# Page 35 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 35 - Is Dynamics 365 the right CRM solution for you? Explore 5823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5823) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 35 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 851-875 of 5823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DY Denis Y. Consultant ERP Telecommunications Used the software for: 2+ years ### "Super Robuste et efficace" December 13, 2022 5.0 j'ai pris du plaisir à implémenter et utiliser cette solution pour plusieurs entreprise, elle vraiment formidable et assez flexible. Pros automatisation des fonctions générales de l'entreprise Cons le prix des licences ne permet aux entreprises de petites bourse de se procurer. il faudra penser à proposer des packages moins couteux à ces entreprises. Reason for choosing Dynamics 365 parce que plusieurs entreprises ont aimée et approuvées Review Source VR Verified Reviewer Program Manager Computer Software Used the software for: 6-12 months ### "Great customer engagement tool and very intuitive " March 28, 2024 4.0 Pros Very user friendly and easy to integrate with other softwares (specifically if it’s a Microsoft one) and it offers easy ways to integrate or import data from other solutions Cons The use of templates and mass mailing could be improved Review Source SS Shubhra S. Associate Director Computer Software Used the software for: 2+ years ### "Dynamics as CRM" February 23, 2023 5.0 Pros It is stable tool for pipeline management Cons It is very expensive and tough to integrate Review Source VR Verified Reviewer Solutions Manager Religious Institutions Used the software for: 1-2 years ### "It's fine" August 23, 2023 4.0 Pros Ability to bring in data from multiple sources is nice. Creating scoring models and custom audiences is also very nice. Cons Data ingestion is frustratingly slow. Any medium scale data ingestion effort takes forever. Integration with other products seems much more difficult than I'd prefer. It's designed to keep you in the Microsoft sphere, but that's not always possible, and external integrations are clunky. Review Source EM Epiphane M. Coaching Health, Wellness and Fitness Used the software for: 1-2 years ### "Mon analyse " March 3, 2023 4.0 Pros La facilité à gérer mon entreprise et la visibilité de l'entreprise Cons Les outils de publicité doivent être mis à jour Review Source JM Jason M. Sales Engineer Machinery Used the software for: 2+ years ### "Not the best solution for a small business" August 27, 2018 4.0 CRM software can be a real game changer for a business, but it is important to do a lot of research beforehand, because changing systems can be difficult and expensive to migrate all of the information. Pros The integration with Outlook is nice because it is available as long as Outlook is running, which is all the time for most people. It also has a very comprehensive set of options, which can be configured for most businesses. Cons The fact that it is integrate with Outlook, means that any time you open a view into something, it will open a browser window to display that information. They have allowed you to select with Browser you would like to use in later versions of Dynamics. But what happens is that after you open a few windows, it starts to get confusing because once you click off the window, there may be 5 or 10 other Dynamics labeled pop-up windows to move through to find the one you were working in. It gets fairly cluttered. Also, this is not a system that the "Advanced" user can configure for their Small Business. It is a VERY complicated system that requires quite a bit of coding to make operational. There seems to be very little "Out of the Box" functionality like some other CRM solutions have. Review Source MS Michael S. Pricing Analyst Plastics Used the software for: 1-2 years ### "D365 User involved in the roll out for my compny" February 11, 2021 5.0 Overall I am very happy with this program compared to the CRM program my company had in ace. Its a big improvement Pros I like the customizable features for my dashboard. I like the logical layout and email notification features for evey opportunity phase change. Very good customer support. Cons Could be slow and there was some lag when filtering information (although that could be due to all the coding) Review Source VR Verified Reviewer Deputy Manager Automotive Used the software for: 1-2 years ### "Amazing Tool Kit for Management & Monitoring." September 8, 2020 4.0 Best Tool for CRC (Customer relation Center ) / CRM to Manage our targeted staff for quick resolution of queries My company use this tool for our after sales and sales persons to full fill our customer problem n issues, very simple and compatible with other Office product. all level employees can use it easily. Pros \* Single Sign-on \* Cloud based service \* If you have Office 365 then no need to buy licensing further \* Quick response for sales matters \* well known and very easy steps for deployments. \* Use/Analyzing of BI is very good and proper manner. Cons \* Down time issues effect sales cycle and increase delay in operations. \* Data base access issue and slow response. \* Storage issue and additional storage is paid. \* Office 365 face any issue said system must be effected. Reason for choosing Dynamics 365 we haven't use any product , we are using menual system via CRC (on phone and email) that process take time and customer not happy with our services, Therefore we search and find Dynamics 365 and using it. Review Source EP Ennio P. ASPP Civil Engineering Used the software for: 1-2 years ### "DYNAMIC 365 REALY GOOD " May 29, 2024 4.0 All in all my experience with 365 is positive Pros It is very useful for those like me who download, archive and continuously use computer files Cons It rarely happens that if the system is overloaded it is not very efficient Review Source Franklin C. Supervisor mantenimiento gruas puente Used the software for: 6-12 months ### "I consider it satisfactory, it has allowed me to work better in a faster and smarter way" June 22, 2018 4.0 Pros What I like the most is that it allows me to improve the efficiency in the use of Outlook, I can see more information about the recipients, I have been able to schedule the delivery of emails when I consider it more appropriate, I can review past activities, the system reminds me of a way closer to the activities or phone calls or meetings in my agenda, also improves the search for records in documents associated with the mail, in appointments. It allows me to sort data based on the multiple columns that the system presents It allows me to work without connection in terms of mobile data synchronization, in addition to better design and color. In addition, these applications allow me to navigate in a more simplified way Cons I think that it should simplify the navigation even more and provide better working tools in Outlook, in a way that facilitates the work and allows us greater productivity. Review Source GW Gregory W. Controller Hospitality Used the software for: 2+ years ### "Dynamics 365 Review" February 13, 2021 4.0 Overall I really like the improvement and trying to spend thirty minutes a day, just exploring the features of this version. There's so much too learn and I know it has made me more productive and I know I need to product to keep up with rapid changes. Pros I love the easy of use of Dynamic 365, taking and uploading Microsoft products such as excel or word into accounts receivable or accounts payable and then to our general ledger has improved our efficient and reduced errors. Secondly had reduced our monthly closing by two business days. Cons Having trouble with acrobat pdfs and converting them in excel or words documents. secondly trouble creating email groups and then editing email groups. Review Source ICA Isabel Cristina A. shop saleswoman Apparel & Fashion Used the software for: Less than 6 months ### "Microsoft Dynamics 365 is the new generation of business applications" September 8, 2023 5.0 Finds the products that sell the most and helps you make the best decisions Pros Provides personalized attention to build a better way of working and adapts to the company Cons Data migration is very slow.Implementing Dynamics 365 can be a little difficult, complex and takes a while for those who are not familiar with the program Review Source Gary O. Growth Marketer Used the software for: 2+ years ### "Great experience with this data driven CRM" April 26, 2018 4.0 Valuable data to improve customer service! Pros Love the amount of data available following each interaction, this allows me to keep track of what is going on not just with my interactions but for the whole team. Supports a wide array of different channels, so you can speak to your customers in a place that suits them. A particular feature that really stands out is the virtual agents, I am not AI expert but these things are game changer and you should take a lot. Cons Microsoft applications tend to be slow and clunky and this one is no exception. The vast array of features come at the expense of speed. Review Source cH choirul H. Administratif officer Food Production Used the software for: 1-2 years ### "Dynamics 365 is more powerfull" December 6, 2020 5.0 with Microsoft Dynamic 365 I can track revenue, billing, sales, taxes and marketing. I can also easily store data for good customer service in a more efficient manner. Hence, it is a useful software for good customer reporting. Pros dynamic 365 is one of the very smart proponents of all sales, marketing and customer service activities and Dynamics 365 can help accelerate digital transformation, and Dynamics 365 can be used to support various industries, including the retail industry for selling online such as eCommerce, manufacturing companies for help production processes such as assembly, to distribution companies and service industry. Cons we experienced some problems with the online version, slow performance sometimes we have experienced. This doesn't happen often, especially in scheduling tools) it does happen often (slow page refresh, it can be painful for our users. Review Source YK Yihong K. buyer Retail Used the software for: 1-2 years ### "Not very suitable for retails " August 1, 2022 2.0 I worked for two companies who changed from old systems to Dynamics 365, I found the structure is more simple but could not function as our old system. Pros simple structure but seems not working or at least who had customerizzed did not know how to make it adapt to real fact. Cons too simple to work for a completed business. especially when one needs to have in deepth analysis data. Review Source GD Gift D. programmer Arts and Crafts Used the software for: 6-12 months ### "Dynamics an outstanding software" October 29, 2020 5.0 There are less problems and countless benefits and amazing features which makes it amazing and enjoyable. i like this software because it is affordable and and adds a lot of value to my money which is why I love it. Pros This software became my priority since a friend introduced it to me as it has outstanding features and performance. Since the beginning of this year it has been in hands as my daily bread as I cant stop using it as it is amazing. I also tried one of the best introduced versions Flow/Power Automate and Canvas Apps which is amazing. What I like the most is that it is very easy to use and it gives more value to my money. It has a lot of features that other software do not have which makes it outstanding. Cons It is only designed for computers. it is also not that cheap for lower class but still affordable. There is less interaction with support Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Because Microsoft is the best and favors my interest that is why I switched. Review Source VR Verified Reviewer Territory Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "An ERP software With Interactive User Interface" February 15, 2022 4.0 It Eases day to day activity Pros Its User interface is simple and easy to learn and make another person also aware easily of how works and process is being done. Reports are very easily Computed and compiled Access to vafious departments actovities in real time Cons It have limited access to user at single time may be because of the package. It requires very strong network to connect and operate Review Source CD Courtney D. Sales Enablement Computer Software Used the software for: 1-2 years ### "Ok for MIcrosoft users" December 31, 2023 3.0 Pros It gets the job done when needed for keep a record for the CRM portion when it works Cons It is slow when updating information in the CRM Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Changed companies and changing to dynamics was what my new company used Review Source VR Verified Reviewer System Infrastructure Architect Renewables & Environment Used the software for: 2+ years ### "Dynamics 365 Sales Review" August 28, 2018 4.0 Pros Microsoft has a fairly grand plan for Dynamics. It has grown a lot in just the few years that i have used it. From the user side Dynamics is easy to use, if your instance is setup cleanly. From the Admin point of view, Dynamics is a bit of a learning curve but has a lot of customization. Cons Software could use more updates, with focus to user feedback. Microsoft Dynamics sometimes gets to caught up in the big feature updates, vs just focusing on some of the user feedback and improving some existing features. Dynamics tends to start a lot of good ideas but then never really improve on. Review Source ND Narendar D. Principal scientist Biotechnology Used the software for: 2+ years ### "User review" December 22, 2023 5.0 Pros It’s very useful for career development opportunity. Cons Nothing I’m thinking of. It’s easy to learn and use. Review Source AA Ahmad A. Founder Design Used the software for: 6-12 months ### "Less for more" November 8, 2020 5.0 Compare to other customer relationship management software, Dynamic 365 has a lot to offer and for its price, it has a good value. However, it is meant more for experience user as the new user might need some time to make use of the software. Pros It has great third-party application integration like OneNote and MailChimp that making it easier for sharing vital information across platforms. Moreover, the artificial intelligence in the system is very intuitive as it allows us to focus on the right customers and quickly engage with them. Plus, its integrated systems is great that helps align our sales and marketing process that help produce a seamless experience for our customers. Cons Obviously, it is not for the new user. It is not as intuitive and new user might need some training before they can really use the software. This is backed with its user interface that might need to be more intuitive for users. Review Source PM Philani M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "User review of Dynamic 365 " February 24, 2023 5.0 Generally a positive experience. A product to be recommended. Pros Easy to intergrade with other Microsoft products.Customization is very simple. Simplifies sending notifications Very little training required Cons Secure and good band width required.Requires too much information for initial leads.Program has tendency to freeze midpoint . Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Dynamic 365 had better qualities Review Source SS Syed S. Technical Recruiter Staffing and Recruiting Used the software for: 2+ years ### "The best way to office management!" May 5, 2022 5.0 Pros All the different software are in one place with one log in. Just click the necessary and get the things done. Cons I don't find anything that I dislike about Dynamics 365. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Because Microsoft Dynamics 365 is easy to use and lot of necessary features. I am sure that there is no real competitor of Dynamics born until now in the market. Review Source Mohd K. student Information Technology and Services Used the software for: 6-12 months ### "A highly impactful and cost-effective solution for startups and small businesses" April 9, 2023 5.0 Pros Dynamics 365 offers a range of useful features, including sales automation, financial management, customer service, and supply chain management, among others. Its flexibility, scalability, and seamless integration with other Microsoft products make it a popular choice for businesses of all sizes. Cons the platform can be complex to set up and manage, and that the licensing and pricing model can be confusing. It is important for businesses to carefully evaluate their needs and objectives before implementing Dynamics 365, and to work with a qualified partner or consultant to ensure successful implementation and adoption. Review Source Hasanali S. QA Pharmaceuticals Used the software for: 1-2 years ### "Good and innovative solution," July 27, 2020 4.0 Pros I like that Microsoft Dynamics permits me to create unique sports so I can assign them to different personnel and this makes my paintings even extra organized. I can create custom designed dashboards and manipulate different dashboards on the identical time. It affords me with cappotential to apply Advanced Find so I can section and export contacts to apply them in advertising purposes. In addition, I can installation automated emails primarily based totally on behaviors in CRM so all people withinside the agency can live organized. Furthermore, this device is nicely included with different software program like advertising automation platforms. Cons It calls for right education for brand new customers to apprehend its functions. 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