# Page 34 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 34 - Is Dynamics 365 the right CRM solution for you? Explore 5810 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5810) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 34 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 826-850 of 5810 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Godfrey Eric M. Systems Expert Pharmaceuticals Used the software for: 1-2 years ### "Go to Dynamics" December 28, 2020 5.0 This has by far been one of the best CRMs i have had the pleasure of using. There is still room for growth and I am certain that this will be the best software for everyone with similar needs as my organization's. Pros Some of the features I have explored and enjoyed while using this software are Microsoft flow, Azure and the integration with apps like ToDo/Tasks by planner. The cost of this software is also very affordable and compared to the quality of account management resources offered, very lucrative and worth a look. Now that collaboration has even been made easier using MS teams, dynamics 365 provides a good platform to track every kind of action in the organization. Supports access management that is actually better than most similar tier software applications Cons The biggest challenge currently that I have faced is to do with support, I think that could be improved. There seems to be a knowledge gap when you reach out for support and even though most feedback can help resolve issues, sometimes it doesn't. It is understandable that the constant updates can be hard to keep track of and this is one of the factors that makes this product very user friendly and high quality. Review Source KS Ketan S. Properietor Information Technology and Services Used the software for: 1-2 years ### "Microsoft Dynamics 365 Review" April 6, 2022 5.0 Pros Store Requisition, Generate PO, Purchase order, Purchase Entry, Sell Order & all reports easy to work, fast & good with high quality Cons Product Coding system requires improvement & requires optimize system Review Source Vikram B. Business Partner Used the software for: 2+ years ### "Distinct CRM tool ." January 10, 2018 4.0 Pros I like the fact its features are very distinct from every other CRM I have touched in the industry so far. It enable us import and export data, and create automated work flows which only makes our work better and much more efficient. Integrates well too with Outlook and that's icing on the cake for the sales team. Cons Dynamics pricing seems to have taken on a steep course for the past few years, maybe the product value is worth the price though. However ,Dynamic also has a lengthy learning curve ; new sales colleagues at work have had to undergo an in-house training course lasting over a month ,to even get started with this program. Review Source Funashi M. System Administrator Mining & Metals Used the software for: 2+ years ### "Dynamics Changing Businesses" September 9, 2019 5.0 The application is dynamic and easy to use. Its self guiding to do some task linking modules as you can move from one page to another without having to close or open a fresh page. EG from a stock Item you can explode/link into invoices, customers, Cost, quantity on PO/SO and so on. Pros Microsoft Dynamics has changed the business landscape helping both small and larger businesses with an ERP solution that matches almost every need and business type. Recent business version and release updates are intuitive and easier to setup Cons Recent Dynamics versions have worked around the Inventory which is now easier to manage than previously when there so many issues surrounding the accuracy and clear view of stock. Review Source AS Abishek S. Tem Lead Computer Software Used the software for: 2+ years ### "Dynamics 365 ERP" October 4, 2022 5.0 Good for large enterprise Pros Dashboard and out of box features Time management Integration E invoicing Gst Cons Performance and processing. Microsoft managed production. Reason for choosing Dynamics 365 Support Review Source Douglas A. Assistant Computer & Network Security Used the software for: 1-2 years ### "Service clients " August 23, 2023 5.0 Pros Il offre une variété de fonctionnalité adéquat Elle offres des solutions vraiment complète aux entreprises Bien avec les autres logiciels comme Excel Cons C'est trop cher vraiment il va falloir réfléchir à comment faire pour celà Review Source VR Verified Reviewer Tecnico Food & Beverages Used the software for: 1-2 years ### "Problemas de servidores" August 19, 2023 3.0 Pros La facilidad para contabilizar tanto pagos como cobros. Cons El “lag” constante que se experimenta. Debe ser por los servidores, pero se experimentan bastantes cortes en el servicio. Review Source oA osama A. eng Food Production Used the software for: 1-2 years ### "Review and evaluation of Office" April 30, 2023 5.0 In fact, I achieved a lot of work with the help of the program Pros The product is good, easy to use and multifunctional and depend on it in many of my daily work Cons In fact, I have not had a problem dealing with the product until now Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing Dynamics 365 For its superiority in many respects Review Source MK Monique K. Director of claims Insurance Used the software for: 1-2 years ### "Dynamics 365" July 2, 2023 5.0 It’s been a pretty good experience Pros It’s an amazing tool to keep the work organized and up to date. I am able to pull reporting and coach effectively. It’s a great transformative tool. Cons Creating the dash words are a bit cumbersome Review Source RM Rexie M. Company Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Advanced business functions" March 22, 2024 5.0 Pros So much functionality across multiple apps within the suite as well as the bonus of working very well with common MS programs already in use. Has made project management from remote offices much easier Cons Pricing is higher than smaller competitors Review Source VR Verified Reviewer CEO Real Estate Used the software for: 1-2 years ### "Easy and simple " July 10, 2023 5.0 Pros Naturally it’s makes sense that’s Microsoft reimagined office for a uniquely experience Cons What’s I like is Word and power points and excel Review Source BB Brandon B. Sr. System Analyst Hospital & Health Care Used the software for: 2+ years ### "Complicated and cumbersome" August 5, 2020 2.0 Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system. Pros I think there is a way to do a lot with this software - if you can figure out how. Cons Our Admins or implementation may be the problem but the system takes a long time to enter tickets, doesn't always deliver messages, takes many steps to perform simple tasks (good luck creating a customer with portal access). Duplicate records are not easily identified and there is no standardization to customer naming. Web standards are not used and you have to make use of plugins to see content of tickets, but can't copy and paste. When you click a link to an attachment it opens a new window and hides the link to the attachment at the bottom of the page. User interface looks 10 to 20 years old and text areas are tiny. Reporting out of the system takes most of my bosses time and the results coming out of it are questionable given the user experience causing garbage data in. Review Source VR Verified Reviewer Researcher Computer Software Used the software for: 2+ years ### "Business applications made easy" May 5, 2023 5.0 Pros With Dynamics 365, it makes it easy to deal with customer management as well as personal/business operations. Microsoft provides an outstanding service to use with Dynamics 365. Cons Dynamics 365 can be a little costly, and costing up to around 200 a month per user. Review Source DE Daniel E. owner Wholesale Used the software for: 2+ years ### "Comprehensive Business solution!!" March 22, 2024 5.0 Pros Streamlines business operations effectively!! Cons It might take some time to get used to, but overall excellent Review Source Mirza S. Software Tester Information Technology and Services Used the software for: 1-2 years ### "Dynamics is an amazingly customizable CRM tool" May 19, 2022 5.0 I used it mostly for gathering user info and for managing tickets about production incidents, after taking a few days to get used to it, it was very helpful in my job - which at the time was application support. It can be integrated with API as well which is a huge plus. Pros At first, it can seem a bit overwhelming, especially for someone new to CRM completely, but it has a ton of customization options and it can be seamlessly integrated with other products, especially from the Microsoft ecosystem. Cons It can seem a bit too complex, at first, but fortunately, the documentation is kept up to date and it's pretty helpful. Review Source VR Verified Reviewer Jr Python Developer Information Technology and Services Used the software for: 2+ years ### "One of the best ERP softwares in the market...." July 24, 2019 4.0 Pros MS Dynamics Axapta is the ERP tool I've used for more than 2 years now, and is really worth the investment for your company. Report generation, forms customization, ledger/voucher creation /posting is all a piece of cake for this tool. Cons The installation process is pretty heavy, but also not very subtle at times and requires good domain knowledge and expertise. Reason for choosing Dynamics 365 Cost -effective, more flexible. Review Source Oliver Elijah L. Senior Operations Manager Information Services Used the software for: 2+ years ### "It is positive and negative ... with satisfactory results." December 8, 2018 5.0 We have several users who are remotely working with Microsoft Dynamics 365. We had a negative and positive impact. At the time of implementation we had many delays because we did not have a very experienced staff. But when Dynamics 365 was working perfectly we had a considerably high ROI. I think it took us a long time to implement it but in the end we managed to obtain the positive results that we were looking for. Pros It has an excellent integration with other Microsoft products, which gives us a positive ROI. In addition, Dynamics 365 is very useful for remote users. We managed to track our projects thanks to the programmed emails and sales campaigns (We can schedule projects and meetings). We increase efficiency with automated tasks and workflows. Without a doubt it is a powerful and very efficient software. Cons Dynamics 365 is an excellent software, but it is necessary to have an expert staff due to the complexity of its functions (complex learning curve). When we implemented Dynamics 365 we lost a lot of time thanks to complexity. You have to have IT experts. Review Source Fabiola R. supervisor de servecios especialisados Used the software for: 1-2 years ### " is a solution, dedicated management of customer relations (CRM), sales, marketing and service." March 29, 2018 5.0 It's about being able to show in a simple and direct way, some answers about which business processes, we can cover with Dynamics CRM. So that we quickly identify the benefits of CRM for our organization. Pros Review data in any format with a single click, Create new rules for any specific opportunity so that they can be easily consulted, sorted or filtered and have control over frequently used fields by setting your personal preferences to track what is most applicable to the user without the participation of technicians or administrators. Cons os CRM-Disruption during the implementation process-New information management for both clients and workers of companies-The risk that is not effective and adaptable to our company as it could be for another.-The risk that is assumes that all data is in the cloud instead of a server Review Source safou safou L. comptable Accounting Used the software for: 6-12 months ### "The best all-in-one management software." June 27, 2022 5.0 Pros What I liked most about this software is that it brings together ten complementary applications that allow you to gain in productivity by optimising operational processes, to develop your turnover by optimising the customer experience, and to solidify and expand your customer base. Cons Its price is too high and often does not facilitate access to small companies that do not have sufficient means. Review Source VR Verified Reviewer IT MANAGER Education Management Used the software for: 6-12 months ### "the best ERP that provide budgeting, project Managment financiales and accounting." October 20, 2023 5.0 Best "ERP" that helps companies to improve their business growth. Pros i think is the best ERP that provide budgeting, project Managment financiales and accounting. Cons Need lot of trainings, and lot of time for the integration. Review Source VR Verified Reviewer Coordinador de Mesa Government Administration Used the software for: 6-12 months ### "Dynamics 365 for students" March 19, 2023 4.0 If you own a large company and do not have an already established system, this application is for you. It is not that easy to use since it combines many applications, but there is always an external team that can help you. This application will eliminate many logistical tasks that were not shared with the others before. Pros I like that with this tool I can connect all the company's processes with mine; and at the same time be able to use all the data that is possessed in different applications such as LinkedIn, Office 365 and Azure. Cons What I like the least is that there are always problems importing a solution into the application, and the possible solutions provided by Support almost never work. Review Source FA Fon A. Proprietor Restaurants Used the software for: 6-12 months ### "Helps the company and customers to improve their communications." March 12, 2021 5.0 Since having this product, we have seen an increase in company revenue due to increase in sales as this product helps us to facilitate communications between the company and its clients. Also the overall techniques which helps employees to be attentive to customers helped us greatly in the overall growth of our company. Pros The possibility of interacting between users and clients, and its ease of use is what makes Microsoft Dynamics 365 the best. In addition, it's interface also makes it very easy and straight forward to register negotiations between user and clients. Due to the need of our company to grow financially and to also generate trust between the company and its clients is what made us to implement and use Microsoft Dynamics 365. Cons The scripts of Microsoft Dynamics 365 affects its performance to an extend, and the program is also unpleasant when used on a tablet when one is out and about. These a what I like least about the product. Switched from [Accruent](https://www.capterra.com/p/129088/Accruent/) What prompted us to make the switch is the overall product functionality of Microsoft Dynamics 365 and the overall costs associated with the product. Review Source KH Kayd H. game dev Computer Games Used the software for: 6-12 months ### "comprehensive business application" April 29, 2023 5.0 Work amazingly. Truly love it Pros Dynamics 365 is a remarkable software that offers businesses and organizations various benefits, such as enhanced customer relationship management, streamlined operations, and improved decision-making. As a user of Dynamics 365, it is easy to appreciate the software's user-friendly interface, flexibility, and customization options. It's a great investment for any business or organization looking to streamline its operations and improve its overall performance. Therefore, I highly recommend Dynamics 365 to anyone in search of a reliable and efficient business management solution Cons the learning curve. But if you're great with tech or willingly to work, it is 100% worth it Review Source Aphiwe D. Freelancer Computer & Network Security Used the software for: 6-12 months ### "Dynamic 365 is the solution! " January 14, 2021 5.0 Dynamics 365 is the solution for everyone and every business out there. It has been a great experience for me to have this software. Pros When I was starting my business about a year ago, it wasn't easy for everything was going south I had no tools to develop my business then Dynamic 365 was introduced to me and from then everything changed, I've seen some developments and improvements day in day out. The support you get from the Dynamic 365 Team is unbelievable, it makes things easier for new users and its a great software I recommend for everyone. Cons For the past months I've been using this software for me everything has been great, the support, tools, pricing and everything is spot on. Review Source DA David A. IT Administrator Information Technology and Services Used the software for: 6-12 months ### "Die Stärken und Schwächen von Microsoft Dynamics 365" September 22, 2023 5.0 Sehr gut, da man hier viele Möglichkeiten hatDer Kostenfaktor darf aber nicht vergessen werden Pros Dynamics 365 bietet eine breite Palette von Anwendungen für verschiedene Geschäftsbereiche, einschließlich Vertrieb, Marketing, Kundenservice, Finanzen und mehr.Es bietet für viele Sachen einfache Anbindungen oder Tools Cons Dynamics 365 kann teuer sein, insbesondere wenn Sie viele Benutzer oder umfangreiche Funktionen benötigen Review Source Similar Products Featured