# Dynamics 365 Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Dynamics 365 Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Dynamics 365 Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/157279/Dynamics-365 --- # Dynamics 365 Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 1, 2025 Written byAndrew Blair Andrew Blair Content Analyst Andrew Blair is a content analyst at Capterra, covering marketing, cybersecurity, and emerging technologies across industries. His research and data insights for small and midsize businesses have been featured in SBS Media, IT Brief Australia,... [See bio & all articles](https://www.capterra.com/resources/author/andrew-blair/) Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Andrew Blair](https://www.capterra.com/resources/author/andrew-blair/) Content Analyst Andrew Blair is a content analyst at Capterra, covering marketing, cybersecurity, and emerging technologies across industries. His research and data insights for small and midsize businesses have been featured in SBS Media, IT Brief Australia, and Technology Decisions media publications. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dynamics 365 Dynamics 365 Overview: ### Key takeaways Insights from verified Capterra reviews Dynamics 365 helps manage customer relationships, business operations, and reporting through centralized tools. It’s most used by administrative and IT teams in software services and support roles. Its contact database and integrated business operations are valued, though many cite friction with mobile access and third-party integrations. Recent updates, such as AI-generated summaries and Copilot tools, improve automation and responsiveness. ### Our verdict It suits teams that rely on Microsoft tools and need daily access to customer relationship management (CRM) and business management features. Its modular structure offers flexibility, but expect trade-offs in ease of use and integrations. Setup and navigation may take extra time. While pricing scales with functionality, the entry plan aligns with small business budgets, making it a viable option for long-term operational control. Top alternative Featured Overall rating Based on 5,817 user reviews Reviews sentiment Positive 88% Neutral 10% Negative 2% Pros & cons Centralized employee management platform Integrated team collaboration tools High and complex pricing structure Recurring bugs and technical glitches Starting price $50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dynamics 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Dynamics 365) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dynamics 365 4.4 (5,817) VS. [4.4 (18,771)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $50 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (5,764) Ease Of Use 4.0 (7,647) Value For Money 4.1 (4,787) Value For Money 4.0 (6,560) Customer Service 4.2 (4,818) Customer Service 4.1 (6,264) ## Dynamics 365 alternatives Dynamics 365 may fall short for teams that are seeking simpler interfaces, broader third-party integrations, or more intuitive mobile access. If your priorities include faster onboarding or streamlined pricing, consider exploring other CRM tools that better align with your operational style. [4.6 (1,435)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.6 (5,738)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (13,555)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (15,335)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) ## Who uses Dynamics 365? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized employee management platform 91% positive reviews out of 547 Most reviewers indicate employee management is streamlined, enabling resource planning, productivity tracking, and cross-departmental coordination. Ayla S Manager, 51 - 200 employees. "Dynamics 365 significantly gows the business and income flow for the business, employees become more dutiful and alert, when they get all resources and tools of better workmenship, efficency level definitely improves, casualties get lesser and overall working environment up lifted significantly." High and complex pricing structure 53% negative reviews out of 491 Some reviewers describe pricing as expensive and confusing, with additional costs for modules, add-ons, and user licenses impacting affordability. Adam L Pharmacist, 11 - 50 employees. "I think the price point on microsoft products need to go down a slight bit, they have been expensive since the 90's." Integrated team collaboration tools 93% positive reviews out of 313 Most reviewers report team collaboration is seamless, with real-time sharing, organization, and communication across departments and locations. Steven A Multimedia Specialist, 2 - 10 employees. "We never lost any information and were able to communicate easily with everyone on the team to be up to date with changes made by another member." Recurring bugs and technical glitches 75% negative reviews out of 409 Most users report bugs and issues disrupt workflows, with frequent crashes, confusing errors, and unreliable integrations requiring extra troubleshooting. Eva I business process analyst, 51 - 200 employees. "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." Comprehensive business activity tracking 97% positive reviews out of 182 Most reviewers describe tracking as highly versatile, letting teams monitor sales, inventory, projects, and customer interactions in one place. Andres M Research, 1 employee. "Easy to use, really intuitive, helps a lot for sales tracking, and has high storage for their databases" Frequent slowdowns and lag 77% negative reviews out of 365 Most users comment performance and speed issues include slow load times, lag, and delays, especially with large data or multiple integrations. seriana M Estimator, 201 - 500 employees. "There are long lag times and the processing times can take a while and sometimes there is a disconnect and the process has to be restarted" ## Dynamics 365's interface The interface blends familiar Microsoft layouts with layered navigation that can feel dense for new users. It offers a centralized structure and integration with tools like Outlook and SharePoint, but you may face issues with menu depth, inconsistent search behavior, and mobile usability limitations. Andrew Blair Content Analyst It can take extra time to find key features or complete basic tasks, especially during setup. If your team depends on quick access and intuitive navigation, expect a learning curve before the interface feels efficient and predictable. Ease of Use 4.1 (5,764) 4.1 Based on 5,764 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Andrew Blair Content Analyst Dynamics 365’s top-rated features help unify operations and streamline collaboration across teams. The ability to manage content, contacts, and financials in one place gives businesses tighter control over workflows and better visibility into performance. Features 4.3 (5,753) 4.3 Based on 5,753 reviews Reviewers rated these Dynamics 365 features the highest. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Integrated business operations 4.5 (86) 86 reviewers rated this feature Supports cross-functional workflows by centralizing data and processes across departments. This feature helps unify sales, service, and finance operations, reducing duplication and improving visibility. Content management 4.5 (82) 82 reviewers rated this feature Enables centralized storage, version control, and collaboration on documents, images, and videos. Compatible with SharePoint and OneDrive, it helps organize marketing assets and maintain brand consistency. Contact database 4.3 (364) 364 reviewers rated this feature Allows detailed customer data storage, segmentation, and team-wide access. Key benefits include duplicate detection, integration with Outlook and Excel, and automation of personalized communications. Compliance management 4.3 (35) 35 reviewers rated this feature Helps businesses manage regulatory requirements and internal policies. While summaries are limited, this feature supports audit trails and structured documentation. Multi-currency 4.3 (38) 38 reviewers rated this feature Simplifies billing and invoicing for international clients by enabling automatic currency conversion and flexible base currency setup. Your team will find it reliable and easy to use for global operations. Budgeting/forecasting 4.3 (63) 63 reviewers rated this feature Supports financial planning and resource allocation. Reviewers value its role in tracking performance metrics and aligning budgets with business goals, though some mention a desire for more out-of-the-box templates. Conversation intelligence 0 reviewers rated this feature Analyzes sales calls and meetings to surface sentiment trends, keyword patterns, and coaching opportunities. Sales leaders use it to identify deal risks and improve team performance through real-time communication insights. Predictive lead scoring 0 reviewers rated this feature Ranks leads based on conversion likelihood using machine learning. This helps sales teams prioritize outreach, reduce time spent on low-potential contacts, and improve pipeline efficiency with data-backed decision-making. Relationship analytics 0 reviewers rated this feature Monitors engagement across emails, meetings, and calls to assess client relationship health. Visual indicators and trend analysis help reps identify which accounts need attention and which are progressing toward conversion. Sales accelerator 0 reviewers rated this feature Provides a guided selling experience with prioritized worklists and AI-driven recommendations. It streamlines daily tasks, improves follow-up timing, and helps reps stay focused on high-impact activities. AI-generated summaries 0 reviewers rated this feature Uses generative AI to condense customer interactions, emails, and meeting notes into actionable summaries. This helps sales and service teams reduce manual documentation and focus on follow-ups and decision-making. (Released in October 2024) Real-time customer journey orchestration 0 reviewers rated this feature Enables dynamic personalization across channels based on live customer behavior. Marketers can trigger actions instantly, improving engagement and reducing drop-off during campaigns. (Updated in April 2025) Copilot for sales and service 0 reviewers rated this feature Provides contextual suggestions, email drafts, and case resolution prompts directly within the workflow. This AI assistant helps cut down on response time and improve consistency across customer interactions. (Expanded in March 2025) Unified routing enhancements 0 reviewers rated this feature Improves how cases and leads are assigned by factoring in agent availability, skill level, and priority. This update helps support teams manage workloads more efficiently and reduce wait times. (Updated in May 2025) All key features (143) Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 66.67% of 9 reviewers that rated this feature as important or highly important Track money owed to a company's creditors/suppliers 54.93% of 213 reviewers that rated this feature as important or highly important Track outstanding invoices and the money owed from clients 56.91% of 181 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 60.47% of 86 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 50.94% of 53 reviewers that rated this feature as important or highly important Uses generative AI to condense customer interactions, emails, and meeting notes into actionable summaries. This helps sales and service teams reduce manual documentation and focus on follow-ups and decision-making. (Released in October 2024) 0 reviewers rated this feature Application programming interface that allows for integration with other systems/databases 77.78% of 9 reviewers that rated this feature as important or highly important Manage assets throughout their lifecycle to optimize profit 50.00% of 8 reviewers that rated this feature as important or highly important Compare and match accounting/financial records with corresponding bank statements 52.63% of 190 reviewers that rated this feature as important or highly important This aspect automates invoice creation, tracks billing cycles, and integrates with Word and Excel. Reviewers appreciate reduced manual effort, accuracy, milestone invoicing, and easy customization, though some mention the need for additional customization and third-party integration for POS syncing. 54.37% of 480 reviewers that rated this feature as important or highly important Supports financial planning and resource allocation. Reviewers value its role in tracking performance metrics and aligning budgets with business goals, though some mention a desire for more out-of-the-box templates. 63 reviewers rated this feature Technological processes and strategies used for collecting, managing, and analyzing organizational data 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 49.49% of 196 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks 38.71% of 31 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 65.22% of 23 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns 62.07% of 29 reviewers that rated this feature as important or highly important Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances 58.06% of 31 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 58.72% of 218 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees 100.00% of 1 reviewers that rated this feature as important or highly important Helps businesses manage regulatory requirements and internal policies. While summaries are limited, this feature supports audit trails and structured documentation. 35 reviewers rated this feature Combining loans, assets, liabilities, and other financial data from multiple subsidiary companies into one entity for reporting 25.00% of 12 reviewers that rated this feature as important or highly important Allows detailed customer data storage, segmentation, and team-wide access. Key benefits include duplicate detection, integration with Outlook and Excel, and automation of personalized communications. 364 reviewers rated this feature Manage, organize, and store contact information 55.56% of 603 reviewers that rated this feature as important or highly important Enables centralized storage, version control, and collaboration on documents, images, and videos. Compatible with SharePoint and OneDrive, it helps organize marketing assets and maintain brand consistency. 82 reviewers rated this feature Analyzes sales calls and meetings to surface sentiment trends, keyword patterns, and coaching opportunities. Sales leaders use it to identify deal risks and improve team performance through real-time communication insights. 0 reviewers rated this feature Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads 37.84% of 37 reviewers that rated this feature as important or highly important Provides contextual suggestions, email drafts, and case resolution prompts directly within the workflow. This AI assistant helps cut down on response time and improve consistency across customer interactions. (Expanded in March 2025) 0 reviewers rated this feature Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 51.11% of 315 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. 50.51% of 198 reviewers that rated this feature as important or highly important Initiate interactions with customers by proactively starting conversations or providing informational content 0% of 0 reviewers... Access previous interactions or concerns to maintain customer relationships 50.00% of 6 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics 40.00% of 40 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 49.09% of 55 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 47.73% of 88 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0.00% of 4 reviewers that rated this feature as important or highly important Creation and customization of dashboards 72.41% of 29 reviewers that rated this feature as important or highly important Connect to big data sources 54.55% of 110 reviewers that rated this feature as important or highly important Import and export data to and from software applications 58.40% of 238 reviewers that rated this feature as important or highly important Combining data from different sources and providing a unified view 0% of 0 reviewers... Graphical representation of data 56.70% of 224 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed 33.33% of 9 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 55.56% of 270 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 61.96% of 92 reviewers that rated this feature as important or highly important Transfer of data from one computer system to another 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 46.29% of 175 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 48.61% of 72 reviewers that rated this feature as important or highly important Pre-made examples and templates for emails 88.89% of 9 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 50.00% of 14 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability 0% of 0 reviewers... Monitor and record expenses such as purchases or charges incurred 55.88% of 68 reviewers that rated this feature as important or highly important Find & retrieve relevant data or documents 0% of 0 reviewers... Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk 66.67% of 3 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization 53.27% of 321 reviewers that rated this feature as important or highly important Generate reports to assess the financial performance of an organization 54.76% of 84 reviewers that rated this feature as important or highly important Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history 51.28% of 39 reviewers that rated this feature as important or highly important Designed for call centers 100.00% of 1 reviewers that rated this feature as important or highly important Intended to be used by insurers 0% of 0 reviewers... Operate/access software on iPad Devices 0% of 0 reviewers... Intended for medical use such as diagnosis, treatment, and consultation 0% of 0 reviewers... For realtors, real estate investors, property managers, and other real estate professionals. 100.00% of 1 reviewers that rated this feature as important or highly important Primarily serving startup companies 0% of 0 reviewers... Form predictions based on past and present data/trends 42.55% of 47 reviewers that rated this feature as important or highly important Manage allocation and performance of financial assets 0% of 0 reviewers... Centralized accounting record which tracks all financial transactions 54.96% of 131 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management 100.00% of 2 reviewers that rated this feature as important or highly important A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time 59.09% of 66 reviewers that rated this feature as important or highly important Supports cross-functional workflows by centralizing data and processes across departments. This feature helps unify sales, service, and finance operations, reducing duplication and improving visibility. 86 reviewers rated this feature Track interaction history by documenting conversations for contacts 51.64% of 122 reviewers that rated this feature as important or highly important Incorporation of a chat or messaging system within an organization's internal communication infrastructure 21.43% of 14 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 58.33% of 216 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices 57.76% of 161 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes 80.00% of 5 reviewers that rated this feature as important or highly important Creation, processing, verification, and execution of invoices till the payment is made 59.62% of 104 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 57.89% of 19 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 55.56% of 18 reviewers that rated this feature as important or highly important Tracking the status of previously identified performance measurements 54.78% of 115 reviewers that rated this feature as important or highly important Predict labor requirements based on past and present data/trends 0% of 0 reviewers... Automatically identify and save contact information of potential customers 47.93% of 121 reviewers that rated this feature as important or highly important Manage the process of attracting and converting business prospects into leads 50.00% of 32 reviewers that rated this feature as important or highly important It gives you tools to capture, score, and nurture leads from multiple sources, automate follow-ups, and assign leads to teams. Users think integration with HubSpot and Microsoft apps, segmentation, and collaboration are valuable, but some mention integration with marketing tools can be tricky. 51.25% of 400 reviewers that rated this feature as important or highly important Engage with a lead throughout the sales process by actively providing information 0.00% of 3 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors 61.90% of 42 reviewers that rated this feature as important or highly important Score a lead based on quality or likelihood to buy/convert based on predetermined criteria 100.00% of 2 reviewers that rated this feature as important or highly important Divide leads into buckets based on predefined criteria and routing rules 33.33% of 3 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests 40.00% of 10 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions 48.84% of 43 reviewers that rated this feature as important or highly important Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding 0% of 0 reviewers... Access software remotely via mobile devices 57.53% of 73 reviewers that rated this feature as important or highly important Access the system via a mobile application 52.00% of 25 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 38.71% of 31 reviewers that rated this feature as important or highly important Coordinate marketing efforts across channels (email, landing pages, social media, etc.) 40.00% of 25 reviewers that rated this feature as important or highly important Simplifies billing and invoicing for international clients by enabling automatic currency conversion and flexible base currency setup. Your team will find it reliable and easy to use for global operations. 38 reviewers rated this feature Create, send, and view electronic invoices 51.70% of 147 reviewers that rated this feature as important or highly important Track all opportunities for potential sales and convert them into recurring revenue 100.00% of 2 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently 35.00% of 20 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 49.44% of 89 reviewers that rated this feature as important or highly important Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. 55.41% of 74 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software 33.33% of 21 reviewers that rated this feature as important or highly important Ranks leads based on conversion likelihood using machine learning. This helps sales teams prioritize outreach, reduce time spent on low-potential contacts, and improve pipeline efficiency with data-backed decision-making. 0 reviewers rated this feature A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time 54.90% of 51 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments 52.81% of 231 reviewers that rated this feature as important or highly important Tools designed to streamline the process of lead generation and management for sales teams 66.67% of 12 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses 49.48% of 97 reviewers that rated this feature as important or highly important Enables dynamic personalization across channels based on live customer behavior. Marketers can trigger actions instantly, improving engagement and reducing drop-off during campaigns. (Updated in April 2025) 0 reviewers rated this feature Receive data and information in real time 100.00% of 7 reviewers that rated this feature as important or highly important Manage all receiving processes within a warehouse 0% of 0 reviewers... Monitors engagement across emails, meetings, and calls to assess client relationship health. Visual indicators and trend analysis help reps identify which accounts need attention and which are progressing toward conversion. 0 reviewers rated this feature Timed notification for any upcoming task, deadline, appointment, or activity 61.54% of 13 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 59.35% of 123 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 56.88% of 494 reviewers that rated this feature as important or highly important Review, approve and cancel requests for goods/services to be purchased 66.67% of 6 reviewers that rated this feature as important or highly important Provides a guided selling experience with prioritized worklists and AI-driven recommendations. It streamlines daily tasks, improves follow-up timing, and helps reps stay focused on high-impact activities. 0 reviewers rated this feature Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. 0% of 0 reviewers... Dynamics 365 offers visual, customizable sales pipeline tracking, opportunity management, and forecasting. Reviewers indicate it streamlines workflows, supports collaboration, and integrates with Power BI and other modules, though setup requires planning and accurate data entry for reliable insights. 52.94% of 408 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies 0% of 0 reviewers... Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. 50.00% of 8 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources 46.78% of 171 reviewers that rated this feature as important or highly important Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 59.44% of 143 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 41.67% of 12 reviewers that rated this feature as important or highly important Display aggregated data points on one page for a bird's eye view assessment 60.87% of 23 reviewers that rated this feature as important or highly important Track the amount of money spent on a certain product or with a certain supplier 80.00% of 5 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction 50.00% of 4 reviewers that rated this feature as important or highly important Manage all supplier data and operations 76.19% of 21 reviewers that rated this feature as important or highly important Manage the planning and execution of supply chain activities 47.62% of 21 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests 60.76% of 79 reviewers that rated this feature as important or highly important You benefit from streamlined task assignment, tracking, and collaboration, accessible across devices and integrated with Outlook and Planner. Some reviewers find it user-friendly and customizable, but others report occasional clunkiness and wish for better Planner integration and reminders. 52.83% of 318 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 54.55% of 44 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 55.45% of 110 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 47.32% of 112 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 100.00% of 4 reviewers that rated this feature as important or highly important Manage, record and track all business exchanges in form of money and its related interactions in the system 100.00% of 2 reviewers that rated this feature as important or highly important Review data from past periods to reveal recurring tendencies and predict future performance 50.00% of 4 reviewers that rated this feature as important or highly important Improves how cases and leads are assigned by factoring in agent availability, skill level, and priority. This update helps support teams manage workloads more efficiently and reduce wait times. (Updated in May 2025) 0 reviewers rated this feature Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. 0% of 0 reviewers... Interact with data visualization elements, such as charts and graphs, to drill down into data 25.00% of 4 reviewers that rated this feature as important or highly important Manage and track operations and inventory within warehouses 70.27% of 37 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders 38.89% of 18 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 51.05% of 237 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Andrew Blair Content Analyst Dynamics 365’s top-rated features help unify operations and streamline collaboration across teams. The ability to manage content, contacts, and financials in one place gives businesses tighter control over workflows and better visibility into performance. Features 4.3 (5,753) 4.3 Based on 5,753 reviews ## Pricing Value for money 4.1 (4787) Dynamics 365 is billed annually across all plans and starts at $65 per user, per month for the Sales Professional plan, which sits at the upper end of the average small and midsize business (SMB) budget range of $35–$70 per user. Pricing scales by plan complexity and feature depth, with no public seat minimums listed. Free Trial [View pricing plan details](https://www.capterra.com/p/157279/Dynamics-365/pricing/) Professional $50.00 Per User,Per Month It includes: - Case management - Knowledge management (including knowledge authoring) - Microsoft 365 interoperation - Unlimited named users - Leads (creation only) - Microsoft Power BI Enterprise $105.00 Per User,Per Month It includes: - Microsoft Teams integration - Copilot in Dynamics 365 Customer Service - Embedded intelligence - Multisession support - Unified routing - Analytics and KPI reporting - Forecasting and scheduling - Portals - Custom applications (Microsoft Power Apps) - Workflow automation (Microsoft Power Automate) Premium $195.00 Per User,Per Month It includes: - Self-service chatbots and IVR - Live and persistent chat on messaging and social channels - Voice channel with inbound routing, conversation summarization and outbound calling Value for money 4.1 (4,787) 4.1 Based on 4,787 reviews ## Integrations Dynamics 365 connects with a wide range of productivity, analytics, and collaboration tools. These integrations, offered through a mix of native and third-party links, support unified workflows across sales, service, and operations. Popular integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Andrew Blair Content Analyst Linking Dynamics 365 with tools for email, data visualization, and document management helps your finance lead reduce manual entry, while your sales team gains faster access to customer insights and reporting. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (4818) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (4,818) 4.2 Based on 4,818 reviews ## User reviews Overall rating 4.4 Based on 5,817 reviews Filter by rating 5(3029) 4(2082) 3(571) 2(98) 1(37) Mentioned topic Sorted by most recent RS Radha S. Legal Assistant Legal Services ### "Powerful and Flexible, with a Steep Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 My overall experience with Dynamics 365 has been largely positive. It’s a powerful and flexible platform that works especially well for organizations already embedded in the Microsoft ecosystem. The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and reporting allowed it to support complex business processes. That said, it does come with a steep learning curve and can be resource‑intensive to implement and maintain. With proper training and support, however, Dynamics 365 becomes a robust, scalable solution for managing operations and customer relationships. Pros What I liked most about Dynamics 365 was how well it integrates with the broader Microsoft ecosystem. The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems. I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs. Overall, it felt like a powerful, centralized platform for managing information and processes efficiently. Cons What I liked least about Dynamics 365 was its complexity and learning curve, especially during initial setup and customization. While the platform is very powerful, it can feel overwhelming to configure without dedicated technical support or training. Performance can also be an issue at times, particularly with large datasets or heavily customized environments, and licensing costs can add up quickly depending on the modules and users required. Overall, it can feel resource‑intensive compared to simpler CRM or ERP solutions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User admin Accounting ### "Powerful and Flexible Platform with a Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 Overall, my experience with Dynamics 365 has been positive. While there is a learning curve and some complexity, its powerful features, flexibility, and ability to centralize business processes make it a valuable tool for improving efficiency and decision-making. Pros What I liked most about Dynamics 365 is how it unifies CRM and ERP into one platform, making it easy to manage operations and customer data in one place. It’s flexible, customizable, and provides useful insights through its built-in analytics Cons What I liked least about Dynamics 365 is that it can feel complex and overwhelming at times, especially during the initial setup and learning phase. Customization, while powerful, can require technical expertise, and performance can occasionally be slow depending on the configuration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Matt G. Director Insurance ### "Cumbersome, outdated, and expensive system" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 April 14, 2026 I think if we had the chance to select a new system again, we would definitely select differently. The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis. I also find the reporting is atrocious. Its archaic and difficult to use and update. Pros We find there is a lot of Microsoft support materials available to help, and putting in a Microsoft ticket is often helpful. The banking connectivity, reconciliation, and banking rules are super easy to set up and work really well when designed properly. Huge time saver on bank reconciliations. Cons Dynamics is simply a re-skinned Great Plains and FRX reporter from the early 2000's. Functionality and many of the issues still exist, which makes it difficult to use and navigate. I find Dynamics licenses and cost of maintenance are still very expense for the value provided. You have to use a third party consultant (or internal support) to implement and project management which was quite costly and cumbersome. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Acquisition parent company required us to select a new accounting system for all newly-acquired entities. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reasons for choosing Dynamics 365 Parent Company decision was made for all entities to migrate to one common system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Breanna C. bookkeeper Accounting ### "Worth the money!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 It has everything... From printing checks, invoicing, Sales quotes and marketing. Everything you need to power your business is at your fingertips. Pros Business Central is one of the many key components and functions that is very easy to use with the support of Copilot! Made printing checks a breeze! Cons Nothing! its has so many essential tools and makes working remotely so much easier! Its the perfect app to streamline your business Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KA khyan a. Manager Retail ### "Powerful Platform That Delivers, but Requires Investment to Get Right" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 13, 2026 Overall, it’s been a positive experience, but one that improves significantly over time. Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable platform. From an SDR lens, the biggest win is visibility and structure in the sales pipeline. You know where things are at, what’s moving, and what’s actually driving pipeline through campaigns. That’s critical in a high-volume environment. That said, it’s not a “set and forget” system. It needs ongoing attention - clean data, consistent processes, and decent internal ownership. If you’ve got that, it delivers strong value. If you don’t, it can feel like overkill. In short, a powerful platform that does the job well, but you’ve got to invest the time to make it work for you. Pros From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe -lead to opportunity -without needing to jump between systems. Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing. There’s also strong value in how everything connects. Being part of the Microsoft ecosystem makes a difference -data flows well, reporting is robust, and you can build out automations that genuinely save time. When you’re working volume as an SDR, that efficiency matters. Overall, if you’re using it properly, it’s a powerful system that supports scale and gives you confidence in your data and pipeline. Cons The main downside is how much effort it takes to get there. Out of the box, it’s not particularly intuitive, and for SDRs trying to move quickly, that can be frustrating early on. Simple tasks can feel overcomplicated until everything’s been refined. There’s also a bit of friction in day-to-day use - too many clicks in certain workflows, and if the system isn’t well maintained, pipeline hygiene can slip pretty quickly. Campaign management is strong in theory, but it relies heavily on good setup and discipline; otherwise, it becomes messy and harder to trust. From a value perspective, it can feel expensive if you’re not fully utilising the features. You really need adoption across the team to justify the cost. Customer Support has been hit and miss when submitting tickets, but most software solutions are fairly the same there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Lyn J. Senior Manager Construction ### "Microsoft Dynamics 365 review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 11, 2026 Overall my experience with dynamics has been good, however when given to third parties such as auditors it can be a struggle due to the complexity. Pros Dynamics 365 is a fully comprehensive accounting system which has a variety of unique features which makes it stand out. Cons My least favourite part of Dynamics is how overly complex it can be for new beginners. The system is designed for experienced accountants only. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Karen C. Hr Airlines/Aviation ### "Strutturato " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 6, 2026 La mia esperienza è stata positiva ma non soddisfacente. Purtroppo non adattabile al tipo di azienda e contesto Pros Molto strutturato e conosciuto Sicuramente un colosso e quindi sicuro. Inoltre scalabile su altri paesi Cons Data la sua struttura molto rigida, per aziende ancora piccole risulta difficile customizzarlo e renderlo adattabile Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Alexandra V. People Business Partner Wholesale ### "Dynamics 365 Scalablity " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 5, 2026 Dynamics 365 is the bedrock of our company and is used constantly. Outside the lag from being overly customized, the refreshed system now works more efficiently and seamlessly. There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software. Pros Dynamics 365 (D365) is our ERP that we use across our company. This software is the foundation of our sales and is a significant part of our business operations. The ability to scale based on our needs as our company has grown has been a true asset, and the cost was supportive of our company's budget. Our employees that interact with the platform report ease of use with the system and managers appreciate the reporting features. We have been able to customize the platform to meet our needs and the products we sell. Cons While the system is highly customizable, we have found that the more customization, the slower the platform, to the point where we went back to default. It does offer customer service, however the issues we had based on the over customization was a costly update. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User IT Manager Defense & Space ### "Esperienza altalenante" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 March 25, 2026 Pros Mi è piaciuta soprattutto l’integrazione completa tra i diversi moduli, che permette di avere una visione unificata di clienti, vendite e processi aziendali. La facilità di personalizzazione consente di adattare la piattaforma alle esigenze specifiche dell’azienda senza interventi complessi. Inoltre, l’integrazione con strumenti come Office migliora la produttività quotidiana. Ho apprezzato anche l’interfaccia intuitiva e le funzionalità di automazione, che aiutano a ridurre errori manuali e a risparmiare tempo. Infine, la possibilità di accedere ai dati in tempo reale supporta decisioni più rapide e informate, rendendo il lavoro più efficiente e organizzato. Cons Tra gli aspetti meno apprezzati di Dynamics 365 c’è la complessità iniziale di configurazione, che può richiedere tempo e competenze specifiche, soprattutto per utenti non esperti. Anche i costi possono risultare elevati, in particolare per le piccole imprese o quando si utilizzano più moduli. Le prestazioni a volte non sono ottimali, con rallentamenti nelle operazioni più complesse. Inoltre, alcune personalizzazioni avanzate richiedono supporto tecnico o sviluppatori. L’interfaccia, pur completa, può risultare poco intuitiva in alcune sezioni. Infine, l’integrazione con sistemi esterni non Microsoft può presentare difficoltà o richiedere configurazioni aggiuntive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dhruv S. Maintenance Lead Facilities Services ### "365 work solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 23, 2026 It is great, it is valuable for a big company having different sectors and department only need to pay for one software all others are included in it. Pros Easy to use all MS office available at one place. Makes easy for invoicing. Project management and HR software also available. Customer support is quick and efficient. Cons Some bugs and issues but regular updates are available. Sometimes it takes some time to load but its fine. It depends on the organization and network. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ## FAQs Dynamics 365 starts at $65 per user, per month (billed annually) for the Sales Professional plan. Higher-tier plans like Sales Premium and Microsoft Relationship Sales cost $135 and $162 per user, per month respectively. Yes. Dynamics 365 includes AI-powered tools such as Copilot for sales and service, predictive lead scoring, and AI-generated summaries. These are available in premium plans and updated regularly. Dynamics 365 integrates natively with Microsoft products like Outlook, Excel, SharePoint, and Power BI. Integration with non-Microsoft tools is limited and may require custom setup or third-party connectors. Yes. Based on recent reviews, 69% of users are from small businesses. The modular pricing and Microsoft ecosystem compatibility make it a viable option for SMBs with daily CRM and business management needs. Yes, but reviews indicate that the mobile experience is inconsistent. While real-time updates are available, some users report difficulty navigating the interface and accessing full functionality on mobile devices. Top-rated features include integrated business operations, content management, and contact database tools. These help teams centralize workflows, manage customer data, and collaborate across departments. Yes. Dynamics 365 offers extensive customization options, especially in higher-tier plans. Users can configure workflows, dashboards, and data models, though setup may require technical expertise or external support. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Dynamics 365’s own online content in September, 2025, including the product's website and its social media channels. ## Related reading ### [What Is CRM Software?](https://www.capterra.com/resources/what-is-crm-software/) Published August 5, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [5 Top-Rated CRM Software for Small Businesses](https://www.capterra.com/resources/crm-software-for-small-business/) Published October 29, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) and [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) ### [How To Scale Your Customer Service Operations: A CX Pro’s Roadmap](https://www.capterra.com/resources/ai-powered-customer-service/) Published August 14, 2024 by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) and [Shep Hyken](https://www.capterra.com/resources/author/shep-hyken-guest-contributor/) ### [How To Leverage Your CRM for Better Sales Pipeline Analysis](https://www.capterra.com/resources/sales-pipeline-analysis/) Published August 17, 2023 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) ### [Types of CRM Software to Know Before You Buy](https://www.capterra.com/resources/types-of-crm-software/) Published March 24, 2026 by ### [CRM Integration Explained: Meaning, Methods, and System-Level Examples](https://www.capterra.com/resources/crm-integrations-help-your-business/) Published April 6, 2026 by Popular comparisons [QuickBooks Online vs Dynamics 365](https://www.capterra.com/compare/157279-190778/Dynamics-365-vs-QuickBooks-Online)[Salesforce Sales Cloud vs Dynamics 365](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365)[Jobber vs Dynamics 365](https://www.capterra.com/compare/127994-157279/Jobber-vs-Dynamics-365)[monday.com vs Dynamics 365](https://www.capterra.com/compare/147657-157279/monday-com-vs-Dynamics-365)[Odoo vs Dynamics 365](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365)[Asana vs Dynamics 365](https://www.capterra.com/compare/157279-184581/Dynamics-365-vs-Asana-PM)[Jira vs Dynamics 365](https://www.capterra.com/compare/19319-157279/JIRA-vs-Dynamics-365)[Trello vs Dynamics 365](https://www.capterra.com/compare/157279-211559/Dynamics-365-vs-Trello)[Xero vs Dynamics 365](https://www.capterra.com/compare/120109-157279/Xero-vs-Dynamics-365) [Wrike vs Dynamics 365](https://www.capterra.com/compare/76113-157279/Wrike-vs-Dynamics-365)[NetSuite vs Dynamics 365](https://www.capterra.com/compare/135757-157279/NetSuite-vs-Dynamics-365)[Bitrix24 vs Dynamics 365](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365)[ClickUp vs Dynamics 365](https://www.capterra.com/compare/157279-158833/Dynamics-365-vs-ClickUp)[Smartsheet vs Dynamics 365](https://www.capterra.com/compare/79104-157279/Smartsheet-vs-Dynamics-365)[SAP Business One vs Dynamics 365](https://www.capterra.com/compare/157279-214667/Dynamics-365-vs-SAP-Business-One)[SuiteDash vs Dynamics 365](https://www.capterra.com/compare/154949-157279/SuiteDash-vs-Dynamics-365)[HoneyBook vs Dynamics 365](https://www.capterra.com/compare/157279-162588/Dynamics-365-vs-HoneyBook)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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