# Page 18 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Dynamics 365 the right CRM solution for you? Explore 5823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5823) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 18 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 426-450 of 5823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KN Kay N. Owner Retail Used the software for: 1-2 years ### "Very dynamic system but hard to learn and maintain. " February 12, 2024 3.0 It has been very frustrating to use. To change pricing, take a PHD to figure out how to do it. Then you have to wait hours to see if it even took. Quite often it doesn't and then you have to get on the phone with Tech Support. Who has time to sit on the phone with Tech Support for hours. Pros Haven't figured that out yet and I have been using it for over 2 years. Cons It has a lot of programs that could really help us. But the Quick Reference Guides we use are not user friendly. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) We used JavaPos System no longer supported our headquarters choose this for our new system. We had NO input as usual. Review Source RL Riaan L. Operations Manager Insurance Used the software for: 2+ years ### "Dynamics 365" April 2, 2024 5.0 The one stop solution is great for our company. Pros Great app, and fully integrated with other Microsoft applications. Easy to use and navigate. Great support and after sales service. Endless range of capabilities. Cloud based and easy to access from other facilities. It has very powerful analytics. Great security. All data is centralized. Cons It is expensive and sometimes has performance issues. It has endless customization capabilities that can also be a curse. Reason for choosing Dynamics 365 We are already using all Microsoft products. This is also to be more caplable in doing stuff. Review Source ER Eliana R. Analista contable Computer Software Used the software for: 2+ years ### "Reseña Dynamics lo recomiendo " November 9, 2022 4.0 Se puede utilizar conjunto con power bi, entonces desde allí armas métricas ejemplo cuantas cobranzas se registraron, importes etc. Pros Lo que me parece muy bueno que al momento de cargar facturas poder crearte plantillas, asi se agiliza la carga. Se puede exportar cualquier información que requieras en excel. Cons Lo que menos me gusta es que para ver facturas emitidas si esta relacionado a un proyecto son muchos pasos.Si te confundís cuando haces una recepción de una compra es un lio arreglarlo. Tampoco me gusta en modulo de tesorería emitir un cheque que luego cancelas. Muchos pasos para que impacte correctamente. Review Source DB Drew B. Practice Director Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 Review from Drew" March 28, 2023 4.0 Overall, our experience has been good. We have been using Dynamics 365 for years and it has done what we need it to do. Pros It is a good tool for our ticketing system, and our sales and lead management. The dashboards allow us to manage KPI's and see them update in real time. Cons It is difficult to administer unless you have advanced training in the platform. The Settings page is super slow to load and manage. Reason for choosing Dynamics 365 We are a Microsoft partner and get discounts on licensing. Review Source RA Rizwan A. Development Manager Computer Software Used the software for: 2+ years ### "Overall very good product" June 5, 2023 5.0 Pros Dynamics 365 offers integration and centralization, scalability and flexibility, a cloud-based solution, analytics and business intelligence, seamless integration with the Microsoft ecosystem, and strong customer relationship management capabilities Cons Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options Alternatives considered [Kantata](https://www.capterra.com/p/110832/kantata/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) Reason for choosing Dynamics 365 Dynamics 365 may be chosen over alternative products due to its seamless integration with the Microsoft ecosystem, familiar user experience for Microsoft users, comprehensive functionality and customization options, and scalability for business growth Review Source Mary E P. Assistant Project Manage Insurance Used the software for: 1-2 years ### "CRM management and much more. " April 27, 2024 4.0 Overall, I would give Dynamics 365 a rating of 8/10. It is a powerful tool for improving business efficiency and productivity, but there is still room for improvement. It can be a great tool for businesses of all sizes if used correctly. Ideal for corporate automation and innovation. Pros The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management. And being specific about my activities; I would say improved work time with features such as "Task Lines" and "Project Clocks", it is easier to assign tasks, monitor progress and send reminders to teams. Cons \- Sometimes there may be delays in updates and new features. - Some compatibility issues with other systems and tools. Review Source VJS V Jane S. Data Analyst Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Dynamics 365 Review" June 14, 2023 5.0 We solve our company problems easily using Dynamics 365 it is more useful for analysing our companies inventory problems. Using Dynamics 365 was excellent. Pros Dynamics 365 is very convenient to use, before my company is using other software but we can't use it very well. Dynamics 365 is very proficient when it comes to creating a plan, schedules and most of all the easy to use inventory controlling features. Cons As of now I didn't encounter any problems using Dynamics 365 software, because my company always assures that the software is always updated so there will be no delays when it comes to shipments. Review Source Darleen B. Sales Consultant Associate Insurance Used the software for: 6-12 months ### "A different and more complete CRM." April 13, 2022 5.0 A good CRM makes all the difference in the sales area, the center of everything and what keeps any company going, Dynamics has performed to the expectation... It's not perfect! It has some weaknesses, such as the time it takes to load data, but I consider that this can be experienced in any other tool. Pros It is a highly collaborative tool, with Dynamics I have access to my calendar, Teams and others. -Better customer follow-up, manage time and minimize lead generation effort; it's all in this great CRM. It's actually a less complicated tool than it looks, after a short learning curve (it's a robust CRM so it's necessary) it helped me get data and load accounts to assign them as prospects. It makes all the work easier as well as the decision making, I feel more confident in every step. Cons I like the features that D365 currently has, but I wish that instead of so much documentation for the initial training, more video guides were provided as well as more assistance. Review Source Ahmed A. Operation Officer Banking Used the software for: 2+ years ### "The best for Retail Businesses" December 16, 2021 4.0 Best for all highly recommended Pros I like the about this application is its easy usable interface and very convenient surface to understand by everyone is the some best about this application Cons There is nothing is least like about this application because it is providing maximum support to businesses Review Source VR Verified Reviewer Administrative assistant Apparel & Fashion Used the software for: 2+ years ### "Best ERP available in the market,Helps businesses grow." December 8, 2022 5.0 It's an excellent tool for financial reporting,having put in to considerations in all departments (production,finance,quality and also management) has controls that ensures company books are up to date.Tracking of inventory is amazing. Pros It's a user friendly software that is easy to comprehend features and also it's very cost effective.I love how it tracks inventory from purchase to sales.Its excellent apportioning bulk sales to different customers. Cons It's only the color palette I could love improved ,otherwise I have not encountered any hitch in it's use. Review Source JG Jonathan G. Business Analyst Utilities Used the software for: 1-2 years ### "Dynamics 365 is the best CRM" October 1, 2022 5.0 Overall its bee a great transition as there are so many more powerful reports and data analytics available in this software Pros User Friendly and highly customizable makes for a high level CRM Cons Takes a long time to transfer over from our old system Reason for choosing Dynamics 365 Industry leading CRM Review Source NH Naiem H. Founder Design Used the software for: 6-12 months ### "Effortless Billing and Invoicing with Dynamics 365: Streamlining Business Finances" May 26, 2024 5.0 Pros Using Dynamics 365 is a complete transformation for our billing and invoicing operations. For a small entrepreneur, following finances is paramount and this software has simplified everything. Its packages are designed in a way that customers can alter some details like the logotype quite easily without losing their personal touch thus ensuring uniformity with all other business requirements thereby maintaining uniformity throughout the organization including logos on documents such as letterheads Generating invoices electronically or manually, tracking what has been paid against what has come in before calling someone out on debt matters like when or where those funds have gone into without leaving physical evidence on paper has never been easier since this system handles everything on its own. For instance, it has been very crucial because we used to spend too much time going through many papers’ records trying to find out who owes us what; but now things just happen at a click of. Cons A business owner using Dynamics 365 for invoicing and billing has both been helped and prevented to some extent by its functionality. Beginning to understand all the finer points of this software is tough - it gets difficult soon after one starts using it. The financial tools bundled alongside Dynamics 365 play a key role in management when we don’t really know what we’re doing yet it’s still one tough nut to crack. To mention a few; it takes a lot of precious time in setting up the software. Review Source VR Verified Reviewer Admin assistant International Trade and Development Used the software for: 1-2 years ### "Dynamics 365 user" June 8, 2024 5.0 A wonderful experience and I can never give it up Pros It is very helpful in business and allows me to complete many tasks in one platform Cons Nothing, I think I like everything about the app Review Source VR Verified Reviewer Finance Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Dynamics 365 Usability" September 13, 2023 5.0 Accounting is made easy and smooth through this software Pros This software is easy to use, especially the various integration mechanisms. Cons The setup for approvals from seniors could be improved upon. Review Source VR Verified Reviewer Psicóloga Used the software for: 6-12 months ### "Excellent, helps to manage specific business functions, such as financial, sales, marketing, etc." March 9, 2018 5.0 It allows you to transform your business for the digital era, giving you the ability to innovate quickly, move new products to the market, develop meaningful relationships and win new business virtually anytime and anywhere. With the power of Microsoft's cloud, CRM and ERP capabilities for productivity applications can identify and capture new opportunities. With Microsoft Dynamics it is possible to anticipate the needs of the clients, execute decisions, give integral, innovative and audacious solutions that reinvent products and processes. This is a software that allows solutions to commercial management since a more complete solution is given to those available in the market, it also helps improve marketing, sales and contact with your customers to boost organizational efficiency. Pros I like the service applications that help manage specific business functions, such as financial, sales, operations, marketing, or service automation. As well as, the power of Microsoft's cloud, the CRM and ERP capabilities for productivity applications that allow identifying and capturing new opportunities, since all the key parts of the business are connected. I also like that it is empowered to collaborate in different geographies, it gives you the ability to make decisions, take advantage of new trends, interrupt, and above all adapt. It is wonderful because the connected systems, allow in real time to obtain all aspects of sales and operations are easily optimized and controlled. Cons What I like least about this software is that it is more difficult for older staff to assimilate, and for small companies where there are perhaps few employees and finances are carried out manually, it is less useful, it is less useful, I think it is not designed for SMEs. In addition, I believe that the factors that do not make an economy stable are not taken into account, as in Venezuela, where almost every day of the bolivar varies with the dollar and many small businesses have chosen to offer their products and services in dollars for avoid losing their income and maintain the financial stability of the company, for them the application of decision making would be uncertain, however, following the example of Venezuela, for companies that make profits in bolivars is equally difficult to maintain a price that does not vary , and this software does not take into account this type of variation so close that an organization could be forced. Review Source VR Verified Reviewer Global SHEQ Director Management Consulting Used the software for: 2+ years ### "Robust Account Management " November 28, 2022 5.0 The implementation of Dynamics 365 is an asset to my company. The customer support is reliable and efficient. The transition period to fully utilize and appreciate the functionality of this tool was a seamless one. I definitely got the bang for my buck with the purchase of this tool. Pros The feature that I enjoy most in Dynamics 365 is that there is seamless integration across Microsoft 365, Power BI and other Dynamics applications. This saves a lot of time and frustration, by its modern design and practical interface that allows quick and easy transactions. Compared to the pricing of other tools with similar functionality, Dynamics 365 was more cost efficient and had tools that the others were lacking. An example of this is the Advanced Find Tool that is capable of performing efficient and complex searches. This saves time and is very resourceful. Cons For a fairly new startup company, Dynamics 365 can become expensive based on the required tools that are needed. Because this platform has segmented functionality, there will be a need to purchase additional modules. Also, for Users who are not familiar with the User Interface for Microsoft products, this can be a bit daunting and intimidating to use. It may also require alot of time to get familiar with the product and understand how to navigate fully. Review Source Timothy E. Sales Manager - Nairobi Agents Financial Services Used the software for: 2+ years ### "Dynamics 365, Greatest of All Times" November 17, 2022 5.0 Pros Very easy interface. I use CRM tools to help me and my organization manage customer relationships. ERP helps us automate some of the back office functions which in return saves us time and resources as we don’t need to hire a lot of personnel. Everything is in one place, it’s like a mall where you find all things under one roof, eg sales, marketing, finance etc they are all together thanks to Dynamics 365. The customer support is second to none, I’ve never experienced such personal support with all the softwares and apps I’ve used before. It’s very flexibly with large database. Dynamics 365 integrates well with other Microsoft products like Outlook which I use on a daily. It also integrates with social media helping us hold campaigns which boosts our sales. It can be customizable to my liking which is pretty awesome. Everything is stored in cloud hence we can access from anywhere and anytime. Cons The best software ever, which I can find the right words to say how much I adore Dynamics 365, it’s love straight from my deep heart haha. Just superb Review Source SN Sandile N. Information Technology Information Technology and Services Used the software for: 6-12 months ### "Microsoft : The Dynamics 365 review" October 22, 2020 5.0 Microsoft Dynamics 265 is on a league of it own. Pros I have utilized this product for more than a half year now and over those months I have seen it develop and improve at an astounding rate. With the presentation of Flow/Power Automate and Canvas Apps the capacities of this business application stack are unrivaled. You are genuinely just restricted by your own creative mind. Microsoft gives extraordinary record the board assets that will help keep you on the bleeding edge. From a value point of view, Dynamics is serious. What you escape the case can't be moved by any contender to be specific, Salesforce. You will spend a fortune to get a similar utility from a Salesforce execution. Salesforce and contenders likewise don't have anything like Azure. Having the entirety of your business application biological system under such an umbrella is staggeringly amazing. Cons With the online adaptation, we have run into hardly any issues, however we do sporadically run into moderate execution. This isn't frequently, however when it happens (slow page revives, particularly in the planning instrument) it very well may be agonizing for our clients. Working out the usefulness can be fairly convoluted when planning custom highlights and furthermore following security and jobs adopts a deliberate strategy to check security of information and protection. Switched from [CanvasJS Charts](https://www.capterra.com/p/172738/CanvasJS-Charts/) Cost is unfathomably acceptable, Azure, energetic network of help. Profoundly adjustable item for simple coordination purposes, Microsoft is traveling toward a path I am attempting to go. Review Source Goebel T. Verkaufsberater leichte Nutzfahrxeuge VW Automotive Used the software for: 2+ years ### "Brilliant CRM tool with a lot of potential, Dynamics 365" June 13, 2023 5.0 Pros The UI is intuitive, you will find it very easy to use. Support system is highly knowledgeable and always ready to assist if need be, which is not very rare because the tool is self explanatory, you’ll need minimum to no training required. Integrates well with other Microsoft products like Outlook which I use on daily making my work pretty easy. Customization is easy, this is crucial for every business to customize to what works for them to ensure they meet their goals. It’s cloud based making it accessible from anywhere and at anytime. Dynamics 365 is highly scalable which means a business can grow with the tool. It’s able to display data in various charts which is ideal to understand data order to make stable business decisions Cons Pricing is abit on a higher side especially for small businesses. Overall all features are brilliant Review Source SB Shubhankar B. Senior Contract Manager Architecture & Planning Used the software for: 1-2 years ### "Best Product in terms of Effective Business Solutions " October 14, 2023 5.0 Overall experience was excellent when it comes to looking for a business idea that requires high level of adaptability among the dynamic business scenario. Pros Best platform to manage and synchronize sales and services among the customers all around the world. The classic features in the software are well-equipped keeping in view the needs of modern day business activities and thus proved as a blessing for businesses looking for dynamic and effective business solution sources. Cons Complicated to understand for an entry - level aspirant. Consumes a lot of time to understand the basic technicalities of the software. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) The brand recognition and good market image that Microsoft has over many years has also been reflected in MS Dynamics 365 as well. Provides high quality features & presentation enabling our business to cope with trending market demands. Review Source JC Jason C. Owner E-Learning Used the software for: 1-2 years ### "Useful Tool with Many Features" May 30, 2024 5.0 It has all the features we need and is cost effective. Pros We use it as out accounting software and ties into our other Microsoft applications. Cons Customer Service is hard to get in touch with and they are migrating to the cloud and it’s been hard to move everything over. Review Source EL Elmer L. Ingeniero de sistemas Information Technology and Services Used the software for: 2+ years ### "Dinamica 365 el mejor CRM" July 7, 2023 5.0 Me permitió mantener y controlar de forma precisa los datos, la organización de clientes dependiendo de la importancia además de ser ágil, eficiente y efectivo a la hora de hacer procesos. Pros La herramienta Dimanic 365 lleva un conjunto de aplicativos que parten desde las finanzas, ventas y atención al cliente. Es una herramienta adaptable lo que sin duda me permite realizar una personalización de la plataforma de acuerdo a la empresa a la que se le desee implementar. Cons Considero que Dimanic 365 es una gran herramienta pero si se deberían mejorar algunas opciones, a veces se dificulta la comprensión de su estructura. Review Source JJ Jay J. Home Inspector Real Estate Used the software for: 1-2 years ### "Jay's Review" November 28, 2023 5.0 Pros simplicity of use, dynamically intergrated. Cons Paying extra for features I do not need as a small company Switched from [Palm](https://www.capterra.com/p/10009039/Palm/) Constantly making you update and utilize newer versions of the platform whether you need to or not. Review Source Deyna R. System Engineer Information Technology and Services Used the software for: 2+ years ### "Applications for better processes" March 21, 2023 5.0 Allows more precise and business-necessary innovations Pros What I like is that it is an application management system that facilitates integrations and work without having to go from one place to another, it is a system capable of working with existing systems and being able to manage constant tasks without errors, it can also be managed in any business sector that is required because it brings together the best of each system Cons in my experience, it has been or is one of the tools that best integrates with other systems, allowing applications to be accessed without problems and quickly. Review Source VR Verified Reviewer Sales Manager Civil Engineering Used the software for: 1-2 years ### "Decent CRM but One BIG Miss!" February 25, 2022 3.0 The business issue we're solving with 365 is the tracking of accounts/clients and status of each of those. Pros I do like that I can access our CRM from anywhere, that is something. Cons I am extremely frustrated that I cannot fully integrate CRM activities/calendar events with Outlook! The two systems are from the SAME company yet they don't fully talk with each other. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Dynamics 365 Ease of migrating our existing database to the cloud version was a major factor. 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