# Page 3 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 3 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 51-75 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Karen C. Hr Airlines/Aviation Used the software for: 6-12 months ### "Strutturato " April 6, 2026 3.0 La mia esperienza è stata positiva ma non soddisfacente. Purtroppo non adattabile al tipo di azienda e contesto Pros Molto strutturato e conosciuto Sicuramente un colosso e quindi sicuro. Inoltre scalabile su altri paesi Cons Data la sua struttura molto rigida, per aziende ancora piccole risulta difficile customizzarlo e renderlo adattabile Review Source CB Carlos B. Supervisor de Inventarios Warehousing Used the software for: 6-12 months ### "Herramienta de alto valor para mí trabajo " July 30, 2025 5.0 Funciona mediante la optimización de aplicaciones que pueden ser integradas perfecto a la tecnología de Microsoft , es rápido y expréss Pros Me gusta porque es una solución que se encuentra en la nube y busca integrar lo mejor del CRM y RP creados por Microsoft Cons Esta diseñado para reunir toda la información en una sola plataforma incorporando la familiaridad de herramientas de productividad , eras más productivo y no encuentro el motivo por el cual no me gusta algo Review Source Hicham M. Freelance Character Designer Design Used the software for: 6-12 months ### "Dynamics 365 Review" August 7, 2025 5.0 Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed. The Start took some time to get adjusted to and learn, but it was worth it Pros The platform is a kind of all in one solution, offering many tools in one. I like that Microsoft softwares like Excel, LinkedIn, Teams and so on are integrated directly in Dynamics 365. Collaboration is a huge plus. Cons The learning curve is complex for beginners. The price for it is expensive. Performance can sometimes be problematic if you are working with large data. Review Source DL David L. Managing Member Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 Sales Is a Strong Performer" June 6, 2025 5.0 Been using since 2009 and find it essential in helping us run our business, manage customers, lead, and for marketing purposes. Pros Easy to customize software to add new fields and even new entities. Ability to integrate with other software applications including Microsoft Outlook. Cons Getting some of the email integration to work can take some work but is doable. Email is important for getting historical record of communications with customers, leads, etc. Review Source VR Verified Reviewer Digital asset manager Entertainment Used the software for: 6-12 months ### "The Complexity of Dynamics 365" March 18, 2026 1.0 Overall, I hardly use Dynamics 365 anymore now given its failings and even though I wish I could've mastered the app, they don't make it easy on the user. Pros I've always liked its robust reputation and big-picture business management system as well as integration with other 365 brand apps. Cons I even more dislike now the overstuffed features and functionality of the app is, wasting time and not generating any useful insights for my own private business. Review Source DN Divine N. Manager Food & Beverages Used the software for: 2+ years ### "Le best logiciel de vente" March 4, 2025 5.0 Sinon c'est toujours super de travailler sur dynamics il m'a permis de gérer les opportunités de vente, assurer une communication fluide et les données clients sont sécurisées. Pros Est un logiciel très puissant et professionnel pour la gestion de projets, et le marketing on peut ajouter des fonctionnalités spécifiques super outils. Cons Dynamics 365 n'est pas facile dans la navigation des fonctionnalités et le coût est élevé. Review Source AB Alexis B. Controller Warehousing Used the software for: 1-2 years ### "Dynamics 365 conversion" February 2, 2025 5.0 The whole process of converting from an in-house software to Dynamics 365 was so seamless. Maybe a few minor glitches but the Support team were able to easily get around whatever it was that caused the glitch. They were a great team. Pros Great ease of use, easy to learn and easy to convert from another software. So many ways to look information up. Cons I can't say there was anything I didn't like about D365 Alternatives considered [Infor SunSystems](https://www.capterra.com/p/166160/Infor-SunSystems/)[Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Reason for choosing Dynamics 365 more cost effective and high recommendations Switched from [Infor SunSystems](https://www.capterra.com/p/166160/Infor-SunSystems/) Infor SunSystems was not going to support the product any longer. Review Source EE Emily E. CEO E-Learning Used the software for: 6-12 months ### "Hard work but worth it" June 21, 2025 4.0 I basically found that it’s a powerful system, but not one you can just pick up and run with. Once it’s set up properly and everyone knows what they’re doing, it works really well and there’s loads of potential there if you’re a medium or large business that wants everything under one roof. Pros I really like how it pulls everything together in one place. You don’t have to jump between loads of separate systems because sales, marketing, finance, etc are all connected. It obviously works great with Microsoft tools too, so using Excel or Teams alongside it feels natural. The customisation options are solid as well; you can tailor it to fit your specific processes. Cons It’s definitely not the easiest thing to learn. Some parts feel quite jarring, and you’ll probably need training or support to get the most out of it. It can also get expensive, especially if you’re adding lots of modules or users. I wouldn’t recommend it for a small team unless you really need that level of functionality. Review Source AL Arielle L. Account Manager Computer Software Used the software for: 1-2 years ### "So many possibility - both a pro and con" May 6, 2025 4.0 We have a CRM software that utilizes Microsoft Dynamics as a part of the whole picture for the clients. Pros There’s a lot of potential with data, particularly for CRM, sales, software and marketing. Cons Because the possibilities are endless, it takes a while to really be able to take advantage of it at a company wide level. Review Source WL Warren L. General Manager Information Technology and Services Used the software for: 6-12 months ### "Dynamics, another excellent Microsoft addition" February 12, 2025 4.0 Dynamics, like the rest of the Office package, is easy to use and very easy to pickup for someone who's never used it. Pros The highlight is the integration with the complete Microsoft office package. Cons to have the ability to integrate with some of our other non Microsoft applications would be more than handy. This isn't always possible though. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Dynamics 365 Our reliance and experience with the Microsoft package gave it the edge. Our users were all aware of the 365 package and use it daily. Switched from [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) We use Office 365 for a lot of our business needs now, so wanted another Microsoft solution. Review Source GA Gabriel A. Sales Engineer Information Technology and Services Used the software for: 2+ years ### "Good CRM but it could even be better." March 15, 2025 3.0 I use Dynamics 365 CRM every day to check customer data & track my activities (calls, demonstrations, etc.). I prefer to use Salesforce CRM or Hubspot CRM Pros \- extensive data model: possible to create custom objects - able to capture all type of customer data Cons \- The interface could be more user-friendly, the standard one is not really the best - Sometimes it's hard to easily find what I am looking for - No auto-completion search with recent searches Review Source DR David R. Innovation director Environmental Services Used the software for: 2+ years ### "Comprehensive and Scalable Solution for Business Operations" October 26, 2024 5.0 My experience with Dynamics 365 has been positive overall. It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations. Pros What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs. Cons One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 O365 suite integration in the cloud, sharepoint and power automate/apps. Review Source AZ Adriana Z. PATIENT SERVICES COORDINATOR Hospital & Health Care Used the software for: 1-2 years ### "I LOVE MICROSOFT DYNAMICS 365" April 17, 2025 5.0 I would give it a 10 out of 10 every single time for affordability and ease of use and would recommend it to everyone for their workplace. Pros I've loved the low-cost options and real time data that I am able to update day to day as I need it!! Cons I have not had a bad experience with dynamics 365 even after 4 years of using it for both remote and in clinic work. Review Source MC Milica C. HR Generalist Construction Used the software for: 2+ years ### "User Friendly " January 13, 2025 4.0 Positive experience, very user friendly and easy to access data. Since this is a Microsoft product, it's easy to dump data into excel manipulate data to create your own reports. Pros Very easy to customize for a businesses needs. Cons The version we were using was a bit archaic and did not allow the employee to view their employee details in the system. Switched from [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Wanted a more versatile system that could enhance the business needs Review Source NK Nikhil K. Assistant Manager Finance and Accounts Food Production Used the software for: 1-2 years ### "Functional Consultant" December 8, 2024 5.0 Using Dynamics 365 in our company at all levels P2P, R2R, Finance Module, Production Module, Quality Check Pros Integrated all departments in one place, Finance, Purchase, Sale and Warehouse Cons Manual over-writing with code functionality Switched from [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) The quality check and review option was not available in the Tally for Product Manufacturing Review Source AB Aubrey B. Office Coordinator Construction Used the software for: 2+ years ### "Must have for businesses" December 2, 2024 5.0 Dynamics 365 has been essential for our business. I use Outlook, Word, Excel, OneDrive, and Teams daily and couldn't function without them! Pros My team is starting to use Teams and OneDrive more and I love that you can connect from anywhere and have access to all your documents. The team feature is also really nice because we can keep each department's documents separate but also have the ability to share with other departments. And you can control who has editing privileges. You also can see your version history which is really nice in case you need to go back to a previous version of a document. Cons There's not really much I dislike about Dynamics 365. If I had to choose, I'd say that I wish when you add an appointment to someone's calendar as a delegate that it would notify the person. Review Source EE Eugen E. IT Controller Information Technology and Services Used the software for: 1-2 years ### "Dynamics 365: Reliable data management" April 21, 2025 5.0 Pros Dynamics 365 makes managing and monitoring flows less tedious, allowing to set alerts against unauthorized access, duplicate entries, discrepancies Cons It doesn't make edits easier, big or minor changes need IT team present and take a while for contact support, processes are increasingly time aware Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "IT business solution that delivers" May 29, 2025 5.0 Robust business platform that streamlines operations, improves customer relationships, and provides valuable insights for growth. Pros Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency. Cons Initial setup complexity requires training, but extensive documentation and support resources make implementation manageable long-term. Review Source mL melissa L. Admin Construction Used the software for: I used a free trial ### "Complex but great tool" November 16, 2025 4.0 Pros Its a great value for your money, alot of neet features, not very many bugs pr issues. Simple to use. Cons The cost is a bit high and it can be diffucult to use depending on what you need it for.It also depends on microsoft can be a bit challenging Review Source BZ Brendan Z. Manufacturing Manager Biotechnology Used the software for: 2+ years ### "Good ERP system" April 11, 2025 4.0 Pros Very powerful tool for managing companies finances and inventories Cons can be very cumbersome to try and customize tasks that are not out of the box Review Source DT Delicia T. Quality and training manager Telecommunications Used the software for: 2+ years ### "Great for large companies with locations across the SU or World" November 5, 2024 5.0 L\*ove that i could work on this with other teams in many different locations across the US. Pros Love the fact i could create share and view documents from other employees in different states or remote workers. Cons Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right. Review Source ST Simon T. Cleint Development Manager Internet Used the software for: 6-12 months ### "Dynamics 365 is a great software designed to your businesses unify its processes" November 1, 2024 5.0 Its great it gives us comlete the picture of whats happeing in the business and helps us to analyze data and make meaningful improvments Pros Built-In Analytics helps us to make more informed and data driven decisions Cons Its a little more expensive and compicated than other but still has lots of benefits over other software Review Source RR Rick R. Director Computer Software Used the software for: 2+ years ### "Dynamics-a powerful database for contact and opportunity management" October 27, 2024 4.0 I have been using it daily since 2016 for sales prospecting, contact management, follow up management, opportunity tracking, account management. It also is the database of record for our prospect contact and email database, and also our client database. We have also customized Dynamics to track our clients annual software maintenance renewals. Pros Some improvements made in 2023 have made Dynamics much better than it was before for setting up screen views, arranging and filtering columns, and improved search options. Cons 1) The cost of marketing is very high compared to other email marketing services reporting can be complex, for example including fields from the associated account file is difficult or impossible when modifying the contact record search. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and salesforce has become even more complex than Dynamics Review Source BA Becky A. Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Middle of the road" March 20, 2025 3.0 we utilize it as a work order system. It works okay but with little training and less support it has been problematic. admittedly, it is probably an internal issue due to like of organizational training and support, but it seems hard to use for most team members Pros D365 has a tremendous number of options available Cons the screens are very busy and with multiple ways to enter info, it's difficult to have a standardized way to enter info Review Source MH Mark H. Operations Manager Education Management Used the software for: Less than 6 months ### "How Dynamics 365 affected a burgeoning education management company" June 26, 2025 3.0 Our company has used Dynamics 365 in working with clients and to grow the customer base of the business. In particular, our company's administration has had different dialog experiences with Dynamics 365. Pros Dynamics 365 has several advanced features for a unique experience for businesses of different types and services. Cons There is some complexities to Dynamics 365 that take a lot of time to get adjusted to and there isn't a strong tutorial option to learn them. Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.