Who Uses This Software?

Spectora is built for the modern home inspector that wants fast, easy-to-use software with a modern design. For inspectors that use technology to be more efficient and grow their business.


Average Ratings

86 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $999.00/year/user
  • Pricing Details
    5 Free, Fee-paid Trial inspections. $99/mo. for month-to-month subscription
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Spectora
  • www.spectora.com/
  • Founded 2015
  • United States

About Spectora

A modern home inspection software and marketing solution. Mac/iOS & Android/PC friendly. Spectora is built with the modern home inspector in mind that utilizes technology to be more efficient, produce elegant reports, and grow your business. A quick learning curve and powerful tools to manage your agent and customer outreach. Our agency-class marketing support gives you personalized advice on how to increase your SEO and online presence to get more agent referrals and customer leads.


Spectora Features

  • Appointment Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Photos In Reports
  • Print on Site
  • Report Templates
  • Speech Recognition
  • Subcontractor Management
  • Billing & Invoicing
  • Color Codes / Icons
  • Comment Library
  • Commercial Inspections
  • Credit Card Processing
  • Photo Editing
  • Repair Estimates
  • Report Summary
  • Residential Inspections
  • Sketching
  • Templates
  • Video
  • Voice Notes

Spectora Reviews Recently Reviewed!


Capterra loader

The Renaissance of Inspection Software

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up and begin using it right out of the box. Templates are available to fit your basic needs and then you can easily build upon them to customize your reporting. So simple to use compared to other inspection software systems, the learning curve is very short. Customer Service is also a high point, with help being available almost instantly. The team at Spectora goes out of their way to help their customers which is a huge selling point. Did I mention the reports look great? Did I mention they look nothing like any other software generated report in the industry? How about a few clicks from the agent and they can generate a repair request for negotiations which includes pricing? Seriously the new features that keep rolling out every month on Spectora are incredible! I do not think the folks at Spectora ever sleep.

Cons: Cost. It is not cheap. However, it is the Cadillac so I expect it will not be cheap. Matter of fact, I am not a cheap inspector, so why would I use cheap software? Though pricey, it has been worth its weight in gold. You get what you pay for. A great product and fantastic support come with a cost.

Overall: Nothing short of amazing. I was reluctant at first, thinking this was just way too radical of a change. Worried about feedback from agents and customers. Within the first two weeks, I flushed those concerns down the drain. Nothing but positive feedback. I was so happy with the software that I decided to give them a try for building a new website. This experience was over the top, with the representatives constantly communicating through the entire process. The site looks wonderful and I am anxious to see where the future leads with everything Spectora!

Capterra loader

No reporting software has ever produced something comparable to my custom Reports - until SPECTORA!

Oct 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The "what-you-see-is-what-you-get" concept makes it super user-friendly which means the learning curve is very low compared to the other "competitive" software out there.

The software also incorporates lots of top-notch abilities such as drag-and-drop sections, comments, etc., in-app image editing, video embedding and last but not least, the ability to Report on-site using your mobile device WITHOUT using data, you just upload to the cloud using Wifi or data whenever you're finished.

I can't express enough how impressed I am with the boys over at Spectora, their customer service and response to our requests for new features and customisation happens lightning fast and their commitment to producing a game-changing software in less than 12 months has allowed them to enter a market dominated by VERY outdated programs and literally knock all the other BIG players out of the game.

Spectora is THE next generation of Home Inspection Reporting software!

Overall: This software has allowed me to significantly increase my volume of inspections, while at the same time the quality of my Reports hasn't suffered at all, in fact in some ways they have improved compared to my custom reports that I have been using for the past 6 years.

My clients and Realtors alike are all enjoying the new Reports and have nothing but great things to say about how they are VERY easy to read, yet they have an abundance of valuable information which has helped them make smart decisions when looking to purchase the property they had us inspect.

Capterra loader

Excellent software with an excellent team to back it up.

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The experience of using the Spectora app in the field makes home inspecting a breeze, and leaves very little work to be done tidying up the report afterwards, if any at all. The report templates are highly customization and make for easy tweaking to enhance speed and usability in the field. The finished product is a beautiful, scalable, web based report that looks good on computers, phones, and tablets, with the option of producing a PDF file right on the page. I receive many compliments about how professional the reports look. Their entire system has many options for automating many business related emails, helping clients sign agreements and pay with just a few clicks right from an automated email sent out after booking. They have integrated well with google and apple calendars, making integration with my schedule very easy. On top of all that, their customer service is quick, smart, and enjoyable to work with. Everyone that works for this company right now loves what they do and are always working hard to make it a better product, and a better experience for users.

Cons: I struggle to find anything about Spectora I don't like. Any issues I've ever had have been so quickly resolved, or have been items that the company continues to enhance, that they cease to be problems.

Spectora has helped make my dream a reality! I can not thank them enough! They knew what I didn't!

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is very user friendly and is the complete package. Spectora has put a lot of thought and effort into making it easier for the inspector as well as putting together a report that clients and their agents love. But what I discovered starting out and trying to build a new business from the ground up is that Spectora is more than just a software company. It was never doing an inspection that concerned me, it was how was I going to be able to set this all up and keep it all organized? Then I found out about Spectora. Cus, reps. came in and did a presentation for us. I left there and went and sat and processed what they said. It was then that I realized Spectora and their Jumpstart package was exactly what my business needed. I came home and signed up that night. I sent them a message and to my surprise they responded back immediately! They walked me through the process and were very professional and personable. Designed my website and I could not be happier about it. It is better than I ever imagined. Helped get it going live and setting up my Google My Business and Yelp accounts. They have handled all the stuff I didn't know how to do and let me concentrate on what I did know about the business. For that I can never thank them enough! Spectora truly has helped my dream become a reality!

Cons: I can not think of anything negative about the software or Spectora. They have not only delivered on what they said they would do, I feel they have gone above that. For that I commend them.

I am a new home inspector.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I researched several other programs and Spectora initially stood out to me because the reports have a look and "feel" that are more modern and up to date in appearance and navigation. As a new inspector, I chose Spectora because of its ease of use and the top notch customer support they offer. The set up has been incredibly easy and even though I am new, I will produce reports that show a level of competency to match tenured inspectors. The templates are easy to navigate and build and I can even make changes, mid inspection, if needed. I can also see that I will, very quickly, be able to produce a finished report as I walk out the door of an inspection. That will save me time and money.

Cons: So far, I can honestly say there are very few issues that I would say I don't like. Every home inspector runs his/her business differently. It would be impossible to come out with a program that would be perfect for everyone. Spectora has a lot of flexibility in its setup to meet individual needs. I am quickly learning that most of what I think are issues actually have a quick and easy customizable feature that makes the program a good fit for me. Spectora also utilizes a couple of different platforms where they stay engaged with their customers and are constantly working to improve the program based on recommendations they receive. That tells me that this program will never seem "out of date" and will constantly keep up with our changing world.

Capterra loader

Best on the Market

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Too much to list! but the active software is ideal for multi inspector firms, or single inspectors with multiple devices such as phone, tablet, laptop and desktop. The software has been constantly upgraded based on customer feedback. This is the most Modern and advanced software we have used ever. Repair Request feature has been a big hit with clients. The ease of modifications to our templates is a huge benefit. the ability to apply video as well as photos. the categories and limitations have been very useful in producing a repair that is not overly harsh but still conveys all concerns

Cons: Newer platform so there are some bugs that come up from time to time. and they do not have 360 photo/video integration

Overall: This has allowed us to more quickly expand as a multi inspector firm. Better quality control as the office can view and modify reports in real time while the inspector is in the field and review the report prior to the inspector leaving in case there is a flag that was noted.

The easiest most intuitive navigation of any inspection software I've ever used.

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used it for two weeks to make sure it was as good as I hoped. It wasn't- it was better! I chose not to import my own observations, I just added them to the existing template as they came up. After 2 weeks I was pretty efficient and a good working library/database. I held a one hour office meeting to roll it out to the other inspectors and by the end of their second week we were all thrilled with the ease of use, the ability to modify both the report and the template as needed (or not!), the intuitive navigation and lastly the quality of the output. All of our inspectors have gained back up to one hour per inspection into their lives. I love this because they are more willing to do another inspection in a given day, they love this because at the end of the day- its really the end of the day. Gone are the days of heading back to the office to write an hour long (each) report. We've all gained capacity, our quality has gone up and we've moved to a better work/life balance. Win win win!

Cons: I'm not going to make something up just to fill this box. I really don't have a complaint... maybe in a perfect world when proof reading I could "edit on the fly" instead of toggling back and forth between the preview/publish and the edit environments.

Overall: Improved quality, improved report delivery speed (on site), improved work life balance for my self and my inspectors, happier RE agents. Truly the solution that we've been looking for, for years.

Spectora is Awesome

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use. It works great on a computer, iPad, phone or whatever device your using. If you ever have a question or need help figuring something out, the customer support is the best I have ever experienced. They really go above and beyond to make sure their customers are taken care of.

Cons: I can't really think of much. The only the only real thing I would like is for a call center to work directly in Spectora instead of having to sync with another program like ISN. I understand they are working with Simple solutions right now to make that happen. That's what's great about a company like Spectora, they actually listen to their customers and work to provide what they want.

Overall: It's been really great. There are a lot of software programs out there for home inspectors. I looked at quite a few before deciding to go with Spectora. I've never regretted it, in fact the longer I have been with them the happier I have been.

Capterra loader

Best choice for launching a home inspection buisness.

Dec 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: When I went looking for a software program to launch my home inspection business there were a lot of options to choose from. After reviewing the field I narrowed my search to four, two older and two newer. At first it was difficult to determine which program was going to work for me. Did I want price, ease of use or a quality product to weight my final decision? It wasn't until I began to actually work with each program that I quickly came to realize Spectora was going to fulfill each of those categories superbly. As a new inspector, I have found the learning curve has to be surprisingly short. The program is intuitive, the finished product is polished and the support is incredibly personal. Perhaps what I like most is knowing that I am part of something that is being built from the ground up with inspectors in mind. New features are added with direct input from users and the online forum that is very supportive. This program is not hype, it's solid performance, with lots more to come.

Overall: The initial con for me was the price. I was hesitant to commit to a monthly fee vs a one time purchase. Six months in, have to say, what was a con for me initially has become one of it's strongest pros. You really do get what you pay for in this life and with Spectora the value is there, hands down. I feel as if my monthly payment is providing my buisness with a dynamic product that adds value almost weekly with its upgrades and product support.

In business to make money, Not Re-Invent the Wheel

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration of scheduling, payment options, customer retention automation and customer service.

Cons: I wish it was FREE lol. However, the value I receive in exchange for the monthly payment I think I can handle it.

Overall: Often times we get into business not knowing everything there is to know. This is called discovery. But when discovery turns into full blown "Had I known about this I would have..." it takes away from your ability to make money. What I like about Spectora is that it addresses so many of the "had I known's" it has allowed me to seamlessly integrate payment options for my customers, track my marketing efforts, track my profits, track my appointments and even take a look back at my progress which helps me with benchmarking what's working and what needs to be surgically removed from my daily operations. The customer service and tech support is amazing and the team at Spectora has really made me feel like my business is "Valued". The operations side of navigating the platform is pretty awesome too- and when my customers get there reports they usually say they're impressed. Agents are sending me more business and when we do hit a snag it's addressed in a timely fashion and smoothed out. Spectora has made my business into a superstar and I'm crushing the competition. It's the edge I needed.

Recommendations to other buyers: The initial templates are basic. Learning to customize templates for inspections or creating new ones from scratch is very simple. This is a great platform if you're interested in growing your business.

Vendor Response

by Spectora on April 12, 2017

Shawn, you've been an absolute pleasure to work with. Your ambition and energy is contagious, we know you're going to continue to do well! Look forward to many more years of working with you!

Outstanding app for the services I provide!

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can customize my templates depending on what services my client needs. I can easily set up the requirements ahead of time, and then when another client needs the same services I can just click on the template and there's no time wasted. I can just get to the inspection and get the work done. My clients love the easy to read reports and the fact that they get pictures and videos helps them understand the situation.

Cons: It seems that every time I find something that is a little off it's fixed in the next update. The customer service is outstanding and the response time is so fast.

Overall: Spectora minimizes my report writing time by allowing me to input data in the field while I'm inspecting, giving me more accurate reports and saving me from having to input the same data multiple times. It's accessible on my phone and my computer, so I can schedule and check on reports and inspections anywhere I go. I know that Spectora will stay with my company as I grow, and will give my employees better service and oversight in the future. Thank you!

Best thing going

Jul 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and the reports look great. All of the information is easy to find when you need it, and it conveys the information to the client in a format that they are more familiar with. People would rather read a web based report than print out a hard copy. Spectora allows you to link to DIY pages or other info, and simply takes the home inspection report to the digital age.

Customer reps are fantastic at what they do. Their responsiveness, attention to detail and commitment to their product, instill confidence that they can take this to the top of the market, and will succeed at this rate.

Cons: Occasional bugs early on, but customer reps are very responsive and address most bugs immediately.

Overall: Great feedback from realtors and clients. Very easy to read and navigate. I also love the management side of the software, scheduling inspections, sending out emails and agreements.

Capterra loader

Superior Software for Home Inspection Reports

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Spectora's software so user friendly to use. From day one this software makes your business shine.

Cons: My personal inabilities of not using all the benefits that Spectora offers.

Overall: Time saving. I have used three other big name software companies before I was lucky enough to cross paths with Spectora. With other software platforms I thought that only basic tools were available to write my home inspection reports. Super time consuming with editing my verbiage for the defects and photos. With Spectora I do it on the fly, right then. When I take a photo of a defect Spectora allows me to circle or arrow the defect, identify were it is and move on. I can do an inspection and have most of it done by the time I leave the inspection. Instead of hours of time spent on editing and sending off the inspections to the agents and clients. I spend a fraction of time with Spectora. My customers have mentioned in their thank you email back to me that their agent commented to them that their inspection report was the best they have ever seen. That means more inspections for my business, which translates to more money made. I say this about Spectora: If you want to upgrade your business start using Spetora now. Smart, Fast, and Affordable. I am getting better each day because of Spectora's software and their outstanding customer service. They have been there nearly instantly every time I had a question. When you know you have the best software, it shows in your business confidence. How much is that worth?

Capterra loader

It is hard to make the switch but I am SO glad I did! Taking my reports to the next level!

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The things I like most about the software are as follows. The report presentation on both HTML and PDF is fantastic. The software is both an app and web based so I can tweak my template on my desktop but complete the inspections in the field. The template allows me to include pictures so I don't have to add those later. It supports video and location tagging. It helps me track what has been completed and what still needs to be done. The agents like the reports because they have the ability to easily pull a repair requests. The different categories make it clear and simple to differentiate between a serious issue and a maintenance issue.

Cons: It would help me out if there was a way I could start a finding with just a photo and then come back later. I know that the idea is to complete the report onsite, but sometimes the homes are in such bad shape that completing the report onsite just isn't possible when you've a full day scheduled. Having this ability would keep me from having to pull all the pictures in from my phone later. Because when you get on a house like that with time constraints, taking pictures is all you have time for.

Overall: Speed and amazing presentation! It has taken my reports to the next level!

Capterra loader

Spectora is the absolute best report writing software I have used.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used software from three competing companies, two of them being the most "common" in the industry, and in my opinion nothing comes close to putting out a cleaner, easier to read report. I am a perfectionist when it comes to my "finished product" (being the report), and Spectora has allowed me to up my game and provide a little "Wow" factor. Realtors look over hundreds of reports, setting yourself apart with a clean, easy to read, and technologically advanced report...will grow your business, if you're taking care of other facets of your business.

On top of that you have the Developers; customer support, who are there for you immediately if you need any assistance or have suggestions. You can tell they are passionate about what they do, so the future of this software is only going to get better with more feature.

As of now, the software is meeting all of my needs and saving me time on report writing. All of the needed features are here; default pics, locations, etc.

Cons: Nothing substantial that I have found so far. Overall speed in the app and software could be improved, but it is not bad by no means.

Overall: Decreased report writing time, better looking report presentation!

Capterra loader

Spectora has been nothing but great to my company. Because of this software, it saved my company.

Oct 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ok I'm going to break it down

Customer support: the key to any business is having support /communication from your software companies. I get excellent response from spectora, with dedicated people who make great efforts of going above and beyond their means to make sure my success.

Product: SPECTORA SAVED MY BUSINESS. As home inspector we have a lot of things we note. Responsiveness is most important along with easy navigation in the software is so important to us. I've tried multiple softwares and spectora is elite of them all.

Overall: if you are a home inspector and looking for a quick, uniformed, professionally, responsive inspection report. Look no further. Spectora is light years ahead of all those other inspection reports and blows HG, Inspector1, axium, etc... out of the water.

Overall: My clients are happy with the uniformed reports and love the simplicity of it and also allows me too CC the real estate agent as well it's the perfect software for a home inspector I really cannot begin to tell you how this software saved my company in so many ways it's unbelievable what spectora has done for my business

This software is the best we have used. From support to functionality Spectora has it right.

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used several of the other big name softwares on the market. Spectora by far has been the best and easiest to use. We have many real estate agents complement us on the new look at the report and they love how simple it is to understand. The customer service with Spectora has been phenomenal they are quick to fix things and respond to questions we have. With three different inspectors in our company Spectora has been a huge timesaver and has eliminated many of the issues and headaches we used to have. This software has made on site reporting a reality.

Cons: Though they are working on it as we speak so I am sure this won't be a con for long. The scheduling system needs some tweaking.

Overall: The biggest thing we got back was time.

Life Changer!

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been inspecting since 1999 and have over 13,000 inspections performed. I have been looking for a program like this, have tried several programs out. Just switched from a program from the early 1990's. I have had evenings and my weekend back for the first time since I went on my own. I actually have so much more time to spend with my family. I am not working 7days a week and 16 hours a day. I can not express how nice it I really is. My wife who runs my office is so happy also! There is so much to say, but life changer is the best thing I can say!!!! Oh by the way, the customer support has been a

Amazing!!! Again, it a LIFE CHANGER, and worth it all!

Cons: I do not want my competition to be able to get this program! I understand theye can and some will, but for me it changed my work, life, personal life, family life to such a better level!

Overall: I have at least 20 hours a week back and get to spend it with my family or hobbies, oh wait, now I get to get a hobby!??! What a incredible idea!!

Worthy Investment

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is something I recieve regular compliments on from clients and agents alike. It is easy for everyone to navigate and understand, the automation of all of the admin is seamless - agreements and payments, emails, texts, reports... all of it!

Then, on top of that, there's the staff! They ARE customer service.

Cons: I cannot access everything on my phone like I can from the computer. More accessability would be great!

I wanted to resend a published inspection from my phone, but the system said it was an incomplete report (97%) and could not send. I was unable to find the missing data in the report..

Capterra loader

Home Inspection Software of the Future!

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is ever changing, for some this may be a turn off but such a major and important tool in a home inspection business that is growing with me is invaluable.

Cons: Some of the business metrics and capabilities are lacking but they have shown improvement recently and there is more improvement in the pipeline it appears.

Overall: We are able to produce better inspection reports which at the end of the day, is the only piece of tangible content they are left with. We are a service industry and the longest lasting impressions are generally from a product, the report is out product. We are also able to produce this "better" report faster, in teams, with more customization, which gives us "better" results.

Hands down the best software I have tried! Been using for a year now, excellent!

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works flawlessly on both mobile and computer. Professional looking reports and very user friendly. Scheduling, inspection notifications emailed automatically, billing and invoicing, maps all in one package.

Cons: There is really not much negative I can think of. It is a touch pricey, but well worth the expense..

Overall: Fast, easy and professional reports. I get my evenings back too. When I leave the home Im inspecting I am done. Best business move I have ever made. Could not be any happier.

Capterra loader

The software is amazing constant proactive updates & responsive updates outstanding customer service

Feb 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Constant updates to improve the software both proactively and in response to users requests. A clear and professional report that realtors and customers love. I feel once I have finished all of my customizations and have been inspecting longer I will be able to leave the home with 90% of the report completed and have only to review and add some details.

Cons: It is difficult to provide cons as any problems or issues experienced are quickly addressed by the staff. There is the occasional glitch or issue, but it is quickly fixed.

Overall: Amazing home inspection report software that makes my job in reporting the condition of a home to the buyer easy. It provides a very clear presentation to the customer and realtor with realtor friendly recommendations interface. It also provides easy online payment interface that I use seamlessly with my financial institution. Customers and realtors are extremely happy with the resulting report.

The Spectora staff is very responsive to all suggestions users have and they are constantly (almost daily) improving the software.

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It's the best!

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I have looked at virtually every other home inspection software available on the market for the last two years finding not one suitable to replace the program I have used for 20 years. Spectora gives me a sleek modern look, integrates photos into the report, and is easily editable. I can adapt it to my methods and procedure rather than having to adapt my procedure to it. It is very comprehensive in the entire process from booking to follow-up. Great support and support staff.

Cons: Very little. There are some flow issues with the report writing that I wish I could edit, but you can't have everything.

Overall: I desperately needed to upgrade my software. I really did not want to do it. My experience with Spectora has been as great as any major change can be. I would have preferred to have the same features in my old software. That is the only way this experience could have been better. The more I use it, the easier and better it gets.

The Best Business Decision I've Ever Made

Dec 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is incredibly easy to use and making changes in the template, capturing photos/video, and sending to clients is as easy as a click through the app.

Instead of releasing updates every 6 months or longer like most Inspection software companies Spectora releases updated as often as every few days.

Cons: I would like to see an auto delay option allowing me to choose to have a report held and auto sent 2,4,6 hours after I publish it. If I need to make an edit before the delay I could jump back in the report prior to delivery.

Amazing software! It has actually been one of the biggest reasons for my success.

Jul 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This may seem odd, but it's the owners of the company. Michael and Kevin are incredible and are on the move! They are extremely responsive to the needs of their users and implement suggestions at an incredible rate. They have, and continue to expand the most comprehensive and modern inspection software out there. My advise to the old players in this market is WATCH OUT ;)

Cons: Literally nothing, the speed that they innovate and adapt to the needs of their users makes any con I place here obsolete.

Overall: A competitive edge in my market.

Few softwares are worth the disruption in workflow it takes to change. Spectora was worth it!

Jul 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is the most current and easy to use software for our industry. It is the cleanest and most professional delivery of a report I have yet observed. I was paying more for my office management software than I am for both the home inspection and the office management portion combined through Spectora.

Cons: You obviously do not own the software so there is the residual cost involved in utilizing a their product. The benefits that I have found definitely outweigh the inconvenience of that monthly fee though.

Excellent software, Excellent service

Jun 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Spectora provides an easy to use interface for creating great looking web based and PDF reports. They are an all in one solution that allows for automated contracts, collecting payment and report delivery. Every aspect of the software has been very well thought out and there are constant updates and upgrades being made before I even realize that I need them. I highly recommend the Spectora team. It has been a huge part of me growing my business this year.

The One

Mar 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Its ease of use, its constant progression, the presentation to the clients, the accessibility of the developers, the Spectora community all make this software an exciting thing to be a part of. I would have given it a 6 star review for 'value for money' if I could.

Cons: I've got one; the fact that I can't yet use the online scheduler because it won't let me automatically add a tax percentage to the inspection total.

Overall: A great software AND business management tool

Awesome

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to perform inspections now and not be in front of the computer for hours on end finishing a report.

Cons: There are a few bugs to work out from time to time. however, you will have that with any software and I believe the support and the open mindedness of the development team is top notch and they are here to help us succeed and in turn they succeed! Great Company ! Great Support! Great Software!

Overall: My reports used to take me 4 or 5 hours to complete at home after spending the same amount of time a a house inspection do I had around 10 hours per inspection and doing 2 a day was a daunting task. now I spend 3-4 hours at a house and 30 mins. to and hour at home tweaking my report in most cases. this software has given me some life back! I highly recommend it and realtors love it too! I say buy it unless you live in my area of Texas so I can be set apart from the pack!

A clear choice of home inspection software! Outstanding product and support!

Apr 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean, easy to use, and customizable.

Cons: I have not yet encountered a downside to using this software.

Overall: As a home inspector, I have been in search of a clean, comprehensive, and user friendly home inspection software. I have been consistently disappointed and frustrated at the options that were on the market prior to Spectora. Upon finding Spectora, I was relieved and excited to have found my new platform for home inspection reports. The user interface is easy to navigate, and produces a clean and quality report for the client. Spectora has options for automating payment, scheduling, pre-inspection agreements, and follow up emails to all parties involved in the transaction. Spectora instantly improved my business and has allowed me to spend more time growing my business and less time dealing with scheduling, reports and follow up. I would highly recommend Spectora for any home inspector.

Recommendations to other buyers: Try it out and see for yourself.

The Future of Home Inspection Software is Here!

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Coming from a old Microsoft Word program to Spectora has been the greatest and easiest change for me. I have tried many other software programs but never felt comfortable enough to switch. When I tried Spectora I knew I found the one I have been waiting and looking for. The automation of emails is fantastic. Agents are really liking my reports. Easy and fast! I am doing reports on-site now. No more staying up late at night or waking up at 4am to finish reports. I forgot what it was like to have so much free time. Thank you Spectora for doing what you do.

Cons: I really don't have any cons about the software coming from a 15 year old program. The learning curve was not bad at all.

The Spectora software program is easy to use and requires very little support to get started.

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like having the freedom to tailor the software to meet my specific needs. Every Inspector has their own preference on how they perform their inspections. This program provides the user with the flexibility to "have it their way". The software designers have applied feedback from the inspectors to implement updates on a regular basis. The designers listen to the feedback on Facebook and other platforms to gather the information. The automation portion of the program sends reminder notifications to the client and agents, In addition; the system provides the inspector with the option to send out the agreement, and invoice. This software system is the complete package.

Simply the Best

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to build/edit your own templates

Cons: Minor issues with photos when using the phone/tablet app

Overall: Spectora makes running my business easier and less stressful.

Spectora is the way forward in inspection reporting software. Our clients love, and so do we!

Jul 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The report is everything. Only 25-40 pages of relevant information that is easy for the customer to read. The app works seamlessly so that you aren't slowed down during an inspection, and you can even tailor your own inspection templates. Add the company marketing, customer / realtor and financial tracking features, and Spectora can't be matched by any other software on the market.

Cons: We have had very few problems using Spectora. On one occasion, template items kept duplicating themselves when I tried editing a report from my tablet in the field. However, this is easily corrected by only using the app when using a tablet or phone.

Glad I switched after 6 years of a diffrent software

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wow I cant pick just one... The desktop version is smooth as butter witch makes setting up very easy to learn. I can get very in depth customizing my template to flow the way my team inspects, Video included in my reports, Auto text and email when sending out the reports and The repair request builder is a nice touch for my agents! Well built software and I am glad to be on the teat using it.

Cons: I would like to be able to move my arrows and circles in my photos after they are set.

Overall: All of the backside operation integration is amazing from drip email to online scheduling. It is again smooth and very user friendly.

The best, hands down! Trust me, I've tried them all.

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Modern Take, outstanding customer support. Couldn't ask for a better software. They are updating frequently too! Gets better and better. There really is no comparison. The other softwares cause nothing but headaches. Spectora is the real deal!

Cons: Nothing.

Capterra loader

Clean and Easy to Use - Great Customer Support

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely easy to use and looks better than any reporting software on the market. I received a lot of feedback from my clients stating that they love the look and they loved how the photos are integrated in with the report. The customer service and Technical Support is top-notch. I highly recommend Spectora!

Cons: The only downside is that some of the more technical features are in the process of being developed. But based on what I've seen over the last few months, they will be added soon.

Overall: A better-looking report and faster report riding time. Which translates to more time with my family.

First Class Team

Apr 20, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Great user interface and great list of features expected in todays competitive industry. Unmatched Customer Service!

Cons: Some bugs (always quick to address), some desired features still in development.

Overall: The guys at Spectora are working hard to put out the very best Home Inspection platform/solution possible. Their customer service and support is unmatched. Spectora is in an excellent position to dominate the market in the near future. For a relatively early platform these guys are making regular updates and improvements. There UI is clean and user friendly. Reports are simple, clear and easy to read. Great stuff.

Recommendations to other buyers: Give these guys a try. Its a great system.

Amazing customer service, modern interface & reports

May 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: The first thing we've noticed since switching to Spectora from another leading home inspection software is the customer service. Our rep has blown us away with his willingness to go above and beyond - even with items for our business unrelated to the software itself! He's super responsive, communicates well and is pleasant to work with. We are just starting to really dive into the software but we like the modern look of the interface and reports. The software is user friendly and is compatible with the latest technology.

Spectora is a revolutionary software.

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Spectora is an amazing software. The automation features and the simple to read and navigate report format is incomparable to any other reporting software. Using two other reporting software's before discovering Spectora, I'll never change again. Spectora has revolutionized my business, I couldn't be more satisfied.

Cons: There is very little to dislike with the software however it would be nice if there was a feature when editing your template to show you how the note or section will appear when using your template at an inspection.

New, fun , organized, and a great change.

Nov 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the simple read for our clients. Spectora makes for easy navigation through the Inspection Report with tabs and directional instructions. Tech Support/Customer Service always have the answers or will give my questions/concerns their due diligence to find an answer.

Cons: I don't like the fact that you cannot reach customer service or tech support when needed. The work we do will, at times, have a computer glitch or other issues and getting immediate help is crucial to the promise we make to our clients of same day report.

Spectora software has streamlined and added incredible value to our business.

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: From the software itself, which is polished, excellent and user-friendly, to the simple but effective and helpful business automations, to the payment and agreement integration, to the creation of the website and the SEO packages, and the personalized professional and excellent customer service, we whole heartedly recommend Spectora. It is the best business decision we've made yet.

Cons: I don't have anything negative to say about this company. They are continually fine tuning their product and it just gets better.

Spectora is awesome. The customer service is great. Easy to learn. Scheduling and reporting

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Fast and efficient. User friendly. Issues are handled immediately. Reports can be completed in the field. Easy to review with clients on site. Awesome looking reports.

Overall I've had a very positive experience with Spectora, I'm happy to have found them!

May 23, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing that I like the most about this software is the final product that my clients get to see. It's well laid out graphically and clients can easily navigate to see all of the information.

They also have the option to simply print it out if they want something to hold in their hands.

I was banging my head against the wall trying to figure out some of the other antiquated software that's currently available. I would get so frustrated over simple little tasks, that in this day and age, should not be an issue. Spectora is like a breath of fresh air and they are always available to help you out.

Cons: Like with anything else it just takes a little time to get it sorted out and set up to how you like it. I feel like the more experience I get with it the smoother it works.

Overall: Great automation, sends out reminder emails so I can spend more time away from my computer.

Spectora is easy to use, has great customer support, and the realtors and clients love the report.

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Spectora produces clean easy to read reports. The software is very intuitive to use. I am a new inspection company, and was quite confused about which software I should go with. Looked at some of the competition, and am so glad I found Spectora. Cost? worth every penny.

Cons: Have not found anything to complain about yet. Don't think I will. If you are a newbie like I was, this software company will help you get going.

Overall: The software lets a guy who is newer to the industry look like an old pro from the first report.

Truly the next generation of software

Nov 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is beautiful, easy to use, has excellent customer service (even tolerating and answering some of my ridiculous requests) fluid, constantly updating with actual features, hands on developers... on and on and on I believe this IS the next generation.

Cons: It still has a way to go before it reaches its full potential. It's fun to be a part of that process.

Overall: Makes my job, and my home life much more enjoyable. Saves me time. Allows me to present a beautiful product to my clients which raises the value of my company.

Spectora home inspection software is a great product.

Nov 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Time saved writing reports after business hours.

video capabilities

allows me to perform more inspections due to the time-savings

Overall: time savings

These guys are amazing , they actually listen to what we need and want in imspecti on software

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Best customer service ever , they are very open to what we need , they ask the users for our input and then they make it happen

Capterra loader

Amazing, talented and professional web design team made the entire process easy and fun.

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy it is to customize the software and navigate your way through the dashboard. The design team did an amazing job on my site and made the entier process very easy and fun. Having both my software and web site through Spectora made the integration between the web site and the software smooth. I feel like being a newer company allows them to have the latest in software and offer the latest trends. I have found everyone there to be helpful courteous and professional.

Cons: I wish i could buy the software outright and then pay for the updates when they occur for a small fee. Having the option of updating or not would be nice too. Possibly even offer a discount on the software and updates to certified inspectors and loyal customers.

Overall: Integration between software and web site and increased exposure.

Capterra loader

Fantastic

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: A modern day solution, easy to use, well designed backed by a support staff that actually listens. Made several suggestions and in less than a week, what they agreed with was implemented. Can't ask for more.

Overall: Always on the look out for systems that make our work more efficient. My current solution is antiquated, they do not listen and after more than 8 years its time to move on. I almost chose another solution when I was introduced to this. Easy to use, efficient, technological superior to anything out there.