Average Ratings

8 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Meltwater Group
  • www.meltwater.com
  • Founded 2001
  • Norway

About Meltwater

Social media intelligence solution that provides real-time brand and news monitoring.


Meltwater Features

  • Analytics
  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Posts Scheduling
  • Social Media Monitoring

Meltwater Reviews Recently Reviewed!

We've just begun working with Meltwater and the experience has been top-notch.

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Some pros include the following:
- Ease of use
- Cost
- Scheduling posts based on follower engagement

Cons: The only thing that I dislike so far is that there is not an available CRM integration. This would be a nice enhancement.

Quick way to distribute content

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: We primarily use the "Influencers" tool within Meltwater to distribute content, including blog posts and press releases, to relevant outlets. Meltwater definitely decreases time spent in researching publications and contacts, and it simplifies the outreach process. It also offers a simple way to monitor results, from email opens to publications.

A Great Way to Track your PR Efforts

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Tracking mentions was by far the biggest pro for this and it caught everything people were saying
Being able to create media lists was super useful

Cons: The pricing tier was just a little out of control
Wish there was more customization available where you could pick and choose what you wanted

Overall: Easily monitor and report on media mentions.

Bad software, horrible business to work with

Apr 18, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Adequate search results

Cons: Difficult interface, horrible business practices

Overall: I found the Meltwater software adequate at best and the results difficult to use. In early February, their sales person asked if we wanted to renew and said they would send over renewal paperwork if so. We were well in advance of the end of our contract so I didn't respond immediately. She asked again in March if we wanted to renew. A month before our contract ended I let her know that we didn't want to renew. Despite having asked if we wanted to renew She responded that we had an auto-renewal effective February 27 (before she had asked if we planned to renew) and were therefore now obligated to continue the contract for another year. There was nothing in the order confirmation/contract that you sign about an auto-renewal; they bury this deep in their terms of use which normally cover things like don't reverse engineer the software and generally have nothing to do with financial terms or contracts. They never tell you there's an auto renewal, they lead you to believe otherwise until you're past their ridiculously early deadline, then they hold on like grim death to try and force you to pay for a product you don't want. I would never do business with this company given that there are now significantly better products available from Cision and others without the hassle. My guess is that these guys are losing business right and left and adopting these tactics to stem the flood of attrition.

Must-Have Tool for Public Relations Professionals

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Meltwater is a huge time saver for me. Rather than searching the Internet for hours, I can pull up exactly what or who I am looking for using the "influencer" tab or the search dashboards. I have been able to contact important writers and reporters quicker and more efficiently, and now have a database all my own for future reference.

Cons: There is nothing about Meltwater that I "dislike."

Overall: The data base of reporters and influential media contacts is invaluable. With the click of a button you can find the name, title, phone number and email address of hundreds of reporters from hundreds of publications and broadcast outlets.

Recommendations to other buyers: Must-Have this tool.

Graphic Dsigner

Jan 30, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Overall not bad. Easy to search, user-friendly and easy to update. They have a very good support team!

Overall Not Bad

Jan 30, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Stats Breakdown.
Diversity of stats.
Constantly Evolving.

Overall: Overall, Meltwater Monitor is not a bad program for our Social Media Tracking. Fairly easy to use, and pretty accurate. Be sure to read the fine print about automatic renewal. Otherwise, solid program.

Great way to monitor my company's online presence

Nov 08, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: Viewing vital data for reporting purposes

Cons: Not always easy to figure out how to best create a dashboard and manage it

Overall: We use Meltwater to monitor our company's online presence and our compettitor's. It's a great way to assimilate and dissimenate information to the people who need it most at my organization.

Recommendations to other buyers: No