# Page 31 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 31 - Is Dynamics 365 the right CRM solution for you? Explore 5820 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5820) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 31 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 751-775 of 5820 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Amit P. Dynamics CE consultant Information Technology and Services Used the software for: 2+ years ### "A good solid client nurturing platform with tons of features" November 7, 2022 5.0 Pros Easy to use and trading staff. Data structure is consistence making it easy for new dev to start working on the project. Reliable performance with good delivery rate Cons At times some of the features are buggy but nothing deal breaker. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 Because it’s a Microsoft product and has good azure connectivity. Review Source RC Riabilitazione C. Finance Manager Hospital & Health Care Used the software for: 1-2 years ### "Effortless and Automated Business Managing Approach " April 22, 2024 5.0 Pros Dynamics 365 has all the accounting extensions, and it saves on business customer support through the solid CRM. Cons Dynamics 365 has perfect planners, and there is no limitations on its management capabilities. Review Source YK Yasar K. WeTransfer bio Accounting Used the software for: 6-12 months ### "Dynamic 365 review " October 5, 2023 5.0 Guaranteed to be the best in my experience Pros Very nice and fantastic machine, strong and reliable Cons This is a great example of the future and will last for a long time, hopefully it will be upgraded further Review Source jesus M. Consultor de Servicio y Soporte Information Technology and Services Used the software for: 2+ years ### "Dynamics, a product for your business." December 20, 2018 5.0 This application allows you to use and organize work areas, define roles and generate a history of all requests made by customers and attended by the company where I work. Pros The most I like this software is that it simplifies the management of subsidiaries by organizing and providing useful information about customers. In my case I use this software to manage the requests made by clients and provide support in the resolution of the same according to the date and priority of each request. All this in a fast, efficient and simple way. Cons So far, the only issue I've had with the program has been some compatibility problems with browsers such as Google Chrome in which sometimes this tool is not shown completely or the options do not load properly. Review Source Muhammad I. Accounts Officer Information Technology and Services Used the software for: 1-2 years ### "Dynamics 365 Your Business Partner" August 9, 2022 5.0 Billing automation process is my main point of concern. Pros Its easy to use. Its helpful in import and export of legacy data. Cons Its user interface can be improved to help users in managing thier tasks. Review Source VR Verified Reviewer Research Analyst Research Used the software for: 6-12 months ### "Dynamics 365- Sales" March 7, 2024 4.0 Pros Dynamics 365 Sales offers us robust tools and capabilities to simplify our sales processes, improve customer relationships, and make informed decisions based on data. Also, I appreciate being able to access the entire customer profile and see a snapshot of all activity and account details. Cons For some process, this tool is not cost efficient Review Source IN Isaiah N. Digital sales manager Financial Services Used the software for: 1-2 years ### "Nyangens dynamic 365 reviews" November 4, 2023 5.0 In general I have had a nice experience with invoicing and has really helped me deliver invoices on time Pros The smooth invoice processing. This impressed me as i felt it is friendly for new people trying it out Cons Its customer support is slow at times and one is forced to wait for long Review Source Mogne Julio N. Costumer Service and other Consumer Electronics Used the software for: 6-12 months ### "Dynamic-365 Professional Resource to Develop your company" February 22, 2021 5.0 It is an asset that permits you to create through the administration of this stage, it is conceivable to get proficient devices that help in the improvement of your business tasks. Pros It is a smart business asset arranging apparatus fit for addressing all necessities as indicated by the particular attributes of the organization. It permits me to begin with what is insignificantly fundamental and create as per business transformations. The organization in any area, medium/huge limit, can arrange itself with its own Dynamics 365 with its various applications and assets than this apparatus. You can utilize advanced knowledge to be nearer to clients and improve tasks. Rethinking items, administrations and plans of action. Through the administration of this stage. It is an expert device that helps in the streamlining of your business tasks. Cons The significant thing is to have information and get an acceptance of the various periods of the instrument to comprehend and deal with it, in an enormous number of clients utilize the fundamentals of the program, we risk not having an adaptable advancement for our organization. Reason for choosing Dynamics 365 I utilize Dynamic 365 in light of the fact that it is a reasonable device. Review Source JM Jonathan M. Business Analyst Computer Hardware Used the software for: 2+ years ### "Works fine on our end" May 4, 2023 4.0 Works fine for what I need. Pros While assisting customers with their issues fast enough and time management becomes crucial. Cons Data management is complicated, at times for large amounts of data it will frost or not provide full data. Review Source AJ Ali J. Project Engineer Construction Used the software for: 2+ years ### "Easy To Use And User Friendly" June 29, 2023 5.0 Great Pros Contact Management, Export/Import, Task Management, Tracking Management, Mobile Access. Cons Increase System Performance and Stability Review Source BT Bernice T. Instructional Design Education Management Used the software for: 1-2 years ### "Energizing Businesses Management Operation with Dynamic 365" February 1, 2021 5.0 With Dynamic 365 Education, I was able to develop portals, wikis, and posts on the knowledge base to enable my students communicate and collaborate more effectively. Pros 1\. Microsoft Dynamics 365 allows users to link and view their data from a single location. This kills time-consuming, checking and approval and makes beyond any doubt, clients continuously have up-to-date data. As it has Outlook/Exchange sync functionality, the software can attach email, calendar, and contact data. 2. Dynamics 365 has AI-powered highlights that can assist you anticipate request and convey items on time. In near-real-time, you can schedule supply and delivery and prevent overstocking and stock-outs. Development scheduling and allocation of resources can also be automated and streamlined by the product. 3. Dynamics 365 has social tuning tools that allow you on social media to monitor, react, and analyze conversations about your brand. It moreover gives you opportunities to lock in together with your clients, make strides your item or benefit, and increment client maintenance. Cons 1\. Its client interface plan isn't disentangled sufficient for smooth route, particularly on the report pages. 2. Mass data entering isn’t exceptionally simple. Review Source Betsy C. Virtual Assistant Public Relations and Communications Used the software for: 6-12 months ### "Betsy's Review" May 17, 2024 5.0 Pros The effectiveness , and time-saving nature. Cons The complexity for first-time users which is Ok once a person gets used to it. Review Source JFP Jia Fretz P. CSR Outsourcing/Offshoring Used the software for: 1-2 years ### "Dynamics 365 Review" March 28, 2023 5.0 Overall, UI that is simple and contemporary. full compatibility with other Microsoft products Pros I appreciate how simple the interface is to use and that you can design your own dashboard displays to help you extract certain reports. The CRM is extremely user-friendly and requires little training. As I am only a user, I must request that an administrator develop new specialized reports for me because they are essential for my client sales and client prospecting work. Cons Auditing needs a strong commitment to data accuracy and occasionally can be picky. It is advised that staff members receive further training on how to make the most of it. Review Source CD Carlo D. Svilupptore Computer Software Used the software for: 6-12 months ### "Recensione Dynamics365 per fatture e gestione pipeline di vendità" October 11, 2023 4.0 Nel complesso sono contento del nostro utilizzo di dynamics365 Pros La gestione semplificata della pipeline di vendita e le fatture online sono molto utili e semplici da usare Cons Il costo non é propriamente accessibile a tutte le aziende Review Source VR Verified Reviewer Audit Senior Accounting Used the software for: 6-12 months ### "Great for Account Management" May 16, 2024 5.0 I like the tool, although the design is pretty much outdated. Pros It solves account management problems faster than other tools. Cons I really do not like the feeling that I am working on Windows XP Review Source Diego A. Senior Support Specialist Information Technology and Services Used the software for: 2+ years ### "Customizable and robust product" March 25, 2021 5.0 I use it every day for our company. We use it internally and we also troubleshoot inside customer's environments. So far, I can say that anything can happen with this CRM. Customizing it for your needs can be great but can also lead to issues due to relationships and the fact that you can use managed and unmanaged solutions. A good CRM Admin will take care of your environment, but there are a lot that don't know much and have caused great damage to their environment. I don't thin Dynamics CRM is that user-friendly compared to other CRMs. Pros This software can be customizable with so many solutions you can install, but it can also be set to be pretty simple and straightforward. Cons Most Microsoft Products lack beauty and sleek design, and this is one of them. Menus can be confusing sometimes along with terminology. Review Source NM Nomfundo M. Admin Internet Used the software for: 6-12 months ### "Increase productivity here" April 3, 2024 5.0 It made my work easy I can compile my work in a second. Pros It is easy to set up. It have various options you choose how to use it. Can be modified quickly you do your job like a robot. Cons It needs computer skills not for unskilled Alternatives considered [Notepad++](https://www.capterra.com/p/185965/Notepad/) Reason for choosing Dynamics 365 It was recommended by a friend. And I saw all the features I wanted Review Source BB Bayero B. Opérateur NOC Information Technology and Services Used the software for: 2+ years ### "Best cloud " February 16, 2023 5.0 It's recommended if you have 500 plus employees Pros It's a compotes Pacakge of all in one Microsoft office, Enterprise resource planning ( ERP) and customer relationship management (CRM). It's best in the market as it has best cyber security in the world. Pay as you go is the best part. Cons It's don't like it's license part. One must have their system licensed with ms or other like Linux. Could work on implementing with open source. Price is also little high. Most people go for open source in case of low budget. Review Source RC Robert C. Chairman Consumer Goods Used the software for: 1-2 years ### "Worst CRM" September 5, 2023 2.0 Not very good since Microsoft never sorted out the issues reported. Pros Nothing positive about this CRM, cumbersome, complicated, and relies on Algorithms that do not work 100% Cons After 2 years of setup issues and reports to Microsoft about various issues, we gave up and lost our money and our IT time Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We thought that Dynamics will offer enhanced functionality Review Source CR Chloe R. Sales CoOrdinator Building Materials Used the software for: 1-2 years ### "Reliable" November 2, 2023 4.0 Pros I thoroughly enjoy its link through to the power BI dashboard. This provides transparency and can drill down exactly what is “trending” Cons Can be glitchy and slow when working in a meeting. This may improve as the teams become more used to the system. Review Source VR Verified Reviewer Assosciate manager Computer Software Used the software for: Less than 6 months ### "An effecient but non-user friendly CRM" April 1, 2023 3.0 We got it only because we had microsoft licenses and the cost was relatively less than other CRMS Pros Not much to be honest. Would not have liked to make the switch if it wasn't made essential by the boss Cons The interface is not user friendly at all. Plus setting up workflows is a pain because of the UI and some aspects are unnecessarily complicated Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce licences were expensive Review Source Elisha W. Personal Assistant E-Learning Used the software for: 1-2 years ### "Review of Microsoft Dynamics 365" January 22, 2021 5.0 Helps me track the incomes, billing, sales, taxes and marketing. All at the one place. Pros I have been using Dynamics 365 for a long time now and what I can say firstly is that the software had updated frequently as time went on. The possibilities on this software is so wide that I believe the only limit would be your own creative juices not flowing. The integration between other Microsoft software makes it perfect use in all aspects. The layouts are great, utilizing it is easy and the software is not costly. Cons I can only list two. One being, reaction time and two, there is an unreasonable amount of windows, screens and tabs. Making it hard to first time clients. Review Source Maria B. Accountant Accounting Used the software for: 1-2 years ### "A simple but useful software." August 13, 2018 5.0 Pros This software is easy to use as everyone has used Microsoft software at least once. The price of this software is also very reasonable. Accessing of tools in the software is also very effective and easy. The link of the software with outlook is also a fantastic feature. As you can send emails directly and have pre designed templates. You can also synchronize all the data to OneDrive and access it from another device. Cons It has some bugs when new updates are released. For some of the new users its difficult in the beginning to understand the software and when you setup the software it requires initial customization which is difficult for the beginners. I have faced the problem that signing in to their mobile app is very slow and takes a lot of response time. It is not friendly with Gmail which is very irritating for the new users. Review Source RT Ramon T. Owner Accounting Used the software for: 2+ years ### "Dynamics 365" January 19, 2022 4.0 Microsoft Dynamics 365 is the best item for CRM I have at any point utilized more than 3 years now,its simple to use,user agreeable, simple to send and exceptionally coordinates with Office 365 Suite which improves collaboration and brilliant choices making. Additionally exceptionally intergrates with Ms Dynamics which assists with upgrading collaboration and high safety efforts and openness. " Pros Probably the best element of this product is that it's not difficult to utilize and instinctive to comprehend. Cons However, i might want to see a few improvement as far as the route format. There is dependably a worry about cost and execution. Reason for choosing Dynamics 365 Improve customer relations/service, improve business process outcomes, cost management Review Source Matthew S. Deployment Specialist Automotive Used the software for: 1-2 years ### "Potential Through Practice" June 22, 2018 3.0 The software becomes easier as you use it and learn the limitations as well as the benefits. I use this software daily in my job. I find the more I am in it, the more comfortable it becomes. The main issue I have with the software is that it may not be completely designed to handle what we are throwing at it; But what software is? Pros \-Potential of various tasks -Organization of various Products -Normally responsive database -Offers some means of customization -Allows for tracking and Automation of services -Nice Provision of Analytics and various charting Cons \-Software does alot of things OK but seems to lack Greatness -Not great for overall project management (at least in the CRM world) -GUI seems very limited vs other software packages. -When the database slows down, it slows way down. -May be good to track individual things, but would not recommend for multiple product divisions simultaneously Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.