# Cisco Unified Communications Manager Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Cisco Unified Communications Manager Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more.

Source: https://www.capterra.com/p/157096/Unified-Communications-Manager/pricing

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# 

 Cisco Unified Communications Manager Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Cisco Unified Communications Manager

## What is Cisco Unified Communications Manager?

VoIP software that offers session management, messaging, video, voice, mobility, and web conferencing capabilities.

## What is Cisco Unified Communications Manager used for?

[Unified Communications](https://www.capterra.com/unified-communications-software/)[VoIP](https://www.capterra.com/voip-software/)[Softphone](https://www.capterra.com/softphone-software/)

Top alternative

Featured

Overall rating

Based on 78 user reviews

Reviews sentiment

Positive

85%

Neutral

10%

Negative

5%

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Cisco Unified Communications Manager

4.3 (78)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

Contact vendor

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.7 (78)

Ease Of Use

4.6 (22,590)

Value For Money

3.7 (61)

Value For Money

4.5 (15,176)

Customer Service

4.1 (59)

Customer Service

4.4 (13,441)

## Cisco Unified Communications Manager alternatives

[4.6 (14,520)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting price

$14.99

Per User, Per Month

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/157096/Unified-Communications-Manager/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

5.0 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Video Conferencing

4.2 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Connect with meeting participants remotely over video

Caller ID

4.6 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Call Recording

4.2 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Two-Way Audio & Video

4.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Presenter can see and hear participants and vice versa

Access Controls/Permissions

4.5 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Cisco Unified Communications Manager 18 features

Define levels of authorization for access to specific files or systems

Application programming interface that allows for integration with other systems/databases

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Manage and track all internal and external communication conducted via calls, email, text, or chat

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Set up connections to third-party platforms to improve business processes

Presenter can see and hear participants and vice versa

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Record and playback video calls

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

4.3 (78)

4.3

Based on 78 reviews

## Pricing

Value for money

3.7 (61)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

3.7 (61)

3.7

Based on 61 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.1 (59)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (59)

4.1

Based on 59 reviews

## User reviews

Overall rating

4.3

Based on 78 reviews

Filter by rating

5(39)

4(27)

3(8)

2(2)

1(2)

Mentioned topic

Sorted by most recent

Kenidra S.

Sales Representative

Computer & Network Security

### "I love Cisco! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 23, 2026

I first got introduced to Cisco in 2021 while working from home for Working Solutions. Cisco is well known.

Pros

Cisco required hired wired internet and the specs of a laptop to be very high which is no problem for me.

Cons

it would only operate well on certain Internet providers like cox communications. Sometimes it wouldn't connect to the server properly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JA

Julian A.

IT Technician

Education Management

### "CISCO - Correct All the Time"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

April 9, 2025

Pros

I like the new updated version of the CUCM, it is way better and more user friendly. It has everything I need and want in one spot.

Cons

I do not like how everything is licensed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SF

Sandy F.

Proj eng

Computer & Network Security

### "Great call manager complicated setup"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

March 29, 2025

Lengthy setup process with supplier to resolve unique co figurations requirements

Pros

Scalable solution allowing future expansions

Cons

Expensive and complicated setup and commissioning process

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KK

Kaung Khant Z.

Senior SDN Cloud Engineer

Telecommunications

### "Cisco CUCM: Balancing Power with Complexity in Enterprise Communications"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 23, 2024

For my overall experience with CUCM, it's literally positive with its robust of advanced telephony features, strong security features, reliability, stability, integration capabilities, scalability and flexibility. I also strongly appreciate its cisco support and documentation too.

Pros

I like most about CUCM are its robust of advanced telephony features including call control, voice and video conferencing, mobility and more can meet the diverse communication needs of large enterprises. And I also love its high reliability and stability ensuring minimal downtime and consistent service quality.

Cons

A little bit complexity in configuration and management than other vendors.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Amey M. M.

Technology Analyst

Information Technology and Services

### "Cisco UCS easy to integrate"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 2, 2024

I used it since last 8 years for multiple clients. It's user interface is very smooth and easy to use.

Pros

The easiest way to manage users from single console. It is very compatible and easy to integrate with all types of other voice softwares.

Cons

Its console is user friendly but the relations between user creation and the phone ID assignment is difficult to understand.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

IT Manager

Food Production

### "Awesome platform for communication"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 30, 2024

Wonderful IPT plaform for corporate/ business requirements that must ensure a reliable and secure communication platform. It matches the standard/ typical use cases for phone communications, and it can be scaled up to meet more complex requirements such as intelligent call routing/ multi-channel interaction (advanced contact center us cases). The implementation of the on-prem Cisco gateway and physical phones is easy. You may also just select the cloud-based service (Cisco Webex app on your PC) in case you are not interested in increasing the 'physical footprint/ hardware'.

Pros

Very professional/ corporate-oriented portfolio. Very nice quality (audio) and products evolution on the last years. Great integrations with Cisco UCCX/ Finesse for contact center/ intelligent call routing and multi-channel support. Easy to deploy. Robust solution for business environments.

Cons

Licensing tiering is sometimes complex to comprehend. Support contracts a bit too expensive in some ocassions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Megan M.

IT Exec

Defense & Space

### "Solid product"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

January 20, 2023

Pros

For only $20 per month you get a solid web conferencing platform with easy-to-use administrative tools.

Cons

Each license is a bit expensive given that you only get the basic features with each one.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Technology specialist

Automotive

### "Cisco call manage is best one and voice quality is really good"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

May 6, 2022

Pros

Voice quality is really impressive through the VPN connectivity. We can also use ip-phone application on desktop/laptop and use as a soft phone.

Cons

While using soft phone, application got stuck if we switch headphones.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Project Leader

Automotive

### "Cisco Unified Communication Manager (CUCM) 12.5 "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 22, 2022

Pros

Multi party conference, no distortion in voice, highly reliability, safe

Cons

Good software, sometime TEC support is not up to the mark

Alternatives considered

[Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director of Technology

Education Management

### "Disappointed"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

February 5, 2022

Overall the product just did not meet our expectations. We ended up changing to another product that is far superior.

Pros

This product was backed by Cisco, so it did have a major and well respected name behind it.

Cons

At the end of the day, this was just overly complicated to operate. It was not intuitive and was behind the times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/157096/Unified-Communications-Manager/reviews/)

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