is amazing and it gives the host full control to even manage the participants too.

Cons: The only downside of Zoom Video Webinar is that it consumes a lot of data/bandwidth which is still manageable if you are working from an office. I work from home so, this effects me a lot when there are so many meetings at a given month.

Overall: Overall the best call/conferencing experience with Zoom Video Webinar tool. I would like to recommend it to all who are looking for a reliable communication tool with advanced options to suit most of business communication requirements.

Capterra loader

Zoom into better relationships

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom makes video meetings intuitively easy. I use Zoom for my online classroom meetings. Sometimes everyone shows up on video, sometimes most are phone only, and I had one group that did nearly everything on the chat even though a couple of them were on video. Most of my students find it simple to share their screens too, which is the best kind of learning and presenting experience. As a teacher and podcaster, I really like being able to record on separate audio tracks. But the BEST bit is that there are international phone numbers so my international students can call in if they need to.

Cons: I had to think long and hard to come up with something, but I would like to be able to have a more flexible license/pricing bundle to accommodate times when I want to allow multiple instructors to use my account and record classes.

Overall: I use Zoom for client meetings, networking meetings, class meetings, and for podcasting (video and/or just audio). Whenever I've had a problem or wanted to do something new, the customer service has been exceptional. Their interface is much more intuitive and friendly than other video meeting software. I highly recommend Zoom!

Improved Quality of Communication

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I have been using this to communicate via Video Calls or Voice Meetings in my Organisation which is considerable improvement over the previous tool

1. Simplicity - very simple to use, No need to introduce about the features and usage it is almost self explanatory. easy to join a call.

2. connectivity - is excellent, experience less drops, less lags and Clear voice quality

3. Interface - the interface is easy to understand ,clean, intuitive

4. Features - all features are easily accessible and has all features like live screen sharing, Recording, Webinar

5. We also can get the recording of video in Audio format

6. Reminders - reminds about the upcoming meetings and gets integrated easily to google calendar/Outlook and other tools

7. Notifies when a user has joined a conversation

Cons: Zoom also disappoints on the below

1. Call gets disconnected after every 45 minutes. And the setting to set the call timings is a thing which we have to search for

2. When in Group chat if most users leave their Laptop Microphone "ON" then their voice echoes after they speak, which makes it annoying, we have to check and turnoff microphone for all except the one who is communicating.

3. Slight lag if 20+ People are communicating

Overall: - Used to train resources from another cities

- communicated with people to solve issues

- conducted meetings

- attended meetings and calls on time.. thanks to the reminders this tool provides

The Best Tool for Conference Meeting

Nov 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have already used other conference tools and Zoom is my favorite so far, here are my reasons why:

1 - Good video and audio quality.

2 - Very easy to use. The system is very easy to navigate, this is especially important for new users and interviews.

3 - Recording option available. Nice feature for training.

4 - Fast and Reliable. I never had an issue.

5 - Sharing Screen without lagging. The mouse cursor moves in real-time.

6 - Integration with Outlook. It is very easy to schedule a Zoom call using Outlook.

Cons: I think that would be nice to have a "favorites" list or add friends. But sincerely, I don't have any issue with Zoom. The system perform its function very well.

Overall: After using Zoom I don't want to use any other Conference software. Internally, we only use Zoom for conference calls and meetings. I don't like when we have meetings with vendors and we need to use their conference system. It is like going back on time 20 years.

Intuitive, fun to use video conferencing tool

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a tool that doesn't have to stay in a browser, and you can reliably call in via audio on your phone, web browser, or the app on your phone. You can also have Zoom call you directly on your phone. There are various ways to view other participants, and the chat feature is super intuitive. The settings are very advanced so that you can customize it exactly how it works best for you.

Cons: The only con (which is the same con with any video conference that relies on wifi) is that when you're using it via computer/web browser and are on wifi, the quality of the call will depend on how strong your wifi is. But they have great ways to get around that (calling in via phone too).

Overall: I'm in a sales role, and I really like that I can schedule different video meetings and customize each meeting for what I need. The meeting can be exported into my calendar, and I can go to my account page online to see a list of upcoming meetings and calls.

Capterra loader

The Conference Call Software you MUST use.

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I'm a fan of this Software because one reason is it's FREE but that's not the only reason I'm a big fan, the reasons are here:

1. Zoom Conference Call usability is so seamless and it's so easy to use.

2. Simple but powerful.

3. Automatic integration with your preferred Calendar.

4. Integrations with other Software are vast! Sky's the limit.

5. You can record your Conference Call with a push of a button.

6. Did I say, when you end your recorded call, it automatically saves into your Computer?

7. Did I also say, when you saved your recorded call, not only it saves the Video format but also it saves it on Audio Format? Yep, that's how awesome Zoom is.

8. Everybody loves attending with Webinar-like Calls, Zoom handles your Calls professionally.

Cons: If you ever used Zoom for the very first time, you might want to turn off the automatic on of Video and Audio because think about it, if your Prospect isn't ready just yet and you've started your call like 5-minutes early, that will be awkward, right? So this isn't particularly a Cons for Zoom but it's rather up on your choice.

For now, I love and I will always be a fan of Zoom!

Overall: Zoom-in how awesome Zoom is, and Zoom-out to see how easy Zoom is.

Video Conferencing is made easy

Sep 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: it is great tool that takes almost 1- 2 minutes to install and helps alot to communicate with other peers easily and with good video quality,we can easily share our desktop/phone screen. we can easily control the screen of the other by requesting and annotate the screen.it is secured with Zoom id key as we have to first enter the Zoom-id key to join in zoom meeting .we can easily integrate the Zoom with our email tool so that we can send meeting invite from there and moreover it also send notification that we are having meeting in following time.

Cons: if we are on small Desktop then we have to change the aspect ratio according to our screen to make the things looks visible fully on one screen

we have to pay for certain features like recording the video , requesting a unlimited video conference time as with free we can only request video conference upto mins.

Sound quality becomes poorer when a number of meeting joinee talk at the same time

Overall: we use it when we have to get/provide the training to the other peers

when we have team meeting with our customers we use it

Powerful conferencing system with a disappointing commercial model

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's been the most reliable platform we've found for video conferencing, anyone is easily capable of setting up a meeting, hosting it or participate actively on it. We've had no compatibility related issues (headseats, operating systems, web browsers, mobile devices). It requires less bandwidth than other products and somehow manages to keep working on some unreliable networks where we had problems with other products like skype and Webex.

It provides a great experience from mobile devices even using mobile data plans (most times, depending on which mobile service provider is used).

Cons: Since we wanted to use a branded URL for accessing, we were forced to upgrade from Pro to Business even when our usage doesn't require the 10 conference hosts that are the entry quantity for Business. We would have paid an additional ammount for the custom URL but such an option is not available. So we are paying for a lot bunch of features we don't need. Anyway, the value we get justifies the price even when we are basically paying twice for every conference host than before.

Overall: I don't intend to try another service for our video conferencing. It'd take some major change on the service we get for us to consider moving to something else. We are looking for different ways to get value from the features we are currently not using, but the price is not too high for this to be a priority.

Reliable, affordable and secure, we need no more.

I can't believe I'm going to say this, but perhaps the best video conferencing solution out there.

May 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: That's right - it's hard to believe anyone would ever give this title to any video conferencing solution, but as I began to write this review I realized it's the only one that hasn't consistently failed me - which is more than I can say for Hangouts, Facetime, Skype, etc.

It's solid. I work at a remote-first company with 800+ employees, and so we use it CONSTANTLY. And it works. nuff said.

Cons: there are some UX tweaks I'd make, and the onboarding for people who have never used it before can be a bit tough. I've sent links to people and then they join the call late and explain they were figuring out how to use Zoom... which is probably inevitable, but there's a need to address that sooner rather than later.

Also, they should update the UI, like the chat functionality is difficult to use sometimes, especially if you're sharing your screen already.

Capterra loader

Switch out from GoToMeeting today!

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is an amazing tool for video conferencing and so much more. Private chat and direct video calling within Zoom are features often overlooked.

Zoom works seamlessly across operating systems and is one of the very few solutions to feel right at home on both Windows and Mac.

The mobile apps that Zoom offers are just as clean cut as their desktop counterparts, allowing for mobile meetings to happen issue free.

Once in a Zoom meeting, all of the controls are easy to both find and use, no more waiting 5 minutes to figure out how to change presenter.

And then there's Zoom Rooms, a must-have investment for any SME>Enterprise conducting 5 or more web conference meetings per week. Zoom Rooms allow for a super professional experience and are simply awesome.

If you're using GoToMeeting (or any other web conferencing tool for that matter) get a Zoom trial today, you won't be disappointed!

Cons: No cons to list, which is rare I know, but true in the case of Zoom!

Capterra loader

Sleek, fast, reliable

Jul 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Lightweight

Fast

Reliable

Offer great quality

Multiple connection options

Great for large conferences

Allows sharing camera and screen simultaneously.

This is a very lightweight, multiplatform tool that makes conferences really easy. I participated in conferences with users from all over the world, e.g. from UK, Poland, US, Philippines at the same time and there wasn't any latency at all. I believe this is the best collaboration tool, it is very reliable, allows to share a screen and your camera simultaneously. Allows to record meetings in the cloud or locally. I have to stress how seamless it makes the meetings with people literally all over the world. This is a very reliable tool, never crashed on me, always works fast and does not consume a lot of resources.

Cons: Some menus seem a bit convoluted

Certain options are counterintuitive

There is a learning curve with the software

Sometimes small things can be a bit buried, like disabling enter chime. Also, the HD quality for a camera is disabled by default (probably to save bandwidth).

Overall: Meetings are seamless and hassle-free. This is the best collaboration tool for companies that have to meet with people from all over the world. Using this tool I forgot they are from very far locations. There is no latency and the application does not consume a lot of resources but allows to record the meetings, share a screen, annotate etc.

Capterra loader

Zoom

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I work in a web and mobile agency and most of my clients are from diferente cities, countries and even continents and since we start using zoom we have feel that the communication have improve. Zoom have a recording options so you can revisit your call, review the transcript that were made of that call, review the chat, etc. It sink with your calendar smoothly and is pretty easy for the first time user to get in a call with you. The client is really small in size and the MOST important thing is that the quality of the call is almost perfect. We have tested with over 50+ people in a call and worked smoothly as it were two.

Cons: There isn't too many cons to say about Zoom, I will say is a little annoying that you need to open the browser from your calendar and don't open the app directly. But everything else is great.

Capterra loader

Zoom - Awewome features and functionality

Oct 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is my basic need in my company.

I use to do remote conference and customers meetings with it. It is very helpful in all essence. Very easy to setup and use.

I cannot imagine a great conference call without this tool. It has very great features and stability. Good audio and video quality.

I recommended this to many organizations during my meetings.

Cons: There is nothing much to dislike it. The only point I want to.mention here is that we need a stable and strong internet connection to use this otherwise we see some discrepancy during meetings.

Overall: I use to make remote conference with my US team and customers. I love this tool and recommend to others as well.

Capterra loader

Powerful Tool Once You're In a Conference

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Zoom has a lot of underutilized features, like break out rooms and whiteboarding. I love the cloud recording option. Other fun fact: you can host a Zoom meeting with yourself and use it as a screen recording tool for creating training videos.

Cons: Setting up a Zoom can be confusing at times. I also don't know if you can have concurrently scheduled Zoom meetings (I set up Zoom calls for my department and even though different people are in them, since they're scheduled through my account, Zoom throws an error message.) There might be a way, but if there is, it isn't intuitive. Additionally, some of our customers haven't been able to get Zoom to run for them. Not sure if it's user error or what, but it's not good when that happens. Last, our company turned off the "call me" audio connection feature because it was too expensive. I miss the feature, but it sounds like they were charging FAR too much for it.

Overall: Basic conference calling functionality when more than 2 people need to be on a call. Also, international calling.

Best Video Conferencing Software

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I particularly like the Meeting ID feature of Zoom. I could easily share my Meeting ID with participants and they could join my meeting.

It allows us to easily record entire meeting onto our local device easily.

It is resilient to internet interruptions and low bandwidth conditions. If by chance your network connection is down was down for a moment, then while network resumes Zoom will automatically bring you back to the meeting you were in. It is easily able to handle 50-70 participants in a live video conference meeting.

It's screen share feature is also excellent to hold live presentations in meeting.

It's technical support team is very active. All of my queries have been answered satisfactorily within 24-30 hours.

Cons: It's Ubuntu version is not up to the mark. It crashes often. And I feel it's costly as compared to the other video conferencing software.

Overall: Overall, I feel it's the best video conferencing software. It is best suited for meetings with more than 30 participants.

Capterra loader

I can't go back to Skype

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom just works. It's incredibly easy to share a link to a meeting room, and then expect people to be there when the time comes. No more exchanging Skype addresses, or laggy Google Hangouts, or trying to install 10 pieces of software because audio isn't working. Zoom WORKS.

We use it for team meetings, interviews, group discussions, brainstorms, and even to watch movies together remotely. It's incredibly simple to use.

Cons: The few times where there's a tech or interruption, it's hard to know if it's the connection of the users, or something with Zoom. It happens once in a while. But 99% of the time, it works withuot issues.

Made us more productive

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We like its consistent quality connection across a variety of connection speeds, its video capacity, and how user-friendly it is for groups.

Cons: I wish that there were more views of the video feeds, more beyond the two built-in viewing options.

Overall: We moved over to Zoom after using another service for several years and have not looked back. Zoom works very reliably for our virtual team - and we fire it up at least once a day if not several times a day for our team of ten scattered around the country. Now that we've been using it a number of global network groups have shifted over as well, so about three times a week I'll be in on a call with reps on it - with video feeds - from Asia, Africa, Europe, Middle East, India, and Latin America. Here's an underrated service that Zoom allows: Breakout rooms! So anytime we have more than one conversation to hold, we break out easily, assign people to the rooms, and voila! Separate rooms. Great value for price, and a quality product.

Capterra loader

Great, sticky product

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I've used WebEx (don't know why but I did :D) and then our usual Google Hangout.

Some companies (mostly Fortune 1000) have security protocols that don't allow them to use hangouts. So I kickstarted a trial user account for Zoom.

Love the -

1. UI and UX: Smooth, intutive and easy to use i.e schedule and start meetings.

2. Extensive list of conference dial in numbers from all over the world.

3. Recording feature is helpful!

4. Affordable (beginners plan per month does the job for me)

5. Company is growing fast so the product is here to stay and get better

Cons: They probably get a lot of inbound requests. I've felt ignored due to not being a big deal size for them as I'm still trying to get in touch with an Account Manager to figure out -

How to start the zoom meeting from my laptop and dial the meeting conference line through Zen Prospect to eliminate feedback noise.

Overall: Schedule and start meetings with ease. Helps gaining productivity.

Helpful tool for meetings with remote coworders

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a really simple, multi-functional tool - I can easily schedule meetings over Zoom with remote coworkers with the Outlook plugin, and have conversations with Zoom's Instant Messaging tool easily. I think the interface is really simple, especially when it comes to recording, sharing screens, etc., especially compared to some other web meeting software I've used in the past.

Cons: It's hard to update the software - this may be because of our privacy settings, but even after downloading an update, it sometimes doesn't update the interface.

Overall: Our company uses Zoom regularly for both small and large web meetings, as well as the instant messenger service. Even for quick conversations that would usually be phone calls, we use the video feature which, while not needed, is really nice to see people face-to-face. I would recommend Zoom.

Capterra loader

Making communication easy

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I think my very favorite part of Zoom is the fact that we can share our screens. This is so very helpful to be able to show someone an example during a call or to help someone troubleshoot a problem, or learn something new. I have my training sessions with clients set to automatically record so they can go back and review any of the lesson later, which is helpful to both of us! Zoom is very easy for most anyone to download and begin using, unlike other software I have tried in the past with clients.

Cons: The one thing I do have a problem with, although it is probably not a Zoom problem, is that when I am controlling a client's screen remotely the time delay can be rather long, making the process tedious.

Overall: I am able to easily jump on a Zoom session with a client and show them something in much less time than it would take just trying to explain it to them over the phone. Video conferencing with teammates makes our communication so much better, and being able to share our screens as necessary is another big help.

Made me believe remote work was possible, but some glitches and cost made me hesitate to purchase

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I work locally and love my face to face time-part of my job is interviewing clients and really watching their faces and body language to see if it verifies what they're saying. So naturally, I was concerned about conducting business on the other side of the nation, but wanted to give video conferencing as a shot to see if I could expand my business to other states. My sister (a software tester) and I tested out Zoom, Google Hangouts, and Skype to see which performed best. Zoom won in a landslide for a clear picture, clear sound, and fast processing.

Cons: We had some issues getting everyone online-the meeting codes didn't always work and at one point, I just had to give up and call in via cell. Major bummer! Also, it's expensive-Skype and Google Hangouts can do the same thing, but for free. Granted, the quality is not good, but Zoom's pricing doesn't quite justify the upgrade until this other glitch is fixed. If I frequently worked with out of town clients, I'd sign up for sure! And if it wasn't so expensive, I might conduct a few in-town meetings over Zoom just to save the trip. As it is, I only use it when nothing else will do.

The best video conferencing suite...hands down

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I work with international teams. We have long meetings with 10+ people. Zoom is by far the best in terms of audio quality and convenience. If someone can't join from their device or computer, there are dial in #'s so there's no excuse!

Cons: No cons. Seriously, I love Zoom. I wish all my partners used Zoom!

Overall: Zoom is the best. Occasionally I get an invite for a meeting with another video conferencing app and I quickly remember why our company switched everyone to Zoom. I have a personal and business account as it's also good for catching up remote family members all in one place.

The screen share and annotate work great; Outlook scheduling makes it easy and the quality of the video is consistently good. Occasionally a very weak internet connection will cause that individual to have issues, but it does not drag down the rest of the conference attendees.

Capterra loader

High quality video and audio conferencing to meet people across various countries

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As I work in IT sector,I use zoom for my video conferencing with my clients whenever there is team meetings and weekly/monthly team performance reviews. It allows us to be connected with each other. We may transfer our calls to phone as well as we can attend calls through personal computer ot laptops.

The video and video quality is very great.I do not see any interruption in the video conferencing unless my network connectivity is poor.I can chat with the client who are in video/audio call with me to share my thoughts.This is basically a cloud meeting method.We can record our meeting so that we can refer the video/audio in future.

Cons: I do not find cons any such but the graphical interfac can be improved a bit more to make the window look much more colorful.

Overall: I had great experience using zoom video conferencing which allows me to have high quality vidro and audio meetings with my client which always helps me to maintain good impression with my clients.

Capterra loader

Decent Video Conferencing Software with Above Average UX

Apr 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Zoom has a no-frills approach to video conferencing, but its functionality set is still comparable with the likes of GoToMeeting, Blue Jeans, and other popular offerings. The great thing about it, though, is that the niceties are tucked away behind a pretty intuitive and manageable UI, which makes for a pleasant user experience. I really enjoy how easy and quick it is to pull recordings down from the cloud, and the application management interface is very straightforward. The Chrome plugin also makes adding Zoom meetings to Google Calendar invites effortless.

Cons: Sometimes, and often without rhyme or reason, the Mac OSX app will just stop working and will need to be Force Quit and reopened. It's not a huge deal, but because it fails silently, it's one of those things you only really notice when you're trying to actually use the software. It's not a big deal, but it's not pleasant either.

zoom just works, which is vital when you are abroad (especially China)

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Since I am mostly in China, I appreciate that I don't have to use VPN to use this product. Better yet, the phone integration works right out of the box and is easy to have Zoom dial my local cell number. WebEx had this option too but it did not integrate as seamlessly. Once I got used to the zoom UI, I had no problems moving on from WebEx. Zoom handles lag on the audio very well. The mobile app also works quite well.

Cons: Sometimes I would join when the host wasn't present and the meeting would not open ... however this is a setting that can be configured. I don't like the fact that the host has to be present before zoom can dial your phone ... however I get this is probably for security reasons. If you don't have an enterprise account it kicks you out after some time ... it would be better to have a larger warning for this.

Overall: Works great, especially from China. Very happy with the experience.

Capterra loader

Excellent tool and good results with quality!

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: If you want quality in the time of presenting presentations this software is the right one, it offers many functions in which the purpose is to help you and obtain a better quality service, it contains many options in which users can enter at the time of the conference or video call, you can share data, you can create an ID so that more users can access it and have a connection between them, the truth seemed great and I recommend it a lot, it is giving me good results and the best thing that does not get stuck, very good software!

Cons: I do not have to complain, it's great and I think they should add more time in the sessions of the users for free

Overall: Excellent results, I recommend it a lot and you will get good results!

Capterra loader

Digital meetings made real

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom's minimalistic UI and extremely easy to use interface makes it my preferred conferencing tool. While our org uses competitive products at the enterprise level, my choice to use Zoom over those always stand out. Users of the competitive products sometimes end up with connectivity issues or with the options to connect; whereas with Zoom, so far I have never encountered any issues.

Cons: Its cost compared to that of Cisco products is on a higher side. I hope they had more competitive pricing compared to that of Cisco.

Overall: On the go connectivity with teams and clients.

Capterra loader

Simple, Easy, and Priced Right

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have used probably every single meeting software out there. This one takes the cake on value. Used to use GoToMeeting and switched to Zoom. It doesn't have all the bells and whistles of some their fancier competitors but it does exactly what I need. High-quality screen sharing and allows me to record.

Cons: The only thing that I can complain about is when you click the screen sharing option it asks you what screen to choose from even if you do not have more then one screen. My less technical attendees really get thrown by this. This is a minor complaint though.

A great alternative

Nov 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is great software for remote conferences. Its a great alternative of the other big conferencing software. Zoom is a user-friendly software that is helpful for school, work, and personal matters. This software can be effective for several needs. It can be used for remote troubleshooting or just simply to help in a writing assignment. Furthermore, it allows you to perform remote meetings for work, you can share the screen with screen share and also take control of the presenter's screen. You can host a large meeting using this software It is a fully integrated app that also allows you to have a chat area and you can use the computer mic to call into the meeting. Since the app has a free subscription, anyone can join this great app.

Cons: Although the software is great, there are some ups and downs of, for example, it sometimes takes longer to connect session. Furthermore, it could improve in the interface since it does take some time to get use to muting and minimizing the session. Since it also has a free subscription the trail does have a limit of how long the meeting can last which is a downer.

Overall: Overall this is a great software to use in your everyday life. You can connect with co-workers and friend it has simple sharing screens, links, and draw board. It gives the option to connect with others remotely and communicate efficiently. Its a great alternative with other big software's in the market.

One of the best conferencing apps

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The Zoom app has a clear interface, very intuitive and easy to use. There are apps for Smartphones (Android/iOS) and Windows, Linux and Mac OS X.

Zoom allows you an easy way of communication between teams and coworkers. It is possible to see a list of users connected and contact to them directly, invite them to a room or join to an existing one.

During the calls, the presenter can share his screen and record the meeting. Also, the attendees can use the chat included to share information or ask questions.

Cons: I have experienced some audio/video issues when there were several people (about 40 people) connected in the same room, but it happened only twice. The service usually works great!

Probably the best paid video conferencing software

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great usability:

- You get the full screen for the call, without wasting space for logos / buttons etc.

- Auto-mute when there is echo

- Ability to join via phone or call

- Easily record the call locally or on the cloud

- Lot's of options for configuring the defaults of your call - start recording automatically, allow others to start the call in your absence, require password (or not)

- auto-connects to the room if zoom is installed in it

Great sound and video quality. Very rarely you have glitches and pauses, and I can't recall when a call was disconnected.

Nice integration with slack, simply type /zoom and you start a new session

Cons: Some users outside of the org can't install or don't want to install the client, which is a must. I also heard some of them have conflicts with skype.

Overall: We chat very often, even 1-1 across continents, and it is very easy to keep in touch with people this way.

Capterra loader

A professional webinar tool for meeting

Oct 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Zoom Video Conferencing is the one of best tool for webinar meeting with limit of up-to 100 hosts in a single meeting. Zoom also provide the on premise deployment of it. Meeting recording option is also available and one of the very important feature of Zoom Video Conferencing. It also help in screen-share and desktop control. Best feature in Zoom.us is we can share the selected screen and keep the things private while online meeting. It provide this service over different platforms. Pricing planning are also very flexible and can be check at company professional site at zoom.us.

Cons: User interface is very user friendly but the problem occur when you first time connect on the new platform. Like your using the windows based application but when some day you have to jump towards mobile based application is not all same. Zoom have to the sync the application so that a user of windows based application can jump to web or mobile easily. Zoom should also provide the quick demo option at fresh install first login time.

Overall: Zoom is helping in our business to do team & Client meeting. It help use in communication and help us to be on same page even using when connecting remotely. Best option is every user is having freedom to unmute him.

Capterra loader

Reliable ,easy to use and excellent software for video conferencing.

Jul 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple to setup and use it from PC or mobile host a meeting by logging in or join meeting by just dialing meeting ID or clicking on meeting URL, and feature like Group video conferencing (up to 50 peoples),screen recording ,screen sharing and chat feature makes it a complete package for video conferencing with clients,conducting seminars and for online tutorials classes.

Cons: Professional version is costly and 50 participates conferencing support is only limited to pro version.

Overall: Excellent for client and team meetings and video conferencing.

Capterra loader

Extraordinary excellent application for work meetings.

Feb 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Excellent sound, very good use of the internet bandwidth, the video is excellent, easy to handle and the most incredible you can take control of the laptop of the participants to help them with the presentation.

Cons: That only in the professional version 50 participants are accepted, when several people talk at the same time the sound is distorted a little.

Overall: We have achieved many successful business meetings with people in different countries, since the sound is always excellent, in relation to the cost-benefit ratio, you do not have to think about it to buy the software

Perfect for small business

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We switched to Zoom from GoToMeeting. Mostly because our team was growing so quickly we wanted to see if there was a cheaper solution. We made the switch and it does everything we need. The screen share quality is very good. I have not reached out to their support one time. So I assume it is good because there is never an issue.

Cons: I do wish there were more integrations with the other software we use like GoToMeeting did but we still like it regardless.

Overall: Huge cost savings for small businesses with a low budget.

Zoom is a professional but economical video conferencing service

Nov 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is great for meeting with teams via video conference. Participants can choose to join via computer or smartphone. They can also hide the video feature and participate via voice. You can dial in on a cell phone if you don't want to use your data. Video conferencing calls that are up to 40 minutes are free. Many of our team's calls were kept to 40 minutes and occasionally the calls went over and we paid for them. This was great for a nonprofit team made up of all volunteers.

Cons: Sometimes the conference quality varies. This is mostly because of the call or internet connection, but now and then I've been on a call where I had a strong connection and the quality was not so great. Overall a wonderful experience though.

Overall: Zoom has been a very convenient way to connect with team members and match a face with a voice, saving time on a conference call. On voice only calls it is sometimes unclear who is speaking, and then the person must identify himself or herself again. Zoom is also free if you stay under the time limit for free video conferences.

Capterra loader

Working at an Institute, this helps provide psychoanalytic education to students across the world.

Jun 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Scheduling a meeting is quite easy and it has an option to integrate that meeting directly into your Google Mail/Calendar. Once the meeting is setup, the video conferencing allows for different screen possibilities so that the person who's Zooming in, is able to see the the speaker and the entire group at the same time. Not only that but being able to share your screen is a bonus just because the options are endless. You have control of everything with a few clicks of a button!

Cons: When Zoom conducts an update of its software, it doesn't provide information to the consumers as to what was actually updated. There's been certain times where an update has occur and the layout (buttons) where changed and moved. For some this might not be an issue; however, I currently work at an Institute where the Faculty and Teachers are novice computer users because they've had limited use of technology. Thus, when conducting their classroom where Zoom is needed, it can be quite hectic and troublesome.

My Lifesaver and Best Business Tool

Mar 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use is first, it's so simple. For one on one sessions with clients, for running webinars as a replacement to the complex and often glitchy other webinar software, as a recording device for things on my desktop (I just click record, share screen and go for it), as a teaching tool, and more. It's pretty much-replaced everything for me.

Cons: Audio/Video settings sometimes go weird and have to leave a meeting and then come back. Sometimes I find that what I see on my screen isn't what others see. For example, I use a back drop for videos many times and on screen, it looks like the camera is all backdrop, but when I record, the edges show up.

Capterra loader

This is a great tool for meetings, it makes international meetings easy.

Jun 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - It works from anywhere you are.

- You can schedule future meetings or use it on the spot.

- The quality of the calls is very good.

- You can share screens, and allow remote control.

- It's a very light program, it doesn't make my computer or phone go slow.

- It allows you to have private meetings.

- It has good integrations with your calendar.

Cons: - Their Customer Service hasn't been able to help me much when I experience any bugs or technical issues.

Overall: I work for a remote company. This made our meetings extremely easy since we work from all over the Americas. It's also a great tool for remote training, you can teach through this platform easily and record your sessions.

Zoom Call Reporting

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is one of the best screenshare/ conference line tools I have used.

I like that you can lock meeting upon entry, and set up chimes for new participants.

Having the phone or computer audio option is nice.

It is easy to share my screen.

Outlook plug in is very useful.

Cons: Sometimes the screenshare freezes my computer.

Sometimes there is a delay in the audio, and participants talk over each other.

Sometimes Zoom will not allow me to edit my own calendar invites.

Capterra loader

Zoom the meeting board room

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: 1. Just few clicks and you are in the meeting .

2. Video , audio and phone connectivity is at par.

3. Sharing desktop , having access to change the display view as per the requirement is awesome feature.

4. Even though we have the chat option and it is a plus point for the user if they want to interact personally or want to notify a single point at that time.

5. Mutiple users can join a single meeting.

Cons: 1. Sometimes screen seems to be a bit blur when presenter share the screen.

2. Also sometimes presenter or the viewers system got laggy after screen sharing.

3. Using zoom need a bit of user training to use it effectively , which creates a annoying situation for the user even though they have used zoom several times.

Overall: Mostly it works fine , but sometimes when we need the application deadly it stops to function as it should be .

Capterra loader

Great experience and quality of voice and video , the best video/voice meeting

Mar 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: From people that worked at WebEx, hey made it better, once you create a room and share the link or the room ID they can join and chat, talk, show desktop, share a board to draw or even give control of their computer to another person on the video conference. even on the free version you can meet a bunch of people for 45 min uninterrupted and even record it all in your PC with a very good compression ratio. this is the best quality I have ever experienced on video conferencing

Cons: Is not much intuitive and confuse some people, but still the best tool for video conferencing. Will be good more cloud space to record.

Account Executive

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very quick to download for my clients who I send it to for meetings. Love the ability to use camera, record, customize picture, and ability to call in through a combination of ways. Use it everyday!

Cons: The connection between this and my calendar could be better. Some kind of intergration should be built. Maybe there is and I'm not aware of it. I'd like to have a quick one time click on my Google calendar to generate a new link and use it for a new meeting.

Zoom - One of the best video conferencing software.

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Being a professional guitar coach, I wanted to extend my reach away from my hometown. That was when I came across Zoom. This software possesses great aesthetics and is very user-friendly. It has helped me connect with many clients located miles away and even in different countries. The record feature is extremely helpful that I can send high-quality videos to my clients just after the session. It is extremely cost-effective. The tool is very much stable, that my screen had never got frozen. By just sharing the link with my client, they can instantly connect with me without even downloading it. The application provides tons of tutorials and training sessions to make you comfortable with the system.

Cons: It is hard to find flaws in Zoom. During my initial days, I used to use the free version and I could not complete a full session due to its limited screen time and I had faced sound distortion at times. But after moving on to the premium version, there are no such problems.

Decent video conferencing software

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We have a lot of remote people, and being able to videoconference, while always stressful and a little weird, has really helped us work better together as a team. Zoom is relatively easy to use, works well, and the Microsoft Outlook plugin is really useful when scheduling meetings, especially when I have to update the meeting invites multiple times (the Zoom just updates along with the calendar invite). It also has a chat app and ties in with my Outlook calendar, so folks can chat me as well as see when I'm busy/in a meeting.

Cons: My biggest complaint is that, when I want to share my screen, I choose "desktop" and then still have to hit the "Share" button - even now, I want to just click "Desktop" and have that trigger the share. All things told, that's not the worst complaint to have!

Industry standard

Dec 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use from a hosting perspective, the downloadable app probably makes the quality better, having a phone app is a big plus. There's free usage for a meeting room under 40 minutes. The payment plan for 100 people in a meeting room for the year is really good.

Cons: Difficult to navigate the website with all the different offerings, webinar option is way too expensive over the 1000 mark, customers can have difficulty with the app and with connecting to live meetings

Overall: I've used Zoom for a few years, it's a great product but as it's grown the website can be confusing for a newbie. In this day and age with potentially tainted downloads, not everyone wants to download the app to attend an event. As with any product like this high-speed internet access with a good upload speed is a must especially if you want to take advantage of sharing on Facebook and YouTube. Support is great.

Everyone Should Use Zoom!

Nov 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What is not to like? Better quality than the rest and easier to use! They are responsive to feature requests. The Zoom Rooms product is amazing too.

Cons: Not much.

Overall: Seriously, if you do any sort of video or web conferencing...even if it is just to share your screen, Zoom is so much better than any other solution. I've tried them all. And it is often cheaper. I now have about 25 business users and another 50-60 free users. This has by far been the easiest tech rollout in our company in an industry with generally very non-tech people.

Recommendations to other buyers: Get it. You can start free!

Great way to keep in touch with remote coworkers

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: So easy to many people in one room, see their faces, and speak to remote coworkers. The chat feature also makes it easy to participate or source for input in larger settings. There is also a poll feature that is useful to make quick decisions, and the host can send folks into smaller rooms within the meeting for quick brainstorming.

Cons: Participants have to download the software to participate, so if you are planning a very large video broadcast, a webinar service would be better. If you are sharing your screen, it's difficult to see every participant or the chat unless you are using multiple screens.

This is a great video conferencing software for work. It is flexible enough and easy to use

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's desktop version is powerful with enough features and configurability of defaults such as whether to start the video automatically or mute automatically at the beginning of a call.

Cons: I don't have any cons to mention about zoom as I have found it pretty valuable and serves all my needs for video conferencing

Overall: This software has been extremely useful and easy to use for video conferencing. Sharing screens/applications is easy. The outlook plugin makes it very easy to add a zoom meeting in a seamless way to meeting invites. The mobile app has an excellent interface too, especially the driving mode (not only useful while driving ,but also while accomplishing tasks around the house)

Simple Ease of Use combined with innovative and robust features

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: See above title. Zoom took a stale industry and revitalized it. Want to share your screen on audio or video conference with someone an ocean and continent away? Want it to be for free? Want it to not crash at unpredictable, important and multiple times? Want to not share your screen but simply treat this conferencing communication like an international phone call? Then Zoom Video Conferencing is your answer to any and all of the above questions.

Cons: I wish I had heard about Zoom many years before I had heard about it. It would have made business communication much more frequent and simple to use.

Overall: So far, I have yet to deal with customer service because I have not had the need to reach out to customer support on any issues. I am also a frequent user with high standards of what I expect a technology company to deliver their loyal customers. Zoom, if you are reading this, keep up the innovation and reliable communication that consistently delivers quality sound and video performance unmatched by competitors I've tried.

Intuitive and Easy to Use

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is so easy to use and is compatible with all users. It is intuitive and straightforward. If you use google calendars, you can add an extension to Chrome and add a call in/webinar to your meeting with the click of a button.

Cons: With the chrome extension, it adds about 10 phone numbers for all instances (domestic, international, toll free, etc.) I wish this was customizable as I always end up removing all of the phone numbers but one.

Zoom has changed the way we do business

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great service and solution for business meetings, presentations or online conferences. Also, Zoom is an excellent tool for hosting audio or video conferences. It is great because you can have a dedicated meeting ID to share with people, it's very easy to launch the conference off desktop or mobile, and it offers to record it easily. It's well suited if you're on a call with more than a single person. Also, it will be suited especially if you're worried about Internet connectivity on either side, because the quality of video and audio communication is always on top, even if the Internet speed is very poor.

Cons: Zoom's price point is higher than other video conferencing tools. There is a free version as well, but of course, it has a limited amount of capabilities, it has limits in terms of the number of participants. The calendar setup is not great as it doesn't directly connect to my Google Calendar, or I just could not do it.

Best video conferencing ever

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the video call quality on this. in the past 3 years of usage, I have never experience a single drop in quality or any disconnections.

I use zoom for a lot of calls in Asia, and zoom is the only video tool that really works. I love how easy it is to invite other people to you call, just a link; no code or number.

Cons: The only thing I could say is that I wish zoom had skype like contacts page in order to just drop call someone.

Capterra loader

Zoom is the only software I will use for virtual meetings.

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom offers the amazing wonderful view as well as the speaker view, which helps me see just what I need in a meeting. With chat, screen sharing, and breakout rooms it has all the functionality I need to facilitate or join a virtual meeting.

Cons: Recently Zoom has made my computer run very slowly when in a meeting. This makes it hard if I want to screen share or collaborate with another user.

Overall: Zoom reduces the distance between me and my virtual teammates.

No problems

Sep 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I really appreciate that I can use it easily on any device. I even delete and re download when I need it - it's quick enough! It's not burdensome or cumbersome.

Cons: The invitations to the meetings that are sent to clients are ugly. I would love to be able to brand them and personalize them. I also wish the online option was clearer for people trying to watch a webinar - often they think they have to download software.

Overall: I use this software to conduct webinars and also to conduct individual client sessions. It's reliable, pretty quick to load, has a pleasant interface for clients. It doesn't feel too corporate for them, or too complicated or cold.

Use Zoom for easy chat and video call communications within the organization

Jul 10, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to chat and share files such as documents or images in simple chats. Like the ability to add plugin to Outlook calendar and schedule meetings directly within calendar. Easy to quickly add more people, and good feature to chat with everyone or specific people within a video call.

Cons: Glitchy when switching between multiple accounts. Time limit on free accounts gets annoying, although fair because it is a good free service- should give a little more waring/be more clear about the time limit.

Overall: Easy to setup video calls or webinars with one or many people. Can also share quick chats or attachments in chat window.

The best program to make conferences

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It`s the best program to make conferences, the movile app it`s even easier, you can invite other to join to you with a link, its perfect because I am a medicine student and when we must discuss new cases every day and one of use can be present is the best tool to keep the comunication, it woks with slow connections too.

Cons: Generally the conferences have a duration of 35 - 40 minutes, but in some cases you need more time, more of that time is not provide by the free app, also the app need to ask you first if you want to use the camera, becuase we must respect the privacity of the patient and when we need to have them for their testimony or proof we must hide them.

Overall: All the benefits you could have for a conference program: It works very good in slow connections, the audio its good, the search tool its easy.

Capterra loader

Best platform for keeping people in touch with colleagues as well as clients.

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the high quality audio and video system of Zoom. It is extremely easy to use and set up. It provides us opportunity to the people to share screen, documents, photographs and videos with wide range of people immediately. Scheduling clients meetings through this software is really easy. I love the interesting feature of recording of this software that is equally helpful.

Cons: I have been using Zoom for many years. There is no downside of this awesome software. If I talk about cons, I rarely find any as I never face any hindrance whenever I use this software. It has always proved to be helpful to me. Zoom is really superb.

Overall: For video conferencing, Zoom is no doubt the best choice indeed. Overall I would say it not only fulfills our academic as well as professional needs but also used to talk with our beloved ones living at distant places.

Simple video conferencing

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, as both the presenter and the attendee.

Chat functionality is handy when needing to share a link or comment/question without interrupting.

I've never had trouble with the audio via computer, like I have with other programs.

Easy to switch presenters.

Able to see multiple people who are on the call (if you want to) or minimize them while presenting.

You don't have to have Zoom open (the program) to join a meeting, it'll start the program for you.

Cons: I think the default setting is to join a meeting with video, which a lot of people do not prefer. You can turn this off, though.

Overall: Easy to have quick chats with remote employees or schedule customer facing meetings.

We can easily have company wide meetings (40+ employees) without issue.

Great for one-on-one and small group meetings.

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's ease of use. A simple click starts the meeting, another connects your audio, and another starts your video, and another starts the sharing. Everything you need is clearly labeled and intuitive.

Cons: It is a bit of a resource hog, and it suffers if you lack serious bandwidth.

Overall: It was ten times easier then the WEx solution previously used, though not as full featured. It is our team solution, even though the company as a whole is still beholden to W.

Great product with great support

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, multi-platform and multi-device support, intuitive, wonderful support staff

Cons: I don't have any major issues with this application.

Overall: Zoom video conference is by far the best video conferencing application that I've ever used. I've used, as either a participant or facilitator, at least six other competitors in the recent years, but Zoom's ease of use and slim footprint make it the easiest application in their field. If you haven't tried it yet, do so...you won't be disappointed.

This Zoom is way better than the TV show

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom makes working remote easy. It also enables easy screen sharing which has always been a pain in the past. Once you have the app you can share or set up a meeting in a two clicks. It even integrates with slack and thus makes the slack calling/video irrelevant because Zoom does it so much better.

Cons: I haven't run into anything that has given me trouble yet. The only minor thing is sometimes the Zoom rooms in our office won't share with the "Share screen" option and you have to type in the meeting ID.

Overall: Zoom makes working remote feel more like working in an office, in a good way.

A Must for Remote Teams

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom allows us to stay in touch with our external partners. It enables us to meet with the development team whose members are located across the country very efficiently. It also records all of the meetings so you can watch a recording if you are unable to attend at the scheduled meeting time. Users can share their screens if they wish to present as well as participate in the chat for conversations on the presentations. You are able to schedule regular meetings on our calendars with a link directly to those meetings.

Cons: I personally do not like to zoom to use my computer camera to show my image in the meeting. It is very easy to turn this off, however, this is the default setting and can catch you off guard if you are unaware. Sometimes zoom remembers the next time I go in to turn this off automatically and sometimes I have to do it manually.

Overall: Use weekly with our external development team for meetings.

Use Zoom for all our companies internal and external virtual meetings

Feb 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Zoom has transformed our relationships with clients. I love that I can share my screen as well as have participants in the meeting share their screen with me. It's easy to use, and there are many features available in terms of reserving rooms, recording calls, etc.

Cons: The different rooms you can reserve can get a bit tricky. It also requires a download for use which can be a barrier to use for some of our clients.

Capterra loader

Great for every day conferencing on your computer or mobile device

Mar 07, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Once you're setup it just works. We hardly have any issues, and even if those arise they are usually issues with your machine. Love screensharing for allowing me to choose which application window to share, recording is also smooth.

Cons: You need to install a desktop client or a mobile app... Which all in all is quite given that afterwards you get hassle-free experience. Desktop client could use a touch of modern.

Excellent Product for Online Meetings

Jul 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: -This software is very streamlined, and it is easy to find everything I need.

-I like that I am able to share any document on my computer and easily annotate it.

-Zoom can be used on numerous devices, including smartphones and tablets.

-The video and sound quality are great.

-It is easy for participants to enter a meeting: they only need to follow a link and be admitted by the host.

Cons: -Although I can share documents from my computer, I can only do so if they are open (the Zoom file share function does not allow me to select a document to share from my files folder; I can only share documents that are already open).

-Even though I am able to annotate documents that I share through Zoom, if I scroll up or down or change pages, the markings do not move with the page (My annotations remain still, while the document moves). This means I am not able to annotate a page and then return to a page that I previously annotated and have the markings still be intact.

-When saving a screenshot through Zoom, it is difficult to find after the session has ended.

Hello!!! nice to finally meet you! As simple as that is to use this tool.

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is really simple to use. Meetings happen very fast, is reliable and very portable. It has a client for most of the OS and also a web and mobile version. The free version is quite generous allowing like 40 minutes meetings for more than two peers.

Cons: There is not much to dislike about this product. Perhaps the UI that can be quite confusing for new people, but other than that is pretty great.

helps companies function

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: helps our company function across global offices seamlessly. not only we can communicate via video, we can share presentations, make adjustments and make decisions in real time vs exchanging multiple emails.

Cons: very rarely, zoom has connection and sound issues. usually, those issues resolve by themselves within 10-15 mins which is fast, but still causes inconvenience.

Overall: helps connect our global offices

Great Solution, Great People

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Zoom Rooms has got to be the easiest solution to set up of all conferencing tools. Cost efficient and ease of use, best combination possible.

Cons: We have experienced some audio issues, but since we went hardwire, we have not experienced this issue with our Zoom Rooms.

Overall: Great company and people, I recently started testing Zoom Rooms, so they invited me to their conference and I got to see what all the possibilities with Zoom.

Great Conferencing Tool

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: To organize our daily conferences, Zoom is very functional. From creating the appointments to recording the calls, it was easy for all the team to learn how to use. I hardly recommend!

Cons: The first time you create a meeting it's a bit difficult to understand how you're going to send the invitation to the other participants, but if you have someone to help, in a few minutes it's all set!

Best video conferencing system

Dec 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We tried a lot of different video conferencing systems at our company. WebEx, Google Hangouts, Blue Jeans. However for best quality and value we selected Zoom. The way it is able to buffer video and audio makes most conference calls great, even with poor internet connectivity. Zoom includes all the requisite features such as desktop sharing, chat, audio connectivity options. The mobile client also works great.

Cons: Occasionally it won't cache my login credentials / token and I'll have to relogin. It also boots everyone out of a meeting if another meeting is scheduled at that time. A better way to handle it would be to notify the organizer of the meeting.

Overall: Great value and work extremely well.

First time user - love it!

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I'll admit, I only used this for the first time yesterday. But I'm highly pleased with my experience and here to spread the word! Here are the pros from my experience:

- So easy to set-up. Within 2 minutes, my presentation and video webinar was set up and ready to go. No hassle, no stress.

- There's opportunity for the "audience" - I'm not sure if that's what you'd call them - to raise their hand, chat, and interact with the presenter. They can ask questions and easily obtain help.

- You can easily screen share, or show your screen to the individuals you are presenting to or collaborating with.

- There's a free option to start with - it's a great way to introduce yourself to the platform before jumping it in. From what I can tell, it offers a lot of the same great features - a great taste or introduction.

Cons: Due to my limited experiences, I do not have any cons at this point. I cannot speak to customer service or user experience. I do not know much about the experience of the "audience," although all seemed positive. I would note that the bubbles popping up were somewhat annoying. A simple position change may be helpful, but it's not necessary. It is good to receive the notification so that you're aware

Overall: Big fan so far. This seems like it has a lot of potential going forward. It's much more robust than other programs I've tried to use, and the screen sharing feature is awesome.

Capterra loader

Zoom has been a great tool

Nov 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I use Zoom multiple times a day as a student in an online school. It's the first video-conferencing tool I've used, and although I'm fairly tech-savvy, I would have expected there to be at least some learning curve in its use. Instead, Zoom fit seamlessly into my coursework -- all I needed to do was download it and click on a link to my classroom. All of its features - screenshares, chat, remote control, etc - are obvious and intuitive, even for a first-time user.

Cons: My computer is almost ten years old, and if I'm doing a screen share and have video enabled at the same time, its perfomance slows pretty dramatically. Still, that's a tiny issue due to the age of my machine.

Capterra loader

I use Zoom to conduct interviews and to record my daily video blog. It has worked every time!

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Zoom is very easy to use. The functionality has been almost 100%. I have used this software to conduct interviews for our podcast. I also use the software on a daily basis to record our FTF Video Minute daily video blog. It uploads very easy to YouTube and the software automatically provides us an mp3 file as well.

Cons: Using the FREE system, you can only conduct an interview with one person. Also, you are limited to a specific time limit on the FREE system if you are conducting a conference call. This all goes away with a paid subscription.

Best Online Meeting software available!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: EASE of use! Easy to schedule and manage meetings, easy for users to use that have limited experience with technology. Quality audio/video. Ability to share screen. Host options to manage participants in the meeting. Can access by computer, tablet, or phone. Customer service has been outstanding the times I have used it and there are online videos to watch as well. I've used other online meeting software products and this is simply the best you can get.

Cons: I haven't had any negative experiences with this software.

Overall: We use the software to host meetings with participants in different parts of the world, though primarily North America. It is used for meetings and training events. All participants can participate in the meetings both visually and audibly wherever they are.

I couldn't do business without Zoom - it rocks!

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Over the years, Zoom has gotten better and better. Video and sound quality are usually very good which makes videoconferencing with clients seamless and natural. I love being able to download audio recordings of meetings as well.

Cons: Every so often, the service just doesn't connect well and the video lags or sound is difficult... like a bad cell phone connection. However, this is rare.

New Zoom User - Impressed

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of desktop sharing, number of video connections supported, chat/meet now features, ability to require registration for a meeting (without needing a Webinar license), pricing, support

Cons: I wish there was a way to generate a report of meeting attendees across multiple meetings, I miss the ability to define your own ad hoc repeating schedule for webinars (allowing you to create one event offered 3 specific times, rather than 3 separate events). Right now you can only define a recurrence on a regular schedule (daily/weekly) or no recurrence at all. Simultaneous video/voip connection seems to be a challenge for less powerful wifi connections.

Overall: We've recently switched from GTM to Zoom after several years. As the account admin, I found the sales process to be thorough and helpful. Training coworkers has been a breeze, and Zoom also offers complimentary training they can use. The user experience for our meeting guests/clients has been very smooth, except for the occasional bandwidth hiccup for someone using video/voip and a less powerful wifi connection. The admin dashboard is easy to use and provides a ton of setting options and other helpful information.

Capterra loader

Easy and efficient

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I use this video conferencing to solve Helpdesk issues. I love how easy it is for everyone to use. Even people who are not tech savvy.

Cons: There is not I don't enjoy about zoom. If I had to choose I would say that I would like to not have to down the installer when first using Zoom.

Overall: I love it and all of it's features. It's so easy and we have to started to implement it all over campus at my University.