# Page 13 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Dynamics 365 the right CRM solution for you? Explore 5822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5822) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 13 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 301-325 of 5822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Angela S. SharePoint Developer Information Technology and Services Used the software for: 1-2 years ### "Are you a business user that loves data? Get Dynamics CRM!" August 8, 2022 5.0 At my previous organisation we used Dynamics 365 to create customer service tickets, capture leads and sales to create sales pipeline visuals, capture our suppliers and vendors with automated reminders. We used so many features, including using groups to control who see which section of CRM! So we could keep everyone on the same platform without giving them different URLs or different software! Pros The development process is easy to control and roll back whenever you want to. Moving new features from development to QA to PROD is a breeze with the wizard processes. Being able to develop each section on its own means you can make speedy differences for your teams quickly and effectively. Cons I was lucky enough to have SharePoint experience before I started using Dynamics CRM but the learning curve with the terminology specifically for Dynamics meant a lot of repetitive googling to ensure I wasn't about to break things during development. Review Source Ty C. Lead Business System Analyst Paper & Forest Products Used the software for: 2+ years ### "Dynamics in a league of it's own" November 15, 2019 5.0 I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success. Pros I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful. Cons I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 Cost is incredibly good, Azure, vibrant community of support. Microsoft is heading in a direction I am trying to go. Review Source Lautaro D. HelpDesk N1 Computer & Network Security Used the software for: 2+ years ### "Revolutionizing Business Operations: Exploring the Pros and Cons of Dynamics 365" May 6, 2023 4.0 Overall, Dynamics 365 is an excellent business application suite that offers a wide range of services to help organizations manage their operations efficiently. While there are some drawbacks, the benefits of Dynamics 365 outweigh the negatives. If your organization is looking for a cloud-based solution that offers scalability, flexibility, and integration with other Microsoft products, Dynamics 365 is definitely worth considering. Pros Dynamics 365 is an exceptional business application suite that offers a plethora of services to help organizations manage their day-to-day operations efficiently. The suite offers a wide range of services such as Sales, Marketing, Customer Service, Field Service, Finance, Operations, and Human Resources. The cloud-based solution provides a flexible and scalable infrastructure that can be customized to meet the specific needs of each organization.One of the biggest advantages of Dynamics 365 is that it is a cloud-based solution, which means that businesses can access it from anywhere, at any time. This makes it ideal for companies with remote workers or multiple locations. Additionally, Dynamics 365 offers seamless integration with other Microsoft products, such as Office 365, Power BI, and Power Apps, which can enhance productivity and streamline business processes.Another advantage of Dynamics 365 is its intuitive user interface, which makes it easy for users to navigate and access the various features and services. The suite offers a variety of built-in reports and dashboards that provide real-time insights into business performance, which can help organizations make data-driven decisions. Cons However, there are also some disadvantages to Dynamics 365. One potential drawback is the cost. While the suite offers a lot of services and features, it can be expensive for small businesses. Additionally, the customization process can be complex and time-consuming, which may require hiring outside consultants. Review Source RM Rosalina M. Executive Assistant Insurance Used the software for: 1-2 years ### "Microsoft Dynamics 365 Review: An in-depth examination of the benefits and drawbacks of the cloud-ba" February 18, 2023 4.0 Generally speaking, Microsoft Elements 365 is a strong stage that offers many highlights and capacities. While it may not be the best fit for each business, it tends to be an extraordinary answer for organizations hoping to combine their business processes, further develop efficiency, and scale their tasks. Nonetheless, organizations ought to know about the possible downsides, like the intricacy of the stage, cost, and restricted outsider mixes, prior to settling on a choice. Pros Dynamics 365 contains a comprehensive portfolio of applications, ranging from finance and operations to sales and customer care. This makes it an excellent choice for businesses trying to streamline their operations and boost their overall productivity.Dynamics 365 is extremely adaptable, allowing customers to customise the platform to their own company needs. This facilitates the creation of workflows, the automation of procedures, and the streamlining of operations.Integrates smoothly with other Microsoft products such as Office 365, SharePoint, and Power BI, making it simple to exchange data across platforms and gain a more comprehensive perspective of your organization.Dynamics 365 is a cloud-based solution, which means users may use the platform from any location with an internet connection. Cons All intricacy: Elements 365 is a mind boggling stage, and it can require investment to figure out how to utilize its highlights and capacities. This can be a hindrance for private companies or those with restricted IT assets.Cost: Elements 365 can be costly, particularly for organizations that require countless clients or customizations. This can make it a less alluring choice for private ventures or new businesses.Restricted outsider combinations: While Elements 365 coordinates well with other Microsoft applications, it tends to be more difficult to incorporate with outsider programming. This can restrict the stage's handiness for organizations that depend vigorously on different devices.Execution: A few clients dislike slow execution or framework crashes, especially while involving the stage for complex errands. This can be disappointing and problematic for organizations that depend on the stage for their everyday activities.Support: While Microsoft offers help for Elements 365, a few clients disapprove of slow reaction times or pointless care staff. This can make it challenging to get the assist you with requiring when you run into issues with the stage. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) There are several inspirations driving why a business ought to genuinely consider changing from Microsoft Components to ActiveCampaign:Cost: Dependent upon the size and needs of your business, Microsoft Components can be an excessive plan, especially when stood out from ActiveCampaign. ActiveCampaign offers an extent of assessing plans that are more sensible for privately owned businesses or those on a cautious spending plan.Convenience: Microsoft Components can be a mind boggling stage that requires a venture to learn and rule, which can be very hard for associations with confined IT resources. ActiveCampaign, on the other hand, is known for its not difficult to utilize purpose in communication and ease of use, pursuing it a more accessible decision for associations, things being what they are.Revolve around displaying motorization: While Microsoft Components offers an extent of usages, it is essentially known for its ERP and CRM limits. ActiveCampaign, of course, is a principal displaying computerization stage that is planned to help associations with driving turn of events and responsibility through assigned campaigns and robotized work processes.Mix with various instruments: ActiveCampaign is known for its reliable blend in with various gadgets and stages, as Shopify, Salesforce, and Zapier. This makes it more direct to relate all of your business applications and smooth out your work processes.Personalization and division: ActiveCampaign offers advanced persona Review Source AC Alessio C. IT Analyst Computer & Network Security Used the software for: 1-2 years ### "Applicativo ERP e CRM di facile installazione " June 16, 2023 4.0 Insieme al team IT mi sono occupato del processo di installazione ed integrazione con i sistemi aziendali di Dynamics 365. Il processo di installaIone è stato semplice e snello, considerando che Dynamics 365 è basato sul cloud, più complesso, ma non critico, è stato il processo di integrazione con le infrastrutture IT esistenti. Le linee guide fornite da Microsoft per la configurazione si sono rilevare sufficientemente chiare. Post installazione mi sono trovato ad utilizzare il software per gestire il database clienti e pianificare l’uso delle risorse aziendali all’interno dei progetti a cui ho preso parte. Pros Dynamics 365 è una applicativo ERP e CRM basato sul cloud. Il software si compone di differenti moduli che consentono di soddisfare a tutto tondo le esigenze delle azienda. Degni di nota sono il modello Supply Chain Management che consente una gestione dettagliata dell’inventario, e permette di avere una visione completa del movimento delle merci ed il modulo Finance and Operations che permette la pianificazione finanziaria e risulta un supporto anche alla stesura del bilancio. Da menzionare, inoltre, la possibilità di avere un database contatti molto dettagliato che mette in relazione i vari soggetti e la possibilità di creare report personalizzabili per comprendere al meglio l’andamento dell’azienda. Cons Configurare il prodotto richiede un elevato grado di esperienza, in particolare la configurazione degli accessi è stato un processo particolarmente lungo, che ha richiesto il supporto del team Microsoft. Questo aspetto potrebbe essere reso più semplice. Review Source CN Crystal N. Controller Information Technology and Services Used the software for: 2+ years ### "Strong CRM with wide variety of tools" February 15, 2022 4.0 Pros Dynamics is very user friendly. It doesn't take long to catch on to the tools embedded into the system, and it's incredibly easy to train our team to use it. Also, it's lead and pipeline tracking system is extremely helpful when managing a large team. Also, Dynamics CRM is a flexible solution meaning it can be adjusted to your business by using different fields within their systems. Cons Dynamics could have better dashboards that are easily accessible within the tool. The tool stores all of the data you have, however, it would be great if you could easily export a dashboard or summary by client, or even by rep! Review Source SJ Siddhartha J. Senior Manager and Analyst Information Technology and Services Used the software for: 1-2 years ### "Dynamics is not truly dynamics " February 3, 2022 4.0 Overall a good software marching towards being GREAT, we are able to solve lot of operational issues faced by sales team , we are reducing manual task as AI and automation is making it viable this is giving back time to sales team to meet their KPIs rather than getting bogged down with operations Pros AI , automations and integration with MS Teams and Outlook is something which is most loved. Integration is allowing us to get the benefit of two application in one with no screen switch and no additional log ins Cons Option to create meetings directly from Dynamics is still missing. User still need to go to outlook to create the meetings Reason for choosing Dynamics 365 Functionality and easy of use Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Management decision Review Source Dheeraj U. Business Development Manager Staffing and Recruiting Used the software for: 2+ years ### "An efficient tool for handling sales data with only one click for all salespeople" January 2, 2023 5.0 As a CRM, it has greatly aided us in controlling our sales pipelines and in maintaining the accuracy of our previous data. With Dynamics, we can properly arrange and categorize our leads according to the greatest importance. provides a platform for all CSRs to work on, making the whole process streamlined, transparent, and effective. Additionally, I can complete call reports or opportunities right away following customer visits, which saves me a tonne of time. Pros The range of customization Dynamics offers really impresses me. Because of this, businesses may reproduce intricate and specialized business processes in the system due to its high degree of customizability. You don't need need to be linked to the server via the workplace network, making it highly accessible from anywhere and quite easy to explore. It is always looking for developers to spend their time and money creating features that are already included in other platforms. streamlines the pipeline, enables me to keep track of the information and activities of my teams, and enables me to create reports on my own. Cons When compared to other CRMs like Zoho and Hubspot, it is quite pricey and first very difficult to set up. The existing method of solution deployment is far too intricate and prone to mistakes. The least useful aspect is how challenging it may be to use, especially the first few times, while pulling enormous reports. Looking forward to it becoming faster Review Source Frankline W. Banker Financial Services Used the software for: 2+ years ### "CRM'S Game changer with infinite potential." October 23, 2020 5.0 Dynamic 365 on a large scape is indeed a very great software. Since inception, we have recorded remarkable sales while greatly saving on costs. With such competitive prices, no enterprenuer could afford not to embrace such a software. We have uncovered infinite potential with 365 and will not fortfeit the services, not now and definitely not in the near future. Pros Dynamic 365 ability to intergrate over a dozen features that address several of our CRM and ERP needs could only be termed as a game changer. It offers multiple crucial features ranging from market automation intergration to social media intergration. We have used the array of tools to make communication to our clients, adress our target audience appropriately and for the record, the results have been consitently impeccable. Cons with the variety of functionality, new users have quite a hard time and this may trigger your organisation to invest more in training its team. It is also worth noting that with a slow internet connection, you will waste time navigating the software especially refreshing the pages. Review Source Jeremiah S. Director of Technology Computer Software Used the software for: 2+ years ### "Dynamics is a full featured tool" February 3, 2022 5.0 We have enjoyed working on the Dynamics CRM and it has greatly assisted us in customer and lead management across departments and the companyu. Pros Dynamics has assisted us in establishing streamline sales process and opportunity tracking that is done consistently across all sales reps and the department. Dynamics also allows easy gathering of the touch points done with each client and how they were executed. Cons Setting up custom features, security , and limited access is all available but does require some in-depth knowledge and fine turning to get it just right. Review Source MS Manmohan S. Manager Graphic Design Used the software for: 1-2 years ### "The Ultimate Business Solution" February 19, 2023 5.0 Dynamics 365 is an exceptional cloud-based business management software that provides comprehensive solutions for all aspects of business operations. Its modular structure makes it an ideal choice for organizations of all sizes and complexities. The software offers a wide range of features including sales automation, marketing automation, financial management, project management, supply chain management, and customer service management. The software is highly customizable and allows businesses to tailor it to their unique needs. It offers real-time insights and analytics that help businesses to make informed decisions. The software's integration with other Microsoft products, such as Office 365, is seamless, which makes it easy to manage all aspects of the business from a single platform. Dynamics 365 is a reliable, efficient, and scalable solution that offers exceptional value for businesses looking to streamline their operations and increase productivity. Pros 1\. Comprehensive functionality: Dynamics 365 offers a wide range of features that cover all aspects of business operations, making it a one-stop shop for business management needs. From sales to marketing, financial management, project management, and customer service management, Dynamics 365 has got you covered.2. Scalability: The modular structure of Dynamics 365 allows businesses to choose only the modules they need, which makes it highly scalable. It can grow with the business and adapt to changing needs without the need for a complete overhaul.3. Integration with other Microsoft products: Dynamics 365 integrates seamlessly with other Microsoft products, such as Office 365, making it easy to manage all aspects of the business from a single platform. This helps to streamline operations and increase productivity. Cons 1\. Cost: Dynamics 365 can be expensive for some small to medium-sized businesses. The software has a subscription-based model, and the cost can quickly add up as users increase. Additionally, the software may require additional licensing fees for some of its advanced features.2. Complexity: Dynamics 365 can be overwhelming for some users who are not familiar with its structure and features. The software has a steep learning curve, and it may take some time for users to fully understand its capabilities and how to use them effectively.3. Customization: Although Dynamics 365 offers a high level of customization, some users may find it challenging to configure and maintain. The software requires some technical expertise to set up and integrate with other systems, which may not be feasible for some businesses. Review Source ZI Zubairu I. Administrator Business Supplies and Equipment Used the software for: 2+ years ### "Dynamics 365: My Honest Reviews " February 23, 2023 4.0 However, some of the most common features and capabilities that I like about Dynamics 365 includes:Sales management: Dynamics 365 includes features for lead and opportunity management, sales forecasting, and sales pipeline management.Customer service management: Dynamics 365 includes features for case management, service level agreements, and customer self-service portals.Marketing automation: Dynamics 365 includes features for email marketing, lead scoring, and campaign management.Financial management: Dynamics 365 includes features for accounts receivable and payable, general ledger, and financial reporting.Project management: Dynamics 365 includes features for project planning, resource management, and project accounting.Human resources management: Dynamics 365 includes features for employee management, performance tracking, and payroll.Supply chain management: Dynamics 365 includes features for inventory management, procurement, and warehouse management.Overall, the most likely part of Dynamics 365 will depend on the specific needs and goals of the organization implementing the software. Pros The following are what I mostly like about Dynamics 365:1. Integration: Dynamics 365 integrates with other Microsoft applications, as well as third-party tools, making it easy to manage data across multiple systems.2. Customization: Dynamics 365 is highly customizable, enabling organizations to tailor the software to their specific needs and workflows.3. Scalability: Dynamics 365 is scalable, meaning it can grow with the needs of the organization.4. Cloud-based: Dynamics 365 is cloud-based, making it easy to access and use from anywhere, on any device.5. Business intelligence: Dynamics 365 includes powerful business intelligence tools that enable users to generate insights from data and make informed decisions. Cons Below are some of the limitations of dynamics 365:Cost: Dynamics 365 can be expensive, especially for smaller organizations.Complexity: Dynamics 365 can be complex and difficult to set up and customize, requiring significant technical expertise.Data security: As with any cloud-based software, there are concerns around data security and privacy.Training and support: Organizations may require additional training and support to fully utilize the features and capabilities of Dynamics 365.Limited offline access: Dynamics 365 requires an internet connection to access, so offline access may be limited or unavailable in some situations. Review Source Sharem S. Virtual Assistant Writing and Editing Used the software for: I used a free trial ### "Fast and easy app" February 14, 2023 5.0 As a Virtual Assistant I have problems in calculating my finances of my clients but with the help of Dynamics 365 I was able to save a lot of time because it has an automated invoice creation. You can access it online and make payment with flexible payment methods. Pros What I like about this software is the online invoicing. You can easy access it anywhere. You can organize and pay online with a variety of remittance type. Because of this feature it will save you more time and work other tasks. It is convenient to use where you can see your previous and upcoming payments. Cons I am a huge fan of Dynamics 635. The software is comprehensive but it can be intimidating at first. Thankfully team Dynamics 365 provides customer service that makes it easy to onboard and how to use the tool. Review Source Jacqueline J. Project Coordinator Construction Used the software for: 6-12 months ### "Best software for purchasing I have used" April 5, 2022 5.0 Pros Ease to use stands out to me. Been in the role for 3+ years and in the last year we moved to this software. Its definitely a big game step up. This has reduced the time per tasks drastically. Per project we go through over 400 POs so imagine manual entry…..it was just the worse. Then we moved to dynamics. With a click you can load, update and change. Cons So far the only con I experienced had to do with migrated data. So we had POs that had been created in our previous system which we migrated over. Since they were not created on the system, editing / change ls to them was not as simple as a click. Review Source JN Julia N. Office Coordinator Food Production Used the software for: 2+ years ### "Nice software for food production industry" April 15, 2023 4.0 I would recommend this software as thanks to this software, everything seems to be more organizable and it helps the company a lot over the years. Pros Dynamics 365 is very smart software and helpful for the company, especially in food prodcution. They help the company keep track of inventory and all the records needed. Data report and analysis are also generated from this software. Cons The thing I don't like about Dynamics 365 is that they are not friendly user. It is required users have a good skill of computer to be able to use them efficiently. Software also needs to be developed for users easily modified when they need. Reason for choosing Dynamics 365 There are not too many alternative products over Dynamics 365 in software market. Review Source aA antonella A. social media manager Medical Practice Used the software for: 6-12 months ### "Fai di più, con meno! " March 14, 2023 5.0 Prima avevamo la difficoltà nella gestione clienti-problemi. Ora, che è possibile adottare correzioni per gli utenti giornaliere, abbiamo avuto dei feedback molto positivi. Per la nostra azienda conta moltissimo Pros Un mix completo di applicazioni aziendali intelligenti e facili, per darti una nuova spinta, più efficiente, in termini di operatività ed esperienza con il cliente, praticamente personalizzata. Cons Nessun inconveniente riscontrato, perche tutte le soluzioni sono personalizzabili Reason for choosing Dynamics 365 leggendo recensioni e dialogando con colleghi di altre aziende, mi hanno consigliato questo ( ed hanno fatto bene ) Review Source Donatien B. Full Stack Developer Computer & Network Security Used the software for: 1-2 years ### "Ideal and powerful tool to establish your clientele and build loyalty to increase the flow" January 18, 2023 4.0 It's a powerful and secure tool to better manage customers and prospects by sending them personal emails and reminders about new product releases to build customer loyalty, really thanks to this tool, we had increased sales and we had many customers within our company. Pros Management of a mail reminder by customers and management of the contact database, creation of invoices and automatic inventory of our products in stock. Cons Other uncontrolled email reminders to customers, very long invoice creation time and somewhat untidy inventory. Reason for choosing Dynamics 365 Because it is a recent solution that slaughters the latest management visions, by an affordable price, much secure and reliable. Review Source MDS Meneplay D S. Customer sale representative Business Supplies and Equipment Used the software for: 1-2 years ### "Dynamic 365 is 100% guarantee and reliable." February 24, 2022 5.0 Currently, I’m solving automating the marketing process. So far, I have realized that it turns prospect into business relationship. Pros Dynamic 365 is a product that is easy to use. It integration process with customers is highly secure and reliable. However, dynamics 365 enables an organization to manage clients relationship. Moreover, it gives a broad perspective of their customers responsibilities and preferences and as well create a better customer experience. Cons The features of this product are excellent and easy to used. I haven’t experienced any difficulties with integration process and the security features is great!! Indeed, this product is the best!!!!!!! Review Source jcN john christian N. Sales Executive Representative Retail Used the software for: 2+ years ### "Worth it with 365 Wide range of features suited for your business needs." April 11, 2023 5.0 Overall, Dynamics 365 has all the features and most important thing is that we can customized the system to fit to our desired structure for our business. Pros What I like most is that it enables us to customize the system to fit as per our specific business needs. Cons Complexity of the system can be a bit overwhelming and time-consuming that ends up recruiting additional team to our organization just to focus more on ERP side. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Dynamics 365 I choose Dynamics 365 it's because of it's functionality and flexibility which is perfectly match to our business needs. Review Source Barry C. Senior Partner, Advisory Management Consulting Used the software for: 2+ years ### "D365 offers the best TCO and Functionality available today" November 2, 2022 5.0 With over 20 years implementing and guiding various ERPs from the executive level, counting multi-company /multi-national implementations, I have steered over 100 Dynamics (D365 and AX) deployments across virtually all sectors. Very detailed discovery and risk mitigation planning are critical a successful Dynamics 365 implementation... but are too often short-cutted. Pros My real world experience has shown - For most entities, no alternative ERP existing offers the robust capabilities and customize-to-fit features of Dynamics 365. Cons Again my real world experience has shown the greatest con for Dynamics 365 is not the product, but the long-term consumer centric rather than business culture of Microsoft. This too often migrates to Microsoft's implementation partners. Over the past 10 years, I have often been engaged to fix very major and impacting issues created by an overly simplistic (lowest-cost) implementation. Review Source Faruk A. Head of Growth Internet Used the software for: 1-2 years ### "Gets the job done but a little rigid CRM" December 1, 2020 4.0 We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the easiness of integration. All softwares and online tools work very well altogether. We never had any compatibility issues or we never spent much time to integrate other systems to MS Dynamics 365. Moreover, majority of the other tools we used already had the integration option to it.  As a salesperson, I used CRM every single day. I like the contact management. Since I use Office, it was so easy to use email and Skype together on the CRM, and I was able to keep a track of every single action.  I was OK to use it but if they could improve the UI, it can be a great tool. They may offer some packages for smaller teams as well. Pros Easy integration with the other tools - even they are not from Microsoft CRM gets the job done Easy contract management with DocuSign and MS Drive CRM structure for the leads and potentials Customization options Reports are enough for a regular sales team but it is possible to get custom and advanced reporting Access management is better than many other CRMs Cons The user interface can be improved The whole system for CRM is too rigid and not that user friendly like a few other competitors It is a good solution for large companies but if you have a team less than 50 people, maybe there could be more budget options - of course with less features Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Integration issues because we used Microsoft environment in the organization Review Source daV daniel alberto V. Ingeniero mecanico Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Organiza tus ventas con DYNAMICS 365" January 2, 2023 5.0 por ahora he podido aumentar mis ventas en la empresa, seguimiento de clientes potenciales, creacion de base de datos , y muchas funciones mas Pros las funciones que tiene, poder organizar la base de datos de manera adecuada, su interfase no es tan complicada para manejarlo de forma básica, creación de procesos donde se gestiona notas de crédito, seguimiento de clientes, balances y perdidas entre mas funciones, realmente lo recomiendo Cons ES un poco costoso, no todos tienen acceso a este programa, tengo entendido que no tiene un tutorial de asistencia en linea , no es tan seguro el software a la hora de algún tipo de documentos con virus Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 6-12 months ### "Great CRM system, intuitive for marketing but not as supported." July 14, 2022 3.0 Pros The main features that Dynamics was built for are really intuitive, easy to navigate and if you have awareness of CRM systems it doesn't require a whole lot of training. The marketing suite has some great automation tools too. Cons The cons for me definitely lie within the marketing functionality, it is brilliant but if any more than one person is logged in trying to use then it freezes constantly. The marketing function is quite unsupported by Microsoft so unless you hire an external Marketing consultant to work with you and the team then it is a bit of guess work as to how to use the email automation etc. Review Source JRS Jose Roberto S. Ingeniero en Sistemas Industrial Automation Used the software for: 1-2 years ### "Microsost Dynamics Nav " September 27, 2022 5.0 Al principio de la implementación de esta aplicación me costo trabajo ya que eran muchísimos los departamentos que manejábamos y como Sistemas teníamos que aprendernos todos , no sabia que podíamos agregar mas botones de opciones a los perfiles , añadir campos para llenar la informacion o simplemente que pudiera cambiar de perfil, si era de sistemas podía cambiarme al perfil de contabilidad, en fin sobre la marcha vas aprendiendo cada departamento de la aplicación y cada nueva función que tienes en base a tu perfil que manejes Pros El software es muy amigable con el usuario siempre y cuando sepas el procedimiento correcto de cada área, la interfaz te ofrece acomodar los botones o las opciones depende el área que estés, esto con la facilidad de agregar atajos en tu pagina principal. Yo que manejo la parte de sistemas el editar y crear perfiles se me facilito muchísimo al tener editada mi pagina principal y saber que botones poner y que atajos agregar al inicio de mi perfil , asi como lo puedes hacer en cada perfil que elijas dentro de la aplicación Cons El software tiene un grado de complejidad para la gente que nunca a trabajado con el ya que son muchísimos los departamentos que se manejan en la plataforma , de igual forma al momento de hacer un procedimiento como ordenes de compra , aplicar anticipos o cerrar ordenes , si el procedimiento no es el indicado te marcara un error y hasta que no resuelvas o veas porque es el error no deja continuar con el procedimiento que deseas realizar y esto vas desde mandar imprimir una factura o dar de alta un usuario Reason for choosing Dynamics 365 La marca de BMW lo solicitaba estrictamente debido a los candados de seguridad para los procedimientos a realizar en la agencia Review Source AS Abhinav S. IT Professional Information Technology and Services Used the software for: 2+ years ### "A Comprehensive Business Management Solution for Modern Enterprises" March 19, 2023 4.0 The platform offers a wide range of features and capabilities, including sales and marketing automation, financial management, inventory management, and customer service. Dynamics 365 is also a cloud-based platform, which provides greater flexibility and mobility for businesses with remote or distributed teams. Pros Dynamics 365 integrates seamlessly with other Microsoft products, such as Office 365 and Power BI. Dynamics 365 offers AI-powered features, such as predictive analytics and virtual agents, that can help businesses automate routine tasks, gain insights into their data, and improve customer engagement. Dynamics 365 offers a wide range of business applications that can be customized to fit the unique needs of different businesses. Cons Due to the wide range of features and capabilities offered by Dynamics 365, some users may find the platform complex and difficult to navigate. It may require some training and expertise to fully utilize all of the features and capabilities of the platform. Dynamics 365 is a premium product, and some businesses may find the cost of licensing and implementation to be higher than other business management solutions on the market Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.