--- title: "iET ITSM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about iET ITSM Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/157199/iET-ITSM/" page_type: "product" language: "en" --- # iET ITSM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) iET ITSM ## What is iET ITSM? iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management. ## What is iET ITSM used for? [ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €60000 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iET ITSM?[Manage this product listing](https://www.g2.com/products/iet-itsm/claim_requests/new?auto=true) ## iET ITSM Overview Updated September 2026 AI summary iET ITSM is an IT service management solution designed for organizations of all sizes, offering core capabilities such as incident, problem, and change management, asset tracking, and a self-service portal. The platform also supports configuration, contract, and knowledge base management, with optional modules for availability, release, and project management, and is available across cloud, web, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iET ITSM 4.5 (2) VS. [4.6 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price €60000 Flat Rate, One Time Starting Price $104 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.5 (52) Value For Money 5.0 (1) Value For Money 4.5 (51) Customer Service 4.5 (2) Customer Service 4.5 (52) ## iET ITSM alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about iET ITSM Overview ### What company size and specific industries is iET ITSM built for? iET ITSM is designed for businesses of all sizes that need to manage IT operations, including incident management, issue detection, risk analysis, and regulatory compliance. It is not limited to a specific industry and fits organizations seeking an on-premise or SaaS IT service management solution. Features and Usability ### What are the key features of iET ITSM? iET ITSM offers incident management, problem management, change management, and release management for IT service workflows. It also includes configuration management, asset tracking, and contract/license management, plus a self service portal, service catalog, knowledge base management, project management, and availability management. Getting Started and Support ### What training and onboarding options does iET ITSM offer? iET ITSM provides in person training and documentation. In person sessions support guided instruction with trainers, while documentation offers written material for self-paced reference and feature lookup. These formats give teams two ways to review setup steps and product information. Getting Started and Support ### What customer support options does iET ITSM offer? iET ITSM provides chat support for customer assistance. No reviewer feedback on support experience is available here, so user sentiment about response times, helpfulness, or common issues cannot be stated. The listed channel is the only support option included in the catalog data. ## Features AI summary Based on 834 ITSM reviews Capterra reviewers highlight these as the top features buyers look for in ITSM software: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) iET ITSM includes **Asset Tracking** and **Incident Management**, giving IT teams visibility into hardware and software resources while helping them respond to service disruptions in a structured way. However, it does not offer **Support Ticket Management**. Instead, it provides **Problem Management** (**46%**), which can help teams identify root causes and reduce repeat incidents over time, helping businesses improve service reliability and maintain better control over IT operations. Problem Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Availability Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Change Management Track and monitor efficient handling of all changes/transitions Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Contract/License Management Track, store, and access client contracts or licenses iET ITSM 12 features ### All Features - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Change Management: Track and monitor efficient handling of all changes/transitions - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Incident Management: Manage and track all disruptions and incidents - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) Basic €60,000 Flat Rate,One Time Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VR Victor R. Service Desk Analyst first and second line support Information Technology and Services ### "Overall description" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 24, 2022 From my side, I don't complain at all, it was easy to use, we could track the incidents, assign the incident to other colleagues, get notifications in real-time, track the resolution of the ticket per agent, create reports, I consider the platform fulfills all the main purposes of IT service management. Pros The platform is easy to use It doesn't have a complex interface The fields to describe an incident can be modified It has the option to autofill to document quick tickets for example password reset request it's easy to track all information provided by a different department on the same ticket Cons After getting updates in the software, the platform was working slowly, and it was taking some time to get to normal. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Operations Manager ### "The most flexible IT Service Management platform ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2017 Enormous flexibility, Out-of-the box feature richness. PinkVerified for 15 processes. Longtime participant in Service Management market. Pros It's flexibility, the capability to create whole new featuresets and modules. The platform can be used for standard ITSM functions, but can also be used to deplay GDPR, ISO and NEN supporting functionality. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.