# Page 32 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 32 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 32 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 776-800 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elisha W. Personal Assistant E-Learning Used the software for: 1-2 years ### "Review of Microsoft Dynamics 365" January 22, 2021 5.0 Helps me track the incomes, billing, sales, taxes and marketing. All at the one place. Pros I have been using Dynamics 365 for a long time now and what I can say firstly is that the software had updated frequently as time went on. The possibilities on this software is so wide that I believe the only limit would be your own creative juices not flowing. The integration between other Microsoft software makes it perfect use in all aspects. The layouts are great, utilizing it is easy and the software is not costly. Cons I can only list two. One being, reaction time and two, there is an unreasonable amount of windows, screens and tabs. Making it hard to first time clients. Review Source Maria B. Accountant Accounting Used the software for: 1-2 years ### "A simple but useful software." August 13, 2018 5.0 Pros This software is easy to use as everyone has used Microsoft software at least once. The price of this software is also very reasonable. Accessing of tools in the software is also very effective and easy. The link of the software with outlook is also a fantastic feature. As you can send emails directly and have pre designed templates. You can also synchronize all the data to OneDrive and access it from another device. Cons It has some bugs when new updates are released. For some of the new users its difficult in the beginning to understand the software and when you setup the software it requires initial customization which is difficult for the beginners. I have faced the problem that signing in to their mobile app is very slow and takes a lot of response time. It is not friendly with Gmail which is very irritating for the new users. Review Source RT Ramon T. Owner Accounting Used the software for: 2+ years ### "Dynamics 365" January 19, 2022 4.0 Microsoft Dynamics 365 is the best item for CRM I have at any point utilized more than 3 years now,its simple to use,user agreeable, simple to send and exceptionally coordinates with Office 365 Suite which improves collaboration and brilliant choices making. Additionally exceptionally intergrates with Ms Dynamics which assists with upgrading collaboration and high safety efforts and openness. " Pros Probably the best element of this product is that it's not difficult to utilize and instinctive to comprehend. Cons However, i might want to see a few improvement as far as the route format. There is dependably a worry about cost and execution. Reason for choosing Dynamics 365 Improve customer relations/service, improve business process outcomes, cost management Review Source Matthew S. Deployment Specialist Automotive Used the software for: 1-2 years ### "Potential Through Practice" June 22, 2018 3.0 The software becomes easier as you use it and learn the limitations as well as the benefits. I use this software daily in my job. I find the more I am in it, the more comfortable it becomes. The main issue I have with the software is that it may not be completely designed to handle what we are throwing at it; But what software is? Pros \-Potential of various tasks -Organization of various Products -Normally responsive database -Offers some means of customization -Allows for tracking and Automation of services -Nice Provision of Analytics and various charting Cons \-Software does alot of things OK but seems to lack Greatness -Not great for overall project management (at least in the CRM world) -GUI seems very limited vs other software packages. -When the database slows down, it slows way down. -May be good to track individual things, but would not recommend for multiple product divisions simultaneously Review Source Huy H. Quality Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Systematic, Visualize, Integrate data/management but high investment for setup, optimize, training " November 27, 2018 4.0 We have been using its package for Financing and Manufacturing firms. It is great in overall, but it still needs a lot of works and effort to optimize from the beginning. It can save a lot of time and effort after learning curve and system becomes stable. However, it still quite complex and requires more works if your company needs to change something. Pros Microsoft Dynamics is a great choice for the company to visualize all data and communication. - The workflow is quite simple and easy to create and manage the process based on a common concept. - Visualize all insight data, which helps us to make a decision quickly and see more opportunities and gaps as well. - The user interface, integration with Outlook, Excel, etc.. is similar to others Microsoft software that most companies are using. - Easy to track, view and follow-up from Customer data Cons \- It takes time to set up and optimize from the beginning, especially for the non-IT functions. - It seems a challenge to work offline and it seems a bug when syncing data when we back online. - If anything with data or system, it will be not easy to get support and resolve on-time - The report/data need more templates and optimization, which can adapt with particular firm/organization's expectiation Review Source Hiran T. Mechanical Engineer Oil & Energy Used the software for: 1-2 years ### "Made resource planning of enterprise intergrated and simple." December 30, 2020 4.0 Management is made easy by integrating the tasks and to monitor the employees. Pros Integration of Microsoft Outlook able user to connect the recipients mail and track tasks. The Mobile experience of Dynamics 365 is user-friendly with layouts, editable grids, workspaces and work flow tasks. Relationship insights feature help user to track the tasks assigned to the organization employees. Cons Need improvements in some features like time tracking, partner management, sales performance management, For marketing automation add-on is need to be done. Review Source sN shreya N. Management Accountant Accounting Used the software for: 2+ years ### "User friendly application " January 3, 2024 4.0 Pros This application has capacity to handle high volume of data.Easy and user friendly application and has lot of features where we can do changes according to our requirements Cons The features which i feel it's lacking is it gets slow where the data is high which get into disconnection Review Source SL Samantha L. Accounting Assistant Accounting Used the software for: 2+ years ### "Very nice useful software." August 1, 2022 4.0 This is very useful software as long as you have proper training. There are a lot of unknown features that manuals or training make very helpful Pros Being able to see immediate transfers between accounts Cons Some of the reports I needed to run would not display any information despite there being values that should have been on the reports Review Source VR Verified Reviewer Team Lead Sales/ Solutions Architect Information Technology and Services Used the software for: 2+ years ### "Microsoft Dynamics CRM Review" August 27, 2020 5.0 Pros The aspect I like most about the software is how easy it is to create a process flow to enable two or more entities to communicate or be able to share data and information together very easy. How to simplify your apps after creating an entity. Cons The creation of plugins and working on some certain calculated fields its sometimes time consuming. Alternatives considered [Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Dynamics 365 I choose dynamics over this other software because of its unique cloud base service. And due to the company already having office 365 subscription there was no need for a three party software to handle the company needs when Dynamics 365 could handle it. Review Source SK Shadrack K. System Administrator Insurance Used the software for: 6-12 months ### "Magnificent for it's greatness with activity tracking." November 30, 2021 5.0 Excellent with lead tracking. Efficient with sales pipeline management. Great with activity tracking. Intuitive user interface. Reliable with workflow management. Pros It's effective and terrific with activity tracking. Great with lead tracking. Efficient with real-time reporting. Intuitive user interface. Cons Efficient and great with lead management. Review Source FT Flor T. Administrative Analyst Telecommunications Used the software for: 1-2 years ### "Excellent tool" May 2, 2023 5.0 Very good experience because for any activity that I need to carry out, this platform helps me to organize/solve it Pros The best way to have a legal, safe product with several useful tools for any activity in which you are working Cons It is not a bad thing since there are many tools, the detail is that you have to take courses to master them, which is fine since the applications are improved every time Review Source VR Verified Reviewer Dispatcher Automotive Used the software for: 6-12 months ### "Dynamics 365 short review" May 5, 2023 5.0 Making schedules for job shifts, driver schedules, and any kind of tables and in general information input that needs to be delivered to somebody. Pros I mostly use excel and word for information input and making sheets and tables needed for my job and it is perfect for those kind of stuff. Cons At first, it was a bit of complex interface until you get through some training/tutorials and get used to it. Review Source Karim A. Logistics specialist Marketing and Advertising Used the software for: 2+ years ### "Years of using Dynamic 365" April 25, 2023 5.0 it was amazing Pros everything about it, at amazon all of us use office products and can't work without it Cons it's easy and no work can be done without it Review Source DH Dan H. IT manager Environmental Services Used the software for: 2+ years ### "As a CRM it is easy to use, as a business tool it is not easy to configure" January 13, 2023 4.0 We used the on-premise version of Dynamics before and tested the 365 version.I liked it, but on the balance of cost and resources, we decided to let it go. Pros I like the interface, it sits well in the 365 graphic user interface and everything is customisable to a granular level. Cons The service is hard to connect to on-premise tools like AD and requires a good level of understanding in how to get it to talk to online forms etc.'Security is good, but getting the MFA working took a long time. Alternatives considered [Workbooks](https://www.capterra.com/p/109648/Workbooks-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Xero](https://www.capterra.com/p/120109/Xero/) Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed to scrap the on-premise version of Dynamics due to cost and resource constraints. Review Source JT Jondre T. Devops Telecommunications Used the software for: 1-2 years ### "Dynamics honest review" September 7, 2023 5.0 My experience is relatively positive about the whole dynamics. Pros It provides better much value to the company. It give structure to the business process flows. Cons The feature I like leased was the online connections. Review Source Rami H. Internal Auditor Accounting Used the software for: 1-2 years ### "Dynamic 365 is true added value for our business" February 22, 2021 5.0 Its the great choose the our managers had made when they decided to setup dynamics 365 in our company. Pros Since we started using Microsoft Dynamics 365 as a accounting department we start feel the different between it and our old accounting software we were used, Dynamics 365 is easier more than any other software I used as a Internal Accountant. all modules are easy to reach and use and export report or adding new entry is very simple and fast. Also Assets and Inventory is easy to deal with in this great software. Cons honestly I didn't face any issue while using dynamics 365. Review Source Brian N. ACCOUNTANT AT KENYA COMMERCIAL BANK Banking Used the software for: 1-2 years ### "a great CRM application" November 30, 2018 5.0 It has been helping us to follow up the sales of our products to our customers. It has been helping us to maintain a good relationship between us and our clients. We are able to handle their concerns and implement the right solutions without delays. Pros I like how it brings many operations at one source. This tool has been helping us to do more operations at one time accordingly. It is one of the best CRM in the market that integrates well with other software like share point. We have been using this product in following up of our sales, marketing progress and customer's feedback. i like the fact that I can be able to customize this product according to my expectations. This allows us to organize and delegate our duties to our junior staffs swiftly. Cons I wish they can lower the cost of the product to allow many business people to afford it; mostly in developing counties. Review Source CÖ Cevdet Ö. Project Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Dynamics 365" April 18, 2023 5.0 My experience with Dynamics 365 has been positive overall. Pros Dynamics 365 is offers a wide range of features and functionalities. It integrates various modules, such as sales, marketing, finance, and operations, to provide a comprehensive view of your business processes. The software is easy to use, and its cloud-based deployment ensures that you can access it from anywhere, anytime. Cons Dynamics 365 has some drawbacks. Firstly, the pricing is a bit high. Secondly, the software's user interface can be overwhelming and confusing, making it difficult to navigate for the times first using. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Scoro](https://www.capterra.com/p/142042/Scoro/)[vcita](https://www.capterra.com/p/142264/Appointment-Scheduling/) Reason for choosing Dynamics 365 Complete view of operations, cloud-based deployment, advanced analytics and reporting capabilities Review Source EF Edifon F. Data analyst Food & Beverages Used the software for: 1-2 years ### "Aid me connect" February 19, 2023 5.0 Pros It is very flexible and dynamic to use, especially for data analysis and forecasting Cons It is very expensive especially for one who one to dive into it, it features are too plenty for beginners to understand Review Source Paweł P. IT Business Relationship Analyst Food Production Used the software for: Less than 6 months ### "Dynamics 365 as a highly customizable tool to increase productivity." August 6, 2021 5.0 Dynamics 365 is very flexible and can be used in many different business cases. We stared with creating a Project Management tool, but definitely there's more to come with extending Dynamics usability across the company. Pros Dynamics 365 offers lots of different modules under its umbrella. What I liked most is that it integrates with other MS O365 applications and it's highly customizable. You can build a CRM database, automate workflow tasks with the help of Power Automate and see the analytics in Power BI tool (and many, many more!). Cons Dynamics licensing is quite complex to understand. There's a lot of misleading information on the Internet regarding the pricing, even the information on Microsoft site doesn't provide accurate details. Reason for choosing Dynamics 365 The company is focusing on using many products from Microsoft suite and it was a natural step to select Dynamics 365. Review Source Argenis Jose R. Ingeniero en Mantenimiento Used the software for: 2+ years ### " is a line of ERP and CRM software owned and developed by Microsoft" March 29, 2018 4.0 it is an integral solution, it gathers all the processes referred to the areas of finance, supply chain management, sales and marketing, project management or human resources to have all the factors controlled. In this way, all the information is accessible and can be related and coordinated for a more complete management. It improves the accomplishment and assignment of tasks, thanks to a total administration of the same ones. Each employee will have access to the information, documents and all the other elements that he requires in an intuitive and personalized way according to his needs, which will cause a consequent improvement of the performance Pros Regardless of how you access and use the systems, Microsoft business solutions are designed to start using them quickly and to help grow effectively as needs change. Mobile and cloud solutions are becoming a means to transform business processes and offer new ways of working Cons The reliability of the services depends on the technological and financial capacity of the providers. The centralization of the applications and the storage of the data originates an interdependence of the service providers. Review Source Abdul Haleem M. Assistant Accountant Airlines/Aviation Used the software for: 2+ years ### "Dynamics Review " June 5, 2020 5.0 As this dynamics software make my life easier always. Because all departments can work on this single software. For example Finance, Human resources, Flight dispatch, Reservations, Passenger check-in, Luggage handling, Flight & Terminal Maintenance, Inventory, Ground Handling etc. Pros User friendly software. Where bigginers can start using easily with basic training. I was using as an accountant so I was given most of the departments access, it make my work easier rather than going physically to ask each departments for collect data. Cons If any difficulties faced I will be informing the developrs to help on that particular issue and get it resolved. So it will take sometime to rectify. Other than that nothing to dislike. Review Source Oluwakorede D. Manager Financial Services Used the software for: 2+ years ### "Great Product, packed with awesome features!" May 18, 2019 4.0 I would say that Microsoft Dynamics CRM could be defined as “easier” simply because it is a smaller solution and it has very good integrated tools for customization. Microsoft Dynamics CRM makes it easy to import solutions, easier Licensing, customization and installation process. This has saved my company a great deal of time in delivering on the job to our clients and has also eased business processes. Pros 1\. Great customer support from Microsoft. 2. Microsoft dynamics packs in a great deal of features. 3. Value provided is commensurate to fee charged. Cons 1\. Limited file and data storage: It pacts in some additional cost to ensure sufficient data and file storage. 2. Microsoft Dynamics is a great tool but I worry about the privacy of my data. Review Source VR Verified Reviewer Founder Legal Services Used the software for: 6-12 months ### "Accessibility to All" November 2, 2022 5.0 It's the best tool for customer relationahip management and resource planning Pros It's an all in one business solution centre Cons None that I can think of. Just wish it goes through 2028 Review Source Lana S. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "The most effective and powerful software with outstanding outlook services as well." November 27, 2018 5.0 It is used to perform several business obligations quickly and easily. This is no doubt the superb software that keeps other business platforms connected with its unique ability of integrating the system. There is availability of multiple functions with the single. Pros The best part of Dynamics 365 is that it provides multiple things under one roof that may be belonging to sales, field service or customer service and many many more. It is extremely easy to use and provides quick solutions to our problems. It provides easy ways of communications and tracking various things immediately. Another worth mentioning feature of this software is its ability of integrating Customer Relationship management perfectly as well as Professional services automation. If one is looking for cost effective system then surely D365 is highly recommended so in this way making it more popular day by day. Cons Dynamics is going perfect. According to my experience of using Dynamics there is nothing much for cons. It does not create problems. One issue that I have to come across with, is the singing in on mobile. It takes sometimes long time. I will be after getting rid of facing this issue. Otherwise I am a frequent user of this application and it works outstandingly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.