# Resident Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Resident the right Real Estate Agency solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157116/Resident/reviews --- Resident 4.9 (7) [View alternatives](https://www.capterra.com/p/157116/Resident/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Resident Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YC Yerson C. Communications Director Telecommunications Used the software for: 1-2 years ### "Apprehensive Solution for Real Estate Control" May 6, 2024 5.0 Pros Resident ensure the real estate processes are articulate and properly managed, with no financial challenges. Cons Resident is vibrant, and there are no discouragement encounter. Review Source JK Jim K. Accounts Manager Real Estate Used the software for: 6-12 months ### "Resident Software" December 8, 2016 5.0 As a Freehold/Block Management Service company, we have found RESIDENT to be an excellent product. One of its main features is the ease of use not only for ourselves but also for our Leaseholders. The support team is first class, when they say they will do something it is done quickly and efficiently. As a company, we have tried other products and frankly wasted our money. This system has significantly reduced my workload (accounts manager) and brought our company to a much higher level, above and beyond our competitors. This system has allowed our company to grow much faster than we would have been able to before. We are huge fans of RESIDENT and would not hesitate to recommend it to anyone. We predict that this will become the industry standard that other software programs will be measured against. Pros Ease of use, anyone can learn in a couple of days. Cons As its cloud-based, having to refresh periodically or risk losing data that has been inputted Review Source KD Keren D. Used the software for: ### "Review of Resident Software" December 8, 2016 4.0 I have found the software easy to use and support has been good. I found the access to client information very useful Review Source RJ Ray J. Block Management Director Real Estate Used the software for: 1-2 years ### "Resident was an easy choice" December 8, 2016 5.0 We have recently started doing block management and wanted a system that was easy to use and covered all the aspects of block management especially information relating to accounting. Resident ticked all the boxes and Katie was really helpful as we were setting everything up and guiding us through some of the processes. She was also happy to give advice and guidance on block management issues that we were having that were not related to Resident. Since we started using resident we have also benefited from some of the contacts that are included in the package. Pros Easy to use Review Source SM Samuel M. Operations Manager Used the software for: 1-2 years ### "My experience with Resident has been a good one, with the service proved constantly developing. " June 16, 2017 5.0 Multiple. The main point being: Time and money saved. Pros Its simplicity. The software is easy to use and makes what can be difficult tasks simple. The customization and ability for the software to adapt to person needs is unlike any other similar software packages I have used. Cons The occasion error in the systems capabilities. Most downsides to Residents software can be or are rectified by the support staff. Review Source BH Benjaminh H. Director Real Estate Used the software for: 6-12 months ### "Block Management Software Fit For The Future" December 8, 2016 5.0 We've used Resident since almost its inception and very happy with the level of support and all of the features within. Due to the ease of use, we don't need a full accounts team and Directors can access the information themselves meaning it cuts down on us needing to provide regular reports. Leaseholders can also log in themselves to see their account and balances, which reduces the calls into our office. Great bit of software for block management! Pros Its ease of use and intuitive process flows. Cons It can be a little restrictive on accountancy, which I can imagine might cause the larger organizations some headaches. Review Source PW Piers W. Used the software for: ### "A refreshing and modern approach to block management software..." December 21, 2016 5.0 The resident is a modern platform with the functionality that you would want from a Block Management software package. The team are very responsive, helpful, welcome feedback and, most importantly, do something with any suggestions made to help. Since using the software, the platform continues to evolve with extra functionality, which is great to see. This is a product I would recommend. Pros \- Continually grows giving more functionality - Good customer service with quick response times - Easy to navigate platform - Useful articles relevant to Block Management in a help section Review Source Similar Products Featured ## Related categories [Real Estate Agency](https://www.capterra.com/real-estate-agency-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.