# Page 23 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is Dynamics 365 the right CRM solution for you? Explore 5820 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5820) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 23 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 551-575 of 5820 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS Gopal S. Assistant Manager Computer Software Used the software for: 2+ years ### "Astrong platform for client nurturing with a tonne of features" December 3, 2022 4.0 I have been using this product since about 4 years. The functions of this product allows employee to be more productive and knowledgeable. Pros Simple to use and friendly staff. The project's data structure is consistent, making it simple for new developers to begin working on it. consistent performance and a high delivery rate. Once finished and configured, the software is logical, generally simple to use, and efficient for deploying a CRM for your sales force or other purposes. Cons My practical experience has demonstrated that, for the majority of companies, no competing ERP system provides the powerful capabilities and adaptable features of Dynamics 365. Since I've been using Dynamics 365 for about 4 years, I can honestly say that there aren't any issues. outstanding software. Review Source AF Abraham F. Sales Title Supermarkets Used the software for: 1-2 years ### "Why choose Dynamics 365" July 10, 2023 5.0 Dynamics 365 has been an absolute game changer making my job light years easier Pros Dynamics 365 makes it incredibly easy to see data from sales and is just extremely easy to use Cons The only problem I have with Dynamics 365 is that not enough people are using it as its incredible easy to navigate and far superior to its competitors Review Source OP Obvious P. Bookkeeper Farming Used the software for: 1-2 years ### "Microsoft Dynamics : A suitable customer relationship management software" January 25, 2020 4.0 I used Microsoft dynamics together with other Microsoft software programs such as office 365. I observed that the program is a enterprise resource planing program suitable for customer relationship management. Pros It offers a well-known client experience thus offers the conventional look and feel of a Microsoft item. In case you are acquainted with Office items or you are utilizing SharePoint at work for your framework, at that point this is a strong choice to consider. It works the same locally or in the cloud. Users can utilize Dynamics Customer Relationship Management in case you are utilizing on-premise information stockpiling, are 100% in the cloud, or utilizing a half breed arrangement of information the board. Microsoft dynamics doesn't expect users to buy framework. There are zero foundation ventures that users should make. Users are not required to keep up this stage either, in light of the fact that Microsoft handles everything at their end. The duty of users is basic: input significant data into the Customer Relationship Management framework, at that point use it. Cons It is streamlined to work with other Microsoft items. Microsoft Dynamic expects users to know their stuff, thus at the point when new businesses initially get moving, the business procedure may not be as smooth as it should be. There probably won't be an information following instrument or system set up to catch client information, potential leads, and other basic data for the business channel. Microsoft Dynamics sometimes does not take into account server code alteration. Review Source VR Verified Reviewer Support Manager Information Technology and Services Used the software for: 1-2 years ### "Lots of Customization and Functionality, but Complicated and No Integration" February 5, 2016 2.0 We've been using Microsoft Dynamics CRM Online at our company for just over a year now, and while I can say that I've enjoyed its powerful tracking and customization features, overall it has been a pain to use because it is not very user friendly at first (steep learning curve for new CRM users) and any deeper customization requires programming know-how. Another notable issue is the fact that Dynamics basically does not integrate with anything, aside from Microsoft Office apps and Microsoft Outlook. As a smaller company that uses many different apps and software to handle our business processes (Google Apps for company email, Campaign Monitor for marketing, etc.), it can be frustrating to not have any integration options available with our CRM tool. Even if we could get a workaround through Zapier or IFTTT, that would be fine, but not even they have integration capabilities. Our only choices are paying for a pre-made software tool or bringing in our own programmer to make any necessary integration. If you are using Microsoft software and apps for the majority of your business activities (namely Outlook), then Dynamics can provide a lot of value for your Sales team. Otherwise, is you're looking for a more flexible tool, you might be better off looking elsewhere. Pros Powerful data tracking, simple user interface, good customization options, great for tracking complex orders, comes with templates (email, reports, sales documents), email integration available, social media integration available Cons Difficult for new users to learn, support documentation and resources are scattered and not always relevant to your issue, customer support is hard to reach and not very helpful, tutorials only cover basic features when there is so much more, no integration with non-Microsoft apps without custom development. Review Source DB David B. Accountant Consumer Services Used the software for: 2+ years ### "Incredibly useful tool" December 7, 2021 5.0 I like dynamics 365 because it is a web based CRM platform that I use to track customer project progress, and to monitor receivables. I am able to send emails that others can see to track the status of individual projects. Pros I like that each team member can input notes, and emails into the system, and when others look at the customer record, all can see the various activities that have occurred to avoid duplication of efforts, and to avoid making phone calls for collections when the project is not complete. Cons There were some activities that took extra time or additional unnecessary clicks to navigate through actions such as recording payments. Some of this has been decreased since starting to use Dynamics 365. Review Source DL Derrick L. Sales Director Internet Used the software for: 1-2 years ### "Satisfaction user" October 25, 2020 4.0 Dynamics 365 has almost everything it got such as CRM which is very important to build customer relationship to next level , customer service modules, commerce store that does store management and inventory process and digital marketing such as targeting through multi-various channel campaigns and increase leads and conversions. Overall a really inexpensive tools for all kind of business to have. Pros I been using an establish sales funnels of other company which cost $297 monthly. When I start to use an inexpensive system like Dynamics 365 which is far cheaper, I did not know it could also create sales funnels which produce the same result and help us to reach our target. From that day onward, I terminate the other sales funnel and turn to Dynamics 365 permanently Cons In the first place where I tried to use Dynamic 265, I found out that there is a lot of functionality and is a little tedious to find the right function which you are looking for. But after you have mange to adapt the system which might took some time, you will easily find the function. Review Source AM Antonietta M. Operatore telefonico inbound Telecommunications Used the software for: 2+ years ### "Dynamics gioie e dolori " January 18, 2023 3.0 Pros Il prodotto non è molto intuitivo, ma dopo un po' di pratica riesci a trovare i comandi che ti servono per il tuo lavoro. Cons Purtroppo molto spesso era lento e ciò comprometteva l'andamento del lavoro di ogni singolo operatore. Review Source VR Verified Reviewer Information System Administrator Financial Services Used the software for: 2+ years ### "Best ERP Software Ever" August 13, 2022 5.0 As use of this its possible to save many manual task as well as get rid of paper printing for documents and also for the approvals Pros This is very user friendly for use of all production line and purchasing line all approval paths and purchase equation are very easily creation , this will be ended of lot of manual task Cons Considering the prices of license of Users it will be too expensive , as previous Dynamics had separate user license methods but this having direct user licenses but docent's have concurrent Review Source AS Ahmed S. Internet Auditor Food & Beverages Used the software for: 2+ years ### "The most important features of the dynamics 365" June 10, 2023 4.0 Pros Because it saves saving easily and can be imported easily as well Cons The possibility of supporting more languages ​​and the use of artificial intelligence Review Source VR Verified Reviewer Project management, MEAL specialist, cartographer Non-Profit Organization Management Used the software for: 1-2 years ### "Best business management tool." December 30, 2022 4.0 The overall Dynamics 365 experience is good, it is an essential tool for a company that wants to be productive. Pros What I love about Dynamics 365 is the smart, automated resource and customer management. Making me more productive. Cons What I don't like about Dynamics 365 is the reduced number of features compared to other competitors and the rather high cost of the product for small businesses. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/) Review Source JM Jeevan M. Technical recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Dynamic 365" November 24, 2022 5.0 My most like part about this software is its very user friendly easy to use no lagging issues very good Pros My most like part about this software is its very user friendly easy to use no lagging issues very good Cons My most like part about this software is its very user friendly easy to use no lagging issues very good Review Source Gamze T. Data Scientiest Financial Services Used the software for: 2+ years ### "Great for Large Account's Finances" May 23, 2024 5.0 Overall, it's a little complex but very beneficial tool for our business. Pros This tool is great to handle the large account's financial records. Cons I do not like the design, it's really old for modern work place times. Review Source VR Verified Reviewer CEO Accounting Used the software for: 1-2 years ### "The best CRM (Customer Relationship Management)" January 10, 2023 4.0 Microsoft Dynamics 365 makes my life easier by adding a wide range of tools directly into the CRM i.e. from customer service to your business analytics.for example,Outlook can communicate quite easily with the CRM and thus help me close sales directly through your emails. Pros Power Bi ,a powerful business analysis tool that creates reports and helps you get a better picture of the situation at any time and about anything in your CRM. Cons Difficult to use at first and if someone who has no notion, it is very difficult and the features are really limited in the mobile application. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Review Source LS Luca S. Expert Pharmaceuticals Used the software for: 1-2 years ### "Dynamics 365 for CRM" November 16, 2023 4.0 The overall experience provided by Dynamics 365 is great. We have all the necessary tool in a glance to manage customers related stuffs. Pros All the CRM capabilities are included within this solution provided by microsoft. Company has in one place all the tools needed to managed effectively customer relationship Cons Difficulties to intergrate no-Microsoft solutions. Integration with third party software require a long development and dedicated skillset Review Source VR Verified Reviewer Marketing Manager Automotive Used the software for: 2+ years ### "Dynamics 365- Website Building and Managing" June 19, 2023 3.0 Overall, we have had to piece together a lot of projects using Dynamics 365. It is not as user-friendly as we imagined and we are limited to what we can do on our site. Pros I like the ease of customizing the home page layout Cons Making changes to the website can cause unforeseen errors to other areas of the website Reason for choosing Dynamics 365 We chose it to work with our AX system Review Source VR Verified Reviewer Senior ERP Developer Computer Software Used the software for: 2+ years ### "Importance Dynamics365" January 18, 2023 4.0 i has been working as a developer for 4 years. And i benefit a lot of experiences and added more skills. Pros Dynamics 365 is an effective and comprehensive solution for assisting the companies department to perform its operations easily.it is easy to customize and modify the user requirements. Cons The cost of implementing is too high , it doesn't fit all the companies budget. Once you have professional training you will find the system is easy to use. Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Dynamics 365 Because you can customize any thing you need and modify the core of the system Review Source Jerome P. Finance Officer Accounting Used the software for: 2+ years ### "Top CRM Software -Great To Use" June 24, 2019 4.0 It has enhanced graphics features and is the best CRM tool I have used so far. Pros Microsoft Dynamics does integrates with Outlook and even Microsoft Office so I am able to use Microsoft Dynamics or Outlook to correspond with clients and business partners. Its very user-friendly and new users can easily find accounts and account information on one screen with links to various contacts. As the dashboards are very easy to customize, it is also easy to install third-party managed solutions into Microsoft Dynamics CRM right from the marketplace where you can search for all other useful solutions. Last but not least feature of this App is that it has very brilliant reporting features in views where users can create and export them to Microsoft Excel for further processes. Cons 1\. When it comes to metric calculations the tool is quite complex on that curve. It should be made to execute calculations with ease. 2. The tool could be very complex for novice users. Both interface and features. 3. Payment methods with Microsoft Dynamics AX like ACH and Wires are quite passé. The experience with these modes of payment can be a little clumpy. 4. The capability to export data is complex to develop and set up for various entities. Users must create their own query and manage rather than one saved query that can be accessed by various users. Review Source HA Henry A. Compliance officer Information Technology and Services Used the software for: 6-12 months ### "Reseña de usuario dynamics" April 1, 2024 4.0 Cumple su función para la gestión de actividades de la compañía. Pros Ayuda a gestionar las tareas de la compañía mediante flujos de trabajo. Cons El interfaz es un poco dificil de entender. Review Source BN Bernice N. Digital Content Creator and Promotional Model Retail Used the software for: 2+ years ### "Dynamics 365 is the real deal, every marketer should have " July 21, 2023 5.0 Pros Daynamic’s 365 interface is well organized, and easy to use and understandable. The support team is knowledgeable and eager to offer support. Integrates well with Microsoft outlook which I use daily. Reporting is easy with Dynamics 365 and also possible to display data in various charts for easy and better understanding. The pricing is affordable, you will get value for money. It’s cloud based which means it’s accessible from anywhere and at anytime. Cons Dynamics 365 is suitable for all types of businesses, it’s like a one stop shop which is inclusive to all. Microsoft never disappoints, I love my experience so far with this tool l, 3 years and counting Review Source AV Alexandra V. Chargée de communication et marketing Architecture & Planning Used the software for: 2+ years ### "Avis " June 21, 2023 5.0 Pros J’apprécie grandement Excel qui est nécessaire au bon fonctionnement de la société. C’est un outil extrêmement intéressant Cons Les licences / les comptes sont pour moi des inconvénients car on perd du temps à régler ce problème Review Source Gildas Douglas A. Assistant Computer & Network Security Used the software for: 6-12 months ### "Gestion d'entreprise " October 17, 2023 4.0 Pros Dynamics 365 permet de rassembler facilement les points contact effectuer à chaque clients, on peut facilement configuré l'application selon le choix et l'envie de l'entreprise ou sociétéElle est très fiable et maniable Cons Il y a beaucoup de choses qui ne sont pas bien avec ce logiciel le premier c'est son Dashboard qui est très difficile à maîtriser Le second le coût est aussi très élevé il faut le dire aussi Review Source WK William K. Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Dynamics is great " October 22, 2022 5.0 Pros When you have a support team, this system is so flexible! It can be used for just about anything! Record keeping, search functionality, data visualization, really a great POS. Cons Learning the filter functionality to help the system deliver on what you want it to do takes a while to get used to. Review Source AO Asem O. MANGER Food & Beverages Used the software for: 2+ years ### "high gulity service the level" June 20, 2022 5.0 in the work some times i less time to chat offec to make order for me so i make order from dinamic systim so i less the time and he fast to sent for my office same time Pros in accurate informtion reduct time and effort , Cons little expensive , if close the screen i need to open again Alternatives considered [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Review Source JD Juraid D. Gestionnaire Information Services Used the software for: 2+ years ### "Les biens fais de Dynamique 365" April 29, 2023 5.0 J'ai maintenus mon travail Pros Ce qui m'a vraiment c'est Microsoft power platform, ca rapidité Cons Pas d'inconvénient a ce je sache. Puisque tout est parfait Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Dynamics 365 Son dissigne 1ere Review Source Elizabeth W. Senior Director Of Digital Marketing Retail Used the software for: 2+ years ### "An excellent CRM solution, but many things to improve" January 11, 2023 4.0 There are certain aspects that need to improve for a better performance; such as data loading and processing, which in turn kills the user experience as a whole. Not to mention the fact that the cost of some of the customization options available can be high. Anyone with little or no technical knowledge can start using the product, but as the level of customization required grows, experts and user guides will be needed. In my opinion they need to work a lot to make the user experience easier and the learning curve does not take so long. Pros It is a useful platform to manage our leads and keep track of them. It is easy to navigate, and I can access it from anywhere, if you are familiar with Microsoft products it will be easy to use. Cons There are frequent delays in response time and the system frequently freezes or crashes without saving any unsaved work. Even after selecting the desired page, the system frequently redirects to a different one. Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Dynamics 365 integrates well with other MS products Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.