# Page 59 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 59 - Is Dynamics 365 the right CRM solution for you? Explore 5811 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5811) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 59 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 1451-1475 of 5811 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB JOSE B. IT MANAGER Oil & Energy Used the software for: 2+ years ### "I'm the infrastructure system administrator of Dynamics in my company. Is the ERP that company use." November 23, 2017 3.0 We have more control of the company's financial operation. The data is centralized. Now we have better control of the records. The backups can now be done directly from the BD and hot. Pros It is easily integrated with the Microsoft platform, this helps significantly in its operation. Additionally, its client access for users is very stable and easy to use, because its interface is very similar with the other software of the same company. The configuration files are on intuitive sites within the team, which makes it easy to achieve this. The application is stable in the different versions of windows systems. Cons The modification within the system is complex, when we wanted the system to do other things, the configuration processes are very long. In the version that we have installed, we have not managed to make a distribution of the equipment so easily, we always have to make many manual adjustments. The adjustment processes of new configuration files have many steps and verification processes that make an update for example of a new tax rate adjustment very long. The processes of updates of new versions, are complex, because the changes that we have made can be lost in a new version. Review Source DT David T. Team Leader Computer Software Used the software for: 6-12 months ### "Working with Dynamics 365" December 13, 2020 5.0 I was overall a great experience. Pros It's user friendly and a new user can easily navigate and understand the content. Cons More features and apps should be available. Review Source mS matvei S. Retailer Retail Used the software for: 6-12 months ### "GREAT MICROSOFT DYNAMICS 365" January 21, 2021 5.0 Pros I REALLY LIKE IT BECAUSE I HAVE BUILD LOT SOME APPS WEBS AND ETC... Cons I Like least google sheets And because its great for me to use it for my any jobs Review Source NB Nadia B. Account Manager Consumer Goods Used the software for: 2+ years ### "Great customer management" May 4, 2018 4.0 Customer management, customization, data/reports Pros It's fairly easy to customize. We have the ability to go in (without a ton of training) and build what we need for our own business. Cons Some of the processes that we can build into CRM will slow down the system. So, some of the automation feels almost moot because it takes so long to process anyway. Review Source TK Tyler K. Professor Education Management Used the software for: 2+ years ### "Dynamics 365--the world class solution!" December 26, 2025 5.0 Pros I use it every day, and I could not do my job without it. I appreciate how easy it is to use and how well the products work together. Cons I have no major concerns with it. Only issue is that the AI tool is not really useful compared to other ones out there. Review Source SG Shelby G. QA & Environmental Manager Pharmaceuticals Used the software for: Less than 6 months ### "Dynamics 365 Review" August 4, 2023 3.0 Pros This is a new system to us. We were searching for a more modern ERP/CRM system to our current and found Dynamics 365 which impressed a number of colleagues within the selection process. The system is for full inventory end to end sales and stock processing. The training and delivery of the system is simple. The activity management good which is great for traceability and audit trails. Cons To deliver and set up the system you ideally need an internal expert or you will be looking at a consultant to do this at extra cost to the purchase of the system. Review Source VR Verified Reviewer Eu gosto de usar Dynamics 365 Writing and Editing Used the software for: 6-12 months ### "I love using the product" January 19, 2021 5.0 I use it to carry out my work, in a way it is easy to handle, it is quick and easy. Pros The ease with which we can handle the product and how it is accessible for use. Cons The price, I believe it would make it easier, if it was free to use, as there are some features that need to be premium. Review Source VR Verified Reviewer Auto-entrepreneur Events Services Used the software for: 6-12 months ### "Retour d'expérience " February 15, 2023 4.0 Pros Le produit est très appréciable et une intégration assurée et facile, une flexibilité, et sécurité avancé qui permet une gestion de données automatique pour aider l'entreprise à gérer ses opérations plus efficacement et garantir un service client de qualité. Cons Le coût est relativement élevée pour une petite entreprise en plus de la complexité qui peut demander de temps pour maîtriser et certaines fonctionnalités peuvent être difficiles à personnaliser. Review Source AN Anurah N. Sales director Marketing and Advertising Used the software for: 6-12 months ### "Regarding Dynamics 365 CRM" January 14, 2024 4.0 Overall it was good ,experience and user friendly software. Pros Easy to use and maintain record,monitor sales pipeline and generate leads. Cons Little bit costly, and bugs issues Frequently issue of error at the time of data insert Review Source VR Verified Reviewer Producer Marketing and Advertising Used the software for: 2+ years ### " I use this everyday" September 10, 2018 5.0 I could not get by day to day without Dynamics and would recommend it to anyone! Pros It's easy to use with an efficient layout. I like how you can separate your workflow via different drop down menus. Cons Maybe a little bit more colour would be nice! Review Source sS sandeep S. software engineer Information Technology and Services Used the software for: 2+ years ### ""Best Customer Relationship Management tool for Mid sized Organisations"" June 1, 2019 4.0 Overall it is a good software for mid sized organisation due to its efficiency. I would highly recommend this for Customer relationship Management. Pros We are using this software in our organisation since past 3 years. Its features help us to increase the revenue of our company through customer relationship management. It also helps us for enterprise resource planning as well. Cons I personally found some limitations with this tool while using. There are some features available in this tool which are most difficult to use. We need a lot of training for this kind of features. And sometimes the data flow is very slow which needs to be improved. Review Source VH Valarie H. owner Arts and Crafts Used the software for: 6-12 months ### "once you learn all about it it becomes so easy to communicate and organize" January 19, 2021 5.0 I have experienced windows excel, outlook and 365. I like how I am able to link to these other software's and knowing I can not only complete and share the information about my company with my employees. It's just a great software and t has made everything run more smoothly than in the past. After the learning process you will see how much sense it makes to use this program for yourself. I highly recommend the software Pros although it was difficult in the beginning , later as I used this software the easier it became. I love the marketing feature and I am still learning how I can improve my sales this is my most important part of the software. I highly recommend this software. Cons It is a bit pricey but well worth it. In the long run you will see how great your company will run. Organization will be able to communicate better. May take some time to learn but it is the best I have found yet Review Source VR Verified Reviewer Marketing Computer Software Used the software for: Less than 6 months ### "Logiciel tout en un" December 4, 2022 4.0 Gestion de la relation client, suivi des performances. Plus conviviale et réponds au besoin du moment. Pros Ventes, marketing, service à la clientèle. Pour une personne ayant des connaissances de base dans l'utilisation d'un ordinateur la prise en main du logiciel est facile. Cons Pour le moment un besoin d'ajouter un autre service ne s'est pas encore présenté. Nous n'avons pas rencontré de difficulté majeure dans la manipulation de Dynamics 365 ni dans le processus d'intégration. Review Source NB Nicole B. Inside Account Manager Computer Software Used the software for: 2+ years ### "CRM" March 4, 2020 4.0 Overall I find it to be absolutely essential in our business function. Pros There is an impressive variety of essential functions the software performs. It's extremely helpful to have all of these features and information in the same database. I also find adding information to be user-friendly, making it highly functional in collecting and sharing information company-wide. Cons Finding some information is not necessarily intuitive - you may have to click around a lot more than one is used to on a simpler site in order to get to where you are trying to go. A more simplified interface may work wonders in streamlining web use. Review Source MH Martin H. Buchhaltung Building Materials Used the software for: 2+ years ### "Dynamics 365 :-)" October 31, 2022 4.0 Da es sich ein durchgängiges CRM ist versuchen wir so viel als möglich zu nutzen... Pros Finde die Funktion der automatischen Verbuchung von Bankkonten am wirksamsten. Cons Die Integration sowie der Aufbau aller Funktionen gestaltete sich als schwierig Review Source Pascal A. Gestion de clientèle Accounting Used the software for: 6-12 months ### "Outils de tableau de bord " October 3, 2023 5.0 Pros Dynamic nous aide à établir un processus de vente rationnelle et rassemble facilement les points de contact de chaque client Cons La configuration et l'accès limité sont disponibles et sécurisé et nécessite une connaissance approfondie Review Source Folashade A. Analyst intern at Veromo ; we help businesses better streamline,automate startup cost. Used the software for: 6-12 months ### "Expect Microsoft products to be different ; this was positively different." December 6, 2017 4.0 Pros I have used CRMS in the past and I feel the standout feature of Dynamic is its acceptance of 3rd party integrations.I had very little issues using dynamics with most 3rd party programs and it saved me precious time I usually spent in time past on back and forth emails asking questions,trying to resolve integration problems. Cons Again,the user interface. I have always believed software should have a self explanatory user interface.Dynamic misses it like most software anyways.Enterprise pricing could be made more affordable too. Review Source VR Verified Reviewer Researcher and Product Development Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Excellent ERP for the industry." September 15, 2019 4.0 Very well meets the requirements for the execution of engineering projects applied in the industry. Pros It can connect to various applications, because Dynamics is an open API system. The ease of controlling project costs. Cons Microsoft Dynamics is complex and robust software, so it is not recommended for small businesses. For midsize companies, a general commitment to system implementation is required. Review Source bV brice V. artiste peintre Arts and Crafts Used the software for: I used a free trial ### "Dynamics 365...le meilleur pour la gestion de votre entreprise " April 25, 2023 5.0 Personnellement c'est un logiciel très bien conçu dans son domaine pour gouverner son entreprise, j'ai été aidé au début mais je pense que là c'est plutôt lui qui m'aide le plus. Pros Dynamics 365 est très efficace et fait partie des meilleurs logiciels pour la gestion des entreprises. Cet univers est créé en pensant à toutes formes d'entreprise dans la gérance jusqu'à sa rentabilité. Cons Le pilotage dans la navigation du Dynamics 365 est un peu plus difficile que sa en a l'air. Les PME ne sont pas favorisées dans les licences. Review Source Odinaka O. IT Administrative Officer Hospital & Health Care Used the software for: 6-12 months ### "One stop enterprise software " April 21, 2022 5.0 Pros I like the fact that it has all the necessary enterprise features embedded in it and can also cater for both low and large budget plans. Cons It is still subject to improvement and developments based on the demands placed on the recent technology infrastructures. Review Source VR Verified Reviewer Adt Maritime Used the software for: 1-2 years ### "C'est un bon logiciel " September 28, 2023 4.0 Pros Logiciel est facile a utiliser et professionnel Cons Ya des fonctionnalités très important et très pratique Review Source VR Verified Reviewer Project Manager Information Technology and Services Used the software for: 1-2 years ### "Highly customizable, mostly use for CRM and Project tracking" December 7, 2018 4.0 Overall I am happy with the product. My primary use is for tracking open projects and I have been able to customize the system to easily track these processes. Pros This software helps me track open projects and the sales pipeline. Using the web based version I have access to the platform from anywhere. Cons Though the software accomplishes most of what I need, I feel that others, such as SalesForce do a better job. Review Source VR Verified Reviewer President Entertainment Used the software for: 1-2 years ### "Good but expensive" November 1, 2018 3.0 Have used Microsoft Dynamics at several different companies that I have worked with as well as a few other similar tools. While the integration opportunities are helpful I did not find it to be that much more powerful than other big names on the market. Pros The integration into my microsoft email services has been a plus Cons Not very cost effective and their are other options out there with similar features at far less of an investment. Review Source OV Otto V. Data analysis Computer & Network Security Used the software for: 1-2 years ### "Over complicated" August 8, 2020 5.0 The system is not for smaller companies, and I would rather use this for large companies especially if you are looking for a unified ERP, CRM and marketing platform. Pros The software is backed by Microsoft and therefore makes integration with everything Microsoft easier. Lost of developers and adonns available Cons Very complicated to setup compared to other systems. Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) Reason for choosing Dynamics 365 Better support and wider support structure Review Source Kevin L. IT Manager Oil & Energy Used the software for: 2+ years ### "Pretty costly implementation" October 10, 2017 4.0 a robust platform, at a large cost. Pros I have no complaints about the product itself. Queries are fast, reporting and overall performance have been good. Running on a 5.5 VMware VM its been rock solid, maybe an issue once a year. Review Source Similar Products Featured