# Page 16 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5809) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 16 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 376-400 of 5809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PY Pramod Y. Manager Technical Support Computer Software Used the software for: Less than 6 months ### "Dynamic 365 Reviews for data management and Business continuity ." June 26, 2023 5.0 Overall, contact management in Dynamics 365 helps businesses streamline their operations, improve customer relationships, and drive growth by effectively managing and leveraging their contact data. Pros Dynamic 365 maintains the data of the customer centrally with the help of which data can be used to further for improving business .It helps businesses streamline their operations, improve customer relationships, and drive growth by effectively managing and leveraging their contact data. Cons Dynamic 365 offers Ecommerce but the features are not robust as specialized ecommerce platform which needs to be improved . Review Source Sanjay K. Data Analyst Management Consulting Used the software for: 2+ years ### "A Comprehensive Review of Dynamics 365 to Transform Your Business" April 6, 2023 5.0 Pros One of Dynamics 365's most praised characteristics is its broad utility and adaptability. It offers a wide range of features and tools that can be customized to suit the particular needs of various business sizes and sectors. The scalability and simplicity of use of the cloud-based platform make it a popular choice for businesses looking to streamline their operations and increase output. Cons The intricacy and steep learning curve of Dynamics 365 are among the most frequently voiced criticisms. Some users have complained that the platform is intimidating and challenging to use, particularly for those who have never used ERP or CRM software before. The pricing structure can also be perplexing due to the numerous lisencing choices and add-ons that can result in a sizeable expense. To handle these problems, Microsoft has been trying to enhance the user experience and streamline the pricing scheme. Review Source Ezequiel P. Sys Admin Information Technology and Services Used the software for: 2+ years ### "Una herramienta potente para la gestión empresarial - Reseña de Dynamics 365" April 28, 2023 5.0 Dynamics 365 es una herramienta poderosa para la gestión empresarial, que ofrece una amplia gama de aplicaciones empresariales para la gestión de ventas, marketing, finanzas, recursos humanos y más. Además, su integración perfecta con otras herramientas de Microsoft, como Office 365, Power Platform y Azure, es una ventaja importante para las empresas que ya utilizan software de Microsoft en su trabajo diario. Aunque puede ser costoso para pequeñas y medianas empresas, y la curva de aprendizaje es empinada, en general Dynamics 365 es una herramienta altamente personalizable y escalable que puede adaptarse a las necesidades de cualquier empresa, ayudando a mejorar la eficiencia y productividad en el trabajo. Pros Ofrece una amplia gama de aplicaciones empresariales para la gestión de ventas, marketing, finanzas, recursos humanos y más.Integración perfecta con otras herramientas de Microsoft, como Office 365, Power Platform y Azure.Personalizable para adaptarse a las necesidades de cada empresa. Cons Puede ser costoso para pequeñas y medianas empresas, especialmente si se necesitan varias aplicaciones para la gestión de diferentes áreas del negocio.La curva de aprendizaje es empinada, lo que puede llevar tiempo y recursos para que los empleados se adapten a la plataforma. Review Source KD Keegan D. Entrepreneur Internet Used the software for: 6-12 months ### "I love the ease of user friendliness! CRM is in a category by itself!" October 28, 2020 5.0 It's a CRM that is anything but difficult to utilize whenever you have gotten its hang, in the event that you are an individual who utilizes these applications there will be no issue here. It has great reconciliation with Microsoft administrations and any individual who has utilized these administrations will feel right comfortable. It's an absolute necessity requirement for any business as it goes about as a focal center point to thoroughly understand your customers, your business, advertising, money and different other client assistance alternatives. It's customization choices are likewise simple to utilize permitting you to advance your experience. Anyway there are a few negatives basically being the moderate information transfer speed because of it's cloud based sparing experience, it's versatile experience is likewise not very extraordinary as it runs gradually. Copy contacts are additionally a problem to manage in this product. Generally incredible programming to use with simply some minor issues that can be rectified. Pros All that you'd require in a business field is here, to place in basic terms putting deals, advertising, money and client assistance alternatives. It is nothing obscure and somebody that utilizes CRM programming projects will feel right comfortable with this product. I like that I can follow anything I need to think pretty much the entirety of my customers and its usability is faultless on the off chance that you are somebody who has utilized these sort of projects before this is an excellent item to utilize. You needn't bother with any programming information or any sort of other outside information to alter the framework as you would prefer. It's mix as well with it's other Microsoft parties is fantastic this is something that most outsider CRM programming projects don't have henceforth making this CRM programming the best choice in the market to date. Cons The mobile app isn't extremely extraordinary. There are exceptionally successive accidents and it simply doesn't give that experience which an end client expects out of such an incredible platform. Nonetheless, Microsoft had compensated for it by presenting the power applications highlight. Review Source EDS Elian Diego S. Diretor Hospital & Health Care Used the software for: 2+ years ### "Useful and Recommended Product" October 16, 2023 4.0 In general, I use the system for everything in my company, I like how it never lets you down in the long run. I plan to continue using the product for as long as I can. Pros I liked the multitude of services offered within the platform, and their easy access. Cons What I liked least was the system's delay in responding at times. Review Source FB Flor B. Manager Information Technology and Services Used the software for: 6-12 months ### "Dynamics, gestión efectiva de tus clientes." April 30, 2023 4.0 En la empresa teníamos muchos problemas para poder gestionar a todos los clientes que venían a buscar nuestros servicios, era demasiada información que no nos permitía llegar a todos y en muchas ocasiones perdíamos clientes por no poder atenderlos al momento que necesitaban. Con Dynamics 365 se nos hizo muy sencillo llegar a todos los clientes de una manera efectiva, sin tener que complicarnos con tanta información. La plataforma es amigable para todas las personas, te ofrece distintos criterios de búsqueda, filtros avanzados, gráficos que te permiten seguir a cada cliente en su proceso y darle seguimiento de una manera eficaz y sin pérdidas de tiempo innecesarias. Ahora tenemos muchos más clientes satisfechos, en menor tiempo, lo que significa más ganancias para la empresa. Pros Es muy sencillo de utilizar, te permite agregar información detallada en cada atención, puedes filtrar y visualizar la información que deseas de acuerdo al tipo de cliente que deseas llegar, facilita la gestión efectiva de los usuarios, te muestra gráficos para mejor visualización de todos los procesos. Es muy dinámico, fácil de interactuar, muy ágil y muy práctico para una óptima relación con los clientes. Cons En algunas oportunidades tuve caídas en el sistema, pero al reportarlo se solucionó con mucha rapidez. Review Source KA Kereem A. Accountant Accounting Used the software for: 6-12 months ### "365Dynamics review" June 14, 2023 5.0 Many businesses find value in the comprehensive suite of applications, integration with the Microsoft ecosystem, and scalability it offers. The ability to customize the system to align with unique business needs is also appreciated. Pros Pros:Comprehensive Suite: It is a comprehensive suite of business applications that covers various areas such as sales, customer service, marketing, finance, and operations. This allows businesses to have a centralized system for their core functions.Integration with Microsoft Ecosystem: Dynamics 365 seamlessly integrates with other Microsoft products such as Office 365 and Power Platform, enabling users to leverage familiar tools and enhance productivity.Scalability: The platform is highly scalable, accommodating the needs of both small businesses and large enterprises. It can adapt to evolving business requirements and grow alongside the organization. Cons Complex Implementation: Implementing Dynamics 365 can be complex and time-consuming, particularly for organizations with intricate processes or existing legacy systems. It may require significant planning and expertise to ensure a smooth transition.Cost: Dynamics 365 can be costly, especially for businesses requiring multiple modules and advanced functionality. The licensing model and additional customization or consulting fees can contribute to a substantial investment.Learning Curve: The platform's extensive features and capabilities can result in a steep learning curve for users. Training and support may be necessary to maximize productivity and ensure effective utilization of the system. Review Source VR Verified Reviewer IT Manager Mining & Metals Used the software for: 1-2 years ### "One software to rule them all." December 2, 2021 4.0 Dynamics 365 is used to manage every aspect of the enterprise. Many users are satisfied with legal requirements, fiscal reporting and ensuring the consistency of processes. The learning curve of the system is quite short, and you can integrate a new employee quite quickly. Pros I really like how it can be extended with additional applications, modifications and integration with other products. Cons Reporting could be more dynamic and user-changeable. Creating or changing reports is least to say inconvenient. Review Source jJ junaid J. director Computer Software Used the software for: 6-12 months ### "Comprehensive functionality: Dynamics 365" March 21, 2023 5.0 While Dynamics 365 has many strengths, some users have raised concerns about the cost of the platform and the level of support provided by Microsoft. Additionally, because Dynamics 365 is a comprehensive suite of applications, it can be overwhelming for some users to navigate and use all of the available features.Overall, Dynamics 365 is a powerful and versatile platform that can help businesses improve their operations and drive growth. Its comprehensive functionality, ease of use, and integration with other Microsoft products make it a great choice for businesses of all sizes and industries. Pros Comprehensive functionality: Dynamics 365 offers a wide range of modules and applications that can be customized to meet the needs of almost any business. Whether you're looking for CRM, ERP, or a combination of both, Dynamics 365 has you covered.Integration with other Microsoft products: As a Microsoft product, Dynamics 365 integrates seamlessly with other Microsoft products like Office 365 and Power BI, making it easy to share data and insights across your organization. Cons User-friendly interface: Dynamics 365 has a modern, intuitive interface that's easy to navigate and use, even for non-technical users. The platform is designed to be customizable, so users can easily tailor it to their specific needs and preferences.Cloud-based deployment: Dynamics 365 is a cloud-based platform, which means that users can access it from anywhere with an internet connection. This also means that updates and maintenance are handled by Microsoft, freeing up IT resources for other tasks.Strong analytics capabilities: Dynamics 365 includes powerful analytics and reporting tools that allow users to analyze data and gain insights into their business operations. This can help drive better decision-making and improve overall business performance. Review Source VR Verified Reviewer Administrative assistant Government Administration Used the software for: 1-2 years ### "Dynamics 365 full package " February 24, 2023 4.0 Overall experience of every aspects shows here how is this work Pros Dynamics 365 can collate, integrate and test data from various sites CRM improves customer experience much better and well managed direct interactions. When analyzing perfectly reporting is betterTask management is very important and very supportive and very helpfulIt is also likable and duly connected Cons It could be better compared to other brands Review Source VR Verified Reviewer Digital Marketer Marketing and Advertising Used the software for: 6-12 months ### "'Top-of-the-line multifunctional software'" May 2, 2023 4.0 One of the best programs to use is Microsoft Dynamics 365. To every new client, I recommend Microsoft Dynamics 365. Astonishing and beautiful features are present. The programming is effective, and it has amazing capabilities. Numerous new capabilities have been made possible by this software, such as dynamic improvement Boost performance metrics for the business Encourage progress Boost business measurement preparedness Better client interactions and management Encourage the growth of income Cost-effectiveness Boost relationships with partners or suppliers maximize internal and operational effectiveness reduced advertising time. Pros Booking and ensuring the viability of work operations requires the fantastic tool that is Microsoft Dynamics 365. We can effectively manage each member of our crew thanks to Microsoft Dynamics 365. What I have been appreciating about Microsoft Dynamics 365 is its reliability, for which I am grateful. Use and modification have not been difficult. Cons It seems as though not much has changed since it was developed years ago. The mobile app is not very good, and customizing it is challenging, time-consuming, and pricey. Review Source Layne L. Sr. Territory Account Executive Publishing Used the software for: 2+ years ### "It's like Salesforce, except that many third party programs don't integrate with it." July 19, 2018 3.0 Pros It's fairly easy to navigate and find what you are looking for. It's the CRM we already had and we've built a number of internal integrations with it. Cons There are a few really bizarre things about the user interface. 1. The "save" button is at the very bottom, right-hand corner of the screen, where there are literally zero other buttons. It feels like the least intuitive place for something as important as a save button. When I first started using the CRM, it took me almost a week to realize you could actually save something. 2. The sign in process is as clunky as it gets. Every 24 hours, Dynamics signs you out automatically (not a big deal, Salesforce does this too). However, once you are signed out, instead of taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that tells you that you've been signed out and suggests you close all your browser windows to then sign back in. The process is madness, and it hasn't changed. 3. When you are loading the home page, you typically want to search a record, so you start typing something in the search field. Just as the page is about to finish loading, it moves your cursor down to the "What's New" section to post something. The result is that I have a few posts that contain nothing more than partial account names that I was trying to search. The last major hang up is that very few workflow automation tools like Toutapp, Yesware, ect will integrate with Dynamics (mostly because so few of their customers actually use Dynamics). This has prevented us from buying the programs we want to use for our sales team. Review Source AC Almudena C. Especialista comercial Insurance Used the software for: 6-12 months ### "El mejor CRM " March 10, 2023 4.0 Como CRM, permite controlar los flujos de ventas y mantener la precisión datos. Con Dynamics se puede organizar y categorizar adecuadamente a los potenciales clientes según su importancia. Proporciona una plataforma para que trabajen todos los CSR, lo que hace que todo el proceso sea más ágil, transparente y efectivo. Además, permite completar informes de llamadas u oportunidades inmediatamente después de las visitas a los clientes, lo que ahorra mucho tiempo. Pros Dynamics 365 contiene una cartera integral de aplicaciones, que van desde finanzas y operaciones hasta ventas y atención al cliente. Esto lo convierte en una excelente opción para las empresas que intentan optimizar sus operaciones y aumentar su productividad general. Es muy adaptable, lo que permite a los clientes personalizar la plataforma según las necesidades de su propia empresa. Esto facilita la creación de flujos de trabajo, la automatización de procedimientos y la optimización de las operaciones. Se integra sin problemas con otros productos de Microsoft, como Office 365, SharePoint y Power BI, lo que simplifica el intercambio de datos entre plataformas y obtiene una perspectiva más completa de su organización. Dynamics 365 es una solución basada en la nube, lo que significa que los usuarios pueden usar la plataforma desde cualquier lugar con una conexión a Internet. Cons Si bien Dynamics 365 es un gran CRM, hay algunas áreas que podrían mejorar. Las capacidades de generación de informes son limitadas y no hay forma de personalizar la interfaz de usuario. La estructura de precios también es bastante compleja, lo que puede dificultar su comprensión y presupuesto. Review Source LM Lingraj M. HR Executive Information Technology and Services Used the software for: 2+ years ### "Fuel for corporate- Dynamics 365" April 7, 2023 4.0 It's been 3+ yrs using Dynamics 365 it always serves as a helping hand to our job roles and responsibilities. Pros "Dynamics" as the name suggests, would be true to call it fuel for all corporates.Loaded with tonnes of features and tools for easy access and quick solutions to all A to Z office-related tasks from every sort of documentation to Data visualization and analytics.Its functionality of auto-generated and suggestions for templates making it so easy to use. Cons Tools, and extensions Integration issues still need to be quicker and seamless.Support services have answers to usual common queries which barely happens to anyone, FAQ database should be reviewed and guided for specific modules.Still the memory occupancy for 365 is huge, lite versions would make it more easier to run on low ended sysytems. Reason for choosing Dynamics 365 Google Workspace had a lot of integration issues with newer tools and customization of necessary features was not available whereas in Dynamics 365 one easily personalizes with lots of options.Also, most corporates are extensively over the Microsoft platform. Review Source RM Rogerio M. Contabilista Facilities Services Used the software for: 1-2 years ### "Minha contabilidade evolui no tempo junto com o Dynamics365" March 23, 2023 5.0 A contabilidade precisa ser clara e precisa. Não pode ter margem para erros ou informações incompletas, o Dynamics365 sempre contribui para essa clareza. Pros O que mais gostamos é a forma intuitiva que o programa trabalha, visto que temos uma pessoal que nao tem tanta habilidade com computador e isso facilita muito. Cons Até o momento tudo foi superado e apresentado da melhor maneira. Reason for choosing Dynamics 365 Pela marca Microsoft estar por trás e por saber que tudo o que fazem é de excelencia; Review Source BH Benjamin H. Ceo/President Banking Used the software for: 1-2 years ### "Microsoft dynamics review" May 26, 2022 5.0 I'd definitely isn't to say that i really thought that it was a very resourceful part of our company that we really needed to have included. Pros I'd definitely have to say that i liked everything about it because it's overall a extremely critical part that has to be factored into a successful business. Cons There's absolutely nothing that i really disliked about it to be honest though. Review Source BV Barry V. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 - Streamline Your Sales Process" May 5, 2022 4.0 Pros The integration can be easy or difficult depending on your needs. For example, we have Dynamics connected to various other applications externally as well as installed in to Dynamics. Once setup and configuration is complete then you never have to think about it again. Cons What I like least is the slowness that can result if you create views with too many form fields. We have some views and forms that pull a large amount of data. When these are used they can really slow down the interface. Review Source HO Harron O. Monitoring and Evaluation Officer Non-Profit Organization Management Used the software for: 6-12 months ### "It's always Dynamics 365 for my company" June 16, 2022 4.0 It's a great deal learning about Dynamics 365. Financial forecasting was done manually in my company but since this was purchased, life has been made simple. If only some entry processes can be simplied for a beginner, the better. Pros It is user-friendly. At first it looks completed/complex but once you interact with the software, it becomes way easy. Decision making is based on facts Cons Entering information is really time-consuming at the beginning. This is however, easy once you have mastered the software. Review Source CS Carlos S. Project Manager Telecommunications Used the software for: 1-2 years ### "Software that facilitates efficient business process management" April 26, 2023 4.0 Overall, Dynamics 365 has all the functionality, but the most crucial aspect is that we can customise the system to meet our particular corporate structure. Pros Dynamics 365 includes a wide range of applications, from sales and customer service to finance and operations. This makes it a fantastic option for companies looking to simplify their processes and increase overall efficiency. Because of Dynamics 365's tremendous adaptability, users may tailor the platform to their own business requirements. This makes it easier to create workflows, automate processes, and streamline operations. Provides seamless integration with other Microsoft products like Office 365, SharePoint, and Power BI, making it easy to transfer data between platforms and get a more complete understanding of your company. Because Dynamics 365 is a cloud-based product, users may access the system from any place with an internet connection. Cons Elements 365 is a complex platform, and learning how to use all of its features and capabilities may take some time. Private businesses or those with little IT resources may find this to be a challenge. Cost: Elements 365 might be expensive, especially for businesses that need a lot of clients or modifications. Because of this, it might not be as appealing as other options for start-ups or private companies. Combinations with prohibited outsiders: Elements 365 works well with other Microsoft programmes, however it can be more challenging to integrate with third-party software. This may limit the platform's usefulness for organisations that heavily rely on other devices. Review Source mD maykon D. diretor Civil Engineering Used the software for: 6-12 months ### "Arkon-Dynamics 365" March 6, 2023 4.0 O Dynamics 365, e uma otima platafroma que possibilita o usuário consegue melhorar a eficiência operacional, aumentar a produtividade, melhorar a experiência do cliente e obter insights valiosos para tomar decisões informadas de negócios. Pros o que mais me agrada e a função de Gestão de Projetos, que inclui recursos de análise e relatórios, permitindo que o usuário identifique áreas de melhoria e gerenciem riscos de forma mais eficiente. Além disso, a integração com outras ferramentas da Microsoft, como o Power BI e o Excel, permite que gerem relatórios detalhados e compartilhem informações com as partes interessadas. Cons A plataforma do Dynamics 365 e um pouco difícil de configurar e personalizar, o que levar a um tempo de aprendizado longa e difícil, poderia traser uma interface mais intuitiva. Review Source BT Brandon T. Store Manager Retail Used the software for: 6-12 months ### "My expierence" July 19, 2023 5.0 overall its a pleasure to use and once you have the basics it is smooth sailing from there. when i did have issues customer service was there to walk me through it step by step. Pros Its broad range of different things and areas that its capable of covering Cons integrating was kind of difficult at the beginning, but if you stick with it its well worth it Review Source MK Manoj K. Product Manager Automotive Used the software for: 6-12 months ### "A Comprehensive Solution for Business Management" February 20, 2023 5.0 good Pros Dynamics 365 offers a comprehensive solution for Billing & Invoicing, Inventory and Financial Management, Contact and Purchase Order Management, Sales Pipeline and Project Management with an integrated Contact Database Cons One potential drawback of Dynamics 365 is that it can be a complex and feature-rich system, which may require significant training and onboarding to fully utilize its capabilities. Review Source Esther T. Sales Administrative Assistant Business Supplies and Equipment Used the software for: 1-2 years ### "Robust CRM with a variety of functions." March 24, 2022 4.0 I would say it has been a favorable experience; it has more pros than cons, one of them being the integration with contact center providers like Collab OneAgent, which avoids cross-platform switching and streamlines the work. Dynamics 365 simplifies the process of organizing and consolidating a customer list, instantly deducing the main sources of revenue. Pros We can make sure that every contact receives the news report thanks to the distribution list in the CRM. On top of all this, it's an accountability boost for sales with potential closes and deals. Account management is a resource that keeps us up to date, helping us with accurate planning and financial order for the improvement of successful sales processes. I like the overview and the project portfolio perspective feature. Taking won or lost opportunities with Dynamics 356 is easier, as is keeping track of conversations with potential customers through Outlook thanks to the link with this tool. Cons It is a solid system with good CRM resources, but the uploading of documents is sometimes burdensome. When some users require privileges and security roles the configuration takes a long time. But I feel it is worth it after all. Review Source Audrey H. System Administrator Information Technology and Services Used the software for: 1-2 years ### "Being cloud-based, Dynamics 365 has many benefits" June 20, 2023 4.0 My company has benefited from the intuitive design, easy implementation, flexible configuration, potent customer relationship management features, and thorough analytics provided by this platform. If you're a business owner looking for a flexible and feature-rich platform to advance your company, look no further than Dynamics 365. Pros Dynamics 365 has been a game-changer for me in my role as a manager of social media and internal communications. It has given me the confidence to make data-driven decisions, improve customer connections, and optimize corporate operations. Cons So far, I haven't had any issues with the Dynamics 365 software, and I have no reason to expect any, as my employer guarantees regular updates to keep the software running well and prevent shipping delays. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) My organization has tried utilizing other software in the past, but it hasn't been as user-friendly as Dynamics 365. Plan and schedule creation, and especially the straightforward inventory management tools, are strong suits for Dynamics 365. Review Source JS Jose S. Ingeniero en Sistemas Wholesale Used the software for: 1-2 years ### "Jose Audi Reseña " October 5, 2023 4.0 Es un Software muy completo para empresas exigentes en llenar todos los campos de clientes, de vehículos y manejo de datos importantes Pros Es un software estricto el cual si no llena los campos que te pide cada apartado o lo dejas en blanco no te dejara seguir con el proceso que este realizando. Cabe mencionar que el software no es manipulable como lo es GDS el cual se puede manipular desde la BDD Cons Al momento de la facturación si hay mas de un usuario facturando no te deja seguir hasta que el otro usuario termine el proceso de Facturación Review Source Similar Products Featured