# Page 50 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 50 - Is Dynamics 365 the right CRM solution for you? Explore 5813 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5813) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 50 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1226-1250 of 5813 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ALEXANDRA DANIELA D. Analista Used the software for: 1-2 years ### "A marketing app from MS Office to get the most of your clients" February 17, 2018 5.0 Pros When you are searching for an app of CRM there are a lot in the market, but just in one you can have: the possibility to planning your budget through a module that decompose it in any detail that you want, to know where your are spending your money and where you have to put it to improve your business, you can do marketing analysis and monitoring your clients, optimizing the time of the workers doing this task, you can also get and specific information of your clients, selecting for them tools that improve the relationship with your company. Dynamics is this, and a lot of more, but is one the best CRM in the market. Cons This a tool for professional, this is not for amateurs user that are starting the work with clients, this a very powerful tool that requieres a very high level of experience of CRM to get the most of it. Review Source VR Verified Reviewer E-Commerce Specialist Used the software for: 2+ years ### "Dynamics is a powerful but complex software solution great for large businesses." December 8, 2017 3.0 Pros Dynamics can support just about any operations, accounting, billing, and inventory needs for a large business. Cons The software is not intuitive. There is little that the average person can figure out how to do on their own. There is a definite learning curve, and you really need to have someone show you how to do almost everything, Review Source Mohammad Y. 365 Consultant Computer Software Used the software for: 2+ years ### "Dynamics 365" September 28, 2019 5.0 Work with from 2004 tell now versions 3.2 and 4 - 2009 - 2012 and finally 365 Pros It is the best solution for any business but it's need to managed by teams not personally. All functions that you can looking for. Cons The grate relations in business modules that is translate to grate output. If you have deferant types of business it is the right choice Review Source NH Niall H. Head of Information Systems Information Technology and Services Used the software for: 2+ years ### "Overly complex CRM" July 11, 2023 3.0 Pros Pipeline management, data entry, reporting Cons Complex workflow configuration, buggy outlook plugin, lack of comprehensive reporting Review Source MB Merwan B. vp eng Used the software for: 1-2 years ### "Dynamics for Sales can be customized to do pretty much anything to fit your companies needs." October 6, 2017 5.0 I can see all previous contact, both by myself or others. It's one place for all documents, able to keep track of completed tasks, history of the customer, etc. Pros Integration with Microsoft suite of products. Superior level of customization and integration into 3rd party software and apps. The large number of line of business modules is allowing it to be utilized by far more departments. The LinkedIn integration has made gathering Sales Analytics simpler and faster : now I can find referrals and introductions for new business. The Outlook integration is also simple and easy to use and allows for all communication tracking within the Sales module with a click of a button. Cons The UI could definitely needs some improvement. HubSpot is a good example of great UI/UX integration. The price is a little high when compared to smaller CRM solutions. It's not easy to start using this product out-of-the-box. Review Source RR RANDY R. Manager Information Technology and Services Used the software for: 2+ years ### "Dynamics is great!" June 10, 2019 5.0 We are impressed with the customization on the Cases features, and how we can create required and no required fields. Also how the accounts are located, and fill in the case details by default. Overall we are very happy with the product and recommend it to anyone who is needed a CRM for case and sales tracking. Pros We use dynamics to track incoming cases for one of our larger customers. We create new services cases, as well as use the Accounts, and Sales related features. Cons The Save Icons are sometimes too small and hard to find. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Dynamics 365 Easier to setup and create a case form for tracking. Review Source jT jerry T. Warehouse Lead Food Production Used the software for: 2+ years ### "Perfectly Desgined" October 19, 2023 5.0 After learning the ins and outs of Dynamics, the program is rather simple to use. Pros Ease of use. Dynamics is easy to use with all the different options to customize it for your companies use Cons Some of the language used for looking up specific queries. Once you are able to lock in how things should be worded it was easy Review Source DW Dominic W. Marketing manager Civil Engineering Used the software for: 6-12 months ### "Microsoft Dynamics" December 4, 2019 2.0 I used it from a sales perspective for recording; clients new business contracts details conversations etc I came from a company using Salesforce and I found that Salesforce was easier to use and seemed intuitative. Using Microsoft Dynamics was like having a ferrari and downgrading to a Skoda. Pros Its a CRM database and records client information which makes it easier to access. Cons Everything, it was cumbersome, my company was using it as a financial tool rather than a CRM which didn't allow me to utilise it to its full potential. It was difficult to record details of wins and account information, perhaps this is the way my company set it up but we had a colleague managing the system and I frequently had to call on her services to amend things that went wrong or didn't record. There were lots of idiosyncrasies which made the whole experience painful. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Different company, moved jobs. Review Source VR Verified Reviewer Quality Analyst Broadcast Media Used the software for: 1-2 years ### "Cloud based software " March 27, 2019 4.0 Pleasant and satisfied with this product. Works well on Outlook and can check call logs for various profiles. Good job guys.. Pros This Software is getting popular among small and medium sized businesses. Easy to navigate, follow up, keep records and emailing facility keep your sales updated. Combination of Crm and ERP functions well giving options to access sales records. Cons Well, i can say that connectivity being slow to which i have to keep on resetting proxy settings. Not recommended for young business. Review Source Stella P. Chief Of Operations Automotive Used the software for: 1-2 years ### "Dynamics 365 is great for keeping track of entries, but you should improve the mobile application." January 11, 2019 5.0 We can keep a record of customer entries, which generates and increases the ROI. It is a good CRM product but I would like Microsoft Dynamics 365 to improve its mobile application very soon (it is necessary). Since implementing Dynamics 365 we have obtained an excellent record and a good growth in our financial activities. Pros Dynamics 365 is ideal for keeping track of customer requests, sales, marketing. We can track all our entries and keep track of how many tickets we have in a certain period of time. Microsoft Dynamics 365 is a very light and adequate software to carry a forecast of all our financial activities (it is an excellent CRM system). Cons It is very difficult to make big changes, thanks to the fact that the Dynamics 365 user interface is not very good. In addition, it is necessary to greatly improve the performance of the mobile application. Dynamics 365 is not very scalable software. Review Source AA Amarachukwu A. Free lancer Design Used the software for: 1-2 years ### "Microsoft Dynamics 365 the best solfware so far." October 22, 2020 5.0 Microsoft Dynamics is amazing. Pros What else am I looking for since I have Microsoft Dynamics 365. The best solfware I have used in the pass years. I like it's unique cloud base services, it's flexibility in creating a process that flow to enable multiple communication and the ability to share data easily. Cons Microsoft Dynamics required expert developer to operate the system because the first time I used it I was a bit frustrated and it takes me longer time to setup and learn Reason for choosing Dynamics 365 Because of fixed assets Review Source SkG Sachin kumar G. Manager Biotechnology Used the software for: 2+ years ### "Dynamics 365" March 17, 2023 5.0 Pros It's work very much as possible all to work Cons I like it's all feturs it's absolutely mind blowing Review Source jE joseph E. bartender / sales Used the software for: 1-2 years ### "My opinion of Microsoft Dynamics software" March 23, 2018 5.0 This CRM application operates within an Outlook client, permitting users to perform their CRM related tasks and activities without having to open another window or screen, or navigate among multiple applications. This software also includes a contextual ribbon bar, role-tailored design and simple user personalization of workspaces and views. Pros This software is customizable, flexible, and able to easily learn the customization's are easy to create and manage The intuitive capabilities, and the easy to learn customization process make it very cool to use . It helps me to helps to manage specific business functions, such as financial, sales, marketing, financials. Cons It could be difficult to trouble shoot issues some times but I have found that is a common factor of Microsoft programs anyways. Support documentation and resources are scattered and not always relevant to your issue, customer support is hard to reach and not very helpful, Review Source VR Verified Reviewer Digital Marketer Computer Software Used the software for: 2+ years ### "Awful system with so many bugs" April 24, 2019 1.0 Pros Nothing. This system has caused me nothing but headache. Cons This system is made up of thousands upon thousands of different record types. There are so many unnecessary processes that have to be followed. Reporting is awful and is basically just spreadsheets. The UI is not intuitive, I would never make anyone use this system. Review Source VR Verified Reviewer Accounts Receivable Processor Accounting Used the software for: 2+ years ### "Review for Microsoft Dynamics" December 4, 2018 4.0 We are able to account our revenue accurately every month without losing money! Pros This software rarely glitches and is very easy to use. It allows the posting of payments and account reconciliation with ease. Cons It can be cumbersome if you have a large payment to post into the software. It also takes too long to upload large batches of revenue. Review Source AR Andrea R. Noise and Vibration Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "High customizability and efficiency " February 5, 2023 4.0 Overall, Dynamics 365 is still a highly capable CRM solution. Its integration with Microsoft tools sets it apart from its alternatives, providing businesses with a seamless and integrated solution for managing customer data and relationships. Pros Dynamics 365 is a comprehensive CRM solution offered by Microsoft, which makes it easy for businesses to integrate it with their existing tool stack. The CRM is highly customizable and efficient, providing businesses with the flexibility they need to manage their customer data and relationships effectively. Cons However, the user-experience of Dynamics 365 could be improved. The CRM's navigation can be confusing, making it difficult for new users to get up and running quickly. The interface is also not as intuitive as it could be, leading to a steeper learning curve than other CRM solutions on the market. These limitations can hinder businesses from maximizing the potential of Dynamics 365, even after investing time and resources into learning it. Review Source VR Verified Reviewer Talent acquisition consultant Computer Software Used the software for: 1-2 years ### "Average ATS" December 9, 2019 3.0 Pros I used this software whilst working for Microsoft as a Talent Sourcer and some of the main benefits included the following: - able to create talent folders and pipelines - ability to search talent folders and candidates very easily - nice layout Cons \- took a long time to upload candidates and create profiles; there was a general latency when using this software that was frustrating - a very 'clunky,' feel when trying to navigate through the different features of the software Review Source jJ jonasse J. it Computer Hardware Used the software for: 6-12 months ### "dynamic software" February 18, 2021 4.0 honestly the cost is considered acceptable, the level of help and support is very good, Microsoft is more and more surprising for a better future. Pros Dynamics 365 is not perfect but it is special. and one of its specialties is how it communicates with other online platforms. which brings more facilities to use two platforms. or even three in one. And also the fact that they almost resemble each other ... but updates should be made to the temple, UI, and accessibilities. Cons Microsoft Dynamics 365 is a very reliable tool. where we can find a lot or search and browse .. an ecosystem full of apps that we can even use for profit. Review Source MB Meghana B. Student Computer Software Used the software for: 6-12 months ### "Dynamic 365 review" October 22, 2023 4.0 It was greate experience as I had used it in very frequent manner without glitch Pros As I have experience smooth and easy to use features which make it different for other software present in market Cons The gui could have been better and more creative Review Source Alyssa W. Marketing Coordinator Computer Software Used the software for: 2+ years ### "Great CRM Option!" October 25, 2019 4.0 Extremely helpful for keeping our teams organized. Helps keep track of customers, suspects, and prospects. Pros Is great for our marketing and sales teams to track leads through the sales cycle and keep track of contacts and accounts Cons Sometimes has issues but it is to be expected. Can glitch/freeze and sometimes gives errors but overall a great tool. Review Source TD Toby D. Director of Client Services Computer Software Used the software for: 2+ years ### "CRM Software with wide capabilities" November 23, 2018 4.0 We use this for project tracking integrated with MS Project. We also using this as our Support ticketing system. Both of these are positive experiences. They are many things that could be improved in the workflow to allow for less clicks and an overall more efficient process, but it has served us well. Pros This software was good for integrating details from sales as clients were prospects/leads to when they were clients in our support organization. Good for tracking project details, project tasks, timelines, costs estimates vs. actual costs. Tracks time billing for resources and allocates time to appropriate projects and/or cost centers. Allows for lots of integration for custom tools. Utilized in a global company with very unique differences by country and/or region. Cons Pretty heavy implementation process. We utilized our own customizations and that meant when Dynamics made changes we had to make development change. This produced some unexpected overhead. Review Source Nick T. Initial and secure specialist Construction Used the software for: I used a free trial ### "Inventory 365" February 19, 2023 5.0 Overall, using Microsoft 365 has been a valuable asset to My company, giving me peace of mind and user friendly controls Pros Some of the things I like most about Dynamics 365 is that it's simple and easy to use with help right there at any time. It's an asset to my company. Cons As with most programs, one of the things I look at is the cost. It is reasonable and affordable Review Source Luis C. Operator Logistics and Supply Chain Used the software for: 6-12 months ### "People business" June 30, 2019 5.0 Great way to provide value to the business, innovating the via to treat more personalized every customer and gives a better service, not in the tradicional way. Pros Microsoft Dynamics lets me plan my business resources for growing up through a great management, with this tool i can strenght relationships with my costumers, one of the advantages is that i can implement it easy and with a great capacity of supporting my business growing, since i have used it i can get more productivity, adaptability, and a global vision of my business Cons For some costumers the functionality is low, you need to value the customers according to the value it provides to the company Review Source AL Abdul L. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Excellent Product" December 19, 2022 5.0 Easy to use, Overall clear, and must use for Retail industry, and other, specially, easily collaborated with our other Office daily use Pros Dynamics was used mostly used connected to IPOS system, for Retail and Sales Management, Cons Sees almost all the updated features are updated from the Vendor team, for enhancement. Review Source Meiby P. DOCENTE Used the software for: 6-12 months ### "The most complete business management system" January 17, 2018 4.0 Its appearance and functionality can be customized through the coding of Visual Basic, as there was a programmer in the company who could fully customize it. Pros It is more than a software, it is an advanced CRM platform that allows you to manage different operations of the company, such as financial, sales, operations, and service automation. The great thing about version 365, that I used is its indisputable compatibility with all the other Microsof tools . Cons The change of software in the company, was a bit strong at the beginning, but after months we all managed to adapt to the new software. they could generate courses to appropriate the software in less time. Review Source Similar Products Featured