# Page 25 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Dynamics 365 the right CRM solution for you? Explore 5823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5823) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 25 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 601-625 of 5823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jercohb Esteban V. Planner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Facilidad de gestion" June 29, 2023 5.0 Facil de aplicar para llevar el control de correo electrónico Pros Su diversidad de herramientas para el control empresarial Cons En lo general es un buen software, la cual facilita el trabajo Review Source MH Moustapha H. Enseignant Education Management Used the software for: 2+ years ### "Dynamics 365 : Fonctionnalités complètes ,Intégration avec d'autres produits Microsoft " March 23, 2023 4.0 J'utilise Dynamic 365 utile dans le milieu universitaire pour gérer des processus tels que la gestion des admissions, la gestion des inscriptions, la gestion des bourses, la gestion des subventions de recherche, la gestion des finances, la gestion des ressources humaines, la gestion des relations avec les diplômés, etc. Pros Dynamics 365 est une suite de solutions de gestion d'entreprise proposée par Microsoft qui des Fonctionnalités complètes. Dynamics 365 offre une Intégration avec d'autres produits Microsoft : Dynamics 365 peut être intégré à d'autres produits Microsoft tels que Office 365, Power BI et SharePoint, ce qui permet aux entreprises de travailler plus facilement et plus efficacement avec ces produits. Cons Coût : Dynamics 365 peut être coûteux pour les petites entreprises et les entreprises en démarrage;Complexité : Dynamics 365 est un système complexe avec de nombreuses fonctionnalités et options. Cela peut rendre la configuration et l'utilisation plus compliquées et difficiles pour les utilisateurs débutants. Review Source RSC Rivoningo Shaun C. Clerk Architecture & Planning Used the software for: 6-12 months ### "Relevant app for your work duties" July 31, 2022 5.0 We calculating income, expenses, report writing and general statistics for the company. Pros The most interesting feature is the spreadsheet, it sis easy to use and everything on it is clear. Cons I have never come across any difficulty since I have used the app. Reason for choosing Dynamics 365 I read a number of positive reviews then I opted to go for it. Review Source LT Luca T. Senior Software Engineer Information Services Used the software for: 1-2 years ### "Organize Your Business Operations and Increase Profitability!" January 6, 2023 4.0 My overall experience with Dynamics 365 has been very positive. It is an incredibly powerful platform with a wide variety of features and capabilities. A wide variety of customization options and available integrations make it extremely flexible and adaptable to whatever needs a business may have. Finally, their strong customer support team, ready to assist with any question or issue, is invaluable. Pros Dynamics 365 is a comprehensive suite of business applications that help organizations manage their operations, customer relationships, and products. It provides a comprehensive platform for organizations to manage their entire business lifecycle, from customer engagement to financials and operations. Dynamics 365’s integrated suite of applications helps organizations to effectively and efficiently manage their customer relationships, financials, operations, people, and more. With Dynamics 365, organizations have the tools they need to create a connected customer experience, increase operational efficiency, and drive business transformation. Cons It can be difficult to learn and understand all the features and functions of Dynamics 365. Other than that, there are no downsides. Review Source JS Joe S. Clinical Lead Hospital & Health Care Used the software for: Less than 6 months ### "Would recommend" November 26, 2023 5.0 Pros I find Microsoft Dynamics 365 most useful for its seamless integration, user-friendly interface, and robust reporting tools. The flexibility in data visualisation, efficient KPI monitoring, and comprehensive performance metrics are also excellent. Cons One drawback is the need for more advanced options in reporting for complex needs. Additionally, an expanded range of data connectors could enhance its versatility for seamless integration with various third-party applications. Review Source Alyssa B. Certified Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Microsoft Dynamics CRM" March 22, 2019 3.0 Overall, my experience with Dynamics CRM has been okay. Prior to the recent update, I felt like the system was easy to use and I quickly caught on when I was taught at my current job. Since the update there has been a learning curve, but each day it has been better to use. With the up there is also an easier way to look at individuals profile's and core behaviors within our company which has been helpful. Pros I use CRM at my work place and there was recently an update. With this new update there are a lot of different colors that have been added to our schedule board for appointments. This has been really helpful because you are able to take a quick look at it and know what employee is doing what or if appointments have been cancelled, cancelled and rescheduled, a no-show, or completed. The older version did not allow for multiple colors so this has been something that has been very beneficial to our company. Cons With the update of CRM, there have been a lot of issues with rolling it out. There have been issues with scheduling in the correct time zone as well as certain views showing employees who aren't in the office or not showing appointment names. With the update, I feel like there are extra and unnecessary steps added in to schedule an appointment, which is more time consuming. Review Source SM Shaur M. IT auditor Information Technology and Services Used the software for: 1-2 years ### "CRM Tool DAX 365/Dynamics 365" June 8, 2022 4.0 In our entire organization, we used Microsoft technologies. The ease of integration was the nicest element about adopting Dynamics 365. All of the applications and web resources work together flawlessly. We've never had any issues with interoperability, and we've never spent a lot of work integrating other systems with MS Dynamics 365. Furthermore, the majority of the other products we used already included an integration option. As a salesperson, I used CRM on a daily basis. I enjoy how you keep track of your contacts. Because I use Office, combining email and Skype on the CRM was a breeze, and I was able to keep track of every step.  Pros Integration with other products - even if they aren't from Microsoft CRM - is simple and effective. DocuSign and MS Drive make contract management simple. For leads and potentials, there is a CRM structure. Options for personalization Reports are sufficient for a standard sales team, but custom and advanced reporting are available. Access control is superior to that of several other CRMs. Cons It requires some time to set up, but after you've gotten past the growth curve, it's simple to still use. Review Source ND Nassima D. Manufacturing Workshop Manager Machinery Used the software for: 2+ years ### "Examen de Dynamics 365" February 23, 2023 5.0 Pros Microsoft Dynamics 365 est un système de premier ordre qui offre des solutions complètes aux entreprises de toutes tailles. Son intégration avec d'autres produits Microsoft tels qu'Excel et Office en fait une expérience transparente pour les utilisateurs. Cons L'une des faiblesses courantes citées par les utilisateurs concerne les différents modules de Dynamics 365. Bien que le système soit connu pour ses atouts fonctionnels, certains utilisateurs trouvent difficile de naviguer dans les différents modules. Review Source EI Emem I. Director Information Technology and Services Used the software for: Less than 6 months ### "Dynamics 365" July 5, 2024 5.0 The interface and features are really easy to use. Pros It is a better alternative to other software on Microsoft Cons The software has a lot of updates, but no real feature is added on the update Review Source VR Verified Reviewer Business Development Executive Information Technology and Services Used the software for: 1-2 years ### "Amazing CRM Platform..!!!" June 22, 2022 5.0 It was very useful to store the leads generated for Sales and Marketing. Campaigns are easy to send and results are monitored with reports and insights. Pros 1\. Easy to store the leads and manage the campaign and reports. 2. Best for invoice raising and nurture. 3. We can analyze and identify the behavior of the customers. 4. Mobile notification helps in all reminders of all our tasks scheduled. Cons Not easy for new users to adapt and work on this platform. It is not easy to scale up or scale down. Review Source ER Emilio R. dir comercial Railroad Manufacture Used the software for: Less than 6 months ### "Vistazo simple a Dynamics " May 3, 2023 5.0 En general, Dynamics 365 ofrece una amplia gama de soluciones comerciales que pueden ser personalizadas y escaladas según las necesidades específicas de la empresa. Cada solución está diseñada para trabajar juntas en una plataforma única y proporciona información valiosa para ayudar a las empresas a tomar decisiones informadas y mejorar su eficiencia y productividad. Pros Integración completa: Dynamics 365 está diseñado para trabajar con otras aplicaciones y servicios de Microsoft, lo que permite una integración completa con otros productos de Microsoft, como Office 365, Power Platform, Azure y LinkedIn.Personalizacion: Teine muchas opciones y cualidades de configurarlo a el fit de cada empresa.Seguridad y privacidad: Ofrece altos rangos en estas areasFlexibilidad: Ofrece iferentes opciones para asi hacer su implementacion exactamente a cada ncesidad Cons Costo: Especialmente para empresas pequeñasCurva de aprendizaje: Tiende a ser empianda y eso complica la ejecucion Dependencia de la nube: Si llega a fallar tu conexion de internet eso complica las cosas se debe tener si o si una red confiable Review Source Jessica L. VP Alternative Medicine Used the software for: 2+ years ### "10+ Year of Experience" January 24, 2019 4.0 The basic purpose of this CRM is for customer management. This is something huge in our company to control and evaluate leads vs. sales. This software helps to solve this for us. While it is effective, the price and customization have been negatives for us. Pros Once set up and configured, very easy to use and navigate. Includes all the features and functions need to have a basic CRM in place, but it requires a lot of customization. If customization isn't required and you are okay with the 'out of the box' approach, I think this CRM gives any basic organization more than they need. Cons Our company required, and still requires, some heavy customization of this software. We are still continuing to make improvements as technology changes. The price is hefty. While the price wouldn't be so bad if there was more support on customizations and updates, you still need to hire outside help for improvements. Which, in turn, costs more money. Review Source Miguel G. Graphic Designer Marketing and Advertising Used the software for: 1-2 years ### "Fair Tool, a lot to Improve" June 26, 2023 4.0 Pros I think the main advantage, is it is a Microsoft tool Cons Is very difficult to get connected with other tools like HubSpot Review Source RC Racheal C. Programs coordinator Chemicals Used the software for: 1-2 years ### "An overly satisfied customer" November 29, 2023 5.0 It has been a pleasant year. I now have more peace at work knowing that I have all the help that i need at my fingertips Pros It makes my job easier. Most importantly is the fact that all the tasks are organised and I don't have to worry about double scheduling and making task duty files. Cons Initially it seemed a bit difficult to operate and its funtions were very clear. But once umderstood, you can never go wrong Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We needed more value with no hassle. A collegue recomemded Dynamics 365 and since then we are hinged. Review Source KM Kayla M. Business Owner Accounting Used the software for: 1-2 years ### "Microsoft Dynamics 365 Review " November 3, 2020 3.0 Overall, we are glad that we switched over from Salesforce. We were paying an arm and a leg with that application and now we are paying less for an easy to navigate and helpful tool in keeping organized. Pros My husband and I have tried to use other CRM's throughout our businesses young life, but we settled on Microsoft Dynamics 365 and we absolutely do not regret it. It has grown and improved throughout the last two years, at a rate that has honestly surprised me. This application has helped tremendously with business organization and accounts payable. The price is extremely competitive, especially considering its rival app, Salesforce. Cons Support has not given ideal situations of help. They are very rude and do not seem to understand anything that is being asked when it comes to the technical point of the application. Within the application there is a section for planning instruments, when the page needs to be refreshed it is extremely slow and sometimes makes the entire application crash. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 We chose Dynamics over staying with Salesforce because of the price and the ability to remain organized. Review Source SM Sage M. Senior Corporate recruiter Computer Software Used the software for: 2+ years ### "The good the bad and the ugly " December 8, 2023 4.0 It is s easy system that anyone can use. If you know how it works you can do your basic admin quickly. Pros It is relatively easy to submit my hours, and mileage and do my declarations. I know where to find my details and see the status. Cons The system is not very flexible especially when you make a mistake. Changing a field means you have to start over, which sometimes makes it frustrating to use. Review Source CC Chitrangna C. Product Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Dynamics 365 for all your CRM and lead management " March 18, 2023 5.0 Really great experience, recommend it to anyone who wants to move to CRMs Pros New leads can be very easily managed with simple workflows. can create own custom workflows as well. It is easy to create lead history as well. Cons More integrations can be enabled to make it cater to a wider audience Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Easier and better workflows Review Source DB Deepak B. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Genuine knowledge about Dynamics 365" February 21, 2023 4.0 Overall this is good software for different businesses. Pros It provides different types of management facilities and hence reduces the complexity of the businesses without increasing the overall costs. Cons It is not an easy task to learn this software as others. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Dynamics 365 It provides a lot of facilities in the field of management, billing and invoicing, and contact management sort of options. Review Source Tarek A. développeur des testst Program Development Used the software for: 2+ years ### "révision technique de Dynamics 365" August 11, 2023 5.0 je l'utilise dans mes travaux quotidiennement pour faire des preuves d'essais par exemple Pros il est pratique et très professionnel et il couvre pratiquement trous le travail Cons ses mis a jour sont dés fois long et aussi la configuration Review Source CO Charles O. System administrator Education Management Used the software for: 2+ years ### "My 3 years of Experience with Dynamics 365" December 30, 2023 5.0 Pros Interactive user interface with easy to use navigation bars and menus. Cons Interruptions due to network bandwidth fluctuations. Review Source MK Muhannad K. sales manager Telecommunications Used the software for: 2+ years ### "Amazing Software" December 6, 2023 5.0 Pros Dynamics 365 is a great app provided by Microsoft to run your business12. It is easy to use and has a neat and clean UI Cons Customer support requires some support at times as they need some training when dealing with a customer and asking all the questions. The way they handle issues needs attention and they need to be trained. better work with Exquitech provider, they have the best support in Middle east & Europe Review Source HS Hannan S. Team Lead Inside Sales Information Technology and Services Used the software for: 2+ years ### "Managing our CRM and Operational Processing" February 23, 2022 4.0 Overall Dynamics 365 covers our operational needs and we as a business are satisfied with the operations. Pros With the help of Dynamics 365 our Operational processing and Database management has been streamlined. Once setup, the tools work seamlessly with little to no Downtime. Integration with other database management tools and reporting tools helps a lot. Cons Learning Curve while setup and occasional downtime or bugs Review Source MJ Milla J. Executive Head Education Management Used the software for: 6-12 months ### "Complete help system" July 22, 2022 5.0 I can use it at any stage, no complaints whatsoever, and our financial filling is in good order. Pros We used to struggle with our paperwork and for such a huge company, the paperwork was endless from getting invoices and sorting them, the outsourcing of credits and debits is also very expensive and this software just makes it all easy for us. Cons In the beginning, the training was a bit of a difficult thing, but with the help of your support staff we got everything in order and the company's accounting system flows much better. Reason for choosing Dynamics 365 Dynamics makes the financial department much easier to handle and I recommend it to as many clients as we can. Review Source IJC Irish Joy C. Bookkeeper Education Management Used the software for: 1-2 years ### "Dynamic 365 review" December 3, 2022 5.0 Dynamic 365 is excellent. Very good for businesses. Pros Dynamic 365 is very useful to businesses because it increased the agility of the business without increasing cost. Dynamic 375 is also explorable and customixable. Cons Dynamic 365 some customizations can be costly. Review Source Robert S. Senior Corporate Account Manager Retail Used the software for: 2+ years ### "Dynamics is a great tool for keep everything focused and maintained. " January 15, 2019 5.0 Microsoft Dynamics have eased up our work when it comes to track daily progress and monitor sales , mails and other spreadsheets. It's like a whole package with everything intact and bound. Pros The overview and dashboard of this tool is quite modern and sleek. It helps me to focus on my work with more efficiency and keeps track of the things in order to put in more improvement in it. We can track the mails, client history , orders , sales and finance matters. Thus , it helps in get rid of all other spreadsheets and spare tools. Every task can easily be performed with it and also can be monitored easily as well. Cons Dynamics got great set of tools of which some are quite complicated to use and implement .So it requires a bit of training to get hold on the things and the tools. And for some operations , Microsoft dynamics lacks some functions and tools for which we have to consult some other software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.