# Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dynamics 365 the right CRM solution for you? Explore 5824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5824) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Dynamics 365 Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Centralized employee management platform 91% positive reviews out of 547 Most reviewers indicate employee management is streamlined, enabling resource planning, productivity tracking, and cross-departmental coordination. Ayla S Manager, 51 - 200 employees. "Dynamics 365 significantly gows the business and income flow for the business, employees become more dutiful and alert, when they get all resources and tools of better workmenship, efficency level definitely improves, casualties get lesser and overall working environment up lifted significantly." High and complex pricing structure 53% negative reviews out of 491 Some reviewers describe pricing as expensive and confusing, with additional costs for modules, add-ons, and user licenses impacting affordability. Adam L Pharmacist, 11 - 50 employees. "I think the price point on microsoft products need to go down a slight bit, they have been expensive since the 90's." Integrated team collaboration tools 93% positive reviews out of 313 Most reviewers report team collaboration is seamless, with real-time sharing, organization, and communication across departments and locations. Steven A Multimedia Specialist, 2 - 10 employees. "We never lost any information and were able to communicate easily with everyone on the team to be up to date with changes made by another member." Recurring bugs and technical glitches 75% negative reviews out of 409 Most users report bugs and issues disrupt workflows, with frequent crashes, confusing errors, and unreliable integrations requiring extra troubleshooting. Eva I business process analyst, 51 - 200 employees. "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." Comprehensive business activity tracking 97% positive reviews out of 182 Most reviewers describe tracking as highly versatile, letting teams monitor sales, inventory, projects, and customer interactions in one place. Andres M Research, 1 employee. "Easy to use, really intuitive, helps a lot for sales tracking, and has high storage for their databases" Frequent slowdowns and lag 77% negative reviews out of 365 Most users comment performance and speed issues include slow load times, lag, and delays, especially with large data or multiple integrations. seriana M Estimator, 201 - 500 employees. "There are long lag times and the processing times can take a while and sometimes there is a disconnect and the process has to be restarted" ## Showing most helpful reviews Showing 1-25 of 5824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Junaid E. National IT Manager Hospitality Used the software for: 6-12 months ### "Powerfull All in one platform " September 13, 2025 4.0 Overall, Dynamics 365 is a powerful solution for business that need an all in one platform for managing operations and customer services. Pros Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity. Cons The platform can be overwhelming to setup and configure due to its complexity. Licensing costs add up quickly, especially if you need multiple modules. performance can sometimes lags if not optimized correctly. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 Our main reason was integration with existing Microsoft tools and customization options. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from Salesforce because Dynamics 365 provided great integration with Microsoft tools we already used, such as Office 365, Teams and Power BI. Review Source Bill L. Vice President of Sales and Operations Professional Training & Coaching Used the software for: 6-12 months ### "CRM Solutions for Complete sales" February 2, 2026 5.0 Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. Pros Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. Cons Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. Alternatives considered [Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/) Reason for choosing Dynamics 365 Franchise model was using it so we had to purchase it as a package option. Review Source LJ Lyn J. Senior Manager Construction Used the software for: 1-2 years ### "Microsoft Dynamics 365 review" April 11, 2026 4.0 Overall my experience with dynamics has been good, however when given to third parties such as auditors it can be a struggle due to the complexity. Pros Dynamics 365 is a fully comprehensive accounting system which has a variety of unique features which makes it stand out. Cons My least favourite part of Dynamics is how overly complex it can be for new beginners. The system is designed for experienced accountants only. Review Source VR Verified Reviewer Art Retail Used the software for: 1-2 years ### "Expensive for small business" February 12, 2026 3.0 My overall experience has been interesting with all the features that 365 has. But, I feel no every small business can buy it. Pros What I´be been liking it is the deep integration with Microsoft 365 (Outlook, Teams, Excel), and robust AI-driven automation. Cons what I don´t like about 365 is the price. I feel is too expensive and it´s not available for everylne that would need it and use it. Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Microsoft dynamis 365 was integrated in the company. Review Source VR Verified Reviewer IT Manager Legal Services Used the software for: 2+ years ### "Great experience using Dynamics 365!" December 19, 2025 4.0 Great experience using Dynamics 365! Overall, we are very happy using Dynamics 365 as there are a lot of different integrations for us. Pros Microsoft dynamics allows us to keep all of our information and tracking of users, and products into one place. There is seamless integration across users. Cons The integration across users is not super reliable. We experience a lot of lag and downtime between users. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reason for choosing Dynamics 365 Ability to easily integrate our file system with all of our other products in Dynamics 365. Review Source SC Stephanie C. Outside Sales Apparel & Fashion Used the software for: 2+ years ### "Easy and quick to use" July 29, 2025 4.0 Overall it was a great product to keep track of my database and set reminders to follow up with prospects. Pros This is the CRM used by my last job. I enjoyed the ease of use and figuring it out, in order to manage my day to day activity in the job. Cons It did not track emails. You had to integrate with another software to track emails and activity with customers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The company needed a more modern way to track activities in the CRM with more capabilities. Review Source RW Ray W. Senior Consultwnt Accounting Used the software for: 2+ years ### "Great Product that I recommend " November 14, 2025 5.0 Great product to be honest, many different modules. But very good user interface but can be costly for implementation. Pros Great product but can get expensive for the implementation. But would still recommend for your company as a erp system Cons The cost is quite a bit for implementation so please keep that in mind and budget for it so there wont be any surprises Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Company grew much bigger and needed a more robust producr Review Source MG Mansi G. Biller Accounting Used the software for: 6-12 months ### "Good Tool for big team working together!" October 3, 2025 4.0 It was a positive experience as a lot of people can work simultaneously on the same views, collaborate and share inquries. Pros Easy to navigate and manage several view screens.You can assign inquiries from yourself to the team members. Cons Sometimes when you are clicking among multiple screens your filter screen goes away, and you have to reapply your search or filter Switched from [TCR Online](https://www.capterra.com/p/193873/TCR-Online/) We were using multiple systems. This system integrated two systems for us and tied billing and invoicing to the payment side. Review Source TS Tannya S. Vice President Marketing and Advertising Used the software for: 1-2 years ### "Dynamics 365 is fine enough for what I do" April 28, 2026 5.0 I’m currently sitting at the vehicle service center while waiting for my car and the automated system sent out the follow up reminder for the sale. The system does help with the boring part of data entry so I can focus on making deals. Pros Copilot drafts those outreach e-mail drafts and they don’t look terrible which shocked me. All of the leads are in one place so I am not constantly searching through my pixel contacts. I am bored just staring at the dashboard but it has not crashed yet. Cons Pricing doesn’t make much sense and it feels as if you need a doctorate to repair a simple report. It is clumsy and dated. Review Source BC Breanna C. bookkeeper Accounting Used the software for: 6-12 months ### "Worth the money!" April 13, 2026 5.0 It has everything... From printing checks, invoicing, Sales quotes and marketing. Everything you need to power your business is at your fingertips. Pros Business Central is one of the many key components and functions that is very easy to use with the support of Copilot! Made printing checks a breeze! Cons Nothing! its has so many essential tools and makes working remotely so much easier! Its the perfect app to streamline your business Review Source DR David R. Innovation director Environmental Services Used the software for: 2+ years ### "Comprehensive and Scalable Solution for Business Operations" October 26, 2024 5.0 My experience with Dynamics 365 has been positive overall. It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations. Pros What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs. Cons One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 O365 suite integration in the cloud, sharepoint and power automate/apps. Review Source Eric T. Manager, Project Management Office Telecommunications Used the software for: 1-2 years ### "D365 is the Complete Solution for Pro Services" December 9, 2025 4.0 I have used D365 in multiple organizations. In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. This allows comms to be quickly and easily tied to Project records. This is a huge time saver for administrators when working with large pipelines of projects. Pros Dynamics 365 is one of the most comprehensive tools that I have used, especially from the Sales & Delivery side of the business. From start to finish, Dynamics has the ability to manage all aspects of a successful professional service organization. Cons The configuration and set up can be exhausting because Dynamics 365 is so comprehensive and extensible. If the organization does not have a clearly defined roadmap for D365 implementation, the implementation and configuration team can quickly get lost and lose sight of end goals, requiring extensive rework. Review Source ADCT Allan Del Cris T. Onboarding specialist Outsourcing/Offshoring Used the software for: 2+ years ### "Honest review on Microsoft 365" August 3, 2025 5.0 Overall, Microsoft 365 is super functional and letting me be creative at work. My team didnt know that thr main tools were using is base from this which is similar to my previous company which gives me an edge. Pros At first, I didn't know the apps I've been using for more than 2 years was created from this apps but now that I know, It is an absolute wow! Been using an ATS type tools for more than 3 years and those tools created from this tools are super easy to use and be creative. Cons Nothing, Nonr that I can think of for over 3 years of using Merlin and Pulse as a back end of stools for customer or client engagement purposes. Review Source Matt S. Activation Manager Entertainment Used the software for: 2+ years ### "The Only Way to Do Business" December 22, 2025 5.0 I love it. I literally could not do my job without it. The integration from platform to platform is unmatched. There is no product like this on the market. Pros I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need. From powerpoint, to work, to excel, and even Copilot, this software keeps out business running. I dont know what we would do without it. Cons I actually am not sure I have a dislike. It literally has every feature we need. My only complaint would be minuscule and would be how Outlook has changed over the years but that is nitpicking. Review Source SR Shilpa R. QA lead Utilities Used the software for: 2+ years ### "Great tool for salesforce CRM projects " October 29, 2025 4.0 Pros D365 with SAP CRM is a great tool as a sales platform to improve sales performance productivity with increased efficiency using copilot Cons It is a great tool for sales force platform integration with SAP but also look forward improving in access management when involved in lot of integrations Review Source Ahmed S. Microsoft sales advocate Commercial Real Estate Used the software for: 6-12 months ### "Microsoft sales advocate " December 16, 2025 5.0 It is great on documentation and easy to use with the tib as it always requires help from the support ataff Pros Easy to use and secures also helps us and prospects with a Microsoft eco friendly system and makes migration and documents very easy Cons The phone connector is always glitches and have. A lot of issues and I had some time with it not working Review Source AB Aaron B. Manufacturing Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Dynamics 365" June 9, 2025 5.0 I meanly use excel for most of my tasks, but for instance. In the new outllok there is no longer VBA macro scripts. And while I know there tasks can be automated with scripts. I guees there should be a tool that, or facillitate the translation of our old VBA, old outlook macros. Into de new outlook. I have not migrate into new outlook because of this. Pros The oportunity to have all one platform connected with all office software possible needed. I think its good that Microsoft implements this one solution, as an intregrated full system. Cons However beacuse of there are already tons of microsoft softwares, and as I dont think this wide variety of programas is bad. I think microsoft should facillitate the access or view about the programas that are available with our corporate account. I know there is a place where you can look up this information, I have seen it once. But its accuatually not easy to get this info Review Source VR Verified Reviewer DMV clerk Automotive Used the software for: 1-2 years ### "Great Dynamic 365 " June 27, 2025 5.0 My overall experience has been great, updates happen often to make sure the program runs smoothly and fast. Pros As a cloud based solution, I enjoy how you are able to organize and manage different business and customer relations. Cons It’s hard to say what I least like just due to me first being introduced to it at work, but it’s hard to say because it’s a great software. Review Source EE Emily E. CEO E-Learning Used the software for: 6-12 months ### "Hard work but worth it" June 21, 2025 4.0 I basically found that it’s a powerful system, but not one you can just pick up and run with. Once it’s set up properly and everyone knows what they’re doing, it works really well and there’s loads of potential there if you’re a medium or large business that wants everything under one roof. Pros I really like how it pulls everything together in one place. You don’t have to jump between loads of separate systems because sales, marketing, finance, etc are all connected. It obviously works great with Microsoft tools too, so using Excel or Teams alongside it feels natural. The customisation options are solid as well; you can tailor it to fit your specific processes. Cons It’s definitely not the easiest thing to learn. Some parts feel quite jarring, and you’ll probably need training or support to get the most out of it. It can also get expensive, especially if you’re adding lots of modules or users. I wouldn’t recommend it for a small team unless you really need that level of functionality. Review Source GA Gabriel A. Sales Engineer Information Technology and Services Used the software for: 2+ years ### "Good CRM but it could even be better." March 15, 2025 3.0 I use Dynamics 365 CRM every day to check customer data & track my activities (calls, demonstrations, etc.). I prefer to use Salesforce CRM or Hubspot CRM Pros \- extensive data model: possible to create custom objects - able to capture all type of customer data Cons \- The interface could be more user-friendly, the standard one is not really the best - Sometimes it's hard to easily find what I am looking for - No auto-completion search with recent searches Review Source AZ Adriana Z. PATIENT SERVICES COORDINATOR Hospital & Health Care Used the software for: 1-2 years ### "I LOVE MICROSOFT DYNAMICS 365" April 17, 2025 5.0 I would give it a 10 out of 10 every single time for affordability and ease of use and would recommend it to everyone for their workplace. Pros I've loved the low-cost options and real time data that I am able to update day to day as I need it!! Cons I have not had a bad experience with dynamics 365 even after 4 years of using it for both remote and in clinic work. Review Source AB Aubrey B. Office Coordinator Construction Used the software for: 2+ years ### "Must have for businesses" December 2, 2024 5.0 Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams daily and couldn't function without them! Pros My team is starting to use Teams and OneDrive more and I love that you can connect from anywhere and have access to all your documents. The team feature is also really nice because we can keep each department's documents separate but also have the ability to share with other departments. And you can control who has editing privileges. You also can see your version history which is really nice in case you need to go back to a previous version of a document. Cons There's not really much I dislike about Dynamics 365. If I had to choose, I'd say that I wish when you add an appointment to someone's calendar as a delegate that it would notify the person. Review Source MH Mark H. Operations Manager Education Management Used the software for: Less than 6 months ### "How Dynamics 365 affected a burgeoning education management company" June 26, 2025 3.0 Our company has used Dynamics 365 in working with clients and to grow the customer base of the business. In particular, our company's administration has had different dialog experiences with Dynamics 365. Pros Dynamics 365 has several advanced features for a unique experience for businesses of different types and services. Cons There is some complexities to Dynamics 365 that take a lot of time to get adjusted to and there isn't a strong tutorial option to learn them. Review Source EW Emma W. Assistant Manager Hospitality Used the software for: 6-12 months ### "Dynamics 365" November 13, 2025 5.0 Organisations looking for ultra-simple, minimal configuration solutions without needing to invest in setup/training. Pros The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform. Cons Though modular, the costs can add up quickly as you add modules/users/customizations. Some reviews say it is expensive for smaller businesses. Review Source MT Mary T. President Accounting Used the software for: 2+ years ### "Great Product... " December 11, 2024 5.0 Pros What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes. The platform’s user-friendly design, scalability, and ability to provide real-time data insights are highly valuable. Additionally, its integration with tools like Office 365 and Power BI makes it a powerful solution for improving productivity and collaboration. Cons The occasional complexity in setup and customization can be a slight drawback. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.