# Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Dynamics 365 Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Centralized employee management platform 91% positive reviews out of 547 Most reviewers indicate employee management is streamlined, enabling resource planning, productivity tracking, and cross-departmental coordination. Ayla S Manager, 51 - 200 employees. "Dynamics 365 significantly gows the business and income flow for the business, employees become more dutiful and alert, when they get all resources and tools of better workmenship, efficency level definitely improves, casualties get lesser and overall working environment up lifted significantly." High and complex pricing structure 53% negative reviews out of 491 Some reviewers describe pricing as expensive and confusing, with additional costs for modules, add-ons, and user licenses impacting affordability. Adam L Pharmacist, 11 - 50 employees. "I think the price point on microsoft products need to go down a slight bit, they have been expensive since the 90's." Integrated team collaboration tools 93% positive reviews out of 313 Most reviewers report team collaboration is seamless, with real-time sharing, organization, and communication across departments and locations. Steven A Multimedia Specialist, 2 - 10 employees. "We never lost any information and were able to communicate easily with everyone on the team to be up to date with changes made by another member." Recurring bugs and technical glitches 75% negative reviews out of 409 Most users report bugs and issues disrupt workflows, with frequent crashes, confusing errors, and unreliable integrations requiring extra troubleshooting. Eva I business process analyst, 51 - 200 employees. "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." Comprehensive business activity tracking 97% positive reviews out of 182 Most reviewers describe tracking as highly versatile, letting teams monitor sales, inventory, projects, and customer interactions in one place. Andres M Research, 1 employee. "Easy to use, really intuitive, helps a lot for sales tracking, and has high storage for their databases" Frequent slowdowns and lag 77% negative reviews out of 365 Most users comment performance and speed issues include slow load times, lag, and delays, especially with large data or multiple integrations. seriana M Estimator, 201 - 500 employees. "There are long lag times and the processing times can take a while and sometimes there is a disconnect and the process has to be restarted" ## Showing most helpful reviews Showing 1-25 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Junaid E. National IT Manager Hospitality Used the software for: 6-12 months ### "Powerfull All in one platform " September 13, 2025 4.0 Overall, Dynamics 365 is a powerful solution for business that need an all in one platform for managing operations and customer services. Pros Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity. Cons The platform can be overwhelming to setup and configure due to its complexity. Licensing costs add up quickly, especially if you need multiple modules. performance can sometimes lags if not optimized correctly. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 Our main reason was integration with existing Microsoft tools and customization options. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from Salesforce because Dynamics 365 provided great integration with Microsoft tools we already used, such as Office 365, Teams and Power BI. Review Source Bill L. Vice President of Sales and Operations Professional Training & Coaching Used the software for: 6-12 months ### "CRM Solutions for Complete sales" February 2, 2026 5.0 Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. Pros Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. Cons Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. Alternatives considered [Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/) Reason for choosing Dynamics 365 Franchise model was using it so we had to purchase it as a package option. Review Source BC Breanna C. bookkeeper Accounting Used the software for: 6-12 months ### "Worth the money!" April 13, 2026 5.0 It has everything... From printing checks, invoicing, Sales quotes and marketing. Everything you need to power your business is at your fingertips. Pros Business Central is one of the many key components and functions that is very easy to use with the support of Copilot! Made printing checks a breeze! Cons Nothing! its has so many essential tools and makes working remotely so much easier! Its the perfect app to streamline your business Review Source CD Christian D. Manager Medical Devices Used the software for: 2+ years ### "Room to Grow" May 1, 2025 3.0 Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an industry-leading CRM at this point. However, I'm hopeful that it will get to that point with further investment from Microsoft. Pros The platform is very robust with different modules and infinite capabilities, from sales to service management to marketing, to HR. I appreciate Microsoft's commitment to improvement in technology by integrating things like Teams and Copilot into our CRM workflow. Cons Microsoft makes you work with costly implementation partners to set up your system. The system also does not integrate naturally with Business Central on the accounting side. Make updates to the system can also take some time to learn through the advanced settings. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We had disparate systems across sales, field service, and accounting. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: 2+ years ### "Strong Capabilities, but Reliability Needs Improvement" February 9, 2026 4.0 Pros What I liked most about Dynamics 365 is how easy and natural it feels to use in day-to-day work. The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort. For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings. It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated. Cons it can sometimes feel unreliable due to frequent bugs, which can interrupt workflows and slow things down. The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information. Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement. Review Source VR Verified Reviewer IT Manager Legal Services Used the software for: 2+ years ### "Great experience using Dynamics 365!" December 19, 2025 4.0 Great experience using Dynamics 365! Overall, we are very happy using Dynamics 365 as there are a lot of different integrations for us. Pros Microsoft dynamics allows us to keep all of our information and tracking of users, and products into one place. There is seamless integration across users. Cons The integration across users is not super reliable. We experience a lot of lag and downtime between users. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reason for choosing Dynamics 365 Ability to easily integrate our file system with all of our other products in Dynamics 365. Review Source SC Stephanie C. Outside Sales Apparel & Fashion Used the software for: 2+ years ### "Easy and quick to use" July 29, 2025 4.0 Overall it was a great product to keep track of my database and set reminders to follow up with prospects. Pros This is the CRM used by my last job. I enjoyed the ease of use and figuring it out, in order to manage my day to day activity in the job. Cons It did not track emails. You had to integrate with another software to track emails and activity with customers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The company needed a more modern way to track activities in the CRM with more capabilities. Review Source RW Ray W. Senior Consultwnt Accounting Used the software for: 2+ years ### "Great Product that I recommend " November 14, 2025 5.0 Great product to be honest, many different modules. But very good user interface but can be costly for implementation. Pros Great product but can get expensive for the implementation. But would still recommend for your company as a erp system Cons The cost is quite a bit for implementation so please keep that in mind and budget for it so there wont be any surprises Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Company grew much bigger and needed a more robust producr Review Source MG Mansi G. Biller Accounting Used the software for: 6-12 months ### "Good Tool for big team working together!" October 3, 2025 4.0 It was a positive experience as a lot of people can work simultaneously on the same views, collaborate and share inquries. Pros Easy to navigate and manage several view screens.You can assign inquiries from yourself to the team members. Cons Sometimes when you are clicking among multiple screens your filter screen goes away, and you have to reapply your search or filter Switched from [TCR Online](https://www.capterra.com/p/193873/TCR-Online/) We were using multiple systems. This system integrated two systems for us and tied billing and invoicing to the payment side. Review Source Mark G. Head of Digital Non-Profit Organization Management Used the software for: 2+ years ### "D365 transformed our UK non-profit." August 28, 2024 5.0 Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value. Pros As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with. Cons The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Dynamics 365 Committed Microsoft organisation made it the default choice, and the number of partners supporting product development in the non-profit sector Review Source RL Regan L. Director Information Technology and Services Used the software for: 2+ years ### "The Ever Improving Dynamics" October 22, 2024 5.0 I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be. Pros Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients. Cons The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Reason for choosing Dynamics 365 Low cost for not for profits and the integration with other Microsoft products already used Review Source ADCT Allan Del Cris T. Onboarding specialist Outsourcing/Offshoring Used the software for: 2+ years ### "Honest review on Microsoft 365" August 3, 2025 5.0 Overall, Microsoft 365 is super functional and letting me be creative at work. My team didnt know that thr main tools were using is base from this which is similar to my previous company which gives me an edge. Pros At first, I didn't know the apps I've been using for more than 2 years was created from this apps but now that I know, It is an absolute wow! Been using an ATS type tools for more than 3 years and those tools created from this tools are super easy to use and be creative. Cons Nothing, Nonr that I can think of for over 3 years of using Merlin and Pulse as a back end of stools for customer or client engagement purposes. Review Source Matt S. Activation Manager Entertainment Used the software for: 2+ years ### "The Only Way to Do Business" December 22, 2025 5.0 I love it. I literally could not do my job without it. The integration from platform to platform is unmatched. There is no product like this on the market. Pros I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need. From powerpoint, to work, to excel, and even Copilot, this software keeps out business running. I dont know what we would do without it. Cons I actually am not sure I have a dislike. It literally has every feature we need. My only complaint would be minuscule and would be how Outlook has changed over the years but that is nitpicking. Review Source SR Shilpa R. QA lead Utilities Used the software for: 2+ years ### "Great tool for salesforce CRM projects " October 29, 2025 4.0 Pros D365 with SAP CRM is a great tool as a sales platform to improve sales performance productivity with increased efficiency using copilot Cons It is a great tool for sales force platform integration with SAP but also look forward improving in access management when involved in lot of integrations Review Source Ahmed S. Microsoft sales advocate Commercial Real Estate Used the software for: 6-12 months ### "Microsoft sales advocate " December 16, 2025 5.0 It is great on documentation and easy to use with the tib as it always requires help from the support ataff Pros Easy to use and secures also helps us and prospects with a Microsoft eco friendly system and makes migration and documents very easy Cons The phone connector is always glitches and have. A lot of issues and I had some time with it not working Review Source DH Daniel H. Developer Construction Used the software for: 2+ years ### "One CRM to rule them all" April 17, 2025 4.0 Gives a unified and familiar look and feel for all users which aids in the overall adoption of the product as you begin to add on modules or customization an existing one Pros Dynamics gives a plethora of out of box functionality that is immediately structured in a way you can easily understand if Cons Most of the customizations needed to truly make it your own require JavaScript experience, although some functions can now be handled in PowerFX formulas Review Source VR Verified Reviewer DMV clerk Automotive Used the software for: 1-2 years ### "Great Dynamic 365 " June 27, 2025 5.0 My overall experience has been great, updates happen often to make sure the program runs smoothly and fast. Pros As a cloud based solution, I enjoy how you are able to organize and manage different business and customer relations. Cons It’s hard to say what I least like just due to me first being introduced to it at work, but it’s hard to say because it’s a great software. Review Source MW Mateja W. Consultant Computer Software Used the software for: 2+ years ### "The Dynamics 365 is a powerful and flexible but requires a steep learning curve." February 27, 2025 5.0 This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it. Also, the interface has become much more streamlined, but it is that the software has so many features to sift through. Overall I like Dynamics 365 products, CRM is made well, it has compatibility and connections with Outlook, PowerAutomate is giving more options to update data which was not available before. Pros The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow among different processes, which enhances collaboration and work productivity. It also could have embedded AI capabilities for analytic and automation purposes, which allows our organization have less manual labor. Cons Customer service is taking too long to resolve the reported issues. Review Source VR Verified Reviewer Infrastructure engineer Education Management Used the software for: 1-2 years ### "A powerful tool in the right organisation." February 24, 2025 4.0 A powerful tool in the right organisation. Pros A very powerful tool when deployed correctly Cons The licensing is complicated relying on certified partners, the configuration is also very difficult to implement without the right partner as only they can contact support. Review Source PB Preet B. Accounts Receivable Construction Used the software for: 2+ years ### "Dynamic 365" March 2, 2026 5.0 The overall experience is powerful, integrated, and scalable — but requiring planning, training, and investment to fully realize its value. Pros Dynamics 365 works with the rest of the Microsoft ecosystem — for example Outlook, Teams, Excel, Azure, Power BI, Power Apps and Power Automate. Cons It require significant training. Sometimes too many clicks to complete tasks and Navigation isn’t always intuitive Review Source RS RICARDO S. Sales Representative Computer Software Used the software for: 2+ years ### "Your last ERP, you will love it." March 8, 2025 5.0 Like any ERP, implementation times are really long but once released, it is a super powerful tool. Pros The best ERP ever, the most impressive of this software is how it integrates with all the Microsoft Tools like Office, Azure, etc. It has it's own developing language and covers from CRM to Finance. Cons The implementation requires a high level of expertise. Review Source JC Juniper C. Director E-Learning Used the software for: 2+ years ### "My business transformer guide." November 12, 2024 5.0 The impact of Dynamics 365 on my business has been the elimination of data silos, automation of critical processes, and the ability for me to make decisions based on real-time data. It promotes collaboration, enhanced customer relationship management and cascaded the entire organization towards growth. Pros Dynamics 365 has helped to get the most out of business in one place. I love the fact that it ties together CRM, ERP and other functions in one integrated solution so I have a 360-degree view of my business. This provides valuable AI-powered insights and automation capabilities for process optimization and decision-making. Cons The scale and scope of Dynamics 365 can be overwhelming at first when navigating and configuring. Taking advantage of this platform and customizing right way might need dedicated resources and skills. Review Source nN never N. Accountant Accounting Used the software for: 1-2 years ### "Dynamics 365" November 5, 2024 5.0 l have used Dynamics for the past 2 years and it's been good for both planning and decision making Pros Dynamics 356 pros are its a tool that carters for business Marketing Accounting Cons in Accounting the costing part is less focused Review Source VR Verified Reviewer Global Solution Architect, Accounting and Tax Accounting Used the software for: 2+ years ### "Copilot gives a real boost to D365" January 1, 2026 5.0 Great tool, functional and user-friendly, now even more powerful with Copilot and the dedicated D365 Copilot. Pros The advent of Copilot makes data stored in D365 a real treasure trove - even for non-coders. Any user can experiment with meaningful AI use cases. Cons Sometimes it just freezes and you might need to start your task anew. Nothing else really to complain about. Review Source rR rachid R. business development manager Chemicals Used the software for: 1-2 years ### "Best Tool For professionals " November 25, 2024 5.0 great experience over all. the best tool for professionals Pros Dynamics 365 has a lot of great features, but one of the standout aspects is its integration capabilities. It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration. Cons One of the challenges with Dynamics 365 can be its complexity, especially for new users. The extensive range of features and customization options can be overwhelming and may require a steep learning curve. Additionally, the cost can be a concern for smaller businesses, as the pricing can add up depending on the modules and add-ons you choose. 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