# Page 3 | Cisco Unified Communications Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Cisco Unified Communications Manager the right Unified Communications solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157096/Unified-Communications-Manager/reviews --- Cisco Unified Communications Manager 4.3 (78) [View alternatives](https://www.capterra.com/p/157096/Unified-Communications-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Cisco Unified Communications Manager ## Showing most helpful reviews Showing 51-75 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Moses P. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Not a fan..." September 19, 2018 3.0 Pros Very reliable and has lots of features. Well know company with good reputation. Cons We used this for years before moving to a cloud based phone system. The dashboard is super cumbersome and unless you are well versed in CISCO applications you will be completely lost. On top of that it is very expensive for yearly support and the such. We saved tons by moving away from this setup. Review Source OC Omar C. Systems Administrator Primary/Secondary Education Used the software for: 2+ years ### "A Top Notch Product, though very costly" January 18, 2016 4.5 Pros The product is very stable, especially since CUCM started running on Linux. It doesn't require constant updates. It is very feature rich, more so with every new version. It's web interfaces are well laid out and intuitive. Tech support from the Cisco TAC CallManager team is usually very good. CUCM interfaces with so many other VoIP products out there, including Microsoft. Cons Tech support from the Cisco Global Licensing team has not been very good in my experiences. They usually take days to reply, often issue the wrong licenses, and the licensing process seems to be convoluted and constantly changing. Cisco promised that with their new licensing strategy starting with version 9 would be more cost efficient and easier to understand. It has not turned out to be more cost efficient at all. Also, Cisco yearly maintenance is very costly, as well as all their endpoints, much more costly than the average competitor. Review Source VR Verified Reviewer Business Analyst Banking Used the software for: 6-12 months ### "It is practical to communicate with company employees, however there are line problems." May 25, 2019 4.0 I use Cisco communication everyday to ask some questions about the tasks to another employee. Pros I like most to communicate with team members. I can solve my problems quickly over Cisco. Cons Sometimes, when another employee call another one, that call comes to me. Review Source CC Caryn C. teacher Education Management Used the software for: 2+ years ### "Good product" August 19, 2021 5.0 Pros Very simple and easy to use. I like the voicemails come to email. Cons I don't have any negatives here. I am a fan of the phones and system. Review Source JB Jeff B. Workforce Coordinator Used the software for: 2+ years ### "workforce admin" June 7, 2017 3.0 Pros Desktop softphone somewhat easy to use and admin for end users. Mirrors existing hard phone system. Cons Difficult to manage call flows. skill change tools limited. Easy to add skills to agents, but difficult to remove skills from groups of agents. Review Source Kristoph K. Medical Information Coordinator Pharmaceuticals Used the software for: 6-12 months ### "Reliable, appealing UI, and functionally comprehensive" April 23, 2018 5.0 Able to fully function in my role's capacity regardless of working from home or at the office. Pros It delivers the things that I expect it to be able to do -- make calls, conference with colleagues -- and I have rarely heard of a colleague disliking the software. It is easy to use without any introduction, and this speaks to the Cons It's hard to find something to dislike, given that I use it for fairly simple functions. There haven't been any personal instances of being unable to connect to colleagues, and I have never had a call drop. Review Source RH ROBERT H. User Services\\ Network Specialist Primary/Secondary Education Used the software for: 2+ years ### "Very hard to configure and use unless a Cisco Engineer" February 5, 2019 3.0 If you are a phone person or know how it all works then its a good product. But you must know Cisco. Pros Very powerful phone system. Can handle a lot of traffic and lots of functionality. Can do hunt groups and call centers Cons Very hard to configure unless your a cisco engineer. Confusing on the different areas to configure thins and why. Also Make sure to purchase support. We are charged each time I submit a ticket with Cisco. Review Source EA Evaggelia A. Teacher, MsC Educational Technology Primary/Secondary Education Used the software for: 1-2 years ### "Cisco Unified Communications solutions has the solution for any type of communication" September 20, 2018 4.0 Pros I like the fact that there are certified partners all over the world that are willing to help you choose the right product and to make it work effectively. There are products for every need. Every school small or big can make the proper choice to buy a tool that supports the synchonous or asynchronous comunication or both among students, parents and teachers, and share docs and presentations to collaborate as if it is face to face meeting and not only! Cons While comunicating and presenting may appear a delay. The presenter needs some time to make someone else presenter. Some docs need to be converted in order to appear properly to everyone.The prize is a bit high. Review Source FG Fata G. Quote Specialist Used the software for: 2+ years ### "Cisco Spark" May 15, 2018 5.0 Highly recommend for small start up to large business. Great way to get connected. Pros Accessible, Free, easy to use get connected anytime anywhere. Perfect for team meetings and conference. Cons Been using the app for years now and have not encounter issues so far i would highly recommend for small tO large scale businesses Review Source pK praveen K. Systems Architect Government Administration Used the software for: 1-2 years ### "Cisco unifed communication manager " December 18, 2020 4.0 Pros IT saves a lot of time when you have large number of hosts .use host profiles and apply on the other host using cisco UCS Cons if there is a bug in the host profile it will be applied to all the hosts . need to be very careful when creating host profile Review Source JL Josh L. Communication Engineer Hospital & Health Care Used the software for: 2+ years ### "Easy Phone Management" November 27, 2018 5.0 Pros The call routing and phone configuration windows allow you to change most aspects of how the call is routed or goes out. The GUI is easy to use. The bulk import is great for programming lots of phones at one time. Cons Expensive and not for small scale environments. Review Source EG Eric G. Supply Chain Contact Center Manager Hospital & Health Care Used the software for: 2+ years ### "Cisco Communications Manager Review" June 5, 2018 5.0 Pros This is a product that is easy to use, and very user friendly. No one on my team has ever had a complaint about it. Cons I can't think of anything that I've disliked this product. In my opinion, it is exactly what a mid- or high-volume Call/Contact Center needs. Review Source sebastian O. Student at Universidad Regional Autonoma de los Andes Hospital & Health Care Used the software for: Less than 6 months ### "It could be another alternative to Zoom!" July 19, 2021 4.0 I star to use this app when the pandemic starts. I use it for my French class and it's okay but for the moment I would ratter other apps Pros What I love the most of this app is the feature Webex it's an app similar to zoom but somehow Cisco make it better Cons I think they could improve The record feature to every participant instead of the host or something that help you to save your conference, because when you close it you lose it!! Switched from [Google Classroom](https://www.capterra.com/p/186631/Google-Classroom/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Different features, also the ease of use. Review Source KB Kelly B. Director, Opportunity & Development Primary/Secondary Education Used the software for: 2+ years ### "Cisco Review" April 28, 2017 4.0 Pros Great tool for my team to use for both incoming & outbound calls. Easy to use and great functionalities. Cons The reporting tools are a bit overwhelming and sometimes difficult to report on the exact items I need. Review Source TM Tina M. Sales Used the software for: 2+ years ### "Great experience!" January 29, 2018 5.0 Pros The UCM is feature rich and full of functionality. It's a bit of a beast so, I suggest educating yourself on the product or partnering with a company to manage it. It's been very reliable. Cons Big learning curve. It's beneficial to work with an engineer that's familiar with the system since there is so much to it. Review Source CM Christopher M. Marketing Project Manager Used the software for: 6-12 months ### "Cisco Unified Comms for regular Employee use" February 23, 2019 4.0 N/a Pros I used this when I used to work for an inside sales organization and it worked for the need I had them for calling clients and using VOIP. Cons I didn't' notice anything wrong with Cisco Unified Communications Manager. It worked and was very seamless. Review Source AU Antonio U. Network Tecnic Education Management Used the software for: 1-2 years ### "Excellent program for phone calls" March 26, 2018 4.0 Optimize the cost of phone calls Pros Excellent program for telephone calls includes many features with Cisco IP Phones and with good voice modulation Cons Although it is a very good program, it is closed some voice protocols like SIP, it is very proprietary of cisco and you need hardware of CISCO System Review Source MM Megan M. IT Exec Defense & Space Used the software for: 2+ years ### "Solid product" January 20, 2023 4.0 Pros For only $20 per month you get a solid web conferencing platform with easy-to-use administrative tools. Cons Each license is a bit expensive given that you only get the basic features with each one. Review Source Alexander R. 17D Cyberspace Operations Officer/2d Lt Defense & Space Used the software for: Less than 6 months ### "costly but reliable and wide range of features" September 12, 2018 5.0 This is Enterprise-grade VoIP here, only significant improvement would be lower cost. Pros It's easily scalable and has lots of great configuration and administration tools. My use case is limited but I understand that it has a very wide range of unified communications capabilities. The product support (Technical Assistance Center) is great too. Super easy to perform spot additions and changes once your deployment is already set up. Also, you can get as granular into individual device configs as you want. Cons \-Price (hardware and licensing) -Time to become familiar with GUI. Learning curve is steep. Review Source AC Alba C. Customer Service Agent Marketing and Advertising Used the software for: 1-2 years ### "Good in emergencies..." January 17, 2019 4.0 Pros Well, in my case I used it to work from home. The IT people from the company installed it for emergency as I am on the back up contingency plan and let me tell you it worked just fine. i had to work from home as i couldn't get to my workplace so they decided to active the plan, I could open all the programs from home and work smoothly with no inconveniences. Cons I don't use all the time, but the time that i had to use did not find anything that i don't like. Review Source BJ Beth J. administrative assistant Insurance Used the software for: 6-12 months ### "Excellent VoiP product!" November 21, 2019 5.0 Pros With this product it is extremely simple to control multiple telephones within our company. It offers many benefits as far as incoming and outgoing conversations. Cons Getting it set up initially within an office took seemingly forever and without step by step instructions, we would have never been able to figure it out. Review Source MZ Matt Z. Manager, Sales Used the software for: 1-2 years ### "Difficult to use . . . don't like it" April 1, 2018 2.0 Pros The obvious advantage is the security provided for our communications, but it's difficult to use. Unfortunately, I've chosen to stop using the product because opening files is so difficult. Cons Instructions are not clear and not easily accessible When clicking on links to de-encrypt files, options are not clear. Simply put, it's not intuitive. Review Source GR Guillermo R. University Professor in Telecommunications Enginee Used the software for: 1-2 years ### "Excellent tool that allows to perform several communication tasks in a single platform" May 17, 2018 5.0 Pros \- The quality of its service is impressive. - Constant support for security vulnerabilities. - When talking about many users there are few who can compete with this tool. - The implementation is not complicated. Cons \- Too expensive for a small or medium business. - Sometimes it's hard to get some kind of online support. Review Source GR Georgina R. HR Administrator Entertainment Used the software for: 1-2 years ### "Easy to use phone and conference call system" October 11, 2017 4.0 Pros Cisco offers a call system that is easy to use. As a global company we find it helpful for internal and external conference calls Cons The cost of the system is higher than other competitors, this may not be worthwhile if you are using it on a smaller scale. Review Source VR Verified Reviewer Ingeniero de Diseño Telecommunications Used the software for: 6-12 months ### "Unified Communications Manager Review" November 28, 2018 5.0 Excellent. Pros Easy Deployment (Solutions for small and large offices). Cons Licensing Model for ordering the solution Review Source Similar Products Featured