# Page 15 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 15 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 351-375 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT Manager Mining & Metals Used the software for: 1-2 years ### "One software to rule them all." December 2, 2021 4.0 Dynamics 365 is used to manage every aspect of the enterprise. Many users are satisfied with legal requirements, fiscal reporting and ensuring the consistency of processes. The learning curve of the system is quite short, and you can integrate a new employee quite quickly. Pros I really like how it can be extended with additional applications, modifications and integration with other products. Cons Reporting could be more dynamic and user-changeable. Creating or changing reports is least to say inconvenient. Review Source jJ junaid J. director Computer Software Used the software for: 6-12 months ### "Comprehensive functionality: Dynamics 365" March 21, 2023 5.0 While Dynamics 365 has many strengths, some users have raised concerns about the cost of the platform and the level of support provided by Microsoft. Additionally, because Dynamics 365 is a comprehensive suite of applications, it can be overwhelming for some users to navigate and use all of the available features.Overall, Dynamics 365 is a powerful and versatile platform that can help businesses improve their operations and drive growth. Its comprehensive functionality, ease of use, and integration with other Microsoft products make it a great choice for businesses of all sizes and industries. Pros Comprehensive functionality: Dynamics 365 offers a wide range of modules and applications that can be customized to meet the needs of almost any business. Whether you're looking for CRM, ERP, or a combination of both, Dynamics 365 has you covered.Integration with other Microsoft products: As a Microsoft product, Dynamics 365 integrates seamlessly with other Microsoft products like Office 365 and Power BI, making it easy to share data and insights across your organization. Cons User-friendly interface: Dynamics 365 has a modern, intuitive interface that's easy to navigate and use, even for non-technical users. The platform is designed to be customizable, so users can easily tailor it to their specific needs and preferences.Cloud-based deployment: Dynamics 365 is a cloud-based platform, which means that users can access it from anywhere with an internet connection. This also means that updates and maintenance are handled by Microsoft, freeing up IT resources for other tasks.Strong analytics capabilities: Dynamics 365 includes powerful analytics and reporting tools that allow users to analyze data and gain insights into their business operations. This can help drive better decision-making and improve overall business performance. Review Source VR Verified Reviewer Administrative assistant Government Administration Used the software for: 1-2 years ### "Dynamics 365 full package " February 24, 2023 4.0 Overall experience of every aspects shows here how is this work Pros Dynamics 365 can collate, integrate and test data from various sites CRM improves customer experience much better and well managed direct interactions. When analyzing perfectly reporting is betterTask management is very important and very supportive and very helpfulIt is also likable and duly connected Cons It could be better compared to other brands Review Source VR Verified Reviewer Digital Marketer Marketing and Advertising Used the software for: 6-12 months ### "'Top-of-the-line multifunctional software'" May 2, 2023 4.0 One of the best programs to use is Microsoft Dynamics 365. To every new client, I recommend Microsoft Dynamics 365. Astonishing and beautiful features are present. The programming is effective, and it has amazing capabilities. Numerous new capabilities have been made possible by this software, such as dynamic improvement Boost performance metrics for the business Encourage progress Boost business measurement preparedness Better client interactions and management Encourage the growth of income Cost-effectiveness Boost relationships with partners or suppliers maximize internal and operational effectiveness reduced advertising time. Pros Booking and ensuring the viability of work operations requires the fantastic tool that is Microsoft Dynamics 365. We can effectively manage each member of our crew thanks to Microsoft Dynamics 365. What I have been appreciating about Microsoft Dynamics 365 is its reliability, for which I am grateful. Use and modification have not been difficult. Cons It seems as though not much has changed since it was developed years ago. The mobile app is not very good, and customizing it is challenging, time-consuming, and pricey. Review Source Layne L. Sr. Territory Account Executive Publishing Used the software for: 2+ years ### "It's like Salesforce, except that many third party programs don't integrate with it." July 19, 2018 3.0 Pros It's fairly easy to navigate and find what you are looking for. It's the CRM we already had and we've built a number of internal integrations with it. Cons There are a few really bizarre things about the user interface. 1. The "save" button is at the very bottom, right-hand corner of the screen, where there are literally zero other buttons. It feels like the least intuitive place for something as important as a save button. When I first started using the CRM, it took me almost a week to realize you could actually save something. 2. The sign in process is as clunky as it gets. Every 24 hours, Dynamics signs you out automatically (not a big deal, Salesforce does this too). However, once you are signed out, instead of taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that tells you that you've been signed out and suggests you close all your browser windows to then sign back in. The process is madness, and it hasn't changed. 3. When you are loading the home page, you typically want to search a record, so you start typing something in the search field. Just as the page is about to finish loading, it moves your cursor down to the "What's New" section to post something. The result is that I have a few posts that contain nothing more than partial account names that I was trying to search. The last major hang up is that very few workflow automation tools like Toutapp, Yesware, ect will integrate with Dynamics (mostly because so few of their customers actually use Dynamics). This has prevented us from buying the programs we want to use for our sales team. Review Source AC Almudena C. Especialista comercial Insurance Used the software for: 6-12 months ### "El mejor CRM " March 10, 2023 4.0 Como CRM, permite controlar los flujos de ventas y mantener la precisión datos. Con Dynamics se puede organizar y categorizar adecuadamente a los potenciales clientes según su importancia. Proporciona una plataforma para que trabajen todos los CSR, lo que hace que todo el proceso sea más ágil, transparente y efectivo. Además, permite completar informes de llamadas u oportunidades inmediatamente después de las visitas a los clientes, lo que ahorra mucho tiempo. Pros Dynamics 365 contiene una cartera integral de aplicaciones, que van desde finanzas y operaciones hasta ventas y atención al cliente. Esto lo convierte en una excelente opción para las empresas que intentan optimizar sus operaciones y aumentar su productividad general. Es muy adaptable, lo que permite a los clientes personalizar la plataforma según las necesidades de su propia empresa. Esto facilita la creación de flujos de trabajo, la automatización de procedimientos y la optimización de las operaciones. Se integra sin problemas con otros productos de Microsoft, como Office 365, SharePoint y Power BI, lo que simplifica el intercambio de datos entre plataformas y obtiene una perspectiva más completa de su organización. Dynamics 365 es una solución basada en la nube, lo que significa que los usuarios pueden usar la plataforma desde cualquier lugar con una conexión a Internet. Cons Si bien Dynamics 365 es un gran CRM, hay algunas áreas que podrían mejorar. Las capacidades de generación de informes son limitadas y no hay forma de personalizar la interfaz de usuario. La estructura de precios también es bastante compleja, lo que puede dificultar su comprensión y presupuesto. Review Source LM Lingraj M. HR Executive Information Technology and Services Used the software for: 2+ years ### "Fuel for corporate- Dynamics 365" April 7, 2023 4.0 It's been 3+ yrs using Dynamics 365 it always serves as a helping hand to our job roles and responsibilities. Pros "Dynamics" as the name suggests, would be true to call it fuel for all corporates.Loaded with tonnes of features and tools for easy access and quick solutions to all A to Z office-related tasks from every sort of documentation to Data visualization and analytics.Its functionality of auto-generated and suggestions for templates making it so easy to use. Cons Tools, and extensions Integration issues still need to be quicker and seamless.Support services have answers to usual common queries which barely happens to anyone, FAQ database should be reviewed and guided for specific modules.Still the memory occupancy for 365 is huge, lite versions would make it more easier to run on low ended sysytems. Reason for choosing Dynamics 365 Google Workspace had a lot of integration issues with newer tools and customization of necessary features was not available whereas in Dynamics 365 one easily personalizes with lots of options.Also, most corporates are extensively over the Microsoft platform. Review Source RM Rogerio M. Contabilista Facilities Services Used the software for: 1-2 years ### "Minha contabilidade evolui no tempo junto com o Dynamics365" March 23, 2023 5.0 A contabilidade precisa ser clara e precisa. Não pode ter margem para erros ou informações incompletas, o Dynamics365 sempre contribui para essa clareza. Pros O que mais gostamos é a forma intuitiva que o programa trabalha, visto que temos uma pessoal que nao tem tanta habilidade com computador e isso facilita muito. Cons Até o momento tudo foi superado e apresentado da melhor maneira. Reason for choosing Dynamics 365 Pela marca Microsoft estar por trás e por saber que tudo o que fazem é de excelencia; Review Source BH Benjamin H. Ceo/President Banking Used the software for: 1-2 years ### "Microsoft dynamics review" May 26, 2022 5.0 I'd definitely isn't to say that i really thought that it was a very resourceful part of our company that we really needed to have included. Pros I'd definitely have to say that i liked everything about it because it's overall a extremely critical part that has to be factored into a successful business. Cons There's absolutely nothing that i really disliked about it to be honest though. Review Source BV Barry V. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 - Streamline Your Sales Process" May 5, 2022 4.0 Pros The integration can be easy or difficult depending on your needs. For example, we have Dynamics connected to various other applications externally as well as installed in to Dynamics. Once setup and configuration is complete then you never have to think about it again. Cons What I like least is the slowness that can result if you create views with too many form fields. We have some views and forms that pull a large amount of data. When these are used they can really slow down the interface. Review Source HO Harron O. Monitoring and Evaluation Officer Non-Profit Organization Management Used the software for: 6-12 months ### "It's always Dynamics 365 for my company" June 16, 2022 4.0 It's a great deal learning about Dynamics 365. Financial forecasting was done manually in my company but since this was purchased, life has been made simple. If only some entry processes can be simplied for a beginner, the better. Pros It is user-friendly. At first it looks completed/complex but once you interact with the software, it becomes way easy. Decision making is based on facts Cons Entering information is really time-consuming at the beginning. This is however, easy once you have mastered the software. Review Source CS Carlos S. Project Manager Telecommunications Used the software for: 1-2 years ### "Software that facilitates efficient business process management" April 26, 2023 4.0 Overall, Dynamics 365 has all the functionality, but the most crucial aspect is that we can customise the system to meet our particular corporate structure. Pros Dynamics 365 includes a wide range of applications, from sales and customer service to finance and operations. This makes it a fantastic option for companies looking to simplify their processes and increase overall efficiency. Because of Dynamics 365's tremendous adaptability, users may tailor the platform to their own business requirements. This makes it easier to create workflows, automate processes, and streamline operations. Provides seamless integration with other Microsoft products like Office 365, SharePoint, and Power BI, making it easy to transfer data between platforms and get a more complete understanding of your company. Because Dynamics 365 is a cloud-based product, users may access the system from any place with an internet connection. Cons Elements 365 is a complex platform, and learning how to use all of its features and capabilities may take some time. Private businesses or those with little IT resources may find this to be a challenge. Cost: Elements 365 might be expensive, especially for businesses that need a lot of clients or modifications. Because of this, it might not be as appealing as other options for start-ups or private companies. Combinations with prohibited outsiders: Elements 365 works well with other Microsoft programmes, however it can be more challenging to integrate with third-party software. This may limit the platform's usefulness for organisations that heavily rely on other devices. Review Source mD maykon D. diretor Civil Engineering Used the software for: 6-12 months ### "Arkon-Dynamics 365" March 6, 2023 4.0 O Dynamics 365, e uma otima platafroma que possibilita o usuário consegue melhorar a eficiência operacional, aumentar a produtividade, melhorar a experiência do cliente e obter insights valiosos para tomar decisões informadas de negócios. Pros o que mais me agrada e a função de Gestão de Projetos, que inclui recursos de análise e relatórios, permitindo que o usuário identifique áreas de melhoria e gerenciem riscos de forma mais eficiente. Além disso, a integração com outras ferramentas da Microsoft, como o Power BI e o Excel, permite que gerem relatórios detalhados e compartilhem informações com as partes interessadas. Cons A plataforma do Dynamics 365 e um pouco difícil de configurar e personalizar, o que levar a um tempo de aprendizado longa e difícil, poderia traser uma interface mais intuitiva. Review Source BT Brandon T. Store Manager Retail Used the software for: 6-12 months ### "My expierence" July 19, 2023 5.0 overall its a pleasure to use and once you have the basics it is smooth sailing from there. when i did have issues customer service was there to walk me through it step by step. Pros Its broad range of different things and areas that its capable of covering Cons integrating was kind of difficult at the beginning, but if you stick with it its well worth it Review Source MK Manoj K. Product Manager Automotive Used the software for: 6-12 months ### "A Comprehensive Solution for Business Management" February 20, 2023 5.0 good Pros Dynamics 365 offers a comprehensive solution for Billing & Invoicing, Inventory and Financial Management, Contact and Purchase Order Management, Sales Pipeline and Project Management with an integrated Contact Database Cons One potential drawback of Dynamics 365 is that it can be a complex and feature-rich system, which may require significant training and onboarding to fully utilize its capabilities. Review Source Esther T. Sales Administrative Assistant Business Supplies and Equipment Used the software for: 1-2 years ### "Robust CRM with a variety of functions." March 24, 2022 4.0 I would say it has been a favorable experience; it has more pros than cons, one of them being the integration with contact center providers like Collab OneAgent, which avoids cross-platform switching and streamlines the work. Dynamics 365 simplifies the process of organizing and consolidating a customer list, instantly deducing the main sources of revenue. Pros We can make sure that every contact receives the news report thanks to the distribution list in the CRM. On top of all this, it's an accountability boost for sales with potential closes and deals. Account management is a resource that keeps us up to date, helping us with accurate planning and financial order for the improvement of successful sales processes. I like the overview and the project portfolio perspective feature. Taking won or lost opportunities with Dynamics 356 is easier, as is keeping track of conversations with potential customers through Outlook thanks to the link with this tool. Cons It is a solid system with good CRM resources, but the uploading of documents is sometimes burdensome. When some users require privileges and security roles the configuration takes a long time. But I feel it is worth it after all. Review Source Audrey H. System Administrator Information Technology and Services Used the software for: 1-2 years ### "Being cloud-based, Dynamics 365 has many benefits" June 20, 2023 4.0 My company has benefited from the intuitive design, easy implementation, flexible configuration, potent customer relationship management features, and thorough analytics provided by this platform. If you're a business owner looking for a flexible and feature-rich platform to advance your company, look no further than Dynamics 365. Pros Dynamics 365 has been a game-changer for me in my role as a manager of social media and internal communications. It has given me the confidence to make data-driven decisions, improve customer connections, and optimize corporate operations. Cons So far, I haven't had any issues with the Dynamics 365 software, and I have no reason to expect any, as my employer guarantees regular updates to keep the software running well and prevent shipping delays. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) My organization has tried utilizing other software in the past, but it hasn't been as user-friendly as Dynamics 365. Plan and schedule creation, and especially the straightforward inventory management tools, are strong suits for Dynamics 365. Review Source JS Jose S. Ingeniero en Sistemas Wholesale Used the software for: 1-2 years ### "Jose Audi Reseña " October 5, 2023 4.0 Es un Software muy completo para empresas exigentes en llenar todos los campos de clientes, de vehículos y manejo de datos importantes Pros Es un software estricto el cual si no llena los campos que te pide cada apartado o lo dejas en blanco no te dejara seguir con el proceso que este realizando. Cabe mencionar que el software no es manipulable como lo es GDS el cual se puede manipular desde la BDD Cons Al momento de la facturación si hay mas de un usuario facturando no te deja seguir hasta que el otro usuario termine el proceso de Facturación Review Source Mayre W. Sales Development Representative Computer Software Used the software for: 1-2 years ### "I give points to its ability to mold, due to its dynamism at any level of complexity. " March 19, 2022 5.0 We have made the most of this product by using it together with an ERP, and in general Dynamics has been vital for tracking prospects and generating and organizing reports; maintaining order and productivity is not easy, but thanks to this type of tools there is always a solution. Pros I like the Fast Track team from Microsoft, the support they offer after sales has been very helpful. Plus it really listens to its customers, solving particular needs. I like having order by being able to gather customers in one place, sending mass notifications, a complete overview, and a good perspective of projects in the portfolio makes taking more accurate and safe directions. This CRM product from Microsoft has definitely raised the potential and will surely be a tool included for the future planning of our goals. Among other benefits it saves me time and also headaches with so many spreadsheets every day, there is less confusion and information is not lost. Cons 1 The internal dashboards take a long time to load, this is an aspect that bothers me sometimes. 2 I consider this a minor flaw, the user interface needs to be modernized. Review Source Laura H. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Software that helps manage business processes effectively" April 18, 2023 4.0 As compared to less adaptable and progressive platforms like Oracle's, on which it is less pleasant to operate due to a lack of room for improvement in the application, Microsoft's is a clear winner. Oracle is a fantastic business, but their products are not cheap. Pros As an enterprise resource planning (ERP) system, Dynamics 365 is highly effective. It provides great value by facilitating communication between departments inside the company. It'll log all of your purchases and stock levels. When compared to specialized apps/platforms, it offers superior analysis and security. Cons Sometimes, help desk employees need supervision since they lack the background knowledge to answer all of their customers' questions. They require training to improve how they deal with problems. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) With the help of Microsoft Dynamics 365, a salesman or account manager may more efficiently manage his sales funnel and focus on the most promising leads and possibilities. What's more, the software provides guidance on how to conduct effective follow-ups, which saves valuable time and effort. Review Source VR Verified Reviewer Broker Manager Real Estate Used the software for: 1-2 years ### "Movement in a league of it's own" December 18, 2022 4.0 Cost is amazingly good, Blue, throbbing society of support. Microsoft is title in a direction I am bothersome to go. Pros I have secondhand this program for over a years and over those age have visualized it evolve and boost at a unusual rate. Accompanying the introduction of Flow/Capacity Mechanize and Tarp Apps the talents concerning this business use stack are unique. You are really only restricted by your own originality. Microsoft provides excellent report administration possessions that will help hold you on the cutting edge. From a price outlook, Movement is very competing. What you avoid television set cannot be touched by some favorite that is to say, Salesforce. You will give a wealth to get the unchanging serviceableness from a Salesforce exercise. Salesforce and rivals too do not have anything like Cerulean. Bearing all of your trade request environment under such an parasol is amazingly strong. Cons I have had inferior ideal interplays with support. Generally they are beneficial but frequently opportunities they forbiddance typically experience enough about the output and will request me for news that i previously determined in detail upon beginning case compliance. That being pronounced, this device is institute and improving very you can't perhaps wish all people as political whole upholding it to be 100% in addition to their game. They Bear be but realistically you are make use of meet family that are just intermediaries middle from two points you and dignitary that can literally help. This isn't absolutely a Action issue at all but you will need to depend support if you support an connected to the internet establishment. Review Source AV Arihant V. Senior Finance Executive Oil & Energy Used the software for: 1-2 years ### "Excellent, comfortable, quick, safe, and reliable" May 9, 2024 5.0 my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is also good, net and clean. It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help. Pros Microsoft offers an excellent programme called Dynamics 365 to help you manage your business. Being a member of Microsoft is really beneficial since it gets more integrated with other MS Office applications Cons When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice. I didn't prioritise this because I don't fit the description. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Dynamics 365 Not all of the features operate as promised. For more than eight months, we have been having trouble getting certain process rules and associated alerts to function correctly. Review Source SC Simon C. Accounting Manager Wholesale Used the software for: 2+ years ### "Dynamics 365 @ Taiga" August 22, 2023 4.0 Overall, my experience with Dynamic 365 is satisfactory as I use it to generate reports, look for information, or analyze data. This software may be difficult for new users if they have to use it on a daily basis for recording transactions, exporting GLs, trial balance, etc. Pros The thing I liked most about Dynamics 365 is you can create preset reports so you can just use it whenever it is required. We have preset reports for audit to provide sales and purchase samples to the auditor semi annually, all we have to do is change the date in the parameter. Cons The least like about Dynamics is how to export reports for a GL account. I think there is a few steps to get to a page to export the data. I also dislike how the data exports for trial balance detail/summary and general ledger details. It will take a significantly long time to export data for a full year. If it does export, the PDF will be too big and take some time to open and It also lags when you scroll through the PDF. There is also quite a few settings you have to set before you can export the data, which is not intuitive. Review Source VR Verified Reviewer CRM Associate consultant Information Technology and Services Used the software for: 6-12 months ### "Dynamics 365 Overview" April 24, 2023 5.0 Pros All business requirements can fit into one dashboard which is easy to use for employees and customers. Cons Can be slow at times depending on the features added to the environment. Review Source Gamze T. Data Scientiest Financial Services Used the software for: 2+ years ### "Great for Large Account's Finances" May 23, 2024 5.0 Overall, it's a little complex but very beneficial tool for our business. Pros This tool is great to handle the large account's financial records. Cons I do not like the design, it's really old for modern work place times. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.