# Page 12 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5809) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 12 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 276-300 of 5809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Terly M. Operation manager Food & Beverages Used the software for: 6-12 months ### "Dynamic 365 is an awesome help for our company" May 1, 2024 4.0 Pros Dynamic 365 is wasy to use, easy to navigate if you need help Cons It need some customization,it turns some people off to products Review Source BS BITTU S. Student Education Management Used the software for: I used a free trial ### "Aware others" June 10, 2024 3.0 Pros I like most about dynamics 365 is its security and compliance. Cons I like least about dynamics 365 is it is very easy to used that help user to use this comfortably. Review Source GB Gabriele B. Manager Management Consulting Used the software for: 1-2 years ### "Gestione completa e di dettaglio del processo di vendita" August 24, 2023 5.0 Sono nel settore della sales e business development oramai da anni e reputo Dynamics 365 un ottimo software CRM ed ERP. L’uso della piattaforma ha semplificato la modalità con cui tengo tracci delle interazioni con i vari clienti e con cui monitoro il processo di vendita. Questo mi ha permesso di cogliere maggiormente le opportunità ed, in linea più generale, di ottimizzare il rapporto con i miei clienti offrendo prestazioni personalizzate. Ottima l’integrazione con vari prodotti Microsoft, tra cui Microsoft Teams, la quale semplicità la comunicazione sia verso l’interno che verso l’esterno. Pros Dynamics 365 è un ottima piattaforma CRM, utile quindi alla gestione delle relazioni con i clienti, è un ottimo strumento ERP, utile alla pianificazione d’uso delle risorse aziendali. Presenta una struttura modulare, ed è altamente integrata con altri prodotti Microsoft. Il software permette la gestione a tutto tondo del processo di vendita, dalla gestione dei contatti, su cui è possibile salvare dati di dettaglio e tenere traccia delle interazioni al fine di offrire un esperienza personalizzata, alla vendita vera è propria, massimizzando il processo di conversione. La piattaforma è altamente personalizzabile ed è possibile arricchirla sviluppando in house applicazione con Power Apps o modificando flussi di lavoro esistenti mediante Power Automate. Dynamics 365 sfrutta l’intelligenza artificiale per offrire previsioni di vendita future per aiutare l’utente a generare report di dettaglio. Cons Dynamics 365 non presenta aspetti che non mi hanno soddisfatto. Un aspetto critico da tenere in considerazione prima di decidere di utilizzare tale elemento a supporto del proprio lavoro è il costo. La licenza risulta onerosa ed ogni azienda deve comprendere se i costi dati dall’uso di Dynamics 365 sono inferiori alle opportunità. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) La decisione di passare da Salesforce Sales Cloud a Dynamics 365 è stata presa prevalentemente per 2 ragioni. La prima è la maggiore integrazione con altri prodotti Microsoft, già ampiamente in uso in azienda. La seconda è il miglior livello di personalizzazione possibile. Review Source Gary F. Owner Information Technology and Services Used the software for: 1-2 years ### "Enhancing Business Operations with a Versatile CRM Solution" May 5, 2024 5.0 Pros Dynamics 365 has significantly improved our business processes by providing a centralized platform for managing customer data, automating workflows, and monitoring performance. The seamless integration with other Microsoft applications and the ability to customize modules based on our specific requirements have enabled us to enhance productivity and deliver exceptional customer experiences. Cons Dynamics 365's implementation can be complex, be sure to allocate sufficient time and resources for setup and training. Review Source Wayne L. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Leading SME ERP S/W in the marketplace" December 26, 2023 4.0 Reluctant to upgrade as the costs are almost as much as a new implementation, however, as new functionalities are introduced, the reduction of 3P add-ons or bridges are becoming a +. Pros Integration of functions into Windows & Office are a +...many API's are now capable of integrating w/ online platforms from freight, logistics, & expenses to Shopify, Magento, & AMZN. Cons Cost of maintenance is high for smaller businesses seeking upgrades from QB or Sage. Support from MS is minimal & requires VAR to ensure proper uptime. Alternatives considered [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 Legacy product that would be less challenging to upgrade. Review Source Phinées Pryme M. Ingénieur Génie électrique Consumer Electronics Used the software for: 2+ years ### "les atouts et inconvénients de Dynamics 365 " April 25, 2023 5.0 Ce système, je l'ai toujours et je l'utiliserai toujours car il est numéro un. Il permet d'élargir notre horizon. Pros En terme de prestige, Dynamics 365 est vraiment un système de première ordre qui fourni plusieurs solutions complètes à des entreprises plurielles de toutes sorte. Ce système s'est intègre avec des produits Microsoft en l'occurrence Excel et Office et c'est tout ce qui a permis à ce système de gagner la confiance de plusieurs utilisateurs. Cons La difficulté à naviguer dans les différents modules est une faiblesse ou inconvénient de ce Système. Review Source JS Joe S. Clinical Lead Hospital & Health Care Used the software for: Less than 6 months ### "Would recommend" November 26, 2023 5.0 Pros I find Microsoft Dynamics 365 most useful for its seamless integration, user-friendly interface, and robust reporting tools. The flexibility in data visualisation, efficient KPI monitoring, and comprehensive performance metrics are also excellent. Cons One drawback is the need for more advanced options in reporting for complex needs. Additionally, an expanded range of data connectors could enhance its versatility for seamless integration with various third-party applications. Review Source Lydiah M. Financial Advisor Financial Services Used the software for: 1-2 years ### "I give Dynamics 365 it dues and acknowledge it as an all inclusive solution for my entire business" April 28, 2023 5.0 My experience with Dynamics 365 has been one worth noting. It is marked with a lot of fulfillment knowing that I've got the best especially CRM tool I can ever get. Pros Sales and Marketing has been on the rise like in the last 3years and many people are opting for it because of the freedom on your time and even you deciding what you will earn at the end of the day as well as leverage over your time. And this is where Dynamics 365 comes in to make your business operations soo seamless as well as maximizing on earnings. It is an absolute answer to businesses. First of all it's user friendly and Incase of any issues in implementation and use,then the customer support team is alert 24/7. Also it's total cost of adoption into your enterprise processes is quite reasonable. It's capabilities are on another level and can be used across all the departments. From finance to make informed decision and accelerate reconciled financial reportings as well as give a clear forecast on the financial trajectory of any business beacause on can view everything from payables,receivables, transaction dimensions,defferals,manage multiple currencies,bank account and assigning automatically audit trails.It is also an efficient CRM tool when integrated with the sales options and is useful to maintain an overview of contacts and their needs ,keep track of sales opportunities which will result to a boost in productivity. I believe if you can get hold of and just efficiently manage the above two department of your enterprise then we can consider it a successful one. But also tomention Dynamics 365 is useful to procurement ,HR,Project Management making it the best fit. Cons To be honest i have used Dynamics 365 for over 2years now and I have not experienced any downside at all. It even amazes me on it comprehensive capabilities and the fact that it can be used across multi-department is just soo fulfilling Review Source BA Banajit A. Sale Accounting Used the software for: 2+ years ### "Discussions in Dynamics 365 Marketing" August 1, 2023 5.0 The problem with Microsoft Dynamics is that periodically, when we are at our desks working, the application will hang and we will make a few blunders when recording conversations or emails. Apart from that, everything about it is good; it is easy to use, allows us to work on several projects at once, and is user-friendly Pros The fast-track programme offers excellent customer care, and the product is continuously improved (short release cycles) owing to feedback from users and customers. It is simple to mix with those of other businesses due to its versatility. Its low-code / no-code technique makes it effective. Cons The user interface requires some getting used to. The majority of people find it to be really pricey and complex in addition. inability to easily reuse marketing lists that were created in CRM for marketing. Review Source mS mohameed S. seo Leisure, Travel & Tourism Used the software for: 2+ years ### "It is considered the most important program for work dynamics, communication, and linking between customers and means of communication" December 17, 2023 5.0 I have succeeded in establishing a large communication base and comprehensive marketing for multiple products and different accounts, which has helped publish a large number of posts for us in various fields. Pros Ease and ease of connecting communication programs, Internet data, and browsing Cons Work on saving expired records and re-linking them to new accounts, although this is not required most of the time Review Source SP Sonya P. Technical Project Manager Telecommunications Used the software for: 2+ years ### "Dynamic 365 A Must Have" November 20, 2023 5.0 Pros Not being limited to the office to access my files and workflow. The ability to easily share docs and collaborate with team members. Cons I don't have any cons at this time, I assume that is good. Review Source SB Sheena B. general manager Automotive Used the software for: I used a free trial ### "General Manager " July 2, 2024 4.0 My overall experience has been great so far and will learn more as i move forward with the software Pros What i liked most was the user friendly Cons I did not have any complaints so far while using Dynamic 365 Review Source Gilmer S. Marketing Manager Food & Beverages Used the software for: 2+ years ### "Easy to use and intuitive" September 17, 2023 5.0 Although there was an important adaptation phase when migrating our processes to this new platform, the benefits obtained far exceeded the investment made. The centralization of business data greatly facilitated my daily work and improved our efficiency. The customization of screens, reports and workflows allowed us to optimize processes according to our line of business. The flexibility and future expansion possibilities of the solution make Dynamics 365 a highly recommended option to centralize and integrate the operations of any company Pros I mainly liked the scalability and customization possibilities that Dynamics 365 offers. Its modules are designed flexibly to adapt to the specific requirements of each client. The centralized administration and the complete control it provides over data and business processes allow me to comprehensively manage all the company's information. Cloud architecture facilitates remote access and collaborative work between teams. Microsoft complete ecosystem of partners provides a wide range of complementary solutions to expand its capabilities Cons The aspect that I was least satisfied with is that some traditional CRM functionalities are a bit limited as it is mainly an app platform. The learning curve is also somewhat steep for users without experience in these types of solutions. The costs associated with additional modules and licenses can increase if a full deployment of all its capabilities is required. Maintaining security updates and patches also implies latency until complementary solution providers incorporate them Review Source VR Verified Reviewer IT Specialist Information Technology and Services Used the software for: Less than 6 months ### "Dynamic 365 is the best CRM and ERP application in the Market " May 1, 2024 4.0 Its the best solution in offering a clear view of how sales and marketing efforts perform together. Pros it brings together CRM and ERP, as we can take care of our business processes and also automate them. also, it covers different software products and unifies data business intelligence. Cons steep learning curve and the interface is not intuitive Review Source AS Ayla S. Manager Marketing and Advertising Used the software for: 6-12 months ### "Dynamic" August 28, 2023 5.0 Dynamics 365 significantly gows the business and income flow for the business, employees become more dutiful and alert, when they get all resources and tools of better workmenship, efficency level definitely improves, casualties get lesser and overall working environment up lifted significantly. Pros I think it's ( CRM) Customer relation management and (ERP) Enterprise resource planning. Beside the integration system which can attach with multiple customer applications. Cons Nothing, it's a great software with multifunctional dymentions. It's every feature is fantastically installed and amazingly functional. Review Source TA Tayeb A. CEO Design Used the software for: 6-12 months ### "Great to manage online orders." March 27, 2024 5.0 Used Dynamics 365 for months as a CRM mainly to manage online orders. It happened to be slow at times but overall it allowed finding and quickly reviewing and editing online orders. While it can be a bit complex to understand at first and separate windows opening menus can be overwhelming, this can be overcome by using 2 screens. Pros \- Dashboard customization, great CRM and ERP software that can be optimized and configured regardless of the size of your organization. - Available on mobile for a quick view on the go Cons \- Sometimes a bit laggy, freezing when searching a database and needs to be reloaded. - Mobile app is good but limited. - Requires opening a browser to access integrated services. Review Source VR Verified Reviewer Diseñador Marketing and Advertising Used the software for: I used a free trial ### "Automatización de Marketing y gestión de Proyectos en un producto" April 26, 2023 4.0 Es una plataforma empresarial completa, que permite un alto grado de personalización. Sin embargo, su costo, el tiempo que lleva aprender a usarlo pueden limitar su uso en ciertos clientes que buscan una solución más simple para la gestión de su empresa. Pros Permite trabajar con otros productos de Microsoft, lo que facilita la gestión de procesos empresariales. además permite personalizarse y adaptarse a las necesidades que tenga una empresa incluyendo una amplia gama de funcionalidades y lo mejor que es una solución en la nube. Cons Su costo puede ser alto para empresas pequeñas, incluso en su funcionamiento puede llegar a ser complejo el aprender a utilizarlo. Además de tener una gran dependencia de otros productos de Microsoft. Review Source SH Shane H. accounts Accounting Used the software for: Less than 6 months ### ""Empowering Business Growth and Efficiency with Dynamics 365: A Comprehensive Review"" May 2, 2023 5.0 Pros Microsoft Dynamics 365 is a popular customer relationship management (CRM) and enterprise resource planning (ERP) software that helps businesses manage their operations and customer interactions. Here are some of the most liked things about Dynamics 365:Integration: Dynamics 365 integrates seamlessly with other Microsoft products, such as Office 365, SharePoint, and Power BI, making it easy for businesses to work across multiple platforms.Customization: The software is highly customizable, allowing businesses to tailor the system to their specific needs and workflows. Customizations can be made with minimal coding, making it accessible to users of all skill levels.User-friendly interface: Dynamics 365 has a clean and intuitive interface that is easy for users to navigate and find what they need quickly.AI-powered insights: The software includes artificial intelligence (AI) capabilities that provide valuable insights into customer behavior and help businesses make data-driven decisions.Mobile app: Dynamics 365 has a mobile app that enables users to access their data from anywhere, at any time, and stay connected with their team.Customer support: Microsoft provides extensive documentation, tutorials, and training resources to help users get the most out of the software. The company also offers excellent customer support to assist with any issues or questions that may arise.Overall, Dynamics 365 is a comprehensive and user-friendly software solution that can help b Cons While Microsoft Dynamics 365 is a highly rated CRM and ERP software, there are some aspects that users may find frustrating or dislike. Here are some of the most commonly reported complaints:Complexity: Dynamics 365 can be complex, particularly for users who are new to CRM or have limited technical expertise. The learning curve can be steep, and some users may require additional training or support to get the most out of the software.Cost: Dynamics 365 can be expensive, particularly for small businesses or startups. Some users also feel that they are paying for features they don't need or use.Performance issues: Some users have reported performance issues, such as slow load times and system crashes. This can be frustrating for users who rely on the software for their business operations.Limited mobile app functionality: While the mobile app is a useful feature, some users have reported that it has limited functionality compared to the desktop version.Integration limitations: While Dynamics 365 integrates well with other Microsoft products, some users have reported limitations in integrating with third-party software, which can be a concern for businesses that rely on multiple tools.Overall, while these issues may be a concern for some users, they are not necessarily deal-breakers, and many businesses continue to use Dynamics 365 as their primary CRM and ERP software. Review Source VR Verified Reviewer Senior System Analyst Computer Software Used the software for: 2+ years ### "Dynamics 365 Excellent, efficient " December 11, 2022 5.0 I am happy to help my organization to use it Pros Easy to use, Control our transaction, efficient to achieve our goals Cons Easy and suitable to our employees skill Review Source VR Verified Reviewer software engineer Computer Software Used the software for: 6-12 months ### "A Powerful Platform for Custom Business Application Development and Automation" May 3, 2023 5.0 Overall, I would highly recommend Dynamics 365 to any organization looking for a powerful, flexible, and customizable CRM solution. With its easy-to-use interface, powerful automation features, and seamless integrations with other Microsoft products, Dynamics 365 is definitely a top-notch product that delivers value to its users Pros As a software engineer , I have had the opportunity to work with Dynamics 365 for a few months now, and I must say that I am quite impressed with the product.firstly, I love how the product allows me to easily create and manage custom entities, forms, and views. The drag-and-drop interface of the entity designer is intuitive and saves me a lot of time that I would have spent writing code. Additionally, the form designer is flexible enough to allow me to create complex forms with ease.Another feature I love about Dynamics 365 is the Power Automate integration. With Power Automate, I can automate workflows and processes within Dynamics 365, as well as integrate with other services such as SharePoint, Teams, and Outlook. This has helped me save a lot of time that I would have spent doing manual tasks.the integration with Azure Active Directory is also seamless, making it easy for me to manage user access and permissions. Cons One of the few drawbacks I have noticed with Dynamics 365 is that the initial setup can be a bit overwhelming. There are many configurations and settings to go through, and it can take some time to figure out how everything works. However, once you get past the setup, the product is relatively easy to use. Review Source CS Calvin S. ERP Implementation Support Automotive Used the software for: 6-12 months ### "D365 - a viable Legacy ERP replacement " April 2, 2024 4.0 Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also see why at an executive level, they made the decision to go with this solution. When compared to products like SAP and Oracle I think you will be far happier with your investment in D365 (buy with confidence). Pros Flexibility - It does take some custom coding, but it is a based product that you can tailor to meet all of your ERP related needs Cons The server based technology has bandwidth issues constantly (make sure you scale your system properly). Expect your IT staff to grow significantly if you are coming from an AS400 based environment. Requires isolation of support work (in an AS400 environment you can have generalist who do everything -- that will change drastically in this environment. Reason for choosing Dynamics 365 I was not part of the software selection timeline, so I do not have valid feedback on why the selection was made. Switched from [Iptor ERP](https://www.capterra.com/p/83332/ERP-for-Distribution/) IBS was reaching its limits in regards to transactions processing (the system could handle the load, but we were rolling over within all of the numbering systems \[sales orders, invoices, GL numbers\] at a frequency level that was causing reporting and posting issues). The company simply out grew the software. Review Source Rafael S. Supervisor Retail Used the software for: 2+ years ### "Recomendo muito para quem busca um CRM e gestão e qualificação de Leads" August 17, 2023 5.0 Super recomendo é uma plataforma de fácil gestão e uma ferramenta que não pode faltar para á equipe de Marketing assim temos uma melhor gestão dos resultados de campanha. Pros Os recurso de pipeline é super funcional dentro da plataforma e muito fácil para gerenciar todos os leads. O recurso de Marketing para criar campanha com formulários para captura de lead é super fácil. Cons Acredito que não encontrei ainda o que não é bom dentro da plataforma porque ela entrega tudo que oferece. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Reason for choosing Dynamics 365 Na verdade foi muita buscas e testes em outras ferramentas, mais as avaliações nos ajudou e muito na tomada de decisão. Review Source Jessica B. Account Manager Consumer Goods Used the software for: 2+ years ### "Essential for your busiuness" August 23, 2023 5.0 I love this program. I have used it for the last 8 years, and I pretty much don't know how to do my job without this program. Pros I like that Dynamics 365 can literally do ANYTHING YOU NEED. It is so customizable. Cons I don't like that because it is as such a huge program, and does sometimes glitch or get slow. Review Source VR Verified Reviewer Inside sales Information Technology and Services Used the software for: 2+ years ### "Piattaforma CRM completa, flessibile ed altamente integrata " August 28, 2023 4.0 Dynamics ha consentito di implementare in azienda una gestione completa, integrata e strutturata dei processi che impattano sulle relazioni con i clienti dal marketing, alla vendita al supporto e poi a valle nella gestione amministrativa. La piattaforma si è ben adattata alle particolarità dell'azienda e del business grazie alla sua elevata flessibilità ma ha anche consentito di definire, strutturare e gestire processi e workflow tra i vari attori aziendali ed utilizzatori del sistema. Ciò ha consentito di definire procedure e standard aziendali nei vari reparti, di creare un unico strumento di lavoro a livello aziendale, repository ufficiale per le informazioni riguardanti i clienti e prospect in particolare per le attività di marketing e vendita. Dynamics è diventato uno strumento essenziale sia per il lavoro individuale che per l'azienda. Un'aspetto decisamente molto apprezzato è l'integrazione nativa con i vari prodotti della famiglia Microsoft e le potenti funzionalità di reporting e BI offerte da Power BI. Pros Utilizzo da anni la piattaforma nell'ambito del processo di vendita. Il sistema è una delle piattaforme più complete sul mercato con una copertura end-to-end dei processi che impattano sulle relazioni con i clienti dal marketing, alla vendita al supporto e non solo. E' molto flessibile e di facile utilizzo, si adatta bene pertanto sia alle grandi aziende che alle piccole aziende anche per via della possibilità di essere altamente personalizzabile secondo le caratteristiche ed esigenze aziendali. Un importante elemento di forza è sicuramente l'elevato grado di integrazione con gli altri strumenti e prodotti Microsoft, dalla suite Office (strumenti di produttività individuale, client di posta ecc), ai potenti strumenti analytics integrati di Power BI alla piattaforma Azure. L'interfaccia è piuttosto semplice e di facile utilizzo e consente nelle varie schermate sia di gestire elevati gradi di complessità di processi con la raccolta e gestione di numerose tipologie di dati e documenti sia di avere workflow semplificati ed automatizzati. Le schermate, le sezioni ed i workflow gestiti possono infatti essere personalizzate in tal senso. La piattaforma è molto vasta ma completamente integrata nelle sue funzione che consentono di gestire in maniera collaborativa tra le varie funzioni ed i vari ruoli tutti i principali riguardanti i clienti e le interazioni che l'azienda ha avuto con loro. Cons Pur essendo una piattaforma dall'interfaccia semplice ed intuitiva necessita sicuramente di una buona formazione iniziale per consentire all'utente ed all'azienda stessa di sfruttarla al meglio, non solo nelle funzionalità di base ma anche nelle varie funzionalità più avanzate che offrono decisamente dei vantaggi. Il sistema infatti ha una copertura funzionale molto vasta ed articolata con continui collegamenti tra una sezione e l'altra. Altro aspetto importante è certamente il costo. Dynamics si colloca sicuramente tra le piattaforme di livello alto e per questo anche i costi sia di licenza ma anche di implementazione e manutenzione possono non essere alla portata di tutti. Review Source CP Carey P. Assistant Food Production Used the software for: 6-12 months ### "Exceptional Experience with Dynamics 365" June 29, 2023 5.0 My overall experience with Dynamics 365 has been fantastic. It has revolutionized the way we manage our sales and customer relationships. The platform's user-friendly interface and extensive capabilities have made our daily tasks more efficient and streamlined. We have experienced tangible benefits such as improved sales performance, enhanced customer satisfaction, and better data-driven decision-making. Pros Dynamics 365 has exceeded my expectations in several areas. The most remarkable aspect is its comprehensive set of features that cover all our business needs. The data visualization tools, sales pipeline management, and CRM functionality are incredibly impactful and have greatly improved our efficiency and decision-making processes. Additionally, the ease of use and seamless integration with our existing business processes have been a significant advantage. Cons While my overall experience with Dynamics 365 has been exceptional, there are a few minor areas that could be improved. I occasionally encounter difficulties with certain advanced features that require more in-depth training or technical expertise. However, the available support resources and community forums have been helpful in resolving any challenges that arise. Review Source Similar Products Featured