# Page 35 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 35 - Is Dynamics 365 the right CRM solution for you? Explore 5810 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5810) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 35 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 851-875 of 5810 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Quality Assurance Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Dynamics 365" July 26, 2022 4.0 My overall experience is positive. Dynamics 365 provides opportunities to build out the business on many levels (for multiple departments), and provides the ability to keep the majority of your information in one location. It also has the ability to "talk" to other software. Pros This software provides endless opportunities for business organization and management. It provides abilities for supply chain, accounting, warehouses, etc. It can be built out as needed, depending on business needs. Cons I believe it could be a little more user friendly, but once used consecutively, it is not so bad to catch onto. Review Source PS Pierre S. software Computer Software Used the software for: 6-12 months ### "Meilleur damme de logiciel en ligne" July 5, 2023 5.0 Il me permet de mieux attirer les clientèles et m'apporte beaucoup de revenu Pros Logiciel très personnalisableFonctionnalité complète Cons Pas adapter aux très petites entreprises Switched from [Sellsy](https://www.capterra.com/p/133104/Sellsy/) Je cherchai à changer d'environnement pour plus d'expériences Review Source LB Laurent B. Responsable relation client Food Production Used the software for: 2+ years ### "Gestion de la relation client " June 30, 2023 5.0 Tous est réunis dans une et même application. Pros La gamme d’application Dynamics 365 est un ensemble de d’applications très pratique pour la gestion commerciale et les taches de gestion de la relation client. Cons Le prix peut être assez élevé pour certains. Cependant le service est au rendez-vous. Review Source Luis M. Director Financial Services Used the software for: I used a free trial ### "Dynamics 365 is the secret weapon for business" November 18, 2022 5.0 Good Services is not negotiable and if there is other companies selling the same products then the competitors risk is minimized with good service and Dynamics 365 improves the quality of your clientservice. Pros What I like the most is that I can serve my customers faster and better with this powerful tool and it is integrated with suite of Microsoft office. Cons I can not identify cons at this point. The program is a refreshing discovery for sales forces. I recomend this software Review Source Kerry M. Marketing Specialist Building Materials Used the software for: 2+ years ### "So Simple to Use!" July 16, 2019 5.0 Overall, this is a really easy system to train my entire staff on and it helps that we can see who has had what interaction with a client so we aren't performing the exact same tasks without realizing it. Pros I love how easy it is to set up new clients, connect them to other customer files I have and share it with my sales force. I also like how it can link to Act-On and I can see who has communicated with a client and what activities have been done. Cons Writing a custom report is not easy and I've asked for help plenty of times when I can't seem to get it working correctly. Also, sometimes the search button does not let you look for something glaringly obvious. Review Source KY Kevin Y. Solution Architect Computer Software Used the software for: 2+ years ### "Dynamics 365 Business Central On Premise" October 23, 2018 3.0 Solution provider to the Different Clients across Canada and industry. Pros The ERP is very Similar to Dynamics NAV 2018 and prior Version with a lot of flexibility and same user interface that makes it easy and friendly to use. The New version now offers Extension that would help Customer Tailored there needs rather that Customize their needs. This means that the Effort of Upgrading the system from a prior version should be simplified. This also means that Customer now truly gets what their annual Renewal was supposed to help them with - which is ge tto the newer system without cost, although they are customized. The Software also provided Cloud or on Premise Deployment flexibility which means that organization can have either options. 1) Cons A)No Transformation tool yet available for Client wanting to Convert C/AL into AL. B) Limited Onsite Analytics tool and BI tools C) There has been changes in Licensing, from Perpetual to Dynamics 365 Business Central on-premises Licensing for Named User- That's back to where we where before Nav 2009 with BRL pricing. D) New Extension format is still unclear leaving ISV stranded if they need to transform their solution or keep it in the new format. Review Source Tameem A. Property Advidor Real Estate Used the software for: 6-12 months ### "Great choice " November 27, 2023 5.0 Pros Amazing service helped us a lot to improve our reports Cons I believe it can be little slow on some PC or laptops Review Source AM Analou M. Sales staff Marketing and Advertising Used the software for: 2+ years ### "Affordable and adds a lot of value" April 24, 2023 5.0 But over all its a good help for us who wants our work get easily done. Pros Very user friendly if you know your computer very well.it helps keep the records of client. The are also easy to call when there is some issues. Cons Sometimes just having trouble converting pdfs to excel or word documents.also getting error sometimes. Review Source GD Gwénaël D. Juriste Government Administration Used the software for: 1-2 years ### "Dynamics 365" March 11, 2024 5.0 Pros Extraire les informations du système dans des rapports simples est une bonne chose à condition des les laisser dans le même format. Les rapports de base sont aisément lisibles et vous pourrez obtenir les chiffres dont vous avez besoin en mettant à jour les champs. Cons Peut avoir des soucis de lenteurs s'il y a trop d'utilisateurs simultanément. Il manque certaines fonctionnalités telles que le batch c et p. Ce serait utile et permettrait de gagner du temps. Review Source JR Jamalia R. Freelancer Marketing and Advertising Used the software for: 1-2 years ### "Dynamics 365 review " March 3, 2023 5.0 not an obvious explanation not to try it out in the event that you figure it can help you. The Microsoft account supervisory group will work with you to track down an ideal choice for your requirements and put you in a good position. Pros The preparation and monetary association assists the deals with rising, helps keep great records of clients in line. Exceptionally easy to use assuming that you realize your PC well. Cons Client care has experienced because of the dropped messages, restricted UI and tedious ticket passage. Clients and representatives the same stay away from the framework. Reason for choosing Dynamics 365 this item is staggeringly splendid and the expense for passage is low to such an extent that there is no great explanation not to try it out assuming you figure it can help you. The Microsoft account supervisory group will work with you to find Review Source CG Cindy G. Business Applications Manager Information Technology and Services Used the software for: 2+ years ### "Not an Ideal CRM" April 4, 2024 4.0 Pros As the administrator, I appreciate that Dynamics resembles the other Office 365 products by way of administration, UI, and UX. Cons I don't feel that Dynamics is the best CRM solution out there by any means. Microsoft is not a CRM provider; they just offer a CRM solution. If given the choice, I would go with a CRM from a provider that specializes in CRM software. Dynamics does not have the capabilities or functionality we need at my organization, but we chose it because it is a Microsoft product and integrates well with other Microsoft products. That being said, the user experience and admin experience are both lacking, and I would not recommend this product to others looking for a robust CRM. Review Source Abner J. CIO SOH (Service Operation Hub) Management Consulting Used the software for: 2+ years ### "AppDynamics review" July 27, 2018 4.0 full access to all servers in different environments Pros Easy to use and very intuitive, i use this application on a daily basis and so far so good, the dashboard is very easy to configure but the most useful feature is the node map, this allows me to overview the flow and where the might be an event, very useful for monitoring and taking preventives actions. Cons when you are on a read-only version of the dashboard, no only you are not allowed to create your own dashboard but no are not able to see de descriptions on the event list, it just tells you there was an event but it does not specify what was the event about. Review Source DY Denis Y. Consultant ERP Telecommunications Used the software for: 2+ years ### "Super Robuste et efficace" December 13, 2022 5.0 j'ai pris du plaisir à implémenter et utiliser cette solution pour plusieurs entreprise, elle vraiment formidable et assez flexible. Pros automatisation des fonctions générales de l'entreprise Cons le prix des licences ne permet aux entreprises de petites bourse de se procurer. il faudra penser à proposer des packages moins couteux à ces entreprises. Reason for choosing Dynamics 365 parce que plusieurs entreprises ont aimée et approuvées Review Source VR Verified Reviewer Program Manager Computer Software Used the software for: 6-12 months ### "Great customer engagement tool and very intuitive " March 28, 2024 4.0 Pros Very user friendly and easy to integrate with other softwares (specifically if it’s a Microsoft one) and it offers easy ways to integrate or import data from other solutions Cons The use of templates and mass mailing could be improved Review Source SS Shubhra S. Associate Director Computer Software Used the software for: 2+ years ### "Dynamics as CRM" February 23, 2023 5.0 Pros It is stable tool for pipeline management Cons It is very expensive and tough to integrate Review Source VR Verified Reviewer Solutions Manager Religious Institutions Used the software for: 1-2 years ### "It's fine" August 23, 2023 4.0 Pros Ability to bring in data from multiple sources is nice. Creating scoring models and custom audiences is also very nice. Cons Data ingestion is frustratingly slow. Any medium scale data ingestion effort takes forever. Integration with other products seems much more difficult than I'd prefer. It's designed to keep you in the Microsoft sphere, but that's not always possible, and external integrations are clunky. Review Source EM Epiphane M. Coaching Health, Wellness and Fitness Used the software for: 1-2 years ### "Mon analyse " March 3, 2023 4.0 Pros La facilité à gérer mon entreprise et la visibilité de l'entreprise Cons Les outils de publicité doivent être mis à jour Review Source JM Jason M. Sales Engineer Machinery Used the software for: 2+ years ### "Not the best solution for a small business" August 27, 2018 4.0 CRM software can be a real game changer for a business, but it is important to do a lot of research beforehand, because changing systems can be difficult and expensive to migrate all of the information. Pros The integration with Outlook is nice because it is available as long as Outlook is running, which is all the time for most people. It also has a very comprehensive set of options, which can be configured for most businesses. Cons The fact that it is integrate with Outlook, means that any time you open a view into something, it will open a browser window to display that information. They have allowed you to select with Browser you would like to use in later versions of Dynamics. But what happens is that after you open a few windows, it starts to get confusing because once you click off the window, there may be 5 or 10 other Dynamics labeled pop-up windows to move through to find the one you were working in. It gets fairly cluttered. Also, this is not a system that the "Advanced" user can configure for their Small Business. It is a VERY complicated system that requires quite a bit of coding to make operational. There seems to be very little "Out of the Box" functionality like some other CRM solutions have. Review Source MS Michael S. Pricing Analyst Plastics Used the software for: 1-2 years ### "D365 User involved in the roll out for my compny" February 11, 2021 5.0 Overall I am very happy with this program compared to the CRM program my company had in ace. Its a big improvement Pros I like the customizable features for my dashboard. I like the logical layout and email notification features for evey opportunity phase change. Very good customer support. Cons Could be slow and there was some lag when filtering information (although that could be due to all the coding) Review Source VR Verified Reviewer Deputy Manager Automotive Used the software for: 1-2 years ### "Amazing Tool Kit for Management & Monitoring." September 8, 2020 4.0 Best Tool for CRC (Customer relation Center ) / CRM to Manage our targeted staff for quick resolution of queries My company use this tool for our after sales and sales persons to full fill our customer problem n issues, very simple and compatible with other Office product. all level employees can use it easily. Pros \* Single Sign-on \* Cloud based service \* If you have Office 365 then no need to buy licensing further \* Quick response for sales matters \* well known and very easy steps for deployments. \* Use/Analyzing of BI is very good and proper manner. Cons \* Down time issues effect sales cycle and increase delay in operations. \* Data base access issue and slow response. \* Storage issue and additional storage is paid. \* Office 365 face any issue said system must be effected. Reason for choosing Dynamics 365 we haven't use any product , we are using menual system via CRC (on phone and email) that process take time and customer not happy with our services, Therefore we search and find Dynamics 365 and using it. Review Source Franklin C. Supervisor mantenimiento gruas puente Used the software for: 6-12 months ### "I consider it satisfactory, it has allowed me to work better in a faster and smarter way" June 22, 2018 4.0 Pros What I like the most is that it allows me to improve the efficiency in the use of Outlook, I can see more information about the recipients, I have been able to schedule the delivery of emails when I consider it more appropriate, I can review past activities, the system reminds me of a way closer to the activities or phone calls or meetings in my agenda, also improves the search for records in documents associated with the mail, in appointments. It allows me to sort data based on the multiple columns that the system presents It allows me to work without connection in terms of mobile data synchronization, in addition to better design and color. In addition, these applications allow me to navigate in a more simplified way Cons I think that it should simplify the navigation even more and provide better working tools in Outlook, in a way that facilitates the work and allows us greater productivity. Review Source GW Gregory W. Controller Hospitality Used the software for: 2+ years ### "Dynamics 365 Review" February 13, 2021 4.0 Overall I really like the improvement and trying to spend thirty minutes a day, just exploring the features of this version. There's so much too learn and I know it has made me more productive and I know I need to product to keep up with rapid changes. Pros I love the easy of use of Dynamic 365, taking and uploading Microsoft products such as excel or word into accounts receivable or accounts payable and then to our general ledger has improved our efficient and reduced errors. Secondly had reduced our monthly closing by two business days. Cons Having trouble with acrobat pdfs and converting them in excel or words documents. secondly trouble creating email groups and then editing email groups. Review Source ICA Isabel Cristina A. shop saleswoman Apparel & Fashion Used the software for: Less than 6 months ### "Microsoft Dynamics 365 is the new generation of business applications" September 8, 2023 5.0 Finds the products that sell the most and helps you make the best decisions Pros Provides personalized attention to build a better way of working and adapts to the company Cons Data migration is very slow.Implementing Dynamics 365 can be a little difficult, complex and takes a while for those who are not familiar with the program Review Source Gary O. Growth Marketer Used the software for: 2+ years ### "Great experience with this data driven CRM" April 26, 2018 4.0 Valuable data to improve customer service! Pros Love the amount of data available following each interaction, this allows me to keep track of what is going on not just with my interactions but for the whole team. Supports a wide array of different channels, so you can speak to your customers in a place that suits them. A particular feature that really stands out is the virtual agents, I am not AI expert but these things are game changer and you should take a lot. Cons Microsoft applications tend to be slow and clunky and this one is no exception. The vast array of features come at the expense of speed. Review Source cH choirul H. Administratif officer Food Production Used the software for: 1-2 years ### "Dynamics 365 is more powerfull" December 6, 2020 5.0 with Microsoft Dynamic 365 I can track revenue, billing, sales, taxes and marketing. I can also easily store data for good customer service in a more efficient manner. Hence, it is a useful software for good customer reporting. Pros dynamic 365 is one of the very smart proponents of all sales, marketing and customer service activities and Dynamics 365 can help accelerate digital transformation, and Dynamics 365 can be used to support various industries, including the retail industry for selling online such as eCommerce, manufacturing companies for help production processes such as assembly, to distribution companies and service industry. Cons we experienced some problems with the online version, slow performance sometimes we have experienced. This doesn't happen often, especially in scheduling tools) it does happen often (slow page refresh, it can be painful for our users. Review Source Similar Products Featured