# Page 54 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 54 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157279/Dynamics-365/reviews

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Dynamics 365

4.4 (5809)

[View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 54 - Reviews of Dynamics 365

## Showing most helpful reviews

Showing 1326-1350 of 5809 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VT

Valdas T.  
Project Manager  
Printing  
Used the software for: 1-2 years

### "Daily user review, CRM porpose"

September 9, 2021

4.0

in general, when the system is understandable, then it is convenient to use because of the view of the customer's company tree, the responsible persons. also all information related to this customer can be tracked in one window: communication, offers, correspondence, etc. it is also useful when you have multiple departments in a company and they are communicating with the same customer, you can track communication and share information with colleagues within the company.

Pros

the system is suitable for use, especially for partners who have a subsidiary. In this case, we can clearly see the company tree and divide the responsible persons.

Cons

understanding the system is not easy. there is a lot of duplication, which makes it difficult to trace communication with the client.

Review Source

Suresh Kumar M.  
UI/UX Developer  
Computer Software  
Used the software for: 6-12 months

### "Satisfied with Dynamics 365"

July 4, 2022

4.0

We are happy with most of the features in Dynamics 365

Pros

Customisations based on user or company,

Cons

CRM UI is not user friendly,

Review Source

SK

Sujith K.  
Director of Software Development  
Pharmaceuticals  
Used the software for: 1-2 years

### "CRM with Dynamics 365"

December 1, 2023

5.0

Pros

\-Easy integration with other microsoft products as well as external applications. -Powerful tool that has helped us improve customer engagement, increase overall efficiency, and drive growth

Cons

User interface is complex and takes time for your liking.

Review Source

PG

Priya G.  
Compensation Analyst  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Not a good experience "

May 13, 2022

3.0

Not happy, wish we never signed up for it.

Pros

Has potential. Correct workflows not enough talented people to back up implementation

Cons

Everything is a work around. I do position management and the software does not work at all. So many drawbacks and we have to do budgeting and forecasting manually

Alternatives considered

[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)

Reason for choosing Dynamics 365

Cheaper and backed by Microsoft . Also cloud based.

Review Source

Harry G.  
Head Of Operations  
Food & Beverages  
Used the software for: 1-2 years

### "I was able to manage the leads for my marketing operations."

June 27, 2018

5.0

Pros

The feature of accessing and surveying the clients leads and staff sales all through one platform. It comes up with the opportunity of manage all the resources for the operations via mails and calls. It even showed the progress of the campaign and keeps you informed of it.

Cons

It is not customized to follow up with all kinds of business. And for certain operation we have to customized the settings to let the proper flow of things.

Review Source

VR

Verified Reviewer  
Mechanical Engineer  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Popular ERP software that is highly configurable"

November 18, 2018

5.0

Pros

It is highly popular and therefore utilized by many other software companies. Highly configurable.

Cons

While it is highly configurable, this can sort of make data available in different forms in many different places, which if implemented improperly can seem to lose concisiveness.

Review Source

GF

Gabriele F.  
Marketing Specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "Potentissima piattaforma CRM"

December 15, 2022

4.0

Pros

il sistema ha tantissime funzioni e possibilità di analisi dei dati e di estrapolazione di report

Cons

I filtri da applicare ai database a volte si annullano a vicenda e la creazione di report è complessa.

Review Source

MB

Maycon B.  
Gerente  
Cosmetics  
Used the software for: I used a free trial

### "Avaliação Dynamics 365"

July 13, 2023

5.0

Uma experiência muito além do que esperava que fosse

Pros

Facilidade de uso, boa assistência, econômico.

Cons

Não tem nada que eu não tenha gostado na Dynamics 365

Reason for choosing Dynamics 365

Tive boas referências e pesquisei sobre, gostei muito

Review Source

VR

Verified Reviewer  
Logístic lead  
Research  
Used the software for: 6-12 months

### "Recomendada para pequeñas empresas"

November 28, 2022

4.0

Pros

Esta ERP permite modificar el menú inicial y seleccionar a tu medida el menú de inicio, esto te ayuda a que se ajuste a medida de tu empresa y que pueda ser intuitivo para tu equipo

Cons

No es intuitivo la primera vez que lo utilizas, puede dar muchos fallos y no tiene asistencia en línea para ayudarte a solucionarlo

Review Source

Euphrem W.  
Rédacteur Web  
Marketing and Advertising  
Used the software for: 6-12 months

### "Une solution inédite"

October 7, 2023

4.0

Pros

Des fonctionnalités personnalisables avec une sécurité à la hauteur. Disponibilité de plusieurs modules permettant de bien mener les différentes tâches d'une entreprise.

Cons

Un dashbord un peu complexe, ce qui pourrait rendre difficile la prise en main si vous êtes un débutant. Malgré cela, il s'agit d'une solution à part entière qu'il faut essayer.

Review Source

F. Eronne E.  
Sr. Accounting Manager  
Banking  
Used the software for: 1-2 years

### "Generally a great program with no major draw backs."

July 2, 2018

4.0

Keep track of numerous tasks over a large team of collaborators.

Pros

I like the customization of this product. It is a very powerful software when fully implemented and the team using it is properly trained. Great for remote teams and other development projects.

Cons

This product can be overwhelming at times. There are a host of features and available implementations. I would recommend doing some research or have someone with experience on your team.

Review Source

VR

Verified Reviewer  
Marketing Project Manager  
  
Used the software for: 1-2 years

### "Satisfactory ERP Tool"

May 3, 2018

5.0

Suitable ERP software requiring minimum customization

Pros

The look and feel of Microsoft dynamics is simple and easy to learn and navigate, given its similarity to the Microsoft application suite. It also covers most of the features that we required, with inimal customization.

Cons

Getting support when we encountered system glitches or wanted to integrate to other 3rd party applications was difficult. we had to consult a software integration expert

Review Source

SB

Sarah B.  
Product Research Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Altogether, All-In-One"

August 29, 2023

4.0

Pros

This is basically like Workspace/Drive/iCloud - it is a way to integrate Microsoft platforms. I love it honestly; you have access to everything you need all in one. You can also integrate your personal information with your business management data, it's super easy to use!

Cons

Because this software is fairly new; I feel like there is constant updating upon opening and accessing the program.

Review Source

Jhordann C.  
Ingeniero Civil  
Construction  
Used the software for: 6-12 months

### "Gestor de Empresas"

February 16, 2023

4.0

Muy buena en para pequeñas y grandes empresas ayuda mucho con organización de tareas y pendientes recomendable

Pros

Es muy fácil de usar eso si necesitas conocimientos básicos de contador y marketing

Cons

Hay algunos apartados que no se les entiende muy bien debería existir mas tutoriales para familiarizarse con el software

Review Source

SW

Shawn W.  
401(k) Account Manager  
Financial Services  
Used the software for: 2+ years

### "Dynamics 365"

August 5, 2022

4.0

Pros

Flexibility to build to suit our needs and able to link to the multiple other software that we use to run the business.

Cons

The structure is not intuitive for all users and results in questions of where to find links or how to navigate.

Review Source

PT

Paul T.  
IT Project Manager  
Telecommunications  
Used the software for: 2+ years

### "Dynamics connected to ERP and websites"

August 14, 2019

4.0

Stable solution, with solid amount of upgrades. Works well out of the box, and is easy to build further upon. Connects simple to both ERP and Ecommerce based websites, for both management of your customer visits and purchases, as well as the overall analytics functions behind it

Pros

Microsoft makes it quite easy to perform both a basic installation out of box, and provide enough resources and training material to ensure even the least familiar user could install the setup in a few weeks of research. The project and implementation plans of MS are legendary and really create a familiar enviroment to setup your system. When you have the system running, connecting websites is pretty simple, as the API's are well documented

Cons

The fact that MS wants either full access with Any-any rules ( security no-no) or you spend quite some time figuring out which ports are used when and where. Indepth security is more complex than expected, and could really use a decent upgrade

Review Source

joel M.  
Sales Specialist  
Food & Beverages  
Used the software for: 1-2 years

### "Dynammics 365 is a great product for your business"

March 25, 2019

4.0

It helps us in our business to undertake various business operations swiftly.

Pros

It has awesome features that helps you to manage your business in a professional manner. It allows you to access your information stored in cloud at any place at anytime. It allows the businessperson to organize his or her business and bring various operations in one place.

Cons

It requires a thorough training for a person to understand to apply the product in a business.

Review Source

GL

Giusi L.  
Imprenditore  
Internet  
Used the software for: 2+ years

### "Software Integrato di Gestione Aziendale "

June 12, 2023

5.0

Pros

Dynamics 365 offre un'ampia gamma di moduli che coprono diverse aree aziendali, come vendite, marketing, servizi clienti, finanza e gestione delle risorse umane.

Cons

L'implementazione e l'utilizzo di Dynamics 365 possono comportare costi significativi

Review Source

Karl O.  
Production Manger  
Hospital & Health Care  
Used the software for: 2+ years

### "Very good ERP system"

March 14, 2018

5.0

Pros

Integrates very well with our SalesPad and StockIQ software. Is a very well built ERP system. Accepts many bolt-ons. As always, great product Microsoft!

Cons

Login is somewhat cumbersome, but may be just our server too. A bit outdated looking formatting, but works well regardless

Review Source

Moises R. F.  
Enc. Monitoreo TI y Computos  
Financial Services  
Used the software for: 2+ years

### "Application for asset management"

August 23, 2019

5.0

My experience is for more than 5 years using it during system shutdowns

Pros

It is the best application for the management of company assets, in which you can create compass orders and checks.

Cons

For the closing of this application it lasts a lot of running every day and sometimes it presents error.

Review Source

Dan S.  
Client Sales Manager  
Sports  
Used the software for: 2+ years

### "Standard microsoft CRM/Database software tool"

August 6, 2018

4.0

I use it daily and I've learned my way around pretty well. It's a useful tool when used to its potential.

Pros

It provides a clear way to track customer interactions, sales pipelines and do reporting on all of the above.

Cons

It's not all that pleasing to the eye. Could use a small refresh in look and feel.

Review Source

VR

Verified Reviewer  
Marketing Manager  
E-Learning  
Used the software for: 1-2 years

### "A cost-effective CRM software for lead and customer management"

November 3, 2018

4.0

Keeping track of our customers and ensuring they are contacted for conversion.

Pros

What I like most about this software is its connection to all microsoft products and its ability to integrate the software with other microsoft products. I also like that it is very affordable compared to some of its competitors. Compared to SalesForce, Dynamics gives everything a small and medium size business needs at a quarter of the costs

Cons

It is very limited in marketing automation capabilities. For example, features of email marketing automation campaigns and trigger sends is limited. Connecting to your website to get customer scores also does not exists like some of the more expensive products.

Review Source

TA

Talha A.  
Assistant Manager finance  
Textiles  
Used the software for: 1-2 years

### "Financial analysis with Dynamics CRM"

August 13, 2020

5.0

i use it 1.5 year, its user friendly and time saving software.i will recommend everyone to use it for ease of their professional life.

Pros

Dynamics CRM provide Complete suit to operate business planing Execution,analysing and forcasting. Financial analysis can be fetched from day by day working. CRM can import data from microsoft suit which can minimized time loss.

Cons

There must be some advance financial and exonometric tool to analyse financial data more deeply.

Review Source

VR

Verified Reviewer  
Associate Manager  
Computer Software  
Used the software for: 6-12 months

### "Dynamics CRM Review"

January 15, 2019

4.0

Microsoft Dynamic new version is quite interesting and exploring it to get best of it.

Pros

Easy and fast to integrate with other tools and application like MS Office and Emails. Excellent Case Management capabilities with email phones etc. Better client management , stores all info about client and easy search options. Good Customer services and support Best for large scale companies having 500+ accounts

Cons

Need improvements on Customization, UI and Easy of Use Need Administrative Dashboards Some navigation is worst it's time consuming to implement There are technical issues related to data management

Review Source

VR

Verified Reviewer  
Senior Manager Operations  
Computer Software  
Used the software for: 2+ years

### "a reliable tool for accounting for SMB's"

September 15, 2018

3.0

satisfactory

Pros

It covers most of the financial packages includes AR, AP, SO, PO, Bank Management etc..It has some built-in reporting capabilities too. Notable feature: multi-currency support and can be deployed in cloud.

Cons

steep learning curve, high implementation time and cost.

Review Source

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