--- title: "Dynamics 365 Pricing 2026 | Capterra" description: "Learn more about Dynamics 365 pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/157279/Dynamics-365/pricing/" page_type: "pricing" language: "en" --- # Dynamics 365 Pricing - Overall rating: 4.4 out of 5 from [5,865 reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) - Starting at $50.00 per month - Free trial: Available - Free version: Not available - Credit card required: Not provided by vendor --- ## How much does Dynamics 365 cost? Dynamics 365 has **3 different plans**. The pricing **starts at $50 per user per month**. ### Professional - Price: $50.00 - Billing: Per User, Per Month #### Professional plan includes: - Case management - Knowledge management (including knowledge authoring) - Microsoft 365 interoperation - Unlimited named users - Leads (creation only) - Microsoft Power BI ### Enterprise - Price: $105.00 - Billing: Per User, Per Month #### Enterprise plan includes: - Portals - Custom applications (Microsoft Power Apps) - Workflow automation (Microsoft Power Automate) - Microsoft Teams integration - Copilot in Dynamics 365 Customer Service - Embedded intelligence - Multisession support - Unified routing - Analytics and KPI reporting - Forecasting and scheduling ### Premium - Price: $195.00 - Billing: Per User, Per Month #### Premium plan includes: - Voice channel with inbound routing, conversation summarization and outbound calling - Live and persistent chat on messaging and social channels - Self-service chatbots and IVR --- ## Is Dynamics 365 worth the price? ### Value for Money - Overall rating: 4.1 out of 5 - Good or excellent value for money: 100% AI summary based on 126 value-for-money rating reviews: Some users say that Dynamics 365 offers a comprehensive suite of business applications that cover various areas such as sales, customer service, marketing, finance, and operations. They appreciate the wide range of integrated features, which help centralize and manage different aspects of the business on a single platform. However, some reviewers feel that Dynamics 365 can be expensive, particularly for small and midsize businesses. #### Rating breakdown - Ease of use: 4.1 - Customer service: 4.2 - Features: 4.3 - Ease of deployment: 4.3 - Likelihood to recommend: 68% Based on 5,865 total Dynamics 365 reviews. --- ## How does Dynamics 365 compare to other alternatives? Dynamics 365's $50 per user per month starting price is toward the higher end compared to its best alternatives; alternatives start between $14 and $31.10. Dynamics 365 pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | Dynamics 365 — 4.4 out of 5 ([5,865 reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)) | 3 plans | $50.00 /user/mo | Not available | Available | 4.1 | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([19,024 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 | | [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) — 4.5 out of 5 ([4,493 reviews](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)) | 3 plans | $20.00 /user/mo | Available | Not available | 4.3 | | [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 ([7,010 reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)) | 4 plans | $14.00 /user/mo | Available | Available | 4.3 | | [Odoo](https://www.capterra.com/p/135618/Odoo/) — 4.2 out of 5 ([1,341 reviews](https://www.capterra.com/p/135618/Odoo/reviews/)) | 2 plans | $31.10 /user/mo | Available | Available | 4.1 | --- ## What reviewers say about Dynamics 365's pricing ### What they like - **Dynamics 365 offers a comprehensive suite of business applications that cover various areas such as sales** Customer service, marketing, finance, and operations. They appreciate the wide range of integrated features, which help centralize and manage different aspects of the business on a single platform. - **The cloud-based nature of Dynamics 365 eliminates the need for expensive hardware and maintenance** Making it cost-effective in the long run. Users think the flexibility and scalability of the solution are significant advantages, allowing businesses to customize and expand as needed. - **The software's ability to streamline business processes and improve efficiency leads to cost savings and increased revenue** ### What holds them back - **Dynamics 365 can be expensive** Particularly for small and midsize businesses. They find the complex licensing structure confusing and costly, making it challenging to choose the right plan and manage expenses effectively. - **The setup and customization processes can be time-consuming and require additional training** Which adds to the overall cost. Some users report that the high cost of additional modules and features can quickly accumulate, making it less appealing for businesses with limited budgets. - **The software's complexity and steep learning curve can be barriers for new users** ## Price & value in reviewers' words * * * 4 out of 5 stars > "It significantly helps budding start-up enterprises as it is affordable." Reviewer: Verified Reviewer Role: Health care administrator * * * 4 out of 5 stars > "The software is cheap compared to the services renderd" Reviewer: Tumusiime C. Role: compliance officer * * * 3 out of 5 stars > "I find Dynamics licenses and cost of maintenance are still very expense for the value provided." Reviewer: Matt G. Role: Director * * * 4 out of 5 stars > "From a value perspective, it can feel expensive if you’re not fully utilising the features." Reviewer: khyan A. Role: Manager [Check all reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)