# iET ITSM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about iET ITSM Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/157199/iET-ITSM --- # iET ITSM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) iET ITSM ## What is iET ITSM? iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management. ## What is iET ITSM used for? [ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €60000 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iET ITSM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.iet-solutions.com/&name=iET ITSM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iET ITSM 4.5 (2) VS. [4.6 (1,632)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price €60000 Flat Rate, One Time Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.5 (52) Value For Money 5.0 (1) Value For Money 4.5 (51) Customer Service 4.5 (2) Customer Service 4.5 (52) ## iET ITSM alternatives [4.5 (703)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (517)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (1,402)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Availability Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Problem Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Change Management Track and monitor efficient handling of all changes/transitions Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Contract/License Management Track, store, and access client contracts or licenses iET ITSM 12 features Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track and monitor efficient handling of all changes/transitions Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Manage and track all disruptions and incidents Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) Basic €60,000 Flat Rate,One Time Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VR Victor R. Service Desk Analyst first and second line support Information Technology and Services ### "Overall description" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 24, 2022 From my side, I don't complain at all, it was easy to use, we could track the incidents, assign the incident to other colleagues, get notifications in real-time, track the resolution of the ticket per agent, create reports, I consider the platform fulfills all the main purposes of IT service management. Pros The platform is easy to use It doesn't have a complex interface The fields to describe an incident can be modified It has the option to autofill to document quick tickets for example password reset request it's easy to track all information provided by a different department on the same ticket Cons After getting updates in the software, the platform was working slowly, and it was taking some time to get to normal. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Operations Manager ### "The most flexible IT Service Management platform ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2017 Enormous flexibility, Out-of-the box feature richness. PinkVerified for 15 processes. Longtime participant in Service Management market. Pros It's flexibility, the capability to create whole new featuresets and modules. The platform can be used for standard ITSM functions, but can also be used to deplay GDPR, ISO and NEN supporting functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)