# Amazon Pinpoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amazon Pinpoint the right Mobile Analytics solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157142/Amazon-Mobile-Analytics/reviews --- Amazon Pinpoint 4.5 (22) [View alternatives](https://www.capterra.com/p/157142/Amazon-Mobile-Analytics/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Amazon Pinpoint Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MB Michelle B Benefits Specialist Supervisor Health, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months. “This software is very easy to use, it is customizable and helps when you have a lot of customers to contact at one time. “ August 25, 2021 Khalid K Vice President Media Production, 51 - 200 employeesUsed the software for: Less than 6 months. “It has a bit of slow customer service and creates a bit of issue while working with the platform“ July 13, 2021 JM Jon M DisabledAlternative Medicine, Self-employedUsed the software for: More than 2 years. “No matter what if you are not satisfied with your purchase Amazon will refund you as long as the conditions are legit!“ July 13, 2020 MW Marcellous W Safety ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Customer service is horrible if you need to talk to a live person on the phone.“ December 1, 2020 Ammi Z FounderInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Well, at first it is quite confusing to use, and it may require a little time to get used to, otherwise it like it“ May 27, 2020 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justin L. Small Business Owner Retail Used the software for: 6-12 months ### "Analytics to the rescue! " July 8, 2020 5.0 Overall, my experience with Amazon Mobile Analytics has been great. I have so much from the software and will continue using it to grow my business. Pros Amazon Mobile Analytics has really saved my small business and allowed me to increase profits through utilizing specific and targeted business practices. Cons This software provides an abundance of data, which is awesome, but can be overwhelming to new users. Review Source VR Verified Reviewer Founder & CEO Used the software for: 6-12 months ### "One of the greatest options to gain Insight on customers app usage" May 11, 2018 5.0 Pros I love the AWS products in general but this is a great feature that Amazon offers. I use my Kindle I use Audible I shop on Amazon for many things from A to Z, watch movies, watch Amazon TV shows on my phone and with Amazon's amazing convenience I subscribe to many apps from their services. This feature allows Amazon to see the usage and the trends of the customer that uploads their Amazon apps onto their phone. It's really cool. Cons The only thing I could say regarding the con is that as also a customer I receuve complaints that these results from the aws feature cause many more ads and promotional offers to pop up on the top of their searches. I too experience it on my phone.Other than that everything is really good. Review Source VR Verified Reviewer Vice President Media Production Used the software for: Less than 6 months ### "A good marketing experience" July 13, 2021 3.0 Pros It is one of the great marketing tools which helped us to reach potential customers and increase our overall performance in terms of sales. Cons It has a bit of slow customer service and creates a bit of issue while working with the platform Review Source VR Verified Reviewer Business System Analyst Used the software for: 6-12 months ### "Powerful, cheap, easy to use, a little complicated" April 9, 2018 4.0 Pros Another very cheap bit of software from Amazon, really impressive. There are tonnes of features going to all sorts of detail, and it's easy to use once you've got the hang of it. Cons Whilst it's easy to use once you've got the hang of the control panel it does take a while to get used to. It could be visually a little more pleasing too. Review Source TS Thiago S. Financial Analyst Banking Used the software for: 2+ years ### "Another great AWS platform tool for BI" June 6, 2019 4.0 Yet another great AWS platform tool. An uncomplicated software that allows our company to understand the use of the applications launched internally, to understand the needs and the measures to be taken to better target the strategy. Pros In general, the use of the tool is uncomplicated from start to finish. Cons The collaborative platform can be improved. Review Source JP Jose P. Consrution Consumer Goods Used the software for: 2+ years ### "Jose preciado review" April 16, 2020 5.0 Pros This product is really easy to use because I could just click the link in app just like that I highly recommend this app Cons When I first joined this stop it was very slow and I was really upset with it in the later days on a star getting better and faster Review Source VR Verified Reviewer Jantior Research Used the software for: 6-12 months ### "Amazon pinpoint by Austin " July 4, 2021 5.0 Amazon pinpoint overall is a app that I use every single day of my life this is the Amazon must haves Pros The pros of Amazon pinpoint you will find yourself pinpointing what you need on this app and the best thing about this is you will find yourself using it everyday and the reason why you should use it as if your Amazon shopper that's why or employee. Cons Cons of Amazon pinpoint there is none there's nothing bad about this app Review Source MB Michelle B. Benefits Specialist Supervisor Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazon Pinpoint" August 25, 2021 4.0 My experience was amazing. We send out bulk messages to over 1,000 clients that need to go out quickly. Pros This software is very easy to use, it is customizable and helps when you have a lot of customers to contact at one time. Cons There could be more choices in the basic templates when sending out messages. Review Source Act. Edgar Y. CEO Financial Services Used the software for: I used a free trial ### "Amazon Pinpoint" August 1, 2021 5.0 In general it was good but I feel that it needs to help the business to be able to absorb all its capacity Pros It is a tool that makes it easy for you to connect with your customers online, so you focus directly on what the customer needs Cons It is not so common, so it lacks a maturation time to be 100% functional Review Source JM Jon M. Disabled Alternative Medicine Used the software for: 2+ years ### "Everything you ever needed." July 13, 2020 5.0 No matter what if you are not satisfied with your purchase Amazon will refund you as long as the conditions are legit! Pros There is almost nothing you can't find on Amazon! Cons Sometimes a third party seller ships you defective merchandise. Review Source VR Verified Reviewer contrôleur qualité Food Production Used the software for: 6-12 months ### "est un moyen d'analyse fiable et simple" November 25, 2020 5.0 moi même j 'ai la trouver rapide et mondiale. Pros Ce logiciel est un moyen excellent pour explorer , suivre et gère plusieurs taches dans un seul application. Toujours on cherche les applications facile ce le cas de Amazon mobile analystes. le degré de rentabilité de cette application énormément excellent. Cons parfois les informations fourni par cette application ne sont pas nombreux Review Source MW Marcellous W. Safety Manager Construction Used the software for: 2+ years ### "Amazon" December 1, 2020 5.0 Overall the provided service has been good. Pros I can find just about everything I need on this app. Cons Customer service is horrible if you need to talk to a live person on the phone. Review Source VR Verified Reviewer Senior Digital Marketing Manager Retail Used the software for: Less than 6 months ### "Wait a year or two" January 6, 2019 3.0 I did not find it useful at this time, but I know it will be useful very soon. We just need to hold tight! Pros They have analytics to track your sales on Amazon, which is beneficial. Cons There is nothing else on the platform. This app is farely new, so I think there are many beta tests going on right now testing the features that would actually be useful and worth the money. Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: Less than 6 months ### "I love it" May 27, 2020 4.0 Managing my amazon services, products and activity is very important to me Pros The AWS is so awesme to use, i mean, with all my amazon books, and products having to be able to track my usage and activities is a really good side to it Cons Well, at first it is quite confusing to use, and it may require a little time to get used to, otherwise it like it Review Source CC Cybelle C. diretora Marketing and Advertising Used the software for: 6-12 months ### "Reports at hand for my business" March 13, 2021 5.0 It is very useful because I can understand a lot more about the ways users use the applications. My vision and the way I contact my users has expanded a lot more, and I can now get better results Pros I can consult and evaluate the results of my business in a much more comprehensive way Cons Could cover even more to understand user behavior Review Source Allison E. Sales associate Apparel & Fashion Used the software for: I used a free trial ### "Amazon Analystics" January 1, 2020 5.0 Good Pros That this is a service that very easily let's you collect and understand app data usage. Cons There is nothing that I dislike beside them changing the name. Review Source CH Chris H. Art Educator Education Management Used the software for: Less than 6 months ### "Using Amazon Pinpoint for my School District" January 21, 2022 5.0 I like the versatility and options with Amazon Pinpoint. You can create communication templates that better match the feel of your messages. Pros I am an art educator. Sometimes I need to create a campaign that gains attention towards the art department. This could be to make fundraisers, gain attendance to art showings, or create a community with active communication between parents of students, students, and fellow educators. Amazon Pinpoint is an excellent way to form these communities and organize communication. For pricing, there is a free trial available. The monthly rate is pretty low at $3.50 per month. Cons Certain features in Pinpoint cost the subscription fee. Users cannot get a full understanding of what the software can do unless they pay money for it. Review Source JD Jeanine D. Trainer Civic & Social Organization Used the software for: 6-12 months ### "Easy to use! " June 24, 2019 5.0 Pros This product is designed for the person who may not be as savvy with technology to use. It is very easy to pick up how to use the product without having to get assistance from technical support. Cons During the selection process, the mobile site lacked visuals in it's explanation. It would have been nice to have visuals and or graphics on the front page to entice the buyer. Review Source VR Verified Reviewer OSHA safety Officer II Facilities Services Used the software for: 1-2 years ### "Amazon Mobile Analytics " April 16, 2019 5.0 Pros I like the ability to track the usage of the application. The fact that the potential profit can be assessed is a good move as well. Cons The fact that it changed to amazon pinpoint and some features are different. Review Source OS Omvir S. GM Sales and Marketing Information Services Used the software for: I used a free trial ### "You have seen the word class marketing of amazon ,it is because they focus on their customers." December 7, 2019 5.0 You have seen in case you are buying something from Amazon than you can experienced that product follow you till you not mark that you not interested.For me it is super.Try amazon mobile analytics. Pros This tool is basically to engage customers on your website by applying some rich analytics tools of amazon.This helps you to reach to the right customers.It provide you real time customer insight. Cons It is expansive and not everyone can afford .Pricing should be consider. Review Source RB Richard B. boss Computer Hardware Used the software for: I used a free trial ### "Good" September 18, 2019 4.0 made life easy when not at home and you are on the go Pros It really made life easy its like shopping from your pocket easy for on the go when liveing a fast on the go life Cons there was really mo cons about this product I can say about this Had no problems with it when I used it Review Source PF Paul F. Trainer Used the software for: Less than 6 months ### "Ok experience " February 1, 2018 2.0 Pros Easy to use, I can customize it easy. I like the options that allow me to surf the website better. Cons Options. User problem arise sometimes. Not easy to share with other individual. But good experience. Review Source Similar Products Featured ## Related categories [Mobile Analytics](https://www.capterra.com/mobile-analytics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.