# Page 20 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Dynamics 365 the right CRM solution for you? Explore 5811 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5811) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 20 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 476-500 of 5811 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Timothy E. Sales Manager - Nairobi Agents Financial Services Used the software for: 2+ years ### "Dynamics 365, Greatest of All Times" November 17, 2022 5.0 Pros Very easy interface. I use CRM tools to help me and my organization manage customer relationships. ERP helps us automate some of the back office functions which in return saves us time and resources as we don’t need to hire a lot of personnel. Everything is in one place, it’s like a mall where you find all things under one roof, eg sales, marketing, finance etc they are all together thanks to Dynamics 365. The customer support is second to none, I’ve never experienced such personal support with all the softwares and apps I’ve used before. It’s very flexibly with large database. Dynamics 365 integrates well with other Microsoft products like Outlook which I use on a daily. It also integrates with social media helping us hold campaigns which boosts our sales. It can be customizable to my liking which is pretty awesome. Everything is stored in cloud hence we can access from anywhere and anytime. Cons The best software ever, which I can find the right words to say how much I adore Dynamics 365, it’s love straight from my deep heart haha. Just superb Review Source SN Sandile N. Information Technology Information Technology and Services Used the software for: 6-12 months ### "Microsoft : The Dynamics 365 review" October 22, 2020 5.0 Microsoft Dynamics 265 is on a league of it own. Pros I have utilized this product for more than a half year now and over those months I have seen it develop and improve at an astounding rate. With the presentation of Flow/Power Automate and Canvas Apps the capacities of this business application stack are unrivaled. You are genuinely just restricted by your own creative mind. Microsoft gives extraordinary record the board assets that will help keep you on the bleeding edge. From a value point of view, Dynamics is serious. What you escape the case can't be moved by any contender to be specific, Salesforce. You will spend a fortune to get a similar utility from a Salesforce execution. Salesforce and contenders likewise don't have anything like Azure. Having the entirety of your business application biological system under such an umbrella is staggeringly amazing. Cons With the online adaptation, we have run into hardly any issues, however we do sporadically run into moderate execution. This isn't frequently, however when it happens (slow page revives, particularly in the planning instrument) it very well may be agonizing for our clients. Working out the usefulness can be fairly convoluted when planning custom highlights and furthermore following security and jobs adopts a deliberate strategy to check security of information and protection. Switched from [CanvasJS Charts](https://www.capterra.com/p/172738/CanvasJS-Charts/) Cost is unfathomably acceptable, Azure, energetic network of help. Profoundly adjustable item for simple coordination purposes, Microsoft is traveling toward a path I am attempting to go. Review Source Goebel T. Verkaufsberater leichte Nutzfahrxeuge VW Automotive Used the software for: 2+ years ### "Brilliant CRM tool with a lot of potential, Dynamics 365" June 13, 2023 5.0 Pros The UI is intuitive, you will find it very easy to use. Support system is highly knowledgeable and always ready to assist if need be, which is not very rare because the tool is self explanatory, you’ll need minimum to no training required. Integrates well with other Microsoft products like Outlook which I use on daily making my work pretty easy. Customization is easy, this is crucial for every business to customize to what works for them to ensure they meet their goals. It’s cloud based making it accessible from anywhere and at anytime. Dynamics 365 is highly scalable which means a business can grow with the tool. It’s able to display data in various charts which is ideal to understand data order to make stable business decisions Cons Pricing is abit on a higher side especially for small businesses. Overall all features are brilliant Review Source SB Shubhankar B. Senior Contract Manager Architecture & Planning Used the software for: 1-2 years ### "Best Product in terms of Effective Business Solutions " October 14, 2023 5.0 Overall experience was excellent when it comes to looking for a business idea that requires high level of adaptability among the dynamic business scenario. Pros Best platform to manage and synchronize sales and services among the customers all around the world. The classic features in the software are well-equipped keeping in view the needs of modern day business activities and thus proved as a blessing for businesses looking for dynamic and effective business solution sources. Cons Complicated to understand for an entry - level aspirant. Consumes a lot of time to understand the basic technicalities of the software. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) The brand recognition and good market image that Microsoft has over many years has also been reflected in MS Dynamics 365 as well. Provides high quality features & presentation enabling our business to cope with trending market demands. Review Source EL Elmer L. Ingeniero de sistemas Information Technology and Services Used the software for: 2+ years ### "Dinamica 365 el mejor CRM" July 7, 2023 5.0 Me permitió mantener y controlar de forma precisa los datos, la organización de clientes dependiendo de la importancia además de ser ágil, eficiente y efectivo a la hora de hacer procesos. Pros La herramienta Dimanic 365 lleva un conjunto de aplicativos que parten desde las finanzas, ventas y atención al cliente. Es una herramienta adaptable lo que sin duda me permite realizar una personalización de la plataforma de acuerdo a la empresa a la que se le desee implementar. Cons Considero que Dimanic 365 es una gran herramienta pero si se deberían mejorar algunas opciones, a veces se dificulta la comprensión de su estructura. Review Source JJ Jay J. Home Inspector Real Estate Used the software for: 1-2 years ### "Jay's Review" November 28, 2023 5.0 Pros simplicity of use, dynamically intergrated. Cons Paying extra for features I do not need as a small company Switched from [Palm](https://www.capterra.com/p/10009039/Palm/) Constantly making you update and utilize newer versions of the platform whether you need to or not. Review Source Deyna R. System Engineer Information Technology and Services Used the software for: 2+ years ### "Applications for better processes" March 21, 2023 5.0 Allows more precise and business-necessary innovations Pros What I like is that it is an application management system that facilitates integrations and work without having to go from one place to another, it is a system capable of working with existing systems and being able to manage constant tasks without errors, it can also be managed in any business sector that is required because it brings together the best of each system Cons in my experience, it has been or is one of the tools that best integrates with other systems, allowing applications to be accessed without problems and quickly. Review Source VR Verified Reviewer Sales Manager Civil Engineering Used the software for: 1-2 years ### "Decent CRM but One BIG Miss!" February 25, 2022 3.0 The business issue we're solving with 365 is the tracking of accounts/clients and status of each of those. Pros I do like that I can access our CRM from anywhere, that is something. Cons I am extremely frustrated that I cannot fully integrate CRM activities/calendar events with Outlook! The two systems are from the SAME company yet they don't fully talk with each other. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Dynamics 365 Ease of migrating our existing database to the cloud version was a major factor. Review Source VR Verified Reviewer Head of IT Retail Used the software for: 2+ years ### "Multifaceted Platform for Businesses" May 26, 2022 4.0 Other than the performance sometimes, it's a fantastic tool for general business management. We use it for several things in our company, from doing customer support through a bespoke module to manage products and website content. Pros It's an extremely complete and highly customisable piece of software, given that you have the license and knowledge to do so. Cons The performance and stability of desktop clients for an on-premises installation could be massively improved. It can be unbearable sometimes. Review Source Rishabh C. Head IT Financial Services Used the software for: 2+ years ### "Efficient but Expensive " March 29, 2023 5.0 Tool is effective and efficient to deliver results and automate complete customer sales and support services but cost is atrociously higher than other competitive products. Pros 1\. Efficient and effectiveness 2. Ease to deploy and integrate3. Reporting and dashboard4.Workflow automation and lead automation Cons 1\. Less room for customisation2. Poor post sales support from Microsoft Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Dynamics 365 Better functionalities and capabilities.Better automation and reporting Review Source Ngo N. Data analyst Retail Used the software for: 1-2 years ### "Incontournable pour l'entrepreneur " November 19, 2023 5.0 L'expérience globale de mon utilisation de Dynamics 365 est juste wouah Pros L'aspect que j'ai apprécié sur Dynamics 365 est celui du fait qu'il rassemble en lui tous les outils nécessaires pour faire du business. Donc les plus importants sont : la gestion des clients, des commandes, des stocks..... Cons Franchement j'ai pas vue un aspects que j'ai le moins apprécié ils sont tous fantastique. Review Source DS Dileep S. Senior Engineer E-Learning Used the software for: 1-2 years ### "Reviewing Dynamics 365" March 1, 2023 5.0 Pros Dynamics 365 is a comprehensive platform that offers many applications, including finance, sales, customer service, marketing, and operations, which can streamline business processes and improve overall efficiency.The platform is cloud-based, which means it can be accessed from anywhere, making it ideal for remote teams and businesses with multiple locations.Dynamics 365 provides real-time insights and analytics, which can help businesses make data-driven decisions and improve their performance.The platform is highly customizable, allowing businesses to tailor it to their specific needs and workflows. Cons Dynamics 365 can be expensive, and the costs can add up quickly, especially if a business requires multiple applications and features.The platform can be complex and overwhelming for some users, and the learning curve can be steep for businesses with limited technical expertise.The platform is heavily reliant on integrations with other Microsoft applications, such as Outlook and SharePoint, which can be a challenge for businesses that do not already use these applications.Some users have reported issues with system speed and performance, especially when multiple applications are being used simultaneously. Review Source MA Mica A. Freelance Human Resources Used the software for: 2+ years ### "Dynamics 365" March 26, 2023 5.0 It does an excellent job of integrating sales and marketing processes by enabling us to provide our clients with seamless experiences via common application data and marketing automations. Pros \- More suited to non-technical executives. - Templates are pre-made and readily available.- Nearly limitless personalization Cons \- Traceability issues.- Not very economical. Review Source PC Priscila C. Proprietária Information Technology and Services Used the software for: 1-2 years ### "Avaliação 365" October 19, 2023 5.0 A experiência está sendo maravilhosa, organizo e resolvo os problemas, contas e clientes e mais facilidade Pros Ele é muito fácil de usar, confiável e de custo benefício. Trás segurança e praticidade Cons A integração deveria ser um pouco mais facilitada. Review Source SD Souvik D. Manager E-Learning Used the software for: 6-12 months ### "Is "Dynamics 365" worth it?" July 28, 2023 4.0 Pros I appreciate "Dynamics 365" for its seamless integration with other Microsoft Products, comprehensive suite of business applications, and its ability to streamline processes, enhance productivity, and provide valuable insights to help organizations make data-driven decisions. Cons Customer support requires some support at times as they need some training when dealing with a customer and asking all the questions. The way they handle issues needs attention and they need to be trained. Review Source JCH Juan Carlos H. Business Administration Writing and Editing Used the software for: 1-2 years ### "Dinamic Very good " January 25, 2024 5.0 Dynamics is a great product, I will gladly continue to use it. Pros The most relevant advantages of Dynamics is its excellent interface, it is a fast software with excellent functions. I highly recommend it Cons The only disadvantage compared to other software is that at the time of starting work in Excel there are times when it is paused or loading, otherwise everything is fine. Review Source VR Verified Reviewer Business development Machinery Used the software for: 2+ years ### "Good but needs improvements " November 27, 2023 4.0 Good, better than some others but not there yet Pros It’s easy to personalise and to create specific fields Cons The support is terrible and it’s urgent that they improve ir Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Pricing. I do not think it is better though Review Source Stefon J. Unix System Administator Information Technology and Services Used the software for: 2+ years ### "Dynamics is always great for finance, sales and marketing." June 27, 2019 5.0 Dynamics Microsoft always allowed me to track the incomes, billing ,sales, taxes and marketing. I can easily store the data for the good customer services in a more efficient way. Hence it is the useful software for the good customer reporting. Pros Dynamics Microsoft has superb customization services and we can easily learned to use this Microsoft due to high intuitiveness. Dynamics is the best proprietary management software. That's why we use this software to manage our finance, sales and marketing in a more efficient and in quickly way. The another benefit that this software provide us that we can easily store the data for the best customer services. Through this software we can easily manage our business in a more efficient way. Cons Dynamics Microsoft is very easy to use and we can easily utilize. But one problem that you faced while using this software is that sometime we cannot easily create views and charts of our data.The another problem that you faced and it create a little bit problem for us that when we store large amount of data for the best customer services then we you open the documentation after sometime then some errors show on the screen without any reason. But otherwise this software is always best for finance, sales and marketing. Review Source PN Phanuel N. Délégué médical Medical Practice Used the software for: 2+ years ### "Mes commentaires sur Dynamics 365" March 14, 2023 5.0 j'apprécie à quel point il est facile de garder un œil sur la progression des vente et de définir des objectifs de vente Pros Dynamics 365 est peut être le logiciel le plus pratique dans la gestion de la clientèle. Ce logiciel est facile à manipuler Cons C'est facile à personnaliser et à intégrer, mais cela nécessite la maintenance de certains développeurs. Il n'y a pas de configurateur de produit ou d'application. La prise en compte des nouvelles versions sur le site est reduit Review Source KT Karis T. Assistant Human Resources Officer Human Resources Used the software for: 2+ years ### "My best with Dynamics 365" November 28, 2023 4.0 that was a great experiance with dynamics 365 Contains incorporates artificial intelligence features, such as predictive analytics and machine learning. I recommend it very much, Tanks Pros what i like about Dynamics 365 is that integrates seamlessly with other Microsoft products such as Office 365 and Power BI. This ensures a cohesive and familiar user experience for businesses using Microsoft services. Cons Implementing and customizing Dynamics 365 may require a learning curve, and training may be necessary for users to take full advantage of the system's capabilities. Review Source Susan A. Sr. Manager-Business operations. Information Technology and Services Used the software for: 2+ years ### "Dynamics is the best proprietary management microsoft." June 23, 2019 5.0 Dynamics Microsoft is very versatile because it helps us in business. I can easily manage my accounts and finance in a more efficient way with the help of this Microsoft. IT can also allow us to apply our knowledge and skills to the Microsoft Dynamics in a more efficient way. I would recommended this Microsoft to other peoples because it is very easy to use and quite handling. Pros Dynamics has fully integrated Customer Relationship Management (CRM) modules. The one thing about this software is that it can better provide the opportunity to manage our business such as finance, sales and marketing with operations. Through this microsoft we create new services cases as well as we can also use this microsoft for the accounts and sales related features. Hence this microsoft is very versatile because it provide us the good customer data storage. Cons The one and most obvious thing about the Microsoft Dynamics is that it lacks the good customer relationships and services. The other problem that you faced while using the Microsoft is that it require a long customization to begin running the business. The other difficuty that you faced is that you cannot see the exact amount of data stored in your entities. But to conclude that Dynamics is the best proprietary management microsoft. Review Source TR Tiago R. Programmer Computer Software Used the software for: 6-12 months ### "Microsoft Dynamics 365 review" April 27, 2023 5.0 Microsoft Dynamics 365 is a powerful and comprehensive solution for managing all aspects of your business. While it may be expensive and complex to set up, the scalability and seamless integration with other Microsoft products make it a worthwhile investment for businesses looking to streamline their operations and gain better insights into their data. Pros Dynamics 365 offers a wide range of functionality, from financial management to supply chain management to marketing automation, all in one place. The app integrates seamlessly with other products, such as Office 365, Power BI, and Azure, making it easy to access and analyze your data. Also it is a cloud-based solution, which means you don't need to invest in expensive hardware or worry about maintenance and upgrades and can be easily customized and scaled to meet the changing needs of your business. Cons While Dynamics 365 is comprehensive, it can also be complex to set up and configure and due to its breadth of functionality, there may be a learning curve for users who are new to Dynamics 365. Review Source Hari S. Technical Executive Engineer Information Technology and Services Used the software for: 1-2 years ### "Dynamics 365 is very usefull tool for the organization based" April 12, 2023 5.0 Pros It is very truth and usefull product to use at broad level in the organization, It is a tool which we can use everywhere at organization level. Dynamics 365 can be use as a production leved which we use usually. Cons It is the best functionality to use and we can say that it can be improved more day by day. However it is vey useful through we understand the things which comes under this. Review Source JMM Joanna Marie M. Associate Consumer Services Used the software for: 6-12 months ### "My experience " May 20, 2024 5.0 Great excellent service and easy to use. Pros seamless integration across various business functions like sales, marketing, customer service, and finance. Its cloud-based nature ensures accessibility from anywhere. Cons Its complexity can be overwhelming for new users. Review Source vK vincent K. CEO Market Research Used the software for: 2+ years ### "Business engineering through microsoft dynamics 365" January 7, 2024 5.0 Its scalability is superb since it suits all sizes of business right from the SMEs and the large enterprises. Pros Microsoft Dynamics 365 is one software that is comprehensive in its applicability and has offered me solution in my accounting. In this case, it has widely helped me in streamlining operations and at the same time improvement of efficiency. Cons I would note that this software is relatively expensive and not everyone can afford it Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I needed a software that would integrate all I needed and this product offered this solution Review Source Similar Products Featured