# Page 2 | Cisco Unified Communications Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Cisco Unified Communications Manager the right Unified Communications solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157096/Unified-Communications-Manager/reviews --- Cisco Unified Communications Manager 4.3 (78) [View alternatives](https://www.capterra.com/p/157096/Unified-Communications-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Cisco Unified Communications Manager ## Showing most helpful reviews Showing 26-50 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SF Sandy F. Proj eng Computer & Network Security Used the software for: Less than 6 months ### "Great call manager complicated setup" March 29, 2025 4.0 Lengthy setup process with supplier to resolve unique co figurations requirements Pros Scalable solution allowing future expansions Cons Expensive and complicated setup and commissioning process Review Source VR Verified Reviewer IT Manager Food Production Used the software for: 2+ years ### "Awesome platform for communication" April 30, 2024 5.0 Wonderful IPT plaform for corporate/ business requirements that must ensure a reliable and secure communication platform. It matches the standard/ typical use cases for phone communications, and it can be scaled up to meet more complex requirements such as intelligent call routing/ multi-channel interaction (advanced contact center us cases). The implementation of the on-prem Cisco gateway and physical phones is easy. You may also just select the cloud-based service (Cisco Webex app on your PC) in case you are not interested in increasing the 'physical footprint/ hardware'. Pros Very professional/ corporate-oriented portfolio. Very nice quality (audio) and products evolution on the last years. Great integrations with Cisco UCCX/ Finesse for contact center/ intelligent call routing and multi-channel support. Easy to deploy. Robust solution for business environments. Cons Licensing tiering is sometimes complex to comprehend. Support contracts a bit too expensive in some ocassions. Review Source OG Omar G. IT Server Administrator Plastics Used the software for: 2+ years ### "Excellent sound quality and very reliable" July 25, 2019 5.0 We needed to renew our old communication manager and decided to evaluate IP telephony, we reviewed several options and Cisco was the one we liked the most. Cisco allows us to have IP phones, analog phones, PC clients and other collaboration tools. We migrated from another brand to Cisco and the voice quality improved a lot. We have remote offices to which we send telephone extensions through a VPN, and it is totally imperceptible to our clients due to the high quality of the voice. It allows us to be in contact between offices with calls, video calls or through the internal messenger (Cisco Jabber) We can receive directly voice mail in our email. Pros This Call Manager is the best we have ever had, the voice quality is unbeatable even in remote offices connected by VPN, 100% recommended. It is a very good investment. Allows you to consolidate the telecommunications infrastructure. With video calls it allows us to place a camera phone in a boardroom and directors make calls to this room for meetings and it's as if they were there saving us travel expenses. This tool is very complete, we have Cisco Unity Connection (Voice Mail) and Cisco IM and Presence. It allows us to have the phones installed in a PC with a client on windows without losing quality in the calls, and even make video calls from the PC. Cons The cost of licenses or phones are a little high and sometimes limits you a little to take better advantage of their capabilities. Reason for choosing Cisco Unified Communications Manager Cisco is a premium brand and its products are worth what they cost for that, you have to be careful with the sizing of the project so that it does not go over budget. Review Source VR Verified Reviewer HEAD TECHNOLOGIES Information Technology and Services Used the software for: 2+ years ### "Communication Manager Best Choice of Tomorrows Telecom Needs" January 28, 2019 3.0 its easy to use Its easy to Configure Its pride using CM 10 and CM 11 for MP and Presence feature Pros 1) Its HW Specific , it can be customized either to work on Appliance or in Virtual Environment 2)Main Advantage is that its Converged i.e. Voice and Data One One Single CISCO Network 3) Its Product Portfolio makes you to take immediate Decision either CM on Router or On Server or on VM. 4) SIP integration is Some What Tricky but stable 5)REAL Unified Communication Comes on Track When Presence , MP need to integrates and System Proves its Capability as VALUE FOR MONEY. Cons 1) System Should prompt to next Section and Next Section if to implement Features and Programming. 2) By making this it will be More Easy to implement fast and Compete other Brands Review Source VR Verified Reviewer Project Leader Automotive Used the software for: 2+ years ### "Cisco Unified Communication Manager (CUCM) 12.5 " April 22, 2022 5.0 Pros Multi party conference, no distortion in voice, highly reliability, safe Cons Good software, sometime TEC support is not up to the mark Alternatives considered [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Review Source Brian M. Network Services Manager Construction Used the software for: 2+ years ### "I have over 17 years in VoIP. Cisco Call Manager has been the best product I have ever used. " August 8, 2017 5.0 A fully enterprise level VoIP phone system that allows our company to configure to our needs. Pros The software is completely customizable. Cisco has made every effort to supply a fully feature rich platform that can be configured for any situation or use. Call Manager can be setup for multitenancy. Features and support for new technologies are being added on a regular basis. Cisco technical support is knowledgeable and quick to respond. Cons Licensing is very expensive. There are multiple licensing options that can be difficult to understand. Review Source RD Robert D. Consultant Management Consulting Used the software for: 2+ years ### "More than just VoIP - A Powerful UC and Collaboration Suite" November 24, 2015 4.0 Pros Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals. Cons One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense. Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough. Review Source MY Matthew Y. Information Technology Manager Financial Services Used the software for: 2+ years ### "Robust product set with strong functionality but a lot to learn" November 27, 2018 3.0 Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management. Pros \- Extremely robust feature set with depth in configuration and customization. - Diversified technology with a strong security interface. - Configuration rich interfaces with strong delineation of permission sets and redirects. - Administrative overhead easily reduced by account permissions sets Cons \- So robust can feel a bit overwhelming (version specific) - Deployment time frames can be long from purchase to full production implementation (good support though) - More hardware specific as far as integration than some other agnostic products. Review Source VR Verified Reviewer Technology specialist Automotive Used the software for: 2+ years ### "Cisco call manage is best one and voice quality is really good" May 6, 2022 5.0 Pros Voice quality is really impressive through the VPN connectivity. We can also use ip-phone application on desktop/laptop and use as a soft phone. Cons While using soft phone, application got stuck if we switch headphones. Review Source VR Verified Reviewer Director of Technology Education Management Used the software for: 2+ years ### "Disappointed" February 5, 2022 1.0 Overall the product just did not meet our expectations. We ended up changing to another product that is far superior. Pros This product was backed by Cisco, so it did have a major and well respected name behind it. Cons At the end of the day, this was just overly complicated to operate. It was not intuitive and was behind the times. Review Source VR Verified Reviewer Technical Support Genius Used the software for: 2+ years ### "No Joke - Its a phone system." May 4, 2018 5.0 Pros Number 1 - Cisco. - Inherited this phone system about 4 years ago. Self taught how to use and configure. Have since installed 4 more systems for other customers - feature rich - must have extensive Cisco knowledge. Cons Must have extensive Cisco knowledge. Classes, trainings and certifications recommended. This is not an easy system to learn or implement, and there are many many variables Review Source VR Verified Reviewer Senior Network Engineer Computer Software Used the software for: 2+ years ### "Enterprise grade VoIP but needs dedicated staff" December 18, 2017 5.0 Pros The thing I like most about this software is a combination of the full feature set and the high quality of support from manufacturer. Cons The thing I like least about this software is the complexity of configuration. Cisco is great about giving many options or nerd knobs to turn, however the UI needs a overhaul to make newer features easier to configure/find. Review Source MJ Marsha J. Support Staff Government Administration Used the software for: 2+ years ### "A very reliable and stable solution which we are have been using for years " March 7, 2018 4.0 I like that the solution is fully featured, we currently use this solution and have been for years and must say it is very reliable and stable. CM is fully featured and is a flexible IP telephony solution. We have it across multiple sites, with publisher and subscriber the solution provides full redundancy in the event of a disaster. The phone deployment is quick and simple, and bulk imports make large scale deployment of telephony endpoints quick and seamless. It is helpful to consult with another organization to construct a plan and design prior to implementation. Cons It takes some training and continuous use to fully master CM as it is not very simple at first. It is helpful to consult with another organization to construct a plan and design prior to implementation. Once you have been using CM for sometime you become more comfortable with the solution and deployment. The licensing model can become costly and upgrade can at times get complicated. Review Source VR Verified Reviewer Associate Director of Information Technology Used the software for: 2+ years ### "We used the Unified Communications Manager for our phone system for 10 years." March 5, 2018 5.0 Pros The Unified Communications Manager worked well...with redundant servers we never experienced down time. Cons The Unified Communications Manager can be difficult to setup and manage. We found it to be too expensive to upgrade. Review Source David A. Director of IT Infrastructure Banking Used the software for: 2+ years ### "Best phone system ever, hands down." April 5, 2019 5.0 Pros There's absolutely nothing you can't do with a Cisco phone system. It truly is the best. Cons If you aren't familiar with the layout of CUCM / unity / UCCX then the initial timeline of learning can be skewed. Review Source VR Verified Reviewer Network Engineer Information Technology and Services Used the software for: 2+ years ### "Great for product with a ton of features" November 28, 2018 4.0 I have been using Call Manager for about 2 years now and have no trouble navigating the system. If the use-case fits your needs and you have the resources it's a great product. Pros There are a ton of features with CUCM that allow for a lot of customization. I like the fact that it is a very stable system and don't have to worry about it having issues. Cons Because Call Manager is very feature rich, training classes are needed to better understand the product. Also, licencing cost and support are expensive which make it hard to justify for SMB and small K-12 schools. Review Source VR Verified Reviewer CTO Computer Software Used the software for: 2+ years ### "Network made easy" November 12, 2019 3.0 We realize that easy management of all network devices save us a lot of time Pros We used all types of unify access points, routers and Switches in business or private It is a pleasure to config ad access , vlans or limited bandwidth Cons Unify controller should have wizards for beginners like smart home Szenario with separate iot network Review Source Olakunle F. IT Operations and Management Used the software for: 2+ years ### "Cisco UCM remains the traditional option for voice over IP" June 17, 2018 4.0 Pros The Cisco UCM is built for purpose with hardware optimization for voip services. As with most cisco products, the architecture is resilient and applicable for high availability environments. The application is modular and rich in features. Rich CTI features also. Cons The licensing of the features can be complex to understand. You may not know what is required for the functions you want until you talk to an expert. Not suitable for out of the box implementation. Highly trained personnel required to deploy. Review Source VR Verified Reviewer Expert Network Engineer Banking Used the software for: 2+ years ### "Cisco Unified Call Manager Review" May 29, 2019 4.0 Pros CUCM has very strong redundancy mechanism which enable up to 9 Nodes in one cluster. You can integrate IM and Presence, Unity, Contact Center and Expressway Servers to this cluster without any problem. They work very coordinated together. The CUCM Nodes share and replicate their database continuously so that every change on any Node, replicate to the others. So you are able to manage all in one server's GUI. Cons It is quite expensive by means of license and support. Also the IP Telephones are also expensive in comparison to market. Review Source AOB Ali Osman B. Senior Network Architect Banking Used the software for: 2+ years ### "Most powerfull IP Exchange" May 14, 2019 5.0 we have up to 400 braches and we were using exhances on all branches. if we need to make a change we used to make on all brances. now we are managing all phones and system with just a one screen which is located centralized. Pros CUCM is very stable and powerfull system. it provides onsite and also multiside redundancy. you can manage whole phone via one screen. backup/restore process is easy to make. management and documentations are very good and you can find anything you need on cisco.com Cons price is too high. making upgrade takes too much time. Administrative priviliges are limited. Review Source VR Verified Reviewer Project Manager Telecommunications Used the software for: 2+ years ### "Hosted Phone System" September 26, 2018 5.0 Good product with great support from one of the largest companies. Ultimately stopped using it for an all in house solution. Pros We like the ability to monitor different sites when we used this platform. The ability to have separate offices extension dial and setup call centers with ease was much help during our initial call center deployments. Cons The platform is not as simple to use as other systems but does generally cover all necessities we had for a system. We ultimately decided on an in house system to improve our system. Review Source VR Verified Reviewer ICT Service Desk Analyst Government Relations Used the software for: 6-12 months ### "Essential software to management a fleet of Cisco IP devices. " August 5, 2018 5.0 Pros Updating extensions, mobility profiles, and hardware is instant, so changes can be instantly seen. Everything on Cisco IP devices can be customised through this software, using features like the device template. There is plenty of documentation on forums and the Cisco support pages on how to configure these devices as required. Cons The UI is a bit dated and isn't scalable to mobile devices. Review Source DB Dominic B. IT Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Unified Communications Manager is a great product!" June 27, 2018 4.0 It is such a great product that I will definitly recommand the product. Pros Really stable product Cluster mode Rich in feature Flexible to meet your needs As it is popular it is easy to find support TAC support is normally really good Cons Miss some feature here and there Not much monitoring included you have to buy 3rd party tools As it is not complete with Monitoring or even easy of use platform to create phone the Value for the money spend is OK but surely not good. Review Source VR Verified Reviewer IT Systems Admin Education Management Used the software for: 2+ years ### "Fancy going to HI? Why fly when you can pilot your very own nuclear submarine..." December 6, 2019 4.0 This software is probably great for global businesses. It's been sold to far too many SMBs and it's a nightmare at everyone one I've seen that tried to implement it. Pros This thing's got it all. If you need to do it, you can do it with Cisco UCM. And it's ridiculously reliable. Cons The complexity. The interface. I wish they'd make a UCM Lite, with 90% of the flexibilty of UCM turned off or hidden or something. Review Source MB Matthew B. Equipping and Discipleship Director Philanthropy Used the software for: 2+ years ### "Very happy with Cisco" March 29, 2018 5.0 Pros We have used a variety of Cisco products and their communication manager fit well with our organization. We make a ton of calls and this simplified the process and allowed our users to have high quality calls. Cons We haven't had any major issues. In fact we generally solve all IT issues internally without using customer support so I'm not even sure how they do on the support side. The issues are usually minor. Review Source Similar Products Featured