# Page 5 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 5 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 101-125 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MTA Md Tabrez A. Senior Associate Consumer Services Used the software for: 2+ years ### "Techanology" November 15, 2024 5.0 All are good. Like performance and tech work. Pros Without this, we cannot do any work in office work. Cons Sometimes the performance goes wrong, otherwise, all is good. Review Source NF Nelson F. Office Construction Used the software for: I used a free trial ### "Great Product " January 6, 2026 5.0 My overall experience is Good! I think Dynamics 365 has a lot to offer & it is extremely great when putting data together. Pros I like how it helps better manage sales & service. The software itself is very helpful & updated for the most part. Cons Sometimes it takes a while to load up, but overall, the software is great! The ability to collect data for improved efficiency and new insight comes in handy. Review Source mO malika O. Analyst Education Management Used the software for: 1-2 years ### "Like Dynamic 360" November 15, 2024 4.0 Overall, Dynamics 365 is a powerful tool that can provide significant benefits, but it does come with a learning curve and requires a good understanding of your business processes to fully leverage its capabilities Pros Dynamics 365 is a powerful tool, but like any software Cons , it has its challenges. Some users find the complexity of the system to be a bit overwhelming, especially if they’re new to it. The customization options, while extensive, can sometimes lead to a steep learning curve. Additionally, the integration with other systems can occasionally be tricky and may require additional support or expertise Review Source CW Cavan W. SDR Leader Computer Software Used the software for: 1-2 years ### "OK But Frustrating." November 21, 2024 3.0 Mostly ok, frustrating and hard to keep up to date. Pros It looks like it might integrate well with quite a lot of other areas of the business. Cons Not very intuitive, slow response. Takes a lot of time to get it working in such a way that you can find it useful. Review Source AS Ajay S. Recruitment Manager Human Resources Used the software for: 1-2 years ### "Powerful and Flexible, but Requires Time and Expertise" September 26, 2024 4.0 My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though it's sometimes hindered by a steep learning curve and complex configurations. Pros What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business needs. Cons What I like least about Dynamics 365 is its steep learning curve, high customization costs, and occasional performance issues with large data sets. Review Source SS Shaya S. Audiometric technician Health, Wellness and Fitness Used the software for: 2+ years ### "Dynamics 365" November 6, 2024 5.0 It's been more than 2 years that I've been using it, it never has made any issue for me. Pros Easy to work and available without any frizzing. Cons I can not find any cons about it so far. Review Source AAK Afkar Alam K. AGM Information Services Used the software for: 2+ years ### "Foster Business Growth with a Robust CRM and ERP tool, Dynamics 365 !!" January 7, 2025 5.0 Dynamics 365 is a powerful tool combining the CRM and ERP Business solution and foster growth. Tool seamlessly integrates with Power BI, M365, and built-in AI and analytics. Pros Dynamics 365 is a robust all-in-one solution for CRM and ERP. I liked the seamless integration with the Microsoft ecosystem. Cons Licensing for small and mid-size businesses specially for customization Review Source AD Alen D. Manager Wholesale Used the software for: 2+ years ### "I genuinely like it!" October 21, 2024 5.0 Pros I like that Microsoft Dynamics 365 brings everything together in one platform. It's easy to connect with other Microsoft tools, and it helps streamline our processes while being flexible enough to grow with our business. Cons The pricing can get a bit high with more features, but overall, it's worth it for what it offers. Review Source sW susmita W. Software developer Information Technology and Services Used the software for: 1-2 years ### "Dynamocs 365 helps in business requirements rules" November 16, 2024 5.0 Helped tailor the forms ,fields,workflows and business rules to meet business requirements.Plugin Development,Integration with Restapis and middlewares. Writing JavaScript for client-side validation or enhancing user interactions. Pros Customer service for supporting tickets,email marketing,automates financial management , helps manage project resources,timelines and budgets.Customization,Integration Cons High cost for implementation,little complex Review Source JL John L. VP Hospital & Health Care Used the software for: 1-2 years ### "VP of Operations " October 26, 2024 4.0 The overall experience is pretty good and very easy to use. Pros I find that it's very flexible and it offers a wide range of customizable applications, integrations and additional modules. Cons I would say one con is the cost and the initial setup and ongoing subscription fees can be expensive especially for small business company. Review Source AT Aarushi T. General Manager Retail Used the software for: 2+ years ### "Umbrella for all your needs " November 6, 2024 5.0 Pros Has everything you need in one place to use Cons I didn’t find anything which is not useful Review Source MS Melinda S. Ceo Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software " October 29, 2024 4.0 Great experience I have been using it for over eight years Pros Cost Ease of use Reliability of product - Cons Hard to reach a real life person sometimes but other than that, it's very good Review Source FARES H. Accoutant Food Production Used the software for: 2+ years ### "Good experience " August 17, 2024 5.0 it is a great app provided by Microsoft to run any business. Being a part of the Microsoft is a huge advantage that will help you to achieve your goals effectively and efficiently Pros It is a great apps that helped us a lot of to maximise our finacial visibility, it is also easy to use Cons some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors Alternatives considered [Sage X3](https://www.capterra.com/p/213927/Sage-X3/) Reason for choosing Dynamics 365 More innovative and simple to use and more features Switched from [Newline WMS](https://www.capterra.com/p/10012842/Newline-WMS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) For personal uses for exemple bank reconciliation Review Source PD Philip D. Ecommerce Technical Manager Marketing and Advertising Used the software for: 1-2 years ### "Think there are better options on the market" October 23, 2024 3.0 Think there are better options on the market Pros Lots of intergarations but felt it wasn't as user friendly as other options Cons Fairly outdated, no the can be very busy Review Source MG Mentor G. Operatore Socio Assistenziale O.S.A. Non-Profit Organization Management Used the software for: I used a free trial ### "Buono ma non il top" October 15, 2024 4.0 Buona nel complesso ma il prezzo dovrebbe essere piu' accessibile Pros Per la mia cooperativa si e' dimostrata necessaria da utilizzare Cons La ramificazione dei servizi un po dispersiva Switched from [Deel](https://www.capterra.com/p/205015/Deel/) Per provare Microsoft visto il nome, ma i prezzi non corrispondono alla qualita' del servizio Review Source VR Verified Reviewer Talent Sourcer Accounting Used the software for: 2+ years ### "Daily usage" May 8, 2024 5.0 Pros It's user friendly attitude. I use daily. Cons Nothing as of now is which I least liked it. Review Source RC Rozeli C. Analisra Hospital & Health Care Used the software for: I used a free trial ### "Stay up to date with Dinamyc 365" November 27, 2024 5.0 Sending and receiving emails, easy return, with support. Online meeting, quick access. Pros Access to IA, Online meeting facility that allows you to connect from anywhere Cons Limited resources at some membership levels, access is somewhat inaccessible for a medium-sized company. Review Source CJ Caleb J. Data Analyst Intern Logistics and Supply Chain Used the software for: 6-12 months ### "D365 Review" October 11, 2024 5.0 I have only great things to say about Dynamics 365 and would definitely use it again. The billing and customer side of the application is great and filled with easy-to-use buttons and connections. Pros Dynamics 365 was very useful to me because it is so interconnected with many platforms including PowerBi. Very easy to connect with multiple projects and applications. Cons There is quite a lot of information in one place, so it takes some time to adjust to in the beginning. Review Source SP Santiago P. Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Don't even try if you don't have experience" November 8, 2024 3.0 Get someone do the integration or shift to a 100%CRM company Pros Microsoft suite included and integration with overall company Cons Very dificult integration. Updates and migrations destroy all the work done Review Source SS Sophie S. Operations Manager Education Management Used the software for: 2+ years ### "Great choice for highly complex CRM systems" October 9, 2024 5.0 Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics. Is on the pricier side. Pros Dynamics is a great CRM option. It's highly customisable and capable of running complex processes and storing huge amounts of data. Cons Since it is so big and has so much potential, it can be quite difficult to maintain, and support options are very expensive. Review Source TM Thaciana M. director Marketing and Advertising Used the software for: Less than 6 months ### "Efficiency and Effective" December 30, 2024 5.0 My company is Digital Marketing, this application improved my operations and was able to deliver my content more quickly and consequently my clients were more satisfied because I was able to archive data and update records Pros for being an efficient tool for managing my company Cons I can't access the application very quickly, I find it a little slow Review Source Yasceine B. Quality Manager Computer & Network Security Used the software for: Less than 6 months ### "MS Dynamics 365" September 26, 2024 4.0 MS Dynamics 265 is a powerful ERP. It can fit medium-sized to big companies. Pros Comprehensive Modules. Project management Module. Cons HR Module need more customization to meet the requirements of ME countries regulations. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 More user-friendly. Cheaper than Oracle NetSuit with same functionalities Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) SAP was very complicated. Employees were not able to use SAP effectively. Review Source LC Levi C. Assistant Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Dynamic 365 Review " January 15, 2025 5.0 Dynamics 365 is a powerful tool that’s helped us streamline operations and improve customer relationships Pros The integration with Microsoft products is seamless, and it’s super customizable Cons Setting it up can be time-consuming, and the licensing and customization costs are quite high, which might not suit every budget. Review Source JH JAMON H. Director - Operations Industrial Automation Used the software for: 1-2 years ### "Great system with robust transaction processing " December 16, 2024 4.0 Pros Robust system that allows for intuitive processing of business transactions and has the capacity to serve all sizes of enterprises. Cons Reporting, specifically custom exports via Excel, are a bit clunky. Review Source TY Teresa Y. Project Manager Hospitality Used the software for: 6-12 months ### "Dynamics 365" November 7, 2024 2.0 Pros If your used to Microsoft products, you will have an easy time using this software. Cons Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares. 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