--- title: "Neon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Neon Software - reviews, pricing plans, popular comparisons to other Telecom Expense Management products and more." source_url: "https://www.capterra.com/p/157244/NEON/" page_type: "product" language: "en" --- # Neon Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Neon ## What is Neon? NEON is the leading developer and integrator of high quality Billing software. We are an engineering company that takes care of your Billing needs and allows you to concentrate on success of your business.Integrated with multiple payment providers (Authorize.NET, PayPal, Stripe etc).100% web-based platform. Taxes management, support for multi currencies and international companies, invoice reminders for due and unpaid invoices. ## What is Neon used for? [Billing and Provisioning](https://www.capterra.com/billing-and-provisioning-software/)[Telecom Expense Management](https://www.capterra.com/telecom-expense-management-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £30 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Neon?[Manage this product listing](https://www.g2.com/products/neon-telecom-billing/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Neon 4.0 (2) VS. [0.0](https://www.capterra.com/p/48069/Cadebill/#reviews) Starting Price £30 Per User, Per Month Starting Price $2000 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 0.0 (5) Value For Money 4.5 (2) Value For Money 0.0 (5) Customer Service 3.0 (2) Customer Service 0.0 (5) ## Neon alternatives [4.3 (255)](https://www.capterra.com/p/139751/Maxio/reviews/) Starting price $599.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Oneir](https://www.capterra.com/p/66848/Oneir/) [4.8 (5)](https://www.capterra.com/p/66848/Oneir/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/66848/Oneir/) [DealHub](https://www.capterra.com/p/172031/Dealhub/) [4.7 (96)](https://www.capterra.com/p/172031/Dealhub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172031/Dealhub/) [Chargebee](https://www.capterra.com/p/131433/Chargebee/) [4.3 (110)](https://www.capterra.com/p/131433/Chargebee/reviews/) Starting price $7188.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131433/Chargebee/) [View all alternatives](https://www.capterra.com/p/157244/NEON/alternatives/) ## FAQs about Neon Overview ### What company size and specific industries is Neon built for? Neon is designed for small to large companies across a wide range of industries that need an invoicing tool to reduce paperwork and manage billing tasks. It suits organizations that want a simpler way to handle invoices and spend more time on work that generates income. Features and Usability ### What are the key features of Neon? Neon offers billing and invoicing features such as billing rate management, customizable invoices, invoice creation, invoice history, and online invoicing. It also includes payment processing, online payments, billing portal, dunning management, recurring/subscription billing, multi-currency support, CRM, contact database, fraud detection, reminders, and VoIP for telecommunications use. Getting Started and Support ### What training and onboarding options does Neon offer? Neon provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote learning, and documentation gives written reference material for self-paced review and setup checks. Getting Started and Support ### What customer support options does Neon offer? Neon provides 24/7 live rep support and chat. Those channels let users reach help at any time through a person or messaging. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 16,388 Telecom Expense Management reviews Capterra data shows that buyers of billing and invoicing software rank the following features as their top priorities: - **Invoice Processing** (**53%** of reviewers rated this feature as critical) - **Invoice Creation** (**55%**) - **Quotes/Estimates** (**55%**) Neon includes **Invoice Creation**, one of the top features buyers look for in billing and invoicing software. However, it does not offer **Invoice Processing** or **Quotes/Estimates**. Instead, it provides other relevant capabilities that reviewers also value, including **Online Invoicing** (**51%**), **Payment Processing** (**52%**), and **Invoice History** (**44%**). These features help businesses send bills digitally, collect payments more efficiently, and keep accurate records, allowing teams to manage day-to-day billing tasks with better visibility. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Billing & Invoicing Create, manage, and send invoices or bills to customers Billing Portal Gateway through which end users can view past bills and pay current invoices Billing Rate Management Setting up the amount/charge for per hour of work by a company or professional Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contingency Billing Business model where clients pay their lawyer a fee only if the case is won/settled successfully Neon 26 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Billing: Create bills and invoices that can be customized in various ways, including customizable billing intervals, reusable rules & templates - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - For Telecommunications Industry: Specifically for telecommunications industry - Fraud Detection: Identify and prevent suspicious activity - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Mobile Payments: Clients can submit payments via mobile devices - Multi-Currency: Manage and handle various international currencies - Online Invoicing: Create, send, and view electronic invoices - Payment Processing: Accept, record, and reconcile financial transactions - Payments: The ability to accept online payments for classes or equipment, store payment information, or set up recurring payments. - Post-Paid Service: Services paid in real-time or end of the monthly billing cycle. - Pre-Paid Service: Services paid in advance before the end of the monthly billing cycle. - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Rating Engine: The calculation of a price/premium based on specific variables. - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Basic £30.00 Per User,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KM Kenneth M. Chief Operating Officer Non-Profit Organization Management ### "NEON CRM FOR NON PROFIT MANAGEMENT" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 October 23, 2018 Overall, we think the monthly cost for NEON is reasonable and they offer a non-profit annual rate. There have been some issues with importing historic data into the system from oler Constant Contact databases and not all of the imports were properly categorized upon upload. Once a user learns the system and how to filter data, it becomes an extremely powerful capability for an organization. Pros The ability to build custom forms/questionaires for the recipients of the services of our non-profits is an excellent feature. Custom forms are easy to build and to post within our website which was also built by NEON. They have also recently built up their relationship with Constant Contacts. Linking to CC is now done directly through a tab within the NEON account. Creating newsletters and custom importing specific categories from our NEON data base is EXTREMELY easy and efficient now. Cons NEON customer service and tech assist is sub par. Sending an email or IM to the tech support has often gone with no reply. When we have scheduled a tech assist or training phone call the NEON rep has been little to no use and got through 2 questions out of 8 during a 30 minute teleconference. We were then billed for tech assist even thought the information provided by the representative was either useless and the rep was certainly not an expert on the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC Glenn C. President Telecommunications ### "Great Product and Price!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 20, 2017 NEON helped fill a gap for a special platform we needed to provide to certain clients. The low monthly cost was quickly made up by being able to track the customers usage more efficiently. NEON provides a nice portal for your customers to see what is going on and what kind of usage they have been using. Pros Automatic billing, portal matches my website and colors. Cons No sales tax reports. Can't create a manual invoice and sent to customer immediately. For example: If I want to charge setup fee's or for equipment where payment is due upfront. Would like NEON to disable customers pbx account. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 20, 2017 For Manual Invoices please go to Billing -> Invoices -> and click on Add New Invoice button. There you can create one-off invoices and can send straight away. Disabling customer is implemented please check guide for this. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.