# Page 16 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Dynamics 365 the right CRM solution for you? Explore 5825 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5825) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 16 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 376-400 of 5825 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OI Ogarekpe I. EFT Payments Delivery Specialist Financial Services Used the software for: 2+ years ### "Very Extensive and Robust ERP Software for Large Enterprise" February 26, 2023 3.0 I like that I can work with this tool as ERP and CRM service because it makes it easy to get all of my data from the different platforms into one place where I can easily analyzed and share data across my organization and with clients as well Pros It is a very robust tool and allows for easy customization to fit the company needs on ERP, Sales and CRM.It easily connects to other tools like BI, Tableau for analytics even though you can generate reports on the software too Cons It could be overwhelming especially when you have all the modules to work with.Customer support is mostly limited and frequent use is necessary to get the hang of it Review Source VR Verified Reviewer Senior Strategist Financial Services Used the software for: 2+ years ### "We love Dynamics 365" April 25, 2023 5.0 I have had a pleasant experience so far with dynamics 365 Pros This product is very easy to use and a great way for use to task manage and schedule meetings and manage those meetings all in one place Cons Some integration to new staff can be challenging as a software but overall everyone shares their insights and gets others up to speed. Review Source Vikas R. Fusion Consultant Information Technology and Services Used the software for: 1-2 years ### "Dynamics 365 Review" April 13, 2023 5.0 Dynamics 365 is a powerful cloud-based business management solution that offers a range of capabilities for managing various aspects of business operations. Dynamics 365 is a powerful and flexible business management solution that can help businesses of all sizes streamline operations, improve customer engagement and drive growth.Its comprehensive functionality, cloud based platform, integration with other Microsoft products, AI and machine learning capabilities and user friendly interface makes it a compelling choice for businesses looking to modernize their operations. Pros Dynamics 365 is highly scalable allowing businesses to start small and expand as needed, without having to worry about limitations of traditional on-premises software.Dynamics 365 integrates well with other Microsoft products, such as office 365 and power BI, making it easy for businesses to manage all aspects of their operations from a single platform.Dynamics 365 includes a range of automation tools, such as workflow and process automation, that can help businesses streamline their operations and reduce manual tasks. Cons Complexity - Dynamics 365 is a complex system and it can take time and resources to implement and customize.Cost Effectiveness - Dynamics 365 can be expensive especially for businesses that require a large number of licenses or extensive customizations.Migrating data from existing systems to Dynamics 365 can be complex and time consuming. Review Source AM AGNES M. Technical Engineer Banking Used the software for: 2+ years ### "Good System for Savings and Credit Coopertaive Societies" March 2, 2020 5.0 I loved Dynamics, its ease of implementation and use. Pros The system was easy to customize. We were able to add membership modules which captured all the biodata of the Sacco's membership which is roughly 20,000 members. This data could easily be retrieved at a click of a button without buffering or delays. We went ahead and captured passport photos and even digital signatures and ID photocopies of the members and the system did not crash. The reporting module is easy and simple, there are sample reports and we were able to also create so many ad hoc reports without a challenge. The reports we could export to different formats for further analysis out of Dynamics. The Asset management module also worked so well for us, we were able to have all the assets captured into the system and their depreciation done well and on time. We customized the Financial/operations module which captured the Sacco loaning/lending to the members and how they were able to repay the loans on time taking into consideration the loan aging process. Over all this is a good software but it needs some technical know how to customize and tweak areas of interest and you will be able to automate the whole business. Cons The software needs some improvement on the financial module. The new IFRS 9 Accounting Standard being implemented by savings and lending cooperative societies require that the data is captured accurately and the reporting is accurate. This is still a challenge. Alternatives considered [Temenos](https://www.capterra.com/p/111334/TEMENOS-T24/) Reason for choosing Dynamics 365 Dynamics was affordable and within out budget. Review Source Vanessa W. Operational Finance Construction Used the software for: 1-2 years ### "Ease and simplicity" March 31, 2022 4.0 Microsoft Dynamics 365 acts as a family software from Microsoft, easy acceptance, little risk in its execution, automation and simplification of financial processes to help promote commercial success. You can easily have your accounting and results, your data and contacts from your client, looking for future potential customers, perform your financial analyzes, bank reconciliations, sales automation. In the direction of a company, it has the ease of reviewing the sales of the agents. And you can also have it through your mobile. Pros I like Dynamics 365 is an easy-to-use software that grants a solution to business administration, providing the opportunity to make commercial decisions when providing confidence, can adapt to people, people or companies. In an easy way, you can review the progress of sales and contact control, accounts and opportunities, may include catalogs for sales. Cons I do not like Dynamics 365 Because your role configuration can not be flexible, it presents faults and is limited compared to others and does not provide technical service in the chat. Review Source VR Verified Reviewer Accounts Manager Import and Export Used the software for: 2+ years ### "Dynamics 365 review " February 11, 2022 5.0 It's practical and professional software I can't complain about anything Pros This software is designed to collecting data and managing the corporates activities and it did it very well Cons Maybe the price actually it's a little bit expensive Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Because it's better Review Source AA Angela A. Systems & Data Manager Financial Services Used the software for: 2+ years ### "Dynamic 365 is helpful with already established structured workflows" August 4, 2022 4.0 After I learned how to work in the system it became a lot easier to navigate, but it's pretty difficult to work with in our current business workflows. Pros I like that it's pretty easy to manage and administer, and does have some really helpful easy integrations. Cons The search functionality and it's sometimes not very intuitive to navigate in. It's also really hard to cross report on information and does take some outside development work to get it to function within our workflos. Review Source Shubhodeep C. Ecommerce Executive Marketing and Advertising Used the software for: 2+ years ### "Best tool for customer relationship management and Resource planning." August 31, 2022 5.0 The overall Experience is very nice with Dynamics 365. It is helping our company very much. Pros All useful tool and app in one place, From ERP, customer management to maintain data Dynamics 360 has it all. Cons I being using this tool and but haven't feel that anything is missing. It is fulfilling my work related needs and i am happy with it Review Source VR Verified Reviewer Global Crm Support Management Consulting Used the software for: 2+ years ### "Top software in data management for big companies" October 8, 2022 4.0 Being an administrator during 2 years showed me the huge possibilities that it offers. Pros Nice base system that you can customize and develop depending om your company needs. Cons The prices of the different modules that it has, quite expensive. Review Source VR Verified Reviewer Senior finance accountant Information Technology and Services Used the software for: 1-2 years ### "Very good for business" October 17, 2023 4.0 Very good software and can continue to grow. Pros Very easy to learn and use for daily transactions. Cons Some of the feature is not utilize properly. Alternatives considered [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) Reason for choosing Dynamics 365 Very good software and can continue to grow. Review Source VR Verified Reviewer Supervisor Consumer Services Used the software for: 1-2 years ### "Very good program " January 13, 2023 5.0 It made my work more organized and accurate. Pros The time and expense tracking were the most impactful features.The product wasn't easy in all steps.And the integration with my existing business processes was easy Cons licensing is a little bit hard to understand and complex Review Source Genesis S. Digital Operations Manager Banking Used the software for: 2+ years ### "The indispensable tool for business digital transformation" May 6, 2023 5.0 In summary, Dynamics 365 is a good choice for organizations that seek a complete and customizable solution for business processes. Its flexibility and capacity for incorporation are strong aspects, how can it result in costing for several companies. Pros Which fascinates me from Dinamics 365 is its flexibility, it already conforms to the specific needs of each organization. I also highlight its ability to integrate with other platforms and tools used in trade. Cons As an aspect of negative aspect, I would like to name that its cost could be high, which results a limitation for small or medium impressives looking for a more economical option. Review Source TW Toshia W. Owner Cosmetics Used the software for: 6-12 months ### "The best business management helper out there" December 27, 2023 5.0 I been having a wonderful experience with this product so far. I can see myself and my team when I get one to continue to use it in the future. Pros I love that this product is versatile and easy to use. It has a amazing support system build in. That can answer almost any question you have. Cons The cost is a lil bit higher than some of the other products on the market. But you do get allot of value for your money. The brand is worth it. It does not let you down. Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Dynamics 365 The brand, it represents a very good company that I trust and respect. I had to go with them. Review Source Sandeep R. SYstem Support Engineer Commercial Real Estate Used the software for: 2+ years ### "O365 Managment" April 25, 2023 5.0 We are using ERP and CRM which was the best thing that was implemented for my company. Pros The Best ting i like about Dynamic 365 was its integration with office tools like MS office. Exporting and formatting data is easily manageable. Cons It take time to setup and integrate and interface was not that much friendly users has been reported while using. Reason for choosing Dynamics 365 Easy and secure when compare to other products available in market. Review Source JF João F. digital marketing / online freelancer Internet Used the software for: 1-2 years ### " I can no longer live professionally without Microsoft Dynamics 365." January 24, 2021 5.0 Honestly, I like almost everything about Dynamics 365 for its incredible versatility, fluidity and effectiveness. Nowadays, I can't imagine myself working without this ingenious software. It's a true "ecosystem" of business apps in one and it's worth every cent that my team and I pay for it. Pros In my opinion, Dynamics 365 is one of the best professional digital tools ever. I've been working as a team in digital marketing for years and I use it in almost everything I do. - It's an excellent tool for planning and team collaboration. - It's an excellent ERP with payroll and inventory management. - Great in programmatic management of product properties. - It's an excellent tool in helping online sales and helping in customer retention. - It helps a lot in saving IT costs. - And much more.... Cons Honestly, so far I haven't seen any major defects in Dynamics 365. There are some small drawbacks that are normal but do not influence at all his productivity and effectiveness. Like everything in life, there is nothing 100% perfect that pleases everyone. Reason for choosing Dynamics 365 I didn't consider any alternative product because I've been working with the main Microsoft products for 10 years and the results have always been great. Review Source AS Ashley S. Senior Marketing Manager Architecture & Planning Used the software for: 2+ years ### "Helpful for BD Professionals" January 4, 2024 5.0 Pros Dynamics 365 is a powerful tool that business development professionals will find very useful in managing contacts, capturing and tracking leads, collaborating with sales teams, and documenting sales processes. Cons The dashboards are a little hard to customize because the program houses SO MUCH data. I find that sometimes, the categories for sorting data are not intuitively named/organized. Review Source YB Yolanda B. Reviewing Dynamics 365 Higher Education Used the software for: 2+ years ### "Reviewing Dynamics 365" June 29, 2022 4.0 Pros Customer service dashboard and activity logging are the best features of this software Cons Email integration can produce issues when the emails have updates Review Source TA Turan A. IT Admin Automotive Used the software for: I used a free trial ### "It's that easy to run a business" June 30, 2023 5.0 If you are familiar with MS 365 technology, nothing much will change for you. You will never have difficulties or experience problems in management. You will get rid of many stages of software operations from the troubles of installation and use. It will be easy, speed, capability and ability increase with the extra tools that it will add to you by working integrated with other MS products. It will have the ability to select the equipment and features you need at the level you want and distribute them easily. Your company's interdepartmental connection will also be strengthened. Pros Microsoft Dynamic 365 is essentially the transition from local to cloud environment. In this way, management and distribution have become much easier. We have gained the ability to run all of our processes from independent environments hybrid. As a structure that has been moved to the virtual under the assurance of MS, it has transitioned to a much easier and more reliable level of management. Maximize earnings while keeping our resources to a minimum. It carried higher levels in its workforce and potential. Cons I can say that there is nothing missing. It has many advantages, especially in the use of cloud technology. It will be much more useful to design and build the architecture of only the resources and features you need with professional teams. Reason for choosing Dynamics 365 minimal resource consumptionhardware and feature selection according to needsquick and easy installationcloud technologyIntegration with other MS productsmaximum speed,user friendly interfaceauthorization and security features Review Source GC Gytis C. Engineer Building Materials Used the software for: 2+ years ### "Dynamics 365" October 23, 2020 4.0 That common look and feel also has very tight integration some of the Microsoft office types of products, so for if you're used to your spreadsheets and trying to figure out how you can continue to work within your spreadsheets either uploading information into Dynamics 365 or exporting from Dynamics 365 to excel it becomes a lot easier to do and it's fairly seamless from a integration prespective. Pros Microsoft Dynamics 365 is one of the leading systems and one of the top systems in terms of market share, customer satisfaction and one of the most known year peaces in marketplace. There are two primary offers of the 365. First is business central solution what marketplace provides for customers, but on the other hand there are more complex finace operations which is the bigger Enterprise offering within dynamics 365. So you have two differnent types of solutions and business central is meant to be more simplified easier to use, easier to implement type of soliution whereas ethanol or finance and operations is meant to compete with sap and oracle. Cons Different modules within the Dyniamics 365 offering are some of the common weaknesses cited by our clients that are using the product. Now in addition of some of functional strengths I just mentioned Dynamics 365 also has the advantage of having that traditional Microsoft look and feel. For those who have used office 365 or Microsoft office or other Microsoft products within your company over the years you will find that Dynamics 365 looks a lot like what you're used to whether is how you navigate the system or how you find certain things within the system it tends to have that common look and feel. Review Source Jessy M. Ceo Apparel & Fashion Used the software for: 1-2 years ### "Greatest software to date!" August 2, 2023 4.0 One of the greatest softwares Microsoft has released to date. As the founder of a major company this software has brought such incredible ease to my job! Pros Dynamics 365 is one of the greatest software, Microsoft made it so much easier for me to runy business. Being the founder of my company can get stressful at times, but dynamics gave me huge advantage, as great as MS Office programs. Cons It needs some customization, because a founder like me needs more customization and sometime it gave me an error, but it was quickly resolved! Review Source VR Verified Reviewer Senior Business Analyst MS Dynamics CRM Food Production Used the software for: 2+ years ### "Dynamics 365 for Sales" January 11, 2019 4.0 Pros \- Its very intuitive specially after the unified interface introduced by Microsoft we have a seamless interface across all platforms including Web, Tablet, Mobile. - Integration with any system including MS office, Outlook, Dynamics AX, NAV, GP is pretty straightforward after the advent of CDS platform. - The power platform (Power BI, MS Flow, Power Apps) is a power pack of creating very handy utilities for your business. - With power apps i have created multiple apps for my business users with zero programming skills. -Power BI platform allows you to create comprehensive reports using OOB templates available for Sales, Service Management etc. - The licensing is pretty straight forward and generous. With one Customer engagement license i was able to utilize almost everything under the Dynamics 365 umbrella including power apps, power BI and MS Flow etc. Cons \- The mobile application is not very great. There are very frequent crashes and it just doesn't provide that experience which an end user expects out of such a great platform. However, MS had made up for it by introducing the power apps feature. - Some features are just too hard to implement. It all looks good from the list of features that the platform has to offer but when you actually want to implement it, the data required to simulate that feature is a piece of work e.g. Sales AI, Relationship Assistant Review Source DS Divya S. QA Associate Consumer Goods Used the software for: 1-2 years ### "ERP Work flow enhancement" April 20, 2023 5.0 Overall, I have had great experience with Dynamic 365 and use it in my daily work life to look for multiple documents and tracing. Since I am used to of it, accessing stuff is not hard but if I have to access new stuff, it is not very user friendly or easy to find. Pros The best features about Dynamic 365 are:- The ability to be a one shop stop for all the relevant data.- Ability to lock fields to prevent access levels and incorrect data entries.- It serves as the primary document of reference for us.- Ability to have multiple columns and hold high amount of data.- Since is it linked to one drive, the chances of loosing data are minimal.- The option to add notes in lot cards to highlight some important details.- Item linking and item tracing helps to look back at the input lots and is very easy.- Assigning item numbers to each lot to provide specificity and prevent duplication.- Ease to add more toggles if needed.- The access to financial reports thereby improving transparency.- To have access to electronic work orders and production releases.- It helps in maintaining traceability on the processes and material that is received and used. Cons \- having that much information at one site also increases the risk of mix up and chances of data loss.- The maintenance of the system can be longer thereby putting a complete pause on the ability to work.- Having multiple linkage to the material is sometimes represented in a cluster which cause confusion.- The app runs slow at times - Ease of use is not the best as the system is bit complicated to navigate. Review Source Oussama L. technician Automotive Used the software for: Less than 6 months ### "dynamic 365 is in the field pro path o for easy tasks" November 28, 2020 4.0 from my experience on the automotive business using this product was a lot more better to go far in time into the first products of microsoft ,its easiness while interacting with your acceptable intuition uploaded for years into my memory helped me to escape so much time and filling it by learning so many other skills in the service of business , i have learned that time is money , my thought was aligned with the comprehend of the product which maintain your fuction into simplicity fasteness while its cost compairing to other products mostly cheaper Pros during the lifestyle of business , i have never faced so many different tasks that wasn't easy going but using the dynamic 365 from microsoft , which i have curious about its fast developement and improvement during the last 1 years by it didnt suprised my knowledgeable first sight on microsoft software during years of my work ,since the dynamic helping me to most simplified the business tasks for me while learning others future skills allowing me to go through minimizing the time of spending on other busines tasks , especially with standpoint which helped business to grow faster by includingall the organization with most fixed sales teams tasks Cons one the most strenghts of the dynamics 365 if your business during the last 10 years familiar with other microsoft product like microsoft office 365 ..., you will find that is most of all similar to the simplified menu of microsoft product since that microsoft didnt lost its flavors of maintain the same aroma while you will taste navigating throughout ths dynamic 365 Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) doing the switch from the excel helped me to know more about the fuctions of dynamics 365 whcih more developed and fasting growing in the market place while i have understand from my research its uploaded by other automotive business Review Source Casey S. Vice President Logistics and Supply Chain Used the software for: 2+ years ### "Dynamics 365 is dynamic! " November 20, 2023 5.0 Keeps the business running smoothly without missing anything or losing anything Pros Keeps the business running smoothly without missing anything or losing anything Cons There is nothing i dislike about Dynamics 365 Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "Dynamic 365" January 16, 2021 4.0 The framework is simple to use and has what it takes to run a high-level organization. Pros It is the best customer relationship management available in the market. This helps to keep our whole staff, from customer service to product team, on board. In every single work, we can write all the required data and control where it is in our system. Cons The setup process takes a long time and in the online version, it gets slow needs frequent refresh of the page. It is difficult to use especially for the fresher client. To make the system more usable, it needs expert developers and was not planned or built for small businesses. Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.