# Page 11 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5809) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 11 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 251-275 of 5809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Betsy C. Virtual Assistant Public Relations and Communications Used the software for: 6-12 months ### "Betsy's Review" May 17, 2024 5.0 Pros The effectiveness , and time-saving nature. Cons The complexity for first-time users which is Ok once a person gets used to it. Review Source MA Mohamed A. programer Program Development Used the software for: 2+ years ### "I really like dynamics 365 I often modify the organization of work" May 20, 2024 4.0 My overall experience is more than wonderful Pros Professionalism in organizing courses within it The interfaces are definitely not easy to use Cons The program's interface is flawed at times, but overall it is more than wonderful Review Source SN Sarah N. Cfo Automotive Used the software for: Less than 6 months ### "Premium product " June 27, 2024 5.0 Pros It was so easy to use. I love Microsoft products Cons I am learning the system still but I am unaware of any dislikes yet Review Source VR Verified Reviewer Lead Data Scientist Retail Used the software for: 6-12 months ### "Great for Internal Operations." May 25, 2024 5.0 I would recommend everyone working on Windows to get the most out of this tool. Pros Overall delivers everything we need for our operations. Cons The design is like from 80's and it need an improvement. Review Source DJ Digna J. Scientist Pharmaceuticals Used the software for: 2+ years ### "Very easy to operate this software." May 24, 2024 4.0 Pros Easy to operate and daily user-friendly & secure. Cons It has only few minute to recall sent mail :( Review Source VR Verified Reviewer Research Analyst Research Used the software for: 6-12 months ### "Dynamics 365- Sales" March 7, 2024 4.0 Pros Dynamics 365 Sales offers us robust tools and capabilities to simplify our sales processes, improve customer relationships, and make informed decisions based on data. Also, I appreciate being able to access the entire customer profile and see a snapshot of all activity and account details. Cons For some process, this tool is not cost efficient Review Source AD Abiodun D. Supervisor Business Supplies and Equipment Used the software for: Less than 6 months ### "Dynamics 365" May 27, 2024 5.0 Easy and accessable to use and it is satisfying. Pros It's helps organisation delivery onsite service to customer location. Cons It's combines workflow automations scheduling Review Source NB Nicolas B. manager Internet Used the software for: 6-12 months ### "Explorando la Potencia de Dynamics 365: Personalización, Marketing Multicanal y Gestión Estratégica para Empresas Innovadoras" January 5, 2024 5.0 Pros Permite la adaptación y personalización de modelos de datos para satisfacer las necesidades específicas de cada organización, proporcionando flexibilidad en la gestión de información. Cons La complejidad de la plataforma puede generar una curva de aprendizaje significativa para los usuarios, lo que podría requerir tiempo y recursos adicionales para la capacitación. Reason for choosing Dynamics 365 Relación precio calidad con los competidores Switched from [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Relación precio calidad con los competidores Review Source WM Will M. Analyst Accounting Used the software for: 1-2 years ### "Review of Platform" June 3, 2024 4.0 Strong. very good experience. Would use again. Pros Easy to use, easy to understand and interreact with. Cons The interface is good to use and understand. Review Source Joe D. co-owner Non-Profit Organization Management Used the software for: Less than 6 months ### "Dynamics 365 Changed My Organization" May 14, 2024 5.0 Since I have started using Dynamics 365, my efficiency has increased exponentially, and I am relieved to have more time to accomplish more work. Pros The integration of AI into my work and the ability to free up time for other ways to help grow my organization. Cons I am newer to Dynamics 365, so it is a bit overwhelming to learn at first. But it is easy to understand, especially after diving in. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Online sources recommended this product, so I tried it and love it. Review Source EI Emem I. Director Information Technology and Services Used the software for: Less than 6 months ### "Dynamics 365" July 5, 2024 5.0 The interface and features are really easy to use. Pros It is a better alternative to other software on Microsoft Cons The software has a lot of updates, but no real feature is added on the update Review Source FD Felice D. Management Consultant Food & Beverages Used the software for: 6-12 months ### "Crm di Alta Qualità" May 5, 2024 4.0 Pros Abbiamo scelto questo software di Crm perchè ha delle qualità di integrazione davvero elevate. Il flusso di partenza prevede sempre l'inserimento di un nuovo Lead (persona fisica). Dopo la verifica del team Crm, il lead viene assegnato al sales che quindi in questo modo potrà concentrarsi sull'acquisizione di un nuovo cliente. Il software permette anche di verificare la propensione al rischio del cliente e le successive azioni che bisogna compiere per acquisire il cliente. Cons E' più costoso dei software competitors di Crm Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Per integrare con altre società del gruppo Review Source Mary E P. Assistant Project Manage Insurance Used the software for: 1-2 years ### "CRM management and much more. " April 27, 2024 4.0 Overall, I would give Dynamics 365 a rating of 8/10. It is a powerful tool for improving business efficiency and productivity, but there is still room for improvement. It can be a great tool for businesses of all sizes if used correctly. Ideal for corporate automation and innovation. Pros The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management. And being specific about my activities; I would say improved work time with features such as "Task Lines" and "Project Clocks", it is easier to assign tasks, monitor progress and send reminders to teams. Cons \- Sometimes there may be delays in updates and new features. - Some compatibility issues with other systems and tools. Review Source VR Verified Reviewer Audit Senior Accounting Used the software for: 6-12 months ### "Great for Account Management" May 16, 2024 5.0 I like the tool, although the design is pretty much outdated. Pros It solves account management problems faster than other tools. Cons I really do not like the feeling that I am working on Windows XP Review Source mP marco P. consultant Banking Used the software for: 1-2 years ### "fast and reliable crm" June 21, 2024 5.0 Pros we use dynamics 365 tpo take note of our customer, and like other crm to act for agent Cons sometime the dynamics site hangs, but is often very fast Review Source VR Verified Reviewer Head or Procurement Philanthropy Used the software for: 2+ years ### "Very strong and dynamic business process tool" May 12, 2024 5.0 Pros We have digitised many of our business processes using D365, it’s saved us great amounts of time, money alongside reducing risk Cons It’s a huge platform and I feel we only use it for a small proportion of it Review Source AC Alexandra C. Associate Director Market Research Used the software for: 2+ years ### "Great way to track client relationships and interactions!" May 10, 2024 5.0 It's a great and easy way to track communications. Might need some training session with your team to both understand and organize tracking, but overall, very visual and intuitive. Pros I love using Dynamics 365! I am the lead of this initiative at my company. It is a great and very visual way to track of progress of client interactions and business development! Cons It can be hard for some employees to get the grasp of how and what to track from their email and calendar meetings. Review Source SYED NASIR H. Assistant manager Biotechnology Used the software for: 2+ years ### "Funtastic product and easy to use " April 17, 2024 5.0 Easy to use, value of money and minimum training required Pros Easy to use and value of money. The startup organisation easily buy it. Cons Easy to use, 365 degree function. We can use dynamic 365 for overall activities of organisation Review Source MW Matt W. AM Automotive Used the software for: 1-2 years ### "Dynamics 365" June 6, 2024 4.0 Pros It is customizable and feature packed. Make sure you use a consulting firm for deployment. Cons The software can be a bit slow at times. Review Source ZK Zarmin K. Bookkeeper Luxury Goods & Jewelry Used the software for: 1-2 years ### "Great usage" May 20, 2024 4.0 I have a good experience and no issues that were not resolved. Pros Able to communicate with vendors and buyers Cons Most of all functions; email, calendar, messages Review Source Lindsey Raye P. Marketing Automation Specialist Marketing and Advertising Used the software for: I used a free trial ### "Dynamics 365 CRM and MA " May 11, 2024 5.0 Pros Ability to use multiple data points to use for audience segmentation Cons The leads and contacts or opportunities are hard to connect Review Source SS Sagar S. Manager Animation Used the software for: 1-2 years ### "Review of Dynamics 365" April 17, 2024 5.0 I love this ,i enjoy this which help me for sales, marketing, customer service management,finance. Pros Utilize a user-friendly low-code platform that can be easily tailored to meet our specific requirements, Develop our own application or incorporate third-party apps seamlessly into the platform, connect to company system from any device via a cloud ecosystem Cons It would be convenient to eliminate the need for third-party tools like Experlogix and HubSpot, Global search function tends to freeze a lot Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 I found many features here rather than other alternatives Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) My friends refer me this after using Dynamic 365 i love this one and i am continuously using Dynamic 364 now Review Source DL Daniel L. Director of IT Medical Devices Used the software for: 6-12 months ### "Transform your Business Operations using Dynamics 365" January 31, 2024 5.0 Our overall experience is that dynamics is a powerful platform with great integration into our stack. Pros the Standout feature of Dynamics 365 is its seamless integration of comprehensive CRM and ERP capabilities, providing businesses with a unified platform for efficient data management, streamlined processes, and enhanced customer engagement. Cons its initial complexity and potential learning curve, which some of our users find challenging. We are still learning the extensive feature set and it will take some time for users to fully grasp all the tools we have available now. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Dynamics 365 Its scalability, extensive customization options, and seamless integration with other Microsoft products offering a comprehensive solution that aligns well with diverse needs. The strong support of MS, regular updates, and a robust ecosystem of third-party apps contribute to its appeal for our organization. Review Source TJ Tavaris J. Head of Software Development Computer Games Used the software for: 1-2 years ### "100+ employee business software" June 3, 2024 3.0 Pros This software is perfect for a business that over 100 employees. Cons That the software is not really focus on a small business with less than 50 employees Review Source CV Chiegwuinyi V. Auditing Events Services Used the software for: 1-2 years ### "best microsoft i ever use" May 3, 2024 5.0 very awesome and well structured the software is easy to use and navigate Pros their unique features and advanced capabilities with the screen Cons nothing, every thing about Microsoft 365 was good Review Source Similar Products Featured