# Page 17 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Dynamics 365 the right CRM solution for you? Explore 5825 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5825) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 17 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 401-425 of 5825 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sai R. Client Project Management Internet Used the software for: 6-12 months ### "Powerful CRM" July 8, 2023 5.0 Boosts productivity with managing your accounts and contact database Pros Dynamics 365 is an easy-to-use, flexible, and customizable platform that meets all your CRM requirements! Cons Integrations with other platforms require support Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Better at service and support Review Source VR Verified Reviewer Customer Service & Support Executive Office Used the software for: 1-2 years ### "Dynamics 365: Best Choice Of User" October 12, 2023 4.0 Pros Security system of dynamics 365 I like most. It is so much impactful to my business. Cons High price of the software I like least about Dynamics 365. Review Source SD Selcuk D. Finance Director Investment Management Used the software for: 2+ years ### "An Effective and Comprehensive Financial Solution " December 8, 2022 5.0 Overall, I would recommend Dynamics 365 as a great solution for managing financial transactions. The wide range of features, along with its integration with other Microsoft products, make it an effective and comprehensive solution. Pros As a finance professional, I found Dynamics 365 to be an effective and comprehensive solution for managing complex financial transactions. It is user-friendly, with a wide range of customizable features that make it easy to set up and manage. The integration with other Microsoft products, such as Excel and Office, is seamless, making it an ideal solution for any organization. Cons Despite the many advantages of Dynamics 365, there are some downsides. The cost of the solution can be a bit steep, especially for smaller organizations. Additionally, the complexity of the system can be a bit overwhelming and the learning curve can be quite steep. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Xero](https://www.capterra.com/p/120109/Xero/) Dynamics 365 stands out from its competitors due to its robust feature set and its integration with other Microsoft products. Additionally, the ability to customize the system to fit your specific needs is a great plus, as it allows you to tailor the solution to your organization. It’s also relatively easy to learn and use, making it a great choice for any organization. Review Source VR Verified Reviewer Forwarder Import and Export Used the software for: 2+ years ### "Dynamics 365" September 23, 2023 5.0 Pros Dynamics 365, developed by Microsoft, is a powerful business management and customer engagement platform. It excels in its seamless integration with Microsoft's suite of products, scalability, and extensive customization options. Key features like sales automation, customer service, and marketing automation have a significant impact on businesses. While ease of use may vary, it offers a unified platform for streamlining operations, harnessing data for informed decisions, and strengthening customer relationships. Cons I have no negative opinion about this. Review Source EA Elissa A. Business Controller Automotive Used the software for: 2+ years ### "User Friendly Ms Dynamic 365" December 28, 2022 4.0 In overall, after year of using this software I am happy with this ERP/CRM tools that make my job more fruitful. It is easy to navigate, integrate with all module, upload mass data it is easier ever or even export the data in excel is just one click button. Pros So far this is the easier software I had been used in the past. The latest version is more enhance than the previous version. Further, compare with other ERP product there is no specific code list or criteria you need to remember prior you navigate certain report. It is user friendly and easy to navigate. I had been used for many year to work on analysis for business decision making. Beside, it is easy to customise the report to suit the current change in business environment. Cons The cost of implementing is pricey, not suitable for small scall business. The last I check with IT personnel, the minimum requirement is 5 license. But it is good to used if you are medium to big company and it work well for long run as it is easy to used. Alternatives considered [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) Reason for choosing Dynamics 365 The decision is make by IT department based on the budget and functionality of the product Review Source KM Kose M. Sales manager Architecture & Planning Used the software for: 6-12 months ### "Excellency of Dynamics 365App" July 7, 2024 5.0 Automatically imports documents from email, office scanner, proprietary mobile app, csv and even WhatsApp. Pros Very easy to be used,can easily moved from one device to other through transfer.very good for learning. Cons Technical improvement is very here and easy to be used Review Source IAI Ismael Adam I. technicien en bâtiment Construction Used the software for: 1-2 years ### "DYNAMICS 365: Un outil très complet " July 11, 2023 5.0 J'ai apprécié de travailler sur Dynamics CRM et cela nous a grandement aidés dans la gestion des clients et des prospects dans tous les départements et dans l'entreprise. Pros Dynamics nous a aidés à établir un processus de vente rationalisé et un suivi des opportunités qui est effectué de manière cohérente pour tous les commerciaux et le département. La dynamique permet également de rassembler facilement les points de contact effectués avec chaque client et la manière dont ils ont été exécutés. Cons La configuration des fonctionnalités personnalisées, de la sécurité et de l'accès limité est disponible, mais nécessite des connaissances approfondies et un travail minutieux pour pouvoir bien faire les choses. Switched from [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) je recherchais un produit avec plus de d'option et de facilité Review Source VR Verified Reviewer Senior Vice President, Technology Public Relations and Communications Used the software for: 1-2 years ### "Microsoft Dynamics 365 is great for CRM and PSA" October 26, 2018 5.0 We switched from Salesforce to D365 because we needed a more cost-effective system that would allow us to track our work from open opportunities to project completion (i.e., seamlessly go from CRM to PSA functionality). The D365 UI did take some getting used to after being on Salesforce for so long, but once we got used to it, the D365 UI is very easy to use and intuitive. Our transition was fairly smooth (it was just a 3-month project) and we have been very happy with the switch. Pros There are a few things that I really love about Dynamics 365 (D365): 1. It has fully integrated Customer Relationship Management (CRM) and Professional Services Automation (PSA) modules. With many other CRM systems (e.g., Salesforce), the CRM and PSA modules are completely separate systems and you have to spend time and money integrating them. 2. It is fully integrated with Office 365. In other systems, connecting to Outlook or Excel can be a hassle and/or feel like you're going "ouside" the system. With D365, working in and out of Office 365 is just seamless. 3. The cost! D365 is extremely cost effective, especially when compared to Salesforce. Cons My two big dislikes for D365 are: 1. In order to fully administer the system, you need to be both a D365 admin and an Office 365 admin since some functions (like adding new users or exporting audit logs) require you to go into the admin screens of both systems to accomplish it. 2. The system can often be very "Microsoft," meaning that some things are both incredibly powerful and helpful, but also incredibly finicky and/or difficult to use... all at the same time. Review Source Magaly D. Assistant Business Manager Textiles Used the software for: 1-2 years ### "Software to boost business organization" August 26, 2023 4.0 It is satisfying to be able to run reports in real time and make assumptions on those. Pros Its advantage is that it belongs to Microsoft, which allows it to be optimally integrated with complementary applications such as Microsoft Azure, and thanks to the aforementioned integration, it can predict customer behavior through machine learning models. Cons The disadvantage is the cost, and for companies with advanced regulatory metrics it generates an effort to assimilate to those already established. Review Source VR Verified Reviewer Supply chain ,Software hardware educational electronic product Business Supplies and Equipment Used the software for: 2+ years ### "Efficiency Elevated: Dynamics 365 Enhances Operations, Insights, and Customer Engagement" October 3, 2023 5.0 Dynamics 365 streamlines operations, offers powerful insights, and enhances customer engagement, improving efficiency. Pros Gain comprehensive insight into scheduled service appointments, seamlessly gather pertinent pre-service information, and effortlessly monitor live status updates directly within the customer portal, all facilitated by our dedicated frontline technicians. This integrated approach ensures a streamlined and transparent service experience for customers. Cons Offer comprehensive training, clear guides, regular practice, and accessible support for Dynamics 365 Familiar Review Source LV Lina V. Senior Accounts Payable Specialist Computer Software Used the software for: 6-12 months ### "D365 a game changer software " September 13, 2022 5.0 Pros Processing of invoices, from approval to payment. Financial reporting, impot/export data Cons The initial set up for our customized needs was challenging but after this was resolved, it worked amazing Review Source Srimukunthan S. Manager Education Management Used the software for: 6-12 months ### ""Unlock Your Business Potential with Dynamics 365 Business Central"" December 28, 2022 4.0 Pros Centralized system – Dynamics 365 Business Central provides a single repository for all business data, enabling users to view and manage customer information, financials, and inventory in one place. Additionally, the software offers real-time visibility into operations, allowing users to make more informed decisions.Integration capabilities – Dynamics 365 Business Central allows users to easily integrate with other Microsoft services. This includes Office 365, Power BI, and Dynamics 365, enabling users to access customer data, analyze trends, and collaborate more effectively.Data security – Dynamics 365 Business Central includes a range of security features to ensure that sensitive data is kept secure. It also offers two-factor authentication and regular backups, ensuring that data is kept safe and secure at all times. Cons The biggest con of Dynamics 365 is the steep learning curve it has. It can be difficult to learn the software and its many features quickly, especially if you are not familiar with the software. Additionally, the cost of the software can be prohibitive for some businesses. Reason for choosing Dynamics 365 The primary reason I chose Dynamics 365 over other alternatives is because of its comprehensive suite of integrated business applications, built on the Microsoft cloud. Dynamics 365 provides a comprehensive, secure, and reliable platform to meet business needs, while enabling a seamless user experience. Additionally, Dynamics 365 provides a unified data model that allows for a seamless flow between applications and a comprehensive analytics platform, which helps to provide insight into customer needs and business performance. Lastly, Dynamics 365 also offers a wide range of customization options, allowing organizations to tailor the system to their specific needs. Review Source VZ Vanessa Z. Senior Key Account Manager Machinery Used the software for: 1-2 years ### "Dynamics 365 Review " January 21, 2023 5.0 Overall, I have been very pleased with my experience using Dynamics 365. The system has greatly improved our operations and has helped us to become more efficient and effective. The wide range of features and tools available, as well as the ability to customize the system to fit our specific needs, has been invaluable. Pros Dynamics 365 is a powerful and comprehensive business management solution that has helped streamline our operations and improve efficiency. The user interface is intuitive and easy to navigate, and the system offers a wide range of features and tools that can be customized to fit our specific needs. The integration with Office 365 is seamless and has greatly improved collaboration and communication within our team. Cons The initial setup and implementation of Dynamics 365 can be a bit complex and time-consuming, and there is a bit of a learning curve for new users. The cost of the system can also be a bit on the high side, especially for smaller businesses Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)[Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Dynamics 365 stands out over its alternatives because of its comprehensive and powerful features, its ability to integrate with other Microsoft products such as Office 365, and its scalability and flexibility. The system can be customized to fit the needs of any business, from small startups to large enterprises, and can be scaled up or down as needed. Additionally, the support and resources available through Microsoft have been excellent. Review Source LB Leila B. Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great for detailed contact management and easily sending professional bulk emails" January 12, 2023 5.0 Pros The amount of details you can save for contacts is really useful. Plus, the email templates are sleek and polished, on top of being simple to modify to your needs. Cons There are a lot of functions and icons crammed onto the interface, making it a little busy. Review Source VR Verified Reviewer Software Integration and Support Consumer Goods Used the software for: 2+ years ### "Dynamics 365 CRM" September 18, 2023 4.0 Dynamics CRM has been a great investment bringing our sales reps into the digital age when creating sales reports. Management can easily review any sales leads or complications from the web or mobile app. Pros Easily can access details on the go for your daily runs. Can look into any prior history on a customer you're going to visit from the mobile app. Cons The connection seems to drop off from our main database causing some incorrect data that hasn't been updated. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 The integration, ease of use, and price point Review Source AI Aminul I. Owner Animation Used the software for: 1-2 years ### "I suggested Dynamics 365 to everyone. " June 30, 2024 5.0 overall experience with Dynamics 365 is good. Pros integration, scalability, comprehensive functionality, customization options, analytics capabilities, and cloud-based deployment make it a preferred choice for businesses looking to streamline their operations and drive digital transformation. Cons It has issues when an update is discharged. Isn't easy to use for new clients or learners. Requires a long customization to begin running Sign in portable ... Review Source Tania D. Técnico Informático Paper & Forest Products Used the software for: Less than 6 months ### "Fácil de utilizar para una empresa mediana" December 6, 2022 5.0 Fácil utilizar, administrable y adaptable para tu empresa. Pros Puedes gestionar varios apartados en un solo lugar. Esto nos facilita mucho a la hora de unificar muchos departamentos. Cons Al principio fue un poco lioso, pero siempre sucede con cualquier programa nuevo. Una vez acostumbrados, los trabajadores lo utilizan a diario. Alternatives considered [Geinfor ERP](https://www.capterra.com/p/210039/Geinfor-ERP/)[SAP BusinessObjects Business Intelligence](https://www.capterra.com/p/92075/SAP-BusinessObjects/) Reason for choosing Dynamics 365 Nuestro jefe junto a los jefes de departamentos llegaron a esta conclusión por la prestaciones que nos aportaba. Review Source VR Verified Reviewer Customer Service Representative Warehousing Used the software for: 1-2 years ### "Great for Managing large number of customers" June 14, 2024 5.0 Pros Dynamics 365 is a great tool, in-fact one of the best tool I’ve used for Customer Relation Management. The best part is its case system or external and internal cases and its integration to outlook emails. Cons It cannot be operated in 2 windows. Everything should be in one window. You cannot login to two windows at a time. Review Source MM Majed M. Pharmacist Pharmaceuticals Used the software for: 6-12 months ### "Unique Software " August 4, 2023 5.0 The system is covering everything needed for your business from A to Z Pros Reports , invoicing , bulk orders , delivery and pending orders Cons Returns to supplier is a little bit difficult Switched from [Pharmacy Plus](https://www.capterra.com/p/157427/Pharmacy-Plus/) Due to change my job Review Source DC David C. Sale manager Retail Used the software for: 6-12 months ### "Dynamics 365 Business Analyst" March 24, 2024 5.0 Overall, its flexibility, functionality, and alignment with Microsoft's ecosystem make it a popular choice for organizations looking to streamline their operations and improve productivity. Pros Overall, Dynamics 365's integration, scalability, comprehensive functionality, customization options, analytics capabilities, and cloud-based deployment make it a preferred choice for businesses looking to streamline their operations and drive digital transformation.Providing a unified experience and enabling users to leverage familiar tools and workflows. Cons While Dynamics 365 is a powerful and versatile a wider range of organizations.Compatibility issues or limitations when trying to connect with external systems. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce can be expensive, especially for smaller businesses.Setting up and configuring Salesforce to meet specific business needs may require technical expertise and training. Review Source VR Verified Reviewer Efficient and Reliable Accounting Used the software for: 1-2 years ### "Efficient and reliable" September 2, 2023 4.0 Well, I can say that Dynamics 365 is one of the best app that can be use for Finance or Accounting related. From invoice processing, and reports. Pros Dynamics 365 helps my daily tasks more efficient and accurate especially on my month end closing tasks. Cons Nothing to dislike about Dynamics 365 as it very user friendly and helpful for running reports or data. Review Source Muhammed Ö. Ceo Retail Used the software for: 6-12 months ### "Dinamik 365" October 31, 2023 5.0 My overall experience is great and those who want to use the successful application and its features can use it with peace of mind. Pros I liked the data and document features the most in the Dynamic 365 application. Cons There is almost no feature I don't like. Review Source VR Verified Reviewer Profesor de inglés Used the software for: Less than 6 months ### "This software makes decisions easier because the integrated data is available with a touch" April 25, 2018 4.0 It's a CRM quite easy to use Pros Easy to use, not expensive, simply to navigate. Integration with Outlook available for e-mailing. Its templates are very useful for comunicate news or tips to a sales team. Integration with other Microsoft products is great too. Easy to customize, even a non-technical person can create new contacts, accounts,etc is going to be very easy with Dynamics, no programming knowledge needed. Customer support is good with the FAQ and options that are really needed. I can bulk data to One Drive and access it syncronized with my desktop. If you make entries in a place with no internet, all data will be syncronized once internet connection is restablished. It has a lot of add-ons. The mobile app is useful for checking reports or access data when visiting customers or not in front of a desktop computer. This CRM design allows organize all clients by categories and access them very fast and easy and remember the client history or important things of the last contact or visit. All functions you need are easily available wth a click or touch. There are apps available for Android, iOS and Windows Phone. Cons It has problems when an update is released. Is not user-friendly for new users or beginners. Requires a long customization to start running Sign in mobile app is too slow. Too much response time. Excesive windows, tabs and screens can make it difficult to first time users. It needs a better menu. It only supports Internet Explorer based browsers. A little bit slow to data input if not customized, many fields not relly needed. Sessions time out is a cumbersome problem. Although it may be necessary for security I do not like it because many times a talking with a customer takes a long time and it's very, very important. Poor and difficult integration with Gmail may be a problem. No chat easily available. It's slow to save data because it's cloud based. It depends on internet speed. Review Source MG MARIE G. Accountant Retail Used the software for: 2+ years ### "Dynamics 365 needs a lot of updates!" April 8, 2024 3.0 Overall experience has been poor. Everytime they update the software it seems they do not consult their customers and the changes are major and you have to learn how to use entire sections again with no warning, and they don't make changes that help the customer. Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours. Not Good. Pros I don't like much about Dynamics 365. None that I can think of. Cons Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them. Review Source Shaunak P. Cloud & Infrastructure Engineer Information Technology and Services Used the software for: 6-12 months ### "Must have system for Enterprise level management" June 10, 2022 5.0 I am grateful that I worked in Mindtree so that I got the privilege to work on Dynamics 365, I would have never been able to afford this software on my own. The features are too rich and top class. The development team is also very seasoned and knows well about the area that needs to be cherished. Pros I love this because we use planning of the workflow is very secure and simple. Performing automation is very efficient with their Mobility, apps work with app OS platforms. Activity logs are maintained very accurately. Also, their support is exceptional. They take each issue with good consideration. I have opened a couple of tickets and got them resolved with their documentation itself. Cons The only con that I found in this software is that the workflow is very complex. Trained staff is required. Need to learn from their official documentation. This is deployed on Cloud so there are many SAML SSO Authentication for which we need engineers to manage the system. It requires an old and known person to troubleshoot the incidents. 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