# Page 36 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 36 - Is Dynamics 365 the right CRM solution for you? Explore 5810 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5810) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 36 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 876-900 of 5810 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YK Yihong K. buyer Retail Used the software for: 1-2 years ### "Not very suitable for retails " August 1, 2022 2.0 I worked for two companies who changed from old systems to Dynamics 365, I found the structure is more simple but could not function as our old system. Pros simple structure but seems not working or at least who had customerizzed did not know how to make it adapt to real fact. Cons too simple to work for a completed business. especially when one needs to have in deepth analysis data. Review Source GD Gift D. programmer Arts and Crafts Used the software for: 6-12 months ### "Dynamics an outstanding software" October 29, 2020 5.0 There are less problems and countless benefits and amazing features which makes it amazing and enjoyable. i like this software because it is affordable and and adds a lot of value to my money which is why I love it. Pros This software became my priority since a friend introduced it to me as it has outstanding features and performance. Since the beginning of this year it has been in hands as my daily bread as I cant stop using it as it is amazing. I also tried one of the best introduced versions Flow/Power Automate and Canvas Apps which is amazing. What I like the most is that it is very easy to use and it gives more value to my money. It has a lot of features that other software do not have which makes it outstanding. Cons It is only designed for computers. it is also not that cheap for lower class but still affordable. There is less interaction with support Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Because Microsoft is the best and favors my interest that is why I switched. Review Source VR Verified Reviewer Territory Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "An ERP software With Interactive User Interface" February 15, 2022 4.0 It Eases day to day activity Pros Its User interface is simple and easy to learn and make another person also aware easily of how works and process is being done. Reports are very easily Computed and compiled Access to vafious departments actovities in real time Cons It have limited access to user at single time may be because of the package. It requires very strong network to connect and operate Review Source CD Courtney D. Sales Enablement Computer Software Used the software for: 1-2 years ### "Ok for MIcrosoft users" December 31, 2023 3.0 Pros It gets the job done when needed for keep a record for the CRM portion when it works Cons It is slow when updating information in the CRM Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Changed companies and changing to dynamics was what my new company used Review Source VR Verified Reviewer System Infrastructure Architect Renewables & Environment Used the software for: 2+ years ### "Dynamics 365 Sales Review" August 28, 2018 4.0 Pros Microsoft has a fairly grand plan for Dynamics. It has grown a lot in just the few years that i have used it. From the user side Dynamics is easy to use, if your instance is setup cleanly. From the Admin point of view, Dynamics is a bit of a learning curve but has a lot of customization. Cons Software could use more updates, with focus to user feedback. Microsoft Dynamics sometimes gets to caught up in the big feature updates, vs just focusing on some of the user feedback and improving some existing features. Dynamics tends to start a lot of good ideas but then never really improve on. Review Source ND Narendar D. Principal scientist Biotechnology Used the software for: 2+ years ### "User review" December 22, 2023 5.0 Pros It’s very useful for career development opportunity. Cons Nothing I’m thinking of. It’s easy to learn and use. Review Source AA Ahmad A. Founder Design Used the software for: 6-12 months ### "Less for more" November 8, 2020 5.0 Compare to other customer relationship management software, Dynamic 365 has a lot to offer and for its price, it has a good value. However, it is meant more for experience user as the new user might need some time to make use of the software. Pros It has great third-party application integration like OneNote and MailChimp that making it easier for sharing vital information across platforms. Moreover, the artificial intelligence in the system is very intuitive as it allows us to focus on the right customers and quickly engage with them. Plus, its integrated systems is great that helps align our sales and marketing process that help produce a seamless experience for our customers. Cons Obviously, it is not for the new user. It is not as intuitive and new user might need some training before they can really use the software. This is backed with its user interface that might need to be more intuitive for users. Review Source PM Philani M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "User review of Dynamic 365 " February 24, 2023 5.0 Generally a positive experience. A product to be recommended. Pros Easy to intergrade with other Microsoft products.Customization is very simple. Simplifies sending notifications Very little training required Cons Secure and good band width required.Requires too much information for initial leads.Program has tendency to freeze midpoint . Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Dynamic 365 had better qualities Review Source SS Syed S. Technical Recruiter Staffing and Recruiting Used the software for: 2+ years ### "The best way to office management!" May 5, 2022 5.0 Pros All the different software are in one place with one log in. Just click the necessary and get the things done. Cons I don't find anything that I dislike about Dynamics 365. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Because Microsoft Dynamics 365 is easy to use and lot of necessary features. I am sure that there is no real competitor of Dynamics born until now in the market. Review Source Mohd K. student Information Technology and Services Used the software for: 6-12 months ### "A highly impactful and cost-effective solution for startups and small businesses" April 9, 2023 5.0 Pros Dynamics 365 offers a range of useful features, including sales automation, financial management, customer service, and supply chain management, among others. Its flexibility, scalability, and seamless integration with other Microsoft products make it a popular choice for businesses of all sizes. Cons the platform can be complex to set up and manage, and that the licensing and pricing model can be confusing. It is important for businesses to carefully evaluate their needs and objectives before implementing Dynamics 365, and to work with a qualified partner or consultant to ensure successful implementation and adoption. Review Source Hasanali S. QA Pharmaceuticals Used the software for: 1-2 years ### "Good and innovative solution," July 27, 2020 4.0 Pros I like that Microsoft Dynamics permits me to create unique sports so I can assign them to different personnel and this makes my paintings even extra organized. I can create custom designed dashboards and manipulate different dashboards on the identical time. It affords me with cappotential to apply Advanced Find so I can section and export contacts to apply them in advertising purposes. In addition, I can installation automated emails primarily based totally on behaviors in CRM so all people withinside the agency can live organized. Furthermore, this device is nicely included with different software program like advertising automation platforms. Cons It calls for right education for brand new customers to apprehend its functions. Review Source RG Rne G. Sales Construction Used the software for: 2+ years ### "Does it all" December 8, 2023 4.0 Pros Hyperlinks are everywhere which helps to quickly navigate to other related areas of the CRM Cons Visuals aren't great and we usually end up creating reports in PowerBI which incurrs additional setup and resource Review Source SP Scott P. Continuous Improvement Manager Paper & Forest Products Used the software for: 2+ years ### "Dynamics 365 is great" January 4, 2024 5.0 Pros It is so easy to use and implement into almost any business. Cons I'm not a big fan of SaaS but I understand that the subscription is worth it when you don't have to worry about updates and always having the latest versions... because you always will. Review Source aT angela T. titolare attività Wholesale Used the software for: Less than 6 months ### "piattaforma completa" May 4, 2023 5.0 Pros Microsoft Dynamics 365 è una piattaforma all in one che mi permette di gestire la mia attività in modo completo.I miei dati vengono archiviati in un datacenter di massima sicurezza gestito da Microsoft, quindi sono sicura. tra l'altro il costo non è eccessivo per un programma cosi completo Cons Non riesco a trovare difetti, perchè il programma è fatto molto bene, quindi sarebbe pura utopia trovare per forza qualcosa di negativo Review Source VR Verified Reviewer CEO Professional Training & Coaching Used the software for: 2+ years ### "Has a lot of features, but very complicated to deploy" October 27, 2023 5.0 Pros It has a lot of features that gave the opportunity to cucstomize. Cons It was difficult for a nontech savvy team to adopt. Review Source Rogerio D. Contract Test Analyst Environmental Services Used the software for: 1-2 years ### "Useful tool for medium to large corporations" January 8, 2019 5.0 I have used other equivalent competitor CRM's and I must say that my experience with Dynamics, in the right team and project has been job satisfying, being able to deliver what customers expected is most satisfying. Pros It accommodates well business processes and workflow to almost any process that you need to add to the smallest team to the large and more complex ones. It works​ well out of the box but customising is available​ as well for a more bespoke need. Cons The mandatory updates. Is down to plan well otherwise, if you miss the deadline, for whatever reason, you may find that you will have to compromise and get it done. I understand is for security and stability reasons, but if a client, in particular, is not able to deliver the deadline, it makes the work more difficult​. Review Source Gerson C. Arquitectura, Diseño y Desarrollo de Aplicaciones Web Used the software for: 6-12 months ### "If you want to promote your company and make it known, Dynamics is your answer." March 13, 2018 4.0 the company acquired the necessary projection that it needed to go further, to increase the client portfolio and thus grow, it is excellent when your company wants to take the next step. Pros It is excellent how fast to implement and easy to use to help development and projection, it played a fundamental role in the growth of our company as it helped to reach more customers and keep those we already had happy, allows us to handle the application of different devices, its productivity is very good helping employees to work in a more intelligent way, automating the most tedious tasks and the use of customer data when it comes to knowing what product to offer and how to do it, is excellent. Cons Although it is an excellent application, its cost is high, so it guarantees that you have the economic support to match the expense and the learning curve of your employees can affect the time in which you will begin to see the benefits. Review Source Aplani B. Agent Internet Used the software for: 1-2 years ### "Dynamics 365 le best logiciel " October 17, 2023 5.0 J'adore ce logiciel. C'est mon compagnon de tous les jours. Je recommande. Pros Il dispose de plusieurs outils intégrés qui qui permettent de faire son travail. Il est muti-usage simple et permet de bien faire son travail. Cons Quelques fonctionnalités ne sont disponibles que sur la version pro qui est payante. Review Source JS Jp S. RevOps Manager Professional Training & Coaching Used the software for: 2+ years ### "Boxed in to Dynamics from previous hard coding" December 18, 2023 3.0 Pros We did like the functionality of it, the internal views and query's were easily done. Cons We were boxed in due to previous hard coding for our organization done on setup. No longer were able to deploy updates. Review Source JFB Juan Felipe B. Importación y exportación Food & Beverages Used the software for: Less than 6 months ### "Dynamics 365!! La mejor herramienta para tu empresa!!" August 27, 2023 5.0 Mi experiencia ha sido increible, me ha permitido llevar control y una fácil gestión de las tareas en la empresa. Pros La facilidad de uso, es una herramienta intuitiva, que permite crear un orden y un workflow en el ámbito empresarial. Cons Aunque es una gran herramienta de gestión empresarial, puede mejorar a la hora de conexión con otras herramientas. Review Source VR Verified Reviewer Advogado Judiciary Used the software for: I used a free trial ### "Muito bom, ótimas ferramentas, custo alto mas compensa demais!!!" June 15, 2023 5.0 Tem muita utilidade em meu negócio de advogado autônomo. a gestão de contas e produtos, bem como as notificações para tarefas do dia são essenciais para mim! Pros o gestor de tarefas e o auxílio em estoque são as principais ferramentas que usei, são muito confiáveis e precisas. Cons A implementação da gestão de gastos e planilha de recebimentos gerou uma pequena dificuldade no início, os números não batiam, mas depois vi alguns vídeos em tutoriais e consegui. Review Source LR Lincoln R. Software Engineer Recreational Facilities and Services Used the software for: 1-2 years ### "Significant Overall Business Management Platform" September 13, 2022 5.0 Dynamics 365 is the global solution for numerous business services, where different roles are well managed and credible structures deployed for sales, finance, and marketing. Pros Dynamics 365 is strategic in controlling the financial structures of a firm. The program manages sales and brings the lead management to nurture relationships. Cons Dynamics 365 is objective in delivering accurate services, but the price, makes many people fail to work with the tool. Review Source Prathima K. Junior Frontend Developer Computer Software Used the software for: 6-12 months ### "Great CRM and ERP software by microsoft." February 28, 2023 4.0 Overall dynamics 365 has been a really good choice for customer relationship management and enterprise resource planning, there is no second thought about that. Pros Since it is cloud based, it can be accessed from anywhere thats why the ERM and ERP managing becomes very highly efficient. There is also really great integration with other microsoft services that just makes it even more good. Also the field service management and the enterprise resource planning is great with dynamics 365. Cons Talking about the cons the first thing i find is the complexity of the system that slows down my pace of work. Also because of being cloud based, it also becomes con because having a really good connection always becomes a compulsion. Review Source Virginia G. IT Administrator Insurance Used the software for: 2+ years ### "Great Resource" May 23, 2022 4.0 Overall it does what we want it to do and works well for us and our field agents. Pros Ease of use once implemented is great from a mobile aspect Cons Setup is quite cumbersome but once you get past the learning curve it's easy to navigate Reason for choosing Dynamics 365 Ease of use and integration with current CRM Review Source AH Asma H. Lecturer Education Management Used the software for: 1-2 years ### "Happy with the product " July 26, 2022 5.0 It was fantastic experience with the product and it make my office task quick to complete Pros Product make my life easy as I can do all managerial tasks at just my finger click Cons Take little time to use for non computer persons Review Source Similar Products Featured