# Page 58 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 58 - Is Dynamics 365 the right CRM solution for you? Explore 5811 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5811) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 58 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1426-1450 of 5811 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sales Manager Used the software for: 1-2 years ### "Power tool, yet tough to learn." April 1, 2018 4.0 Pros Offline access. I love that it can integrate to Power Bi which is a great tool for financial tracking and planning, (especially for year-over-year stats.) Cons Immensely time-consuming on learning how to navigate through (big learning curve.) Importing data is mostly manual to ensure accuracy. An overwhelming amount of options, tabs, and pages (with the inability to remove what you don't use.) Review Source VR Verified Reviewer Aviation Maintenance Technician Used the software for: 2+ years ### "I have had situations that call for business integration solutions. " July 9, 2018 4.0 Power tool though difficult to use Pros Easy configuration and set up. Dashboard reports in real time analytics and report. It saves lots of time Cons With other Microsoft products, it doest intergrate with them. Abit costly for smaller organizations. Review Source VR Verified Reviewer Senior Developer Non-Profit Organization Management Used the software for: 2+ years ### "Dynamics Review" November 30, 2018 5.0 Pros Very intuitive, no matter which version you are on. Many titles under the Dynamics label. All very well written. All integrate with MS software. Cons Very expensive. Given that, it is a very very powerful tool to have if you can afford. Review Source Chandan C. Sales Manager Accounting Used the software for: 6-12 months ### "Completely customisable tool for pipeline management" August 30, 2022 5.0 Pros We migrated from Zoho to 365 and legacy data was restored with a lot of advanced features. We can set workflow to run conflict of interests. Cons Nothing I can think of now other the no. of features that are available as it confuses sometimes. Review Source SM Serhat M. Backend Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Dynamics 365 is quite beneficial for project management" September 29, 2023 5.0 Pros Dynamics 365 combines a wide range of features that cover all our project management needs. Cons Dynamics 365 could have a better infrastructure for multiple project management. Review Source Miguel R. Profesor Instructor Used the software for: 6-12 months ### "It is a good software, supported for Microsoft. " April 12, 2018 4.0 Pros It has several languages for its use, download, support, and learning. It has the backing of a company with extensive experience and additionally quality products. It has plans for different situations, so it can be adapted for different companies. There is support material, license guides and even technical support within its website. The plans can be expanded according to the specific requirements of the company. It has social networks where you can interact directly with other users or the company. It has a wide range of applications and tools, which can be used in various areas, being indispensable on many occasions. Cons Prices are not always adaptable to any type of company, especially in countries where the dollar is not the official currency. The support contact is somewhat slow, which makes the project lose time. The software is not compatible with other operating systems Review Source KD Karim D. Responsable vente export Telecommunications Used the software for: 2+ years ### "Evaluation Dynamics 365" November 27, 2023 4.0 Pros Outil très ergonomique et intuitif. Il offre, en outre, la possibilité de personnaliser l'application. Cons Requiert tout de même un travail important de développement pour une personnalisation efficace Review Source VR Verified Reviewer Corporate Development Hospital & Health Care Used the software for: 1-2 years ### "Comprehensive but Steep Learning Curve" March 9, 2019 4.0 Generally positive with moments of frustration with trying to understand how to find specific features. Pros The breadth of features and functionality is very robust. The ability to create dynamic reporting features can be very useful. Cons It takes a good while for a new user to become acquainted with the software. A new user must be willing to go through a variety of tutorials to learn how to properly use the system. Review Source VR Verified Reviewer Project coordinator Architecture & Planning Used the software for: 1-2 years ### "The Facility to Use" October 19, 2019 5.0 Dynamics helps me and my company to organize our job and optimize our time. It influences directly in our growth. Pros The best part of this software is the facility to use and to teach people to be abble to use it. And also, the way it helps us to manager better our business. The software is a facilitator of our job. Cons There is only one thing. The spreadsheets! I think It’s a little complicated to learn without help. Review Source Timothy R. CPA Hospital & Health Care Used the software for: 2+ years ### "Robust and easy to use" October 10, 2018 5.0 Pros I've used Nav Dynamics for many years with different companies. It's very user friendly and easy to learn. I love the copy and paste feature into excel for ease of analysis. Cons Finding good 3rd party software support can be a challenge. Review Source sT shivam T. chief Information Services Used the software for: I used a free trial ### "good app regarding CRM" October 28, 2020 5.0 overall experience with Dynamic 365 is very good. I personally suggest this to manage sales and marketing to user Pros Feature over the app is truly good.As per mine opinion it may seems difficult to use in starting but with few days of use you can it with ease.Easy to manage the marketing ad drives business sales as well as topline revenue. Cons overall its good product having less cons. but it needs to fix the bugs as I am Iphone user and i feel lot of insecurities like hanging heating and all. so update should made must in this app Review Source VR Verified Reviewer Senior Developer Computer Software Used the software for: 2+ years ### "Dynamics Review" September 18, 2018 5.0 I've implemented dynamics to solve a veriety of problems like warehouse management control and it works perfectly. Pros It's user friendly software and integrate other applications within such like Outlook and Sharepoint. Cons users rol permissions are a little annoying Review Source VR Verified Reviewer Retail Sales Associate Used the software for: 1-2 years ### "Okay I suppose but there are way better software platforms out there" May 3, 2018 3.0 Pros I suppose it was nice that Dynamics offered the ability for their system to work in offline mode which was great when I worked from home and wasnt connected to the intranet or if the network was down at the office. Cons Major bugs and defects if you are using an Apple computer. The software looked totally different on our end than our trainers since they were using a Windows based computer. Review Source VR Verified Reviewer Accountant I Machinery Used the software for: 2+ years ### "Microsoft is by far the best system for preparing documents." March 7, 2018 5.0 None Pros I like that documents and spreadsheets sync across multiple platforms. I also like the functionality of their apps. Cons I hate you now have to pay a yearly subscription fee. I also hate the large updates that slows down the computer. Review Source AT Arne T. CFO Biotechnology Used the software for: 2+ years ### "Dynamics 365 - klasse CRM tool" November 24, 2023 4.0 Pros Einfach zu lernen, super intuitiv, sehr mächtiges tool! Cons Teurer, hoher Implementierungsaufwand durch Partner Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Integration von kompletter M365 Oberfläche Review Source VR Verified Reviewer Copy writer Civic & Social Organization Used the software for: Less than 6 months ### "Great experience with Dynamics 365" March 1, 2023 5.0 It is user-friendly. Overall this is good software for different businesses. Pros It makes it easy to track customer interactions Cons The reporting capabilities are limited, but overall it's really good Review Source FT Farhan T. Product Manager Information Technology and Services Used the software for: 2+ years ### "D365 review" January 9, 2023 5.0 Overall i am satisfied with the product and allows for easy integration Pros D365 is easy to use and customize. More importantly it is extremely easy to integrate it with rest of the MIcrosoft suite Cons The access to the API object is not as straight forward as with SFDC Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Integration with power apps and other Microsoft products Review Source Samuel F. Supervisor Pharmaceuticals Used the software for: 1-2 years ### "Dynamics improved my sales and helped with integrated solutions for operations. " June 12, 2018 5.0 Improved my sales! Pros Everything is cloud based so you can have all the information and leads you need on your mobile apps. The apps work with ios, android and microsoft. You also can work offline and once you connect to the internet everything will sync. Cons The subscription is month to month. An anual subscription would be great. However, this tool is great if you're looking to improve sales. Review Source DM Davood M. Senior structural engineer Civil Engineering Used the software for: 2+ years ### "Review for Dynamic365" August 22, 2023 5.0 Pros Dynamics 365 is best suited for medium-to-large businesses with more complex customer journeys. Cons high cost, especially for startups and small businesses. Review Source VR Verified Reviewer General Manager Used the software for: 2+ years ### "Good product " January 14, 2018 5.0 Pros Flexible, has all needed features and modules for business, mature and easy to integrate with existing Microsoft products Cons Doesn't work for all industries, needs more development to be higher cloud class, a little expensive for smb Review Source JR Jeswanth R. Technology Analyst Information Technology and Services Used the software for: 2+ years ### "Dynamics CRM " November 10, 2022 5.0 Pros I have used this for customer Engagement in service module for the past 2 years. Cons Microsoft charges for supporting to dynamics crm 2016 on premise version. Review Source joshua K. account manager Used the software for: 1-2 years ### "Dynamic to say the least. Very resourceful and easy to use. " April 4, 2018 3.0 Pros Microsoft Dynamics is a helpful tool and enterprise resource for planning and customer relationship management for software applications. its Easy To Manage, help Increase Revenue , Increase Business Sales, even Enhance Customer service. Cons The software has many pros and the one downside is that is not cheap but its worth the price and value add it can bring to your organization. Review Source Henry D. IT Manager Used the software for: 1-2 years ### "i was the administrator of the platform." July 19, 2018 3.0 Easy management and functions for administration department. Pros it is easy to use for friendly interface for clients. have a great compatibility with windows environments, estable connections with printers, and great preformance at the same time. Cons when you apply new chance to the software is a little to complicate and sometime take to much time. that's affect mostly to the productions environments. Review Source Shaun R. Heavy Duty Mechanic Oil & Energy Used the software for: 2+ years ### "Great product to use " February 15, 2018 4.0 Usability Pros I like the customer service aspect so that if there is any issues they are right there for support.. Cons Some features are hard to use and for a novice user it would be beneficial to have training or training tools available. Review Source KS Kapil S. Manager Automotive Used the software for: 2+ years ### "Multi-purpose, Best in class functionalities & insightful CRM solution" May 23, 2022 5.0 Overall Satisfying experience Pros The UI/UX and Functionalities of MS365 are quite relatable and seamless for any type of business. Cons Integration of software with other platforms is a little challenging. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Dynamics 365 Cost, Features and Recommendations Review Source Similar Products Featured