# Page 20 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Dynamics 365 the right CRM solution for you? Explore 5823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5823) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 20 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 476-500 of 5823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Assistant Manager Oil & Energy Used the software for: 6-12 months ### "Intelligent tool for overall business management." February 18, 2023 4.0 Overall I give 8 points. Pros 1\. CRM & SCM are the best features that I have used most.2. Overall enterprise planning is also helpful.3. Plenty of options under a single tool which makes is very awesome. Cons 1\. The pricing is very high according to me.2. Should have the option of dynamic pricing. Review Source JKP Jasmine Kate P. Registering Officer Program Development Used the software for: 6-12 months ### "Unleashing Efficiency and Growth: A Review of Microsoft Dynamics 365" August 27, 2023 5.0 Microsoft Dynamics 365 helps my organizations manage sales, customer service and operations. I like it for real it is so efficient!! I would highly recommend this to my colleagues Dynamic 365 provides Microsoft tools for managing customer relationships, automating processes, and gaining insights from data. It's a powerful solution for any businesses looking to streamline their operations and improve efficiency. Pros It has a comprehensive suite of business applications for sales, customer service, and operations. Scalable to meet the specific needs of any organization that offers cloud-based deployment for an easy access and collaboration. I love it because it works with other Microsoft tools and services. Cons Pricing can be complex and may vary based on specific requirements but it is understandable. Implementation and customization may require technical expertise and some features may require additional licensing or add-ons. Review Source MA Muhammad A. Account Manager Construction Used the software for: 2+ years ### "Increase Sales Productivity" June 11, 2023 5.0 I am Sales Account Manager With Day To Day Use Microsoft Sales Dynamic 365. It's helping my productivity with Collaboration With My Stakeholder Team. Pros Mobility Integration Access With I-Phone, Integration With Stakeholder Team, Account Management. Cons The Platform Speed Need To Be Stabilized. The Customization of Platform Need To Be Smoothed. Sometime Suddenly, Some of The Features Error such as Request For Proposal, etc. Review Source AeL Alaa eddine L. Customer services Banking Used the software for: 1-2 years ### "Greatt app , its really helping me in my life!!" December 6, 2023 4.0 Great experience, Users generally find value in Dynamics 365 for its integrated platform and comprehensive business solutions, Pros Users often value Dynamics 365 for its integrated platform, scalability, customization options, seamless integration with Microsoft tools, and comprehensive solutions for business processes. Cons Some users note a learning curve and potential complexity in customization with Dynamics 365, while others mention considerations regarding costs for extensive customizations. Review Source abdulrahman S. Dr Hospital & Health Care Used the software for: 1-2 years ### "Dynamics software" March 28, 2024 5.0 Very good comfortable fast secure and trusted Pros It’s so easy fast complete secure and trusted Cons Nothing least I like all its properties and advantages Review Source ÁLVARO S. GERENTE Executive Office Used the software for: 2+ years ### "Dynamics 365 the best I've ever worked !!!" March 2, 2021 5.0 With Dynamics 365 I am able to relate my stock of products to services provided without headaches and surprises, another interesting thing is about the financial control that I can work with. Pros A software that changed all my work routine and dynamics for the better, all my products and services I could control dynamically and easily. Cons There is nothing to comment on about this issue, because so far I haven't had a relevant problem. Review Source Owusu S. Chief executive officer Marketing and Advertising Used the software for: 6-12 months ### "Funtastic " August 24, 2023 4.0 How to overcome my challenges as small business owner Pros One thing I like about dynamics 365 under Microsoft's everything you need is covered and am wishing it will continue Cons One thing about dynamics 365 is knowing and understanding the right path of your website especially. Reason for choosing Dynamics 365 You know everything about Microsoft is safe that's why Review Source Amit S. Principal Planner Oil & Energy Used the software for: 2+ years ### "Dynamics 365 solve so many purposes" November 9, 2022 5.0 Overall dynamics 365 is good tool for project management and control. Pros Our organisation using dynamics 365 from last 3 year and I find it very useful as earlier we have different username and password for different applications but now after this everything is linked to 365 and the same login details works . Cons I I did not find anything which causes trouble to me. Switched from [Lotus Notes To Office 365 Migration](https://www.capterra.com/p/178657/Lotus-Notes-to-Office-365/) It is very smooth and cost wise less .Also linking to different software is easy and user friendly. Review Source JS Jeff S. Owner Staffing and Recruiting Used the software for: 1-2 years ### "Buyer Beware!!!" February 16, 2022 1.0 Overall not great, but what was most disturbing was discovering that when we made our decision to move to another ATS, we were not given our data in a free back-up file like every other ATS provider does. It was made clear that We Owned the Data, but we had to extract if ourselves. Not having the IT expertise to do so, we needed to contract with Microsoft Partners to get that data for us. The first partner was unsuccessful in getting our data. Ultimately the second partner was successful, but it cost us close to $10,000 to get what should have been provided to us free of charge. We were also required to subscribe for another year to their service so we would have time to have someone get our data, which took close to two months. As a result we were forced to use an ATS system for an additional year beyond what we had hoped. We were also not allowed to escalate our concerns about this process. Pros Integration with Microsoft Outlook for email tracking was decent. Cons To numerous to describe here in detail, however one particularly frustrating aspect of data collection was that, when entering notes on a candidate in a job pipeline, that data was not visible from the candidates general record. To see this information, you had to know to look in the candidate's file associated with their activity in a job pipeline. Reason for choosing Dynamics 365 We thought being a Microsoft Partner would give us a advantage with the integration with Microsoft Outlook. Switched from [Loxo](https://www.capterra.com/p/165046/Loxo/) Needed a more powerful and user-friendly system Review Source Engin A. Strategic Program Manager Telecommunications Used the software for: 1-2 years ### "Supporting Internal System Flawlessly" May 18, 2024 5.0 Overall, efficient to solve our problems but they need a better design. Pros This tool provides comprehensive data for each segment and made our life easier. Cons The design on this tool looks like it is from 1980s, it should be updated. Review Source SH Salmaan H. Employee Design Used the software for: 2+ years ### "An efficient corporate cloud-based platform" May 3, 2023 5.0 Overall, Dynamics 365 has been able to benefit my company in many ways. Due to the high degree of flexibility, we have been able to modify the software in line with our company's specifications and demands. Pros Dynamics 365 is an effective and very powerful software. This software has offered me a variety of features and capabilities in order to manage all different aspects of the company operations. The CRM and ERP technologies have proved useful in increasing revenue and enhancing engagement with customers. Cons \- The capacity to alter the software itself is a downside- Dynamic 365 is not compatible in regards to integration with other 3rd party systems- Setting up of workflows are complicated Review Source EG Edilza G. Business Administration E-Learning Used the software for: 2+ years ### "Base de Datos en CRM" June 25, 2023 5.0 En mi experiencia es muy facil de usar la herramienta y facil de actualizar la base de datos de los clientes Pros Me gusta el orden que se puede mantener la base de datos de los clientes y seguimiento de cotizaciones y pagos, ingreso de nuevos productos/servicios Cons En mi experiencia con el CRM no hay suficientes opciones para mayor actividad Review Source CS Craig S. Scrum Master Computer Software Used the software for: 2+ years ### "Enterprise capable " April 8, 2022 5.0 Pros We spent a year building and configuring our instance. Our team has been able to build a platform that helps our business serve thousands of customers daily and allows the MIE teams to pull meaningful data on each of these activities. Cons It would have to be the library of tools, not included in the license of dynamics. Other apps were needed in addition to the dynamics app. Share point, power bi ect.. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 Our previous technology stack was based in an older version of dynamics, it was assumed that the migration would be less complex if stayed within the Microsoft ecosystem. Review Source GG Guido G. Digital Marketing Manager & E-commerce Manager Furniture Used the software for: 2+ years ### "A good alternative to Salesforce" March 17, 2023 4.0 Overall it does its job, but we constantly need the support of a system integrator in order to devleop and run more advanced campaigns. Pros It's a good CRM overall.It's usually appreciated by the IT department, whether Salesforce is the most favorited by the Marketing team.It does its job: contact management, some marketing automation, etc.It needs to be developed through third party apps (like ClickDimension if you want to send newsletters). Cons It's IT oriented.It requires a lot of development and customization if you want to integrate it into your website.It requiress, for example, Zapier if you run lead acquisition campaigns on Social Media and you want to import the contacts into dedicated lists. Review Source VR Verified Reviewer Executive Director of the United Company for Trade and Distribution Cosmetics Used the software for: 1-2 years ### "It is an application that makes it easy to link between different social media sites, helps analyze " December 21, 2022 4.0 Analysis tools, linking applications, and easy access to customers, during the marketing process Pros It is an application that makes it easy to link between different social media sites, helps analyze the market and target customers, and makes the process of connecting to the consumer easier, especially with the presence of various technical analysis tools on this application that make it among the best applications in the field of business. Cons Analysis tools, linking applications, and easy access to customers, during the marketing process Review Source Ariyan T. Graphics Designer Information Technology and Services Used the software for: 2+ years ### "This is my resource planning manager" October 14, 2020 5.0 This is very good to use an application like this. I start this application in 2017. This is a really good application, That's why I use this very long time. Pros Basically, I use this to manage my customer relationship. This very helps full and their feature is very easy to use. Cons Their system was really good, there are no least about this. But if they improve there UI design that will be very good. Review Source CP Celeste P. Software Specialist Information Technology and Services Used the software for: 2+ years ### "Dynamics Review " March 23, 2023 4.0 It has not been the best or the worst experience it could be better if changes are made to make it less Pros Yes its easy to use and is integrated within our business. Cons Needs a few twigs for it to function to its full capacity and make it even easier to work with the time it take to open and also times out there needs to be added features included Review Source RS Rafael S. Ingeniero Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 es el software de gestión empresarial más completo" May 1, 2023 5.0 La integración con las demás herramientas y soluciones de productividad microsoft Pros Permiti una gestión completa de recursos empresariales. Cons Construir todo de cero hace lento la implementación Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) Amplia gama de funcionalidades Review Source VR Verified Reviewer Team Leader Telecommunications Used the software for: 6-12 months ### "Dynamics 365 really brought dynamics to our service!!!" December 25, 2020 5.0 In general we have had an extremely satisfactory experience with Dynamics 365, employees were extremely happy with the arrival of the tool and have shown an improvement in the company's results. Pros Dynamics 365 brought agility, integration and easy monitoring of our customers and partners, the service enabled greater reach and analysis of the results of the campaigns carried out and added value to our product Cons It would be extremely useful to integrate the individual results of employees on your home screen, allowing greater time savings and encouraging employees to obtain the best possible result in reaching their monthly goals. Reason for choosing Dynamics 365 For the best cost-benefit and the ease of deployment of the tool Review Source OU Oluwakemi U. Chief Consultant Banking Used the software for: 2+ years ### "A Great Tool For Improved Efficiency" March 14, 2023 4.0 Overall, I still can't do without it daily if I need to work efficiently Pros The fact that it helps so much with customer experience management, inbound and outbound communications, CRM, online meetings management's, calendar management, contact management, all integrated with a single sign-on. Project management also becomes easier when you use Dynamics Cons Issues with resetting passwords. It is not plug and play, you have to study it and get on boarded first before use. Review Source Efezino U. Managing Director & Software Developer Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Awesome Solution" December 9, 2022 4.0 Overall, Microsoft Dynamics 365 is a powerful and comprehensive suite of applications that can help organizations manage and grow their businesses. Pros Microsoft Dynamics 365 is a suite of applications that are designed to help organizations manage different aspects of their business. These applications include tools for managing sales, marketing, customer service, field service, project-based work, supply chain operations, and finance.One of the key strengths of Microsoft Dynamics 365 is its integration with other Microsoft products and services, such as Office 365 and Azure. This allows organizations to easily access and share data across different applications and platforms, and provides a seamless user experience.In terms of functionality, Microsoft Dynamics 365 provides a wide range of tools and features that are designed to help organizations streamline and improve their business processes. For example, the Sales application includes tools for managing leads, opportunities, and customer accounts, while the Marketing application provides tools for creating and executing marketing campaigns. Cons We experienced some difficulties in the integration while working with a developer. Review Source VR Verified Reviewer Gestão Facilities Services Used the software for: 6-12 months ### "Trabalhando bem!" January 12, 2023 5.0 Nois da empresa não temos do que reclamar deste sistema. Só agradecer! Pros Trabalhando com esse sistema, melhoramos muito nossos serviços tanto dentro da empresa quanto para nossos clientes. Cons As vezes dá uns bugs, mas nada que um bom assistente de mídia não resolva, e na maioria das vezes é a abençoada internet lenta. Review Source DT Doreen T. Service Manager Legal Services Used the software for: 6-12 months ### "Happy with the project" October 20, 2023 5.0 Its modular nature lets me tailor experiences, though the wide range of features can be initially overwhelming. Integration with the broader Microsoft ecosystem is a game-changer, but costs can accumulate quickly for smaller entities. Overall, it's a robust platform, but thorough training and cost analysis are imperative. Pros One of the chief merits of Dynamics 365 is the synergy between its modules, providing a consistent user experience and reducing learning curves. Cons For smaller businesses, the licensing model can be on the pricier side. Ensuring you only pay for what you need is essential. Also, it is easy to get overwhelmed by all the options. Review Source AB Artem B. Photographer Photography Used the software for: 2+ years ### "Convenient service for business consolidation and facilitating communication with customers" February 20, 2023 5.0 Pros I am the owner of a small Fine Art printing business in Italy that specializes in high-quality printing for art exhibitions. I use Dynamics 365 to manage my small business and communicate with clients all over the world. The service provides functionality for managing production, inventory, orders, and finances, allowing me to efficiently manage my business and focus on product quality. There is access to analytics and reporting that helps make more informed decisions for other orders. In Dynamics 365, there are tools for tracking inventory, managing procurement, and tracking orders. This greatly helps manage production efficiently by tracking when inventory needs to be replenished, reducing time and resources spent on deliveries, and ensuring the right level of inventory to fulfil orders on time. I recommend Dynamics 365 for small and medium-sized enterprises looking for a reliable and functional service to manage their business Cons A very large number of functions and features, some users may encounter difficulties in mastering and using the service. Review Source Ibrahim K. Account Manager Information Technology and Services Used the software for: 1-2 years ### "Dynamics 365 - Software Review" September 14, 2022 4.0 My overall experience has been great with this tool, my company is totally on Dynamics 365 since the past 5 years and are not looking to change, we use this tool mostly for sales and for our sales force. Pros Favorite features of this tool include task assignment and task management, with a great user interface for customizable dashboards with reports running on your sales, cost to revenue margin analysis and billing/invoicing the clients. etc Cons A certain degree of training is required to navigate and utilize the tool to its full potential. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) To integrate our sales force better with a CRM management tool. 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