# Page 29 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 29 - Is Dynamics 365 the right CRM solution for you? Explore 5822 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5822) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 29 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 701-725 of 5822 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FA Fırat A. CEO Information Technology and Services Used the software for: 1-2 years ### "Build customer relationships on solid foundations." November 26, 2022 4.0 This is a great instance of an enterprise CRM that is intuitive and easy to use. First, the CRM is intuitive and easy to use. The user interface is very simple to navigate and provides a very clean, professional look. The Dynamics 365 CRM provides great value to the user. It has great features such as campaign management, sales tracking, customer relationship management, social media marketing, and more. Pros I have been using 1 year Dynamics 365 for a while now. The ability to easily create and send emails, access CRM from your mobile device (using Google Chrome) and integrate with Google Sheets is very helpful. The integration with Google Sheets is particularly useful, as it allows you to tag certain people in a spreadsheet, which has proven to be very helpful in managing who is able to view KPIs from a specific report. Cons In general, it worked stable and did not cause any problems, we were quite satisfied, but I think that if the pricing policy was a little more appropriate, it would be more demanded. Review Source FW Felicia W. CCS2 Hospital & Health Care Used the software for: 2+ years ### "Dynamics 365" August 13, 2023 5.0 n/a Pros easy to usewhen it works its fastIt can stand improvement Cons its sometimes slow It goes blankthe software crashes Reason for choosing Dynamics 365 its was microsoft Review Source VR Verified Reviewer engineer Chemicals Used the software for: 2+ years ### "Good enough" March 11, 2024 5.0 Pros In Dynamics 365, the team collaboration aspect and the ability to search through archived data were notable. The interaction within the team was smooth, and retrieving archived information was straightforward, contributing to a positive experience. Cons I found it challenging to navigate and understand the functionalities in Dynamics 365. Review Source BB Bas B. Service Delivery Manager IT Financial Services Used the software for: 2+ years ### "CRM with a lot of options but difficult to implement " January 1, 2024 5.0 Pros Much API possibilities.easy data Import. Nice lead funnel dashboards. Cons For every change you have to hire a consultant and they are not cheap Alternatives considered [Elements](https://www.capterra.com/p/196744/Elements/) Review Source RR Rachael R. Learning and Development Manager Hospital & Health Care Used the software for: 2+ years ### "Microsoft 365" April 29, 2024 5.0 Pros The ease of communication and task management make my day-to-day easier. Cons The double emails when a record is updated is not ideal. Review Source Talaya L. Business Owner Accounting Used the software for: 6-12 months ### "Great For Business" August 8, 2023 5.0 Great experience. The products are cool to use especially for your business Pros I like the features to help me use for my business and it helps me so much. This saves ne alot of time Cons The customer service needs improvement. I call them and sometimes it takes long to reach someone if you have questions Review Source Esther W. Lead Designer Financial Services Used the software for: 2+ years ### "Microsoft Dynamics 365" January 10, 2019 5.0 Dynamics 365 is an easy to use software, which has improved operation management such as organization staffing. It is also product with a friendly end user interface. Pros Microsoft Dynamics 365 is being used in multiple department of the company but not all . We use it in tracking the incoming client request, that is from the support to implementation. It also allows those members who are client-facing to be on the same application and work together in a more efficient manner. The software being a cloud solution helps some of the workers to even work remotely.In addition to that, the software is easy to use and easy to teach new users. Cons The customization feature is both a blessing and a curse . The more you customize it the it tend to lag. The software is also cumbersome to implement Review Source SD Sourabh D. Sr. technical Recruiter Information Technology and Services Used the software for: 1-2 years ### "Best editor." April 28, 2023 5.0 Microsoft Dynamics 365 is helps us to increase production of our business because it has lots of editing functions. For Example:- we take Microsoft Word it's help us to edit the resumes as we want to edit it they provide lots of features like draw, design, layout, reviews etc.... Pros It give us superior efficiency and good customer relationship and support. Cons Everything is fine but user have to take training to et speed on functions. Review Source VR Verified Reviewer Sales representative Translation and Localization Used the software for: 1-2 years ### "Dynamics" April 17, 2019 4.0 Pros Here we will talk about the local version of the software package. It is a CRM intended to accompany the sales force. It can also apply to a customer service. The tool has become really powerful since Microsoft decided to launch a lot on the subject. We thus find there the classic characteristics of a CRM: contact and account cards, followed by opportunities ... Cons There are some defects in CRM dynamics. First of all, licenses are very expensive for one premise versions. Moreover, in a large majority of cases they require an integration that is just as rewarding. Review Source NC Nikoloz C. CEO Entertainment Used the software for: 2+ years ### "Review of dynamics 365 after 3 years of using it" January 1, 2024 4.0 The implementation of Dynamics CRM represents a groundbreaking investment, empowering our sales team to navigate the digital terrain effortlessly while generating comprehensive sales reports. Through user-friendly web and mobile applications, our management can seamlessly analyze sales prospects and resolve any issues effortlessly. Pros Effortlessly obtain real-time information while engaged in your daily routines. Access the mobile app to conveniently review the complete history of previous customer interactions before setting out for any visits. Cons We seem to be experiencing an interruption in the connection to our main database, resulting in discrepancies in the data that have yet to be updated. Review Source Mathew F. Area Manager - Africa Financial Services Used the software for: 2+ years ### "My Experince with Dynamics 365, Love it" November 3, 2022 5.0 Pros Favourite feature is how easy it is to assign and manage tasks. The interface is customizable and this day to day work pretty easy as we are able to tailor this to our specific needs. Set up is fast and easy. The software integrates easily. Princing is fair considering the quality I get. Quite secure software. Support system is top notch. Report generations is simple and fun, I hated this until I used Dynamics 365. Cons I honestly have no challenges, used it for close to 4 years and I would’nt imagine working without Dynamics 365. Excellent software Review Source BS Ben S. MANAGER Writing and Editing Used the software for: 1-2 years ### "Dynamics 365: The best solution for your business growth and task management." December 7, 2020 5.0 Dynamics 365 has give me a more meaningful opportunity to transform my business into the digital era, giving me the best improvement marketing, sales and contact with your customers which improves organizational effectiveness. I will recommend Dynamics 365 to everyone who is searching for the best CRM/ERP software on the grounds that nothing is superior. Pros Dynamics 365 is the best software work with in terms of customer relationship management(CRM), which is key in business. it is very easily to master and also helps to manage our business such as finance, marketing with operations and sales in a more efficient and quick way. Cons The only cons I have with Dynamics365 is that, it takes a bit longer during it's setup period. Aside that it is very use to use ad still remains the best. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Because Dynamics is is very easy to setup and work with and also it is affordable in price option. Review Source AL Amos L. Supporto tecnico Information Technology and Services Used the software for: 2+ years ### "Indispensabile in una azienda moderna" August 7, 2023 4.0 Pros Ci siamo trovati benissimo in azienda da subito, eccellente per le fatturazioni automatiche della contabilità e per la gestione br automatica di schede clienti Cons Poco intuitivo nel totale, i colleghi poco pratici non riescono ad usare la suite senza assistenza da parte nostra Reason for choosing Dynamics 365 Rapporto qualità prezzo, aggiornabilita Review Source VR Verified Reviewer Review of sofrware Design Used the software for: Less than 6 months ### "Dynamics 365" September 2, 2023 5.0 it is very easy to use it is a nice software and the UI is also good and clean and if you need help the help box is right there. Pros value for money , ease of use features and customer support . Cons customizability is certainly doable but more challenging than a product like pipedirve. Review Source VR Verified Reviewer Sales Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "uno de los mejores CRM" December 24, 2022 5.0 He disfrutado trabajar con Microsoft Dynamics 365 Business, es fácil de usar y las API han hecho que sea más fácil personalizarlo según mis necesidades. Pros Microsoft Dynamics 365 Business Central es un gran producto, fácil de usar ya que tiene una excelente interfaz de usuario. La implementación es fácil y tomó muy poco tiempo. Tiene una funcionalidad local y basada en la nube que ha permitido flexibilidad laboral. Cons El costo de compra inicial es relativamente alto, principalmente para las pequeñas empresas. Review Source VR Verified Reviewer social media manager Education Management Used the software for: 6-12 months ### "Dynamics 365 is a powerful, all-in-one solution that can revolutionize how businesses operate. " October 7, 2023 5.0 scalability allows organizations to start with the applications they need and expand as their business grows, making it suitable for businesses of various sizes. Pros Users often appreciate the seamless integration of Dynamics 365 with other Microsoft products and services Cons While Dynamics 365 integrates well with other Microsoft products, integrating with third-party applications or legacy systems can sometimes be more challenging and may require additional development work. Review Source AR Alessandro R. Social media manager Marketing and Advertising Used the software for: 2+ years ### "Ho trovato la soluzione ai miei problemi " April 21, 2023 5.0 Pros Finalmente posso seguire i clienti senza problemi ,il nuovo aggiornamento è fantastico Cons Prima dell'aggiornamento non riuscivo ad utilizzare molto bene il programma Review Source Jeremy R. Supply Chain Coordinator Logistics and Supply Chain Used the software for: 6-12 months ### "Fascinating with sales tracking and real-time reporting." November 24, 2021 5.0 Magnificent with sales tracking and reporting. Reliable with team collaboration. Intuitive user interface. Cost effective and ease of use. Pros It's incredible with sales reporting and analytics. Reliable with team collaboration. Great with file sharing and document management. Intuitive user interface. Cons It's a great software with sales reporting. Review Source NG Nestor G. empleado Primary/Secondary Education Used the software for: 6-12 months ### "la segmentacion dynamica mas util alrededor de las plataformas " October 18, 2022 3.0 como usuario y observador de este estilo de herramientas el crm ,es fabuloso pues interactua en tiempo real ,y eso hace mas sencilla la comprension Pros lo que mas me ha gustado es la claridad que incorpora ,en la vida util de sus usuarios clientes ,ya que define la IA con sus expectativas sobre intereses comunes Cons tal vez ,no este dispuesta las 24 horas la atencion al cliente de lunes a domingo ,por ser una herramienta importante y muy utilizada Review Source ST Samuel T. Sales Manager Computer & Network Security Used the software for: 2+ years ### "Good tool to manage our customers" October 6, 2023 4.0 Better pipeline management of my sales force and very efficient prospecting management Pros Easy to use mobility and a user-friendly platform Cons It has many modules and I think more documentation is needed Review Source Sanjog G. Business Development Officer Financial Services Used the software for: 1-2 years ### "User friendly" March 20, 2020 5.0 The major reason for choosing this software is because it is powerful and scalable. for me it is easier to use. Controlling business becomes very easier with this software. Trust towards this company is the major reason of using this product. Pros The best part of this software is user friendly. Using this software is very easy.The software shows continuous improvement and growth which is a best part.The customizable feature of this software is the thing I am most impressed about.It has helped to increase efficiency and also led to increment of productivity. Its all in one platform is the best part like sales, customer service, field service and so on. Cons It might be difficult to for the beginners because of it extensive functionality. sometime we experience slow performance while using online version. Major disadvantage of this software is that there are several other alternatives cheaper than this software. Customization is expensive. Review Source MP Matthew P. Lead Principal Investigator Environmental Services Used the software for: 2+ years ### "CRM for Microsoft" June 9, 2022 3.0 We use Dynamics 365 as an alternative to SalesForce. SalesForce is likely more flexibly, adaptable, and more widely used. We chose Dynamics 365 because of his it integrates with Microsoft products, which we were already invested in. I compare this to the PC vs. Mac (SalesForce) debate. Pros Dynamics 365 is an integrated CRM solution that offers the flexibility and utility you need with the added advantage of being compatible with Microsoft Suite. The backend is also easy to adapt internally. Cons Explanations are hard to come by and customer support is not terribly convenience. The UX is also a challenge trying to manage workflows from leads to sales. Review Source SS Shahid S. Business Developer- Sales Ops Information Technology and Services Used the software for: 2+ years ### "Dynamics CRM is the leading industry CRM" August 20, 2019 5.0 Our sales process has improve and the processing time has been reduced for all orders. Dynamics has empower our sales team to make right decisions, they feel equipped with all necessary information. We are able to create better visibility for everyone and work sales performance management. Pros Reporting is made very easy with Dynamics, there are so many inbuilt templates for report and dashboard which can serve most of the needs. Our Sales flow has improve with Dynamic in place with better lead management. Sales team is most benefited as they feel equipped with the necessary information and they achieve better results. Page layout is very user friendly for all records, like opportunity, quote, account. The support team is very prompt and helpful, with their help you can use Dynamics to the best of it capabilities. Cons The only thing that I come across is, inline edit capability is not available in the reports. Apart I am very happy and satisfied using Dynamics Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We upgraded ourselves. Review Source SD Sally D. Office Manager Wholesale Used the software for: 2+ years ### "A review based on my use of your product" September 8, 2022 4.0 The only true problem we've had with Great Plains has been user error and the fact that we don't upgrade as soon as we should. Pros This product is fairly user friendly and easy to use. Cons I would prefer a few more keyboard shortcuts to next fields or screens but I'm not much of a mouse person and it seems the younger generations of employee's are so this system works to their advantage. Review Source CN Charlene N. Conseillere clients Automotive Used the software for: 2+ years ### "CRM : Idylle" December 7, 2023 4.0 Pros Sa simplicité d'exécution, Ses possibilités d'évolutions, Sa compatibilité dans notre métier Cons Quelques lenteurs par moment pénalisant dans le bon déroulement de nos activités. 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