--- title: "Serfy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Serfy Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/157204/Serfy/" page_type: "product" language: "en" publication_date: "2026-10-05" --- # Serfy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Serfy ## What is Serfy? Serfy - unique maintenance service NETWORK. - For Maintenance Service Companies Serfy is a field service management software, empowering to get tasks from their Clients and manage it to Field staff or Outsource Partners. - For Maintenance Service Buyers Serfy is a FREE and Universal tool to report all kinds of issues to all their Service providers. - Serfy is used mostly by Commercial property management and Facilities companies. Contact us for more. ## What is Serfy used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Serfy?[Manage this product listing](https://www.g2.com/products/serfy-io/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Serfy 5.0 (5) VS. [4.6 (502)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $25 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.5 (502) Value For Money 5.0 (5) Value For Money 4.5 (495) Customer Service 5.0 (5) Customer Service 4.7 (498) ## Serfy alternatives [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (232)](https://www.capterra.com/p/177014/Skimmer/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (5,318)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157204/Serfy/alternatives/) ## FAQs about Serfy Overview ### What company size and specific industries is Serfy built for? Serfy is designed for business center and shopping mall operators, as well as companies in utilities, telecommunications, facilities management, HVAC, cleaning, and related device maintenance. It fits organizations that handle ongoing maintenance operations across commercial properties and service-heavy environments. Features and Usability ### What are the key features of Serfy? Serfy offers issue management and issue tracking, plus support ticket management, work order management, and task management for organizing service tasks. It also includes scheduling, routing, assignment management, alerts/escalation, real-time monitoring, electronic signature, service history, and an API for connecting workflows. Getting Started and Support ### What training and onboarding options does Serfy offer? Serfy provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions enable guided remote setup, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Serfy offer? Serfy provides email/help desk, phone support, and chat. Support is organized around these channels, giving users multiple ways to get help. No reviewer feedback is available on response speed, helpfulness, or common support frustrations, so only the listed support options can be confirmed. ## Features AI summary Based on 4,034 Field Service Management reviews Capterra data shows that buyers of field service management software rank the following features as their top priorities: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) Serfy supports **Mobile Access**, which gives field teams access to job details and updates while working on-site. However, it does not include **Job Tracking** or **Job Scheduling**. Instead, it offers **Scheduling** (**61%**), a related capability that can help businesses assign work and manage calendars more efficiently. Together, these features help teams stay connected in the field and keep daily service operations organized. Scheduling 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Service History 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Work Order Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Assignment Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assign issues and tasks based on availability or required skills Serfy 23 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Signature: Digitally sign online documents - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - Mobile Access: Access software remotely via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Prioritization: Arrange tasks based on the level of priority or urgency - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Recurring Issues: Set an issue to repeat - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 5.0 (5) Free Trial ALL FEATURES, NO HIDDEN COSTS $25.00 Per User,Per Month Value for money 5.0 (5) 5.0 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Marius C. maintenance supervisor Civil Engineering ### "Serfy review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2026 Overall, my experience with Serfy has been positive. It provides an efficient and user-friendly way to manage support tickets and team communication. The interface is intuitive, implementation is straightforward, and the system helps improve response times and organization. Although there is room for improvement in customization, reporting, and occasional bug fixes, the platform delivers solid functionality and good value for everyday ticket management needs. I would recommend it to teams looking for a practical and affordable service desk solution. Pros erfy is easy to learn and use, even for team members who have limited experience with helpdesk or ticketing systems. The ticket management workflow is straightforward, making it simple to track, assign, and resolve requests efficiently. Team collaboration features help keep communication organized, and email notifications ensure that important updates are not missed. The platform also offers good value for money compared to more complex enterprise solutions. Customer support has been responsive and helpful whenever assistance was needed. Cons While the platform is generally reliable, there are occasional bugs and minor performance issues that can affect productivity. Some advanced reporting and customization options could be improved, especially for organizations with more complex workflows. Email notifications can sometimes feel excessive, and it would be useful to have more granular control over notification settings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Linas M. Head of Department Food Production ### "This is better than the competitors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2026 We adapted it for multiple areas, integrated the processes, and refined them to meet our needs. We can now analyze the available information and make the necessary decisions. Pros Simplicity of the program. I haven't seen a simpler program for the average user—a few clicks or a scanned barcode, and the task is already in the system. Cons Search within the program. It’s not a major downside, the search algorithm simply works in a somewhat specific way. Alternatives considered [Alldevice CMMS](https://www.capterra.com/p/10053280/Alldevice-CMMS/) Reasons for choosing Serfy Simplicity for the average user and accessible options to tailor the program's functionality to specific needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Mantas D. It Administrator Facilities Services ### "Great looking, easy to learn task management system." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 Has very simple design, but offers lots of flexibility. Great support team. Large number of workers managed to learn how to use the app in short period of time. Pros Helped a lot in the processes of changing paper documents into digital versions and managing company tasks online. Cons Takes some time to learn, but not too long. Some help from support team can be required. Some graphical glitches happened on specific phones models, but were solved quickly by developers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 11, 2026 Thank you Mantas for making us better with great ideas and feature requests! RG Rytis G. CEO Information Technology and Services ### "Serfy is simple and intuitive and was adopted quickly, even by eldest members. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2018 Faster and richer communication with our clients and colleagues. Less paper work. More productivity data for analytics. Pros Client satisfaction increased by sharing the Serfy mobile app since they know what is happening to their services instantly. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 23, 2018 Thanks a lot Rytis. Happy to have you as a Client. Your insights and support helps us get better every day. LB Laimonas B. ### "Simplify - simply the best " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 30, 2016 It's equally perfect for big, long lasting, ongoing job processes , and for small unique projects. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 27, 2017 Thanks, I am glad It helped you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.