# Page 6 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Dynamics 365 the right CRM solution for you? Explore 5819 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5819) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 6 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 126-150 of 5819 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AE Ali E. Purchasing Manager Logistics and Supply Chain Used the software for: 2+ years ### "About Dynamics 365" September 17, 2024 4.0 I have been using it for more than two years, it is pleasant and comfortable to use without being tied to a specific area Pros You can manage processes quickly thanks to quick and easy access. Cons The interface needs to be developed to be more usable. Switched from [Enterprise Asset Management (EAM) Software](https://www.capterra.com/p/349/IFS-PLM/) Processes were progressing slower on IFS, but with Dynamics, connection is provided in every area where there is internet. This allows the process to progress faster. Review Source SK Shamsher K. Vertical Head Information Services Used the software for: 1-2 years ### "Dynamics 365 " October 11, 2024 4.0 Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer satisfaction. Pros Dynamics 365 has provided a comprehensive solution for all my specific business management tasks Cons Dynamic 365 dashboard not user friendly. Review Source RD Raymond D. Client service Agent Consumer Services Used the software for: 1-2 years ### "Excellent tool to work with " September 26, 2024 5.0 Ever since I have started using Dynamic 365, this program has made my work has been easier to use and more time efficient. I would recommend this product to everyone. Pros I like the ease it has been to use and search for presentation. It makes my life allot easier and more efficient. Cons Having to search on transfer from one program to the next Review Source Dixit V. Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Dynamics 365 : Best Tool For Sales & Finance" September 15, 2024 5.0 Dynamics 365 has been a valuable asset for our business. It's helped us streamline our operations, and the customer support team is knowledgeable and responsive. Pros Very useful application to pie chart data and information import via excel and access database. Cons Application freezing issue need to add new entry every time if application freezed. Need to improve functionality with new features. Review Source Mohit B. Human resource executive Media Production Used the software for: I used a free trial ### "My journey to Dynamics 365" October 5, 2024 4.0 I have great experience with dynamic 365 and I would say it is good for all small scale business wo need good customer relationship management. Pros Dynamics 365 help me connect with my customer and maintain a healthy relationship with them . Many customers come across form the Dynamics 365 in my small business. Cons It provides the least area of connection, as a user I would like to say although it is good but needs some corrections like exploring more with customers. Review Source JT Jack T. Install Coordinator Automotive Used the software for: 2+ years ### "Dynamic at a price." September 13, 2024 4.0 It is very flexible, but be wary of cost & complexity. Pros I liked the fact that it is a cloud-based solution, which allows for more dynamic accessibility. Cons Cost-wise, this would not be feasible for smaller businesses, especially with the ongoing subscription fees. Review Source LY Loganne Y. Ultrasound Technologist Hospital & Health Care Used the software for: 2+ years ### "Dynamics 365 2025" December 25, 2025 5.0 Pros I like that Dynamics 365 keeps customer information organized and easy to track. Processes are straightforward. Cons I like if you are not already familiar with Microsoft it can feel more challenging to use at first but overall still easy to use. Review Source dS daniel S. Estudiante de Ingeniería de Sistemas Computer Software Used the software for: I used a free trial ### "Dynamics 365" November 21, 2024 5.0 Es un software que resuelve necesidades empresariales de los clientes. Pros Es un software que es un amigo del usuario y tiene una interfaz que acomoda los botones a su área de trabajo. Cons Es un software complejo, también cuando realiza compras u órdenes y tiene un error tiene que resolverlo para poder continuar con el procedimiento. Review Source VR Verified Reviewer Professional Year Adviser Financial Services Used the software for: 6-12 months ### "Terrific system with straight-through linking across the products" December 2, 2024 5.0 Terrific system which provides a streamlined approach to your CRM. Pros Everything is connected and this linking improves efficiencies greatly. Cons Not a negative, however takes quite some time to navigate and learn all the features. Review Source MP Mandie P. Independent Freelancer Arts and Crafts Used the software for: 2+ years ### "Standard for Microsoft Product" October 1, 2024 5.0 Pros Microsoft makes great products for pretty much everything. Cons Integration with non-Microsoft is minimal. Review Source RF Rose F. Compliance Manager Education Management Used the software for: 2+ years ### "365 is brilliant" October 31, 2024 5.0 Pros It's functionality is brilliant. There are so many useful functions Cons THe incessant prompting can be quite annoying Review Source LZ Liron Z. VP of research and development Information Technology and Services Used the software for: Less than 6 months ### "A good experience with Dynamics 365" October 6, 2024 4.0 I was working with dynamics 365 when I was helping a big client implement their dashboard to preset retails sales, in the dashboard we could see daily, weekly and monthly sales, as well as geo spread and category spread, Pros Dynamics can easily integrate to any known data source such as SQL or Snowflake and if you have mass usage of Microsoft suite you can easily integrate Dyamics into it, In addition it's full of features Cons It's a bit more expensive than other tools and the onboarding time is not so short Review Source CM Carlo M. Ingegnere Mechanical or Industrial Engineering Used the software for: 2+ years ### "Non compratelo" September 16, 2024 2.0 Pessima, installato nel 2008 con sforzi immani, poi partner uno peggiore dell’altro, su tutti var group Pros E’ Stabile non si impianta quasi mai, per il resto nessun vantaggio Cons Contenuti basici, Sviluppo lento e costoso Switched from [abcoa Deal Pack](https://www.capterra.com/p/96249/abcoa-Deal-Pack/) Non piu’ supportato in italia, peccato perché era 10 volte più funzionale Review Source VR Verified Reviewer Product Delivery Lead Logistics and Supply Chain Used the software for: 6-12 months ### "Dynamic Really 365" October 7, 2024 5.0 Overall one stop solution for crm to maintain record Pros Easy implementation and calculation on any crm Cons slow memory capturing as software updates Review Source Callum T. Financial Planner Financial Services Used the software for: 2+ years ### "Everything you need" September 11, 2024 5.0 Very good due to the breadth of options and features available. Pros Variety of different programmes that help me complete my work tasks. Simplicity of use and brand knowledge. Cons Some of the solutions can be basic such as power point templates so I have to integrate with other systems. Review Source Zach H. Senior Systems Analyst Information Technology and Services Used the software for: 1-2 years ### "A highly customizable sales tool" September 5, 2024 5.0 My organization uses Dynamics 365 CRM to reach our goals as a sales organization, and ultimately it meets our needs. Pros Highly customizable application that allows for various process flows to be created to achieve desired outcomes. Cons Can be overly complicated because of how customizable it is Review Source IAK Ishfaq Ahmad K. Manager Legal Services Used the software for: 6-12 months ### "Review of Dynamics 365" October 23, 2024 4.0 It's the best though a bit tricky for new users Pros It's user friendly and meet our needs greatly Cons Proper understanding is required before working with it Review Source CP Christina P. Coordinator Education Management Used the software for: 2+ years ### "Dynamics products in work environment" September 11, 2024 4.0 Overall I am very satisfied with the Dynamics 365 products, they make work life easier, no doubt they are used by many organisations. Pros It provides endless possibilities on working together with colleagues, from MS teams for interaction and chats, to SharePoint for repository purposes, and CRM for marketing and campaigns. Cons I would like it if MS teams had more options/functions in working together with colleagues more actively. Review Source Jeremy F. Captain Business Supplies and Equipment Used the software for: 2+ years ### "Dynamic for cleaning company " September 4, 2024 5.0 Very positive with constantly use and will definitely be a life time user Pros The ability to integrate it into multiple other programs as it allows us to use Microsoft to be able to communicate with multiple people Cons There's truly nothing negative about Dynamics 365 as Microsoft has put a lot of work into this Review Source CM COURTNEY M. CASE MANAGEMENT PROCESSOR Health, Wellness and Fitness Used the software for: Less than 6 months ### "DYNAMICS 365" June 16, 2025 3.0 Pros AMAZING SOFTWARE, GREAT VALUE , EASY TO USE, SEARCH FUNCTIONALITY IS VERY VERY HELPFUL, WOULD RECOMMEND Cons NOTHING. NOT THAT I CAN THINK OF. COULD USE MORE COLOR, MORE VARIETY, MORE ASSORTMENT, MORE ABILITY. Review Source VR Verified Reviewer Principal Education Management Used the software for: 1-2 years ### "Microsoft Dynamics 365: A Comprehensive Review" July 24, 2024 5.0 Cost is incredibly good, Azure integration, and a vibrant community of support. Microsoft is heading in a direction I want to go. We made the switch to this software because it had broader options in terms of: - Strong consulting partnership - Strong services expertise - Overall cost - Financial/organizational viability - Product roadmap and future vision - Product functionality and performance - Breadth of services - Strong customer focus - Strong user community After utilizing this software, I know it is the best fit for us, and we will not switch to anything different. Pros The future of this product is incredibly bright, and the cost of entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success. I have used this software for over 7 years and have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps, the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor, namely Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and other competitors also do not have anything like Azure. Having all of your business applications under such an umbrella is incredibly powerful. Using Dynamics 365 has completely transformed our billing and invoicing operations. For a small entrepreneur, managing finances is paramount, and this software has simplified everything. Its packages are designed in a way that allows customers to easily customize details like the logo without losing their personal touch, ensuring uniformity throughout the organization, including on documents such as letterheads. Generating invoices electronically or manually, and tracking what has been paid against what is owed, has never been easier since this system handles everything. For instance, it has been crucial because we used to spend too much time going through many paper records trying to find out who owes what. Now, everything happens with just a click. Microsoft Dynamics 365 is an extraordinary tool to use. I recommend it to all prospective users. It has great and brilliant features, is efficient, and its capabilities are impressive. This software has given us numerous new capabilities, such as: - Upgrading dynamic processes - Improving business process results - Driving innovation - Enhancing business process agility - Improving customer relations/service - Driving revenue growth - Cost management - Improving supplier or partner relationships - Creating internal/operational efficiencies - Reducing time to market Microsoft Dynamics 365 is an incredible tool for scheduling and creating effective workflows. It allows us to manage our staff professionally. The reliability of Microsoft Dynamics 365 is something I greatly appreciate. It has been easy to use and customize. Cons I have had less than ideal interactions with support. Mostly they are positive, but often they do not know enough about the product and ask for information I already provided in detail upon initial case submission. That being said, this product is innovating and improving so much that it is unrealistic to expect all support staff to be 100% on top of their game. They should be, but realistically, you will encounter intermediaries before reaching someone who can actually help. This isn't really a Dynamics issue, but you will need to rely on support if you go with an online installation. Understanding all the finer points of this software is tough—it gets difficult soon after you start using it. The financial tools bundled with Dynamics 365 are crucial for management, even if we don’t fully understand them yet. However, it’s still a tough nut to crack, and setting up the software takes a lot of precious time. Despite this, I am impressed by Microsoft Dynamics 365. It is a brilliant program with impressive reliability. It makes field management of our staff smooth and effective, and managing customer relationships is simple. Microsoft Dynamics 365 is a quality software to use, with quality features. We won't change a thing, and the promptness of the vendor's responses makes things even better. Review Source AB Andrew B. Used Parts Assistant Manager Construction Used the software for: 6-12 months ### "A Comprehensive, Scalable, and User-Friendly Business Solution" September 16, 2024 5.0 Dynamics 365 has become an essential tool for our business, enabling better decision-making, streamlined operations, and improved customer interactions. Its scalability makes it ideal for growing businesses, and its powerful analytics and automation features are a game-changer. If you're looking for a comprehensive business solution that can grow with your organization, Dynamics 365 is definitely worth considering. Pros Cloud-Based Convenience: Being a cloud-based solution, it offers real-time access to critical data from anywhere. The cloud infrastructure also provides robust security, backups, and updates without much downtime or complexity. Cons Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules. However, the return on investment is significant if utilized properly. Review Source CW Cameron W. Instructor Sports Used the software for: Less than 6 months ### "Dynamics 365: Will save you time!" November 7, 2024 5.0 My experience with Dynamics 365 has been great. It streamlines business processes by bring together several essential functions into one application. Pros It helps bring together multiple essential business processes. It feels like 5 applications, rolled into one. Cons I have no complaints. Only that we did not have access sooner. Review Source AS Alex S. Recruitment Sourcing Specialist Human Resources Used the software for: 6-12 months ### "Dynamics 365 Review" October 11, 2024 5.0 My overall experience with Dynamics 365 was that it was a great services, that me and my whole team were about to rely on. Pros What I liked most about Dynamics 365 was how easy it was to use and how consistent the service is. Cons There was nothing that stood out to me which I disliked about Dynamics 365. Review Source NN Nine N. Project Manager Computer Software Used the software for: 1-2 years ### "Seamless Integration, but at a Price" October 21, 2024 5.0 I have 1 year experience with Dynamics 365. Pros Dynamics 365 easy in integration for organizations already invested in Microsoft technologies to adopt and use. Cons Dynamics 365 is expensive for small to mid-sized businesses, depending on the number of modules, users, and level of customization. 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