Cisco

Unified Communications Manager


4.5 / 5
46 reviews


Average Ratings

46 Reviews

  • 4.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Cisco
  • www.cisco.com/
  • United States

About Unified Communications Manager

VoIP software that offers session management, messaging, video, voice, mobility, and web conferencing capabilities.


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Unified Communications Manager Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
  • Audio / Video Conferencing
  • Calendar Management
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • Mobile Access
  • Multi-User Collaboration
  • Voice Mail

Unified Communications Manager Reviews Recently Reviewed!


More than just VoIP - A Powerful UC and Collaboration Suite

Nov 24, 2015
4/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Cons: One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense. Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

Recommendations to other buyers: Look for opportunities to leverage the collaboration features to resolve organizational pain points and solve business goals. Once you do this then the choice of an extensible next generation platform like Cisco UCM over a legacy TDM solution becomes apparent. A few examples: - Mobile Remote Access may help you to empower employees to work remotely while still remaining connected with co-workers, helping to satisfy your requirements for a telework initiative. - Utilizing telepresence endpoints and the collaboration edge architecture to enable video communications across organizational boundaries may help you to reduce travel costs and improve communications with partners, vendors, and customers. - Utilize IM&P to allow for real time collaboration between employees. Federation allows for standards based chat communications with external entities.

Capterra loader

Enterprise Banking VoIP Solution

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.

Cons: The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.

Overall: We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.

A very reliable and stable solution which we are have been using for years

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Cons: It takes some training and continuous use to fully master CM as it is not very simple at first. It is helpful to consult with another organization to construct a plan and design prior to implementation. Once you have been using CM for sometime you become more comfortable with the solution and deployment. The licensing model can become costly and upgrade can at times get complicated.

Overall: I like that the solution is fully featured, we currently use this solution and have been for years and must say it is very reliable and stable. CM is fully featured and is a flexible IP telephony solution. We have it across multiple sites, with publisher and subscriber the solution provides full redundancy in the event of a disaster. The phone deployment is quick and simple, and bulk imports make large scale deployment of telephony endpoints quick and seamless. It is helpful to consult with another organization to construct a plan and design prior to implementation.

A Top Notch Product, though very costly

Jan 18, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
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Pros: The product is very stable, especially since CUCM started running on Linux. It doesn't require constant updates. It is very feature rich, more so with every new version. It's web interfaces are well laid out and intuitive. Tech support from the Cisco TAC CallManager team is usually very good. CUCM interfaces with so many other VoIP products out there, including Microsoft.

Cons: Tech support from the Cisco Global Licensing team has not been very good in my experiences. They usually take days to reply, often issue the wrong licenses, and the licensing process seems to be convoluted and constantly changing. Cisco promised that with their new licensing strategy starting with version 9 would be more cost efficient and easier to understand. It has not turned out to be more cost efficient at all. Also, Cisco yearly maintenance is very costly, as well as all their endpoints, much more costly than the average competitor.

Recommendations to other buyers: Take advantage of Cisco Live presentations as they are very informative and helpful. Don't let Cisco reps try to sell you a more expensive phone than you need, as they were aggressively pushing their very costly camera phones for quite a while. You will have little to no problems interfacing CUCM with other VoIP products.

I use Cisco UCM nearly every day. It is a robust software, but has a learning curve.

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
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Pros: You can do just about anything with a phone system that you would want to do through the software. It is low maintenance. Typically there are no problems unless you are performing an upgrade or making a major configuration change.

Cons: The cost is always a bummer. There are other solutions that are a lower cost but don't provide all of the advanced features that you get with Cisco. I also don't like how complicated some parts of the software are seems like the user interface could be much more simplified. The user interface also needs an update... perhaps it's time for it to move to HTML 5 and get rid of all of the popup windows.

Overall: We never have to worry about down time on our phone system. We also find it easy to manage day to day changes.

Fantastic product

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: love this product

Pros: I really liked being able to move office locations and all I had to do was plug in my phone this time...So much more user friendly then the "old" way of telephones. I also like how I could use the number at different locations at the same time. ease of use is so helpful. directories connected to the network is great and easy access at your fingertips and the alerts we receive come in handy

Cons: Bad weather sometime affects the service but I assume that can be easily remedy by the company yu work for having a back up generator or some kind of backup for the you have a power loss

I have over 17 years in VoIP. Cisco Call Manager has been the best product I have ever used.

Aug 08, 2017
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: The software is completely customizable. Cisco has made every effort to supply a fully feature rich platform that can be configured for any situation or use. Call Manager can be setup for multitenancy. Features and support for new technologies are being added on a regular basis. Cisco technical support is knowledgeable and quick to respond.

Cons: Licensing is very expensive. There are multiple licensing options that can be difficult to understand.

Overall: A fully enterprise level VoIP phone system that allows our company to configure to our needs.

Capterra loader

Cisco's Unified Communications Manager made my workplace phone system so much easier to control!

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The aspect I like the most about this software is that I can control every phone in the office. If I want only 3 people's phones to ring when a main line call comes in, I can do that. If I want to group certain phones to roll over certain calls, I can do that as well.

Cons: One con about this software is that without instruction, you would never be able to use it. Written instructions are simply too complicated and there are a lot of shortcuts, tips, and tricks you can learn by having a cisco rep come out! However..it is time consuming!

Overall: This software helped me to control and organize my phone system according to my business and even my employees.

Unified Communications Manager is a great product!

Jun 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
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Pros: Really stable product

Cluster mode

Rich in feature

Flexible to meet your needs

As it is popular it is easy to find support

TAC support is normally really good

Cons: Miss some feature here and there

Not much monitoring included you have to buy 3rd party tools

As it is not complete with Monitoring or even easy of use platform to create phone the Value for the money spend is OK but surely not good.

Overall: It is such a great product that I will definitly recommand the product.

Capterra loader

The most powerfull tool

Sep 17, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Its stability is impressive, practically without maintenance it is able to work a lot of time.

Cons: At present, a state of maturity has been achieved that allows it to be one of the best in the market, although it requires a little more time than other brands.

Overall: I work for more than 10 years with systems associated with the UCM and I present few failures and these were never associated with the software was hardware or bad configuration, really excellent.

Very happy with Cisco

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: We have used a variety of Cisco products and their communication manager fit well with our organization. We make a ton of calls and this simplified the process and allowed our users to have high quality calls.

Cons: We haven't had any major issues. In fact we generally solve all IT issues internally without using customer support so I'm not even sure how they do on the support side. The issues are usually minor.

No Joke - Its a phone system.

May 04, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Number 1 - Cisco. - Inherited this phone system about 4 years ago. Self taught how to use and configure. Have since installed 4 more systems for other customers - feature rich - must have extensive Cisco knowledge.

Cons: Must have extensive Cisco knowledge. Classes, trainings and certifications recommended. This is not an easy system to learn or implement, and there are many many variables

It is good, no issues

Jun 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: being able to sign in and change reps skills very easily. I like the Cisco Reskill tool.

Cons: When someone signs in with the incorrect extension there is not an easy way to do a search by signed in extension. in our org the extensions go 111-111-1111, 111-111-1112, ect. Sometimes reps will transpose 2 numbers and it will not allow the other rep to sign in when their extensions being used.

Cisco Unified Manager good for big deployment of VOIP

May 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to manage alot of individual phones. Able to edit a group at a time or individual phones. Easy to make changes remotely and not having to physically go to each phone

Cons: Alot of menus and options that can overwhelm users. Process to update firmware on phones is very cumbersome and time consuming. Some things needed to be done via CLI and not the web gui.

Enterprise grade VoIP but needs dedicated staff

Dec 18, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The thing I like most about this software is a combination of the full feature set and the high quality of support from manufacturer.

Cons: The thing I like least about this software is the complexity of configuration. Cisco is great about giving many options or nerd knobs to turn, however the UI needs a overhaul to make newer features easier to configure/find.

Ive worked with UCM for years as a Cisco engineer and its still the only phone system I recommend.

Aug 08, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
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Pros: It does what I want it to 99% of the time. When it doesn't support makes it work or makes me update.

Cons: Supports is a bit to costly year over year and the cost of the system itself is far outside most SMB companies means.

Overall: Stability more than anything else. If the business relies on voice to work then this is all I recommend. Along with a CCIE to make it work right.

Cisco Spark

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Highly recommend for small start up to large business. Great way to get connected.

Pros: Accessible, Free, easy to use get connected anytime anywhere. Perfect for team meetings and conference.

Cons: Been using the app for years now and have not encounter issues so far i would highly recommend for small tO large scale businesses

I am a system admin and architect

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The stability of this system is unparalleled. The granularity of management restrictions is incredible. This truly is the gold standard of enterprise voip systems.

Cons: The upgrade process and licensing structure is labor intensive. Real time monitoring tool is clunky and difficult to understand.

Easy Phone Management

Nov 27, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: The call routing and phone configuration windows allow you to change most aspects of how the call is routed or goes out. The GUI is easy to use. The bulk import is great for programming lots of phones at one time.

Cons: Expensive and not for small scale environments.

Cisco Review

Sep 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great software/phone for both inbound and outbound calls. Great for conference calls. Low maintenance.

Cons: The software can be costly. Recommend for larger companies. Typically there are no problems unless you are performing an upgrade or making a major configuration change.

Cisco Communications Manager Review

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a product that is easy to use, and very user friendly. No one on my team has ever had a complaint about it.

Cons: I can't think of anything that I've disliked this product. In my opinion, it is exactly what a mid- or high-volume Call/Contact Center needs.

We used the Unified Communications Manager for our phone system for 10 years.

Mar 05, 2018
5/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: The Unified Communications Manager worked well...with redundant servers we never experienced down time.

Cons: The Unified Communications Manager can be difficult to setup and manage. We found it to be too expensive to upgrade.

Robust product set with strong functionality but a lot to learn

Nov 27, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Comments: Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.

Pros: - Extremely robust feature set with depth in configuration and customization. - Diversified technology with a strong security interface. - Configuration rich interfaces with strong delineation of permission sets and redirects. - Administrative overhead easily reduced by account permissions sets

Cons: - So robust can feel a bit overwhelming (version specific) - Deployment time frames can be long from purchase to full production implementation (good support though) - More hardware specific as far as integration than some other agnostic products.

Cisco Review

Apr 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Great tool for my team to use for both incoming & outbound calls. Easy to use and great functionalities.

Cons: The reporting tools are a bit overwhelming and sometimes difficult to report on the exact items I need.

Cisco Unified Communications solutions has the solution for any type of communication

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that there are certified partners all over the world that are willing to help you choose the right product and to make it work effectively. There are products for every need. Every school small or big can make the proper choice to buy a tool that supports the synchonous or asynchronous comunication or both among students, parents and teachers, and share docs and presentations to collaborate as if it is face to face meeting and not only!

Cons: While comunicating and presenting may appear a delay. The presenter needs some time to make someone else presenter. Some docs need to be converted in order to appear properly to everyone.The prize is a bit high.

Great for product with a ton of features

Nov 28, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: There are a ton of features with CUCM that allow for a lot of customization. I like the fact that it is a very stable system and don't have to worry about it having issues.

Cons: Because Call Manager is very feature rich, training classes are needed to better understand the product. Also, licencing cost and support are expensive which make it hard to justify for SMB and small K-12 schools.

Overall: I have been using Call Manager for about 2 years now and have no trouble navigating the system. If the use-case fits your needs and you have the resources it's a great product.

Capterra loader

Cisco UCM remains the traditional option for voice over IP

Jun 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: The Cisco UCM is built for purpose with hardware optimization for voip services. As with most cisco products, the architecture is resilient and applicable for high availability environments. The application is modular and rich in features. Rich CTI features also.

Cons: The licensing of the features can be complex to understand. You may not know what is required for the functions you want until you talk to an expert. Not suitable for out of the box implementation. Highly trained personnel required to deploy.

Excellent program for phone calls

Mar 26, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Excellent program for telephone calls includes many features with Cisco IP Phones and with good voice modulation

Cons: Although it is a very good program, it is closed some voice protocols like SIP, it is very proprietary of cisco and you need hardware of CISCO System

Overall: Optimize the cost of phone calls

Cisco Review

Nov 17, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Cisco Unified Communications Manager is not a bad product. There's a lot of functionality there. Their tech support is good.

Cons: The user interface can be confusing to use. Sometimes I find that I have to refer to the instructions when I need to use features that I only use once in a while.

Capterra loader

GUI Interface is not that intuitive. Requires a lot of patience and time to read user manuals.

May 29, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: I will have to admit that as long as you have a service contract with Cisco, they have excellent customer service. They've resolved many issues for us that were mission critical. But this is strictly for the CUCM itself. If you need help with specific physical phones, that requires a separate service contract and they will NOT help you.

Cons: I do not like that there is no consistent way in knowing which DID phone numbers have already been used and which ones are available. The biggest issue I have is when I think a phone number is available to assign to staff person, but often times that same number is being used as a voicemail box only for messages. Since the voicemail system is different, I have to constantly check both systems as well as a spreadsheet we have to ensure the phone number I'm assigning is actually available for use. Plus, we have several different call blocks so I never know which prefix goes with which extension. CUCM does not show the full phone number, only the last 4 digits. So unless you have running documentation knowing all the phone numbers in your call blocks, it's not very intuitive.

Hosted Phone System

Sep 26, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We like the ability to monitor different sites when we used this platform. The ability to have separate offices extension dial and setup call centers with ease was much help during our initial call center deployments.

Cons: The platform is not as simple to use as other systems but does generally cover all necessities we had for a system. We ultimately decided on an in house system to improve our system.

Overall: Good product with great support from one of the largest companies. Ultimately stopped using it for an all in house solution.

The absolute best in software of its kind

Jun 09, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the features and functionality of Cisco Unified Communications Manager (UCM) are great for anyone who works remotely from their main office or travels frequently for business

Cons: This is an expensive program, it can be cost prohibitive to most small businesses, if there was a lite or small business version available it could be more accessible to other users

Overall: very easy to communicate with inside team and outside customers and vendors while working remotely

Essential software to management a fleet of Cisco IP devices.

Aug 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: Updating extensions, mobility profiles, and hardware is instant, so changes can be instantly seen. Everything on Cisco IP devices can be customised through this software, using features like the device template. There is plenty of documentation on forums and the Cisco support pages on how to configure these devices as required.

Cons: The UI is a bit dated and isn't scalable to mobile devices.

Great experience!

Jan 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The UCM is feature rich and full of functionality. It's a bit of a beast so, I suggest educating yourself on the product or partnering with a company to manage it. It's been very reliable.

Cons: Big learning curve. It's beneficial to work with an engineer that's familiar with the system since there is so much to it.

Capterra loader

Great and robust product, however is for advanced users

Apr 25, 2018
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's a good product, high quality, and very robust security-wise, it has all the tools and functionalities for your communication needs, I used it personally for a Call Center and I had little to no downtime.

Cons: I really disliked its reporting system, is not user friendly also cisco does not allow you to tamper its software and it makes it really difficult to extract valuable information for analysis.

Overall: If you are looking for a robust and secure communication solution, it's great, I would only advise against its reporting.

Capterra loader

Reliable, appealing UI, and functionally comprehensive

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It delivers the things that I expect it to be able to do -- make calls, conference with colleagues -- and I have rarely heard of a colleague disliking the software. It is easy to use without any introduction, and this speaks to the

Cons: It's hard to find something to dislike, given that I use it for fairly simple functions. There haven't been any personal instances of being unable to connect to colleagues, and I have never had a call drop.

Overall: Able to fully function in my role's capacity regardless of working from home or at the office.

Not a fan...

Sep 19, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very reliable and has lots of features. Well know company with good reputation.

Cons: We used this for years before moving to a cloud based phone system. The dashboard is super cumbersome and unless you are well versed in CISCO applications you will be completely lost. On top of that it is very expensive for yearly support and the such. We saved tons by moving away from this setup.

Excellent tool that allows to perform several communication tasks in a single platform

May 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
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Pros: - The quality of its service is impressive.

- Constant support for security vulnerabilities.

- When talking about many users there are few who can compete with this tool.

- The implementation is not complicated.

Cons: - Too expensive for a small or medium business.

- Sometimes it's hard to get some kind of online support.

workforce admin

Jun 07, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: Desktop softphone somewhat easy to use and admin for end users. Mirrors existing hard phone system.

Cons: Difficult to manage call flows. skill change tools limited. Easy to add skills to agents, but difficult to remove skills from groups of agents.

Easy to use phone and conference call system

Oct 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Cisco offers a call system that is easy to use. As a global company we find it helpful for internal and external conference calls

Cons: The cost of the system is higher than other competitors, this may not be worthwhile if you are using it on a smaller scale.

Capterra loader

costly but reliable and wide range of features

Sep 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's easily scalable and has lots of great configuration and administration tools. My use case is limited but I understand that it has a very wide range of unified communications capabilities. The product support (Technical Assistance Center) is great too. Super easy to perform spot additions and changes once your deployment is already set up. Also, you can get as granular into individual device configs as you want.

Cons: -Price (hardware and licensing)

-Time to become familiar with GUI. Learning curve is steep.

Overall: This is Enterprise-grade VoIP here, only significant improvement would be lower cost.

Difficult to use . . . don't like it

Mar 31, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Value for Money

Pros: The obvious advantage is the security provided for our communications, but it's difficult to use. Unfortunately, I've chosen to stop using the product because opening files is so difficult.

Cons: Instructions are not clear and not easily accessible When clicking on links to de-encrypt files, options are not clear. Simply put, it's not intuitive.

Cisco Unified Communications Manger is a wste

Jun 15, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Cisco Unified Communications Manager is an okay product but is incredibly not user friendly. It's scalable, but not worth it.

Cons: The user interface is not very intuitive for many users. It is overly complex and hard to use for most users. It also require many many clicks to complete simple tasks.

No other software can manage your servers better than this

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1) the interface is good and holds up all the necessary information as it should on every single page 2) The back end looks sturdy too and looks like a robust system.

Cons: 1) Pretty much tied up here. Cannot find a bug or a negative aspect about this. 2) Although some features can be added which will make the navigation a lot faster than right now.

Unified Communications Manager Review

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy Deployment (Solutions for small and large offices).

Cons: Licensing Model for ordering the solution

Overall: Excellent.

Capterra loader

Interesting take on hardware management

Apr 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: this was a nice new utility we started using for our Cisco UCS platform. All in one mgmt app for our cisco hardware

Cons: very difficult to learn the terminology and how templates were used and managed. Seems a bit clunky