# Page 21 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Dynamics 365 the right CRM solution for you? Explore 5823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5823) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 21 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 501-525 of 5823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NK Nagish K. IT Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Best in the Bests, CRM and ERP all together" October 18, 2018 5.0 Microsoft Dynamics works the same the businesses works, if it comes to management it draws charts when needed, it provides accurate data to deeply analyses it and filters makes it easier to get the exact data which we want. Integration with Office 360, Sharepoint and Office Online which is the coolest part. The deployment was much easy as the cost of license and deployment was very low from any other competitor of Dynamics in the market. So it was a great experience to get familiar with Microsoft Dynamics and use it instead of using five to ten different apps to manage the same task. I will suggest everyone who is searching for the best CRM/ERP because nothing is better then Dynamics. I am very happy with the overall experience of Dynamics. Pros Everything in one place such as Sales, Marketing, Finance, Field service, Customer Service, Operations and the automation which is not available in other products that are in the market right now. Most likable thing is customer support of Dynamics which I didn't see any other ERP or CRM team provide. It enables me in a real sense to be productive, intelligent in decisions and it was very very easy to adopt. Accessing and managing from PC, Mobile or a Web Browser makes it more accessible and more powerful. The look and feel (Controls/features/UI) for a different kind of user is another best thing which makes it standout. Both Enterprise and Business edition are fantastic when it comes to their design and functionalities, and the integrations with office 365 and other social apps give a lot more control and features and security which no any other CRM or ERP can, that's why I love it. Cons It looks and feels kinda mashup of Microsoft Word, Outlook, Excel, etc then it's a bit difficult to use it with ease at the start, so the knowledge curve for the first time Microsoft product user is a little slower and challenging for the first time for the user who is not familiar with other microsoft products. Review Source Kanad M. Sales & Marketing operations analyst Computer Software Used the software for: 2+ years ### "Powerful CRM tool offered by Microsoft" January 20, 2022 5.0 Pros The best feature about Dynamics 365 is its mobile app. Workflows and UI of the mobile app are very intuitive and east that it takes only a couple of minutes to record sales interactions with prospects. Cons Reports created in Dynamics provide very basic insights into the overall activities of the sales team. There are very less options to slice and dice the data in a report to uncover valuable insights. Review Source Syed Amir A. Associate Manager Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 - Complete package" April 1, 2022 5.0 Overall it has been a life saver for our vertical. We moved almost our documentation from OneNote and SharePoint to Dynamics 365 Pros Very easy to develop, manage and add new functionalities. The interface is very easy to understand even for new joiners Cons Though the interface is very easy to understand but don't like the colour and all of it, it's monotonous across. Review Source YB Yolanda B. CEO Individual & Family Services Used the software for: 2+ years ### "Review of Dynamics 365" November 27, 2023 1.0 Many poor experiences with the system being used as a phone system horrible to maintain Pros That the bugs can be worked on to improve the system Cons This system has so many cons till it is not worth the money and it is not a viable nor a functional system Review Source HA Herman A. Network Security Administrator Computer & Network Security Used the software for: Less than 6 months ### "Microsoft Dynamics 365 Review" March 18, 2023 5.0 Dynamics 365 is a core system that runs our operations and takes up lots of workloads, manages them effectively and has boosted our efficiency and profitability. Pros Dynamics 365 is user friendly and linked to other Microsoft products to make it a powerful tool. Cons full benefits is realized when using Microsoft products as compared to when using other operating systems and applications. Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) Reason for choosing Dynamics 365 It met our deliverables and budget Review Source VR Verified Reviewer Health System Supervisor Used the software for: 2+ years ### "6 years working directly with the system, implementing modules and solving transactional issues. " April 13, 2018 4.0 Easy to use and the system has what it takes to manage a high level business. Pros It is very easy to use, new users adapt to the way of consulting or generate transactions in the system quickly. It is easy to extract and import information to the different tables. For audits, the system has a change log which shows in detail who affected the data and the values before and after. For pricing, the system handles in a simple way the various prices to customers, even within a client you can have several categories with different prices depending on the commercial negotiation with the client. Finally, the system allows you to access all historical and transactional data to generate reports and help as a reference for decision making. Cons The basic version of the system does not have a basic reporting module. all the analyzes were done in excel with the data extracted from the system. On the other hand, it does not have a robust module for managing fixed assets, measuring profitability, etc. The system is very transactional. At least it is my experience with the module purchased by the company at that time. Review Source MV Mandy V. Director of Marketing Computer Software Used the software for: 2+ years ### "The best CRM solution" August 7, 2020 5.0 I have been using Microsoft Dynamics CRM for over 10 years. I can't imagine using another solution. Everything is connected so it's easy to see all of your customer data in one place. I love that the solution is connected to the rest of the Microsoft stack, making it a complete powerhouse business solution from front office to back office. Pros What I like most about Microsoft CRM is the ability to easily customize the solution to meet our business needs. If we need to add fields, remove fields, it's simple to do without the help of a developer. Cons The only thing I don't like all that much is the interface, however it's not bad. I would just like to see it modernized a bit. I feel like it looks very techy sometimes, but not a big deal when it comes to the overall functionality. Review Source JM James M. Mr Arts and Crafts Used the software for: 6-12 months ### "Dynamics 365" June 27, 2023 5.0 Pros I love dynamics 365 because it's very easy to use and has helped me out a lot compered to other softwares. Cons What I like least about dynamics 365 is that some customizations are quite costly. Review Source fA farhan A. owner manager Retail Used the software for: 1-2 years ### "i like the email and calendar, best functions. its modern easy clean to manage. love it " August 26, 2023 5.0 love it, its proivde you tools for managing customers relationships ,financials operations. Pros its really easy to connect the world. love it Cons its delivers a marketing automation tool that simplifies processes like building trust with clients Review Source DL Daniel L. Director of IT Medical Devices Used the software for: 6-12 months ### "Transform your Business Operations using Dynamics 365" January 31, 2024 5.0 Our overall experience is that dynamics is a powerful platform with great integration into our stack. Pros the Standout feature of Dynamics 365 is its seamless integration of comprehensive CRM and ERP capabilities, providing businesses with a unified platform for efficient data management, streamlined processes, and enhanced customer engagement. Cons its initial complexity and potential learning curve, which some of our users find challenging. We are still learning the extensive feature set and it will take some time for users to fully grasp all the tools we have available now. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Dynamics 365 Its scalability, extensive customization options, and seamless integration with other Microsoft products offering a comprehensive solution that aligns well with diverse needs. The strong support of MS, regular updates, and a robust ecosystem of third-party apps contribute to its appeal for our organization. Review Source BF Bogdan F. SM and SDM Information Technology and Services Used the software for: 2+ years ### "Essential Jack of all Trades" November 14, 2023 5.0 Superb experience especially with the UI and portal, everything is wells structured and all in one place with a exceptional customization experience. Made my work easier and love it for that. Pros 1) Easy to use(At a user level Dynamics is very intuitive and fairy easy) 2)Management Console (Admin wise is not far from the user experience the flow is smooth and the UI is intuitive) 3)Tools in the suite cover everything a company/individual needs 4)You can find and administer everything from one single place 5)Devices/Users/logs are at a one clicks reach Cons 1) Cost is fairly high even with the % reduction you can get from resellers (afraid licensing cost is a bit high especially during the 2022 and 2023) Reason for choosing Dynamics 365 Easier to use with Company Employees and a more familiar experience. Review Source Joe D. co-owner Non-Profit Organization Management Used the software for: Less than 6 months ### "Dynamics 365 Changed My Organization" May 14, 2024 5.0 Since I have started using Dynamics 365, my efficiency has increased exponentially, and I am relieved to have more time to accomplish more work. Pros The integration of AI into my work and the ability to free up time for other ways to help grow my organization. Cons I am newer to Dynamics 365, so it is a bit overwhelming to learn at first. But it is easy to understand, especially after diving in. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Online sources recommended this product, so I tried it and love it. Review Source SR Stephanie R. Ecommerce Graphic Design Used the software for: 2+ years ### "Dynamics 365: Great Software" March 8, 2022 5.0 I sell graphic designs and MaryKay Products. And it had made everything so easy. Once you do any type of work you just have to edit. Pros The thing I like the most is the organization that it has and how is easy to use. Cons There is nothing that I don't like about the software. Alternatives considered [Adobe XD](https://www.capterra.com/p/168423/Adobe-XD/)[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[Adobe Connect](https://www.capterra.com/p/203963/Adobe-Connect/)[Adobe Express](https://www.capterra.com/p/174232/adobe-express/)[Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/) Reason for choosing Dynamics 365 I am a fan of Microsoft Review Source Ernie M. Managing Agent Automotive Used the software for: 2+ years ### "Great for custom needs, but not easiest to use out of the box!" March 26, 2024 4.0 Pros Dynamics 365 allows for ultimate customization. Cons Dynamics does not sport the leanest UX. Some bulk from its software heritage. Additionally, if users are not familiar with databases, they might experience some trouble. Review Source Mauricio Alexander R. Desarrollador de software Computer Software Used the software for: 2+ years ### "One of the best ways to offer a first class service to your clients" August 13, 2018 4.0 In general it is a very complete CRM that allowed me to go a step further in terms of marketing and the projection of my service to my clients, naming the portfolio of potential clients, giving me more field of work. Pros One of the advantages of this CRM with respect to others, is that it combines all its Office applications with its own operation, making the learning curve shorter, seeing productive results much faster, it is cross-platform and accessible from anywhere, so you can always be aware of your customers, offer services and know if they have any questions or requests about the development you are doing for them, or the service you offer, their functionalities with respect to marketing are very complete and powerful, print graphics based on the impact of your campaigns, how many customers you got, all these data allow you to create and improve your marketing projecting your product more and more. Cons The price increases a lot as you are adding more users or require more features, you must keep in mind what you need and in advance to know or have a notion of how to use it to be worth the expense Review Source AA Aishna A. Goldman Sachs Financial Services Used the software for: 6-12 months ### "I absolutely love the Dynamics 365 Customer Engagement (CRM) Suite." July 19, 2023 5.0 Dynamics 365 is an incredibly powerful customer relationship management (CRM) and business application platform. I really enjoyed using this tool! Pros My most favourite feature of Dynamics 365 is its ability to automate business processes and improve efficiency. It helps streamline all business processes from customer relationship management to inventory management. This means that tasks that would usually require manual effort can often be automated, resulting in a much more efficient business. Cons Dynamics 365's the cost associated with setting it up, can be expensive to configure, especially for small businesses with limited budgets. Review Source Exson M. Director de Linea de Procesos OBPP Used the software for: Less than 6 months ### "Is a line of business resource planning software for the optimization of the organization. " May 1, 2018 4.0 Is a program that offers a series of tools, complementary information, organization methods, and load templates of basic information that were used for the determination of processes of our organizations being a guide of great help. Allowed to define the processes of the instances of support for the executive direction, the objectives of the substantive directorates, and the goals of the regional instances, through integrated actions in the short, medium and long range. Pros I like it for the following reasons: ability of the program to adapt to the operational requirements of the company based on standard and reliable industry technology. It is easy to acquire and use by the organizations that start in the productive processes. It has a model of extensible data and allocation tools that facilitate the creation of solutions that meet the expectations and needs of the business. It offers personalized access to the information that organizations need. Tool based on systematic and holistic approaches to productivity applications, which allows the development of actions that meet the expectations of organizations. It allows the selection of an implementation model adapted to the needs of the organization and its information technology, with the flexibility to change the implementation model at any time, adjusting it to the company's objectives or preferences. Cons During the start-up of a model at Microsolf Dinamic for the evaluation of projects with viable purposes, a series of discomforts were presented in the implementation process because it was not adapted to the organization, for when a lot of time was spent looking for ways to adapt the models offered by the system and benefits to the demands of the company. It is a structured, organized and defined program for a high level company, because, when using it for organizations that are starting, it is difficult to implement the tools. presenting the risk that said program is not the one indicated for the organization. It is recommended to define the characteristics, objectives, goals, processes, structures and functions of the organization before starting its use. Review Source SP Shashank P. Student Hospital & Health Care Used the software for: 6-12 months ### "Microsoft Dynamics an Honest Review" December 27, 2018 4.0 It's a CRM that is easy to use once you have gotten the hang of it, if you are a person who uses these applications there will be no problem here. It's got excellent integration with Microsoft services and anyone who has used these services will feel right at home. It's a must need for any business as it acts as a central hub to know all about your clients, your sales, marketing, finance and various other customer service options. It's customization options are also very easy to use allowing you to optimise your experience. However there are some negatives mainly being the slow data upload speed due to it's cloud based saving experience, it's mobile experience is also not too great as it runs very slowly. Duplicate contacts are also a hassle to deal with in this software. Overall great software to use with just some minor problems that can be fixed. Pros Everything that you'd need in a sales field is here, to put in simple terms putting sales, marketing, finance and customer service options. It is not anything unknown and someone that uses CRM softwares will feel right at home with this software. I like that I can track anything i want to know about all of my clients and its ease of use is immaculate if you are someone who has used these kind of programs before this is a very good product to use. You don't need any programming knowledge or any kind of other external knowledge to customize the system to your liking. It's integration aswell with it's other microsoft parties is excellent this is something that most third party CRM softwares don't have hence making this CRM software the best one to pick if you want to manage your business. Cons The customization options while available aren't numerous and there is a limit to the number of customization options I have. Furthermore while the app runs well with it's other Microsoft services it doesn't run very efficiently especially in the phone. A way to deal with duplicate contacts as many people use the interface and this leads to duplicate contacts. Difficult to use at start, gets easier later on but is difficult to use at start. It also supports internet explorer based browsers. It's also a bit slow to save data because it is cloud based, this may vary due to internet speed but in my testing it was a bit slow. Review Source Jonny C. SEO Executive Financial Services Used the software for: 2+ years ### "Functional if clunky enterprise database solution" March 26, 2019 4.0 The functions of Dynamics CRM are what sets this product out as one of the best out there. However, that doesn't mean it is at all easy to use for a novice or intermediate user. However, from a business stand point it is reliable and has served us well over many years. Pros When it comes to information storage and retrieval, Dynamics works well. The available data fields for customer data are extensive which make sorting vast amounts of data easy. The different functions available to marketers is very good as it allows us to segment pretty much any type of data as and when it is received. The integration of Dynamics with various APIs has also been easy for us, whether it's our front-end website or a 3rd party API like Trustpilot. Cons The interface is very dated. If you don't know quite how to do something you are going to struggle as it is very much busy menu after busy menu. The logic behind the user journeys doesn't seem quite right and there is a real lack of thought gone into making the software work well in the modern IT age. It can also be very expensive depending on what you need out of the product. Review Source Hassan H. Marketing manger Computer Networking Used the software for: 1-2 years ### "Excellent try it" December 9, 2022 4.0 Any program requires effort, education and practice in the beginning So far, there are no negatives Pros The program is available in the accounting department, operations management, and human resources, and this thing is interesting Cons Any program requires effort, education and practice in the beginning So far, there are no negativesTogether with the knowledge of the possibility of learning via the Internet Review Source SC Summer C. Reservation manager Hospitality Used the software for: 2+ years ### "Not olny Dynamic, but Essential!" November 10, 2023 5.0 It is important to note that the user experience and satisfaction with Dynamics 365 can vary based on individual needs, the specific implementation, and the level of support and expertise available to users. As software products are continually updated, some of these issues may be addressed in newer versions or updates. Pros Our favorite aspect of Dynamics 365 is the integration options. Mandatory for our business who has managers in both the United States and Costa Rica Cons Dynamics 365 can be quite extensive and feature-rich, leading to a steeper learning curve for users. Some find it complex to navigate and configure. Review Source FD Felice D. Management Consultant Food & Beverages Used the software for: 6-12 months ### "Crm di Alta Qualità" May 5, 2024 4.0 Pros Abbiamo scelto questo software di Crm perchè ha delle qualità di integrazione davvero elevate. Il flusso di partenza prevede sempre l'inserimento di un nuovo Lead (persona fisica). Dopo la verifica del team Crm, il lead viene assegnato al sales che quindi in questo modo potrà concentrarsi sull'acquisizione di un nuovo cliente. Il software permette anche di verificare la propensione al rischio del cliente e le successive azioni che bisogna compiere per acquisire il cliente. Cons E' più costoso dei software competitors di Crm Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Per integrare con altre società del gruppo Review Source AD Armand D. Gestionnaire d'immeuble Apparel & Fashion Used the software for: 1-2 years ### "Meilleur système CRM intégré, intelligent et compréhensif" March 22, 2023 5.0 Pros Cette application est littéralement mon pain et mon beurre. Je travaille dans le support client pour SQL et c'est la meilleure application pour conserver tous les enregistrements de demande de service Cons La vue par défaut est un peu déroutante au départ. Il faut du temps et beaucoup de temps pour s'habituer à l'interface graphique et comment utiliser l'outil et le personnaliser en conséquence. Parfois, l'application est très lente Review Source HN Hasnat N. Sales development director Food Production Used the software for: 6-12 months ### "Me MY Industry and Dynamics 365" November 30, 2020 5.0 Pros It truly helps accumulate all data about client and help determine AI put together bits of knowledge based with respect to their collaborations, client venture. it likewise helps in training salespeople and specialists to lead better commitment with customers.It gives bits of knowledge into execution of specialists and enables the high level administration to assess their exhibition and take key business decisions.It is useful in understanding the requirements of client and conveying arrangements as indicated by thier needs.Overall, it helps support development and income for the association. Cons It stores information on open cloud which can prompt information security issues and consistence issues which limits individuals from putting away all client driven information at one place.It assesses execution of specialists however passes on not base their exhibition on premise of likely customers and just on premise of targets accomplished by them. Review Source AL Alfazar L. Call center Business Supplies and Equipment Used the software for: 1-2 years ### "Very detailed and easy to understand " October 27, 2023 5.0 i don't have any problem on this and i realize that this is a nice and perfect for me because it's help me well Pros All features is very nice and easy to understand and i would say that this is perfect for me so nice Cons When it comes to feature it was very nice and good highly recommended there is no missing this is good and nice Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.