Who Uses This Software?

Zenefits is the perfect fit for any SMB up to 200 employees looking for a modern, easy-to-use HR solution. See why over 20,000 companies use Zenefits to manage their HR, benefits, payroll and more!


Average Ratings

384 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month/user
    See pricing details
  • Pricing Details
    Pricing includes subscription to Premium HR software.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zenefits
  • www.zenefits.com/
  • Founded 2012
  • United States

About Zenefits

Zenefits Payroll lets you manage everything in one place and automate the hard stuff. Fully integrated with our all-in-one system which includes HR, benefits, time-tracking, time-off, compliance, and more every change you or your employees make on Zenefits gets pushed to payroll automatically. Built for businesses with up to 100 employees, Zenefits Payroll costs just $35+$5/employee per month, including federal/state tax filings, W2s, and unlimited pay runs.


Zenefits Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Zenefits Reviews Recently Reviewed!


Streamline your HR with Zenefits

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Positive user experience online and mobile. Streamlines all the functions of HR into one place. Accessible to all employees. Consistency and compliance.

Cons: Customer service is lacking. They are unavailable, slow, don't solve problems efficiently, and often say "the tool can't do that."

Zenefits an App for all reasons (for HR this is)

Jun 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, employee engagement, time and attendance tracking are quite useful, Document management is all a good resource.

Cons: Performance management seems counter intuitive, employers can't add goals for their employees, the process flow does not always make sense.

Great payroll software for the price - needs a few more features to be perfect.

Jun 18, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Once it's set up, it's remarkably simple to use. If you have a tax issue, their people handle it (if you're full service.) Payroll never screws up, and the price point is unbeatable.

Cons: The setup was somewhat aggravating. I know what I'm doing, but the rep that set me up didn't. It was a multi-hour process that I could have gladly skipped (and tried to, unsuccessfully.)

On the payroll side, I have to manually approve pay runs every cycle -- even if nothing changes. Why?

Hr made easy

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that all my resources are on my dashboard. It's also nice to have a directory of employes to place photos to names. Having an app is also perfect for working on the road

Cons: I have no complaints with using it! Im looking forward to using Zenefits for clocking in and out, then everything will truly be in once place.

Gets the job done and then some!

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very intuitive, and has everything you need all in one place. Time tracking, PTO, documents, etc. All in one place. Love it.

Cons: Not sure there is anything I don't like about this. So far I've yet to encounter anything that held me back. :)

Brought us out of the Dark Age!

Jun 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Before the system that we were using was not meant for a company with multiple work locations, different states, or even different levels of access. Zenefits has allowed us to set up levels with in the company so everyone has access to the information they need to get the job done with out putting us at a risk. It has also allowed us to spend less time on trivial items and more time creating a better work environment for our office!

Cons: We are still very new to the system, and a lot of items that we do not fully understand. As time goes we will have a better handle on what the site can and cannot provide for us. At this time any cons that we have is user error!

Everything goes smoothly and easy for all HR admins.

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The most cost-effective with high-value system we implement so far. It gives new employee a different view of the company and even a warm welcome.

Pros: more simplify version of the payroll easy on-boarding for new employee and admin. Integration of apps Very user-friendly Value add to company culture Customer Service is excellent and knowledgeble

Cons: Do not have payroll calendar available for all employees A little bit complicated in setting up PTO policy.

Payroll option is not worth it.

Jun 06, 2018
2/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: I do not recommend the payroll option. Even if Zenefits made the error, they will not refund any portion of your money, should you be unsatisfied with the results. Intuit payroll is definitely more user-friendly and does the proper calculations. I should have stayed with Intuit. Lesson learned.

Pros: Overall, Zenefits is a good program that helps streamline the HR process for companies. The onboarding is helpful.

Cons: The payroll option is inadequate, confusing, and not user-friendly. I was required to submit several reports to Zenefits to verify our payroll. They, however, failed to mention that deductions must be inputted manually. So, our first payroll with Zenefits did not kick off to a great start. And, then, I found out it will take them about 3 weeks to recalculate it all.

Expensive and limited

Jun 06, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It seems to be strong for benefits which is what it appears to be made for. If you are buying it for benefits, you should be pleased.

Cons: It is high priced and lacks in most of the functionality to recruit employees and moving them through the process.

User friendly and innovative

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a very innovative and inclusive product. It consolidates many HR databases into one. Everything in one place, one login, one whole HRIS system.

Cons: Some features of the product still require some admin work. It makes a great user interface but not the backend filing, compliance testing, etc that would eliminate some admin work.

Overall: A one stop shop and a big time saver. Eliminates a lot of double entry into multiple HRIS or Payroll systems.

Zenefits-It's a one-stop shop

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use: The platform and the overall software is easy to navigate through. I also love the alert features. I get notified when changes are made to employee's benefits, and so, I never them.

Cons: The pricing was a bit high. I was expecting a bundling discount by adding additional features they offered, but this wasn't the case.

Was our HR source for our small company

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Nice user interface and was easy to user as a non admin. HR was able to upload all the documents and we needed and we can see our pay roll information though here. Can sign NDAs through this software

Cons: I never ran into many issues as a regular user. Could use for document keeping for companies trying to go paperless as possible.

Capterra-loader

Awesome company to handle your payroll needs

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to give every employee immediate access to their pay history, W-2's, etc. Handling payroll, especially for a small firm, is a complex undertaking and risks many penalties if not handled properly. This service is flexible, easy to operate, and handles all our HR needs.

Cons: If an employee's personal phone # changes, which is used for login access security codes, an administrator has to handle the change in order for that employee to gain access.

Overall: Prompt, accurate handling of all payroll and HR needs.

Easy to use human resource software.

May 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I couldn't have done my job without this software... literally. I clocked in and clocked out each day on through this bad boy.

Cons: Using it from my phone was a bit harder because the text was smaller and not as mobile friendly. Maybe the app would have been better

Overall: I could get paid by tracking my hours.

Feature-Packed HR Platform

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: At our small company, we use Zenefits for basic HR administration like onboarding and enrolling employees in health benefits. It has saved us a lot of time over the past couple of years, particularly with the elimination of paper forms and the fact that it communicates with our healthcare provider. There are a lot of features on the platform and more seem to pop up every few weeks. The recent redesign has also made things a little easier for both administrators and employees. Our staff members also like the Time Off functionality in the system, whereby they can submit vacation or work-from-home requests and managers can then easily approve them directly from an email notification. Recently, the activation of the ClubZen area has given us a chance to interact with other Zenefits customers and provide direct feedback to the Zenefits team, which is an interesting idea and one that gives us a sense of belonging to the community at large. Monetarily speaking, we also think that the system is a great value for the price, even if we don't necessarily use every single feature available to us with our subscription.

Cons: The platform itself works well for the most part, though occasionally I'll run into areas where setting up a policy or enabling a feature seems a little esoteric and not too straightforward. Zenefits has also been working hard to improve their customer service, which has been a sore point for quite a few customers in the past. For this year's open enrollment, for example, I had to specifically reach out to the customer service team to get the process started, and was bounced around a little bit before landing with a benefits advisor. However, things were smooth after that. I think if these factors can be improved, the system will be really great.

Useless. Incompetent. Not much else to say.

May 19, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Initially, like only 2 mos however, we had a personal rep and issues, nice guy - albeit many :( - were able to be discussed and taken care of almost immediately.

Cons: THEN, they farmed out their benefits to a broker. Totally useless, unresponsive, ineffective. I wanted to change to another broker to get results as Zenefits communicates MANY erroneous benefits information to our plan. And, they actually told me we HAD to use ONEDIGITAL as the broker they had decided to handle benefits stuff. NOT acceptable. Their onboarding platform CONTINUOUSLY posts the wrong information to our staff as far as pricing and expected employee contribution to their benefits plan. They have never gotten it correct. SOOOO disappointed as this poses a tremendous legal issue. Now, we can't even get a response from them. DO NOT USE ZENEFITS!!!!!! There are MUCH better companies out there.

Makes my life so much easier!

May 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Onboarding is a breeze with the help of Zenefits! The templates were extremely helpful as I started in the HR role just a few months ago.

Cons: Payroll with Wells Fargo does not have an integration (yet??) crossing my fingers. The tracking off terminated employees hours also has been a pain point for me.

I really love Zenefits!

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My other job used Zenefits for the payroll, time tracker and other stuff. I love love love their service. They even have like a debit card that we can use to maintain our transportation deduction. I totally recommend any office to use Zenefits

Cons: Nothing in particular. I am actually super satisfied with Zenefits. No complaint from me. Again, this is one great product!

We've been using Zenefits increasingly for managing all things HR (onboarding, payroll, and more!)

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Constantly updating and improving and developing. They have an iPhone App which is nice for checking in on things on the go. And they have lots of great integrations with other systems we rely on!

Cons: It would be nice if Zenefits offered some sort of group healthcare discounts for smaller businesses.

Overall: Ease of use. Rely on daily/weekly for managing HR items.

Great product

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, we are on a grandfathered in pricing plan so that is great. I love the new customer service line.

Cons: That my price will be super high when our grandfathered plan expires. 401k doesn't work w/ Zenefits.

Capterra-loader

Zenefits makes HR a lot more fun and accessible for any staff to empowered to use the tool

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pros: Onboarding process is streamlined and allows for consistency for each employee Cons: Unclarity for appropriate process for folks who do not fit the traditional full time employee mold, specifically interns.

Cons: Cons: there are areas that I am not sure I have been able to make customize able to the organizations size. At least I have not learned how to yet.

Great platform, not great at handling changes.

May 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Zenefits does a great job of providing a platform that works to fill the holes in a small business. Their compliance tools are some of my favorite.

Cons: When Zenefits transitioned to a third party benefits administrator, there was no communication to our company. The only way we knew there was a change was because the benefits admin reached out to us! The same thing happened when they switched us to a third party for COBRA administration. We found out because we were trying to solve a COBRA problem with Zenefits & halfway to the resolution the Zenefits team member let me know that they were no longer our admin. It was very frustrating.

Amazing Experience for Users

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Love it!

Pros: I love how intuitive the system is--it does not take long to get up to speed to use it. Also, the reporting capabilities are awesome.

Cons: I wish we could customize reports a little more to fit our business, and that some of the onboarding prompts within the system were more customizable.

Capterra-loader

Zenefits for getting health insurance works really well

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits as a Healthcare solution works really well. setting it up for people in the work place cuts down time and the pain of getting information from an employee. This service is offered to the consumer free.

Cons: The other portals zenfits offer are not really price effective. I use Zoho for people tracking which is much better priced. Even ADP would have been more cost effective than zenefits for payroll

Overall: makes getting health insurance easy to get for a group

Great Employee / Employer Communicator

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product helps both parties see what is required and what is due. It communicates to the specifics of each parties interests.

Cons: Like any great product, it took a few tries to get the hang of it. But really nothing much to complain about!

I am a huge fan of Zenefits. Their software is easy to use and makes HR management easy.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before I joined MAX, I did not know software like Zenefits existed. This software is intuitive, easy to use and makes employee onboarding, separation and benefits management easy to do. It completely eliminates the mounds of paper that I used to accumulate for new hires and employees. In fact, I liked it so much that I recommended it to my former employer and they are now using it as well. I also had an incredible Benefits Advisor who always seems to have an ability to answer my crazy questions with efficiency and extreme patience.

Cons: While many things about Zenefits are absolutely amazing, the benefits we currently have (we are a small company) are probably not the best option for our employee base, size and age. I believe that the change Zenefits has made to focus on software and outsource benefits to OneDigital may resolve this challenge. And we have also grown, so that should help with pricing as well.

Overall: Increased efficiency and makes HR management easy--no paperwork and everything is managed electronically. I'm a huge fan.

Easy to use but experienced a few issues

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: The interface is very easy to use and its really nice that a lot of processes are automated. It does save a lot time with onboarding.

Cons: Customer service hasn't been the best but Zenefits is working to improve their customer service department

Capterra-loader

I started at three companies that used this software

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I liked how easy it was to sign my offer letter and setup my benefits in zenefits. I have never had an easier process in my professional career.

Cons: I didn't like how the software was glitchy on mobile devices and how hard the user interface made it very hard for us to find documents beyond just my offer letter.

Zenefits Rocks!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits allows me to access my pay stubs, submit time off requests, change my tax settings, view my commuter benefits as well as sign company documents. I can also see company hierarchy and some basic information about members on my team. Zenefits makes dealing with HR related inquires much easier.

Cons: Zenefits does not show pay stub information before the actual payday. I am used to paycheck software that notifies you a few days in advance of payday of your pay stub being ready to view.

Lack of customer service and support but overall very cost efficient HRIS and brokerage.

May 03, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to create custom fields, as well as US employee onboarding plus benefits enrollment all in one

Cons: there are so many glitches that await the response of "our engineering team" . Examples include commuter contributions, certain reports in business intelligence and payroll integrations.

Love it for a small company

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and expand as the company grows. It can actually be fun to use sometimes. It helps keep me on track for deadlines for compliances and get information submitted for things like payroll and renewing employee health insurance.

Cons: I would like more options for employees like commission only employees or being able to send an offer letter when an employee is promoted. Also, more options for permissions like more members being notified when an employee requests off, not just who they report to.

My direct sales company uses this for employees

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As a user I found the customer service to be great. I was always informed of new things or changes timely and the payment methods were super easy.

Cons: I felt a little disconnected since it was all virtual and not actually sort of the company. But that is very a very small con. For the most part, it's great.

Zenefits has some good features as in being able to use on multiple functioning levels.

Apr 27, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The most I liked about Zenefits is that the HR function did allow for you to maintain personnel records as well as benefit information.

Cons: The least I liked about the software is the workflow did not seem to work very well together. The system would for example generate all job descriptions for all employees forcing them to sign everyone even if it did not apply. Not sure if this was a previous glitch or how it was implemented.

Overall: Being that I used it a short period of time. The benefit you can see is that you can use it as a platform for your personnel and benefit records if needed.

Zenefits is an unethical company with no interest in anything but their profit margin.

Apr 26, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The BBB has advised me to contact my state attorney general about Zenefits. If you've had similar issues with them, I suggest you do the same.

Pros: The interface was very easy to use, when it worked. The problem is less with the tech interface, and more a problem that's becoming more common in both healthcare and the tech industry.

Cons: Zenefits is a BBB-unaccredited company with a history of corporate scandal, whose CEO has been fined by the SEC and accused of creating a toxic culture. My experience with Zenefits was inexcusable. I paid for medical insurance directly to them for 4 months before seeing a doctor. When I did seek a doctor, I discovered Zenefits had never contacted the insurance company. My medical card was useless - they had simply pocketed my payments. I complained to the Better Business Bureau, and Zenefits ignored them. A month later, I was notified that I now had health insurance, backdated for 5 months. Imagine how useful it is when a doctor refuses to see you because they can't verify your insurance. It took several days to determine that no, I have no insurance, but 1 month from now I'll have had insurance for the past 4 months, and I've already paid for all of it! These companies aren't simply supposed to provide a tech interface. They are also supposed to conduct business in an ethical manner, providing the services that are paid for. Zenefits has never shown any interest in doing so.

Terrific!

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits is very easy to use. Its user interface is simple. We get lots of compliments from our users.

Cons: It is going to sound silly but the only issue i have ever had with it is removing 2 step authentication to log in.

Zenefits has a streamlined approach to HCM, making it easy to use and effective.

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zenefits allows you to manage time, payroll benefits, compliance, HR and apps all in one easy to use software. Customer service is helpful and available when needed, which is a huge bonus!

Cons: Pricing can be a bit expensive depending on the number of employees you have. The standard package is very basic, and then there are add-on apps which cost more. Could be a better value.

Overall: It is easy to use, streamlined and very forward-focused. They are changing the game in the HCM space.

Easy to learn the basics

Apr 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it takes the administrative work out of HR's hands. Employees have to be responsible for themselves. It also cuts down on the issue of having incorrect information put in on behalf of the employee, due to things like sloppy handwriting or the employee being confused about what they're signing up for.

Cons: The reporting function is not good. It's extremely basic and you can't use filters prior to running the report, meaning you have to take the entire Excel spreadsheet and sort/filter to get the fields you want. Other concerns are the difficulty of navigating around the site and the strange fact that you can't print the org chart.

Overall: It's a great way to keep track of all the information we need in order to service our employees.

Good Experience Overall

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's a good all-in-one solution and there have been a lot of improvements and developments in a short period of time.

Cons: There have been some growing pains and issues we have run into as a company but most have been resolved by customer support.

Very user friendly

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly. My employees find it also to maneuver on their end, uploading their information and photo's etc.

Cons: If an employee is terminated, I find it confusing what my responsibility is as far as insurance. Do I go thru zenefits or thru the insurance company?

Overall: Help with signing on new employees and managing paperwork for current employees!

The portal is super helpful for several reasons. The knowledge of the support team is lacking.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support

Pros: The ease of use and functionality. I love that you can customize the fields and build reports as needed in the BI tool.

Cons: Issues are impossible to resolve with the support team available. Also, reports can't be downloaded to excel and the data cannot be manipulated.

Time saving for all HR needs

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: On-boarding is streamlined.
Time off function is amazing and I love that when you offboard it tells you the amount you need to pay off to your employee.
Like how easy it is to do things in bulk, for example, send updated Employee Handbooks or Request Background Checks.
Benefit renewal is super easy and streamlined.

Cons: No integration with ADP Payroll.
No way to bulk upload existing employees as hires.
No way to share HR tools with other team members.

Zenefits is so simple and clean

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Zenefits is easy for employees to use and easy for admins to navigate as well. It's fun and vibrant making it less intimidating for everyone.

Cons: I wish I could customize reports even more than what's offered. I hate the policy/offer letter templates

Overall: easy to use, easy to integrate with our payroll program

It's easy to learn

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Something that would be super helpful is to add the ability to filter reports before you run them. Right now it spits out an Excel spreadsheet and then you have to manually delete the rows you don't need.

Pros: I like that it's a one-stop-shop for HR professionals. Employees onboard themselves and make sure that all the information is correct. As an employee I like the site a lot. As an admin there are some fixes that need to be made but otherwise I enjoy using it.

Cons: It's difficult to navigate to figure out which pages you need. For example, I've tried to find where our paperwork and docs like the handbook are uploaded and I can't find it. I'd like to be able to use it as a repository but I can't find out where I can upload new things.

Capterra-loader

So far I've had an excellent experience with this application.

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy layout to navigate. Information presented is easy to read and not a strain on the eyes. Not a lot of clutter like other HRIS packages I have used.

Cons: The reporting functions seem a little too stringent. Having a more of an ad hoc query format would be beneficial.

Gets the job done but lacks usability

Apr 18, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: - Good and comprehensive features for HR Management.
- Syncs with google calendar
- Reporting is powerfull.

Cons: - The absence of a calendar view for employees time of is quite annoying.
- Some of the navigation through the pages is confusing and not as fluid as it should.

The transition to use Zenefits was seemless. It has been easy to use. I recommend Zenefits.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and understand. There are constant improvements and upgrades, but it is always easy to use and understand. The program answers your questions as if you are working with someone on the other side of the program to assure you things are going well and that you completed the task.

Cons: Sometimes I feel that the improvements are too slow. I want the phone app to be able to do alot more as an admin person.

I had a god experience so far with Zenefits.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The platform it's easy to use. It was also easy to implement. It communincates smoothly with the payroll provider(ADP) through API. As long as the product is free to use - I would use it.

Cons: Modifying templates could be a little bit trciky. The health insurance part is done through another company One Digital. They do their thing to get you enrolled but the input from them after that is minimal.

Overall: It's a free( most of the time ) platform.

A great All-in-One HR solution for small and medium sized businesses

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits offers many great features that make HR management much easier. In addition, it has a number of useful a la carte add-ons.

Cons: Getting payroll data from Zenefits into your accounting system is difficult. Payroll setup is also a major undertaking.

Overall: All of my HR management needs are met in one convenient SaS solution.

Zenefits has made their mark!

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zenefits has really helped speed up our onboarding processes and help with compliance with their HR compliance tool. Employees also find Zenefits easy to use, which is great!

Cons: The App is not that helpful--missing alot of the key features (looking up past employees, pulling insurance information, etc).

A Must-have for small businesses with employees. Gone are the days of Spreadsheets and file cabinets

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So first off, we use zenefits on a daily basis for just about all of our HR functions. The support is great for when we've run into the very rare bug, and sales is always quick to get back to me.

They regularly release new features and improve existing ones.
They are also VERY receptive to user feedback and idea suggestions.

Cons: Ya know, I'm not one to nitpick, but i have run into a few small issues lately.
Primarily, the issue we have now is that we've been on Zenefits for a few years now and have older "Legacy Pricing". We however do all HR tasks on Zenefits EXCEPT payroll.

Well fast forward a few years, their payroll product actually looks fairly promising.... until i learned that in order to start using their Payroll service, i have to first be updated to their newer more expensive billing plan.

Bah.

Overall: As a small business with only a few employees, it REALLY helps with getting our HR stuff together.

Easy to Use, easy to understand

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As an employee of using zenefits, I really enjoy the difference between this product and the last software product we used. With this one, the communication between the employer and employee is exceptionsal! I like how organized the links are when I log in.

Cons: Although the product is great, it was a little hard to get around through things at first. But with some assistance and a little technical support I figured it out!! Also, the name was kind of hard to pronounce first, but then it grew on me and i really enjoy saying that name. It's like benefits, but with a Z!

Overall: Seeing my financial relationship with my employer has never been easier!

Just what we needed for a complete HR solution

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the fully integrated HR solution Zenefits provides from onboarding to time off, time and attendance, and payroll. As our company has grown, so have our needs, and Zenefit's offerings have been just what we needed each step of the way. Payroll is so simple and quick.

Cons: It closes me out after too short an amount of time. I don't have a way to put associates on leave of absence, so I have to manually adjust time off accruals. I wish the time off information was only presented in hours, never in days. Our team works 10 or 13.3 hour days, so an 8 hour day is irrelevant in our world and causes confusion. We offer a SIMPLE IRA. I wish there was an easier way to capture an associate's contribution information than having to create custom fields.

Good software for human resources members

Apr 16, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a good software to manage everyone from the company. It is really easy to share a document and ask for some member(s) acknowledge it.

Cons: Some user experience could be improved on the software. Especially regarding the time offs sometimes it is hard to understand how many hours do I have available.

Overall: Good software for human resources members that allows having a central point to manage their workers.

Capterra-loader

Love Senefits

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - easy and intuitive
- awesome support
- they keep building great new features
- love the mobile product

Cons: - there were a lot of early issues but these have been resolved
- i wish the platform was more flexible and i could build my own benefits

Zenefits us primarily in benefits administration, onboarding e-paperwork, and ACA reporting.

Apr 16, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The apps are are very organized and "user friendly". Customer support has improved significantly in the past year. It is a pro that there are multiple HR functions electronically administered. It has made many HR functions in my company more efficient which allows us to focus on strategic goals and other areas. Zenefits assist us mostly in ACA reporting, e-paperwork for onboarding, limited compliance assistance, basic data reporting, and PTO administration. It has transition our new hire paperwork to e-files. Speaking from a small company of 65, it is a helpful product to keep data stored, electronic onboarding, PTO, and ACA Reporting.

Cons: Zenefits charges by certain App usage. For example, administering FSA or HSA via Zenefits will charge a fee per enrollees in addition to the number of employee per month. We are hoping for their Benchmark app from HR Compliance to provide more data that we can use to create customized reports. I believe that the benchmark data can definitely be improved. I would like to learn more about how this product can be used as a company's "Employer Intranet Portal" website or assist the company in "employee performance or management" function.

Overall: ACA Reporting, benefits administration, and electronic onboarding.

Zenefits has greatly streamlined our onboarding process for new hires.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that all documents for employees can be found in one place. New hire documents, performance reviews and disciplinary actions can be accessed quickly. We also are able to keep copies of our policy manuals and employee handbooks on Zenefits for easy access by our employees.

Cons: The Zenefits platform was free to use as long as we named them as our agent of record for our healthcare benefits. Then, Zenefits changed their pricing structure about a year after we started using them. They started charging for some features that were previously free, such as ACA reporting, which was a big part of our decision to go with them to begin with. They also limited the reports we could create.

Overall: I have used Capterra in my research to find different software products and have found it to be very helpful.

Zenefits was a huge improvement from our former recordkeeping systems (spreadsheets and paper).

Apr 16, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The system is easy to navigate and I'm able to do a lot of my HR work through Zenefits (ACA, onboarding,

Cons: The software has a lot of limitations which often make my job harder. Example: You can't rehire a former employee (when you do rehire someone you have to create a new record for them and the software doesn't recognize that it is the same person, so sometimes we have three records for the same person.

Zenefits has been a great help to us at an affordable option. Continuous improvement since joining.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to maneuver between modules. Fully integrated hiring, onboarding and payroll. Good online help allows me to get most answers I need. Quick response to questions or issues. Seamless transition of our benefit plans into Zenefits and better offerings than we had before. Payroll and PTO are the biggest bargains.

Cons: No real weakness noted. We have a small number of hourly employees that I would like to use the time reporting, but not cost justified at this time so we have to input hours worked for each employee first into a spreadsheet and then into Zenefits payroll.

Overall: Time savings in hiring, onboarding, payroll and recordkeeping. Also, payroll cost considerably better than we were paying to another third-party.

Very happy with Zenefits overall

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great integration . Very user friendly. Easy to run reports and pull data. Ideal for software companies since automation is great!

Cons: I think they still have a way to go in order to develop OD & Talent tools and HR Analytics within their systems. They also struggled with Health Insurance/Benefits integration and look forward to integration with outside Health Insurance providers/brokers.

Bookkeeping, collections

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, features and functionality and the value for the money. I appreciate the follow up by customer service also

Cons: I'd like the insurance to be integrated more such as payments for WC. Also 401(k) to be integrated. I'd like all payroll related services to be integrated.

HRIS system that allows the online storage of compliance documentation and provides best practices.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The longer we use the product, the more valuable it becomes (which I'm sure is their strategy). It becomes an invaluable tool to look at an employee's salary history, vacation usage and a valuable tool to the employees as well.

Cons: When Zenefits decided to exit the insurance broker market and become more focused on HRIS products and add-ons, the customer care dipped for us with their broker partner, leading to a rough few weeks after open-enrollment.

Overall: Organization, Information, Compliance. Provides a seamless onboarding experience for new hires.

Zenefits is very user friendly and has a lot of options to choose from.

Apr 16, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the ease in which I can hire and even terminate employees. After initial set-up I can easily sending onboarding information to new employees who in turn seem to easily set up their account and complete all of the necessary paperwork to get started.

Cons: We don't yet utilize the Payroll platform in Zenefits, and sometimes there are issues getting employees rolled over to the platform we use. When I have these issues I try to use the chat feature but am not very successful in getting adequate assistance. It is almost like the help reps are busy and don't have time for lil old me.

Overall: Timekeeper, Hiring, Employee maintenance.

Zenefits delivers. Benefits made easier so we can focus on delivering for employees & customers!

Apr 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use! The labels or where items are located are logical and 99% of the information I need is readily available.

Cons: I feel like I always have a one off type question. Customer Support is responsive but at the risk of being greedy, is there any way to add more information regarding those unusual one off type situations. It may not be feasible because every situation could be dependent on too many variables but just a thought. In other words, I do not have too many cons.

I recommend Zenefits at every opportunity.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how it's clean and simple but also helps put the employees in the passenger seat which helps navigate the process whereas before Zenefits there were constant requests that bogged down the workday.

Cons: As with all cloud based services it lacks that personal touch of having someone to call when you have a quick question that is unique to our company.

I love Zenefits. They have made everything extremely simple for us!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is extremely easy to navigate the site. Our employees always comment on how easy it is to use this site. It takes the work load off of me to keep track of everything like I used to have to do. I love Zenefits! They also have really great customer service.

Cons: There isn't anything that I don't like about Zenefits. It helps me do my job with ease. I like that our employees can manage their own insurance benefits as well.

Overall: I get so many benefits from Zenefits. It does all the work for me. I just have to keep it updated with new employees and it does the rest!

Capterra-loader

Professional, efficient HR tools and resources!

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love the ease of use, the tracking of key team and HR data and the fact that we've been able to defer a professional HR hire for our small and growing company.

Cons: We haven't encountered many pain points and know that we are under-utilizing the resources and features. More time to explore or more tips and hints could help.

Capterra-loader

Zenefits has made a huge positive impact on the efficiency and quality of our HR processes.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use for both administrators and staff as well as having all HR information in one place. The Help and online FAQs are extensive and extremely helpful as is the help desk and response time. Payroll is a breeze, open enrollment for benefits is smooth and the Time Off module is wonderful.

Cons: The only issues we've had are when people add/remove dependents or update their Life Qualifying Events and it's only happened once a year on average. Sometimes there's a miscue in the communication between Zenefits and the healthcare provider where coverage is dropped or partly dropped. But Zenefits is very quick to resolve issues.

Overall: The ability to easily and accurately manage onboarding, offboarding, payroll, benefits.

Overall I think the HRIS is a wonderful product. I do wish that benefit forms were easier to find

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Enrollment is simple, I like having one place for Associates to have most all their information, like their personal profile with contact information. We are remote company and have associates all over the nation. I think having paid time off in Zenefits is such a pro.
It's very easy for me to see who has time off coming up for scheduling.
It's nice housing our life insurance information as part of our offerings as well.

Cons: More options to upload documents like spreadsheet for tracking expenses for employees. We also have a company sponsored dental program and I wish I could enter that information in Zenefits as well.
Would love to have all my information for my company avail in ZF for employees.

Software change caused major errors in PTO accrual and caused headaches for Zenefits customers.

Apr 13, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The only major pro I can think of for using Zenefits software is that it is fairly easy to navigate through the website.

Cons: Customer support is inconsistent with responses. PTO accrual now posts the following month of accrual, so monthly and yearly reports are skewed.

Overall: Onboarding and PTO benefits tracking.

Soups to Nuts solution for our HR and payroll needs

Apr 13, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the self service aspect of the software that enables staff to request PTO, review pay stubs, and check-in/out of work.

Cons: There have been a few glitches with payroll but we work with customer service to correct in a timely manner.

Customer support is lacking, experience with benefits providers has been poor, system is great.

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: UI/Ux, functionality, ease of use for employees. Reporting is great and very user friendly and onboarding is a breeze.

Cons: Customer Support, constant change in account managers, lack of follow through from account managers and/or customer support.

The software was really good. We found the service and renewal to be problematic.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, layout was clean and easy to understand. I liked that we could set up access levels with permissions for different classes of employees.

Cons: We liked Zenefits but we ended up letting it go because the plans they offered were no longer competitive for us, which worked out because Zenefits made no attempt to renew our business, and it made it difficult for us with the plans Zenefits had us in. We stopped being a Zenefits customer on 12/31/17.

Great for PTO tracking

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, PTO tracking system, syncs with google calendar, you can pull various HR/analytics reports such as employee turnover.

Cons: I wish they had a better feature to hold certain documents. Instead of replacing old docs, it would be nice if we were able to save mulitple docs under one category ie we would like to see a history of performance reviews saved to individual profiles, not just the latest.

Small Business HR Platform of Choice

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The basic package is free as long as Zenefits administers your benefits. It offers a lot of features, like a company org chart and all sorts of benefit management

Cons: It can't administer a Simple IRA plan, which seems ridiculous to me, since it can manage a 401k. Also, I don't like how they are moving it more and more to a paid service. Performance evaluations seems like an obvious and easy step for Zenefits to step into, but they don't offer the service.

Overall: Huge efficiencies in the onboarding process.

Zenefits is my go-to for all things related to HR. User friendly for both adm and end-user.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits was a lifesaver for our growing firm. Our firm was initially looking for a way to better manager PTO requests, but as we learned more about the product offerings, we took full advantage of making Zenefits the cornerstone of our HR infrastructure. Besides PTO tracking, the most useful/time saving features are onboarding new employees and open enrollment. With the functionality Zenefits provides, these previously time consuming and scattered tasks have become easy, accurate, and seamless. Having Zenefits available as a tool has enabled our Firm to offer employees a fully transparent HR tool that can assist them in managing their HR needs.

Cons: The inability to integrate information with our payroll provider - ADP Run. When Zenefits was launched at our firm, the integration was available and very useful. While not a deal-breaker, not having that integration is a bit of a pain.

Overall: As mentioned in the review...

Zenefits has greatly simplified the on-boarding process and saved time using integration partners

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The hub-spoke concept, with Zenefits as the hub and passing data to payroll, benefits, savings partners to eliminate duplicate data. Time savings and ease of use are best features.

Cons: Changing partners or not offering enough partners. I am a contract CFO and have 3 of my clients on Zenefits. Having been with Zenefits for awhile, we have had payroll integration partners change, but now 2 out of 3 use Zenefits payroll, and 401k partners change. Every time you break the hub/spoke link it creates manual entry or changing partners to stay in sync.

Overall: Time savings and offering a single source of employee HR data to employees.

Zenfits is easy to use and looking forward to hopefully integrating payroll and performance models

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user friendly - like the self service component, also like the interface and icons , customer service is very helpful

Cons: Would like to see more flexibility on starting benefits (ex: our healthcare benefits start day one of hire. Some people who start have their benefits until the end of the month. We don't have the ability to manually put a different start date of when the benefits begin) other than that so far has been smooth sailing

Overall: my work and by co-workers, work load has been easier

HR in one place

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: HR in one place, we upload all personnel documents to Zenefits, they are our warehouse for safety certificates, time off requests, performance reviews, company documents, etc.

Cons: When we 1st joined all the applications were free, what we came to count on now have a fee associated. We're still using the free version and capabilities.

The system is very easy to use, our managers and employees all love it.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use
Fair pricing
FSA
Lots of features
Timekeeping system is great, we also use the ipads for clocking in
Reports are helpful and have saved me hours of my time

Cons: Support can be slow or respond vaguely, but they're working on that
They don't currently have a time keeping system the supports multiple pay rates

Zenefits is a great idea & has helped my business with on-boarding but the insurance needs work

Apr 11, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Great on-boarding process and it is free. Has really helped my business stream line the process and save a lot of time.

Cons: The on-boarding documents at first were more customizable and now they are not. My customers require certain documents and now I have to do it separately which does not help. Also, the insurance process is not very organized and the employees do not seem to know their product. I spent many hours trying to get it fixed. I was about to leave Zenefits until they told me it will change next year. Also, the payroll product needs work for me to be able to use it.

An easy way to keep track of sick time and vacation hours

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Zenefits gives me an overview of my work hours in addition to my health benefits. The user interface is also clean and easy to use.

Cons: I think more can be done to let users know that their information is private and not accessible by other employees.

Zenefits has been invaluable to me as an HR tool.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's the main HR hub for me. I was able to scrap 90% of my spreadsheets AND paper files once we made the switch. It's easy to use for both admin and employees, and their features are ever-expanding.

Cons: I'd be hard-pressed to find much that I do not like, but if I had to choose, I would say I'd like to add medical info and time and attendance to employee profiles much like PTO and documents are available from the profiles, rather than having to go to the medical section/time and attendance and select the employee in question.

I am the office manager of a very small company and Zenefits has allowed me to organize my HR duties

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am a bit tech challenged, but most of what I do is very easy on Zenefits and what I don't understand is easily remedied with their help function. I can either send an email, Chat or have someone call me depending on the situation.

Cons: Actually nothing. I have been approached by other companies and it always comes down to Zenefits offering the best product for the least amount of money.

I love the ease of use and being a small startup company it has helped us a lot.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and the functionality. I really like how all of the information is stored in easily accessible cards. Finding information for employment verifications is a breeze!

Cons: The batch file reports. They are password protected and they don't give you the password. So when you want to edit, you have to; copy, open a new spreadsheet, paste, and edit from there.

The Zenefits platform is very user friendly. Our employees love it!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is user friendly. It does everything for you and you don't really have to think about it. The best thing is that it Works! I've never had a problem with the software. Zenefits is always making improvements.

Cons: I like everything about this software. They keep making improvement and adding apps. I don't have anything to say negative about the Zenefits software. Wish i knew about them years ago.

Zenefits provides major benefits!

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zenefits has provided a seamless onboarding regime! From integration with our Applicant tracking system, to signatures on employee documents, all the way through to benefit selection and benefit administration. Since Zenefits has partnered with Onedigital, Benefit admin has been wonderful with a personal benefit advocate for the company who constantly stays in touch and is extremely responsive.

Cons: The major con for us, was Payroll. We ended up having to find another payroll provider as Zenefits was not operating in Alabama for payroll, now we have a third party that is supposed to sync with Zenefits and it syncs about 75% of the time.

User friendly, reliable, streamlines processes

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Great value for the price! It is easy for our employees to navigate. I like the process for open enrollment.

Cons: It would be great to have an application feature to screen potential new hires. I would like a few more customizable options in the area of time off/PTO.

Solid for small business

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Zenefits puts a lot of core HR functions into one place.

The site is intuitive from an admin and employee perspective.

The on boarding process is straight forward and automated.

Cons: A live chat option for customer questions would be very helpful.

The platform should integrate easy with Quicken online.

Fully Integrated

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the concept of an all in one platform. I really like that time keeping is so easily tied into payroll.

Cons: The customer service team is great some days. Other days they are just an operator service. I want someone who can actually solve the issue and not have to go to an engineer. I also wish they had an all in one applicant tracking system.

Overall: I now have time keeping, payroll, hiring, onboarding, performance Management, goal management and more all in one along with our benefits!

Overall software is great, but we tend to have quite a few bugs during signup each year.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: HR management is made very easy with this software, and allows for easy onboarding, easy payroll information, and easy benefits signup with very little paperwork.

Cons: Bugs that we encounter as well as limited capabilities unless you pay more. We began under one pricing arrangement and were since moved to a more expensive arrangement.

Overall: HR management, benefits management.

User friendly and takes the headache out of payroll!!

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to integrate apps with Zenefits. Can access Zenefits outside of the country, while on vacation. Sends reminders.

Cons: No geo-fencing for users on mobile time-clock. Can't contact someone via phone only email. Doesn't has an internal calendar showing who is out of the office sick or on vacation.

Zenefits has simplified my life and made onboarding efficient

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love having a centralized system that employees can update themselves. Zenefits has been great for payroll and getting offer letters out to employees

Cons: I feel like there is a bit of functionality missing. We have several different entities and would love a way to link the accounts. That said, the customer support team is awesome and it seems like there are improvements coming out to the product each week.

Overall: Love this product for onboarding employees!

I have used many HRIS products in my career - I love the simplicity and sophistication of Zenefits!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits.

I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator.

As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made.

Cons: I haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.

great

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use no need to think. Its literally so easy a caveman could use it, it handles any Hr task with ease

Cons: its too easy to use, it makes me feel not as valuable... but luckily its that easy to use or else we would be spending way more on HR

Overall: everything

Very happy, but seems to not meet growing needs.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very easy to use and many systems are automated. It saves an incredible amount of time in on-boarding and insurance benefits administration.

Cons: I wish it was a little more customizeable. I would like to be able to add categories to the documents section, other than the "other" section.

Overall: Time savings. Simple data extractions.

Simplified HR

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Zenefits has helped our business tremendously by consolidating 4-5 systems into 1. Now we have a centralize dashboard that my team can log into to check the status of the new hire from offer letter all the way to signing up for benefits..etc. The ability to streamline your internal processes and paperwork are there, but you do have to set it up yourself. Once you do I guarantee it's worth every penny.

Cons: Lot of new features do roll out, but those updates are noted within newsletter but some of them are not even revealed.

Zenefits is a great piece of software making tremendous improvements all the time.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use for both employee and administrator is fantastic. New hires report an extremely pleasant onboarding experience through the platform.

The automation is great and most things work extremely well. When they don't, my account manager is incredibly responsive and helpful.

I absolutely love that the product team has taken several of my suggestions for improved functionality and implemented them.

Cons: Document storage doesn't work well for our use case. As a law firm, we have significant needs in this area and the current system is inadequate and cumbersome. Our need is greater than the typical use case.

I preferred being able to call customer support when I had issues (outside of what my account manager handles). Submitting an issue through the portal and awaiting an email reply or call back (depending on which option is selected) is not ideal. Highly recommend a return to the prior method because it felt more available and 'real time'.

Capterra-loader

Zenefits is a great value providing one-stop cloud HR solutions

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use. good user interface. an employee resource center. integration of suite of HR offerings.

Cons: continuous improvement as Zenefits better fulfills on its promise. It has come a long way in the 2+ years that I've been using it -- and there are still some flexible offerings it needs to integrate.

Overall: For our company's scope and size, I have found no better solution to meet our needs than Zenefits..

Zenefits is an intuitive, easy to use product that has also increased productivity.

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One place for all HR paperwork. East to sign up for insurances. Employees can easily reach out for support on their own instead of going through HR.

Cons: There are time where a feature in their wheelhouse is not added, but would save me a ton of time. Sometimes issues take a long time to be resolved. Still unsure how i feel about OneDigital integration/change.

Overall: Time saver. Ease of use.

Overall good. Continuously improving site.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: helped to automate the on-boarding process. The team also works with us at time of Insurance renewal. The process has been streamlined with help of zenefits.

Cons: Could be more flexible for contractors and other forms of employment. Currently only for w2 employees.

Overall: GOing paperless, organized and streamlining the onboarding process. Also helped in streamlining the Insurance renewal process.