--- title: "Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dynamics 365 the right CRM solution for you? Explore 5851 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/157279/Dynamics-365/reviews/" page_type: "reviews" language: "en" --- Dynamics 365 4.4 (5851) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Dynamics 365 Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Manish C Microsoft AdminAccounting, 201 - 500 employeesUsed the software for: 6-12 months. “It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient.“ April 29, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 Andrea L Innovation ManagerTranslation and Localization, 2 - 10 employeesUsed the software for: 1-2 years. “It provides a centralized view of customers, invoices, transactions, and business data, making it easier to manage day-to-day operations efficiently.“ July 20, 2026 Zakaria G AQAInformation Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge“ May 16, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 6-12 months. “The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and reporting allowed it to support complex business processes.“ April 15, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis.“ April 14, 2026 Blake A IT TechnicianRetail, 201 - 500 employeesUsed the software for: 6-12 months. “The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already uses day to day cuts down on duplicate entry and keeps things a little more connected.“ June 30, 2026 Christopher V Human RelationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “No system is perfect, and if anyone tells you Dynamics 365 doesn't have a dark side, they're either selling it to you or they haven't actually had to manage it. If you want to know what I like least, what truly frustrates me about the platform, it comes down to three specific liabilities:“ July 19, 2026 ## Showing most helpful reviews Showing 1-25 of 5851 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Junaid E. National IT Manager Hospitality Used the software for: 6-12 months ### "Powerfull All in one platform " September 13, 2025 4.0 Overall, Dynamics 365 is a powerful solution for business that need an all in one platform for managing operations and customer services. Pros Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity. Cons The platform can be overwhelming to setup and configure due to its complexity. Licensing costs add up quickly, especially if you need multiple modules. performance can sometimes lags if not optimized correctly. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 Our main reason was integration with existing Microsoft tools and customization options. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from Salesforce because Dynamics 365 provided great integration with Microsoft tools we already used, such as Office 365, Teams and Power BI. Review Source VR Verified Reviewer Sales Specialist Computer Software Used the software for: 1-2 years ### "Powerful CRM Platform with Strong Microsoft Integration" May 23, 2026 5.0 Overall, my experience with Microsoft Dynamics 365 Sales/CRM has been positive. I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better visibility into customer and partner interactions through email tracking and activity history. Once you become familiar with the platform, it becomes a very powerful CRM solution, especially when integrated with other Microsoft tools like Outlook for communication tracking and Copilot for generating AI-powered summaries and insights for accounts and opportunities. Pros What I liked most about Microsoft Dynamics 365 is how easy it is to use for managing sales pipelines and customer relationships. I primarily use the Sales module, and it does a great job of helping me track accounts, opportunities, and sales qualified leads (SQLs) in an organized way. I also like how it integrates well with Microsoft tools like Outlook, Copilot, and Power BI is a major advantage and helps improve productivity. Cons While Microsoft Dynamics 365 is a powerful CRM platform, certain aspects of the Sales and Customer Engagement modules can feel less intuitive and flexible compared to other CRMs like Salesforce, particularly when it comes to customization and workflow management. Some day to day sales activities, such as activity tracking, call management, and workflow automation, may require additional configuration or other third-party integrations to achieve the same seamless experience that Salesforce offers out of the box. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We made the switch because Dynamics 365 provided better integration with our existing Microsoft environment and offered a more cost-effective solution as we scaled our CRM needs. Review Source KL Khimson L. IT admin Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Powerful and Flexible Business Management Platform" August 17, 2026 4.0 Dynamics 365 is a powerful and flexible platform for managing business operations, customer relationships, and data. Its integration with other Microsoft products is a major advantage, and the customization options allow it to support a wide variety of business processes. However, the system can have a steep learning curve and may require experienced administrators to get the most out of it. Overall, it is a strong solution for organizations that need a comprehensive business management platform. Pros Powerful business management and CRM capabilities Integrates well with Microsoft 365, Teams, Outlook, and Power BI Highly customizable for different business needs Good reporting and data management Cloud-based and accessible from anywhere Strong automation and workflow capabilities Cons Can be complicated to learn and configure Licensing can become expensive Customization often requires technical knowledge Some features can feel overwhelming for smaller organizations Performance can depend on how the system is configured Review Source EL Evan L. Director of Inside Sales Medical Devices Used the software for: 1-2 years ### "Stick with Salesforce or Hubspot" June 9, 2026 2.0 It was terrible. With Salesforce you can quickly set pricing, create Proposals, get them signed, submit them, and have the product drop shipped and invoice sent out. Dynamics 365? Yikes - switch between multiple windows from Business Central to Dynamics 365 and back. Pros I liked that it brought a CRM into the whole M365 Platform. The sales funnel was decent as well, but not great. Cons Where do I begin? As someone who used Salesforce for 10+ years, I had no idea how badly an awkward CRM can mess up your entire sales cycle. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Our company was bought out by a company with PE money behind it and made decisions without consulting us. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 6-12 months ### "Dynamics 365 is powerful but too complicated for small teams" May 15, 2026 4.0 We started using Dynamics 365 last year for our sales and finance management. Its really strong software but feels like its made for big companies. For daily work its okay after training but many times we waste time fighting with the system. Good for medium to large businesses but if you're small maybe look for simpler options. Still using it because data is safe and integrated but not fully satisfiied with the pricee Pros The best part is everything is in one place - sales, invoicing, customer tracking, banking transactions all connected. Reports are very detailed and the automation saves time once you set it up. Microsoft support was helpful when we had big issues.i guess it's value for money overall and easy to use . Cons Its way too expensive for small business like us. The learning curve is very steep, took almost 2 months for my team to get comfortable. Sometimes it becomes slow and there are random bugs with invoicing and bank sync. Customization is powerful but needs developer help which costs extra... Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We looked at Zoho CRM, Salesforce, and Freshsales before choosing. It had more features that's why we choosed this .. Review Source Bill L. Vice President of Sales and Operations Professional Training & Coaching Used the software for: 6-12 months ### "CRM Solutions for Complete sales" February 2, 2026 5.0 Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. Pros Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. Cons Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. Alternatives considered [Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/) Reason for choosing Dynamics 365 Franchise model was using it so we had to purchase it as a package option. Review Source BS Brian S. Business Development Manager Nanotechnology Used the software for: 1-2 years ### "A Decent CRM Option for Small Teams" July 19, 2026 5.0 Overall, my experience with Dynamics 365 has been very positive, with the system proving to be a valuable asset for our team's daily operations. I appreciate the intuitive interface and the ability to customize it to suit our specific needs, which has greatly improved our workflow efficiency. Pros I've been using Dynamics 365 for about two years now, and it's been a pretty solid choice for our business. The customer service module works well enough, and I appreciate the flexibility it offers. Our team has found it easy to use and navigate, which is a big plus. Cons One thing that took a bit to figure out was the reporting feature – it's not a huge deal, but it would be nice if it were more intuitive. We've also experienced some minor issues with data import, but the support team has been responsive and helpful. Review Source AB Amelia B. Fine Art Director Facilities Services Used the software for: 1-2 years ### "Dynamics 365 for Sales" August 8, 2026 5.0 Overall, I've had a very positive experience with Dynamics 365. It's been a game-changer for our team's efficiency and productivity, allowing us to streamline processes and gain valuable insights into our business operations. While there have been some minor hiccups, the benefits far outweigh the drawbacks. Pros Dynamics 365 has been a pretty solid choice for our team's CRM and sales needs. We've found the user interface to be intuitive and easy to navigate. The reporting features are also quite useful for tracking sales performance. Cons One minor gripe is that the setup process took a bit to figure out, especially for our more junior team members. We've also experienced some minor issues with data synchronization, but overall, these are relatively minor complaints. Review Source JS Jack S. A and R Coordinator at Pulse Music Group Music Used the software for: 2+ years ### "My central platform for keeping things organized" September 1, 2026 4.0 Pros I use Dynamics 365 when I need to keep track of contacts, activities, and information related to different music projects. Having important data centralized makes my administrative work easier, especially when I need to follow several relationships or activities at the same time. Cons The platform can feel complicated at first. I needed time to understand the different modules and find the functions that were actually useful for my work. Review Source ML Mike L. Global Head of Product Development Financial Services Used the software for: 2+ years ### "Dynamics 365 for a Powerful CRM" July 22, 2026 5.0 Pros I have been using Dynamics 365 for several months, and what impressed me the most is the richness of its features. The integration with Excel and Outlook has really made my daily work easier, and the solution adapts well to a company's growth. Cons The interface can seem cluttered, and I needed several weeks of training before I felt truly comfortable using it. Review Source CD Christian D. Manager Medical Devices Used the software for: 2+ years ### "Room to Grow" May 1, 2025 3.0 Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an industry-leading CRM at this point. However, I'm hopeful that it will get to that point with further investment from Microsoft. Pros The platform is very robust with different modules and infinite capabilities, from sales to service management to marketing, to HR. I appreciate Microsoft's commitment to improvement in technology by integrating things like Teams and Copilot into our CRM workflow. Cons Microsoft makes you work with costly implementation partners to set up your system. The system also does not integrate naturally with Business Central on the accounting side. Make updates to the system can also take some time to learn through the advanced settings. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We had disparate systems across sales, field service, and accounting. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: 2+ years ### "Strong Capabilities, but Reliability Needs Improvement" February 9, 2026 4.0 Pros What I liked most about Dynamics 365 is how easy and natural it feels to use in day-to-day work. The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort. For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings. It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated. Cons it can sometimes feel unreliable due to frequent bugs, which can interrupt workflows and slow things down. The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information. Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement. Review Source Eric T. Manager, Project Management Office Telecommunications Used the software for: 1-2 years ### "D365 is the Complete Solution for Pro Services" December 9, 2025 4.0 I have used D365 in multiple organizations. In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. This allows comms to be quickly and easily tied to Project records. This is a huge time saver for administrators when working with large pipelines of projects. Pros Dynamics 365 is one of the most comprehensive tools that I have used, especially from the Sales & Delivery side of the business. From start to finish, Dynamics has the ability to manage all aspects of a successful professional service organization. Cons The configuration and set up can be exhausting because Dynamics 365 is so comprehensive and extensible. If the organization does not have a clearly defined roadmap for D365 implementation, the implementation and configuration team can quickly get lost and lose sight of end goals, requiring extensive rework. Review Source MS Martina S. VP Marketing and Advertising Used the software for: 2+ years ### "Powerful, but not very intuitive" May 15, 2026 3.0 My overall experience has been mixed. Dynamics 365 is powerful and clearly capable, but it can also feel heavy, confusing and frustrating to use day to day. It works best when a company invests time in setup, training and support. Without that, it can slow people down more than it should. Pros Dynamics 365 is very comprehensive and can bring a lot of business processes into 1 place. I liked that it connects well with other Microsoft tools and can support sales tracking, customer records, invoicing and reporting. Once it’s set up properly, it can give teams a useful overview of activity and performance. Cons The biggest issue is ease of use. I’ve used many different systems and Dynamics 365 is one of the least intuitive. Simple tasks can take too many clicks and the layout isn’t always clear. It often feels like a system built for administrators rather than everyday users. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Endless Possibilities with Dynamics 365" November 17, 2025 5.0 We use Dynamics 365 for a wide range of functions. Primarily our entire ERP system is running all 7 of our companies through one interface. We use this constantly, every day. Pros The possibilities with Dynamics 365 are endless. If you can think of it, there's likely a way to integrate it into your system. Cons It is not always very user friendly. You will likely need to invest in some training and info sessions to fully understand how to use all the functions. Review Source KC Krystal C. Administrative health Hospital & Health Care Used the software for: 1-2 years ### "Microsoft dynamics review" January 27, 2026 5.0 great software do not have any bugs and issues.very great campaign management for my workplace. And never had a issue with the use of Microsoft dynamics. Pros What i like about Microsoft dynamics is they software is a good product for my money because i can store all my docs in one place.And very easy to use and great invoicing and great features to use Cons Noting everything about Dynamics is a great software to use Because they have great customer support when i have a problem. Review Source Eric N. CRM Consultant Non-Profit Organization Management Used the software for: 6-12 months ### "Good CRM for Beginners " March 9, 2026 4.0 Solid CRM, good for beginners as its easy enough to use and to understand but has some bugs and can be a little bit disorganized. Pros Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups. Cons The data clean-up was actually quite difficult and I had to completely clean up the system which was a headache. Review Source BL Byron L. Software Developer Computer Software Used the software for: 2+ years ### "It’s amazing how well it performs for our day to day needs" June 16, 2026 5.0 The reason why we use it is to perform multi-entity accounting and I no longer need to create a million different spreadsheets. Pros It worked fine, big time relief. Reports are literally just a click away and connect directly into our bank account. Additionally, the AI automated billing coding functions properly and I’m simply shocked it doesn’t screw up the data entry. Cons However, editing simple transactions take an awful lot of mouse clicks to simply correct one small typo. The Fixed Asset Module is weird, it appears to be something that was developed back in the ages. Review Source Ahmed S. Microsoft sales advocate Commercial Real Estate Used the software for: 6-12 months ### "Microsoft sales advocate " December 16, 2025 5.0 It is great on documentation and easy to use with the tib as it always requires help from the support ataff Pros Easy to use and secures also helps us and prospects with a Microsoft eco friendly system and makes migration and documents very easy Cons The phone connector is always glitches and have. A lot of issues and I had some time with it not working Review Source MB Matt B. Senior Software Engineer at JEOL USA Industrial Automation Used the software for: 1-2 years ### "Dynamics 365" July 2, 2026 5.0 I can easily manage several parts of my business at the same time, whether it’s customer relationships or some internal tasks, and it lets me have an overall view without getting too lost between different tools. Pros The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce Sales Cloud. Cons It’s not always easy to get the hang of, especially at the start. There are a lot of features and you can quickly feel a bit lost. Setting it up also takes time and sometimes you need a bit of help. Review Source JP Jonathan P. Digital Content Specialist Education Management Used the software for: 2+ years ### "Powerful Platform with Strong Integration Capabilities" June 8, 2026 4.0 Pros The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work. Cons Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep. Review Source BC Breanna C. bookkeeper Accounting Used the software for: 6-12 months ### "Worth the money!" April 13, 2026 5.0 It has everything... From printing checks, invoicing, Sales quotes and marketing. Everything you need to power your business is at your fingertips. Pros Business Central is one of the many key components and functions that is very easy to use with the support of Copilot! Made printing checks a breeze! Cons Nothing! its has so many essential tools and makes working remotely so much easier! Its the perfect app to streamline your business Review Source VR Verified Reviewer DMV clerk Automotive Used the software for: 1-2 years ### "Great Dynamic 365 " June 27, 2025 5.0 My overall experience has been great, updates happen often to make sure the program runs smoothly and fast. Pros As a cloud based solution, I enjoy how you are able to organize and manage different business and customer relations. Cons It’s hard to say what I least like just due to me first being introduced to it at work, but it’s hard to say because it’s a great software. Review Source VR Verified Reviewer Digital asset manager Entertainment Used the software for: 6-12 months ### "The Complexity of Dynamics 365" March 18, 2026 1.0 Overall, I hardly use Dynamics 365 anymore now given its failings and even though I wish I could've mastered the app, they don't make it easy on the user. Pros I've always liked its robust reputation and big-picture business management system as well as integration with other 365 brand apps. Cons I even more dislike now the overstuffed features and functionality of the app is, wasting time and not generating any useful insights for my own private business. Review Source MW Mateja W. Consultant Computer Software Used the software for: 2+ years ### "The Dynamics 365 is a powerful and flexible but requires a steep learning curve." February 27, 2025 5.0 This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it. Also, the interface has become much more streamlined, but it is that the software has so many features to sift through. Overall I like Dynamics 365 products, CRM is made well, it has compatibility and connections with Outlook, PowerAutomate is giving more options to update data which was not available before. Pros The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow among different processes, which enhances collaboration and work productivity. It also could have embedded AI capabilities for analytic and automation purposes, which allows our organization have less manual labor. Cons Customer service is taking too long to resolve the reported issues. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.