# Page 4 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 4 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 76-100 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Jayda J. Payroll support Hospital & Health Care Used the software for: 6-12 months ### "It was a good use" October 17, 2025 3.0 Pros What i like is that there is great communication through the software I mean it’s very easy to use but ido believe they could update some of their features Cons What I dislike the most would be that I feel as though they don't fix some of the issues completely. Review Source EW Emma W. Assistant Manager Hospitality Used the software for: 6-12 months ### "Dynamics 365" November 13, 2025 5.0 Organisations looking for ultra-simple, minimal configuration solutions without needing to invest in setup/training. Pros The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform. Cons Though modular, the costs can add up quickly as you add modules/users/customizations. Some reviews say it is expensive for smaller businesses. Review Source MT Mary T. President Accounting Used the software for: 2+ years ### "Great Product... " December 11, 2024 5.0 Pros What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes. The platform’s user-friendly design, scalability, and ability to provide real-time data insights are highly valuable. Additionally, its integration with tools like Office 365 and Power BI makes it a powerful solution for improving productivity and collaboration. Cons The occasional complexity in setup and customization can be a slight drawback. Review Source VR Verified Reviewer Account Manager Used the software for: 1-2 years ### "Better than our last system!" March 14, 2018 4.0 Customer management, easy reporting on day-to-day interactions, forecasts, order data... Pros When used correctly, there is so much data that is available and it can be made available to the users as well as administration. It's easy to pull and easy to customize so that we're seeing the data that we need on a day-to-day basis. Cons Not really the software's fault, but trying to get buy-in is difficult. I think there were so many options that it felt overwhelming to some departments (specifically sales). We're still trying to customize for them and there hasn't been much adoption. Review Source VR Verified Reviewer it technician Construction Used the software for: Less than 6 months ### "Lots of features" December 19, 2024 5.0 We using an as400 solution and we deploy Dynamics a great steps Pros \- Lot of modules Finances, CRM, ERP' Operation, etc - cloud solution - Microsoft environnement - AI features - Robust solutions Cons Complex for new users - really expensive - Have to use Microsoft partner - Complexity for customizing - Limitation for offline access Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) too old platform... have to change for new usage Review Source AB Anwar B. Senior Ecommerce Technical Specialist Marketing and Advertising Used the software for: 1-2 years ### "Dynamic 365 Review" November 1, 2024 4.0 Overall experience with using Dynamic 365 is great, its safe & secure, can easily navigate through the various tabs and pages, its easy to set up client databases and it can hold a lot of client data without running slowly Pros Its great that you can hold all customer information - and the various places the information is held is easily accessable Cons Generating reports can take a little longer to do Review Source VR Verified Reviewer Urban Cooperative Developer Retail Used the software for: I used a free trial ### "In my humble experience..." October 7, 2024 2.0 I avoid all Apple products, because they admit to creating tech-devices that are designed to force the consumer into routinely purchasing "upgrades"...What an Atrocious dismissal of their corporate responsibility to improve Mother Earth's Environment! Microsoft's continuous auto-updates practically force consumers into using THEIR products/apps - which are far less secure than the Linux/Firefox/Mozilla/Google team. The similarities b/w Apple and Microsoft are that these "updates" often force the consumer to purchase new devices - after their current device is too far "corrupted" to be worth the $$$ for repairs (because they inadvertently downloaded malware). Also, throughout my beginners-level experiences, I have found that Google readily offers updates/tips/step-by-step instructions on how to integrate Google Apps/programs to "play well" w/Microsoft...I have NOT found this information readily provided by Microsoft. Pros My review is for Microsoft products, in general - not specifically "Dynamic 365". I am not very tech-savvy, so when I first started developing my Business Plan, I utilized the Operating System already installed on my laptop, which was Microsoft. As I was/am working alone, I discovered that my lack of tech-knowledge/skills had caused my personal laptop to crash/inadvertently downloaded malware. After the 3rd time that a patient/helpful friend "rescued" my laptop, he informed me he would be installing Linux as my Ops. This was/will continue to be a learning process, but the fact Linux keeps my files/system secure has made a believer out of me. I now advocate for Linux/Firefox/Mozilla/Google - they work well together, and they are operated primarily as non-profits (except Google, obviously). More importantly, NONE of their "updates" have EVER caused my laptop to "crash" or download corrupted malware files. Cons In order to make developing my business website easier on myself, I recently purchased a second laptop w/Microsoft as the Ops. However, I soon realized that Microsoft's "auto-updates" were continuously converting/moving my Google files onto Edge/Onedrive/Microsoft apps. I wasted hours of time "undoing" their "updates", and finally I took the device to my locally-owned computer repair shop. After explaining my frustrations, they immediately understood what I was referring to, and installed "Microsoft Stop" on my device - so far, so good... Review Source OM Omur M. design Apparel & Fashion Used the software for: 1-2 years ### "Dynamics 365" November 23, 2024 5.0 My overall experience with Dynamics 365 has been positive. Its integration of CRM and ERP streamlines operations, and the AI tools provide valuable insights. While the setup can be complex and the cost high for smaller businesses, its scalability, customizability, and user-friendly features make it an excellent choice for growing organizations. Pros Dynamics 365 stands out for its seamless integration of CRM and ERP, user-friendly interface, and AI-driven insights. Its scalability and customizability make it a powerful solution for businesses. Cons The cost of Dynamics 365 can be high for smaller businesses, and its complex setup process may require significant time and expertise. Occasional performance issues also affect user experience. Review Source LP Leonardo P. Management Accountant Hospitality Used the software for: 1-2 years ### "Comprehensive Dynamics 365 Review: Integration, Customization, and Efficiency" December 10, 2024 5.0 Dynamics 365 is like having a Swiss Army knife for business management. It's packed with tools for everything from sales and customer service to finance and operations. Pros Its integration capabilities. The way it seamlessly connects with other Microsoft products like Office 365, Power BI, and LinkedIn is truly impressive. Cons The learning curve. While it's incredibly powerful and feature-rich, it can be quite overwhelming for new users or those transitioning from simpler systems. Review Source JC Jérôme C. Data analyst Pharmaceuticals Used the software for: 1-2 years ### "Microsoft power for a global solution " November 8, 2024 4.0 Good after learning the usage and make sure anyone is aware of consequences of any modifications Pros The globalness of the solution backed by Microsoft with many updates Cons The solution is light and not customizable enough Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Great connection with power BI and more convenient Review Source CI Chijioke I. QA Analyst Information Technology and Services Used the software for: 2+ years ### "My everyday personal and working tool" December 9, 2024 5.0 It has helped my personal and work life. Pros Ease of use, sleek user interface and many avenues to getting customer support Cons Their subscription plan. They need to reduce their price a little bit more as a market leader Review Source AS Adefemi S. Customer service representative Banking Used the software for: 1-2 years ### "Useful for workflow " June 20, 2025 4.0 Pros I like it’s an all round application that makes tasks easy. It also helps record and document and manage client database for easy referral and access as needed. Cons Updates may be slow. But other than that, it’s satisfactory. I also noticed that there are several versions used by several organizations. This makes it appear new when I change jobs. Review Source CM Cátia M. ServiceNow Consultor Information Technology and Services Used the software for: 1-2 years ### "Comprehensive and Powerful" October 18, 2024 5.0 Overall, Dynamics 365 provides a powerful, integrated platform for managing business operations and customer relationships. Its deep integration with other Microsoft products enhances productivity, while its customizable features and AI-driven analytics deliver valuable insights for informed decision-making. Once fully implemented, Dynamics 365 proves to be a versatile tool, streamlining workflows, improving collaboration, and offering scalability for growing businesses. Pros All-in-one business solution that integrates CRM and ERP capabilities seamlessly. Excellent scalability, allowing businesses to tailor features to their needs. Its cloud-based system ensures easy access and collaboration across departments. Cons The platform can be complex and have a steep learning curve, especially for smaller businesses or teams with limited technical expertise. Customization, while powerful, can be time-consuming and costly if done extensively. Review Source CO Christy O. Regional Network Performance Analyst Information Technology and Services Used the software for: 1-2 years ### "Exceptional Tool Dynamics 365" December 2, 2024 5.0 My experience is amazing as this help integrate data and manage collaboration with team members. Pros One aspect I appreciate about Dynamics 365 is its ability to integrate data effectively and enhance workflow efficiency. Cons The cost and complexity of the features which can make it difficult to set up. Review Source EI Eva I. business process analyst Oil & Energy Used the software for: 1-2 years ### "A powerful tool that is a necessity in many cases for a CRM product" September 26, 2024 4.0 A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more familiar with the product, then the similar layout on different pages make sit easier for the user to navigate in different Pros Ultra high customizability when teamed up with a development partner team. With the possibility to modify standard functionality, Dynamics 365 can be morphed into a million different products for specific business needs. A lot of functionality can be used out-of-the-box. Cons High customizability regrettably also means that design, development, implementation and testing take a huge amount of time. Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates. Rather expensive. Review Source Maria C. Owner Non-Profit Organization Management Used the software for: I used a free trial ### "Windows dynamic 365" November 26, 2024 5.0 Well, I'm a new user. Obviously I've used Windows in the past but Dynamics is new to me. A am just gaining experience with it but so far it's very user friendly and very much what I would expect from a Windows product. Pros I loved the options of using all of the advanced features that I expected from the Windows 365 plus plus a bunch of extras. Plus the app is very user friendly. Cons Overall, the only thing that I would say is a problem with Dynamics 365 is cost, especially when considering larger companies when it comes to licensing. Review Source PV Peter V. IT Manager Education Management Used the software for: 6-12 months ### "Dynamics First Baby Steps" November 8, 2024 4.0 Slow learning curve at the start but once you grasp the basics then everything else is a bonus Pros Multiple different departmental CRM capabilities which is a leading CRM brand across the industry Cons Can be very complex to configure especially if it involves power automate flows Review Source DM Deborah M. Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Dynamics 365 has it all" November 14, 2024 5.0 I would not use anything else besides Dynamics 365 Pros Dynamics 365 is all in one package. Dynamic 365 has everything you need and more Cons The price was very steep in the beginning. Review Source Sebastian P. Chief Marketing and Customer Experience Pharmaceuticals Used the software for: 2+ years ### "The leading solution for managing businesses" September 27, 2024 5.0 In my experience, Dynamics 365 has provided a comprehensive solution for all my specific business management tasks, including sales, customer service, marketing, and maintenance. It has optimized and improved the efficiency of all processes within each area. Pros Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer satisfaction, incorporating artificial intelligence functionalities, allowing access to information and performing tasks from any mobile device, etc. Cons I haven't been able to find any drawbacks; it's all benefits with this platform. Review Source AH Ajoke H. Regional Network Analyst Information Technology and Services Used the software for: 2+ years ### "A great Customer Service tool." November 22, 2024 5.0 A great app for storing and retrieving customer's information. My files are safely kept on it with no hassles. Pros It is highly interactive as a customer service tool. Cons So far, I have not noticed anything about the app that I don't like. Review Source DF Denika F. Customer service Hospitality Used the software for: 2+ years ### "The great 365" November 22, 2024 5.0 Overall I love being able to access multiple things from one program. Pros The ability to use everything in one spot. Cons The synching sometimes was off and made it different to find my saved stuff. Review Source KM Karl M. CISO Financial Services Used the software for: 6-12 months ### "More robust and feature-rich than competition " January 17, 2025 5.0 Overall we had a fairly easy journey to implement it and so far it has met all of our expectations. Pros Of all the CRM products out there that are SaaS delivered, we found Dynamics to be the most robust and feature-rich. We tested it against similar competitors such as Salesforce, and Dynamics simply did better on many fronts. Not to mention Dynamics is reasonably priced compared to competition. The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc. Cons There wasn't much downside to it. Perhaps its UI can be more intuitive in certain areas. Review Source NS Nazim S. Customer Relations Manager Real Estate Used the software for: 2+ years ### "Microsoft Dynamics Super program" November 7, 2024 5.0 I use it every day. All our records are archived in this program. I use almost every feature and love it. Pros I use it for our customer relations experience. I am very happy Cons Sometimes it slows down. When I want to pull a report Review Source ML Mac L. Student E-Learning Used the software for: 6-12 months ### "One stop shop! " December 9, 2024 5.0 Overall, I would recommend this software to anyone! It’s easy to use, has all the necessary features, and is really a one stop shop! Pros Easy to access from all devices. Many different organization features, especially for outlook. Cons Have to re-log in numerous times, especially with double authentication. This may be just for educational Microsoft accounts. Review Source DZ Denis Z. Finance Manager Environmental Services Used the software for: 2+ years ### "Microsoft Dynamics 365" January 17, 2025 5.0 Extremely happy with how smart is this software. A great tool to have in your Finance department! Pros Quiet simple to use once you get proper training. It maximizes our financial visibility and profitability dramatically. Cons Not super easy to first handle but once you get good training with this software you're on for great results! 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