Chaser

Chaser

5 / 5 29 reviews

Who Uses This Software?

Chaser is for Xero-based finance teams who care about getting paid on time by their customers in the most effective and least provocative manner.


Average Ratings

29 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $35.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Chaser
  • www.chaser.io/
  • Founded 2014
  • United Kingdom

About Chaser

Chaser is a XERO ONLY software. Chaser is the winner of Xero's App Partner of the Year - we are the best on the Xero App Marketplace. Easily integrate with Xero in 2 minutes and see how our credit control software is the perfect complement to your finance team. We enable you to chase customers to pay in the most effective and least provocative manner. We save our average customer over 7 hours per week chasing customers and we boost their cash flow by $22,000 for each $500,000 of turnover.


Chaser Features

  • Contingency Billing
  • Customer Portal
  • Customizable Invoices
  • Hourly Billing
  • Invoice History
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Project Billing
  • Recurring/Subscription Billing
  • Service Ticket Billing

Chaser Reviews Recently Reviewed!

Create insane ROI with a very simple email chasing platform

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Incredibly cheap for the ROI we receive and response to invoices from our customer base. Easily track and manage AR.

Cons: Very few, though email tracking may sometimes cause bouncebacks to customers and responses come in batches vs. immediately.

Chaser is always on time.

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: On many situations our customers have appreciated once a "thank you for payment"advise has been sent.
Also there is many ways to persuade customer to pay us.

Cons: We have not encountered any such issues with Chaser therefore nothing to say that we least like about this software.

Overall: Our accounts are chased and paid on time.

The customer service is fantastic & Chaser has made a huge difference in getting cash in quickly

Aug 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to understand and use. I can review chasers before sending and alter if needed. I like that you can customise the templates and create schedules based on varying customer/client needs

Cons: There are a few minor inconveniences such as having to select 'view 100' each time you visit the page and not being able to add notes for the customer (has to be added for each invoice)

Great tool and so easy to use/setup.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy setup especially with linking to Xero. Templates are great and easy to use. Really like that you can set the email reminders for invoices that are almost due. Lots of my clients are impressed with receiving the 'thank you for paying' email as well. Overall really pleased and has saved me a lot of time and very cost effective.

Cons: I am pleased to say that there is nothing I have found with Chaser that has unimpressed me. Really good piece of software and definitely worth the money.

Overall: Time saving
Money saving
Just simply effortless - really do love this software!

Chaser has helped the business in a lot of ways.

Jul 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It does its job of chasing customers. It syncs magically with Xero, which is our accounting software, so there is no duplication of work there.

Cons: Some features and functionalities are not quite clear and not flexible to our specific requirements. A detailed help site will be good so we do not have to email support often.

My experience is irrelevant. My clients believe it to be awesome!

Jul 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It actually works and give tangible cash benefits to clients. It is easy to use and very flexible to configure.

Cons: I wish more small businesses knew about it so they could take advantage. As always more functionality is always welcome but we have seen steady improvements and new features over the last year.

Overall: Fantastic client cash benefits! Highly recommended to any practice or small business.

We have been using Chaser for several years and it is a vital part of our toolkit

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Chaser generates human-like emails automating the chasing of payment for invoices by our busy customers.

Cons: There's nothing that I don't like about the software. Would be great to link to a debt collection service.

Easy to use and very prompt customer support!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Syncs to our accounting software and we can customize who to send chases to among the related contacts on the invoice.

Cons: We would like to have more flexibility in setting a minimum amount to chase each client or to a group of clients since we have different terms per client. Say for example, Client A a minimum of 1,000 USD to chase, Client B - minimum of 500 USD to chase, Client C - min. of 500 Euro.

Overall: Improved cashflow

It does all of the work for me

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its easy to use, inexpensive and it automates what would normally take me hours. Its has already saved us lots of money. I like that it lets me easily see each of the companies under our Corporate structure instead of having operate logins.

Cons: No cons that I can think of. I think its the best bill chasing software I have trialled and I have trialled a lot!

really easy to use and very effective at keeping our invoices paid.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: very easy to set up and get running, and easy to fine tune if you need it. Customers like the fact we thank them for their payment.

Cons: all mail goes out through their mail server instead of our email domain - customers will reply to Chaser messages about non-Chaser related stuff. that's it...

Great way to automate collection of majority of debts and significantly improve cashflow.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: * Automation
* User experience
* Insight provided
* Additional educational content provided by CHASER
* Custom templates
* Ability to 'pause' chasing for specific clients

Cons: * Original set-up could have been easier
* Not necessarily a product feature, but make sure that bank transactions in Xero are always reconciled and up-to-date so that you don't chase invoices that have actually been paid

Easy to use, effective and value for money. Great Xero integration and peace of mind

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use
Effective with our clients
Xero integration
Credit control for buttons
Responsive support
Automated but personal
Peace of mind and keeps you on track
Has brought revenue in with little effort

Cons: Not very much. The only downside is clients email me to respond and the email address is the chaser one which confuses them. But other than that no complaints. Great piece of software

Awesome Software that helps on communicating with customers about outstanding invoices

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and the messages sent are very human like and not automated responses. the client does not know at times

Cons: There is not much guides on how to use or promote the software to potential customers that could benefit from using it.

Chaser has help us keep on top of our credit control, which in turn has helped us grow our business.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use - once you've set your templates and timings it just works in the background, just like a credit control department.

Cons: Clients may email the 'chaser' email about non chase related queries, which can be frustrating at times.

Overall: It helps us get paid on time, which can be a major issue to many small businesses.

Very attentive bunch!

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automation, saves a lot of time when dealing with high volume invoices and how it records correspondence is genius.

Cons: Needs more reporting features. I'd like to see some more on cash flow predictions and responsive contacts.

Overall: Improve company cash flow.

Thanks to Chaser we collect cash much faster .

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software has been an amazing help for us. We collect cash about 25% faster. Our clients are happier. Our relationships better. And our accounts department no longer shouts down the phone at soon to be ex-clients.

Best credit control add-on for Xero

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very pleased with the level of automation we have been able to achieve with Chaser, from payment reminders, to "heads up your card is about to be charged", to "thanks for your payment" - excellent flexibility.

Overall: Better cash flow
Better client communication
Automation

A great solution to help manage your cashflow

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Once set up, Chaser integrates superbly well with Xero achieving significant results in a short space of time. The system is very flexible allowing you to to mould it around your credit control requirements. The software is ever evolving and improving.

Cons: Perhaps could integrate with other software providers aside from Xero. Maybe users of other accounting software could benefit from using Chaser.

Overall: Reduced admin costs (man hours) and improved cashflow.

The simple automated process of Chaser has enabled us to regularly chase our debtors with ease.

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Chaser is linked directly to Xero software and therefore makes the chasing process simple with very little administration required. Chaser is simple to set up, maintain and use. The reporting tool gives up to date information on all invoices outstanding with detailed information which can be exported if required.

Cons: The system currently only allows notes to be made on the individual invoices and not on a client as a whole, which can result in the need to duplicate the same note for multiple client invoices manually.

Overall: Helps us focus on outstanding invoices, regular company tailored chasing is possible with very little set up required.

Impressed us from day one

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy email trail review, seamless instant integration with Xero, innovations keeps coming along, a proper set and forget system.

Cons: Multiple timings would mean we can issue several emails to customers during the week, addressing different invoice statuses.

Overall: Improved debtor profile with less time spent!

Chaser is easy to use and has saved us many hours . The interface is very clear and intuitive.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have been using Chaser since August '14. I highly recommend implementing it into any businesses' Xero setup. Within a couple of months we noticed a dramatic decrease in debtor days. It has more than paid for itself financially, in fact there is a definite return on investment.

We have had positive feedback from our clients as they are impressed with how efficient our credit control systems are. With the direct bank feed into Xero, once the payment has been reconciled, Chaser can be set to send out an automatic 'Thank you for paying' email. This is a great feature.

Implementing Xero in my business was one of the best business decisions I have made and in turn, implementing Chaser for our credit control has proved to be an excellent decision.

Overall: Reduction in debtor days. Improved cashflow. Much better understanding of credit control and the benefits of intelligent automation.

Chaser is brilliant! It is super easy to use and can be set up in a matter of minutes!

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can personalise and customise all the settings and email content so that the emails actually feel like they are coming from you. Once you have the schedules set up you can sit back and let the automation of credit control take over. We have seen a dramatic decrease in debtor days for our clients that use Chaser. It is also easy to set rules for clients you don't want to chase. It really can be set up in a matter of minutes. My personal favourite is the 'thank you for paying' email. Chaser is totally awesome!!

Overall: Decreased debtor days.
Not a single thing!! It does exactly what it promises and their customer service is second to none!!

Reliable, easy to use software with a lot of great features to help credit control

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's simple with an easy to follow layout. There are a number of useful features which make credit control a much more manageable task and in particular the wording and layout of the reminder which makes it appear much more personal than other automated reminders.

Cons: I can't say there is anything I like least, perhaps (and being picky) the only thing I would say I like least is the look - it's a bit plain - but then it's not the look of Chaser which is important but the functionality and usability in my opinion.

Overall: Ongoing benefits of freeing up time, managing credit control in a simpler way and getting invoices paid quicker.

Took just a few minutes to tweak standard email wordings/timings. Incredible response boosted cash!

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy, integrates with Xero. Minimum set up required. We use it ourselves but also recommend it to our clients as it really is simple to use.

Overall: Instant cashflow improvements

We get paid on time and can focus on brewing and running our tap room. Easy to use and v effective.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As a small brewery, with over a hundred customers, the main pro is not having to do too much with it. It's very easy to use. There's a little bit of set up time (half hour to an hour) but then it runs pretty seamlessly. I don't know too much about the ins and outs, but our customers are always fine with it and we get paid on time. And as we started with next to no capital, it's been a lifesaver. I also like that they continue to add new features, which not all our add-ons do, and that the reporting is simple and easily digestible.

Cons: Not a lot to add here. Would maybe like the ability to assign customers to schedules a little easier.

Overall: Increased Cash Flow. More time to focus on brewing.

Awesome software does exactly what it says on the tin

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Just got back from holiday and wanted to share my experience with you

I've spent about five minutes each day reconciling bank on xero

The chasers went out and what a pleasant surprise I had whilst the family and I sat down for tapas next to the beach, money came in for about 15% of our debtors

I also had three debtors tell me they will pay me in the next few days

All with me doing nothing

The system does exactly what it says on the tin and is brilliant

Thank you for helping me to maintain healthy cashflow while I am on holiday

Driving automation and enjoying efficiency gains so we have more time to focus on our clients needs.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Software is moving so quickly and is aimed at making your life easier. Chaser does just that: It saves you time and improves your cash flow. What else would you want? Using it in your business is no brainer in the 21st Century."

Overall: Improved cashflow and less time spent chasing for payment.

Outstanding product!

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Saves me a tonne of time chasing customers
Automates sending invoices/statements so I don't have to add a bunch of attachments
Customizable templates so you can tailor the wording of your chasers
Shows me the history of what emails have been sent and whether they've been read
Allows you to pause/stop chasing particular invoices or customers
The new features that come out make life even easier for me
Has transformed how we chase invoices
Syncs/intergrates really well with Xero

Excellent and simple invoice chasing

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very simple and they give a long extended trial.

Cons: It is not very customisable and the emails don't come out of our mail server.

Overall: Chaser is great because they send reminder emails each week prior to the emails being sent to clients, so there is time to rectify any errors. It has saved me loads of time and energy worrying about manual follow-ups.