# Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dynamics 365 the right CRM solution for you? Explore 5817 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5817) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Dynamics 365 Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem.“ March 6, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis.“ April 14, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 6-12 months. “The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and reporting allowed it to support complex business processes.“ April 15, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information.“ February 9, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort.“ February 9, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “Functionality and many of the issues still exist, which makes it difficult to use and navigate.“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 5817 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Junaid E. National IT Manager Hospitality Used the software for: 6-12 months ### "Powerfull All in one platform " September 13, 2025 4.0 Overall, Dynamics 365 is a powerful solution for business that need an all in one platform for managing operations and customer services. Pros Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity. Cons The platform can be overwhelming to setup and configure due to its complexity. Licensing costs add up quickly, especially if you need multiple modules. performance can sometimes lags if not optimized correctly. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 Our main reason was integration with existing Microsoft tools and customization options. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from Salesforce because Dynamics 365 provided great integration with Microsoft tools we already used, such as Office 365, Teams and Power BI. Review Source SC Stephanie C. Outside Sales Apparel & Fashion Used the software for: 2+ years ### "Easy and quick to use" July 29, 2025 4.0 Overall it was a great product to keep track of my database and set reminders to follow up with prospects. Pros This is the CRM used by my last job. I enjoyed the ease of use and figuring it out, in order to manage my day to day activity in the job. Cons It did not track emails. You had to integrate with another software to track emails and activity with customers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The company needed a more modern way to track activities in the CRM with more capabilities. Review Source CD Christian D. Manager Medical Devices Used the software for: 2+ years ### "Room to Grow" May 1, 2025 3.0 Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an industry-leading CRM at this point. However, I'm hopeful that it will get to that point with further investment from Microsoft. Pros The platform is very robust with different modules and infinite capabilities, from sales to service management to marketing, to HR. I appreciate Microsoft's commitment to improvement in technology by integrating things like Teams and Copilot into our CRM workflow. Cons Microsoft makes you work with costly implementation partners to set up your system. The system also does not integrate naturally with Business Central on the accounting side. Make updates to the system can also take some time to learn through the advanced settings. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We had disparate systems across sales, field service, and accounting. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: 2+ years ### "Strong Capabilities, but Reliability Needs Improvement" February 9, 2026 4.0 Pros What I liked most about Dynamics 365 is how easy and natural it feels to use in day-to-day work. The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort. For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings. It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated. Cons it can sometimes feel unreliable due to frequent bugs, which can interrupt workflows and slow things down. The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information. Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement. Review Source RP Robert P. Account Executive Marketing and Advertising Used the software for: 1-2 years ### "Dynamics 365 - Simple, user friendly, and get's the job done" June 10, 2025 5.0 Overall, my experience with Dynamics 365 has been positive but it doesn’t have the WOW factor that other CRMs offer. While it gets the job done efficiently and provides solid functionality, the interface and features lack that extra level of innovation and polish seen in other platforms. It's reliable! Pros Dynamics 365 is an excellent tool due to its simplicity and user-friendliness. The intuitive interface makes navigation easy, and the seamless integration of features enhances productivity. It’s perfect for businesses looking for an efficient, streamlined solution without a steep learning curve. Cons The dashboard could use an upgrade for better user experience. The current layout makes it difficult to quickly access and display key metrics. Customization options are limited compared to competitors and it takes extra steps to view and analyze data, which can be frustrating for users who need to make quick, data-driven decisions. Switched from [Nutshell](https://www.capterra.com/p/144340/Nutshell/) Company liked the dashboard, metrics, and customization. Review Source RW Ray W. Senior Consultwnt Accounting Used the software for: 2+ years ### "Great Product that I recommend " November 14, 2025 5.0 Great product to be honest, many different modules. But very good user interface but can be costly for implementation. Pros Great product but can get expensive for the implementation. But would still recommend for your company as a erp system Cons The cost is quite a bit for implementation so please keep that in mind and budget for it so there wont be any surprises Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Company grew much bigger and needed a more robust producr Review Source MG Mansi G. Biller Accounting Used the software for: 6-12 months ### "Good Tool for big team working together!" October 3, 2025 4.0 It was a positive experience as a lot of people can work simultaneously on the same views, collaborate and share inquries. Pros Easy to navigate and manage several view screens.You can assign inquiries from yourself to the team members. Cons Sometimes when you are clicking among multiple screens your filter screen goes away, and you have to reapply your search or filter Switched from [TCR Online](https://www.capterra.com/p/193873/TCR-Online/) We were using multiple systems. This system integrated two systems for us and tied billing and invoicing to the payment side. Review Source Mark G. Head of Digital Non-Profit Organization Management Used the software for: 2+ years ### "D365 transformed our UK non-profit." August 28, 2024 5.0 Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value. Pros As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with. Cons The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Dynamics 365 Committed Microsoft organisation made it the default choice, and the number of partners supporting product development in the non-profit sector Review Source FARES H. Accoutant Food Production Used the software for: 2+ years ### "Good experience " August 17, 2024 5.0 it is a great app provided by Microsoft to run any business. Being a part of the Microsoft is a huge advantage that will help you to achieve your goals effectively and efficiently Pros It is a great apps that helped us a lot of to maximise our finacial visibility, it is also easy to use Cons some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors Alternatives considered [Sage X3](https://www.capterra.com/p/213927/Sage-X3/) Reason for choosing Dynamics 365 More innovative and simple to use and more features Switched from [Newline WMS](https://www.capterra.com/p/10012842/Newline-WMS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) For personal uses for exemple bank reconciliation Review Source Yasceine B. Quality Manager Computer & Network Security Used the software for: Less than 6 months ### "MS Dynamics 365" September 26, 2024 4.0 MS Dynamics 265 is a powerful ERP. It can fit medium-sized to big companies. Pros Comprehensive Modules. Project management Module. Cons HR Module need more customization to meet the requirements of ME countries regulations. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 More user-friendly. Cheaper than Oracle NetSuit with same functionalities Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) SAP was very complicated. Employees were not able to use SAP effectively. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Endless Possibilities with Dynamics 365" November 17, 2025 5.0 We use Dynamics 365 for a wide range of functions. Primarily our entire ERP system is running all 7 of our companies through one interface. We use this constantly, every day. Pros The possibilities with Dynamics 365 are endless. If you can think of it, there's likely a way to integrate it into your system. Cons It is not always very user friendly. You will likely need to invest in some training and info sessions to fully understand how to use all the functions. Review Source SR Shilpa R. QA lead Utilities Used the software for: 2+ years ### "Great tool for salesforce CRM projects " October 29, 2025 4.0 Pros D365 with SAP CRM is a great tool as a sales platform to improve sales performance productivity with increased efficiency using copilot Cons It is a great tool for sales force platform integration with SAP but also look forward improving in access management when involved in lot of integrations Review Source DH Daniel H. Developer Construction Used the software for: 2+ years ### "One CRM to rule them all" April 17, 2025 4.0 Gives a unified and familiar look and feel for all users which aids in the overall adoption of the product as you begin to add on modules or customization an existing one Pros Dynamics gives a plethora of out of box functionality that is immediately structured in a way you can easily understand if Cons Most of the customizations needed to truly make it your own require JavaScript experience, although some functions can now be handled in PowerFX formulas Review Source AK Abbas K. General Manager Real Estate Used the software for: 2+ years ### "Good value but can be difficult to use" November 24, 2025 5.0 Pros Great productivity suite. Can capture almost any idea or or process through Dynamics 365. Would highly recommend to anyone Cons Quite expensive, and the cost again increased this year. Can be hard to pick up if you're doing it for the first time. Review Source DL David L. Managing Member Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 Sales Is a Strong Performer" June 6, 2025 5.0 Been using since 2009 and find it essential in helping us run our business, manage customers, lead, and for marketing purposes. Pros Easy to customize software to add new fields and even new entities. Ability to integrate with other software applications including Microsoft Outlook. Cons Getting some of the email integration to work can take some work but is doable. Email is important for getting historical record of communications with customers, leads, etc. Review Source AL Arielle L. Account Manager Computer Software Used the software for: 1-2 years ### "So many possibility - both a pro and con" May 6, 2025 4.0 We have a CRM software that utilizes Microsoft Dynamics as a part of the whole picture for the clients. Pros There’s a lot of potential with data, particularly for CRM, sales, software and marketing. Cons Because the possibilities are endless, it takes a while to really be able to take advantage of it at a company wide level. Review Source AB Aubrey B. Office Coordinator Construction Used the software for: 2+ years ### "Must have for businesses" December 2, 2024 5.0 Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams daily and couldn't function without them! Pros My team is starting to use Teams and OneDrive more and I love that you can connect from anywhere and have access to all your documents. The team feature is also really nice because we can keep each department's documents separate but also have the ability to share with other departments. And you can control who has editing privileges. You also can see your version history which is really nice in case you need to go back to a previous version of a document. Cons There's not really much I dislike about Dynamics 365. If I had to choose, I'd say that I wish when you add an appointment to someone's calendar as a delegate that it would notify the person. Review Source DT Delicia T. Quality and training manager Telecommunications Used the software for: 2+ years ### "Great for large companies with locations across the SU or World" November 5, 2024 5.0 L\*ove that i could work on this with other teams in many different locations across the US. Pros Love the fact i could create share and view documents from other employees in different states or remote workers. Cons Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right. Review Source RS RICARDO S. Sales Representative Computer Software Used the software for: 2+ years ### "Your last ERP, you will love it." March 8, 2025 5.0 Like any ERP, implementation times are really long but once released, it is a super powerful tool. Pros The best ERP ever, the most impressive of this software is how it integrates with all the Microsoft Tools like Office, Azure, etc. It has it's own developing language and covers from CRM to Finance. Cons The implementation requires a high level of expertise. Review Source mL melissa L. Admin Construction Used the software for: I used a free trial ### "Complex but great tool" November 16, 2025 4.0 Pros Its a great value for your money, alot of neet features, not very many bugs pr issues. Simple to use. Cons The cost is a bit high and it can be diffucult to use depending on what you need it for.It also depends on microsoft can be a bit challenging Review Source VR Verified Reviewer Global Solution Architect, Accounting and Tax Accounting Used the software for: 2+ years ### "Copilot gives a real boost to D365" January 1, 2026 5.0 Great tool, functional and user-friendly, now even more powerful with Copilot and the dedicated D365 Copilot. Pros The advent of Copilot makes data stored in D365 a real treasure trove - even for non-coders. Any user can experiment with meaningful AI use cases. Cons Sometimes it just freezes and you might need to start your task anew. Nothing else really to complain about. Review Source AB Anwar B. Senior Ecommerce Technical Specialist Marketing and Advertising Used the software for: 1-2 years ### "Dynamic 365 Review" November 1, 2024 4.0 Overall experience with using Dynamic 365 is great, its safe & secure, can easily navigate through the various tabs and pages, its easy to set up client databases and it can hold a lot of client data without running slowly Pros Its great that you can hold all customer information - and the various places the information is held is easily accessable Cons Generating reports can take a little longer to do Review Source rR rachid R. business development manager Chemicals Used the software for: 1-2 years ### "Best Tool For professionals " November 25, 2024 5.0 great experience over all. the best tool for professionals Pros Dynamics 365 has a lot of great features, but one of the standout aspects is its integration capabilities. It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration. Cons One of the challenges with Dynamics 365 can be its complexity, especially for new users. The extensive range of features and customization options can be overwhelming and may require a steep learning curve. Additionally, the cost can be a concern for smaller businesses, as the pricing can add up depending on the modules and add-ons you choose. Review Source LP Leonardo P. Management Accountant Hospitality Used the software for: 1-2 years ### "Comprehensive Dynamics 365 Review: Integration, Customization, and Efficiency" December 10, 2024 5.0 Dynamics 365 is like having a Swiss Army knife for business management. It's packed with tools for everything from sales and customer service to finance and operations. Pros Its integration capabilities. The way it seamlessly connects with other Microsoft products like Office 365, Power BI, and LinkedIn is truly impressive. Cons The learning curve. While it's incredibly powerful and feature-rich, it can be quite overwhelming for new users or those transitioning from simpler systems. Review Source VR Verified Reviewer Account Manager Used the software for: 1-2 years ### "Better than our last system!" March 14, 2018 4.0 Customer management, easy reporting on day-to-day interactions, forecasts, order data... Pros When used correctly, there is so much data that is available and it can be made available to the users as well as administration. It's easy to pull and easy to customize so that we're seeing the data that we need on a day-to-day basis. Cons Not really the software's fault, but trying to get buy-in is difficult. I think there were so many options that it felt overwhelming to some departments (specifically sales). We're still trying to customize for them and there hasn't been much adoption. Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)