# Page 11 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Dynamics 365 the right CRM solution for you? Explore 5823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5823) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 11 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 251-275 of 5823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gilmer S. Marketing Manager Food & Beverages Used the software for: 2+ years ### "Easy to use and intuitive" September 17, 2023 5.0 Although there was an important adaptation phase when migrating our processes to this new platform, the benefits obtained far exceeded the investment made. The centralization of business data greatly facilitated my daily work and improved our efficiency. The customization of screens, reports and workflows allowed us to optimize processes according to our line of business. The flexibility and future expansion possibilities of the solution make Dynamics 365 a highly recommended option to centralize and integrate the operations of any company Pros I mainly liked the scalability and customization possibilities that Dynamics 365 offers. Its modules are designed flexibly to adapt to the specific requirements of each client. The centralized administration and the complete control it provides over data and business processes allow me to comprehensively manage all the company's information. Cloud architecture facilitates remote access and collaborative work between teams. Microsoft complete ecosystem of partners provides a wide range of complementary solutions to expand its capabilities Cons The aspect that I was least satisfied with is that some traditional CRM functionalities are a bit limited as it is mainly an app platform. The learning curve is also somewhat steep for users without experience in these types of solutions. The costs associated with additional modules and licenses can increase if a full deployment of all its capabilities is required. Maintaining security updates and patches also implies latency until complementary solution providers incorporate them Review Source KJ Katalish J. Mechanical engineer Automotive Used the software for: 6-12 months ### "Flexibility and options " June 13, 2024 5.0 Pros It’s flexible in that it provides users with different options . Users tailor it to their specific needs Cons It requires customization since dynamics 365 is a generalist Review Source AS Ayla S. Manager Marketing and Advertising Used the software for: 6-12 months ### "Dynamic" August 28, 2023 5.0 Dynamics 365 significantly gows the business and income flow for the business, employees become more dutiful and alert, when they get all resources and tools of better workmenship, efficency level definitely improves, casualties get lesser and overall working environment up lifted significantly. Pros I think it's ( CRM) Customer relation management and (ERP) Enterprise resource planning. Beside the integration system which can attach with multiple customer applications. Cons Nothing, it's a great software with multifunctional dymentions. It's every feature is fantastically installed and amazingly functional. Review Source TA Tayeb A. CEO Design Used the software for: 6-12 months ### "Great to manage online orders." March 27, 2024 5.0 Used Dynamics 365 for months as a CRM mainly to manage online orders. It happened to be slow at times but overall it allowed finding and quickly reviewing and editing online orders. While it can be a bit complex to understand at first and separate windows opening menus can be overwhelming, this can be overcome by using 2 screens. Pros \- Dashboard customization, great CRM and ERP software that can be optimized and configured regardless of the size of your organization. - Available on mobile for a quick view on the go Cons \- Sometimes a bit laggy, freezing when searching a database and needs to be reloaded. - Mobile app is good but limited. - Requires opening a browser to access integrated services. Review Source VR Verified Reviewer Diseñador Marketing and Advertising Used the software for: I used a free trial ### "Automatización de Marketing y gestión de Proyectos en un producto" April 26, 2023 4.0 Es una plataforma empresarial completa, que permite un alto grado de personalización. Sin embargo, su costo, el tiempo que lleva aprender a usarlo pueden limitar su uso en ciertos clientes que buscan una solución más simple para la gestión de su empresa. Pros Permite trabajar con otros productos de Microsoft, lo que facilita la gestión de procesos empresariales. además permite personalizarse y adaptarse a las necesidades que tenga una empresa incluyendo una amplia gama de funcionalidades y lo mejor que es una solución en la nube. Cons Su costo puede ser alto para empresas pequeñas, incluso en su funcionamiento puede llegar a ser complejo el aprender a utilizarlo. Además de tener una gran dependencia de otros productos de Microsoft. Review Source SH Shane H. accounts Accounting Used the software for: Less than 6 months ### ""Empowering Business Growth and Efficiency with Dynamics 365: A Comprehensive Review"" May 2, 2023 5.0 Pros Microsoft Dynamics 365 is a popular customer relationship management (CRM) and enterprise resource planning (ERP) software that helps businesses manage their operations and customer interactions. Here are some of the most liked things about Dynamics 365:Integration: Dynamics 365 integrates seamlessly with other Microsoft products, such as Office 365, SharePoint, and Power BI, making it easy for businesses to work across multiple platforms.Customization: The software is highly customizable, allowing businesses to tailor the system to their specific needs and workflows. Customizations can be made with minimal coding, making it accessible to users of all skill levels.User-friendly interface: Dynamics 365 has a clean and intuitive interface that is easy for users to navigate and find what they need quickly.AI-powered insights: The software includes artificial intelligence (AI) capabilities that provide valuable insights into customer behavior and help businesses make data-driven decisions.Mobile app: Dynamics 365 has a mobile app that enables users to access their data from anywhere, at any time, and stay connected with their team.Customer support: Microsoft provides extensive documentation, tutorials, and training resources to help users get the most out of the software. The company also offers excellent customer support to assist with any issues or questions that may arise.Overall, Dynamics 365 is a comprehensive and user-friendly software solution that can help b Cons While Microsoft Dynamics 365 is a highly rated CRM and ERP software, there are some aspects that users may find frustrating or dislike. Here are some of the most commonly reported complaints:Complexity: Dynamics 365 can be complex, particularly for users who are new to CRM or have limited technical expertise. The learning curve can be steep, and some users may require additional training or support to get the most out of the software.Cost: Dynamics 365 can be expensive, particularly for small businesses or startups. Some users also feel that they are paying for features they don't need or use.Performance issues: Some users have reported performance issues, such as slow load times and system crashes. This can be frustrating for users who rely on the software for their business operations.Limited mobile app functionality: While the mobile app is a useful feature, some users have reported that it has limited functionality compared to the desktop version.Integration limitations: While Dynamics 365 integrates well with other Microsoft products, some users have reported limitations in integrating with third-party software, which can be a concern for businesses that rely on multiple tools.Overall, while these issues may be a concern for some users, they are not necessarily deal-breakers, and many businesses continue to use Dynamics 365 as their primary CRM and ERP software. Review Source VR Verified Reviewer Senior System Analyst Computer Software Used the software for: 2+ years ### "Dynamics 365 Excellent, efficient " December 11, 2022 5.0 I am happy to help my organization to use it Pros Easy to use, Control our transaction, efficient to achieve our goals Cons Easy and suitable to our employees skill Review Source VR Verified Reviewer software engineer Computer Software Used the software for: 6-12 months ### "A Powerful Platform for Custom Business Application Development and Automation" May 3, 2023 5.0 Overall, I would highly recommend Dynamics 365 to any organization looking for a powerful, flexible, and customizable CRM solution. With its easy-to-use interface, powerful automation features, and seamless integrations with other Microsoft products, Dynamics 365 is definitely a top-notch product that delivers value to its users Pros As a software engineer , I have had the opportunity to work with Dynamics 365 for a few months now, and I must say that I am quite impressed with the product.firstly, I love how the product allows me to easily create and manage custom entities, forms, and views. The drag-and-drop interface of the entity designer is intuitive and saves me a lot of time that I would have spent writing code. Additionally, the form designer is flexible enough to allow me to create complex forms with ease.Another feature I love about Dynamics 365 is the Power Automate integration. With Power Automate, I can automate workflows and processes within Dynamics 365, as well as integrate with other services such as SharePoint, Teams, and Outlook. This has helped me save a lot of time that I would have spent doing manual tasks.the integration with Azure Active Directory is also seamless, making it easy for me to manage user access and permissions. Cons One of the few drawbacks I have noticed with Dynamics 365 is that the initial setup can be a bit overwhelming. There are many configurations and settings to go through, and it can take some time to figure out how everything works. However, once you get past the setup, the product is relatively easy to use. Review Source CS Calvin S. ERP Implementation Support Automotive Used the software for: 6-12 months ### "D365 - a viable Legacy ERP replacement " April 2, 2024 4.0 Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also see why at an executive level, they made the decision to go with this solution. When compared to products like SAP and Oracle I think you will be far happier with your investment in D365 (buy with confidence). Pros Flexibility - It does take some custom coding, but it is a based product that you can tailor to meet all of your ERP related needs Cons The server based technology has bandwidth issues constantly (make sure you scale your system properly). Expect your IT staff to grow significantly if you are coming from an AS400 based environment. Requires isolation of support work (in an AS400 environment you can have generalist who do everything -- that will change drastically in this environment. Reason for choosing Dynamics 365 I was not part of the software selection timeline, so I do not have valid feedback on why the selection was made. Switched from [Iptor ERP](https://www.capterra.com/p/83332/ERP-for-Distribution/) IBS was reaching its limits in regards to transactions processing (the system could handle the load, but we were rolling over within all of the numbering systems \[sales orders, invoices, GL numbers\] at a frequency level that was causing reporting and posting issues). The company simply out grew the software. Review Source Rafael S. Supervisor Retail Used the software for: 2+ years ### "Recomendo muito para quem busca um CRM e gestão e qualificação de Leads" August 17, 2023 5.0 Super recomendo é uma plataforma de fácil gestão e uma ferramenta que não pode faltar para á equipe de Marketing assim temos uma melhor gestão dos resultados de campanha. Pros Os recurso de pipeline é super funcional dentro da plataforma e muito fácil para gerenciar todos os leads. O recurso de Marketing para criar campanha com formulários para captura de lead é super fácil. Cons Acredito que não encontrei ainda o que não é bom dentro da plataforma porque ela entrega tudo que oferece. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Reason for choosing Dynamics 365 Na verdade foi muita buscas e testes em outras ferramentas, mais as avaliações nos ajudou e muito na tomada de decisão. Review Source JS Jayed S. Executive Assistant Computer Software Used the software for: Less than 6 months ### "Dynamics 365 stands as a solid choice for all individuals." March 20, 2024 5.0 Dynamics 365 is a game-changer! It centralizes everything under one roof, streamlining tasks and boosting collaboration. Data, tasks, communication - it's all there, making my workday smoother. Pros Dynamics 365 excels in its seamless integration of various business processes, offering unparalleled versatility and efficiency. Its user-friendly interface and comprehensive features empower organizations to streamline operations effortlessly. With robust analytics and customization options, it adapts to diverse business needs, enhancing productivity and driving growth. Dynamics 365 truly revolutionizes how businesses operate, making it a top choice for modern enterprises seeking success. Cons Dynamics 365 offers a powerful all-in-one solution, its complexity can be a hurdle. New users might find the feature-rich interface overwhelming, requiring significant training to unlock its full potential. This learning curve could slow down initial adoption and impact productivity. Review Source Jessica B. Account Manager Consumer Goods Used the software for: 2+ years ### "Essential for your busiuness" August 23, 2023 5.0 I love this program. I have used it for the last 8 years, and I pretty much don't know how to do my job without this program. Pros I like that Dynamics 365 can literally do ANYTHING YOU NEED. It is so customizable. Cons I don't like that because it is as such a huge program, and does sometimes glitch or get slow. Review Source VR Verified Reviewer Inside sales Information Technology and Services Used the software for: 2+ years ### "Piattaforma CRM completa, flessibile ed altamente integrata " August 28, 2023 4.0 Dynamics ha consentito di implementare in azienda una gestione completa, integrata e strutturata dei processi che impattano sulle relazioni con i clienti dal marketing, alla vendita al supporto e poi a valle nella gestione amministrativa. La piattaforma si è ben adattata alle particolarità dell'azienda e del business grazie alla sua elevata flessibilità ma ha anche consentito di definire, strutturare e gestire processi e workflow tra i vari attori aziendali ed utilizzatori del sistema. Ciò ha consentito di definire procedure e standard aziendali nei vari reparti, di creare un unico strumento di lavoro a livello aziendale, repository ufficiale per le informazioni riguardanti i clienti e prospect in particolare per le attività di marketing e vendita. Dynamics è diventato uno strumento essenziale sia per il lavoro individuale che per l'azienda. Un'aspetto decisamente molto apprezzato è l'integrazione nativa con i vari prodotti della famiglia Microsoft e le potenti funzionalità di reporting e BI offerte da Power BI. Pros Utilizzo da anni la piattaforma nell'ambito del processo di vendita. Il sistema è una delle piattaforme più complete sul mercato con una copertura end-to-end dei processi che impattano sulle relazioni con i clienti dal marketing, alla vendita al supporto e non solo. E' molto flessibile e di facile utilizzo, si adatta bene pertanto sia alle grandi aziende che alle piccole aziende anche per via della possibilità di essere altamente personalizzabile secondo le caratteristiche ed esigenze aziendali. Un importante elemento di forza è sicuramente l'elevato grado di integrazione con gli altri strumenti e prodotti Microsoft, dalla suite Office (strumenti di produttività individuale, client di posta ecc), ai potenti strumenti analytics integrati di Power BI alla piattaforma Azure. L'interfaccia è piuttosto semplice e di facile utilizzo e consente nelle varie schermate sia di gestire elevati gradi di complessità di processi con la raccolta e gestione di numerose tipologie di dati e documenti sia di avere workflow semplificati ed automatizzati. Le schermate, le sezioni ed i workflow gestiti possono infatti essere personalizzate in tal senso. La piattaforma è molto vasta ma completamente integrata nelle sue funzione che consentono di gestire in maniera collaborativa tra le varie funzioni ed i vari ruoli tutti i principali riguardanti i clienti e le interazioni che l'azienda ha avuto con loro. Cons Pur essendo una piattaforma dall'interfaccia semplice ed intuitiva necessita sicuramente di una buona formazione iniziale per consentire all'utente ed all'azienda stessa di sfruttarla al meglio, non solo nelle funzionalità di base ma anche nelle varie funzionalità più avanzate che offrono decisamente dei vantaggi. Il sistema infatti ha una copertura funzionale molto vasta ed articolata con continui collegamenti tra una sezione e l'altra. Altro aspetto importante è certamente il costo. Dynamics si colloca sicuramente tra le piattaforme di livello alto e per questo anche i costi sia di licenza ma anche di implementazione e manutenzione possono non essere alla portata di tutti. Review Source CP Carey P. Assistant Food Production Used the software for: 6-12 months ### "Exceptional Experience with Dynamics 365" June 29, 2023 5.0 My overall experience with Dynamics 365 has been fantastic. It has revolutionized the way we manage our sales and customer relationships. The platform's user-friendly interface and extensive capabilities have made our daily tasks more efficient and streamlined. We have experienced tangible benefits such as improved sales performance, enhanced customer satisfaction, and better data-driven decision-making. Pros Dynamics 365 has exceeded my expectations in several areas. The most remarkable aspect is its comprehensive set of features that cover all our business needs. The data visualization tools, sales pipeline management, and CRM functionality are incredibly impactful and have greatly improved our efficiency and decision-making processes. Additionally, the ease of use and seamless integration with our existing business processes have been a significant advantage. Cons While my overall experience with Dynamics 365 has been exceptional, there are a few minor areas that could be improved. I occasionally encounter difficulties with certain advanced features that require more in-depth training or technical expertise. However, the available support resources and community forums have been helpful in resolving any challenges that arise. Review Source Michelle R. Assistente Marketing Retail Used the software for: 1-2 years ### "Melhor ferramenta para gestão de Marketing" August 17, 2023 5.0 Super recomendo pois a ferramenta entrega tudo que promete e ainda muito mais ! Para quem busca uma ferramenta que vai ajudar auxiliar nas campanhas de Marketing é perfeita Pros Da facilidade de gerenciar as campanhas em ativo e também da analise de dados que a ferramenta proporciona de uma forma bem simples Cons Ainda não encontrei o defeito...rsrsrsr Mais acredito que fosse um pouco mais barata a ferramenta seria perfeito :-) hehehe Review Source Victoria S. Projects Accounting Manager Architecture & Planning Used the software for: 1-2 years ### "Streamlines CRM capabilities " April 3, 2024 5.0 Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to their respective departments. Pros Simpler and more user-friendly than SAP on front and back ends. Cons The customer service gets a little impersonal and feels like a run-around at times. Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[Deltek Ajera](https://www.capterra.com/p/82750/Deltek-Ajera/)[Stax Bill](https://www.capterra.com/p/140111/Fusebill-Subscription-Billing/) Reason for choosing Dynamics 365 It was in addition to. We have many softwares we use in tandem with each other to bring the most effective, streamlined, and memorable client experience possible. Review Source CS Carla S. Operations Assistant Real Estate Used the software for: 1-2 years ### "Great functional and professional tool" February 9, 2024 5.0 Pros What I like most about it is its interface. Very intuitive and easy to learn to use. Cons It is a bit expensive for small companies. Review Source RI Refaei I. E-learning consultant Education Management Used the software for: 2+ years ### "Better than many systems, but the user interface is difficult" December 5, 2023 3.0 Good, but needs to organize its graphical interface In addition to facilitating modification operations without interfering with software modification Pros It has no programming errors, The updating process is continuing Cons The interfaces make handling difficult for the user and the screen features are scattered Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Reason for choosing Dynamics 365 There was competition in price and there was a large discrepancy in price Review Source ME Mouhssine E. Reviews section Computer & Network Security Used the software for: 6-12 months ### "Dynamics 365 review" November 21, 2023 5.0 An amazing experience and Dynamics 365 is very professional and reliable in project management Pros What I liked about Dynamics 365: The interface is easy and simple and can be learned quickly, as well as the professionalism of working on Dynamics 365. Cons Everything is good on Dynamics 365. Maybe what I don't like is that Dynamics 365 does not have a black background to reduce eye fatigue while working on Dynamics 365. Review Source GS Gurinderjeet S. Relationship manager Automotive Used the software for: 6-12 months ### "Clear idea of pros and some drawbacks of Microsoft Dynamics 365 all you need to know " May 2, 2023 4.0 Overall it's a great experience but takes some time to get used to it. It's realtime interaction, unifying data and data insights helps alot but it's bit expensive. Pros It's lead nurturing features is most valuable feature as it enable effective communication and relationship-building with customers and it's sales pipeline management and reporting capabilities also provide valuable insights into sales performance and helps making decisions. Cons A new user may found it complex and kinda slow from other systems. And it's also expensive and it also have limitations in customization capabilities, particularly in terms of creating custom reports or modifying the user interface. Review Source Dvock A. Software Tester Information Technology and Services Used the software for: 1-2 years ### " A Game-Changer in Business Management" June 21, 2023 4.0 In summary, Dynamics 365 represents a transformative advancement in the field of business management software. Its comprehensive suite of applications, seamless integration, cloud-based nature, and continuous updates make it an exceptional choice for businesses seeking a scalable, efficient, and future-proof solution. Pros What I like most is its ability to suite with modular structure. Moreover, it has a seamless integration with other Microsoft products which is amazing. Another outstanding feature is its powerful Customer Relationship Management (CRM) module. Also, it has Cloud-based accessibility for flexibility and remote work. Finally, I am happy with the continuous updates and support from Microsoft. Cons I have not found any issue that I dislike. Review Source Suelen G. Analista Telecommunications Used the software for: 1-2 years ### "Excelente para empresas que buscam melhorar o desempenho da equipe" July 26, 2023 5.0 Super recomendo pois trata-se de um sistema no qual entrega tudo que promete, tem uma interface fácil de aprender e muito intuitiva. Pros O CRM e gestão de leads são impressionantes para facilitar a vida da equipe do comercial, com esses recursos conseguimos alcançar nossas metas. Cons Infelizmente o sistema é perfeito porem o valor não é barato! Mais acaba compensando a médio e longo prazo. Review Source MM Mmakgabo M. carpenter Construction Used the software for: 2+ years ### "Amazing software" July 5, 2023 4.0 Pros Tracking on this software is very sharp and accurate Cons Integration was not a smooth ride but that was mainly because i did not follow instructions thoroughly. Review Source Cristian S. Especialista en marketing Automotive Used the software for: 2+ years ### "Great Service" October 4, 2023 5.0 Learning the platform and tools required a strong investment at the beginning, the results were immediate. By automating processes and making decisions with data, we managed to substantially improve our profitability and customer satisfaction. The scalability of the system has also been key when it comes to continuing to grow. Without a doubt, I would recommend Dynamics 365 to any company looking to integrate all its business areas in a powerful way Pros By having an intuitive and configurable interface, I was able to design custom workflows that significantly optimized our company's operations. From purchases to sales, through billing and support, everything was interconnected in a simple but very effective way. This greatly improved our productivity and freed up resources for other higher-value tasks Cons When migrating data from other systems, it was not entirely clear how roles and access would be mapped. This created initial confusion for users, until I was able to precisely redefine the views, forms, and entities each profile could access. However, I recognize that the security model is very complete and flexible, it just required on my part to spend more time on the correct mapping from the beginning Review Source ME Mohamed E. Education technology specialist Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 is one of the most powerful programs from Microsoft" April 17, 2023 5.0 My experience is excellent with the program, so I use it daily in my organization Pros The Dynamics 365 program has many countless advantages, as it helps me in everything to manage my organization Cons There are no downsides to Dynamics 365, it's a great program Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.