# Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dynamics 365 the right CRM solution for you? Explore 5817 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5817) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Dynamics 365 Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem.“ March 6, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis.“ April 14, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 6-12 months. “The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and reporting allowed it to support complex business processes.“ April 15, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information.“ February 9, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort.“ February 9, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “Functionality and many of the issues still exist, which makes it difficult to use and navigate.“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 5817 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Junaid E. National IT Manager Hospitality Used the software for: 6-12 months ### "Powerfull All in one platform " September 13, 2025 4.0 Overall, Dynamics 365 is a powerful solution for business that need an all in one platform for managing operations and customer services. Pros Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity. Cons The platform can be overwhelming to setup and configure due to its complexity. Licensing costs add up quickly, especially if you need multiple modules. performance can sometimes lags if not optimized correctly. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 Our main reason was integration with existing Microsoft tools and customization options. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from Salesforce because Dynamics 365 provided great integration with Microsoft tools we already used, such as Office 365, Teams and Power BI. Review Source Bill L. Vice President of Sales and Operations Professional Training & Coaching Used the software for: 6-12 months ### "CRM Solutions for Complete sales" February 2, 2026 5.0 Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. Pros Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. Cons Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. Alternatives considered [Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/) Reason for choosing Dynamics 365 Franchise model was using it so we had to purchase it as a package option. Review Source BC Breanna C. bookkeeper Accounting Used the software for: 6-12 months ### "Worth the money!" April 13, 2026 5.0 It has everything... From printing checks, invoicing, Sales quotes and marketing. Everything you need to power your business is at your fingertips. Pros Business Central is one of the many key components and functions that is very easy to use with the support of Copilot! Made printing checks a breeze! Cons Nothing! its has so many essential tools and makes working remotely so much easier! Its the perfect app to streamline your business Review Source CD Christian D. Manager Medical Devices Used the software for: 2+ years ### "Room to Grow" May 1, 2025 3.0 Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an industry-leading CRM at this point. However, I'm hopeful that it will get to that point with further investment from Microsoft. Pros The platform is very robust with different modules and infinite capabilities, from sales to service management to marketing, to HR. I appreciate Microsoft's commitment to improvement in technology by integrating things like Teams and Copilot into our CRM workflow. Cons Microsoft makes you work with costly implementation partners to set up your system. The system also does not integrate naturally with Business Central on the accounting side. Make updates to the system can also take some time to learn through the advanced settings. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We had disparate systems across sales, field service, and accounting. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: 2+ years ### "Strong Capabilities, but Reliability Needs Improvement" February 9, 2026 4.0 Pros What I liked most about Dynamics 365 is how easy and natural it feels to use in day-to-day work. The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort. For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings. It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated. Cons it can sometimes feel unreliable due to frequent bugs, which can interrupt workflows and slow things down. The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information. Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement. Review Source VR Verified Reviewer IT Manager Legal Services Used the software for: 2+ years ### "Great experience using Dynamics 365!" December 19, 2025 4.0 Great experience using Dynamics 365! Overall, we are very happy using Dynamics 365 as there are a lot of different integrations for us. Pros Microsoft dynamics allows us to keep all of our information and tracking of users, and products into one place. There is seamless integration across users. Cons The integration across users is not super reliable. We experience a lot of lag and downtime between users. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reason for choosing Dynamics 365 Ability to easily integrate our file system with all of our other products in Dynamics 365. Review Source SC Stephanie C. Outside Sales Apparel & Fashion Used the software for: 2+ years ### "Easy and quick to use" July 29, 2025 4.0 Overall it was a great product to keep track of my database and set reminders to follow up with prospects. Pros This is the CRM used by my last job. I enjoyed the ease of use and figuring it out, in order to manage my day to day activity in the job. Cons It did not track emails. You had to integrate with another software to track emails and activity with customers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The company needed a more modern way to track activities in the CRM with more capabilities. Review Source RW Ray W. Senior Consultwnt Accounting Used the software for: 2+ years ### "Great Product that I recommend " November 14, 2025 5.0 Great product to be honest, many different modules. But very good user interface but can be costly for implementation. Pros Great product but can get expensive for the implementation. But would still recommend for your company as a erp system Cons The cost is quite a bit for implementation so please keep that in mind and budget for it so there wont be any surprises Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Company grew much bigger and needed a more robust producr Review Source MG Mansi G. Biller Accounting Used the software for: 6-12 months ### "Good Tool for big team working together!" October 3, 2025 4.0 It was a positive experience as a lot of people can work simultaneously on the same views, collaborate and share inquries. Pros Easy to navigate and manage several view screens.You can assign inquiries from yourself to the team members. Cons Sometimes when you are clicking among multiple screens your filter screen goes away, and you have to reapply your search or filter Switched from [TCR Online](https://www.capterra.com/p/193873/TCR-Online/) We were using multiple systems. This system integrated two systems for us and tied billing and invoicing to the payment side. Review Source PB Preet B. Accounts Receivable Construction Used the software for: 2+ years ### "Dynamic 365" March 2, 2026 5.0 The overall experience is powerful, integrated, and scalable — but requiring planning, training, and investment to fully realize its value. Pros Dynamics 365 works with the rest of the Microsoft ecosystem — for example Outlook, Teams, Excel, Azure, Power BI, Power Apps and Power Automate. Cons It require significant training. Sometimes too many clicks to complete tasks and Navigation isn’t always intuitive Review Source NK Nikhil K. Assistant Manager Finance and Accounts Food Production Used the software for: 1-2 years ### "Functional Consultant" December 8, 2024 5.0 Using Dynamics 365 in our company at all levels P2P, R2R, Finance Module, Production Module, Quality Check Pros Integrated all departments in one place, Finance, Purchase, Sale and Warehouse Cons Manual over-writing with code functionality Switched from [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) The quality check and review option was not available in the Tally for Product Manufacturing Review Source RR Rick R. Director Computer Software Used the software for: 2+ years ### "Dynamics-a powerful database for contact and opportunity management" October 27, 2024 4.0 I have been using it daily since 2016 for sales prospecting, contact management, follow up management, opportunity tracking, account management. It also is the database of record for our prospect contact and email database, and also our client database. We have also customized Dynamics to track our clients annual software maintenance renewals. Pros Some improvements made in 2023 have made Dynamics much better than it was before for setting up screen views, arranging and filtering columns, and improved search options. Cons 1) The cost of marketing is very high compared to other email marketing services reporting can be complex, for example including fields from the associated account file is difficult or impossible when modifying the contact record search. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and salesforce has become even more complex than Dynamics Review Source ADCT Allan Del Cris T. Onboarding specialist Outsourcing/Offshoring Used the software for: 2+ years ### "Honest review on Microsoft 365" August 3, 2025 5.0 Overall, Microsoft 365 is super functional and letting me be creative at work. My team didnt know that thr main tools were using is base from this which is similar to my previous company which gives me an edge. Pros At first, I didn't know the apps I've been using for more than 2 years was created from this apps but now that I know, It is an absolute wow! Been using an ATS type tools for more than 3 years and those tools created from this tools are super easy to use and be creative. Cons Nothing, Nonr that I can think of for over 3 years of using Merlin and Pulse as a back end of stools for customer or client engagement purposes. Review Source SS Sergio S. Ports Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Multi-country and multi-language capable platform." July 14, 2025 5.0 Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes. Furthermore, new sales projects can be activated extremely quickly in our environment. Finally, the system is highly scalable in terms of the data volumes and traffic to be managed. Pros This platform offers good solutions for multi-country and multi-language requirements and above all, appears to be highly scalable and performance oriented. Operational support is well positioned and responsive. I'm impressed by the solution's combination of cutting-edge technology, high performance and scalability. The fast loading times and robust architecture guarantee a seamless experience even with complex B2B requirements. Cons Although the backend takes the extensive possibilities into account, it is currently not really self-explanatory and at first glance, somewhat brittle in its operation. Review Source VR Verified Reviewer Dynamics Developer Machinery Used the software for: 2+ years ### "Greate CRM tool" May 16, 2025 4.0 Pros About its simple configuration, easy to build and strong security. Cons Sometimes, it is really slow and sometimes networks are getting disconnected. Review Source NR Nilisha R. Compensation specialist Individual & Family Services Used the software for: 1-2 years ### "Compensation Specialist " February 23, 2026 5.0 Pros Very easy to use. More functionality. Dynamics 365 put everything together under same umbrella and very much customizable and manageable. Cons Comparing it with other software, Microsoft is pretty good. However the cost is pretty high resulting to low adaptation among all staff. Review Source VR Verified Reviewer DMV clerk Automotive Used the software for: 1-2 years ### "Great Dynamic 365 " June 27, 2025 5.0 My overall experience has been great, updates happen often to make sure the program runs smoothly and fast. Pros As a cloud based solution, I enjoy how you are able to organize and manage different business and customer relations. Cons It’s hard to say what I least like just due to me first being introduced to it at work, but it’s hard to say because it’s a great software. Review Source DL David L. Managing Member Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 Sales Is a Strong Performer" June 6, 2025 5.0 Been using since 2009 and find it essential in helping us run our business, manage customers, lead, and for marketing purposes. Pros Easy to customize software to add new fields and even new entities. Ability to integrate with other software applications including Microsoft Outlook. Cons Getting some of the email integration to work can take some work but is doable. Email is important for getting historical record of communications with customers, leads, etc. Review Source AL Arielle L. Account Manager Computer Software Used the software for: 1-2 years ### "So many possibility - both a pro and con" May 6, 2025 4.0 We have a CRM software that utilizes Microsoft Dynamics as a part of the whole picture for the clients. Pros There’s a lot of potential with data, particularly for CRM, sales, software and marketing. Cons Because the possibilities are endless, it takes a while to really be able to take advantage of it at a company wide level. Review Source AZ Adriana Z. PATIENT SERVICES COORDINATOR Hospital & Health Care Used the software for: 1-2 years ### "I LOVE MICROSOFT DYNAMICS 365" April 17, 2025 5.0 I would give it a 10 out of 10 every single time for affordability and ease of use and would recommend it to everyone for their workplace. Pros I've loved the low-cost options and real time data that I am able to update day to day as I need it!! Cons I have not had a bad experience with dynamics 365 even after 4 years of using it for both remote and in clinic work. Review Source DT Delicia T. Quality and training manager Telecommunications Used the software for: 2+ years ### "Great for large companies with locations across the SU or World" November 5, 2024 5.0 L\*ove that i could work on this with other teams in many different locations across the US. Pros Love the fact i could create share and view documents from other employees in different states or remote workers. Cons Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right. Review Source mL melissa L. Admin Construction Used the software for: I used a free trial ### "Complex but great tool" November 16, 2025 4.0 Pros Its a great value for your money, alot of neet features, not very many bugs pr issues. Simple to use. Cons The cost is a bit high and it can be diffucult to use depending on what you need it for.It also depends on microsoft can be a bit challenging Review Source VR Verified Reviewer Global Solution Architect, Accounting and Tax Accounting Used the software for: 2+ years ### "Copilot gives a real boost to D365" January 1, 2026 5.0 Great tool, functional and user-friendly, now even more powerful with Copilot and the dedicated D365 Copilot. Pros The advent of Copilot makes data stored in D365 a real treasure trove - even for non-coders. Any user can experiment with meaningful AI use cases. Cons Sometimes it just freezes and you might need to start your task anew. Nothing else really to complain about. Review Source MH Mark H. Operations Manager Education Management Used the software for: Less than 6 months ### "How Dynamics 365 affected a burgeoning education management company" June 26, 2025 3.0 Our company has used Dynamics 365 in working with clients and to grow the customer base of the business. In particular, our company's administration has had different dialog experiences with Dynamics 365. Pros Dynamics 365 has several advanced features for a unique experience for businesses of different types and services. Cons There is some complexities to Dynamics 365 that take a lot of time to get adjusted to and there isn't a strong tutorial option to learn them. Review Source rR rachid R. business development manager Chemicals Used the software for: 1-2 years ### "Best Tool For professionals " November 25, 2024 5.0 great experience over all. the best tool for professionals Pros Dynamics 365 has a lot of great features, but one of the standout aspects is its integration capabilities. It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration. Cons One of the challenges with Dynamics 365 can be its complexity, especially for new users. The extensive range of features and customization options can be overwhelming and may require a steep learning curve. Additionally, the cost can be a concern for smaller businesses, as the pricing can add up depending on the modules and add-ons you choose. Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)