# Page 24 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is Dynamics 365 the right CRM solution for you? Explore 5823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5823) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 24 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 576-600 of 5823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TC Tara C. Researcher's Education Management Used the software for: 1-2 years ### "Best platform for integration of finance, operations, customer service, and more" February 10, 2023 5.0 Dynamics 365 is widely used and well-regarded in the industry. Many businesses have found it to be a valuable platform for automating and streamlining processes, improving data analysis, and enhancing customer engagement. Overall, the experience with Dynamics 365 will depend on various factors, including the business's specific needs, the users' expertise, and the level of support provided by Microsoft. Despite its challenges, many companies find it a valuable tool for improving their operations and competitiveness. Pros Dynamics 365 integrates with other Microsoft products, such as PowerApps, Power BI, and Office 365, which makes it easier to manage your business data and processes. Dynamics 365 offers a high degree of customization, allowing businesses to tailor the platform to their specific needs. The platform has a modern and user-friendly interface, making it easy for employees to work with and adopt. Dynamics 365 offers mobile access, allowing employees to access the platform from anywhere, on any device. Dynamics 365 provides tools and features for improving customer engagement, such as customer service and marketing automation. Cons Dynamics 365 can be expensive, especially for small and medium-sized businesses. The platform can be complex to set up and use and may require specialized knowledge and expertise to utilize its features thoroughly. Integrating Dynamics 365 with other systems can be challenging, particularly for businesses with legacy systems. Despite its high degree of customization, some users have reported limitations in their ability to tailor the platform to their specific needs. Migrating data from existing systems to Dynamics 365 can be time-consuming and require specialized expertise. Review Source EH Ella H. Administrative Assistant Financial Services Used the software for: 1-2 years ### "Not Impressive" February 22, 2024 2.0 The system is not user-friendly and the functionality was disappointing. Pros The best part of Dynamics was being able to tag clients and the workflows. Cons We used to use Dynamics in our Outlook calendar and tasks, that function was taken away so now it is just another system we need to use and keep up to date. Review Source AA Adeel A. Digital Marketing Assistance Information Technology and Services Used the software for: 2+ years ### "A review for Dynamics 365" October 26, 2023 5.0 Overall, I am very satisfied and usually recommending my team members to work on it as much as they can in order to get more interaction to learn more. Pros The best thing I like in Dynamics 365 is the integradtion with Microsoft Products, user friendly interface and cost effective. Moreover, it help us to build our business with analytical study and metrics. Cons Opens too many window is an issue and customer support reply is very professional but a little bit late that usually is a time consuming process to check the dynamics metrics online and all. Reason for choosing Dynamics 365 User friendly interface and Built-In Analytics Review Source shrikant R. software test engineer Information Technology and Services Used the software for: 2+ years ### "Great Software for Managing Business Processes" February 17, 2023 4.0 1)Return on InvestmentThe positive impact of Microsoft Dynamics 365 on our overall business objectives has been significant. Microsoft Dynamics 365 has enabled us to create more efficient workflows and processes, resulting in improved customer service, increased sales and revenue, and cost savings2) Alternatives ConsideredMicrosoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution that enables businesses to improve customer service, sales, marketing, and operations through personalized experiences, automated processes, and data-driven insights. It provides a unified platform for managing customer relationships, sales, marketing, and operations, and offers a range of features and functionality to meet the needs of organizations of any size. Pros 1) Lead managment2) Opportunity Management3) Reporting4) Sales Funnel Managment5) Timely Follow ups6) Sync with Outlook emails Cons 1)Entering for Contact details could be automated2) Sync of Account & contact could be in more easier form Review Source sB sandeep B. director Telecommunications Used the software for: 6-12 months ### "Dynamic 365 is in the field expert way o for simple undertakings" February 10, 2021 5.0 from my experience on the car business utilizing this item was significantly more better to go far in time into the primary results of microsoft ,its ease while communicating with your adequate instinct transferred for quite a long time into my memory assisted me with getting away such a lot of time and filling it by acquiring such countless different abilities in the help of business , I have discovered that time is cash , my thinking was lined up with the understand of the item which keep up your fuction into straightforwardness fasteness while its expense compairing to different items generally less expensive Pros We did the change to this product as it had more extensive choices as far as, Strong counseling association Strong administrations skill Overall expense Financial/authoritative practicality Product guide and future vision Product usefulness and execution Breadth of administrations Strong client center Strong client local area After using this Software, I realize this is the best fir for us, and won't change to anything extraordinary. Cons At the point when I began working with a Microsoft accomplice to modify the application, I immediately got baffled because of the quantity of blunders and barricades that accompanied the reconciliation and usage measure. I had assessed our circumstance cautiously to guarantee we had the necessary specialized determinations and would be a solid match for our organization; notwithstanding, I was lost by the prerequisites that we were unable to confront. Review Source Nick D. Senior Account Executive Information Technology and Services Used the software for: 2+ years ### "Decent Resource Planner" December 26, 2022 5.0 Over all a good enterprise Microsoft product after using it one will stick to it for most of its business planning. Pros Good part is it comes with Microsoft 365, it makes life easier for any business and they don't have to rely on any other tools, it comes with an end to end package. Cons There is nothing as such which I do not like about this Microsoft product as it serves the reason. Review Source Carlos Alberto M. Gerente de Finanzas Tributarias de FOPNPROCINE Used the software for: 1-2 years ### "It is a platform that allows responding to the needs of small, medium and large companies" May 9, 2018 5.0 Through the management of this platform it is possible to obtain professional tools that help in the Optimization of your business operations Pros It is a business resource planning platform capable of bringing together all the needs according to the specific characteristics of each company. It allows you to start with what is strictly necessary and move forward as business needs change. Each company (regardless of its size, sector or business model) can build its own Dynamics 365 with its different applications. With this tool you can use digital intelligence to be closer to customers and optimize operations. As well as reinventing products, services and business models. Through the management of this platform it is possible to obtain professional tools that help in the Optimization of your business operations Cons It is complex to work without knowledge without receiving an induction of the different phases of the program to understand and work on it, so a large percentage of users end up using the program a little, we can run the risk that it will not be effective and adaptable for our company as it could be for another. Review Source Jessie M. Clerk Consumer Goods Used the software for: 6-12 months ### "Dynamics" March 24, 2023 4.0 I'm solving my data entry problem and keeping track of all my information Pros The feature I like the most about dynamics is I can keep track of all my important stuff and get my work done quickly because I can fine it Cons The thing I least like about dynamics is that I can't use with certain accounts that I have Review Source Luis C. Software Developer Used the software for: 1-2 years ### "Take a step forward in the management of your company." April 26, 2018 4.0 Have a complete tool for the management of the company, where they manage and control all the managerial aspects that drive the development of the company. Pros This program is very complete, allows you to jointly manage the planning of your business resources and customer relationship management, it is also very intuitive because it is handled in a similar way to the most popular Microsoft programs, so it will be very easy to implement in the company and the learning curve will be very short, with this program you will be able to automate and relate several financial processes with the time of development per project, which allows you to have a generalized vision of how much you will earn, so project your earnings and lost, in addition to having first-rate tools for the relationship with customers, sending requests and progress reports for each project, the features it offers are very useful and the benefits are enormous. Cons The cost is high, of course it is a widely complete service, but you must have the economic previcion to face the expense, in addition to training the staff that will use it to get the most out of it. Review Source Abubakar M. Facilities manager Facilities Services Used the software for: 2+ years ### "Best CRM software I have used so far." December 19, 2020 5.0 I choose dynamics 365 over any other software of its kind because of its unique cloud base service. Pros Dynamics 365 is right now utilized as a far-reaching CRM for the administration of our, client contact, sales metrics, and information base. It is generally utilized by upper management level representatives in their day to day monitoring of clients and information section. It has been an incredible instrument for running different questions to see the performances. Easy to utilize. Cons Connecting messages to specific leads/applications could be improved in both Outlook and Dynamics, Sometimes the preparing and saving appear to be moderate, because it has a lot of functionalities, prove now and then hard to locate the specific one you are searching for. Review Source SC Shanika C. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Navision and CRM capabilities of Dynamics 365 are robust & value for money offerings" October 26, 2020 5.0 I have used Navision & CRM in D365 for a number of years, I have implemented these in multiple projects across the world. I have faced few challenges also but the overall experience has been really good. The Standard features are great and easy to implement. The challenges came when we have to customize the standard features. Pros Dynamics 365 comes with lots of different features and functionality that provides various benefits to the customers such as tracking of clients, Financial monitoring and communications, Tracking of inventory and future predication of inventory. It's integration with outlook is an added advantage . Cons When we talk about customizing the standard features it is somewhat difficult to do. The customized features generally don't work the way they are supposed to work. Additionally tracking security and roles is also a difficult process. Review Source TD Thomas D. QA Engineer Biotechnology Used the software for: 2+ years ### "Microsoft Dynamics 365" April 28, 2022 3.0 Great customer support during the entire integration and deployment process. Excellent training program for end users. Now that all users are on the same platform our internal support has progressed greatly. Pros We were looking for a new ERP system that offered mobility, as well as being able to integrate all of our offices into one platform. We had several locations using a number of ERP systems and standardizing on one system was a goal for deployment. Cons The deployment did have some hurdles in the way of transferring our older CRM into Microsoft Dynamics. We were working with several ERP and CRM systems. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Dynamics 365 This software offered what we feel was the best flexibility option to integrate all of our ERP systems into one. Globally this was a challenge for us in the past, Dynamics solved this issue for us. Review Source Rachid A. Trainer Business Supplies and Equipment Used the software for: 1-2 years ### "my opinion on dynamics 365" August 5, 2023 5.0 Pros the fact of grouping all on the same tool makes it easier for agents to do their research Cons I find it an easy tool and I can't find a part I don't like Review Source ktGK kouakou thierry Gerald K. comptable Accounting Used the software for: 6-12 months ### "l'innovation avec plusieurs fonctionalités" June 9, 2023 5.0 Microsoft Dynamics 365 est une innovation qui revolution puissante et polyvalente pour la planification des ressources d'entreprise et la gestion de la relation client. Le logiciel offre un large éventail de fonctionnalités, notamment l'automatisation des ventes, l'automatisation du marketing, la gestion financière, la gestion de projet, la gestion de la chaîne d'approvisionnement et la gestion du service client. Le logiciel est hautement personnalisable et permet aux entreprises Pros cet avancé permettant aux entreprises de rationaliser leurs opérations et d'améliorer leur efficacité. Dynamics 365 offre également une variété de fonctionnalités qui peuvent aider les entreprises à automatiser les processus, tels que l'automatisation des ventes et du marketing, l'automatisation du service client et la gestion de projet. ce qui permet aux utilisateurs d'adapter la plateforme à leurs besoins commerciaux spécifiques. Cons il est chère, Un seul enregistrement de contact ne peut pas être associé à plus d'une entreprise. il y a des problèmes de fonctionnement sur Edge et il y a des limites aux personnalisations disponibles. Review Source FR Finn R. Accountant Marketing and Advertising Used the software for: 6-12 months ### "A lot of useful tools but hard to navigate and configure the CRM dashboard" November 2, 2020 4.0 Pros Dynamics 365 accompanies a full exhibit of highlights and usefulness that permits following of customers, correspondences, possibilities, openings, and the full connection with your contacts. It's mix with viewpoint and capacity to be hand crafted as far as fields and perspectives gives it a possibility to envelop and cover all your organization's needs. Cons There are a couple of truly unusual things about the UI. 1. The "spare" button is at the base, right-hand corner of the screen, where there are in a real sense zero different catches. It seems like the most un-natural spot for something as significant as a spare catch. At the point when I previously began utilizing the CRM, it took me nearly 7 days to acknowledge you could really spare something. 2. The sign in measure is at least somewhat burdensome. Like clockwork, Dynamics signs you out naturally (not a serious deal, Salesforce does this as well). Nonetheless, whenever you are marked out, rather than taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that reveals to you that you've been marked out and recommends you close the entirety of your program windows to then sign back in. The cycle is franticness, and it hasn't changed. 3. At the point when you are stacking the landing page, you commonly need to look through a record, so you begin composing something in the hunt field. Similarly as the page is going to get done with stacking, it moves your cursor down to the "What's happening" area to post something. The outcome is that I have a couple of posts that contain just fractional record names that I was attempting to look. The last significant hang up is that not many work process robotization apparatuses like Toutapp, Yesware, ect will incorporate with Dynamics (generally on the grounds that scarcely any of their clients rea Review Source VR Verified Reviewer Managing Director Human Resources Used the software for: 6-12 months ### "Dynamics CRM helps in achieving ‘overall objectives of a business’" April 17, 2019 5.0 It's not limited to a CRM, but an integrated package connected to a wide range of Microsoft resources. The back up by Microsoft professionals will definitely help for customization and gain the full potential of the system. Pros Every business wishes to cherish her customers. Therefore CRM has become a professionals responsibility for which many CRM products have evolved in the business world. Microsoft Dynamics 365 CRM has undoubtedly become the professionals choice for obvious reasons. As Dynamics CRM smoothly integrates with other Microsoft products it’s a preferred choice of many. It off-loads a professionals weight and utilizes time and efforts for strategic responsibilities. The enormous knowledge base of Microsoft has been incorporated into Dynamics CRM to maintain the existing relationships with customers, use that relationship to retain those customers, generate profitable leads using those relationships in order to reach corporate objectives. Additionally features such as accessing professional social media such as LinkedIn brings extra benefits in expanding connections and finally generate sales leads. For larger organizations, Dynamics offers additional business lead packages with extra costs. For IT savvy users, the wide range of features would not be a concern as familiarization with the system patiently would offer many benefits in managing work schedules. Moreover being systematic and up-to-date with customers’ matters will bring prestige to an organization in addition to extra sales. I feel it is worth investing in Dynamics CRM in comparison to benefits. Cons Affordability is an issue for small companies. Review Source VR Verified Reviewer International Education Specialist Higher Education Used the software for: 2+ years ### "Great organizational-level solution" November 14, 2018 5.0 Pros I have used DynamicsCRM for two different organizations. What I like most about the product is the level of customization that has been made available for organizations to change the display/interface of the data to even individual team members in different roles across the organization. While the raw Dynamics CRM environment can be a bit of an 'overload' (especially for front office staff who may only need 1 or 2 bits of information), these customization options allow for organization/industry specific changes as well as a more user-friendly experience Cons While the customization options are great, there are a few key bits that are 'frozen' (for the lack of a better term), and cannot be changed/edited/removed. As the program is designed for a more sales-focus organization, these 'hold-overs' has caused a bit of an issue with my current non-profit organization which has customers, but not in such a sales-driven fashion. Review Source VR Verified Reviewer IT Executive Retail Used the software for: 2+ years ### "Review of Dynamics 365" August 1, 2022 5.0 Pros Centralization is the key factor of this product which helps us to do our business all around the globe. Dynamics 365 is also web based which is very user friendly to the employee. Cons I am very dissatisfied with the customer support. I noticed that service is down twice a month which stops the business operations. Review Source AR Armand R. Owner Publishing Used the software for: I used a free trial ### "I love using Dynamics 365" April 10, 2021 5.0 Pros I love using the accounts payable part of the application as it allows me to tally up the expenses that I have for the particular day and week Accounts Receivable is a critical tool that I need to balance my income throughout the week This is a great part of this app and it allows me to look at my bank totals for the week and figure out if there is any transaction I need to work on. This is one tool that I feel is critical in managing my day to day transactions with other companies that I am in discussion with regarding book publishing This is the one tool that I can't do without as it allows me to view my contacts and look at the last time I spoke to them via email which is important in my business. Cons I think that the only con that I can see in this software is the price that Microsoft charges for Dynamics 365. I would hope that they lower the price in the near future so that I can purchase it and for 6 months rather than going month to month. Review Source MS Musthafa S. Accounts Accounting Used the software for: 6-12 months ### "Dynamic 365" February 25, 2024 5.0 Finally my experience is good to use helpful to my work in time Pros It's quite simple to use, and the help box is conveniently located if you need it. You can always get in touch with a representative if you need live assistance." "Some customization is required." Cons steep learning curve. Extra charge for data storage. Some modules' documentation is inconsistent. Moving from another platform can have challenges. Certain adjustments may incur expenses. The UI is challenging for first-timers Review Source VR Verified Reviewer System Analyst Hospital & Health Care Used the software for: 2+ years ### "Dynamics, like the name itself" August 15, 2019 5.0 Pros Since its a Microsoft product user friendly and user experience is the major point i can mention here. it cover most of the requirements, rest we can customize quickly. integration with other tools are really good. Cons Price of course its a factor, licensing cost is relatively high, since its a well know and market leading software. Review Source HJ Hailey J. Administrative assistant Construction Used the software for: 6-12 months ### "Great tool for any business" March 25, 2024 5.0 My experience has been great, I haven't run in to many issues I couldn't solve myself. and when I do have any issues I customer service is always so knowledgeable and helpful. Great tool for managing customer relations. Pros I like that There are just so many great tools included in this program to help business run smooth. Cons not much that I don't like about dynamics 365 Review Source PM Pablo M. Gerente de Soluciones de Negocios Computer Software Used the software for: 2+ years ### "Dynamics Sales" February 28, 2022 5.0 En nuestra organización nuestro proceso de ventas es muy particular, por lo que tuvimos que realizar una personalización a la herramienta muy grande para que se adaptara a nuestro proceso de ventas, esto nos permitió tener un mejor control de los Contactos, Cuentas y Oportunidades. A nivel dirección resulta muy fácil poder revisar los avances de ventas de cada uno de los agentes y el seguimiento de los agentes a la oportunidades es muy práctica y sencilla. Pros Creación y seguimiento de Leads. Creación y Seguimiento de Oportunidades. La creación de los catálogos es muy fácil. La personalización del Software ayuda a que se puedan adaptar a tu proceso de ventas. Cons La flexibilidad de la configuración de los Roles, no se me hizo tan flexible. Reason for choosing Dynamics 365 Por todas las características que ofrece el software y la fácil integración a los productos adicionales de Microsoft, como son SharePoint, Exchange y Office. Review Source VR Verified Reviewer Marketing, BD and Customer Experience Manager Renewables & Environment Used the software for: 1-2 years ### "The ERP and CRM system for top class organisations" December 16, 2018 5.0 If you are in search of a stable ERP and CRM software but are not driven by a need for a custom built platformm, don’t hesitate, buy Dynamics by Microsoft Pros 1\. The interface is so easy as it's built on the very familiar Ms Office line 2. The cloud support and user-specific sharepoints that can be sent to multiple collaborators makes Dynamics a must have for any serious organization with any sort of horizontal organogram 3. Rather than build a new GUI, Microsoft did well to just integrate current Office products but allow integration with other third party apps like SAP and Quickbooks Cons 1\. Its is built for Edge and native Internet explorer, very slow browsers by Chrome standards. This means that some compatibility issue when using other Non-Microsoft browsers will cause a few sighs of frustration in the course of the product use 2. At this time and age, Microsoft can do more than only allow 10 GB cloud storage for entry package when the competition starts off at around 40-80 GB cloud space 3. Customization is a pain, which is expected as Microsoft are not known for allowing open source inclusivity Review Source VR Verified Reviewer Professor E-Learning Used the software for: 2+ years ### "Easy and effective" September 12, 2020 5.0 Pros It gives you a 360 vision based on the leads, oportunities and clients in one software. Cons The online support in other languagues could be better Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.