# Page 34 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 34 - Is Dynamics 365 the right CRM solution for you? Explore 5823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5823) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 34 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 826-850 of 5823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Jr Python Developer Information Technology and Services Used the software for: 2+ years ### "One of the best ERP softwares in the market...." July 24, 2019 4.0 Pros MS Dynamics Axapta is the ERP tool I've used for more than 2 years now, and is really worth the investment for your company. Report generation, forms customization, ledger/voucher creation /posting is all a piece of cake for this tool. Cons The installation process is pretty heavy, but also not very subtle at times and requires good domain knowledge and expertise. Reason for choosing Dynamics 365 Cost -effective, more flexible. Review Source Gary F. Owner Information Technology and Services Used the software for: 1-2 years ### "Enhancing Business Operations with a Versatile CRM Solution" May 5, 2024 5.0 Pros Dynamics 365 has significantly improved our business processes by providing a centralized platform for managing customer data, automating workflows, and monitoring performance. The seamless integration with other Microsoft applications and the ability to customize modules based on our specific requirements have enabled us to enhance productivity and deliver exceptional customer experiences. Cons Dynamics 365's implementation can be complex, be sure to allocate sufficient time and resources for setup and training. Review Source Oliver Elijah L. Senior Operations Manager Information Services Used the software for: 2+ years ### "It is positive and negative ... with satisfactory results." December 8, 2018 5.0 We have several users who are remotely working with Microsoft Dynamics 365. We had a negative and positive impact. At the time of implementation we had many delays because we did not have a very experienced staff. But when Dynamics 365 was working perfectly we had a considerably high ROI. I think it took us a long time to implement it but in the end we managed to obtain the positive results that we were looking for. Pros It has an excellent integration with other Microsoft products, which gives us a positive ROI. In addition, Dynamics 365 is very useful for remote users. We managed to track our projects thanks to the programmed emails and sales campaigns (We can schedule projects and meetings). We increase efficiency with automated tasks and workflows. Without a doubt it is a powerful and very efficient software. Cons Dynamics 365 is an excellent software, but it is necessary to have an expert staff due to the complexity of its functions (complex learning curve). When we implemented Dynamics 365 we lost a lot of time thanks to complexity. You have to have IT experts. Review Source Fabiola R. supervisor de servecios especialisados Used the software for: 1-2 years ### " is a solution, dedicated management of customer relations (CRM), sales, marketing and service." March 29, 2018 5.0 It's about being able to show in a simple and direct way, some answers about which business processes, we can cover with Dynamics CRM. So that we quickly identify the benefits of CRM for our organization. Pros Review data in any format with a single click, Create new rules for any specific opportunity so that they can be easily consulted, sorted or filtered and have control over frequently used fields by setting your personal preferences to track what is most applicable to the user without the participation of technicians or administrators. Cons os CRM-Disruption during the implementation process-New information management for both clients and workers of companies-The risk that is not effective and adaptable to our company as it could be for another.-The risk that is assumes that all data is in the cloud instead of a server Review Source safou safou L. comptable Accounting Used the software for: 6-12 months ### "The best all-in-one management software." June 27, 2022 5.0 Pros What I liked most about this software is that it brings together ten complementary applications that allow you to gain in productivity by optimising operational processes, to develop your turnover by optimising the customer experience, and to solidify and expand your customer base. Cons Its price is too high and often does not facilitate access to small companies that do not have sufficient means. Review Source MM Musa M. Software Developer Computer Software Used the software for: I used a free trial ### "Dynamics 365 review " June 6, 2024 5.0 Pros The integration of ERP and CRM capabilities allows managing sales, customer service, finance, and operations from a single, unified platform. This integration streamlines workflows and improves data accuracy by reducing the need for multiple disparate systems. Dynamics 365 also leverages advanced technologies like artificial intelligence and machine learning, providing predictive insights and automating routine tasks to boost productivity. Cons Due to its extensive range of features and customization options, users often require substantial training to effectively utilize the software, which can be time-consuming and costly. Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets. There may also be challenges with data migration from legacy systems, which can lead to temporary disruptions in business operations. Furthermore, while the cloud-based nature of Dynamics 365 provides flexibility, it also means that businesses are reliant on internet connectivity and Microsoft's cloud services, potentially posing risks related to data security and privacy. Review Source VR Verified Reviewer IT MANAGER Education Management Used the software for: 6-12 months ### "the best ERP that provide budgeting, project Managment financiales and accounting." October 20, 2023 5.0 Best "ERP" that helps companies to improve their business growth. Pros i think is the best ERP that provide budgeting, project Managment financiales and accounting. Cons Need lot of trainings, and lot of time for the integration. Review Source VR Verified Reviewer Coordinador de Mesa Government Administration Used the software for: 6-12 months ### "Dynamics 365 for students" March 19, 2023 4.0 If you own a large company and do not have an already established system, this application is for you. It is not that easy to use since it combines many applications, but there is always an external team that can help you. This application will eliminate many logistical tasks that were not shared with the others before. Pros I like that with this tool I can connect all the company's processes with mine; and at the same time be able to use all the data that is possessed in different applications such as LinkedIn, Office 365 and Azure. Cons What I like the least is that there are always problems importing a solution into the application, and the possible solutions provided by Support almost never work. Review Source FA Fon A. Proprietor Restaurants Used the software for: 6-12 months ### "Helps the company and customers to improve their communications." March 12, 2021 5.0 Since having this product, we have seen an increase in company revenue due to increase in sales as this product helps us to facilitate communications between the company and its clients. Also the overall techniques which helps employees to be attentive to customers helped us greatly in the overall growth of our company. Pros The possibility of interacting between users and clients, and its ease of use is what makes Microsoft Dynamics 365 the best. In addition, it's interface also makes it very easy and straight forward to register negotiations between user and clients. Due to the need of our company to grow financially and to also generate trust between the company and its clients is what made us to implement and use Microsoft Dynamics 365. Cons The scripts of Microsoft Dynamics 365 affects its performance to an extend, and the program is also unpleasant when used on a tablet when one is out and about. These a what I like least about the product. Switched from [Accruent](https://www.capterra.com/p/129088/Accruent/) What prompted us to make the switch is the overall product functionality of Microsoft Dynamics 365 and the overall costs associated with the product. Review Source KH Kayd H. game dev Computer Games Used the software for: 6-12 months ### "comprehensive business application" April 29, 2023 5.0 Work amazingly. Truly love it Pros Dynamics 365 is a remarkable software that offers businesses and organizations various benefits, such as enhanced customer relationship management, streamlined operations, and improved decision-making. As a user of Dynamics 365, it is easy to appreciate the software's user-friendly interface, flexibility, and customization options. It's a great investment for any business or organization looking to streamline its operations and improve its overall performance. Therefore, I highly recommend Dynamics 365 to anyone in search of a reliable and efficient business management solution Cons the learning curve. But if you're great with tech or willingly to work, it is 100% worth it Review Source Aphiwe D. Freelancer Computer & Network Security Used the software for: 6-12 months ### "Dynamic 365 is the solution! " January 14, 2021 5.0 Dynamics 365 is the solution for everyone and every business out there. It has been a great experience for me to have this software. Pros When I was starting my business about a year ago, it wasn't easy for everything was going south I had no tools to develop my business then Dynamic 365 was introduced to me and from then everything changed, I've seen some developments and improvements day in day out. The support you get from the Dynamic 365 Team is unbelievable, it makes things easier for new users and its a great software I recommend for everyone. Cons For the past months I've been using this software for me everything has been great, the support, tools, pricing and everything is spot on. Review Source DA David A. IT Administrator Information Technology and Services Used the software for: 6-12 months ### "Die Stärken und Schwächen von Microsoft Dynamics 365" September 22, 2023 5.0 Sehr gut, da man hier viele Möglichkeiten hatDer Kostenfaktor darf aber nicht vergessen werden Pros Dynamics 365 bietet eine breite Palette von Anwendungen für verschiedene Geschäftsbereiche, einschließlich Vertrieb, Marketing, Kundenservice, Finanzen und mehr.Es bietet für viele Sachen einfache Anbindungen oder Tools Cons Dynamics 365 kann teuer sein, insbesondere wenn Sie viele Benutzer oder umfangreiche Funktionen benötigen Review Source VR Verified Reviewer Quality Assurance Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Dynamics 365" July 26, 2022 4.0 My overall experience is positive. Dynamics 365 provides opportunities to build out the business on many levels (for multiple departments), and provides the ability to keep the majority of your information in one location. It also has the ability to "talk" to other software. Pros This software provides endless opportunities for business organization and management. It provides abilities for supply chain, accounting, warehouses, etc. It can be built out as needed, depending on business needs. Cons I believe it could be a little more user friendly, but once used consecutively, it is not so bad to catch onto. Review Source Lindsey Raye P. Marketing Automation Specialist Marketing and Advertising Used the software for: I used a free trial ### "Dynamics 365 CRM and MA " May 11, 2024 5.0 Pros Ability to use multiple data points to use for audience segmentation Cons The leads and contacts or opportunities are hard to connect Review Source PS Pierre S. software Computer Software Used the software for: 6-12 months ### "Meilleur damme de logiciel en ligne" July 5, 2023 5.0 Il me permet de mieux attirer les clientèles et m'apporte beaucoup de revenu Pros Logiciel très personnalisableFonctionnalité complète Cons Pas adapter aux très petites entreprises Switched from [Sellsy](https://www.capterra.com/p/133104/Sellsy/) Je cherchai à changer d'environnement pour plus d'expériences Review Source LB Laurent B. Responsable relation client Food Production Used the software for: 2+ years ### "Gestion de la relation client " June 30, 2023 5.0 Tous est réunis dans une et même application. Pros La gamme d’application Dynamics 365 est un ensemble de d’applications très pratique pour la gestion commerciale et les taches de gestion de la relation client. Cons Le prix peut être assez élevé pour certains. Cependant le service est au rendez-vous. Review Source Luis M. Director Financial Services Used the software for: I used a free trial ### "Dynamics 365 is the secret weapon for business" November 18, 2022 5.0 Good Services is not negotiable and if there is other companies selling the same products then the competitors risk is minimized with good service and Dynamics 365 improves the quality of your clientservice. Pros What I like the most is that I can serve my customers faster and better with this powerful tool and it is integrated with suite of Microsoft office. Cons I can not identify cons at this point. The program is a refreshing discovery for sales forces. I recomend this software Review Source Kerry M. Marketing Specialist Building Materials Used the software for: 2+ years ### "So Simple to Use!" July 16, 2019 5.0 Overall, this is a really easy system to train my entire staff on and it helps that we can see who has had what interaction with a client so we aren't performing the exact same tasks without realizing it. Pros I love how easy it is to set up new clients, connect them to other customer files I have and share it with my sales force. I also like how it can link to Act-On and I can see who has communicated with a client and what activities have been done. Cons Writing a custom report is not easy and I've asked for help plenty of times when I can't seem to get it working correctly. Also, sometimes the search button does not let you look for something glaringly obvious. Review Source KY Kevin Y. Solution Architect Computer Software Used the software for: 2+ years ### "Dynamics 365 Business Central On Premise" October 23, 2018 3.0 Solution provider to the Different Clients across Canada and industry. Pros The ERP is very Similar to Dynamics NAV 2018 and prior Version with a lot of flexibility and same user interface that makes it easy and friendly to use. The New version now offers Extension that would help Customer Tailored there needs rather that Customize their needs. This means that the Effort of Upgrading the system from a prior version should be simplified. This also means that Customer now truly gets what their annual Renewal was supposed to help them with - which is ge tto the newer system without cost, although they are customized. The Software also provided Cloud or on Premise Deployment flexibility which means that organization can have either options. 1) Cons A)No Transformation tool yet available for Client wanting to Convert C/AL into AL. B) Limited Onsite Analytics tool and BI tools C) There has been changes in Licensing, from Perpetual to Dynamics 365 Business Central on-premises Licensing for Named User- That's back to where we where before Nav 2009 with BRL pricing. D) New Extension format is still unclear leaving ISV stranded if they need to transform their solution or keep it in the new format. Review Source Tameem A. Property Advidor Real Estate Used the software for: 6-12 months ### "Great choice " November 27, 2023 5.0 Pros Amazing service helped us a lot to improve our reports Cons I believe it can be little slow on some PC or laptops Review Source AM Analou M. Sales staff Marketing and Advertising Used the software for: 2+ years ### "Affordable and adds a lot of value" April 24, 2023 5.0 But over all its a good help for us who wants our work get easily done. Pros Very user friendly if you know your computer very well.it helps keep the records of client. The are also easy to call when there is some issues. Cons Sometimes just having trouble converting pdfs to excel or word documents.also getting error sometimes. Review Source GD Gwénaël D. Juriste Government Administration Used the software for: 1-2 years ### "Dynamics 365" March 11, 2024 5.0 Pros Extraire les informations du système dans des rapports simples est une bonne chose à condition des les laisser dans le même format. Les rapports de base sont aisément lisibles et vous pourrez obtenir les chiffres dont vous avez besoin en mettant à jour les champs. Cons Peut avoir des soucis de lenteurs s'il y a trop d'utilisateurs simultanément. Il manque certaines fonctionnalités telles que le batch c et p. Ce serait utile et permettrait de gagner du temps. Review Source JR Jamalia R. Freelancer Marketing and Advertising Used the software for: 1-2 years ### "Dynamics 365 review " March 3, 2023 5.0 not an obvious explanation not to try it out in the event that you figure it can help you. The Microsoft account supervisory group will work with you to track down an ideal choice for your requirements and put you in a good position. Pros The preparation and monetary association assists the deals with rising, helps keep great records of clients in line. Exceptionally easy to use assuming that you realize your PC well. Cons Client care has experienced because of the dropped messages, restricted UI and tedious ticket passage. Clients and representatives the same stay away from the framework. Reason for choosing Dynamics 365 this item is staggeringly splendid and the expense for passage is low to such an extent that there is no great explanation not to try it out assuming you figure it can help you. The Microsoft account supervisory group will work with you to find Review Source CG Cindy G. Business Applications Manager Information Technology and Services Used the software for: 2+ years ### "Not an Ideal CRM" April 4, 2024 4.0 Pros As the administrator, I appreciate that Dynamics resembles the other Office 365 products by way of administration, UI, and UX. Cons I don't feel that Dynamics is the best CRM solution out there by any means. Microsoft is not a CRM provider; they just offer a CRM solution. If given the choice, I would go with a CRM from a provider that specializes in CRM software. Dynamics does not have the capabilities or functionality we need at my organization, but we chose it because it is a Microsoft product and integrates well with other Microsoft products. That being said, the user experience and admin experience are both lacking, and I would not recommend this product to others looking for a robust CRM. Review Source Abner J. CIO SOH (Service Operation Hub) Management Consulting Used the software for: 2+ years ### "AppDynamics review" July 27, 2018 4.0 full access to all servers in different environments Pros Easy to use and very intuitive, i use this application on a daily basis and so far so good, the dashboard is very easy to configure but the most useful feature is the node map, this allows me to overview the flow and where the might be an event, very useful for monitoring and taking preventives actions. Cons when you are on a read-only version of the dashboard, no only you are not allowed to create your own dashboard but no are not able to see de descriptions on the event list, it just tells you there was an event but it does not specify what was the event about. 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