# Dynamics 365 Pricing 2026 | Capterra > Learn more about Dynamics 365 pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/157279/Dynamics-365/pricing --- # Pricing for Dynamics 365 [4.4 (5834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Write a Review! ## [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) has **3** pricing plans - Yes, has free trial - No free version **Credit Card Required:** Not provided by vendor ### Professional $50 **Pricing Model:** Per User **Payment Frequency:** Per Month Professional plan includes: - Case management - Knowledge management (including knowledge authoring) - Microsoft 365 interoperation - Unlimited named users - Leads (creation only) ### Enterprise $105 **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise plan includes: - Microsoft Teams integration - Copilot in Dynamics 365 Customer Service - Embedded intelligence - Multisession support - Unified routing ### Premium $195 **Pricing Model:** Per User **Payment Frequency:** Per Month Premium plan includes: - Self-service chatbots and IVR - Live and persistent chat on messaging and social channels - Voice channel with inbound routing, conversation summarization and outbound calling ## Popular alternatives to [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Looking to learn more about CRM software similar to Dynamics 365? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Salesforce [4.4 (18790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/61368/Salesforce/) by HubSpot [4.5 (4470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price:$20/month [LEARN MORE](https://www.capterra.com/p/152373/HubSpot-CRM/) by Zoho [4.3 (6982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price:$14/month [LEARN MORE](https://www.capterra.com/p/155928/Zoho-CRM/) by Odoo [4.2 (1314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price:$31.1/month [LEARN MORE](https://www.capterra.com/p/135618/Odoo/) by Zoho [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting Price:$7/year [LEARN MORE](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) [View all alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) ## What do others say about [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) pricing? Value For Money[4.1(5834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Pros - However, I'm hopeful that it will get to that point with further investment from Microsoft. - Dynamics 365 has been a valuable asset for our business. - Dynamics 365 has been a valuable asset for our business. - Driving revenue growth Cons - The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge - The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis. - Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement. - The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information. [Read All 5834 Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Read Full Reviews Below Zakaria G. AQA Information Technology and Services, 201-500 employees Used the software for: Less than 6 months ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra May 16, 2026 "Review for Dynamics 365" **Pros:** Strong integration with Microsoft tools, flexible workflows, detailed reporting, and solid CRM/ERP customization options **Cons:** The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge Matt G. Director Insurance, 201-500 employees Used the software for: 6-12 months ** Overall Rating 3.0 ** Ease of Use 3.0 Customer Service 4.0 Features 3.0 Value for Money 3.0 Likelihood to Recommend 40% 4/10 Reviewer Source Source: Capterra April 14, 2026 "Cumbersome, outdated, and expensive system" **Overall:** I think if we had the chance to select a new system again, we would definitely select differently. The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis. I also find the reporting is atrocious. Its archaic and difficult to use and update. **Pros:** We find there is a lot of Microsoft support materials available to help, and putting in a Microsoft ticket is often helpful. The banking connectivity, reconciliation, and banking rules are super easy to set up and work really well when designed properly. Huge time saver on bank reconciliations. **Cons:** Dynamics is simply a re-skinned Great Plains and FRX reporter from the early 2000's. Functionality and many of the issues still exist, which makes it difficult to use and navigate. I find Dynamics licenses and cost of maintenance are still very expense for the value provided. You have to use a third party consultant (or internal support) to implement and project management which was quite costly and cumbersome. **Alternatives Considered:** [NetSuite](https://www.capterra.com/p/135757/NetSuite/) and [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) **Reasons for Choosing Dynamics 365:** Parent Company decision was made for all entities to migrate to one common system. **Switched From:** [NetSuite](https://www.capterra.com/p/135757/NetSuite/) **Reasons for Switching to Dynamics 365:** Acquisition parent company required us to select a new accounting system for all newly-acquired entities. [Read All 5834 Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)