# Page 30 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 30 - Is Dynamics 365 the right CRM solution for you? Explore 5824 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5824) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 30 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 726-750 of 5824 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Professional Services Consultant Used the software for: 2+ years ### "The latest version of CRM 365 is lovely. Easy to access all my required forms from anywhere." February 8, 2018 5.0 Centralized customer data, tracking of communication over the course of a business relationship. Pros The Dynamics 365 version has better navigational menus. I can find the sections i need faster and with fewer clicks. The menu drop downs are logically arranged and visually easy to follow. I love the Advanced Find feature which allows me to create customised views of my data, and the fact that i have all my customer data/ interactions in once place is really advantageous. Cons Customised forms can become tedious in terms of how they load and close. Closing a form can sometimes take time. Also forms opening in a new tab tend to move navigation away form the focal screen. The synchronizing of CRM with Outlook can take a long time at start up of Outlook. Review Source VR Verified Reviewer RN Health, Wellness and Fitness Used the software for: 2+ years ### "Dynamics 365" September 22, 2022 5.0 poor Pros The ability to utilize various platforms within the software. Cons The price- very expensive for a small business. Review Source VR Verified Reviewer HR Lead Marketing and Advertising Used the software for: 1-2 years ### "Just a user - for what i use its OK!" June 17, 2021 5.0 Its a great experience, nothing to say when you understand what you are doing - i was surprised that in the ratings (on last page) it didn't ask : time management ! Pros Dynamics 365 is really user friendly, and easy to use. Only thing is : it takes time to calculate the time management when you enter hours. Cons I think we may not be using the tool to its best abilities, however, i would really say that its the visual presentation that is what i least appreciate in my opinion... if i'm being honest ! Review Source SJ Sabina J. Accountant Computer Software Used the software for: 2+ years ### "Complex CRM system for your business" June 20, 2023 4.0 Pros This was a first CRM software I got to know. Thanks to its complexity it took me some time to learn how to use it, but overall it is very convenient software to use from accounting point of view. The modules are very intuitive and I enjoyed the most how the module "settling of open transactions" worked. Since then I havent come across any other CRM software which would beat Dynamics. Cons It can be modified to your needs, but not much and the functions are quite limited. Also it is not cheap but I think the price is fair compared to its performance. Sometimes we experienced the system being too slow or closing completely. Reporting is difficult. Review Source VR Verified Reviewer Digital Marketing & CRM Specialist Information Services Used the software for: 2+ years ### "Ottima soluzione CRM" February 1, 2023 5.0 Pros Ormai sono più di 10 anni, di utilizzo giornaliero del CRM Dynamics, facile da customizzare, facile da utilizzare. Cons Software di facile utilizzo. Intuitivo, viene aggiornato constantemente. Review Source JG Jose G. Director Consumer Goods Used the software for: 1-2 years ### "Dynamics 365" July 17, 2022 3.0 Pros I am comparing the Dynamics software Versus SAP and it is a poor imitation, not very friendly to use. Cons All of it actually, it is very confusing for users. Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) it was a company decision Review Source Rachel H. Project Manager Pharmaceuticals Used the software for: Less than 6 months ### "Project Management Budgeting" August 18, 2022 4.0 Pros Entering time and correcting timesheets is simple and accurate. This software also allows for accurate line item documentation. Cons I do not like the budget report features. Our last software was much more efficient for budge monitoring from a project management perspecitive becuase it gave easy access to detailed user reports and it was simple to see the total charges along with any individuals responsible for exceeding budget limits. This made it straightforward for me to alert clients to any overages and extra charge fees prior to receipt of invoices, creating better customer engagement. Switched from [Replicon Time Tracking](https://www.capterra.com/p/5782/Replicon-TimeBill/) Company merger Review Source JJ Joel J. System analyst Information Technology and Services Used the software for: 1-2 years ### "Data visualisation, report, analysis" December 19, 2021 3.0 It is the most precious jewel to be used for the data science with other software or application integration Pros It is effective and cost effectiveness toward produce data analysis, management, scienc Cons It is proper integrated for the use for data analysis,management, science it is wonderful experience Reason for choosing Dynamics 365 It is best cost effective software o recommend for use on data visualisation, analysis,easy to understand. Review Source Joshua O. System Administrator Financial Services Used the software for: 6-12 months ### "Dynamics 365 for Human Resources Management is awesome!" December 18, 2022 4.0 Awesome app to manage all employee, and it helps in tracking employment developments. Pros It make Human Resources Management job easier when you onboard all staff into the app Cons it's not easy to setup as it requires highly skilled individual like a database person to work on the back end if you need to add more module Alternatives considered [CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/) Reason for choosing Dynamics 365 I choose Dynamics 365 because its a microsoft product and I can easily get technical support from Microsoft. Review Source GW Gustaf W. Principal Consultant, CIO Information Technology and Services Used the software for: 2+ years ### "Best integrated CRM system" November 7, 2022 5.0 Easy to use, easy to use where you are, if it is in Outlook or on a mobile device. Also enables integrations on both no-/low-code perspectives as with complex code-based integrations and customizations. There are only a few things this system cannot really do, and in those cases, it probably shouldn't anyway. Pros As no systems are islands anymore, selecting a system that is in the heart of Microsoft's strategy enables integrations to many common systems like Office 365, datalakes, Power BI, e-signature solutions etc. with small effort. The power of the underlaying Power Platform and also the rest of the Microsoft stack makes it incredibly powerful. Cons Licensing is a bit complex and hard to understand. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Lime Go](https://www.capterra.com/p/229083/Lime-Go/)[Lime CRM](https://www.capterra.com/p/129925/Lime/) Reason for choosing Dynamics 365 It is so much easier to adapt to the business and enable digitilization with the underlying Power Platform to a level that none of the above can do. Review Source caroline W. Warehouse Supervisor Logistics and Supply Chain Used the software for: 6-12 months ### "Inconceivable software with lead tracking." November 16, 2021 5.0 Wonderful with lead tracking. Reliable with sales tracking. Convenient with boasting sales. Intuitive and mobile friendly app. Pros Efficient with lead tracking. Magnificent with account management. Help with boasting sales. The mobile app is friendly and intuitive. Cons It's an great software with lead tracking. Review Source CN Christian N. Customer Service Rep Consumer Goods Used the software for: 6-12 months ### "Dynamics 365 Review" November 24, 2023 5.0 100% perfect, documentation, letters, tasks, it is easy to usr Pros Easy to use all tasks for small businesses and personal use Cons None so far, can be use for small businesses and personal Review Source VB Victoria B. Technician Consumer Services Used the software for: 2+ years ### "A do it all in one program¡" July 24, 2023 3.0 Overall I highly recommend Dynamics 365 to businesses looking to optimize their processes and drive growth. Pros I loved that it has a simplistic and completely user friendly system set up where I can do everything I need to with one app. It makes storing and finding everything for my records easier on me as well Cons The initial setup process is a little rough and occasionally it has glitches or bugs during prime operation times Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Just decided I liked it more that quickbooks personally Review Source ES Eka S. Administrastive Clerk Architecture & Planning Used the software for: Less than 6 months ### "Dynaimcs 365 try it." February 15, 2021 4.0 have access anywhere to manage the business, can find out information about business developments, then make it easier to work with each other even though different departments Pros it has flexibility, Every process carried out by every part of the company is connected, giving management the ability to make predictions, and ultimately make decisions for the next steps. The modules are integrated, to make business processes and data flow not only fast but accurate. and Dynamics 365 makes collaboration between departments easy. Data generated from each business process by one department can be accessed in real-time by other departments. Each team member will know the status of the previous process that should be done by the other team, so they can easily understand how to achieve it. we will have access to real-time information. When talking to customers, the sales department will have information on orders (sales orders) that have or are currently happening. All parties involved in the business process will receive the latest information that will support the completion of these tasks. Whenever the application is no longer needed, customers can make their own choice. With the subscribe method, customers can also go further in achieving company cost-effectiveness Cons Although the available modules are quite complete, the available modules are still at a basic level. Review Source VR Verified Reviewer Data Analyst Consumer Electronics Used the software for: 1-2 years ### "Microsoft Dynamics" November 4, 2019 5.0 My overall experience during the implementation was not very good. However, I now enjoy using the software very much and its much better. Pros I like that Microsoft Dynamics is easy to use and has many features to manage customer information. In the beginning it was slow and difficult to use. However, Microsoft has stepped up it's game and fixed many of the issues it had. I also like that it the tool interacts with other software to make our job easier. Cons I don't like that it can get very slow at times. Additionally that the engineers are not very flexible with features changes, however, i am sure they have a reason for this. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) My understanding is that Microsoft Dynamics is a least expensive option. Review Source GD Glauco D. E-Commerce Architect Health, Wellness and Fitness Used the software for: 2+ years ### "Good product" November 12, 2021 4.0 Pros Customer services functionalities are really good. Warehouse functionalities are easy to use and very intuitive. Cons Some functionalities are difficult to use. Still some functionalities present performance issues that need attention from the Vendor. Review Source VR Verified Reviewer Consultant Staffing and Recruiting Used the software for: 2+ years ### "Best Sales CRM I've Used." January 13, 2022 5.0 Pros I have come from Hubspot, and a range of other CRM solutions and none have the capability that Dynamics has. Microsoft has so many integrations, and utilising them is one of the essential items to our success. Cons It does take a while to get used to, but once you have learnt and implemented a few workflows to your liking, the system gets so easy it is almost on autoplay. Review Source DM Disha M. Executive Financial Services Used the software for: 1-2 years ### "Database Factory" December 8, 2022 5.0 Overall experience is amazing, help me get more leads, one place to find entire database for past years as well Pros Easy access , convenient, without hassle Cons If we can implement leadership to software, like the way we have in work profile Switched from [Salesforce Communications Cloud](https://www.capterra.com/p/10001939/Communications-Cloud/) Change of department and company Review Source Kamau G. Marketing Co- ordinator Outreach Services Hospital & Health Care Used the software for: 2+ years ### "Dynamics 365, Secure and Easy to use " November 29, 2022 5.0 Pros Integration with other Microsoft products like Outlook which I use daily saves me alot of time. Enables fairly quick quoting reducing the turnaround time for getting back to clients, we all love a quick resolution. Customization is easy. Easy to manage leads, we can track new prospects and convert them to customers. UI is straightforward and plain. Customer service is commendable Cons No dislikes for the many years I have used Dynamics 365, Microsoft never dissapoints with its products Review Source andrew G. Regional Coordinator Research Used the software for: 2+ years ### "All Information About Clients in One Place." December 14, 2018 5.0 It is an easy to use tool with a friendly user interface that helps us to know what is needed of our clients . It is a tool that i would highly recommend. Pros We use Dynamics CRM across the entire Organization, the difference is some of the department frequently use it more than others.The software allows all the employees in the different departments to share account information about our present and prospective clients. There is no need to call or email other department to inquire about clients since all the information is provided in one place,where every employee can access.I like the user friendliness of the software and easy it is to customize the account. Cons We always have issue with duplicated files and tracking them is time consuming. Review Source MR Mark R. Senior IT Support Engineer Banking Used the software for: 1-2 years ### "Dynamics 365 - Full Featured Tool" March 19, 2022 5.0 Dynamics is a full featured tool Pros \*Microsoft Dynamics empowers you to gather information that keeps your staff educated and up to speed. \*A concentrated client data framework can guarantee your workers are saving time by decreasing follow-up time. \*It also customizes your security levels to fit your needs. \*More tools and features. Cons \*Dynamics is a bit complicated for a new user, yet when you begin utilizing then not return to any another product. \*Difficulties in managing permissions due to the high number of customizations. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source DM Dev M. Author Broadcast Media Used the software for: 6-12 months ### "Customer Relationship Management with Microsoft Dynamics 365" October 30, 2020 5.0 Microsoft Dynamics 365 has been an excellent software in management of sales tracking ability. It has been helping our team alot in fulfilling customer's CRM needs at ease. Pros The most things that I like in here are 1. Its Ease of use 2. Excellent tracking ability 3. Faultless in usability 4. Higher Enterprising Offers within it 5. Flexibility in working as any type of software work I honestly recommend Microsoft Dynamics 365 to make your work simple and time saving. Cons In fact there are these cons mostly observed 1. Setup takes a bit longtime but it gives the flexibility in customizing each and every aspect in it. 2. Isn't easy for the fresher clients to use it full fledgedly 3. As it is Cloud based the sparing of information is kind of moderate 4. Customization options are little. So, I would recommend it to be numerous which makes setup ease 5. Rare crashes noticed in mobile application as well as in desktop. For the beginners it becomes a bit complex to setup to their functionality but ones you are setup it takes a huge part in making you a pro Review Source AP Amit P. Dynamics CE consultant Information Technology and Services Used the software for: 2+ years ### "A good solid client nurturing platform with tons of features" November 7, 2022 5.0 Pros Easy to use and trading staff. Data structure is consistence making it easy for new dev to start working on the project. Reliable performance with good delivery rate Cons At times some of the features are buggy but nothing deal breaker. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 Because it’s a Microsoft product and has good azure connectivity. Review Source RC Riabilitazione C. Finance Manager Hospital & Health Care Used the software for: 1-2 years ### "Effortless and Automated Business Managing Approach " April 22, 2024 5.0 Pros Dynamics 365 has all the accounting extensions, and it saves on business customer support through the solid CRM. Cons Dynamics 365 has perfect planners, and there is no limitations on its management capabilities. Review Source YK Yasar K. WeTransfer bio Accounting Used the software for: 6-12 months ### "Dynamic 365 review " October 5, 2023 5.0 Guaranteed to be the best in my experience Pros Very nice and fantastic machine, strong and reliable Cons This is a great example of the future and will last for a long time, hopefully it will be upgraded further Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.